Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.
Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.
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Job Locations and Reviews
Replace 10 Ton Package Heat Pump With New Carrier 10 Ton Package Heat Pump
- Tech replaced EZ trap and relocated to allow filter door access. Tested drain with one gallon of water and algae tabs. Drain system is operating normally at this time.
Upon arrival tech found thermostat blank, found pressure switch wire shorted against refrigerant line. Factory transformer was not wired with fuse therefore transformer failed. Tech replaced transformer and wired in 5 amp blade fuse. Repaired short and tested, system is back up and heating.
TECH PERFORMED CMA FULL SERVICE ON 1 PTAC SYSTEM. TECH LEAK TESTED CONDENSER AND EVAPORATOR COILS, THERE WAS NO LEAK FOUND. TECH CHECKED TEMPERATURE COMING OUT OF SYSTEM TO ENSURE PROPER COOLING. SYSTEM IS COOLING AND PERFORMING PROPERLY AT THIS TIME.
TECH PERFORMED CMA FULL SERVICE ON 1 PTAC SYSTEM. TECH LEAK SEARCHED EVAPORATOR AND CONDENSER COILS, THERE WERE NO LEAKS DETECTED. TECH WASHED FILTERS AND CHECK TEMPERATURE TO ASSURE PROPER COOLING. SYSTEM IS PERFORMING PROPERLY.
Tech found system immediately shutting off on low suction. Tech found filter drier outlet condensation. Tech checked temperature split on both sides of the filter drier and found a 50 degree difference indicating a severely clogged filter drier. With this severe filter drier clog, tech performed an acid test to see if moisture was clogging the filter drier. Tech found no acid but explained that there is a chance the fixed orifices at the evaporator coil are clogged, but filter drier would need to be replaced before further diagnosis. Tech sent estimate for repair.
TECH PERFORMED CMA FULL SERVICE ON 1 PTAC SYSTEM. TECH CHECKED THERMOSTAT FOR PROPER FUNCTIONING, THERMOSTAT IS FUNCTIONING PROPERLY. TECH LEAK TESTED EVAPORATOR AND CONDENSER COILS, THERE WERE NO LEAKS FOUND. TECH TOOK OUT FILTERS, WASHED FILTERS AND PUT THEM BACK IN PROPER PLACE. SYSTEM IS PERFORMING PROPERLY AT THIS TIME.
Tech found inducer wheel rusted off, tech replaced motor after approval system is now back heating properly at this time.
Tech performed PSA tune up on system. Tech found no challenges at this time.
Tech washed and serviced unit and found no challenges at this time. Tech recommended hardstart customer would like to wait.
Performed CMA Filter Change Concern - customer notified the tech that the salon is always too cold when the air is on. After inspection it was determined that the supply register for the salon does not have a damper, whereas other supply vents in different rooms do. Customer requested pricing on having a damper installed in salon in order to adjust airflow. Estimate was built and attached to this job.
(400 Back wing unit) Found 3 pole contactor shorted. Replaced contactor and added AC renew after approval from Mike. System back up and cooling. (Kitchen unit) System has been down for quite some time. Another company has looked at system but maintenance was unaware of what the issue is. System is not receiving line voltage. Found empty breaker breakout in main panel, and breaker in closest disconnect panel to unit is not wired. Maintenance is going to have electrician take a look.
Install Trane 3 Ton Package Heat Pump With Plasma Air With WiFi Programmable Thermostat
Tech Performed esa on one system. Evaporator coil is leaking and field supervisor has already been out. Tech reinforced customer of issues and spoke with her regarding replacement customer stated she has other projects going on run and will have to wait. System is on and operating at this time.
Tech performed esa on one system, tech performed leak search of coil per previous invoice but was unable to detect any leaks at this time, tech calibrated and checked leak detector to ensure that tool is operating properly and everything was working properly, tech leak searched for a second time and still did not detect any leaks, informed customer of condition and that it may have issues with leaks in near future. Tech did not find any operational issues at this time.
Tech performed esa on one system, Tech found that air handler has excessive amounts of bacteria growing inside unit. Tech recommended adding plasma to prevent issue from occurring and contaminating ducts and home. Tech also recommends installation of eztrap and float switch. tech found no other issues and system is back on and operating properly at this time.
Customer invested in a 3 ton Trane PHP Consultation Code: ENG9V6ATY
- Customer informed tech that the system stopped working shortly before this visit, with no response from the system when thermostat calls for cooling. Customer advised that renovations have been an ongoing process in one of the rooms where a return vent is located. - Tech found both media filters dirty upon arrival and observed blower motor not operating with compressor and condenser fan running. - Confirmed 240V power and 24V input to the true variable speed motor with no response. Motor and module have failed and must be replaced for system to operate. - Advised customer and provided non-warranty pricing for the repair and recommended a system replacement on account of the system’s age. Dispatched field supervisor to provide replacement quote and options. Left power off at disconnect box to prevent further challenges.
Tech washed and serviced unit and found compressor start capacitor to be testing at 36.63 when rated at 45mfd tech recommended replacing customer approved. Customer also extended psa 1 sys 2 times a year.
tech returned to instal EZ trap and Priamry Safety Switch.
System #15 found drain line clogged, and primary float switch stuck causing auxiliary pan to fill. Cleared drain line, reset switch and tested, and removed excess water. System up and cooling. CMA was performed 1 week ago. Service warranty.
PERFORMED CMA INSPECTION, TECH FLUSHED ALL DRAIN LINES AND REPLACED ALL UV LIGHTS. TECH FOUND SPLIT SYSTEM 5 AND 6 COMPRESSOR SHORTED TO GROUND. TECH RECOMMENDS REPLACEMENT OF SYSTEM, OUR OFFICE HAS CONTACTED MR CHARLES WITH OPTIONS FOR REPLACEMENT. TECH COMPLETED FILTER CHANGE. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME.
Tech cleaned and serviced unit. Tech found no challenges at this time. Tech preformed detailed leak search and did not find any leaks at this time. Tech had no recommendations at this time unit is up and heating and cooling properly at this time.
PERFORMED CMA INSPECTION ON 1 GAS PACKAGE SYSTEM, 9 MINI SPLIT SYSTEMS, 6 PACKAGE A/C SYSTEMS, 2 PACKAGE HP SYSTEMS,4 CLEAN AIRS, 1 MAKE UP AIR, 21 SPLIT SYSTEMS, 9 GAS UNIT HEATERS AND 18 TUBE HEATERS. SPLIT SYSTEM #1.1 COMPRESSOR CAPACITOR RATED FOR 70mf TESTED WEAK AT 66.9. CAPACITOR , RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF CAPACITOR. SPLIT SYSTEM #5 HAS A FAILED COMPRESSOR, RECOMMEND REPLACEMENT OF COMPRESSOR OR REPLACEMENT OF SYSTEM. SPLIT SYSTEM #6 HAS A FAILED COMPRESSOR, RECOMMEND REPLACEMENT OF COMPRESSOR OR REPLACEMENT OF SYSTEM. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF COMPRESSOR FOR SPLIT SYSTEM #6, SOMEONE FROM OUR OFFICE WILL BE CONTACTING YOU WITH SOME OPTIONS FOR REPLACEMENT OF SPLIT SYSTEMS 5 AND 6.
Remove Existing Carrier 7.5 Ton Electronic Cooling Package Unit And Install New Trace 7.5 Ton AC Package Unit With WiFi Programmable Thermostat
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