Jackson and Sons has been serving the heating and air conditioning needs of Wilson, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wilson, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Wilson, NC
Our Reviews by City
Great service!
3HC - Wilson, NC 27893
Good Service just wished they had found the problem before the 3rd technician
Karyn - Wilson, NC 27893
I purchased the preferred service package this past summer. Since the technician came out yesterday for the 6 month’s check… my service package had expired in just one day. So no discounts on parts. The technician yesterday supposedly cleaned and checked everything but failed to turn the power source back on. He then checked the temperature before he left stating it was putting out 80 degree air and said it was fine. When I awoke this morning, not even 14 hours after the technician left, the temperature I. Our house was 64 degrees. My only wish would have been a more thorough inspection before today.
Excellent
RAPER - Wilson, NC 27893
great service
BROOME - Wilson, NC 27896
Great service, the service technician was very nice and took the time to go over his findings and estimator promptly provided replacement estimates
Excellent job
BYNUM - Wilson, NC 27896
Explain very well
Great service!
3HC - Wilson, NC 27893
Great Maintenance Visit!
David - Wilson, NC 27893
Great maintenance visit, feeling more confident and knowledgeable about the units and their readiness!
Fast response
JONES - Wilson, NC 27896
Friendly and knowledgeable
Great service!
3HC - Wilson, NC 27893
Great service!
3HC - Wilson, NC 27893
Great service
Charlie - Wilson, NC 27896
No better service
I made the right choice!
Williams - Wilson, NC 27893
I would recommend Jackson & Sons to anyone. They have always provided excellent service for my business and home.
Excellent service
RAPER - Wilson, NC 27893
Excellent Service
Karyn - Wilson, NC 27893
Very knowledgeable, courteous, fast service for the repair of our air conditioner!!
Great service
JONES - Wilson, NC 27896
Great service as usual!
Fantastic Experience!
David - Wilson, NC 27893
Professional, personable, and knowledgeable! Answered my questions to help me better understand my home. Very respectful and I’m looking forward to being on the service plan!
Excellent Service
Artis - Wilson, NC 27893
Great service, this will make the second unit we have brought from Jackson & Sons, our first was in 2008, it has just started giving us problems, so we are now investing in getting a new one...Thanks Jackson & Sons for your service.
Professional service
James - Wilson, NC 27896
Nate was extremely professional and efficient in diagnosing and explaining the problem. Took the time to show what he found and answer any questions that I had. Very pleased with the service and explanation of next steps.
Great Service
NICK - Wilson, NC 27896
The techs did a great job with installation
Great folks
Laurie - Wilson, NC
Always very friendly and explains things in layman’s terms so I can understand.
Good service
NICK - Wilson, NC 27896
The technician Matthew seemed knowledgeable and did a good job of spelling out my options and fixing my issue.
Very polite
MARSHA - Wilson, NC 27893
Good Customer service
YONG - Wilson, NC 27896
Very polite
Great service
Laurie - Wilson, NC
Very thorough, nice young man. Gave me a great overview with pictures of the inside of the unit as well as a view of the crawl space connections.
GREAT SERVICE....
SANDY - Wilson, NC 27893
MY FAMILY AND I HAVE ENJOYED DEALING WITH THIS COMPANY, FOR OVER 12 YEARS. IN FACT WE BOUGHT OUR COMBINED HEATING & AIR CONDITIONER UNIT FROM THIS COMPANY 12 YEARS AGO, AND THEY HAVE BEEN SERVICING THIS SAME UNIT FOR YEARS. WE HAVE ENJOYED THEIR SERVICE.
David S.
-Performed CMA Full Service on 8 rooftop gas package systems and 5 split system heat pumps. -Split System 1: Outdoor fan motor capacitor tested just below spec (6%). Recommend replacement of capacitor. Provided estimate $220.42. Observed frost on outside of condenser coil upon arrival. Ran system on heat for 15 minutes without issue after cleaning condenser coil. Found that condenser unit operates briefly after thermostat satisfies and blower cuts off. This may have been cause of minor freezing. System may be in need of demand tech diagnosis if problem persists in the future. System air quality monitor was found with fault in Nov 2023 and bypassed to maintain operation of system. Maintenance states no corrections have been made since. -Split System 3: Observed call from thermostat and air handler operating but no operation at condenser. Found system short cycles with a flash code 5 “soft lockout” in heating mode. Temperature difference insignificant in cooling mode. Recommend demand
David C.
