Smithfield NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.

Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Smithfield, NC

Rated 5.0 out of 5 stars based on 132 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Joshua W.
Joshua W. Checked in
Tech performed two system ESA, Tech found excessive amounts of bacterial growth and debris in downstairs unit. Tech recommended installation of plasma to help break down and prevent contaminants from getting in ductwork and home. Tech found no other issues with either system at todays visit. Systems are back on and operating properly at this time. Customer supplied filters. Customer stated they are going to call next week to get scheduled to have plasma installed.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Tech returned to replace compressor for kitchen unit. Tech was informed to check the drain to ensure it was draining properly from maintenance man tech informed maintenance man systems have been having drain issues tech will ensure kitchen unit is draining properly. Tech removed compressor pressurized system to 250 psi system held for 15 min tech pulled vacuum down to 300 microns and added 14lbs of 410a system is operating properly with a 21 degree delta t pressure are with specs
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed ESA, tech found no issues at this time, system is back on and operational at this time. Tech was unable to get pic of thermostat or get delta t. Customer has their own filters.
Smithfield, NC 27577
Joshua W.
Joshua W. Checked in
Tech performed ESA, tech found no issues with system at todays visit. Tech recommended adding hardstart to protect and extend compressor life. System is back on and operating properly at this time.
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Customer is about to sell home. He has a manufactured home, explained to customer that we only install package units in mobile homes. He is going to find someone who will install an electric furnace since it will be cheaper.
Smithfield, NC 27577
Joseph C.
Joseph C. Checked in
Tech performed ESA on 1 system found dead hard start tech replaced after approval. No further challenges at this time
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Recommended hard start
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Tech found system a/h 3 on the roof the one furthest to the left m#38APD1006DA18024 S#2322Q93799 circuit A is 64 psi standing pressure circuit B is at 12 psi tech added nitrogen to leak search did not get any hits on the condenser. Tech had to get a lift to reach the evaporator coil and was only able to remove door partially. Tech did get hits in evaporator coil but was unable to pin point exactly t3ch spoke with office will require 2 people to perform leak search due to height of system. Office informed tech they will get manufacturer to come out. Airhandler m#TE-41C S#0822-26506-4. Tech was informed ground system was also with error code tech found error 115 office is informed as well m# 38APD1006DA18024 S#2322Q93820
Smithfield, NC 27577
Jesse J.
Jesse J. Checked in
Tech preformed CMA FULL SERVICE on four 100ton Split Systems. System #2 is operating within specifications at this time. System #1 is operating but only on Circuit A. Tech found Alert code T115 present on system. System #3 is operating but only on Circuit B. Tech found Alert code T114 present. System #4 is not operating at this time. Tech found several Alert codes on system. Alert Codes are as follows: A120, A121, A152, and T111. Tech has spoken with office and a Demand Tech is scheduled to further diagnose systems and address Alert codes and come up with solution. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.
Smithfield, NC 27577
Matt C.
Matt C. Checked in
Tech performed esa Tech recommended hard start kit, customer declined
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Please email last visit report to [email protected] email. Joyner Keeney email is no longer valid. Primary contact is [email protected]. Tech recovered refrigerant charge and flowed nitrogen while brazing in new compressor, indoor coil, and biflow drier. System passed positive pressure test at 200 psi for 20 minutes and standing vacuum test at 600 microns for fifteen minutes. Recharged with 8 lbs 3 oz of new R410a. Tested in each mode. Collected for repairs.
Smithfield, NC 27577
Review
Excellent Service!
Cydney - Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Tech recovered remaining refrigerant and flowed nitrogen while brazing in new service valves and big low filter drier. Tech protected new valves with heat block putty and wet rags. System passed positive pressure test at 200 psi of nitrogen and standing vacuum test at 240 microns. Tech recharged system with 7 lbs 7 oz of new R410a. Factory charge is 6 lbs 5 oz plus 18 oz for forty foot line set. Tested system in each mode without issues. Zone dampers are responding correctly. Customer also mentioned she saw “lockout”. Tech found no lockout challenges after repairs. There is a Trane 624 upstairs and downstairs. Install setup menu saved its settings during power cycle. Did not revert to defaults.
Smithfield, NC 27577
Joshua  C.
Joshua C. Checked in
Performed routine maintenance per energy savings agreement. Technician found the system to be cooling properly at the time of maintenance. Delta t of 18 was observed during today’s visit. Recommendations - contactor - tech recommended replacing the contactor as the one in the system is burnt and pitted, indicators that the part may fail, causing the system to not cool. Install digital thermostat- tech would recommend installing a digital thermostat for improved accuracy and efficiency of the system. EZ trap and Safety Switch - tech would recommend installing and EZ trap and float switch to lower the risk of condensate over flowing into the crawlspace. Crawlspace - there is standing water throughout the crawlspace. Customer notified. Customer approved replacement of contactor
