Smithfield NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.

Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Smithfield, NC

Rated 5.0 out of 5 stars based on 141 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Review
Landa n and landing grt get job
Thurman - Smithfield, NC 27577
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found no challenges at this time (unit is 6 months old). There were no recommendations at this time. Unit is up and cooling with a delta t of 25.
Smithfield, NC 27577
Kenny C.
Kenny C. Checked in
Upon arrival customer stated, all 5 units are currently down. Tech found carrier unit for main office compressor #1 cut out on High head pressure due to failed condenser fan motor. Other 3 system need condenser coils cleaned. The last system that faces the road has a blower belt snapped in half, customer has a blower belt for the unit. Tech charged for installation of customer supplied blower belt, that system is back up and cooling. All 5 systems need to be labeled tomorrow morning as well as outdoor fan replacement when CMA scheduled. Customer has to leave, so CMA will need to make repairs. 3 systems are currently down until coil are cleaned.
Smithfield, NC 27577
Joshua C.
Joshua C. Checked in
Performed CMA Full Service on 1 Rooftop Package Unit. No challenges present during today’s visit. The system is cooling properly and holding a delta t of 20 degrees.
Smithfield, NC 27577
Kenny C.
Kenny C. Checked in
Upon arrival customer stated ducts were sweating. After further inspection tech found air vent located right next to fan/hood was sweating not actual duct work. Exhaust fan is pulling coil air across fan/hood cause it to sweat. No issues at todays visit.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Tech found solenoids were opening properly on both circuits. Circuit 1 is shutting down within secs of operating. Tech measured temp difference on the solenoid no temp drop tech found extreme tech deference on the fixed orfice as if restricted. Tech suspected fixed orfice is restricted and causing circuit 1 to shut down tech by passed and is only allowing circuit 2 to run system is cooling at 50 percent capacity.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Techs replaced both cooling solenoid valves, system continued to run high pressure before it shuts down. Discharge solenoid valves are not receiving 24 volts. Techs suspect discharge solenoid valves are malfunctioning and will have to return to further diagnose the system as per office instructions.
Smithfield, NC 27577
Jesse J.
Jesse J. Checked in
Tech preformed CMA FULL SERVICE on 1 Mini Split System. System is operating within specifications at this time and dispensing 49 degree air. Tech removed blower wheel and drain pan and cleaned, then reinstalled. Condensate pump is operating at this time with no clogged. Tech has attached SYSTEM PERFORMANCE REPORT to invoice along with pictures.
Smithfield, NC 27577
Matt C.
Matt C. Checked in
Tech performed esa on trane package unit, found no challenges at todays visit.
Smithfield, NC 27577
David  S.
David S. Checked in
-Arrived to find thermostat calling for cooling and not satisfied. Found outdoor fan motor turning slowly and compressor not operating. -Found dual run capacitor heavily swollen. -Made needed repairs.
Smithfield, NC 27577
Juan  R.
Juan R. Checked in
GPHH33041A
Smithfield, NC 27577
Derek J.
Derek J. Checked in
Upon arrival tech was informed system #22 was blowing air but it was not cold. Tech inspected system and found 40/5 mfd dual run capacitor failed. Replaced with new capacitor and condenser started up. Pressures and temperatures were within range. System is back operational at this time.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Tech was getting superheat fluctuations between 4-8 within secs of operating. Tech spoke with office and was instructed to removed refrigerant and pull vacuum. Tech pulled vacuum down to 340 microns added 6lbs 6oz. Once started up pressures were within specs and superheat was 2.7 for this system it’s within specs tech had a 17 degree delta t. Duct work looked intact. Good airflow in vents. Tech informed customer to monitor system for a few days.
Smithfield, NC 27577
Kenny C.
Kenny C. Checked in
Upon arrival customer stated 3 systems that cool the back area of office weren’t cooling. Tech informed customer that previous estimates need to be approved in order to get systems back up and cooling or a field supervisor will need to get in contact. Customer also stated the 2nd system on the side of building wasn't keeping up, tech found pressures extremely low. Customer just wants a quote on replacing that one as well. Tech recommended replacing 4 systems due to age and cost of repair, approved of field supervisor getting in contact. Also units are flood units, field supervisor will be in contact shortly.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Replacement of condenser fan motor on system - 0707U03975 once replace system is operating properly at this time. Tech was informed another system condenser fan motor was spinning backwards. Tech found common side for 30 amp capacitor was burnt up and the od fan motor was jumped off that common as well tech replaced aced 30 amp capacitor with approval .tested the 50 mfd and the 7.5 mfd all within specs. Tech ran new common wire off the contactor to the 7.5mfd. System is operating properly at this time
Smithfield, NC 27577
Romario  T.
Romario T. Checked in
Found the system operating with a high superheat of 33 and low subcool of 1.2. Delta T of only 10 degrees. Indoor and outdoor pistons. Temperature across Filter dryer is normal. Tech added 1lbs of R410a for testing purposes and decreased the airflow from speed tap #5(high static cooling) to #2(normal cooling). Evaporator coil is clean and return line appears to be good, filter is not clogged, all air vents have airflow, heat strips are not engaging. Tech managed to acquire a 14degree delta T after adjustments but bounces from 12 to 14 degrees. Reversing valve is switching over properly as well. 2nd option is required, pistons may not be sliding to properly meter. Office is aware of findings.
