Smithfield NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.

Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Smithfield, NC

Rated 5.0 out of 5 stars based on 143 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Jesse J.
Jesse J. Checked in
Replace 10 Ton Package Heat Pump With New Carrier 10 Ton Package Heat Pump
Smithfield, NC 27577
Aidan T.
Aidan T. Checked in
- Tech replaced EZ trap and relocated to allow filter door access. Tested drain with one gallon of water and algae tabs. Drain system is operating normally at this time.
Smithfield, NC 27577
Noah C.
Noah C. Checked in
Upon arrival tech found thermostat blank, found pressure switch wire shorted against refrigerant line. Factory transformer was not wired with fuse therefore transformer failed. Tech replaced transformer and wired in 5 amp blade fuse. Repaired short and tested, system is back up and heating.
Smithfield, NC 27577
Percy M.
Percy M. Checked in
TECH PERFORMED CMA FULL SERVICE ON 1 PTAC SYSTEM. TECH LEAK TESTED CONDENSER AND EVAPORATOR COILS, THERE WAS NO LEAK FOUND. TECH CHECKED TEMPERATURE COMING OUT OF SYSTEM TO ENSURE PROPER COOLING. SYSTEM IS COOLING AND PERFORMING PROPERLY AT THIS TIME.
Smithfield, NC 27577
Percy M.
Percy M. Checked in
TECH PERFORMED CMA FULL SERVICE ON 1 PTAC SYSTEM. TECH LEAK SEARCHED EVAPORATOR AND CONDENSER COILS, THERE WERE NO LEAKS DETECTED. TECH WASHED FILTERS AND CHECK TEMPERATURE TO ASSURE PROPER COOLING. SYSTEM IS PERFORMING PROPERLY.
Smithfield, NC 27577
Spencer C.
Spencer C. Checked in
Tech found system immediately shutting off on low suction. Tech found filter drier outlet condensation. Tech checked temperature split on both sides of the filter drier and found a 50 degree difference indicating a severely clogged filter drier. With this severe filter drier clog, tech performed an acid test to see if moisture was clogging the filter drier. Tech found no acid but explained that there is a chance the fixed orifices at the evaporator coil are clogged, but filter drier would need to be replaced before further diagnosis. Tech sent estimate for repair.
Smithfield, NC 27577
Percy M.
Percy M. Checked in
TECH PERFORMED CMA FULL SERVICE ON 1 PTAC SYSTEM. TECH CHECKED THERMOSTAT FOR PROPER FUNCTIONING, THERMOSTAT IS FUNCTIONING PROPERLY. TECH LEAK TESTED EVAPORATOR AND CONDENSER COILS, THERE WERE NO LEAKS FOUND. TECH TOOK OUT FILTERS, WASHED FILTERS AND PUT THEM BACK IN PROPER PLACE. SYSTEM IS PERFORMING PROPERLY AT THIS TIME.
Smithfield, NC 27577
Joseph C.
Joseph C. Checked in
Tech found inducer wheel rusted off, tech replaced motor after approval system is now back heating properly at this time.
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Tech performed PSA tune up on system. Tech found no challenges at this time.
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Tech recommended hardstart customer would like to wait.
Smithfield, NC 27577
Joshua C.
Joshua C. Checked in
Performed CMA Filter Change Concern - customer notified the tech that the salon is always too cold when the air is on. After inspection it was determined that the supply register for the salon does not have a damper, whereas other supply vents in different rooms do. Customer requested pricing on having a damper installed in salon in order to adjust airflow. Estimate was built and attached to this job.
Smithfield, NC 27577
Kyle W.
Kyle W. Checked in
(400 Back wing unit) Found 3 pole contactor shorted. Replaced contactor and added AC renew after approval from Mike. System back up and cooling. (Kitchen unit) System has been down for quite some time. Another company has looked at system but maintenance was unaware of what the issue is. System is not receiving line voltage. Found empty breaker breakout in main panel, and breaker in closest disconnect panel to unit is not wired. Maintenance is going to have electrician take a look.
Smithfield, NC 27577
Jesse J.
Jesse J. Checked in
Install Trane 3 Ton Package Heat Pump With Plasma Air With WiFi Programmable Thermostat
Smithfield, NC 27577
Josh W.
Josh W. Checked in
Tech Performed esa on one system. Evaporator coil is leaking and field supervisor has already been out. Tech reinforced customer of issues and spoke with her regarding replacement customer stated she has other projects going on run and will have to wait. System is on and operating at this time.
Smithfield, NC 27577
Josh W.
Josh W. Checked in
Tech performed esa on one system, tech performed leak search of coil per previous invoice but was unable to detect any leaks at this time, tech calibrated and checked leak detector to ensure that tool is operating properly and everything was working properly, tech leak searched for a second time and still did not detect any leaks, informed customer of condition and that it may have issues with leaks in near future. Tech did not find any operational issues at this time.
Smithfield, NC 27577
Josh W.
Josh W. Checked in
Tech performed esa on one system, Tech found that air handler has excessive amounts of bacteria growing inside unit. Tech recommended adding plasma to prevent issue from occurring and contaminating ducts and home. Tech also recommends installation of eztrap and float switch. tech found no other issues and system is back on and operating properly at this time.
Smithfield, NC 27577
Caleb S.
Caleb S. Checked in
