Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.
Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Smithfield, NC
Our Reviews by City
Wonderful Service
BOOTH - Smithfield, NC 27577
I have been using Jackson & Sons for many years now.They always do an excellent job. Matt Clarke, the technician, was very polite and explained everything he was going to do before starting work. Upon completion, he went over everything he had done and addressed the condition of my unit. I am very pleased with his work. A special shoutout to Matt and Jackson & Sons for such wonderful service!
Great service
CHINNIS - Smithfield, NC 27577
Working with Customers
OPW - Smithfield, NC 27577
Thanks for re-scheduling due to me being on vacation.
Always Great Service
OPW - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Michael always does a great job here at OPW.
Always Great Service
OPW - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Excellent Service
WOLFE - Smithfield, NC 27577
We have used Jackson & Sons for our Heat & Air Maintenance for several years and have received excellent friendly efficient service. We always request Matthew L. because he does such a great job!
Nothing but great experiences!
PARLIMAN - Smithfield, NC 27577
Noah was very knowledgeable and friendly! Called on a holiday weekend and told them I didn’t need emergency service. You gotta know they had scheduled calls and ones from the weekend but come Monday morning there he was!
Michael is Great !!!!!!!!!
OPW - Smithfield, NC 27577
March 7 @ OPW
OPW - Smithfield, NC 27577
Michael always does a great job @ OPW.
Always Great Service
OPW - Smithfield, NC 27577
Jesse did a GREAT JOB
Excellent service!
OLIVA - Smithfield, NC 27577
Zack work great and efficiently. He was very friendly even with my 2 yr old son 🙂
Always Great Service
OPW - Smithfield, NC 27577
Great service!!!
WHEELER - Smithfield, NC 27577
Kyle was very nice, knowledgeable and professional. Great job
Good service
O'BRIEN - Smithfield, NC 27577
Very engaging tech knowledgeable of system good communication skills very helpful with my questions
Always Great Service
OPW - Smithfield, NC 27577
Great service
Danny - Smithfield, NC 27577
Tech did great job
Awesome Service
Sue - Smithfield, NC 27577
Noah was awesome! He was neatly dressed, polite, explained what he was going to do before starting and gave a summary of his work and findings when he had finished. Great service!!
Great service
ROBERT - Smithfield, NC 27577
Great to have service professionals that know their trade and skillset
Fantastic Service
SUE - Smithfield, NC 27577
Campbell did a fantastic job. He was here at the agreed upon time, very polite and kept me informed as to what he was going to/did do while working on my unit.
Bi-annual HVAC
JUDY - Smithfield, NC 27577
Love Jackson and Sons! Always a wonderful HVAC service experience. Today, Kenny did my checkup. He was kind, professional and very friendly. Kenny was helpful with questions I had and explained everything very clearly. This is such a great company with superior service! Thanks so much!
good service always.
Shirley - Smithfield, NC 27577
Caleb has been to my house twice because I had a problem. He is very helpful ,he always checks and makes sure my problems are taken care of and explains what the problem was. Very nice young man.
Great service as always!
Gray - Smithfield, NC 27577
Prompt and very professional
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Matt C.
Tech washed and serviced unit Tech replaced uv bulb after customer approval
Matt C.
Tech washed and serviced unit
Matt C.
Tech washed and serviced unit
Kenny C.
Performed CMA inspection
Kenny C.
Performed CMA
Kenny C.
Performed CMA inspection
Noah C.
Tech replaced all air filters, marked date on all new filters and disposed of old filters.
Matthew L.
Tech inspected air handler after report of buzzing noise and system not blowing any air. Tech found blower not overamping, 10uf blower capacitor is within specs, indoor coil is not clogged, heat strip sequencer is turning heat strips on and off correctly. Turned blower on and off multiple times without challenges. Blower delay board turned off blower after 30 second delay each time. Blower is not overamping and ductwork is intact. Tech gave system a cooling call and compressor hesitated about 3 seconds before starting. It ran in cooling mode after starting, but did not start immediately after energizing. Checked dual run capacitor and found it reading in specs. Started and stopped compressor several times. It struggled to start one more time out of four. Started normally 3 times out of 4. Tech added 2 lbs of R22 last visit. Tech was not able to charge system according to chart last time due to liquid line service valve missing. Liquid line is straight brazed to outdoor unit with no
Randy K.
Full service on a Trane Heat pump, changed filters, washed evaporater coil. Belt is good.
Kenny C.
Tech collected paperwork for installation of plasma air purifier.
Kenny C.
Performed ESA, tech installed plasma air purifier after homeowners approval.
Matthew L.
