Greenville NC Heating & Air Conditioning Services
Trusted HVAC Company in Greenville, NC
At Jackson & Sons, comfort and quality meet with our premier HVAC services! Our local HVAC company takes pride in providing top-notch heating and air conditioning services to our valued customers. With over four decades of experience, we've been a trusted name in the Greenville community since 1974. When you choose us, you're choosing a company that's committed to keeping your home cozy all year round. Call one of our expert team members now at (919) 636-6222 to get started!
Local Reviews
for Greenville, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service
Amanda - Greenville, NC 27858
Aiden was great, knowledgeable and efficient. Absolutely will use again.
Wonderful Service
Stephanie W. - Greenville, NC 27834
Great service, technician showed up on time with a friendly positive attitude making me feel appreciated as a customer for trusting Jackson & Sons to provide my routine maintenance. He took his time with the service and did not rush through the job. He was very informative and knowledgeable when explaining things to myself and husband. I am extremely pleased with this technician and would trust his recommendations and service in the future.
Great to work with!
Ashley - Greenville, NC 27858
Alex is such a great guy! Thanks for figuring out my issue and being so efficient!
Excellent service
Monika - Greenville, NC 27834
Derek arrived right on time, he listened to all of my concerns and explained ALL of my question in detail. He was very courteous and attentive.
Excellent Service
Anthony - Greenville, NC 27858
Both Matthew and Landon were exemplary in the work they provided, especially since the weather outside was frigid!
Great service
Rome - Greenville, NC 27858
Excellent service
Ron - Greenville, NC 27858
Professional, knowledgeable, courteous
Laurie - Greenville, NC 27834
Competent and professional
Laurie - Greenville, NC 27834
Although they were unable to complete the repair in one visit I am confident in their ability to fix it. Aiden was knowledgeable and persistent, professional and personable. And he was concerned about our comfort.
Great Service
Rich - Greenville, NC 27858
Excellent Service and great customer service skills
Ron - Greenville, NC 27858
Excellent Erwin great customer service skills
Great
Valisha - Greenville, NC 27858
Aiden was great, very personable and patient
Response from Jackson & Sons:
We thank you for sharing your positive experience. It made our day.
Excellent service
Rome - Greenville, NC 27858
Very professional technician
Response from Jackson & Sons:
We're glad to hear that you had such a positive experience with us. Thanks for taking the time to leave a review.
Friendly and competent
Gary - Greenville, NC 27858
Nick was very efficient and thorough.
Appreciate Alex and Johnson &Sons!
Gary - Greenville, NC 27858
Great service.
Excellent Service!
Michael - Greenville, NC 27834
Great experience with Landen. He took the time to explain and answer my questions instead of just showing up and doing the work that needed to be done.
Excellent Service
Kristen - Greenville, NC 27858
Great friendly service!
Quick and excellent service.
Gary - Greenville, NC 27858
Alex did a thorough inspection and speedy repair of my hot water heater. Very pleasant.
Responded quickly
Jane - Greenville, NC 27858
I was pleased with the excellent service provided. The technician was knowledgeable and resolved my plumbing problem quickly. I was happy with the outcome and the price.
Excellent Service!
Kaitlyn - Greenville, NC 27858
Nick was great! Helped answer questions and explained everything he did. Also alerted me to potential concerns to keep an eye out for. I also appreciated the before service text that told me who was coming to my house as well as information about them. A+ customer service!
Great service
Rosa - Greenville, NC 27834
Technician was friendly and professional.
Excellent
Richard - Greenville, NC 27858
Always great service from great people.
Excellent Service
Anthony - Greenville, NC 27858
Landon is an excellent technition! Even though the weather prohibited completion of the scheduled outdoor service Landon assured us it would be done in the near future to complete an exemplary job!
Great Service
Kristen - Greenville, NC 27858
Romario was Very knowledgeable and took care of the issue! Great service
Excellent Service
Braeden - Greenville, NC 27858
Romario T.
