March 13, 2020

To Our Customers,

As a valued member of the Jackson and Sons family, we appreciate the trust you place in us for your home and business comfort needs. With the current health concerns, it is important for all of us to monitor the rapidly evolving situation involving the coronavirus (COVID-19).

We felt it would be helpful to our many loyal customers to provide an update on how we at Jackson and Sons is handling this situation.

• We have a very strict policy in place that if any staff member is not feeling well to stay at home and consult with their physician and with his or her immediate supervisor.

• We currently have adopted a “no hand-shake policy”.

• If any employee has or does travel to high-risk coronavirus areas, had family members who have done so, and/or who have been in the proximity of anyone suspected of having or confirmed with the virus with in the last 14 days, to contact their physician and their immediate supervisor.

• As our comfort consultants, service or installation technicians visit your home or business please know we are taking every precaution to keep both our customers and staff safe and healthy.

You may visit the Centers for Disease Control and Prevention website @ https://www.cdc.gov for the latest fact-based information, guidance on personal hygiene and the overall COVID-19 situation.

If you plan to visit our office, we welcome you. Feel free to contact us anytime you need us for your home or business comfort needs. We are open for business and ready to serve you.

“Peace I leave with you; my peace I give to you. Not as the world gives do I give to you. Let not your hearts be troubled, neither let them be afraid.” John 14:27

Best Regards,

Jackson and Sons, Inc.

Lyman Smith

VP of Operations