Serving Eastern North Carolina - Since 1974

Prompt, courteous, professional technician David Sturm

I called and this company had a technician to my house the same day. Norman the technician was friendly and knew exactly what to do. He made the repairs as needed. He explained everything as he was working. I would highly recommend this company. I would definitely use them again.

After looking at my Bill they were quick to fix the billing error thank you so much for being on top of it and I highly recommend them

Very pleased with the two young men that showed up to service my unit. Very professional, well mannered & knew their job. Been with Jackson & Sons for 3-4 years now & was thinking of not renewing my service agreement due to the tech that was supposed to come was over a hour late with no contact but the two young men that came were apoplectic & I will be staying with Jackson & Sons however will be requesting one or both of them for all my service &/or work from now on. Highly recommend

Always are on timeVery pleased with the techsAnd the office employees are pleasantThank you

I always have the best experience with the technician . The customer service from the office is great. The work they do is one of the best I've seen and are fair on prices.

Matt was great, polite, and knowledgeable about the service. I would definitely recommend them

Fast, friendly service, always presented a series of options good better or Best. Never tried to up sale anything to us.

Jackson and Sons is a great company to do business with. I have for many years. A company that is dependable and cares. HIGHLY RECOMMENDED.

Nestor and his partner were professional, knowledgeable, and took time to describe maintenance plan to provide me with the best option. Always happy with the service from Jackson & Sons.

I have been fortunate enough to have Jackson & Sons install and maintain 6 units on my property since 1995. In all the years I have dealt with them and their employees, I have not once been disappointed in their performance nor dissatisfied. They are honest people and I can talk to them and explain my circumstances and they go above and beyond to take care of the problem. I trust them wholeheartedly. I don't want anyone else working on my units.8/1/2025 : David Strum came out to do repairs as AC was not cooling. I find David to be thorough in his work ethics and goes above and beyond to make necessary repairs. When job is completed I feel confident that unit will run as expected. I give David 5 Stars.Kay Lancaster, Owner

Quick, friendly, competent service solved the problem after hours.

Quick and efficient, knowledgeable and a great source of information concerning my unit.

Very knowledgeable. Explained very thing.

Percy was great thorough and professional

Juan and Jacob did a great job installing the new ac unit.

07/31/2025 Update: Had our 2nd annual maintenance agreement checkup today. Everything cleaned and taken care of by Chris (and friend). System continues to work as it should. Thanks guys!08/13/2024 Update: Today Juan (and his co-worker) installed our 2nd heat pump from Jackson and Sons. Our last one was failing and after 2 recent calls for repairs (thanks Joseph and Kyle), we decided to go with a new one. All recent service calls, including our meeting for the estimate of the new system were done promptly. Shout out to Mike Acree for a great deal with an IRS tax credit. Juan was here promptly this morning to install, working quickly and professionally. We ordered on Sunday and had installed today. That's what I call great service.08/10/2024 Update: Had to call back today for a different problem. Compressor stopped kicking in this afternoon. Got very hot, very quickly. Fortunately, Jackson and Sons sent Kyle out to the house in less than 2 hours from calling (on a Saturday). We are so thankful that he got us up and running again quickly. Very impressed with the companies service and technicians. We are going to look into possibly getting a new unit as this one is several years our of warranty.07/31/2024: Have had issues past 2 nights with system running but no air coming out of vents. Could shut off and turn back on and it would work but we called Jackson and Sons to get ahead of issue getting worse. Called around 11 and they had Joseph out here by 3PM. He was very professional and friendly, quickly determined the problem and fixed it. Have done business with Jackson and Sons for years and will continue.

Torrence was that guy did great work and he was solo flying

Quick friendly hardworking just a few things I noticed among others as these gentlemen worked on our ac. Definitely recommend

Excellent service. We are so pleased with the fast efficient service from Jackson & Sons. Your same day service for replacing our old water heater has likely saved us from a rusty old 80 gallon heater. It was so close to bursting.Norman was fast, efficient and knowledgeable.