WHEN YOU NEED US - WE'LL BE THERE!™

Serving Eastern North Carolina - Since 1974

Expert Residential & Commercial Heating, Air Conditioning & Plumbing Services

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Google Rating

4.9

Based on 3099 reviews

Jackson & Sons

4.9

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Irene Summers Temple

1749830630

Matthew was helpful, informative, and efficient

Ivey Outlaw

1749828292

Don Barker

1749778057

We have top of the line Trane system yet almost everytime they service the units at least one will throw a code and stop working. It is just seems like the 600+ that i pay for maintenance every year would make it so this does not happen. The units are less than 5 years old. Just disappointed 😞 Not sure that I want to keep paying that kind of money for poor service. I now have to wait until mid day the next day to have someone look at the issue. It was 830 when I noticed the unit was offline and not working. I called and someone would have come out but he was 1 hour away. Again I just expect more for the amount we pay for the maintenance agreement. It is also not encouraging when the guy on the phone says "yeah we seem to be having to follow behind our technicians quite a bit" not a good comment. Hopefully the issue is resolved tomorrow and I can leave a more positive review.

Robert Baker

1749775205

Install new condenser fan motor, #K55HXCLP-1470. Retail price of $150 - $200. They charged $1000 for the motor and $100 for installation. Only good thing was great technician.

Walter Kirk

1749767044

Technician was excellent-great personality and service!

Monica Sanders

1749672657

Great Work. Definitely keeps the lines of communication open.

Maria Padilla

1749648751

Our tech Chris was very polite and thorough with the service he provided. He answered all my questions and gave me some recommendations to keep it ruining well. Definitely highly recommend thier services.

raymond whitesell

1749594916

Technician did a very complete job of diagnosis I’ve had some experience with ac job well done

Robert Watson

1749593007

I am very pleased so far with the service from Jackson and Sons. The technician, Al, was very professional and polite. He went about his business, completed the job, and let me know what he found. All is well.Thank you, Bob Watson

Michelle Elliott

1749570210

Excellent Customer Service

Dean Barfield

1749542550

Terri Copley

1749494642

The technician (Nestor) was friendly & explained everything well. Great communication with calls & texts about when they would arrive.

Robert Nobles

1749482536

The technician was prompt, courteous, and professional. Really bailed me out of a years long plumbing problem

Vincent Scott

1749246523

The Volkoff's

1749244765

I’m very impressed with the skill and knowledge our tech, Josh, showed. He was professional, he clearly explained our problems, and then took care of them with expediency. This is the place I will choose every time for my plumbing needs.

Beth Hill

1749171507

Great job!! So nice to deal withExtremely professional

Yajaira Torres

1749163454

Arrived on time, very professional service. Work was done fast.

crazycatlady

1749159905

Very professional n explained everything that needed to be done n Would recommend to other's

Teresa Melvin

1749155453

Norman was very professional and insightful about his job.Thank you, Norman

Annette Mangum

1749138154

We used plumbing service and the gentleman was knowledgeable and professional. Explained everything and made sure we understood and agreed before proceeding. Very please. If the need should ever arise again I would definitely use Jackson and Sons

William Talley

1749069662

Great service and nice people they let me know when they will stop by and do it service 👍🏻 😀

FAP3

1749051970

Joshua, a plumber, came by and repaired the leaking pipe, set up the isolation valve for the well water system, and did outstanding work. He met some bees during his visit, but no stings (thanks be to God). He was friendly, very professional, and I'll be calling Jackson & Sons when I need a plumber again- and hope to get Joshua.

Edie Mobley

1748976547

Jackson and Sons employees have always been polite and professional in their servicing of our system. We have enjoyed the years of working with them.

Benjamin Doi

1748957731

All associates treated us with respect and had expert knowledge. The service technician was able to give us a price quote on each individual item. The cells representative was able to get us financed and set up and scheduled. The HVAC installer technicians were working diligently and Ensure that we had a well-running quality HVAC system before leaving. I have nothing bad to say about my experience. Thank you!

Rondell Houchens

1748624983

Norman was a pleasure to work with and completed the needed work quickly and efficiently!

Lauren B

1748619403

Landen and Joshua drove over an hour to complete much needed maintenance on my AC unit. They were professional, knowledgeable, efficient, and friendly. Capacitor needed replacing and they completed that quickly as well. I appreciated the recommendation for and accepted one of their maintenance plans. Thank you Landen, Joshua, and the ladies that helped me with information and scheduling at Jackson & Sons. See you in 6 months!