Customer invested in a 3 ton Trane PHP Consultation Code: ENG9V6ATY
Smithfield, NC 27577
Aidan T.
Aidan T. Checked in
- Customer informed tech that the system stopped working shortly before this visit, with no response from the system when thermostat calls for cooling. Customer advised that renovations have been an ongoing process in one of the rooms where a return vent is located. - Tech found both media filters dirty upon arrival and observed blower motor not operating with compressor and condenser fan running. - Confirmed 240V power and 24V input to the true variable speed motor with no response. Motor and module have failed and must be replaced for system to operate. - Advised customer and provided non-warranty pricing for the repair and recommended a system replacement on account of the system’s age. Dispatched field supervisor to provide replacement quote and options. Left power off at disconnect box to prevent further challenges.
Smithfield, NC 27577
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found compressor start capacitor to be testing at 36.63 when rated at 45mfd tech recommended replacing customer approved. Customer also extended psa 1 sys 2 times a year.
Smithfield, NC 27577
Joshua C.
Joshua C. Checked in
tech returned to instal EZ trap and Priamry Safety Switch.
Smithfield, NC 27577
Kyle W.
Kyle W. Checked in
System #15 found drain line clogged, and primary float switch stuck causing auxiliary pan to fill. Cleared drain line, reset switch and tested, and removed excess water. System up and cooling. CMA was performed 1 week ago. Service warranty.
Smithfield, NC 27577
Percy M.
Percy M. Checked in
PERFORMED CMA INSPECTION, TECH FLUSHED ALL DRAIN LINES AND REPLACED ALL UV LIGHTS. TECH FOUND SPLIT SYSTEM 5 AND 6 COMPRESSOR SHORTED TO GROUND. TECH RECOMMENDS REPLACEMENT OF SYSTEM, OUR OFFICE HAS CONTACTED MR CHARLES WITH OPTIONS FOR REPLACEMENT. TECH COMPLETED FILTER CHANGE. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME.
Smithfield, NC 27577
Landen  H.
Landen H. Checked in
Tech cleaned and serviced unit. Tech found no challenges at this time. Tech preformed detailed leak search and did not find any leaks at this time. Tech had no recommendations at this time unit is up and heating and cooling properly at this time.
Smithfield, NC 27577
Percy M.
Percy M. Checked in
PERFORMED CMA INSPECTION ON 1 GAS PACKAGE SYSTEM, 9 MINI SPLIT SYSTEMS, 6 PACKAGE A/C SYSTEMS, 2 PACKAGE HP SYSTEMS,4 CLEAN AIRS, 1 MAKE UP AIR, 21 SPLIT SYSTEMS, 9 GAS UNIT HEATERS AND 18 TUBE HEATERS. SPLIT SYSTEM #1.1 COMPRESSOR CAPACITOR RATED FOR 70mf TESTED WEAK AT 66.9. CAPACITOR , RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF CAPACITOR. SPLIT SYSTEM #5 HAS A FAILED COMPRESSOR, RECOMMEND REPLACEMENT OF COMPRESSOR OR REPLACEMENT OF SYSTEM. SPLIT SYSTEM #6 HAS A FAILED COMPRESSOR, RECOMMEND REPLACEMENT OF COMPRESSOR OR REPLACEMENT OF SYSTEM. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF COMPRESSOR FOR SPLIT SYSTEM #6, SOMEONE FROM OUR OFFICE WILL BE CONTACTING YOU WITH SOME OPTIONS FOR REPLACEMENT OF SPLIT SYSTEMS 5 AND 6.
Smithfield, NC 27577
Jesse J.
Jesse J. Checked in
Remove Existing Carrier 7.5 Ton Electronic Cooling Package Unit And Install New Trace 7.5 Ton AC Package Unit With WiFi Programmable Thermostat
Smithfield, NC 27577
Review
Bryce was very helpful & professional.
ROOKS - Smithfield, NC 27577
Review
Kenny was spectacular, as always Jackson and sons delivers great service. Cannot speak highly enough about the people here.
Patrick - Smithfield, NC 27577
Review
Landa n and landing grt get job
Thurman - Smithfield, NC 27577
Review
Extremely professional and kind
Hali - Smithfield, NC 27577
Review
Told me all I needed to know.
DORMAN - Smithfield, NC 27577
Review
Prompt and Efficient Service
STATE - Smithfield, NC 27577
Review
Excellent service
STATE - Smithfield, NC 27577
Review
Excellent and professional service
CRAYTON - Smithfield, NC 27577
Review
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
Patrick - Smithfield, NC 27577
Review
Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
BOOTH - Smithfield, NC 27577
Review
Excellent service
CHINNIS - Smithfield, NC 27577
Review
Excellent Service!
Cydney - Smithfield, NC 27577
Review
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
London - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Jesse always does a great job servicing our units.
OPW - Smithfield, NC 27577
Response from Jackson & Sons:

Thanks for sharing your review with us and the community.

Review
Excellent service
Robert - Smithfield, NC 27577
Review
Michael did a great job finding our issue.
OPW - Smithfield, NC 27577
Review
Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
SIMMONS - Smithfield, NC 27577
Response from Jackson & Sons:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Review
Great service
Ann - Smithfield, NC 27577
Review
Michael always does a great job for us at OPW.
OPW - Smithfield, NC 27577
Review
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
BOOTH - Smithfield, NC 27577
Review
Very efficient and polite
CRAYTON - Smithfield, NC 27577
Review
Excellent Service
POOLE - Smithfield, NC 27577

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
Energy Efficient Experts
Same Day Repairs
5 Star Service
Dependable Warranties
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