Ben Hemieree 336-425-8871. Tech found air handler 5 in attic thermostat by front office blank due to auxiliary drain pan tripped and auxiliary pan full of water. Tech cleared primary drain with shop vac and flushed with water. Pumped water out of auxiliary pan to get system cooling and draining. Recently did CMA full service. Covered under service warranty. Tech recommended adding an EZ trap and primary float switch to prevent further challenges in the future. Ben Hemieree approved over the phone. Tech installed and tested ez trap and float switch. When tech was carrying shop vac down from ladder, shop vac bucket fell and splashed water in hallway. Tech helped mop it up. Tech apologized and got pictures.
Kenny C.
Performed ESA.
Kenny C.
Performed ESA.
Michael H.
Tech was showed unit in question for burning smell. Tech inspected for any signs of anything burnt. Restored power and tested operation. Blower motor worked correctly and was not over amping. System working correctly at this time, tech did not smell any burnt smell. Customer will call if smell returns.
Michael H.
Tech came out to repair refrigerant leak that was located in break room unit on previous visit. Leak was repaired, filter drier replaced, system was pressure tested and evacuated. System was then recharged with 22 lbs. of R-410. System is back up and running. Warranty. Tech looked at gaspack that blower motor was recently replaced in. Could not get motor to run suspect module to motor was also damaged when motor shorted. Office will need to investigate next step. System is still down.
David S.
Replaced filters on 1 rooftop package unit.
Michael H.
Returned to finish replacement of condenser fan motor in gaspack # 7 for office area. Steve put alarm system in test so power could be cut off. Connected motor wiring to contactor and tested operation. Also verified power was turned on to new Carrier equipment.
Romario T.
Found aux drain pan full of water and insulation. Evaporator and condenser coil is frozen and would need to de-ice to perform further diagnostic. Found evaporator coil return side clogged with insulation. Costumer stated that insulation was blown last year on the attics and that numerous supply lines were damaged. After receiving approval for the repairs, Tech cleaned, pumped water out of the drain pan. Cleaned the evaporator coil, no easy access was found to the return side. Tested system in cooling and added 1lbs of R22. Pressures within specs as of now, draining and cooling properly as of now.
Ryan S.
Tech found both caps were left off ez trap and brush was stuffed inside Causing primary flow switch to trip. Tech remove water from primary float switch and clear drain line as well as put caps back on P-trap. Tested unit operation and system is working properly at this time. Service warranty
Ryan S.
Tech found both caps were left off ez trap and brush was stuffed inside Causing primary flow switch to trip. Tech remove water from primary float switch and clear drain line as well as put caps back on P-trap. Tested unit operation and system is working properly at this time. Service warranty
Matthew L.
Tech found outdoor unit not running due to a wire broken off of the stake on connector for the low voltage common wire on the contactor coil. Tech suspects vibration over time broke the connector. Tech replaced stake on wire connector and outdoor unit is back operating. Tech noticed that service valve for the liquid line is missing. It has been removed. There is no way to check head pressure in cooling mode. Gas line and true suction service valves are still in place. Tech checked suction pressure and superheat. After ten minutes, low side pressure is 44 with 57 degrees of superheat. We have added R22 in the past. Tech diagnosed system low on R22. Tech recommends system replacement. Customer opted to add R22 to get system back cooling. Tech added 1 lb 14 oz of R22 to get system back cooling. Suction pressure is above freezing. Superheat is 10. Delta t is about 20.
Matthew L.
Tech found Trane Symbio unit 1 void of refrigerant due to equalizer line on outdoor TXV rubbed against distributor. Tech let Jerry know. He is ordering filter drier that will fit. System will need leak brazed, distributors separated and secured, drier replaced, and will need to confirm how much R410a will be needed. Data tag does not say. Reference pictures. It is probably 19 lbs plus lineset charge. Staff reported system 3 not cooling. Reported suction line was not getting cold earlier. Tech suspects they saw outdoor fan running, but compressor on thermal overload. Tech found compressor overamping and sub cooling and head pressure high. Tech disassembled and thoroughly cleaned condenser coil. After cleaning, compressor is no longer overamping. System is back cooling properly. Uploaded pics to ServiceTitan. Installed customer supplied little fuses inside gas pack serial number 172414117L. Blower will still not run. Tech checked wiring, but did not determine issue. Need to return to f
Michael H.
Tech returned to replace faulty condenser fan motor on office unit # 7 on roof. Tech replaced fan motor but did not wire in due to not being able to cycle power to unit. Will need to wire motor in on next visit, Steve was on vacation and unable to put fire alarm system in test mode. Will need to reconnect thermostat wire also.