Geoff Hulse

1748615185

Logan Pittman did an excellent job today . Prompt , efficient and polite . Jackson & Sons always does a professional job .

Mark Fairchild

1748532252

Great professional service. Logan was excellent!

Mark k

1748450229

Norman, from Jackson and Sons did an excellent job of explaining what some of the basic components of our tankless hot water system and was an extraordinary representative for the company.

Jonathan Haskins

1748396951

The technician was able to quickly fix the problem with my unit.

Sonja Emerson

1748386200

Tyler did a great job. He was prompt and waiting for me when I arrived from work. He took time to share with me all that he had completed for the maintenance, as well as provide suggestions for future options to keep the HVAC system working properly. Very professional and courteous. Thank you Jackson & Sons!

Lynette Krebs Edwards

1748377128

Kyle preformed a routine HVAC service!

Dolly Day

1748375240

Brad Piro

1748360904

Professional and knowledgeable. Quick, reliable service. Will contine to use Jackson & Sons for our HVAC needs.Update: A/C went out Wednesday, called Jackson and Sons on Thursday... Friday morning service technician shows up exactly on time. Problem found in 15 minutes, solution found a little over an hour later when Supervisor Mike showed up. New unit financed, premium customer discounts applied with Annual Service Agreement purchased last year (over $800 in savings). All in all, an unbeatable service provided that the crew of Jackson and Sons make easy. By the way, that new financed unit.... it was here in 3 days, would have been 2 if not for the Monday Holiday. If you're looking for customer service that makes your needs their priority, then look no further. Jackson and Sons has you covered (literally)!

Charles Harris

1748218759

Richy Huneycutt

1748019220

Jackson and Sons is always responsive to my heating/air-conditioning needs. The company’s technicians are top-notch and always efficient and courteous. I purchased a dehumidifier today for under my house and it was installed in no time and Josh, the technician, answered all my questions. I highly recommend Jackson And Sons.

Susan Hinnant

1747918580

Wayne Sizemore

1747847544

He does excellent work, I would recommend him to everyone.

Patricia Ramsey

1747846974

Keith Craig

1747774195

Everyone is very pleasant and nice they work hard to make sure the job is done and done right!

Lee Kearney

1747759255

Cuyler was on time, courteous and professional. Finished job and made sure everything was cleaned up and working. Outstanding employee.

Donald Lewis

1747757137

Arrived in a timely manner. Diagnosed problem and resolved it. Very professional technician.

deborah sellars

1747725492

Our air conditioner was not blowing out very cold air and being an older unit we were afraid it would need replacing. Jackson and Sons came out right away. They were very courteous and professional. He explained everything he did and sent invoices and pictures. The unit is back up and running and I will recommend this company to anyone.

Gloria Martin

1747704209

Great job. I really appreciate those guys.My technician was very professional and knowledgeable. He took his time and did a great job cleaning and assessing my outside unit. He made sure inside temperature was good, filter replaced and thermostat inside was set correct for me. Thank you Braxton Barwick. 😊

Ernestine Durham

1747610724

Zach was knowledgeable, professional, informative and a great representative of the organization.May 18, 2025 Update: Due to a freon leak had to have the 16 year old HVAC unit replaced. Jackson and Sons were able to get it installed in a timely manner, did a great job at a reasonable price. Working with them continue to be a pleasant experience.

Sherida Suggs

1747465700

This guy wasn’t very friendly. Very standoffish as if he was afraid to speak. I need communication. What are you doing? Is everything ok? For a moment, he was just sitting in the truck, which is fine if you were getting together my report, but I need to know what you are doing. I’ve had so called professional companies come up my home for a service that I paid for, then go to their vehicle and sleep. Then I asked a question and his comments “you will see it in the report that I send you”.

Randall Jernigan

1747440050

Jackson & Sons arrived when they scheduled the service call and picked up a key to gain access to the home. Great job!Randall

Julie Brown

1747432593

Jackson & Sons has exceptional service! We really appreciated Ricardo doing such an awesome job!!

Sue Booth

1747428894

Once again I have gotten terrific service from Jackson & Sons. Ricardo Thomas, today’s service technician, was informative and helpful with information concerning my unit. I found him to be a very nice and knowledgeable technician. Many thanks to Ricardo and Jackson & Sons for the wonderful service!

