Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.
Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Smithfield, NC
Our Reviews by City
Always Great Service
OPW - Smithfield, NC 27577
Michael always does a great job for us at OPW.
Great Service
BOOTH - Smithfield, NC 27577
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
Excellent service
CRAYTON - Smithfield, NC 27577
Very efficient and polite
Excellent Service
POOLE - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Excellent service
CHINNIS - Smithfield, NC 27577
good service
WOLFE - Smithfield, NC 27577
Always good service and care
Tami - Smithfield, NC 27577
Great service
KS - Smithfield, NC 27577
Very thorough
Always dependable
OPW - Smithfield, NC 27577
Response from Jackson & Sons:
Thank you so much for the amazing review!
Great service!
3HC - Smithfield, NC 27577
Five Stars!
RAIDL - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Great Job
English - Smithfield, NC 27577
Matt did a great job! Very nice young man.
VERY PROFESSIONAL TECH
SECU SMITHFIELD - Smithfield, NC 27577
Great service!
3HC - Smithfield, NC 27577
Excellent service.
SIMMONS - Smithfield, NC 27577
Great service!
3HC - Smithfield, NC 27577
Always Dependable
OPW - Smithfield, NC 27577
Excellent service
WHEELER - Smithfield, NC 27577
Landen was great!! Very professional and thorough.
Wonderful Service
BOOTH - Smithfield, NC 27577
I have been using Jackson & Sons for many years now.They always do an excellent job. Matt Clarke, the technician, was very polite and explained everything he was going to do before starting work. Upon completion, he went over everything he had done and addressed the condition of my unit. I am very pleased with his work. A special shoutout to Matt and Jackson & Sons for such wonderful service!
Great service
CHINNIS - Smithfield, NC 27577
Working with Customers
OPW - Smithfield, NC 27577
Thanks for re-scheduling due to me being on vacation.
Always Great Service
OPW - Smithfield, NC 27577
Donald S.
Replaced inducer fan motor
Donald S.
System 2 serial 1 2 3 9 3 k e c 6V indoor coil was frozen . System was set to 70 cool while it was 40 degrees outside. Pressures were acceptable in heat and cooling does not have data for 40 degree outdoor temperatures. Recommend systems being cleaned , indoor coil does have dirt on it likely from all the drywall sanding recently done. Heat works correctly and ac could not be checked while so cold outside 40 degrees Added programming to thermostats to allow auto function
Michael H.
Tech returned to make refrigerant repair in new gas pack and correct wiring of duct detectors on 4 new rooftop units. Tech repaired refrigerant leak on gaspack (234012854L). Pressure tested, evacuated and recharged with 9 lbs. of R-410A. Also corrected wiring to the duct detector for this unit. Tech corrected wiring for duct detectors on units ( 234211120L ), ( 234012873L ) and ( 234012818L ). Warr Steve asked to verify maintenance being performed on gas air rotation unit before they cycle it on.
Matthew L.
Tech replaced faulty blower relay board inside crawlspace air handler. Blower and heat strips are turning on and turning off correctly. Tech collected for repair. Tech recommends getting quote to replace R22 split system due to age and expected lifespan. Customer not interested at this time.
Romario T.
Found a burnt wire at the control board terminal, indoor blower is staying stuck on due to melted internals at the board. Checked the heat strip sequencer and found it stuck on even with the wires disconnected. Costumer approved ordering the indoor blower control board and also to replace the heat strip sequencer. Tech was only able to replace the heat strip sequencer for now and board will have to be ordered, quoted $475.92 plus tax for the indoor blower control board. Costumer also invested in yearly PSA. Tech left system off for now, due to the blower wire getting warm and prevent more burnt smell. Costumer is aware of it.
Donald S.
Tech recommend new duct, homeowner will get a quote on monday.office advised tech that a discount can be applied in lieu of refund on plasma air.
Dalton B.
25SCA524A003/FJ4DNXB24L00
Luis R.
Tech found heat exchanger is cracked tech informed customer on repairs over replacing tech recommend replacing customer wants quote on new system s#1586 lp gas tech turned it over to office
Michael H.
Tech returned to recheck refrigerant charge in new gaspack # 3 for the office area. Tech did find a refrigerant leak at a factory connection on the filter drier. Refrigerant charge will need to be removed, leak repaired, system pressure tested and evacuated and then recharged. Need to reschedule due to weather, this unit in on the roof. Tech also meet with ADT due to duct detectors not being connected in new systems. ADT made wiring changes to their relays but wiring to unit needs some work. Will need to reschedule due to weather. Systems are operational.
