Privacy Policy

Privacy Policy of Jackson & Sons, Inc.

Effective as of 4/22/24


Welcome to the Jackson & Sons website. This Privacy Policy applies to information collected through our website and explains how we collect, use, and share your personal information. By using our website, you accept these practices.

Information Collection

The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. Described below by category is the information we may collect:

  • Name and contact information: This may include your name, email address, phone number, address, city, state, and zip/postal code.
  • Demographic information: We may use and store information about your location based on your IP address (at a city or county level).
  • Payment information: This may include your credit card or other payment information.
  • Submitted information: This may include information provided by you when you contact us by phone, text, or online chat. It also includes information provided by you when you fill in our forms to book an appointment or complete a survey or review.
  • Site usage information: We may collect information about the browser you are using, the operating system on your device, your device’s IP address, data about your interactions with our site, and other similar information.

Use of Information

We use the collected personal information for various purposes:

  • To offer, provide, improve, and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features of our services when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services, including sending you a review and feedback form, with your permission
  • To monitor the usage of our services
  • To detect, prevent and address technical issues
  • To offer you targeted advertisements based on goods, services, and events that we think will be of interest to you
  • To provide you with news, special offers, marketing or promotional materials, and general information about other goods, services and events (unless you have opted not to receive such information).


We take precautions to protect your information both online (with encryption) and offline (with access controls). Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use reasonable measures in accordance with applicable law, we cannot guarantee its absolute security.

Children’s Privacy

Our sites and apps are meant for adults. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.


Our website uses cookies for functionality and user experience enhancement. We use cookies and similar tracking technologies to track the activity on our website, and for remarketing purposes.

Cookies are files with a small amount of data which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our website.

Certain browsers can be set to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. If you block or reject cookies, not all of the tracking described here will stop.

To turn off targeting and advertising cookies, visit the Cookie Settings in the browser footer of the site and turn these types of cookies off. The Self-Regulatory Program for Online Behavioral Advertising also provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here.

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

Our Sites and Services are Based in the United States

We are based in North Carolina and our services and products are designed for residents of North Carolina. By interacting with us you understand your information will be transferred to us and used under our state’s laws. If you are outside of the US this means that your information will be transferred to – and maintained on – computers located outside of your country where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


We do not sell your personal information. In some instances, we may disclose information to third parties to provide, maintain, and improve our services, including third party service providers who access information about you to perform services on our behalf, or help us execute services you have requested.

Service providers may include financial processing companies, information-hosting applications and services, review and feedback-related service providers, and marketing, advertising, and communications service providers.

Targeted ads. We use information (as described above) to serve you with ads about our services. We might do this based on your browsing habits or other activities.

Disclosure to Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements. We will transfer all categories of information to respond to a court order or subpoena. We will also disclose it if a government agency or investigatory body requests. This includes U.S. and non-U.S. law enforcement or regulatory authorities.

External Links

Our website may include links to other sites, whose privacy practices may differ from ours. We are not responsible for the content or privacy practices of these sites.

Surveys & Contests

Occasionally, we may conduct surveys or contests, participation in which is voluntary. Information collected will be used for the purposes outlined at the time of collection.

Consent & Policy Updates

This policy is subject to change. We will post any changes on this page. By continuing to use our website after changes are made, you agree to the revised policy.

Contact Information

For any questions about this policy please contact us immediately via telephone at (919) 734-9611 or via email ([email protected]).

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

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