Connie Lawe

1747340531

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The Future of Comfort

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EXCEPTIONAL SERVICES

FOR YOUR COMFORT

Jackson & Sons provides expert HVAC, plumbing, and indoor air quality solutions for homes and businesses. Whether you need a new installation, routine maintenance, or repairs, our experienced team delivers fast, reliable service you can depend on. With a commitment to quality workmanship and customer satisfaction, we keep your home or business comfortable and efficient in every season.

Air Conditioning Services Keep cool with our AC repair, replacement, installation, & maintenance!

Heating Services Stay cozy with heating system repairs, replacement, & tune -ups.

Plumbing Services Count on our plumbers to keep your fixtures and water heater working well.

Dryer Vent Cleaning Keep your home safe from fires with our dryer vent cleaning services.

Duct Repair & Replacement Don’t let any more conditioned air escape from your ductwork.

Commercial HVAC Services Our commercial HVAC services keep you & your customers comfortable!

Serving Eastern North Carolina - Since 1974

WHAT MAKES US A COMMUNITY NAME

Award Winning Services

Proud Of Our Thousands of 5-Star Google Reviews

Local Expertise With A Community Focus

Our Values Come From Our People

24-Hour Emergency Service

We are available 24 hours a day, 7 days a week for HVAC Emergency Service.

Eastern North Carolina's Trusted Technicians

Trained & Certified with Fully-Stocked Trucks

Award Winning Services

HIGHEST RATED HVAC COMPANY IN EASTERN NORTH CAROLINA

4.9

Irene Summers Temple

Matthew was helpful, informative, and efficient

Walter Kirk

Technician was excellent-great personality and service!

Monica Sanders

Great Work. Definitely keeps the lines of communication open.

Maria Padilla

raymond whitesell

Technician did a very complete job of diagnosis I’ve had some experience with ac job well done

Robert Watson

Michelle Elliott

Excellent Customer Service

Terri Copley

The technician (Nestor) was friendly & explained everything well. Great communication with calls & texts about when they would arrive.

Robert Nobles

The technician was prompt, courteous, and professional. Really bailed me out of a years long plumbing problem

The Volkoff's

Beth Hill

Great job!! So nice to deal withExtremely professional

Yajaira Torres

Arrived on time, very professional service. Work was done fast.

crazycatlady

Very professional n explained everything that needed to be done n Would recommend to other's

Teresa Melvin

Norman was very professional and insightful about his job.Thank you, Norman

Annette Mangum

William Talley

Great service and nice people they let me know when they will stop by and do it service 👍🏻 😀

FAP3

Benjamin Doi

Rondell Houchens

Norman was a pleasure to work with and completed the needed work quickly and efficiently!

Lauren B

WHO WE ARE - JACKSON & SONS

Your Home Comfort Specialists In Eastern NC

Our core values are straightforward: We are committed to service excellence. We believe in getting the job done right the first time and delivering exceptional value to our customers. Our priority is to ensure that every customer receives professional services from highly trained experts in their respective fields. Our values are deeply rooted in our people. If you ever need assistance or are not fully satisfied with our services, our management team is always available to address your concerns.

Our goal is to always serve the customer and to do the best work possible.

Learn More About Us

SERVING THE EASTERN NC AREA

With a coverage area East of Raleigh to New Bern, we GPS-dispatch our technicians daily throughout Eastern NC. With a central Wayne County location, we are able to serve you with ease.

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DEPENDABLE HOME SERVICE

Your Comfort Specialists

Since our humble beginnings in 1974, Jackson & Sons has gone on to become one of the largest and most respected home comfort system specialists in North Carolina. However, our goal has always remained the same: to give our customers one less thing to worry about to be comfortable in their own homes. When you call us, a live person will always answer the phone as opposed to an automated message. We also offer same-day repair services in most cases, a guaranteed warranty on service and installations, and typically will install your new unit the day after purchase.

When You Need Us - We'll Be There.

Our Services

We Service All Brands

Our team is highly trained and well-equipped to work on any type of HVAC system no matter how old.

Same-Day Service With A Smile

In most cases, we'll provide you with same-day service and get your home comfortable again quickly.

Solid Work - Guaranteed

We provide industry-leading warranties and comprehensive workmanship guarantees.