Kyle W.
FOUND SYSTEM LOW ON CHARGE. LOCATED LEAKS IN RUSTED/CORRODED EVAPORATOR COIL. LEAK IN KING VALVE AS WELL. COMPRESSOR VALVES ARE VERY NOISY/TERMINALS ARE RUSTED OUT. CALEB IS ON SITE. NEW SYSTEM IS SOLD.
Randy K.
Performed an inspection on TRANE heat pump, changed filters, cleared trap, belt is good, 10uf capacitor tested good, pan is dry, motor amps are normal.
Randy K.
Performed a filter change on TRANE package units on the roof, and ceiling filters inside offices. Checked belts, and put tabs in pans.
Michael H.
Tech monitored operation of new unit and found it low on charge. Tech visually inspected unit for oily spots and found none. Tech added 5 lbs 8 oz of R-410 to get system working. Will return to verify charge and leak search if needed. Informed Steve that alarm company will need to rewire alarm relays at all 4 new units to close on alarm instead of opening, once this is done wiring can be connected to the Symbio controls. Carrier made repairs to condenser on roof. He informed OPW that filters were very dirty and needed to removed to complete charging of system. Tech checked filters and found they had been replaced 10/03/23, each (4) unit requires 36 20x25x2.
Matthew L.
Tech performed full service on Lennox split system. Replaced 20*20 filter. Tech thoroughly flushed copper drain. Tech found evaporator leaking R22 refrigerant in lower left corner where U bends are close to drain pan. Picked up on high sensitivity. Not medium or low. Data tag for outdoor unit is destroyed by the sun. Tech labeled unit with sharpie. No water access on roof. Tech used power sprayer to clean outdoor unit. Tech checked R22 refrigerant charge. Subcooling is slightly low. System is likely less than 1 lb low on R22 refrigerant. Tech does not recommend replacing R22 evaporator coil due to age and cost. System was manufactured in 2005 (18 years old). Tech recommends charging system up before next summer when it’s warm out and planning for system replacement.
Percy M.
PERFORMED CMA INSPECTION ON 6 EXHAUST FANS, 2 AC CONDENSERS, 1 FRYER HOOD, 1 PIG COOKER AND 3 GAS PACK UNITS. ALL SYSTEM ARE PERFORMING PROPERLY.
Spencer C.
Upon inspection tech found fan capacitor reading 4.134/ 5mfd. Tech recommends replacement to keep system operational. Tech replaced out of tolerance capacitor and ensured system is operating properly
Anthony B.
Units #1,#2, #3, & #5
Landen H.
Tech washed and serviced unit and found no challenges at this time. Customer was not home tech could not change filters or check delta t.
Landen H.
Tech washed and serviced unit and found no challenges at this time tech recommended plasma customer is interested but would like to do some research.
Donald S.
Air handler 3 did not have refrigerant flowing into the coil. Airflow was good. Hp 3 discharge sensor in broken on defrost board not field repairable will need new defrost board Model # TPA060H4N43Y Serial # 5818K05294 Hp4 has a bad outdoor Txv. Goes out on high head pressure goes to 600psi took picture at 550 psi. In heat mode cooling mode it will only go to 300. TPA060H4N43Y Serial # 5818K05298 Office will need to quote commercial system outside Txv
Jospeh A.
Tech performed CMA full service on 8 mini-split systems, and 4 split systems. All systems are operating properly at this time. Tech has attached system performance reports to this invoice.
Anthony B.
Relocate Return & Supply Duct for new offices. Relocate & Re-wire Zone Dampers & Thermostats.
Donald S.
8 year old mini split has clear drains , tech did clean condensate pump 24 degrees of superheat leak detector did not go off on either coil and problem could be a connection point. Recommend adding refrigerant until system is replaced At this point Halrie authorized just adding refrigerant at this time due to manager being on vacation Advised Harlie we may have to revisit issue but system is back to cooling properly
Kenny C.
Performed ESA, homeowners son let tech inside. Had to leave before maintenance was completed. Went ahead and changed out filter before son left.
Kenny C.
Performed ESA, homeowner extended PSA. Recommended surge protection.
