Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.
Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Smithfield, NC
Our Reviews by City
Always Great Service
OPW - Smithfield, NC 27577
Great service
Danny - Smithfield, NC 27577
Tech did great job
Awesome Service
Sue - Smithfield, NC 27577
Noah was awesome! He was neatly dressed, polite, explained what he was going to do before starting and gave a summary of his work and findings when he had finished. Great service!!
Great service
ROBERT - Smithfield, NC 27577
Great to have service professionals that know their trade and skillset
Fantastic Service
SUE - Smithfield, NC 27577
Campbell did a fantastic job. He was here at the agreed upon time, very polite and kept me informed as to what he was going to/did do while working on my unit.
Bi-annual HVAC
JUDY - Smithfield, NC 27577
Love Jackson and Sons! Always a wonderful HVAC service experience. Today, Kenny did my checkup. He was kind, professional and very friendly. Kenny was helpful with questions I had and explained everything very clearly. This is such a great company with superior service! Thanks so much!
good service always.
Shirley - Smithfield, NC 27577
Caleb has been to my house twice because I had a problem. He is very helpful ,he always checks and makes sure my problems are taken care of and explains what the problem was. Very nice young man.
Great service as always!
Gray - Smithfield, NC 27577
Prompt and very professional
Wonderful service
Debbie - Smithfield, NC 27577
Randy always does a great job for us.
OPW - Smithfield, NC 27577
Great Service
SUE - Smithfield, NC 27577
Jackson’s and Sons always does an awesome job. Juan was nice, professional, explained upfront what he would be doing, and took the time to answer my questions. Thank you for your wonderful service Juan R.
Professional Service
ELAINE - Smithfield, NC 27577
Very prompt, informed technicians; helpful
Great service from Logan very professional
ROBERT - Smithfield, NC 27577
Excellent service
Debbie - Smithfield, NC 27577
Noah was awesome! Polite, informative and thorough! Extremely satisfied!
Great
CHARLES - Smithfield, NC 27577
Logan was very nice and explaine what he would be doing while at our house, A super great service guy, Thank again for such great service, I'll give him an A +
Good service
DANNY - Smithfield, NC 27577
Great Service
Sue - Smithfield, NC 27577
Noah Carter was terrific. He explained what he was going to do and then did a follow up as to what he had done. Noah even showed me pictures of my unit while explaining the work done. Thanks Noah for your wonderful service!
Excellence in professionalism
GARY - Smithfield, NC 27577
Jackson & Sons has provided us our HVAC needs for many years. I’m very particular and am not easily impressed. On this date (7/16/21), Juan accomplished our annual maintenance on our two systems. He was cordial, knowledgeable, and presented with a high degree of professionalism.
Jason
CONNIE - Smithfield, NC 27577
Excellent service!
Jason - Smithfield, NC 27577
Excellent service
LINDA - Smithfield, NC 27577
Did a good job. Very nice
Wonderful service!
DEBBIE - Smithfield, NC 27577
Check up
FRANK - Smithfield, NC 27577
Happy customer
BRIAN - Smithfield, NC 27577
It would be nice to purchase plans that were longer than a year for a discount.
Good competent service.
DAVID - Smithfield, NC 27577
Technician arrived at the expected time.
Kyle W.
CUSTOMER NOT HOME DURING SERVICE. UNABLE TO CONTACT.
Ryan S.
Location used to be artesian outlet
Erick F.
Resolution Unit serial# 415102349L tech inspect unit blower good coils good tech found rust on coil recommended replacing or keep check on unit to prevent major problems compressor amps circuit #1 5.80 circuit #2 bad compressor short to ground fan motor amps 1.89 blower motor amps 3.14. Unit not operating correctly at this is only at 50% due to bad compressor. Resolution Unit serial# 415102280L tech inspect unit blower good coils good tech found rust on coil recommended replacing or keep check on unit for major problems compressor amps #1circuit 5.60 2#circuit 6.90 fan motor amps 1.80 blower motor amps 2.89. Unit operating correctly at this time. Resolution Unit serial# 829102419L tech inspect unit blower good coils good tech found rust on coil recommended replacing or keep check on unit compressor amps 5.70 fan motor amps 1.15 blower motor amps 2.00. Unit operating correctly at this time. Resolution Unit serial# Serial # 214013912L tech inspect unit blower good coils good compressor
Luis R.
