Swansboro NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Swansboro, NC residents and businesses since 1974.

Our reviews below from your neighbors in Swansboro, NC tell the story of our quality, dedication and commitment to customer service.

Local Reviews
for Swansboro, NC

Jackson & Sons Rated 5.0 out of 5 stars based on 4 customer reviews

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Map of Swansboro, NC 28584

Great service




Review of Jackson & Sons

Romario was Knowledgeable and friendly. He took the time to explain everything. Great company

SwansboroNC28584 34.7225-77.13

Map of Swansboro, NC 28584

Quick and Professional Service




Review of Jackson & Sons

This Company consistently provides quick response times. All staff I have interacted with professional and knowledgeable. Excellent service.

SwansboroNC28584 34.7225-77.13

Map of Swansboro, NC 28584

Great Service




Review of Jackson & Sons

Friendly and knowledgeable staff! I didn’t have to wait long for my appointment. Excellent service.

SwansboroNC28584 34.7225-77.13

Map of Swansboro, NC 28584

Great Service.




Review of Jackson & Sons

Professional Service.

SwansboroNC28584 34.7475-77.09

David  S.

David S.

Replace indoor fan motor on AH-4 as previously diagnosed and approved. Verified operation of fan and system heating via heat pump.

Near Swansboro Loop Rd, Swansboro, NC 28584
Kyle W.

Kyle W.

PERFORMED CMA INSPECTION ON (6) TRANE SPLIT HEAT PUMPS, (2) MINI SPLIT SYSTEMS, AND (1) DUAL FUEL RTU SYSTEM. FOUND CONDENSER #5 FAN BLADE IS CRACKED. BUILT ESTIMATE ON REPLACEMENT. SYSTEMS #2, #3, #5 RECOMMEND AC RENEW DUE TO NOISEY COMPRESSORS. ADDED TO ESTIMATE. SPOKE WITH CATHERINE SHE WILL GET APPROVAL.

Near Old Hammock Rd, Swansboro, NC 28584
Noah C.

Noah C.

Upon arrival tech was informed of bacterial buildup on supply vents in part department as well as employees in this are that are getting sick during the work week. Tech inspected system and found challenges at RTU4. Tech removed supply vents from supply line in parts room and found inside of duct to be clean and registers to be insulated. Tech found system to be running in cool mode set at 68. If system is running in cool mode most of the year this will cause supply registers to condensate being there is warm air mixing with supply registers. Also thermostat is located in electrical room conditioned by a mini split. Tech recommended cleaning all supply registers and installing a Plasma Pure Air Purifier to improve air quality in this area. Quoted $881.45 plus tax for installation of Plasma Pure Air. Quoted $180.62 to clean supply registers (each). Mr. Danny cleaned the supply registers. Tech relocated thermostat per customer request from electrical room to parts department. Tech tested

Near W Corbett Ave, Swansboro, NC 28584
Luis R.

Luis R.

Tech found rtu 6 s#481D had a leak in evaporator tech added 2 leak freeze to each circuit system has 2 circuits and added 1lb of 410a to circuit 1. Tech let system run while working on others when tech returned tech did not pick up any more leaks with leak detection at this time. Rtu 7 s# 463D tech opened evaporator coil cabinet to perform leak search and picked up a major leak instantly. Upon further inspection tech found both compressor low of refrigerant enough to indicate leak was snot small tech does not believe leak freeze will help with this system. Rtu 8 s# 475D tech found circuit 1 completely void of refrigerant indicating leak is major and leak freeze will definitely not have any effect. Tech spoke with Daniel Informed him of new findings he instructed tech to not add any more leak freeze and he will go back to his leadership team and relay the findings and call back when they decide what they want proceed with.

Near W Corbett Ave, Swansboro, NC 28584
Randy K.

Randy K.

Completed a filter change on 6 Trane air handlers, package unit on roof, washed filters on 2 mini splits,

Near Old Hammock Rd, Swansboro, NC 28584
Jesse J.

Jesse J.