Smithfield, NC 27577
Kenny C.
Kenny C. Checked in
Dropped filter off.
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Will 1 16x20 filter dropped off good for anytime place filter inside of ford pickup doors unlocked. Tech recommended Hardstart.
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Evaporator coil is severely used and corroded tech found no leaks. Tech recommended Hardstart kit.
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Please change primary contact number to 919-631-8564. Mr Wolfe cell number. Tech performed PSA maintenance. Customer extended yearly Premium plan. During maintenance, tech found compressor megohm tested in the red indicating low motor winding resistance to ground frame. Compressor is running. Tech recommends replacing compressor under warranty price. See picture of megohm reading. Tech also found indoor coil leaking near corroded u bends closest to drain pan on the bottom (panel facing) side of coil. Electronic leak detector indicated on medium and high sensitivity. Repeated test to confirm leak area. See video. System is not noticeably low on charge, but tech recommends replacing leaking indoor coil under manufacturer warranty. Office priced both warranty indoor coil and warranty compressor together with 15% ESA discount at $2429.85 total after tax. Customer approved ordering. Please order both warranty parts and schedule to return to repair. Warranty expires in one month. Syste
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
System is still under warranty until 5/2024. Service tech is going to quote warranty pricing on repairs.
Smithfield, NC 27577
Joshua  C.
Joshua C. Checked in
Performed routine maintenance per energy savings agreement. Technician did not find any challenges while servicing equipment today. The system is cooling properly and holding a delta t of 19-20 degrees. One concern is the evaporator coil. It is pretty rusted as was noted on previous visits. Technician did not find any leaks today and the delta t would indicate there are currently no leaks either. Customer notified and we will monitor going forward.
Smithfield, NC 27577
Spencer C.
Spencer C. Checked in
Tech replaced module and found blower running properly in AC and heat
Smithfield, NC 27577
Joshua  C.
Joshua C. Checked in
Performed routine maintenance per energy savings agreement. Technician found the system to be operating normally upon arrival. The system is cooling properly and holding a delta t of 19-20 degrees. Recommendations - 1st the tech would recommend replacing the dual run capacitor under warranty. Current part is testing weak. 2nd, the Uv bulb in the air handler is burnt out. Tech would recommend replacing to restore optimal indoor air quality. Dual run capacitor was replaced. Tech does not have UV bulb on truck. Estimate built for Uv bulb for customer review.
Smithfield, NC 27577
Spencer C.
Spencer C. Checked in
Tech found and tightened a loose belt. Belt was in good condition. Fan is now starting without slipping.
Smithfield, NC 27577
Derek J.
Derek J. Checked in
Found cabinet insulation above blower wheel out of place and risk of being sucked into blower wheel which may cause damage/failure of blower motor. Recommend miscellaneous repair to remove & replace insulation. Insulation removed until repair may be made. Tech returned to install insulation in AH #3 and fuses in HP #14
Smithfield, NC 27577
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found evap coil rusted and corroded techs leak detector is down at the moment and could not leak check at this time customer is aware, customer invested in esa and used today as there first visit.
Smithfield, NC 27577
Review
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
London - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Jesse always does a great job servicing our units.
OPW - Smithfield, NC 27577
Response from Jackson & Sons:

Thanks for sharing your review with us and the community.

Review
Excellent service
Robert - Smithfield, NC 27577
Review
Michael did a great job finding our issue.
OPW - Smithfield, NC 27577
Review
Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
SIMMONS - Smithfield, NC 27577
Response from Jackson & Sons:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Review
Great service
Ann - Smithfield, NC 27577
Review
Michael always does a great job for us at OPW.
OPW - Smithfield, NC 27577
Review
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
BOOTH - Smithfield, NC 27577
Review
Very efficient and polite
CRAYTON - Smithfield, NC 27577
Review
Excellent Service
POOLE - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Excellent service
CHINNIS - Smithfield, NC 27577
Review
good service
WOLFE - Smithfield, NC 27577
Review
Always good service and care
Tami - Smithfield, NC 27577
Review
Very thorough
KS - Smithfield, NC 27577
Review
Always dependable
OPW - Smithfield, NC 27577
Response from Jackson & Sons:

Thank you so much for the amazing review!

Review
Great service!
3HC - Smithfield, NC 27577
Review
Five Stars!
RAIDL - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Matt did a great job! Very nice young man.
English - Smithfield, NC 27577

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

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