Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Benson, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Benson, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Benson, NC
Our Reviews by City
When it’s time to call the expert in, call Donald
BLAND - Benson, NC 27504
I had a new Gas Pack/ HVAC installed and the installation team discovered that a part was not performing properly so they contacted their home office to arrange for Donnie, a highly trained and skilled tech to modify and install a temporary part that night so we would have heat until the replacement part arrived and then to have Donnie install the replacement part and carry out systems checks to ensure that the unit was working at peak performance. Donnie is very knowledgeable, well trained and professional. He explained why the original part was malfunctioning and why it had to be replaced. Donnie is an excellent representative for Jackson and Sons.
Excellent service when it counts.
BLAND - Benson, NC 27504
Wayne was very professional, knowledgeable, well- trained and friendly. Wayne and a coworker arrived early in the morning on the scheduled installation date. He and the coworker removed my old unit and had my new gas pack/ HVAC installed by mid afternoon. There was a burner part that wasn’t functioning properly so he and the coworker stayed and worked until late afternoon to determine why it wasn’t functioning properly. When the determined the part that needed replacing they contacted their home office and made arrangement to get a temporary part installed that night and the replacement part shipped and installed two days later. Wayne has an excellent work ethic, is a superior service provider, has a “can- do” positive attitude and is an asset to the company.
Professional and friendly service
BLAND - Benson, NC 27504
Ronnie was very professional and personable. He checked over the entire HVAC system, informed us of what he had done and made recommendations re: improving our system and possible future issues. Great Job. He is a very good representative of your company.
Excellent service
BEASLEY - Benson, NC 27504
Friendly, knowledgeable professionalism
Danny - Benson, NC 27504
Noah explained in layman’s terms and showed in photos what he had checked and performed on our semiannual gas pack system maintenance contract. He was well organized, efficient and friendly.
Response from Jackson & Sons:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Responsive
Charlotte - Benson, NC 27504
Great job getting our heat back on and finding the root cause for the system's problem.
Excellent employee
DANNY - Benson, NC 27504
Juan was very professional, knowledgeable, efficient and friendly.
Professional, friendly service
Danny - Benson, NC 27504
Nate and David provided efficient, knowledgeable, informative and friendly HVAC maintenance services on our whole- house gas pack unit. Thanks
Great
JAMES - Benson, NC 27504
Great! Very professional! Thank you
Spencer C.
Tech found no high or low voltage present at transformer. 250v present at contractor. Tech traced transformer high voltage wires and found the 230 connection fell off the contactor. Tech put wire back on and made sure connection was good. System is now up and running.
Matt C.
Tech performed esa, units are working properly Customer will call in and renew esa Customer changes own filters
Joshua C.
Performed routine maintenance per energy savings agreement. Per customer request, the technician did not enter the home due to his wife being sick. Tech was unable to check delta t, swap filters, or inspect thermostat. Tech cleaned and serviced the outside package unit. No challenges were present today. Customer renewed ESA via card. Please send hard copies from todays visit to the address on file.
Dalton B.
GPHH33641A
Bryce C.
Invested in new system.
Luis R.
Tech found aux heat was on but was not running heat strips. Tech found reversing valve was not shifting so it was running ac in the house instead of heat Rhemm system tech called office for field supervisor to come schedule to come next day. Tech found a leak in evaporator coil.
Joshua C.
Performed routine maintenance per energy savings agreement. Tech did not find any challenges while performing maintenance today. System is cooling properly and holding a delta t of 18 degrees. One recommendation the tech had was to install an EZ trap and Primary drain safety switch. These will reduce the chance of condensate challenges going forward. Technician attempted to call customer, had to leave a voicemail. Recommendations and renewal added to estimate.
Adam T.
Ductwork Upgrade: Faced with deteriorating and leaky ductwork, a homeowner opted for a comprehensive duct replacement. Our team expertly installed new ducts throughout the property, ensuring meticulous sealing to eliminate potential future problems. The newly installed, well-sealed ducts not only optimize airflow but also improve energy efficiency and indoor air quality significantly. This thoughtful enhancement guarantees a more comfortable, healthier, and energy-efficient living space for the homeowner.
Spencer C.
Tech found system frozen due to a failed defrost board and thermostat. Unit is 36 years old and evap and condenser coils are in poor condition. Tech spoke with the office and replacement parts are unavailable. Tech recommends replacing unit.
Open T.
Homeowner stated very low air flow to bed room. Tech informed homeowner blower motor is turned up to max setting but homeowner had 2 vents cut off which were both at beginning of supply line. Tech informed homeowner those can stay shut but best idea is to close one more further down line due to first vents get missed with most air and middle of supply gets a lot of air. Tech closed middle vent and bedroom air supply increased dramatically.
David S.
Replaced temporary gas valve and set pressure. System back to heating properly
David S.
Tech replaced gas valve with temporary gas valve and set pressure to 10 iwc Will need to return with proper gas valve.