Tech preformed CMA INSPECTION on 9 RTUs, 5 Mini Split Systems, and 2 Gas Hanging Heaters. Upon inspection of RTU #1 Tech found that Heat Strips are non functional due to a previous short that caused a wires to burn. Tech unsure cause of issue. Tech did find that a fuse had been pulled from fuse block. Unsure if these was done to prevent any further damage. Recommend replacing heat strips and fuses to further diagnose issue. Being Heat Strips are 460v Office will have to call with further pricing. Tech removed low voltage wire that controls Auxiliary Heat from board to prevent any further damage. Refrigerant issues still exist for RTU #6, #7, and #8. Leak searches were preformed in Sept. 2023 and Office was supposed to send quote. Mini Split System #3 also still has leak that was diagnosed in Sept. 2023. All other Systems are operating at this time. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.

Near W Corbett Ave, Swansboro, NC 28584
Landen  H.

Landen H.

-Performed CMA inspection on 19 split systems and 2 mini split systems. Verified operation of oven hood exhaust fan and make up air. -Split System 1: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate $198.14. -Split System 2: Outdoor unit turned off at disconnect. System previously diagnosed for shorted indoor fan causing transformer to burn up (7/31/23). Did not operate system at time of inspection. System not operational. -Split System 3: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate $202.56. -Split System 4: Fault flash code 4 (Hard lockout). Air handler blower motor has been recommended for replacement (5/26/23). System not operational. System left off at AH-4 disconnect pending replacement of blower motor. Found heat strip contactor coils show signs of severe heat damage. Corrosion on backs on heat strips contactors. Recommend replacement of contactors. Provided estimate $547.63. -Sp

Near Swansboro Loop Rd, Swansboro, NC 28584
Matthew L.

Matthew L.

Tech found panels off of AHU3 for kitchen with blower running. Indoor coil is thawed. Reinstalled panels. Threads on drain pan for float switch port are cracked. Got pictures of crack. Used PVC union to remove drain line and thread float switch port back in place. Not leaking. Dennis on site declined adding refrigerant, leak freeze, or doing leak search. He will have maintenance charge system up. Tech emailed quotes. Documented findings. No charge for CMA follow up.

Near Old Hammock Rd, Swansboro, NC 28584
Percy M.

Percy M.

PERFORMED CMA FULL SERVICE ON 8 SPLIT SYSTEMS AND 1 PACKAGE DUAL FUEL SYSTEMS. ALL SYSTEM RUNNING CORRECTLY EXCEPT SPLIT SYSTEM 3. SPLIT SYSTEM 3 HAD A FROZEN EVAPORATOR COIL, TURNED FAN ON SYSTEM SO COIL CAN UNFREEZE. THERE WILL BE FUTHER DIAGNOSES DONE TO SYSTEM 3.

Near Old Hammock Rd, Swansboro, NC 28584
Open  T.

Open T.

Performed CMA inspection on one rooftop package system. System operating correctly at this time.

Near W Corbett Ave, Swansboro, NC 28584
Luis R.

Luis R.

Tech returned to replace evaporator coil tech replaced coil in attic at the further point across metal duck work tech was able to replace tech pressurized system held pressure 240psi tech pulled vacuum got down to 320 microns tech added 14lbs of 410 a due to distance of the a/h and size of copper line to achieve 8 degree subcooling

Near Swansboro Loop Rd, Swansboro, NC 28584
Open  T.

Open T.

-Replaced transformer in AH-15 per prior approval. AH-15 transformer had been wired as 240v instead of the appropriate 208v. Verified operation of unit. -AH-2 transformer to be replaced at same time as previously diagnosed blower motor. -Replaced outdoor fan capacitor in HP-5, 8, 17 per prior approval. -Replaced compressor contactor in HP-15 per prior approval. Found issue with call from thermostat to contactor. Bypassed time delay relay board and system operates correctly. Disconnected high voltage wires from time delay relay until repair may be made. Provided estimate for replacement of time delay relay board $475.92. Actual part number to be sourced by office.

Near Swansboro Loop Rd, Swansboro, NC 28584
Luis R.

Luis R.

