WHEN YOU NEED US - WE'LL BE THERE!™

Serving Eastern North Carolina - Since 1974

Expert Residential & Commercial Heating, Air Conditioning & Plumbing Services

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Google Rating

4.9

Based on 3083 reviews

Jackson & Sons

4.9

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Keith Craig

1747774195

Everyone is very pleasant and nice they work hard to make sure the job is done and done right!

Lee Kearney

1747759255

Cuyler was on time, courteous and professional. Finished job and made sure everything was cleaned up and working. Outstanding employee.

Donald Lewis

1747757137

Arrived in a timely manner. Diagnosed problem and resolved it. Very professional technician.

deborah sellars

1747725492

Our air conditioner was not blowing out very cold air and being an older unit we were afraid it would need replacing. Jackson and Sons came out right away. They were very courteous and professional. He explained everything he did and sent invoices and pictures. The unit is back up and running and I will recommend this company to anyone.

Gloria Martin

1747704209

Great job. I really appreciate those guys.My technician was very professional and knowledgeable. He took his time and did a great job cleaning and assessing my outside unit. He made sure inside temperature was good, filter replaced and thermostat inside was set correct for me. Thank you Braxton Barwick. 😊

Ernestine Durham

1747610724

Zach was knowledgeable, professional, informative and a great representative of the organization.May 18, 2025 Update: Due to a freon leak had to have the 16 year old HVAC unit replaced. Jackson and Sons were able to get it installed in a timely manner, did a great job at a reasonable price. Working with them continue to be a pleasant experience.

Sherida Suggs

1747465700

This guy wasn’t very friendly. Very standoffish as if he was afraid to speak. I need communication. What are you doing? Is everything ok? For a moment, he was just sitting in the truck, which is fine if you were getting together my report, but I need to know what you are doing. I’ve had so called professional companies come up my home for a service that I paid for, then go to their vehicle and sleep. Then I asked a question and his comments “you will see it in the report that I send you”.

Randall Jernigan

1747440050

Jackson & Sons arrived when they scheduled the service call and picked up a key to gain access to the home. Great job!Randall

Julie Brown

1747432593

Jackson & Sons has exceptional service! We really appreciated Ricardo doing such an awesome job!!

Sue Booth

1747428894

Once again I have gotten terrific service from Jackson & Sons. Ricardo Thomas, today’s service technician, was informative and helpful with information concerning my unit. I found him to be a very nice and knowledgeable technician. Many thanks to Ricardo and Jackson & Sons for the wonderful service!

Connie Lawe

1747340531

Landon Casey

1747271153

Great service from Jackson and Sons. Big thanks to Joseph for coming out and getting my HVAC system up and running. The Service was great and efficient. I highly recommend Jackson and Sons to anyone looking for reliable, high-quality HVAC service.

Daniel Davis

1747255553

The plumbing services provided by Joshua were quick and accurate.

Richard Brown

1747251816

Did a fine job and explained everything he was doing.

Vernell Brewington

1747084524

Thank you very much for the services I recieved from you and your staffs.I really appreciated all you does, your friendliness, kindness ,promptness in action, asap etc..Outstanding Services!Thanks Again!

Eric B Morris (BIGDOGG)

1747076991

Joseph explained everything in detail and Lso the pictures from under our church helped understand even more if our AC situation 😁 wow it's a old unit, can't wait to get new unit in, and be in your commercial🤣🤣 thanks

Sharon

1747056905

Had a capacitor replaced. It took less than 20 minutes from beginning to end. Nestor was on time and very courteous. Checked to make sure everything was working correctly. Very efficient call.

1746848511

A company and Tech that takes the time to listen to it's customer's concerns and follows through with solid service.

T Ray

1746805301

Passing the son recovered like a boss, went from one star to five stars in two days I appreciate the help from anybody and everybody that was involved

Pat Creech

1746794334

Great experience, their technician LOGAN did a excellent job.

sharon phillips

1746752348

He did a great job!He we’re very thorough .Very friendly and outgoing.Will use again.Thank you for your service today

Brent Crane

1746739458

Knowledgeable technician, quick service call, friendly service, but costs were too high in my opinion. Service manager asked me if I knew how much it costs to install a capacitor. I do now.The average cost to install an AC capacitor is around $180, including the capacitor and labor. This can range from $80 to $400 depending on the AC type, size, and complexity of the installation. I paid $472 for a simple job.