Service disconnect prongs were not tight, which caused L2 to loose connection. Tech tightened the prongs and tested the voltage afterwards. Thermostat is back on. Install warranty.
Joseph C.
Tech found supply duct fallen, duct is ran through wall and has no access to bottom side, tech pulled duct into vent and taped secure as best to ability. No further challenges at this time
Ricardo T.
Tech washed and serviced unit and found blower motor to package unit over amping and compressor still megaohming in the yellow tech found no further challenges At this tune. Tech extended PSA 1 sys.
Norman A.
Unclog kitchen sink Adjust flap in back right bathroom Install customer supplied pop up drain Replace fill valve in hall bathroom Gave estimate to replace kitchen sinks line
Aidan T.
{2001 Goodman Gas Pack - Downstairs} — Customer reported that the touchscreen thermostat display was active but would not respond to commands; tech replaced batteries and observed the same condition. Customer approved installing a Focus Pro 5000 thermostat, with backplate upon request. — Tech installed batteries with no common wire available. — Upon first ignition in heat mode, equipment ran for approximately 10 minutes before opening the high limit switch. Tech found panel insulation in the blower compartment obstructing airflow and removed. Observed normal operation, confirmed amp draws and blower capacitor reading. Inspected heat exchanger, noting no concerns. — Advised customer of equipment age and condition, recommending a system replacement if a major repair is needed. — Customer invested in a premium service agreement for the downstairs system, paid monthly. System is operating normally at this time. Tech recommends scheduling first service visit in the following weeks.
Aidan T.
{Dryer Vent Cleaning} — Tech cleaned approximately 12’ full length of dryer vent, vent cap, and flex with brush. Flushed with nitrogen and resealed vent cap. — Advised customer not to operate the dryer for at least four hours to allow sealant to solidify. — Customer is not interested in a service agreement under the premise of selling the home soon. Systems operating normally at this time.
Demarcus M.
Add Supply Line
Joseph C.
Tech inspected heat exchanger and heat side of system and found no challenges other than system being dirty tech recommended service agreement customer was not interested in at this time.
Matthew L.
Tech found head pressure extremely high. Tech found installation manual shredded and imbedded in blower wheel. Bypass damper is set very low. Main downstairs zone damper is stuck closed. Tech removed shredded manual from blower wheel. Turned up static pressure bypass damper and removed failed zone damper motor so downstairs zone is forced open. Customer will talk to the builder about damper. Customer declined maintenance.
Matthew L.
Tech confirmed could not get 24 volts to outdoor unit to power defrost board, reversing valve, and contactor. Tried several combinations of spare thermostat conductors without success. Tech left power off to indoor and outdoor units. Per Sebastian, we will return tomorrow to pull thermostat wire. Install warranty.
David S.
— Performed CMA Inspection on 4 Rooftop Gas Package Systems. Cleaned and flushed drain pans & lines, tested electrical and temperatures, changed air filters. — RTU-1 2016 Carrier Gas Package System: Far Back: No challenges or recommendations. — RTU-2 2016 Carrier Gas Package System: Middle Back: Thermostat was found to be inoperable at last maintenance . Thermostat was recommended for replacement. Provided updated estimate for programmable and non programmable thermostat. System non operational until thermostat is replaced. — RTU-3 2016 Carrier Gas Package System: Middle Front: No challenges or recommendations. — RTU-4 2016 Carrier Gas Package System: Far Front: Both sides of dual outdoor fan capacitor tested at or below tolerance. Recommend replacing with 2 10 mfd capacitors. Operating outdoor fan motors with weak capacitors will have a negative impact on the efficiency and lifespan of the motors. Provided estimate. — Systems operating with exceptions as noted abov
Caleb S.
Providing estimate to install new energy efficient heat pump
Matthew L.
Tech recovered refrigerant charge and flowed nitrogen while replacing faulty reversing valve and biflow filter drier. System passed positive pressure test at 250 psi and standing vacuum test at 280 microns. Tech recharged system with 9 lbs of new R410a and tested system in each mode. Added 12 additional oz lineset charge to achieve 12 degrees design subcooling. Put warranty sticker on failed part. No charge/install warranty.