Upon inspection tech found weak fan capacitor. Capacitor is rated for 10 mfd but tested at 8.87 mfd which is below normal operating range. Tech replaced 10mfd capacitor for unit 2 tech performed leak search on 3 unit tech found unit #6 had leak on top side of coil tech soup bubbled u bends didn’t not find any leak present but did get hits on the coil tech performed leak search on unit #7 tech found evaporator coil leaking tech soap bubbles u bends did not see any indication of bubbles tech found coil leaking middle way of coil tech also performed leak search on unit 8 evaporator coil is leaking on bottom side of coil tech called in set up a cc to give quote on unit due to cost of repairs

Near W Corbett Ave, Swansboro, NC 28584
Romario  T.

Romario T.

Growth spots were found on the bathroom/toilet ceiling areas only upon arrival. Found the trunk line sweating from underneath, condensate pump was off level and no cap was found at the drain line, tech addressed that, found the cap laying beside it. Stove vent is found disconnected, costumer was aware of that. Took pictures of the floor near the shower and ,master toilet area, indications of damp spots on the floor/joist. Recommend a dehumidifier and provided the pricing as well and cleaning out the dryer vent. Costumer declined the dehumidifier and approved having the dryer vent cleaned only, costumer is not interested in ESA for now. Humidity levels inside the house are between 42-56%, crawlspace has a high humidity level of 65-70%. Costumer Will wait on the dehumidifier for now.

Near Limbaugh Ln, Swansboro, NC 28584
Jesse J.

Jesse J.

Tech preformed CMA FULL SERVICE on 9 Package units and 5 mini split systems. RTU #6, #7, #8 are operating at this time but are only operating at 50% capacity due to circuits being low or void of refrigerant. Tech has recommended leak searches for each system to locate leaks, further repairs may be needed. Tech has attached estimates for leak searches to invoice. RTU #2 is operating at this time but is in need of fan capacitor. Tech has attached estimate for capacitor replacement to invoice. Mini Split System #3 is low on refrigerant and not cooling due to leak located in evaporator coil. Tech recommends replacing system. Mini Split System #4 is operating at this time but has faulty thermostat. Tech has attached estimate for replacing thermostat to invoice. All other units are operating correctly at this time. Tech has also attached system performance reports to invoice along with pictures.

Near W Corbett Ave, Swansboro, NC 28584
Luis R.

Luis R.

Tech replaced vfd tech exhaust fan powered up but gave over amping fault code within 1 min of operation tech corrected phase and motor ran properly with no fault codes present tech pulled vacuum on mini split tech pulled down to 200 microns tech added 2.5b lbs per data plate unit is cooling properly at this time

Near Swansboro Loop Rd, Swansboro, NC 28584
Luis R.

Luis R.

Tech found 1 foot of drain pan had alge build up where coil met pan when condensation would roll off coil instead of being able to go into pan due to being clogged with alge build up it would go into filter track and into return tech clean the alge off and poured 1 gallon of alge water in order to clean drain pan to prevent future water issues

Near W Corbett Ave, Swansboro, NC 28584
Luis R.

Luis R.

Tech found rtu dual fuel unit powers the 4th 3rd and 2nd floor is operating in 50 % capacity due to circuit 1 compressor shorted to ground tech also found 2 80 time delay fuses were blown and3 phase contactor melted tech spoke with office is to quote out repair

Near Old Hammock Rd, Swansboro, NC 28584
Luis R.

Luis R.

Tech was informed captive air exhaust fan was not operating tech found 15amp 3 phase breaker was tripping tech removed the exhaust fan connection from the vfd module and reset breaker breaker still tripped tech reconnected exhaust fan and disconnected line voltage to vfd module it’s self breaker stayed on tech suspects vfd module is shorted and causing breaker to trip. ESV751N02YXB571 1HP, 240V 4.2 AMP office will need to price out

Near Swansboro Loop Rd, Swansboro, NC 28584
Luis R.

Luis R.