Smithfield, NC 27577
Luis R.
Luis R. Checked in
Tech found unit 2 circuit a was tripped alarm low superheat tech cleared code and monitored pressures circuit a 103/339 sh was 8 circuit b was 116/367 sh 26. Unit 1 circuit a is operating properly. Circuit b compressor sounds louder then normal pressure were 146/389. A few minutes later another company came with maintenance personnel and maintenance informed technician that they will keep in touch with Jackson’s and inform us on other company findings. Piedmont heating and air.
Smithfield, NC 27577
David  S.
David S. Checked in
-Arrived to find outdoor unit not operating when called for at thermostat. Found air handler secondary float switch triggered in crawl space. Cleared drain line with compressed nitrogen, brushed condensate trap, and flushed line with algae tabs dissolved in water. -System currently operating. Return temperature of 79 supply of 58. This temperature difference is slightly high. System may need follow up to further monitor refrigerant pressures with reasonable indoor temperature. -System was recommended for UV lamp replacement. A working UV lamp will help to prevent algae buildup on coil and clogs in condensate drain. -No service fee per maintenance plan.
Smithfield, NC 27577
Spencer C.
Spencer C. Checked in
Tech found computer room mini split low on refrigerant and found evaporator coil leaking. Tech recommends replacing unit due to price of coil replacement. Tech also quoted pulling a vacuum and recharging factory charge. Tech found mechanical room Mitsubishi thermostat blank. Tech replaced batteries and found thermostat lit up but would not respond to adjustments. Tech quoted thermostat replacement. Tech found 4 floor 4 head mini split completely out of refrigerant. Tech found suction flare but has a large leak but also recommends searching all 4 heads. Tech quoted leak search, recharge and repair, but recommends looking into replacement as well due to price of repair. System holds 18 lbs plus 5 additional pounds for lineset length. Tech pulled a vacuum and recharged computer room with factory charge per customer request. Unable to pull to 500 microns since system has a leak. Tech explained there is no guarantee on how long the recharge will last. Computer room is up and run
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Updated proposal to replace upstairs system.
Smithfield, NC 27577
David  S.
David S. Checked in
-Tenant stated system not cooling to satisfaction. Found thermostat set to 73 upon arrival. Found return temperature of 72 at air filter and 74 at outside duct hood. Found supply temperature of 58 at supply duct and 57 at outside duct hood. Air flow and air filter in good condition. -Observed high pressure of 380, low pressure 139. Suspect restriction in refrigerant. Unplugged reversing valve in attempt to loosen piston metering device. Pressures dropped to 347 & 120 upon reconnecting. -Found temperature difference of 5 degrees across filter drier. Suspect drier causing restriction. Recommend evacuate refrigerant, purge lines with nitrogen, replace filter drier, recharge system.
Smithfield, NC 27577
Anthony  B.
Anthony B. Checked in
SANCTUARY- 5 TON DAIKIN CONDENSING UNIT & (2) COILS
Smithfield, NC 27577
Review
Extremely professional and kind
Hali - Smithfield, NC 27577
Noah C.
Noah C. Checked in
Upon arrival tech found failed dual run capacitor, replaced capacitor after approval and tested system. Compressor and fan amp draws are within spec. System is back up and cooling. Customer invested in monthly service agreement. Customer stated they will have to update card info as current card is expiring this month.
Smithfield, NC 27577
Review
Told me all I needed to know.
DORMAN - Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Sold Consultation Code: ENGDEV4YE
Smithfield, NC 27577
Kyle W.
Kyle W. Checked in
FOUND FAILED COMPRESSOR CAPACITOR. 17 YEAR OLD SYSTEM SHOWING OVERALL SIGNS OF WEAR. HEAVY RUST ON EVAPORATOR COILS. COMPRESSOR WINDINGS READING IN THE CAUTION RANGE. PLUG HAS OIL PRESENT, AND MELTED WIRING INDICATING FAILURE. HANDED OVER TO FIELD SUPERVISOR. REPLACED CAPACITOR TO GET SYSTEM RUNNING. PERFORMANCE NOT GUARANTEED.
Smithfield, NC 27577
Kyle W.
Kyle W. Checked in
FOUND COMPRESSOR OVERHEATED UPON ARRIVAL. COOLED COMPRESSOR AND FOUND IMPROPER RUNNING PRESSURES/LOW SUCTION. EVAPORATOR COIL LIGHTLY FROSTED. FOUND BLOWER SPEED SET LOW. ADJUSTED BLOWER SPEED TAP TO ACHIEVE PROPER PRESSURES. SYSTEM IS NOW OPERATING PROPERLY. WARRANTY.
Smithfield, NC 27577
Review
Prompt and Efficient Service
STATE - Smithfield, NC 27577
Review
Excellent service
STATE - Smithfield, NC 27577
Review
Excellent and professional service
CRAYTON - Smithfield, NC 27577
Review
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
Patrick - Smithfield, NC 27577
Review
Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
BOOTH - Smithfield, NC 27577
Review
Excellent service
CHINNIS - Smithfield, NC 27577
Review
Excellent Service!
Cydney - Smithfield, NC 27577
Review
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
London - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Jesse always does a great job servicing our units.
OPW - Smithfield, NC 27577
Response from Jackson & Sons:

Thanks for sharing your review with us and the community.

Review
Excellent service
Robert - Smithfield, NC 27577
Review
Michael did a great job finding our issue.
OPW - Smithfield, NC 27577
Review
Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
SIMMONS - Smithfield, NC 27577
Response from Jackson & Sons:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Review
Great service
Ann - Smithfield, NC 27577
Review
Michael always does a great job for us at OPW.
OPW - Smithfield, NC 27577
Review
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
BOOTH - Smithfield, NC 27577
Review
Very efficient and polite
CRAYTON - Smithfield, NC 27577
Review
Excellent Service
POOLE - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

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