Demarcus M.
Carrier Condenser 25SCA524A003 Carrier® Comfort - 2 Ton 14.3 SEER2 Residential Heat Pump Condensing Unit Quantity: 1 Multi Fan Coil FJ4DNXB24L00 2 Ton Residential Fan Coil Multipoise (Aluminum Coil) Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 32x32 Pad Quantity: 1 EZ Trap Quantity: 1 Float Switch Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1 Replace Non-Fused Electrical Disconnect Quantity: 1
Bryce C.
Provided estimate for heat pump and dual fuel. Will be back in touch this afternoon
Joseph C.
Customer stated condenser was hit by car tech inspected system and found no damage to internal components, only damage done was to exterior grates tech straightened as best to ability system is operating properly. Second system had slight dent on the top with no damage to coil.
David C.
Follow up
Joseph C.
Customer stated fan is not coming on also stated that gas portion of dual fuel is not working due to a bad heat exchanger found in the past. Tech inspected and found seized condenser fan motor 1/5hp 825rpm, due to cast of repairs and age of system field supervisor out to verify.
Landon C.
Customer invested in 2 ton Carrier split system. Consultation Code: ENGCW2WDB EQUIPMENT BUNDLE IN SYSTEM 1 AHRI#: 210998515 | CC: 23600 AHRI#: 210998515 | CC: 23600 | SEER2: 15.2 | EER2: 12.5 | HSPF2: 7.5 Carrier Condenser 25SCA524A003 Carrier® Comfort - 2 Ton 14.3 SEER2 Residential Heat Pump Condensing Unit Quantity: 1 Multi Fan Coil FJ4DNXB24L00 2 Ton Residential Fan Coil Multipoise (Aluminum Coil) Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 32x32 Pad Quantity: 1 Certified Heat and Cooling Load Calculation For S
Chris A.
Tech washed and serviced unit, found no challenges at this time. Tech recommend ed extending ESA, customer r not interested in extending. Left estimate customer will call back if they decide to extend. Unit is cooling with a delta 5 of 18.
Chris A.
Tech washed and serviced unit. First visit today, no challenges found at today’s visit. Custoemr will call back into office after talking to husband about maintenance plan, wants to use today as first visit. Unit has a delta T of 22.
Matthew L.
Tech found 25 year old outdoor unit not running due to a failed 25/5uf dual run capacitor and an outdoor fan motor seized up. Customer reports fan motor was recently replaced last year by another company. Tech hand freed 1/6hp 1650 rpm outdoor fan and noticed water dripping out of it. There is no rubber grommit where fan wires enter motor to keep moisture out. Contactor is buzzing loudly. Tech hand freed motor and replaced capacitor for testing and found system back cooling. Tech highly recommends system replacement due to age and condition. Put price for contactor under estimates. Lauren is checking on price for Trane fan motor. Called in mandatory.
Chris A.
Tech washed and serviced unit, found no challenges at this time. Unit is operating properly holding a delta T of 26. Used 2 20x25x1.
Matthew L.
Mrs Chorzepa described system working intermittently when we had the first snow. Says she has had both thermostats off since Wednesday. Tech initially called for heating and recorded refrigerant pressures. Tested defrost and reversing valve switched over very slowly and improperly. Compressor hesistated to start under load during defrost and took 5 or more seconds to start. Once head pressure built up during defrost, reversing valve gradually switched over. When terminating defrost, reversing valve stayed fast in the cooling position. Tech tried tapping on valve. Solenoid is responding correctly electrically, but faulty reversing valve is sticking and not shifting correctly from heat to cool and back. Tech left disconnect for outdoor unit off and both thermostats in emergency heat. Air handler and zoning components appear to be operating properly. Will have office follow up. Install warranty. System installed 1 year ago.
Norman A.
Leak from toilet supply line