Read what your Greenville, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Greenville, NC
Our Reviews by City
Great Service
EDMONDS - Greenville, NC 27858
Outstanding worker
POWELL - Greenville, NC 27858
Josh did outstanding job,really did an excellent work on both furnaces
Great service!
3HC - Greenville, NC 27834
Great job!!
BRATLEY - Greenville, NC 27834
Josh did a great job, did not leave a mess, and was willing to answer my questions. Changing the filters with me asking was appreciated.
Our service
WILLIAMS - Greenville, NC 27834
Kenny was Very polite, He answered any questions we had for him. We have always had a pleasant service and the nicest gentleman come to our house. Thank You
Highly recommend!!
BYRD - Greenville, NC 27858
Reliable and professional!!!
Excellent service
Sharon GARRY - Greenville, NC 27834
We are very satisfied with your company and the Technicians that you have sent to our home have been excellent! Landon answered our questions and was a pleasure to work with and to have in our home .
Excellent
Carlton - Greenville, NC 27834
Keep up the good work
Great job!
Michelle - Greenville, NC 27834
Thorough cleaning and inspection. Received report of visit immediately which was nice to see how our unit looked and is performing.
Fantastic job!
DAMOUTH - Greenville, NC 27834
Tec was very friendly and personable. Helped set up next season’s maintenance.
Awesome Company
PARKER - Greenville, NC 27858
Great service!
Catie - Greenville, NC 27834
High price
Happy employees lead to happy customers!
LAURIE - Greenville, NC 27834
I was evaluating the need for new unit after initially working with another company. I called Jackson and Sons because of the high ratings online. Caleb came out to give me an estimate but recommended an inspection first to determine need. Tyler came out to inspect my system and gave me a detailed honest report. Repaired one unit and recommended replacement of other. Ultimately I purchased one unit from Jackson and Sons and upon recommendation will wait on the other. One of the most important indicators of a good company is how the staff, from office to field technicians and sales reps show up on the job, how they communicate, and the respect and professionalism they show. So far I have worked with several, between inspection, installation and follow up. Based on my interactions throughout the process, I expect that the leaders treat their employees well, support their work, and have created a positive company culture. It seems to have inspired loyalty and alignment with company values and it shows. You can’t pay people to show up like this - it comes from relationships. Happy employees lead to happy customers and I’m one of them!
Timely Professional Competent and Fair
LAURIE - Greenville, NC 27834
Luis was very professional and personable. As a new customer, I am beginning to love this company!
Great service, very professional
LAURIE - Greenville, NC 27834
Very thorough and professional
LAURIE - Greenville, NC 27834
I was very pleased with the inspection of my HVAC units to determine if one or both needed replacing. Tyler was able explain the technical details in a way I could understand. A big plus. I am confident in his recommendation.
Professional Service
WEST - Greenville, NC 27858
Great service
TRACY - Greenville, NC 27858
Service agent was polite, knowledgeable and quickly resolved the issue
Gas pak installation
RANDY - Greenville, NC 27834
Carlos was professional, knowledgeable and thorough when he installed my Gas Pak. I felt confident after meeting him, that he would do an excellent job. I highly recommend Jackson and Sons as a resource for all who are in need of a new system.
Great Service
JONATHAN - Greenville, NC 27858
Great Service
Michelle - Greenville, NC 27834
This was the first time I received service from Noah and he was polite and provided outstanding service. I highly recommend Noah for,anyone that’s looking for great service.
Professional and Reliable
LINDA - Greenville, NC 27858
Have known the Jackson & Sons for decades! All those I’ve met are smart, professional, and proud to be a member of the organization! Enjoyed meeting Wayne and Demarcus and they were also proud representatives of Jackson & Sons. Highly recommend!!!
Zach T and Jackson & Sons
RON - Greenville, NC 27858
Zach performed preventative maintenance on my HVAC system on 10/4/22 and did an excellent job. Zach was thorough and had good customer service skills. He was most pleasant.
Great attitude and follow up!
Claire - Greenville, NC 27858
Made sure the problem was assessed and that we were covered by warranty for our new unit
Great service tech
ALLISON - Greenville, NC 27834
Wayne came and installed our new HVAC unit and was very nice and answered all the questions we had and was more than happy to further explain anything that we didn’t quite understand.
Noah C.
Upon arrival customer stated system continuously ran on a cold night and didn’t shut off until he opened all closed doors inside. Also stated he can feel heavy draft and pressure of air trying to escape from doors. Thermostat and return is located in hallway surrounded by closed doors. There is no gap to floor between closed door and floor. Tech explained that on a cold night system is supplying warm air to rest of the house but none of that warm air is reaching the thermostat. Therefore temp sensor in thermostat is not realizing that the rest of the house is warm even though the hallway is cooler due to being blocked off from rest of the house with no supply vents. Tech recommended leaving doors open or installing vents in doors to help transfer airflow to hallway if doors are kept closed. Also recommended trimming bottoms of doors to increase gap size. This will also help return pull warmer air. Customer agreed. No charge for visit per premium agreement and first year warranty.
Spencer C.
Tech found unit in a lockout due to no flame. Tech found ignition wire off the plug. Tech put it back on and system is back up and running
Spencer C.
Customer stated that he has seen a pressure switch fault on the furnace a few times and once this morning. Customer reset system and found it operating properly. System is operating properly at this time and no fault was present. Tech suspects possibly a frozen ptrap or an intermittent pressure switch issue. Customer said it does it once every few weeks
Michael H.