For 1st floor gas packet h found unit gas locked out at meter unit did try to engage and igniter tried to engage indication of pressures switch was engaged and safety check was good with out gas tech can not inspect heat exchanger tech does see rust in cabinet could be potential leak for heat exchanger. Compressor amp was 4.5 outdoor fan amp was 1.29 inducer draft motor amps was 0.38 all with specs. Duct work for 1st floor will need replacing presence of mold and 4 6in branch lines are completely down due to 2 cats being under house. For 2nd floor condenser is void of refrigerant r22 compressor was trying to run so tech believes compressor ran for a period of time and blew the seals in compressor due to sound during operation. Air handler in knee wall is extremely moldy will need maintenance unit is only heating with heat strips 16.44 amp and blower 1.42 amps amp draw is with specs. Coil is extremely rusty duct work is in operating condition GC paid with card
Matthew L.
Customer reported temperature dropped to 72 degrees while setpoint was 75 while downstairs testator reported aux heat on. Customer went outside and found inducer running with no heat exiting exhaust. Tech called for emergency heat and went outside and found spark ignition sparking continuously while board flashed 5 flash for flame without gas. Burners were not lit. Tech cycled power. After turning on breaker, spark igniter started instantly as well as inducer. Tech diagnosed failed ignition control board. Quoted $1046.22 including tax PSA price to order and replace ignition control board. Tech unplugged and isolated red 24 volt power wire to ignition control so spark igniter would not run continuously. Tested rest of unit without issues. Reprogrammed focus pro for upstairs and downstairs for 1 heat/1 cool heat pump until board or system can be replaced. No charge for service call. Just did maintenance. Customer reports gas and heat pump running at the same time. Tech reprogrammed fo
Tyler M.
Replaced louver fan motor. Upon first start up, breaker tripped again. Found a short going back to a light at the panel downstairs. Disconnected the wire and turned the system back on. System started working normal until switching the system to winter mode. Once switched to winter mode the breaker tripped again. Will need to come back out to diagnose possible short in safety switch circuit. The short seems to be occurring somewhere in the wire 29 circuit on the schematic.
Donald S.
Homeowner wanted to get quote on new system before proceeding has other system and partial heat
Erick F.
Unit serial# 42A01836B inspect unit unit operating correctly at this time. Unit serial# 4393E00807 inspect unit compressor amps 9.67 fan motor amps 1.36. Unit operating correctly at this time. Unit serial # 43U02254B unit inspect unit operating correctly at this time. Air handler unit not able to get model or serial number because date plate is almost gone but tech inspect unit blower motor amps are 2.43 coil haves a little damage to it end blower looks good. Unit operating correctly at this time.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Kenny C.
Performed full service per ESA
Randy K.
Clean filters, Heat at 68.
Matthew L.
Tech replaced failed ignition control and tested unit. Adjusted gas pressure for 1.5” wc first stage and 3.5” second stage. Tech reprogrammed both upstairs and downstairs thermostats for heat pump with aux heat. Gas heat is also running at the same time as heat pump after 3 minutes of heat pump only. Not tripping 135 degree temp limit. This is how it was set up 2 years ago according to history without fresh air sensor. Left upstairs thermostat off and downstairs on 75. Tech collected for repair.
Tyler M.
Replaced blower pulley and belt. Tested system and verified that blower was amping within manufacturer specified range.
Arturo A.
Preformed tune up on 2 Trane split heat pump systems.
Chris L.
CHRIS AND LOGAN REPLACED A 3 TON TRANE SPLIT HEAT PUMP
Noah C.
Performed tune up on Trane gas pack.
Noah C.
Performed tune up on Lennox package heat pump.
Matthew L.
Tech is servicing a Trane heat pump.
Noah C.
Performed tune up on one system.
Noah C.
Performed tune up on two systems.
Jacobo C.
JACOB AND JUAN INSTALLED A MINI SPLIT IN THE SHIPPING OFFICE
Romario T.
Tech replaced UV light ballast.
Matthew L.
Tech is servicing a Trane dual fuel system.
Kevin B.
KEVIN AND DAVID C REPLACED A TRANE CONDENSING UNIT AND GAS FURNACE
Jacobo C.
JACOB AND JUAN REMOVED THE OLD UNIT AND REPLACED IT WITH A NEW TRANE CONDENSING UNIT AND GAS FURNACE
