Serving Eastern North Carolina - Since 1974

My A/C unit was acting up so i called it in, the next day raul ceja herrera was on site looking and found the problem really fast. showed me what was happening and what it was doing to the circut breaker and i had to get a whole new unit. he was really helpful and upfront with how bad it is so i can make my decision.then my man torrance and his partner came out to rip out and install the new unit. they had great energy and work synergy. really great guys and enjoyed the work they do. got it done in less than 6 hours for everything and hauled away all the old parts and unit. then quickly and easily showed me how the new thermostat works and the app that controls it. he even said i could name it toby but i respectfully declined. ill keep his seal of approval thou.

Jackson and sons are a great goto from plumbing to a.c. repair or cleaning!The manager Adam Thompson was a God send; places don't give you a personal number and treat you like they known you for years! But he did. He and his company is the place you need to goto for house or commercial services 😉!

Checked unit and explained everything in detail.

I give Juan D a 5-star review. Whenever he's come to our UPS Store to check the a/c unit, he's been fantastic! He's very thorough and takes great pics and notes of all the work he does. Wish I could make him our store technician so that we'd get him every time.

My technician Norman Adubato was amazing. He was very knowledgeable and nice. He assessed my situation very quickly and had my water system working again after only 20 mins. Everything is perfect. I appreciate him coming out and taking the time to save me and my family. True cape-less hero!!As for Jackson and Sons. I thank you all for the pricing. I originally got an appraisal done by Zoom Drain and they quoted me over 600 for this simple procedure. Thanks to Norman and his team I was able to get this done for not even 390. I appreciate all you guys do for the community. Once again thank you all. And thank you Norman!!

Joseph was very professional and polite. He displayed the type of job-knowledge that made me comfortable and the issue was corrected. Thank you Tyler for a job well done!!

I have been a customer of Jackson & Sons since 1990. Thank you, Alin, for being the kind of representative that any employer should be grateful to have. Personable, professional, considerate and compassionate. God bless Jackson & Sons for having such an employee, and God bless Alin and his future.

The technicians arrived on time and were not only courteous but knowledgeable . They did their work and respected my home by wearing shoe covers. Then they explained about a weak part and offered me solutions to fix my problem. Great job

Knowledgeable, friendly and helpful

Joseph was amazing.He did an excellent job in servicing our HVAC unit and explained to us how to maintain it.We highly recommed using Jackson and Sons for you HVAC issues

Gerald was punctual and did a great job servicing and cleaning my central air and heating unit..He was very pleasant and professional.

Updated Review:The company noticed my previous review and took action to resolve the problem, and now my system works as it should without issue. For context, I had paid $398.04 for parts and labor when my heating went out in January. The technician did not resolve the issue, as it proceeded to fail properly again after a month of working halfway. The conpany reached out and contacted me, offering to reattempt repairs without charging. The representative over the phone was polite and apologetic, and the company accepted responsibility for their work.Romario, my next technician, arrived and resolved the issue within 90 minutes. He was quick, competent, and more than willing to answer any questions I had about the HVAC system and his repairs while he worked. He also made recommendations for potential improvements to the system without pushing for purchase.I understand honest mistakes and bad days, and these things can happen. In the case this happens, I really do appreciate a company that takes accountability and pride in their work, and I'll continue to call Jackson and Sons for HVAC maintenance and repair.

I recently had the pleasure of having Almin, HVAC service technician do my maintenance today. I couldn’t be more impressed with the experience. From the moment he arrived, he was punctual, professional, and clearly knowledgeable. He took the time to carefully inspect my unit, and walk me through the process without any pressure or confusion. It was clear he genuinely cared about doing the job right.

Technician was thorough and polite and helpful

Setting up the service request was easy - appreciate the notification with picture of technician that is scheduled. Our technician was excellent! Helped address our HVAC concern and provided assistance with future prevention.

New water heater install. Norman did a great job! Very satisfied. Will definitely use Jackson & Sons for all my plumbing needs.

Their service was fast, and their technician was excellent. Zero complaints. He was courteous, knowledgeable, and walked us through everything.

Logan did an excellent job during HVAC maintenance service! He took the time to explain service needs and he was very courteous. I’ve been a Jackson & Sons customer for 3 years and I have absolutely enjoyed working with them. The team provides excellent service and support when needed.

They saw our temp in our house was 80 degrees. So they called and asked if they could come on over. Technition was great had the system working in less than 30 minutes. Explained everything and gave pictures of the problems. Very happy and much cooler. Thank you.

Very professional and on time. When the technician didn’t have the replacement breaker on hand, he call up his supply right away. No hesitation. Got me an answer right away.