Serving Eastern North Carolina - Since 1974

Logan Pittman was expedient in the work being performed. He communicated and reviewed everything concerning the service provided. He is very personable, professional, respectful and polite. I highly recommend Logan and Jackson & Sons!!

Technician notified me of arrival time, was courteous and knowledgeable. Information given to me was accurate and to the point. He discussed the options and the pros and cons. I have enough tangential knowledge to know if I am being conned, but he was truthful and and not trying to sell me something I didn't need. Overall fantastic service and his repair on the return visit was done quickly efficiently and professionally. If I need a duct repair in the future I want Romario to be the one who doesn't it

Excellent work! straight to point, no gimmicks... David Sturm--technician, listen to my rundown of events, then he walked me through his troubleshooting process... he quickly evaluated the ac equipment and found the problem right away. David was very concise and to the point. Couldn't be happier. Our ac is up and running.

Very good service. Technician was prompt and professional about products and services !! 10 out of 10 i definitely recommend !!

I booked a faucet replacement and Norman was here in less than 24 hours. Very polite and efficient.

Very thorough

Great service was very professional and friendly

They came on very short notice. He explained what the problem was and fix it then stuck around to make sure it stays fixed. Very polite and professional.

Jackson and Sons Heating and Air Conditioning, wow, my system was leaking fluids, Landon did exceptionally well and the technicians came and replaced my HVAC systems in no time. No waiting time especially with the weather being hotter than usual, I'm once again a happy customer!@

Excellent customer service from both the office staff as well as the technician. They scheduled a same day appointment for a loose toilet. I recieved a call as well as a text when the technician was approximately 15 minutes out. The technician, Joshua, was professional and got the job done quick.

Luis is very nice, VERY informative. Greatly appreciated his time and helpfulness… Thank YOU…

This is the second time Jackson and Son’s have completed a plumbing job for our family. I could not be happier. I pointed out what I wanted and showed Norman the other two plumbing issues I had. Norman made his assessment and carefully explained how the issues will correct things that were not done by National Plumbing Code. I was impressed with Norman’s drive for excellence in my home. Truly, this is a company you can trust to do the right thing THE FIRST TIME. Thank you Brandon for scheduling this job so very quickly. I am a customer for life!

Great customer service.

Norman did an awesome job! He was respectful of my property, explained the plumbing process and performed services in a timely manner. Thanks so much!

Joshua was very kind and professional. He was great at communicating what would need to be done to fix the problem, and what that process would look like. He was clear about the cost and financing options, and did not make me feel pressured to give an answer immediately. Overall a great experience, and will definitely recommend in the future!

Alex arrived at my home to help with a sulfur smell emitting from my water when showering, etc. He knew immediately what the cause was and offered a solution. I did my research ahead of time and anticipated that I would need a new hot water heater. He assessed the problem, left to get a new hot water heater and returned and went straight to work. Unlike some workers I've dealt with, he was all business, yet friendly and professional. He didn't waste time and he did the job much quicker than I could have imagined. I haven't used any water yet, but I'm confident that all will be better than ever. I appreciate how quickly this process took place from my first phone call to the installation. Yes, I would use them again and again, if needed.UPDATEI called Jackson and Sons back a week after the Hot Water Heater was installed because the problem persisted. They flushed the heater and could not seem to find the issue. He told me to give it more time. I was not charged for this service, which I appreciated. Well, over the months, the issue was never resolved and I phoned another plumber. That plumber stated I needed an Electric Anode Rod. All hot water heaters have anode rods, but to rid the sulfur smell, an electric one was needed. He ordered it, installed it and it's like a miracle. Absolutely no more smelly water. When I informed Jackson and Sons of this and asked why they didn't suggest that, I didn't receive a satisfactory response. But then Brandon phoned me, apologized profusely for the oversight and explained things to me in detail. He listened with patience as I explained my frustration. He then insisted on giving me a partial refund for having to phone another plumber. He was professional and very, kind. He stands behind his word and I received a check in the mail. I was very impressed at the fact that a business can admit that sometimes they don't get it right the first time. It's not often you see that type of humility in a business and I was very impressed at Brandon's acknowledgement. He turned a frustrating experience into one that was rare and refreshing. I truly appreciate Jackson and Sons and the integrity that is embedded in their service.

Outstanding service. I am an out of town investor and Joshua Smirh came within the hour of calling and he had the issue fixed only a couple hours later leaving my tenant happy. Will use from here on out for all my plumbing issues.

The young man you sent to my home today was very nice. This mom would be proud of him. Great job.

Joesph was very friendly and helpful. A very nice young man.

They were amazing there tech guy Luis Rivera was amazing I’m very very satisfied with everything and customer care .