Upon arrival customer stated that system would not run with a call from the thermostat. Customer showed tech location of the condensers and found the downstairs condenser running. Customer stepped back inside and returned stating there was no airflow. Tech accessed the air handler in the crawlspace and found the variable speed blower was not running. Blower motor was tested and found to be faulty. Blower would cycle on and off (hunting) but would not run. System is 16 yrs. of age. Due to age, repair cost and possible future challenges it is recommended for replacement. Call customer 11/30 to set up replacement estimate, before 9:30am or after 11 am.
Michael H.
Tech found the compressor access panel on the Goodman gas pack rattling due to the blower wheel being out of balance. Tech added foam tape to top of panel to reduce the rattling noise. Tech also replaced a missing screw for the fresh air intake for the burner compartment. Recommend replacement of the blower wheel, quoted a estimate for repair. Customer will contact office to approve repair. Tested defrost on new upstairs heat pump to verify it was not making noise customer heard. Heatpump was quite with no challenges.
Campbell C.
Tech completed outside service. No answer at door or phone calls. Need to return to finish air handler and renewal.
Campbell C.
Tech found no difficulties at this time. Tech did not have 12x12 filter on truck. Please make sure future techs have 12x12 on truck for maintenance.
Randy K.
Performed a full service maintenance on 2 Carrier gas package units, changed filters, tested burners, tightened loose belt on #2, checked motor amps, capacitors, T-stats.
Campbell C.
Tech found leak in evap coil and also found outdoor fan having troubles starting. Compressor Meg in high green. System is a r22 unit.(2006)
Joshua W.
Tech performed ESA, tech found no issues at todays visit, customer did not want tech in home today, tech left filter with customer, tech spoke to customer about renewal and customer said he’d call in and renew at a later date. Tech built estimate for renewal and emailed to customer, system is back on and operational at this time.
Joshua W.
Tech performed ESA, tech found no issues with system at todays visit, tech spoke with customer about adding upstairs system to plan and customer agreed to do so. Tech upgraded customer from one system psa to a two system psa. System is back on and operating properly. Customer is aware first cleaning on upstairs unit is 6 months from now.
Joshua W.
Tech performed ESA, Tech noticed bacteria building in and around indoor fan, tech recommended adding plasma to help prevent bacterial growth. tech found no other issues at todays visit, system is back on and operating properly at this time. Customer extended one system psa. Customer did not want filter.
Joshua W.
Tech performed ESA. Tech found no issues at todays visit. System is back on and operating properly at this time. Tech recommended adding surge protection to system. Tech also recommended adding plasma to system. Customer is going think on it and call back. Will need to return and drop off two 14x20x1 filters due to tech not having any.
Joshua W.
Tech performed ESA, tech found system operating properly at this time, tech cut system off and washed coils, everything is back on and operating properly at this time. Tech spoke with home owner and collected signatures.
Joshua W.
Tech performed ESA, tech found no issues at todays visit, tech spoke to customer about renewal and customer said he wanted to speak with wife, tech built estimate for renewal and emailed to customer. System is back on and operating properly at this time. Tech could not collect customers,Ed’s signatures.
Joseph C.
Tech performed ESA on 1 system customer not home tech was unable to get ahold of to make recommendations and for filter size, no challenges were found at today’s visit.
Joseph C.
Tech performed ESA on 1 system found no challenges at today’s visit system operating properly at this time.
Romario T.
Tech found the pilots off on 2 hanging heaters. Tech had to depart from the job site to acquire a grill lighter to ignite both pilots and test the operation afterwards. Tested both hanging gas heaters, blowers operated properly after temperature/time delay.
Romario T.
Tech inspected the outdoor unit until homeowner got home, found standing R22 pressures to be low. Leak is suspected. Tech found a refrigerant leak picked up by the leak detector at the indoor evaporator coil. Tech suspects system to be about 3-5 lbs low on r22, 2006 model so,it system. Megohmmeter was used to check compressor, checked out okay. Costumer would like to receive a quote on system replacement vs repair(indoor Evaporator coil replacement) serial #61228832V. Need to call John 848-448-4981 to schedule a field supervisor to provide system replacement quote. Tech left the service disconnect off at the out door unit.
Campbell C.
Both systems are in very bad condition. Tech does not recommend replacing anymore parts on system due to age and condition. Down stairs unit has not been draining for quite some time. Causing bottom of coil to start to deteriorate. Tech leak checked both system 2 times and used bubbles and was unable to find any leaks. Tech cleared drain line and cleaned system thoroughly.
Kyle W.
DOWNSTAIRS SYSTEM FOUND NON-STOCK INDUCER DRAFT MOTOR HAS FAILED. INSPECTED HEAT EXCHANGER FOUND VARIOUS RUST SPOTS/PINHOLES. COMPRESSOR READING IN THE HIGH END OF CAUTION. SPOKE WITH MR. MURRAY. REPAIRS NOT RECOMMENDED. HANDED OVER TO BRYCE.
Campbell C.
Homeowner was not home during visit. Tech found no difficulties at this time.
Spencer C.
Tech found both thermostats set to cool. Tech also found dirty burners on system 5601L02652 not allowing all burners to light. Tech also tightened blower belt. Tech also found both units are gas packs and verified they are not dual fuel.
Landen H.
Tech washed and serviced both units and found no challenges at this time next time in the area drop off 12x12x1 filter. Customer extended psa via card 607.76
Landen H.
Tech washed and serviced unit and found no challenges at this time tech recommended adding plasma air will let her daughter know with it being her house
