Serving Eastern North Carolina - Since 1974

Great service, great interactions with the staff. This company installed and maintained our HVAC unit for years. Records of their service visits are detailed and included pictures after they got their new computer system. Absolutely would recommend

Very productive and professional

Technician did a fantastic!

I have used their services for over 6 years. We have been satisfied with their maintenance program in our older HVAC unit. When it was time for a replacement they did a great affordable job. We are now continuing to use them in our current home because of their expertise with many models of air conditioners7/11/2025 service today was done on units. Received professional assistance I have come to expect. Early as well

Always respectful and knowledgeable service techs, but can you rethink your pricing?

Daniel was very nice and professional and efficient.

Tyler Thompson was very friendly, neat and professional while during a routine maintenance check of our HVAC system. He kept us informed about each step of his service. Jackson should be quite proud of this employee!.Jackson and Sons, Inc. is a professional, community-based company.

As usual, great service. The technicians came earlier than my appointment and diagnosed the problem and fixed it. They are the best.

Well needed a new faucet installed and a minor repair on the water line. The service was prompt and friendly! Loved the online booking process it was very easy. We were offered several options for scheduling. Our family has used Jackson for our hearing and air conditioning as well and are equally as pleased.

Nestor and Joseph were very professional and helpful today! Great customer service!Very happy with our service today!

Mr. Percy Marshall does exceptional work for us here at SMS. Very knowledgeable and highly professional in performing his duties! I rate him highly for your company!!

It was late in the day on a friday, and I called around 4p, and the nice woman (Joy or Maria) talked me thru resetting my thermostat and she said if that didn’t work to call back in 15-20 mins. It didn’t work and I knew they would probably be closed but I called back an hour later and the messaging service sent the message to her. Now i’m thinking that we would just to have endure this crazy heat thru the weekend, BUT Joy (I hope that’s her name) called me back and said we would sent a tech out there later in the evening. Long story short, Clayton arrived, diagnose the problem and fixed it in the crazy heat wave! That’s dedication and loyalty to their customers! Kudos all around for the great customer service. If more businesses followed Jackson & Sons model, everybody’s quality of life would be better for it. Thank you for your quality and integrity, for going above and beyond that day and any day I call especially during that heat wave. My family and I appreciate you all!!Blessings!-Averil Williams

Very Happy with the service I received. Very professional!! Very sweet young man.

Professional, courteous andfriendly. Answered all my questions,Performed in an efficient manner.

Jackson and Sons did my install on a new system in 2023 and have maintained it since. Everyone I've spoken to in your company has been courteous and knowledgeable.Your technicians come out and are very professional and always on time. It's very nice as a customer to deal with a company that actually cares and works hard to keep your business.

Great people. I called them, and they came out the very next day to check on my plumbing issues. The technician was honest and efficient. I highly recommend their services. I also like their energy saving plans a lot.

Thank you tech Josh Jackson for answering my service call today on July 9, 2025. He arrived on time, provided excellent customer service and explained everything he was going to perform. We are requesting that Josh Jackson continue to be our service tech. We highly recommend that you contact Jackson & Son for all your Air Conditioning needs.

Started a DIY to replace master sink faucets and went to shut water valves under sink off 3 wouldn’t move and the one that moved went to leakingGot on internet googled plumbers near me and call Jackson & Sons. From the hello to the thank you for letting us serve you it was beyond professionalThey set a time for the next day and an hour before arrival I got a text telling who my service tech was going to be and a picture of themTech arrived dressed very professional and clean .He explained everything to my wife and gave her cost of repair before starting any workHe replaced the 4 valves after spending sometime looking for water shut off valve.Once work was complete everything was cleaned up like no one had been thereWill forsure use them for my next plumbing needs and will recommend to family and friendsHard to find honest people anymore and Jackson and Sons class act in that department

Our technician Joshua Jackson was fantastic. Super knowledge, funny, and friendly! We would absolutely recommend him to anyone needing HVAC assistance.

Wonderful job. Romario is an excellent technician! He came in and immediately figured out the issue and fixed it. Fair pricing and excellent service. Would recommend. A+