Jonathan Haskins

1746724800

I bought a $14,000 carrier unit but they just can't get the maintenance right. I am forced to find someone else to perform maintenance because of Jackson and Son Poor performance of maintaining the unit that I purchased from them. It's daw gone shame that good help is hard to find.

Kimberly Collette

1746654446

Hestor was our technician today. He was very thorough and made sure our units were in good shape. As always, your technicians are always so personable and professional! We are contract customers and always treated as family! Thanks for being great at what you do!👏😀

Connie Barton

1746635765

Could not be happier! Accident broke the water line at my church. No plumbing companies in Clayton would even talk to me! All said they did not do "commercial" work. Contacted J&S around 4:45 pm and actually spoke to a HUMAN. Service was scheduled for next morning no later than 10 - Noon. Contacted at 8:47 am that help was on the way. Arrived shortly, checked problem, gave estimate and repair was done before Noon! Extremely professional and will call if I ever have another plumbing issue....or anything else they can handle for the church!

Michelle Miller

1746624105

Thanks. Norman was very knowledgeable and explained everything that I did not know. He will be my go-to guy. Thank you, Jackson and son.

Justin Brown

1746559898

Ryan Strickland

1746556665

These folks were friendly, knowledgeable, and helpful. Working with them via phone, email, and in person was easy.

Donald Ashworth

1746477127

Technician was on time as promised. Was very knowledgeable and explained everything as he worked. Tech , Carl , was as professional and easy to work with as was everyone I spoke with during the process! THANK YOU!

Angela Marshall

1746449739

Very professional.

Tony Broadie

1746365900

(-10) because when I pay someone to do a job, I am paying them to be a professional. To know what to in every situation. I called you all out here to get my AC fixed. If you all have a license to know how to handle the refrigerant, to make sure it don't get in the atmosphere. How can you put refrigerant in to a damaged system and put the refrigerant in to the atmosphere anyway. If you all are not sure let me explain that I feel mishandled to pay your bills and leave me in a hot box in the middle of a desert. No, I will not call you back to take more money from my poor family! After spending $800, I still had to buy window units!

Venessia Hill

1746301603

Great customer service starting from the dispatcher. The technician explained everything he did and showed me what to check if the problem ever happened again. Would highly recommend Jackson and Sons.

Michelle Cole

1746225356

Our Technician was great

avon waters

1746218020

The technicians were courteous, professional and knowledgeableA very good experience.

Chris Walker

1746206591

I am always pleased with the service I receive and want to say’s thanks to Nestor he was very professional and knowledgeable of the tasks.

Wanda Walls

1746204746

The gentleman was just that. Very kind and respectful and did a great job.! Thanks

W Ennis

1746198015

MOur system was serviced yesterday by Dawson. He did a very thorough job inspecting the system. While taking care of the unit he found a couple of issues. Called me out and explained how he needed to fix them. We agreed what needed to be fixed and he completed the work. Dawson was very polite and professional. After Dawson gave me the bill I was not expecting it to be so much. I know he doesn’t set prices and I ask him to relay my concerns with his company. I did get a call back and we were able to discuss and come to terms on the repairs. That’s what makes Jackson and Sons such a great company. They respect me as a customer and I would recommend them to anyone. Thanks to Dawson for doing a superb job.

Clarence Ashford

1746134088

The job was performed professional and excellent. Also the attitude was excellent. I am very pleased with the service.

Charlene Smith

1746132566

Great service--however they never have return filters on the truck to replace old ones

coty starkey

1746129969

Reliable, professional and great customer service.

Lorraine Butts

1746109470

THE YOUNG MAN WHO SERVICED OUR FURNACE AND AC WAS VERY PROFESSIONAL AND PERSONABLE HE DID A GREAT JOB AND WE WERE VERY PLEASED

Darlene Trevino

1746108948

I am so grateful for Jackson & Sons. Customer service was phenomenal with a quick estimate and scheduling! Mr. Norman, plumber tech was friendly, kind, and thorough. I also believe their prices are extremely fair. Would recommend and will be using again.

Aliya Boone

1746030781

Prompt and professional service

Minnie Jordan

1745963541

Cynthia Martin

1745962977

Good job

jay jackson

1745944228

Fast courteous great job

Karen Marcin

1745936457

So thankful for companies like Jackson and sons. They hire wonderful employees are always well mannered ,just like our technician today, Braxton.He was was very polite, well mannered and seemed knowlegeable about his job. Im thankful for the company sending a picture of the tech before he arrives and a map to see how close they are Thanks J & S for staying on top of things!

Belinda crouch

1745935871

sandra butler

1745846463

Agent Luis was very informative of what need to be done.