Tech was informed about a/h 2 s#LL3V transformer tech rewired transformer was for 208 was getting 27v output ran for 2 min then blew transformer again upon further diagnose tech found VS blower motor was shorted to ground reading 20 ohms from each let to ground causing transformer to blow since power to transformer was coming from blower motor unit is down quote to replace warranty vs blower motor $430.31. Tech found unit 7 S#T62F had a blown 5amp fuse and disconnect was off tech replaced 5 amp fuse and maintenance guy turned breaker back on feeding disconnect unit started up upon further inspection tech found condenser 7 was low on refrigerant 50/230 psi will need to perform leak search in order to find leak tech did see visible oil residue on condenser near true suction valve leak search quote is $86.06 tech also found a/h 4 s#183V VS blower motor had burned up tech was receiving correct voltage to motor motor would not engage even with g call will end to replace VS blower motor quot

Near Swansboro Loop Rd, Swansboro, NC 28584
Percy M.

Percy M.

Upon inspection tech found one foot of insulation missing from 6” flex branch line. Tech recommends replacing branch line.

Near Limbaugh Ln, Swansboro, NC 28584
Matthew L.

Matthew L.

Frank reported system 13 for activity area is still down (diagnosed last time with leaking indoor coil) and Mini Split 2 for data room is still down (diagnosed leaking flare fitting last time. Need approval for evacuation and recharge.) Quoted $1010.56 to charge 11 lbs of R410a to get system 13 cooling temporarily. Ben Pait declined. Need to follow up about 5 ton evap coil quote ASAP. Requires 2 techs. Frank also reported system 2 for lobby down. Got started diagnosing today with failed transformer. Tech saw that thermostat for system 3 is blank. Tech saw that thermostat 4 and 7 are not meeting setpoint. May be shut down at Honeywell alarm. Also Frank reported system 6 for 200 block not cooling and mini split for beauty shop not draining. Tech found condenser 2 for lobby system with no Y call. Tech found control transformer inside AHU 2 to be blown, but 5 amp low voltage fuse is intact. Tech found transformer set up on 240 volt tap. Line voltage to unit is 208 volt 3 phase. Tech

Near Swansboro Loop Rd, Swansboro, NC 28584
Matthew L.

Matthew L.

Customer reports offices served by RTU 5 were very humid earlier. She says it has been fine so far today. Says papers were sticking together and moisture was sticking to furniture. Tech suspects Fan mode may have been “on” instead of auto, leaving blower running and recirculating humidity. Tech checked RTU5 and found it operated with normal refrigerant pressures and amp draws. Drain is clear and dripping normally. System has a reheat coil tied to reversing valve that energizes in heat mode. Vision Pro is set up to run as a two stage heat pump energizing B in heating mode. Tech documented findings and humidity readings inside office. Changed cycle rate from 3 cycles per hour to 6. Billed for service call and thermostat calibration per Jerry. Lock code is 2880 for thermostat 5. Gave Wendy lock code.

Near W Corbett Ave, Swansboro, NC 28584
Jesse J.

Jesse J.

Upon inspection tech found 6 in branch line disconnected from “Y” collar. Tech recommends reattaching branch line to collar and securing it to collar and then supporting branch line at collar. Tech approved for repair. Photos attached to invoice. Will return at later scheduled date to replace bedroom branch line.

Near Limbaugh Ln, Swansboro, NC 28584
Matthew L.

Matthew L.

Tech confirmed split system 13 is void of refrigerant. Tech also found mini split 2 to be not cooling due to being void of refrigerant. Jeff Cupp approved both leak searches. Tech found mini split 2 liquid line leaking from flare joint where it connects to outdoor unit. Tech inspected flare and found it good. Tightened until flare no longer leaks. Left nitrogen pressure on system as pressure test for ten minutes. Mini split passed nitrogen pressure test. System needs vacuum procedure and 2.5 lbs of R410a. Quoted $716.59 including tax over the phone to evacuate and recharge mini split 2. Locked out with nitrogen in system for now. Jeff Cupp wants repair proposal emailed. Tech added nitrogen pressure to system 13 and heard valve core on true suction line to be leaking. Tightened valve core and ensured valve core is no longer leaking. Saw nitrogen pressure still falling. Tech found no further leaks inside outdoor unit 13. Tech leak searched indoor air handler 13 and confirmed aluminu

Near Swansboro Loop Rd, Swansboro, NC 28584

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

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