HVAC Repair, Installation & Maintenance Service Reviews
Jackson and Sons has been serving the heating and cooling repair needs of Smithfield, NC residents and businesses since 1974. Located in Johnston County, North Carolina, Smithfield is full of historic attractions, and cultural choices that include Paul A. Johnston Auditorium and the Ava Gardner Museum. You’ll find outlet shopping along I-95, as well as concerts, festivals, museums and recreation.
See the reviews below from your neighbors that tell the story of our quality, dedication and commitment to customer service for all your HVAC repair, installation, replacement, maintenance and indoor comfort needs.
Call us at 919-734-9611 to schedule your next appointment.
Local Reviews
for Smithfield, NC
Powered by Nearby NowOur Reviews by City
Terrific Service
Sue - Smithfield, NC
Randy is a very neat and pleasant person. Before starting work he explained what he was going to do. He kept me posted as to what he found while doing the service and then upon completion of the work, he went over everything that he had done. I found Randy to be a professional who knows and does his job well.
Always Great Service
Brenda - Smithfield, NC
I have had service with the company for years. They have always been prompt and provided courteous and knowledgeable customer service. The quality cannot be beat!
service
Charles Russell - Smithfield, NC
Ben,was great and we,are so satisified with Jackson and Son's.
Great service
Brian - Smithfield, NC
Great service
Nice manners and very courteous
Emmitt - Smithfield, NC
Ben Hamm is a very reputable person and very trustworthy. Excellent representative for your company. Thank you for sending a fine young man as him. Emmitt.
Great service
Kathy - Smithfield, NC
Very good
Great Service
Sue - Smithfield, NC
Bryce, the technician, was very professional. He explained what he was going to do before starting work and upon completion, he went over what he had done and how he had found things to be. He was open to questions and concerns and answered everything completely. I am grateful to Jackson & Sons for having great technicians like Bryce and am confident that I am always in good hands.
Very Friendly Staff member and Great Service
Sherrie - Smithfield, NC
Your company is always very nice and professional and is will to come when we call with issues in a timely manner. Thanks
Great
Jimmy - Smithfield, NC
Great
Henry - Smithfield, NC
I really enjoyed the interview that was really explained to me it was a great job well done I give the highest grade there is which is a 5 everything was very helpful to the upmost thanks very much for your services have a bless day
Quick response, efficient service
Ostergren - Smithfield, NC
Jimmy was very polite, friendly and respectful. He found the problem right away and got our unit up and running again. Thanks so much!!
Great job! Informative about options.
Fran - Smithfield, NC
Excellent service
Kathy - Smithfield, NC
We had no idea where in the building the duct work and units were. The service man found everything and took care of doing all the work that we requested. We barely knew he was here which is another plus.
Always Great Service
harleeb - Smithfield, NC
Jackson & Sons has always provided consistent excellent service. They are timely and very mindful of customers' needs. We've been customers for more than ten years--when you find someone great--stick with them!!
Ben is awesome
Brian - Smithfield, NC
Ben does a great job. He is always nice to us and really should be commended on his work.
Great Service
Carolyn - Smithfield, NC
Excellent service
Fran - Smithfield, NC
Dillon provided great customer service and took the time to show me the proper settings of a capacitor and how they work
Michelle - Smithfield, NC
Excellent technician to represent Jackson and sons
Fast Efficient Service
Wally - Smithfield, NC
Bryce was awesome
Amy - Smithfield, NC
Appreciate all you do. Every member of this company has been a service Rock star
1-18-17
Paul - Smithfield, NC
Great Service. Repair covered by warranty.
Jack - Smithfield, NC
My experience was great.
Great service
Michael - Smithfield, NC
Company called & verified if I still needed service. Then advised technician was on his way. He was very professional and explained what the problem was & detailed the cost. I was very satisfied. It is great to have a warm home again!
Great service
Brian - Smithfield, NC
Great service
Clarence - Smithfield, NC
Caleb S.
Nutone heat pump not cooling due to being low on refrigerant.
Brandon H.
HVAC unit maintenance.
Brandon H.
HVAC unit maintenance.
Brandon H.
HVAC unit maintenance.
Randy K.
Inspecting condenser on rooftop
Randy K.
Full service on 2 Rapid makeup air, 2 PTAC, 2 Mitsubishi mini, 2 Chillers, 19 Trane heat pumps, changed filters, diagnosed electrical short.
Randy K.
Performed full service on Lennox package unit.
Donald S.
Ac
Martell W.
We are performing the commercial maintenance on 4- 5 year old trane split gas furnaces with ac.
Brandon H.
HVAC unit maintenance.
Brandon H.
HVAC unit maintenance.
Brandon H.
HVAC unit maintenance.
Brandon H.
HVAC unit maintenance.
Brandon H.
HVAC unit maintenance.
Brandon H.
Hvac maintenance package system.
Matthew L.
Tech is performing annual tune up on a newer style Goodman package heat pump. Tech recommends installing a surge protector on system to ensure unit remains protected from lightning strikes and utility spikes.
Bryce C.
Serviced trane gas pack.
Randy K.
Filter change on 8 Trane package units, washed filters on 2 mini splits, 2 PTAC units, changed pleated filters on Rapid Make up air unit.
Nick J.
Tune up 2013 Lennox split system
Nick J.
Tune up 2012 Trane split system
Matthew L.
Tech is performing annual tune up on a new style Trane gas pack. Tech recommends replacing the uv bulb inside system to ensure unit remains clean from bacteria build up.
Nick J.
Tune up 1999 Trane split system
Nick J.
Tune up 2005 Trane split system
Nick J.
Tune up 2017 Trane split system
Matthew L.
Tech is performing annual tune up on two newer style Trane heat pumps. Tech recommends installing an uv light to ensure units remain clean from bacteria build up.