Wayne T.
48VG-K360903
Kyle W.
FOUND INTERMITTENT CHALLENGE WITH IGNITION CONTROL BOARD UNABLE TO SEND VOLTAGE TO GAS VALVE AS PREVIOUSLY DIAGNOSED. CYCLED POWER ALSO FOUND GAS VALVE ITSELF TO BE INTERMITTENTLY STICKING. REPAIRS NOT RECOMMENDED DUE TO COST/SYSTEM AGE. COMPRESSOR IN THE HIGH END OF CAUTION. MIKE IS ON SITE. SYSTEM HEATING FOR TIME BEING.
Adam T.
Autumn Heating System Maintenance: During the client's autumn HVAC maintenance service, I dedicated myself to preparing the heating system for the upcoming season. This involved a detailed evaluation, inspection, and cleaning of essential heating components to maintain peak efficiency. We meticulously verified proper combustion, examined safety controls, and proactively addressed any minor issues, all aimed at enhancing the system's reliability. The primary goal was to ensure the heating system's readiness and efficiency for the colder months.
Noah C.
Tech waited for tenant arrival to be able to enter home. Tech checked condensing unit outside while waiting and found no 24v call at Y circuit. Upon inspection tech found auxiliary drain pan in attic underneath air handler full of water. Water was high enough to trip float switch in pan. Pan filled with water due to clogged primary drain line. Tech cleared drain line with nitrogen and tested for proper drainage. System is back to draining properly. Tech removed all water from auxiliary pan and reset float switch. System is back up and cooling. Todays date marks exactly 6 months since last maintenance visit. No charge for cleaning drain and water per maintenance agreement. No charge for house call fee per premium agreement. Tech unable to reach homeowner via phone to inform regarding todays findings.
Ronnie P.
Tech performed ESA on system, tech found no challenges. System is running properly at this time. Tech noticed sweaty ducts and recommended dehumidifier, customer declined for now.
Joshua W.
Tech performed two system ESA, tech spoke with customer about ez-trap and overflow switch for air handler in attic and customer approved, tech also spoke with customer about attic tent and customer approved, tech installed trap, overflow switch and attic tent. Tech also recommended surge protection on both condensers and customer approved, tech installed and finished maintenance, both systems are back on and working properly at this time.
Kevin B.
50VR-A48---3-TP
Spencer C.
Tech preformed esa maintenance per energy savings agreement tech found weak motor run capacitor for downstairs system brought up to homeowner attention he stated he would wait till it goes out. Finished esa found no further challenges system is operational correctly at this time.
Matthew L.
Customer reported clothes not drying and moisture collecting inside dryer. Tech found flex connector to dryer vent to be significantly collapsed and some buildup inside hard pipe dryer vent in crawlspace. Tech doesn’t think vent should be rerouted. Customer approved 2 system ESA and dryer vent cleaning. Tech removed washer to clean flex duct behind dryer. Shortened flex duct by about 2 feet and reconnected to hard pipe in wall. Disconnected hard pipe in crawlspace in two places to completely clean out vent. Reassembled and sealed around endcap with clear silicone caulk. Customer also reported a mouse got into the house from dryer room supply vent. Also saw pink insulation come up through that same vent. Customer had vent sealed off with tape on arrival. Tech inspected entire 20 foot run of 6” flex and supply boot and saw no holes or chewed insulation. Customer may want to consider sealing all foundation vents with foam board and spray foam to keep mice out. Customer can either keep th
Luis R.
Tech was informed that no air flow was in the bed area but there was in gym room on 2nd floor once tech engaged unit tech went into knee wall door to see if there was access to duct work tech did not find any access to duct work but once tech entered bedroom area tech did feel air coming out of vents tech informed customer customer also felt air and tech turned unit off and air flow stop once tech turned unit on air flow began again te h collected for house call tech educated customer on maintenance plan but customer is selling house in next few weeks she is interested in tune up tech quoted $149 per unit customer will call back to schedule
Romario T.
Tech found the condenser fan motor not operating due to a bad dual run capacitor. Costumer approved replacing the 35/5 dual run capacitor with 2 universal capacitors. Tech gathered amp draws and found the condenser fan motor over amping, motor is rated for 1.4 and fan is pulling 2.0amps. Checked refrigerant levels and found the system to be low, 80/160. Delta T was not too bad, system is cooling but not efficiently. The evaporator coil is rusted and tech suspects a leak within the evaporator coil, leak search would have to be performed. Condenser is a 2007 model. Tech informed the costumer about the findings,Due to age(10+years old), potential refrigerant leak, possible future fan motor failure, and efficiency, system replacement is encouraged. System is now cooling but not efficiently, longer operation cycles may be expected on warmer weather. Costumer would like a quote on system replacement. [email protected]
Joshua W.
Tech is servicing a Rheem split system.
Open T.
Performed tune up on Goodman gas pack.
