Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.
Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Smithfield, NC
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Job Locations and Reviews
Install Trane 3 Ton Package Heat Pump With Plasma Air With WiFi Programmable Thermostat
Sold
Replace 5 Ton Package Heat With New Trane 5 Ton Package Heat Pump With WiFi Programmable Thermostat
60 amps breaker tech found 30 amp breaker off and 60 amp breaker tripped tech reset 60 amp with resistance from the 60 amp breaker. Tech turned 30 amp breaker on. Once system ran tech found 60 amp breaker getting hot. Tech got approval from customer to replace breaker. Once replaced system started up no issues breaker is not getting hot. Customer wants quote on new system due to age of Lennox.
Tech found resettable temp sensor tripped tech reset and tested system found no other challenges at this time. Tech cycled system from thermostat system started up
Tech arrived and found thermostat letting heat run continuously, tech found system low on charge and customer stated he would like a quote for new unit tomorrow. Tech has system set to emergency heat so system will cut on and off.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, tech recommended replacement of uv bulb in system, customer approved at today’s visit, the system is back up and running and holding a delta t of 20 degrees
Tech found HP #2 compressor shorted to ground, tech unplugged and taped plug up so heat strips can still run. Turned over field supervisor due to age of system and cost of repair.
Tech washed and serviced unit and found air scrubber bulb blown. Tech found no other challanhes at this time. Customer uses their own filters.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, tech recommended replacement of uv bulb at today’s visit, customer approved at today’s visit, system is back up and running and holding a delta t of 20 degrees
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed esa, the system is back up and running and holding a delta to of 20 degrees
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed PSA agreement, the system is back up and running and holding a delta t of 20 degrees
Tech serviced and washed unit per service service agreement, tech found no challenges at today’s visit, tech recommended installation of media filters in home, customer wants to wait, the system is back up and running and holding a delta t of 20+ degrees
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Tech replaced filter drier, pressure tested, pulled a vacuum and recharged system. Tech found system operating with normal pressures for a low ambient temperature. Tech did notice compressor was noisy but operational. When finished, the contact mentioned the HUB thermostat seems to be reading higher than the actual temperature. Tech measured 75 actual temp at the sensor while thermostat is reading 78.
Tech serviced and cleaned unit. Tech recommends ez trap. Tech faced no issues this visit. Unit is heating and cooling efficiently. Tech informed customer about PSA Renewal. Customer would like to hold off.
Tech serviced and cleaned unit. Tech found compressor capacitor reached its threshold rating at 48.2/45. Tech recommends turbo capacitor. Customer would like to hold off. Tech faced no other issues at this time. Unit is heating and cooling efficiently.
Tech serviced and cleaned unit. Tech faced no challenges this visit (Unit is only a year old). Unit is heating and cooling efficiently at this time.
Tech serviced and cleaned unit. tech found uv light burnt out. Customer would like to wait. Tech found blower to have excessive bacteria growth. Tech pulled and cleaned blower. Tech also found evaporator coil to be severely rusted. Tech could not perform leak test. Unit is heating and cooling efficiently. Customer renewed PSA plan.
Water standing on pad is due to normal heat operation/defrost operation. No challenges found with system.
Tech washed and serviced unit and found blower to have some bacterial build up tech recommended plasma air customer would like to wait for now. Tech cleaned and testing gas sys to insure heat was working properly. Customer extended psa 1 sys 2 times a year. Unit is up heating and cooling properly at this time 1 sys 2 times a year
Emailed proposal to replace system. Customer has to speak with her son before making a decision.
Tech washed and serviced unit and found no challenges at this time. Tech followed up with customer on adding surge protection from previous visit customer is no interested at this time. Customer got approved from the office to call in and renew at a later time.
Need to return with white water proof tape, 3 slim line blanks, and new data tag to laminate and put on panel next to old data tag.
Tech washed and serviced unit and found evap coil to be rusted and corroded and found leak present. Tech called out field supervisor
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