Add New Return & Filter Grille
Demarcus M.
2 TON A/C CONDENSING UNIT & COIL
Campbell C.
Tech found downstairs unit leaking in evap coil. Supervisor unable to make it while tech is present and homeowner has to leave for work. Homeowner will call in to schedule supervisor to come out.
Noah C.
Performed filter change on 5 RTU systems and two mini split systems. Photos on file.
David S.
-Performed CMA Inspection on 3 Split System Gas Furnaces. -Prior diagnosis in place for systems as noted in September 2023: -Split System 1: Found thermostat blank upon arrival. Demand tech, diagnosed burnt up blower motor and damaged blower wheel. System not operational. Customer stated system not in use. -Split System 2: Outdoor fan motor not operational at last maintenance. Replacement of fan motor was recommended and estimate provided. Air handler blower motor capacitor tested weak and was recommended for replacement with estimate provided at last maintenance. Provided updated estimate $216.94. Replaced per on site approval by Samuel. Evaporator coil was found to be leaking and recommended for replacement. Due to multiple significant problems, system was recommended for replacement at that time. Observed signs of arching on disconnect blade. Recommend replacing outdoor disconnect. Provided estimate $463.44. 3rd party has performed prior recommended repairs. -Split System 3: Fou
David S.
Performed CMA Filter Change. Changed air filter in 2 attic air handlers. Cleaned reusable filters on one mini split system.
David S.
-Performed CMA Full Service on 8 split system heat pumps. -Split System 7: Observed burnt insulation on compressor run wire from contactor. Observed melted terminal on compressor capacitor. Recommend replacement of capacitor and repair to high voltage wire. Provided estimate for capacitor and repair $319.53. Repair approved by Doug. -All systems are working properly at this time.
Romario T.
Found system labeled as #3 down due to a shorted compressor, costumer stated that they are not going to do anything as far as replacing or repairing for now to this system. System #1 was off at the switch, door is completely off. turned it on and operated heat. The indoor blower motor is hot to the touch, 10mdf reading 6.9uf and has broken blower wheel. System is not operational for now until the blower motor and wheel get replaced. Estimate will be sent for approval. System is down for now.
Joseph C.
Tech performed ESA on 2 systems upstairs condenser is on roof, tech found no challenges at today’s visit both systems operating properly at this time.
David S.
Performed CMA Filter Change on 3 rooftop gas package systems. Replaced filters at 8 locations in back of house.
Noah C.
Upon arrival customer stated system #2 thermostat never got above 60 degrees on Sunday following set thermostat schedule. Upon inspection tech found system #2 thermostat satisfied at 69. Tech tested system operation and found furnace operating correctly with no stored fault codes. Tech checked all safety switches and found no challenges, drain line is clear, condensate pump is running. Tech unable to duplicate any challenges at this time as system is operating properly. Billing out for todays fee.
Percy M.
PERFORMED CMA FULL SERVICE ON 1 DIAMPER, 1 BOILER, 2 SPLIT SYSTEMS, 1 GAS PACK AND 2 PACKAGE HEAT PUMP SYSTEMS. PACKAGE HEAT PUMP SYSTEM 1(193111305L) HAS BLADES MISSING AND BLADES BENT INSIDE OF BLOWER WHEEL. RECOMMEND REPLACEMENT OF BLOWER WHEEL.
Noah C.
Tech replaced four 16x16x2 pleated air filters at Carrier RTU. Tech disposed of old filters. Photos on file. Collected $85.40 by card.
Noah C.