Shavine Hill

1745748209

They break in hopes that you'll spend for a new unit. I would not recommend

More reviews

The Future of Comfort

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Finance Your Project

Instead of paying all at once, we offer convenient monthly payment options.

EXCEPTIONAL SERVICES

FOR YOUR COMFORT

Jackson & Sons provides expert HVAC, plumbing, and indoor air quality solutions for homes and businesses. Whether you need a new installation, routine maintenance, or repairs, our experienced team delivers fast, reliable service you can depend on. With a commitment to quality workmanship and customer satisfaction, we keep your home or business comfortable and efficient in every season.

Air Conditioning Services Keep cool with our AC repair, replacement, installation, & maintenance!

Heating Services Stay cozy with heating system repairs, replacement, & tune -ups.

Plumbing Services Count on our plumbers to keep your fixtures and water heater working well.

Dryer Vent Cleaning Keep your home safe from fires with our dryer vent cleaning services.

Duct Repair & Replacement Don’t let any more conditioned air escape from your ductwork.

Commercial HVAC Services Our commercial HVAC services keep you & your customers comfortable!

Serving Eastern North Carolina - Since 1974

WHAT MAKES US A COMMUNITY NAME

Award Winning Services

Proud Of Our Thousands of 5-Star Google Reviews

Local Expertise With A Community Focus

Our Values Come From Our People

24-Hour Emergency Service

We are available 24 hours a day, 7 days a week for HVAC Emergency Service.

Eastern North Carolina's Trusted Technicians

Trained & Certified with Fully-Stocked Trucks

Award Winning Services

HIGHEST RATED HVAC COMPANY IN EASTERN NORTH CAROLINA

4.9

Keith Craig

Everyone is very pleasant and nice they work hard to make sure the job is done and done right!

Donald Lewis

Arrived in a timely manner. Diagnosed problem and resolved it. Very professional technician.

Jackson & Sons arrived when they scheduled the service call and picked up a key to gain access to the home. Great job!Randall

Julie Brown

Jackson & Sons has exceptional service! We really appreciated Ricardo doing such an awesome job!!

Sue Booth

Landon Casey

Daniel Davis

The plumbing services provided by Joshua were quick and accurate.

Richard Brown

Did a fine job and explained everything he was doing.

Vernell Brewington

Eric B Morris (BIGDOGG)

Sharon

Had a capacitor replaced. It took less than 20 minutes from beginning to end. Nestor was on time and very courteous. Checked to make sure everything was working correctly. Very efficient call.

A company and Tech that takes the time to listen to it's customer's concerns and follows through with solid service.

T Ray

Passing the son recovered like a boss, went from one star to five stars in two days I appreciate the help from anybody and everybody that was involved

Pat Creech

Great experience, their technician LOGAN did a excellent job.

sharon phillips

He did a great job!He we’re very thorough .Very friendly and outgoing.Will use again.Thank you for your service today

Kimberly Collette

Connie Barton

WHO WE ARE - JACKSON & SONS

Your Home Comfort Specialists In Eastern NC

Our core values are straightforward: We are committed to service excellence. We believe in getting the job done right the first time and delivering exceptional value to our customers. Our priority is to ensure that every customer receives professional services from highly trained experts in their respective fields. Our values are deeply rooted in our people. If you ever need assistance or are not fully satisfied with our services, our management team is always available to address your concerns.

Our goal is to always serve the customer and to do the best work possible.

Learn More About Us

SERVING THE EASTERN NC AREA

With a coverage area East of Raleigh to New Bern, we GPS-dispatch our technicians daily throughout Eastern NC. With a central Wayne County location, we are able to serve you with ease.

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DEPENDABLE HOME SERVICE

Your Comfort Specialists

Since our humble beginnings in 1974, Jackson & Sons has gone on to become one of the largest and most respected home comfort system specialists in North Carolina. However, our goal has always remained the same: to give our customers one less thing to worry about to be comfortable in their own homes. When you call us, a live person will always answer the phone as opposed to an automated message. We also offer same-day repair services in most cases, a guaranteed warranty on service and installations, and typically will install your new unit the day after purchase.

When You Need Us - We'll Be There.

Our Services

We Service All Brands

Our team is highly trained and well-equipped to work on any type of HVAC system no matter how old.

Same-Day Service With A Smile

In most cases, we'll provide you with same-day service and get your home comfortable again quickly.

Solid Work - Guaranteed

We provide industry-leading warranties and comprehensive workmanship guarantees.