Tech performed CMA inspection on three RTU gas packs, two exhaust fans and one makeup air unit. Tech thoroughly inspected all units and changed all filters out. Photos on file. Tech found no challenges with exhaust fans, and RTU 1 and 3. Upon inspection tech found cracked heat exchanger at RTU 2, old style Lennox gas pack. Tech left power off to system for safety standards. System absolutely cannot be ran at this time without a decision for repair or replacement of system. Compressor also megged in the caution range. Tech was unable to reach Mr. Joel regarding this information, tech informed field supervisor. All other systems are operating properly at this time.
Campbell C.
Tech found no difficulties at this time. Homeowner extended ESA.
Noah C.
Upon arrival tech found system in a hard lockout once again, customer stated outdoor unit hasn’t been running since the day after our last visit. Tech ran system and found pressures to be within spec, blower is running properly and duct system is in good shape. Tech forced a defrost cycle and system maintained good pressures. After 20 mins of run time ambient sensor fault code flashed at defrost board. Tech tested sensor and found it be reading very out of range. This caused system to run a timed defrost cycle for 15 mins possibly causing system to go into lockout. Tech replaced sensor after approval and tested. System is back up and heating and defrosting as needed. Tech also tested cooling mode and found no challenges. Photos on file. Collected $192.81 by card for repair. No charge for house call fee per premium agreement. Mail hard copy of invoice per customer request.
Joshua C.
Tech performed CMA inspection on 2 split system. Both systems are operating properly at this time. Tech has attached system performance reports and filter change report to this invoice.
Josh C.
Customer states upon arrival that they had bumped the set temperature up to 71 from 69 this afternoon and the aux heat had engaged. Technician confirmed all systems functioning (blower, outdoor fan, compressor). To confirm system charge levels, tech ran in cool mode and confirmed a delta t of 20 degrees. Tech then cut off the system and waited a couple of minutes. Then the system was powered on and the tech set the temperature from 70 to 71 degrees. This resulted in only the heat pump operating and the delta t on that side was 17-18 degrees. Auxiliary heat did not come on while tech was troubleshooting the system. System is working properly at this time.
Noah C.
Upon arrival customer stated inspector spotted a loose branch line that had come loose off of supply trunk line. Tech spotted loose branch line and confirmed with customer the area of issue. Tech repaired branch line after approval. Tech screwed saddle collar back to supply duct and sealed with seal tape. FSK tape would not stick to old insulation, tech used existing insulation to cover exposed metal. Collected $192.81 by card for repair. No charge for house call fee per premium agreement.
Jesse J.
Tech preformed CMA FULL SERVICE on 1 Split System. The package unit is down from previous diagnosis in Dec of 2023. Split System is operating within specifications at this time. Tech has attached SYSTEM PERFORMANCE REPORT to invoice along with pictures.
Josh C.
Upon arrival technician found the system to only be running on AUX heat. When tech arrived at the outside unit the tech found the dual run capacitor had failed, causing the outdoor unit to not come on, therefore continuously running the heat strips. Tech replaced dual run capacitor and the outdoor unit is now working, amp draws are within spec and system is back heating normally.
Jesse J.
Tech preformed CMA FILTER CHANGE on 5 RTUs and 2 Mini Split Systems. Systems are operating at this time. Maintain current filter change schedule. Tech has attached FILTER CHANGE REPORTS to invoice along with pictures.
Romario T.
[email protected] 774-240-2582 -kaitlyn (manager on site) Found the GFCI waterproof outlet tripped, tech reset it and heaters in the wash tunnel started back operating properly. Costumer has 3 gas tube hanging heaters, and 1 split system and multiple locations. Kaitlyn is interested on having CMA (maintenance) for this location and potentially the rest of the locations that they own. Commercial field supervisor will be informed to provide information about our CMA contracts. Phone numbers and email are on file. Tube heaters are back operating.
Romario T.
System was short cycling. Found the blower belt loose on the carrier roof top unit causing low airflow across the indoor coil. Costumer approved the repairs and collected by credit card. 4 16x16x2 filters need to be replaced at the unit. recommended CMA(maintenance) on 1 rooftop unit. Tech informed manager on site and stated that the information will be passed on to his superiors to inform them about having the system under a maintenance contract. [email protected] 252-315-4812 (employee on site) …(919) 280-2901 -Zachary Fisher(property manager)