Read what your Greenville, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Greenville, NC
Our Reviews by City
Great service!
Catie - Greenville, NC 27834
High price
Happy employees lead to happy customers!
LAURIE - Greenville, NC 27834
I was evaluating the need for new unit after initially working with another company. I called Jackson and Sons because of the high ratings online. Caleb came out to give me an estimate but recommended an inspection first to determine need. Tyler came out to inspect my system and gave me a detailed honest report. Repaired one unit and recommended replacement of other. Ultimately I purchased one unit from Jackson and Sons and upon recommendation will wait on the other. One of the most important indicators of a good company is how the staff, from office to field technicians and sales reps show up on the job, how they communicate, and the respect and professionalism they show. So far I have worked with several, between inspection, installation and follow up. Based on my interactions throughout the process, I expect that the leaders treat their employees well, support their work, and have created a positive company culture. It seems to have inspired loyalty and alignment with company values and it shows. You can’t pay people to show up like this - it comes from relationships. Happy employees lead to happy customers and I’m one of them!
Timely Professional Competent and Fair
LAURIE - Greenville, NC 27834
Luis was very professional and personable. As a new customer, I am beginning to love this company!
Great service, very professional
LAURIE - Greenville, NC 27834
Very thorough and professional
LAURIE - Greenville, NC 27834
I was very pleased with the inspection of my HVAC units to determine if one or both needed replacing. Tyler was able explain the technical details in a way I could understand. A big plus. I am confident in his recommendation.
Professional Service
WEST - Greenville, NC 27858
Great service
TRACY - Greenville, NC 27858
Service agent was polite, knowledgeable and quickly resolved the issue
Gas pak installation
RANDY - Greenville, NC 27834
Carlos was professional, knowledgeable and thorough when he installed my Gas Pak. I felt confident after meeting him, that he would do an excellent job. I highly recommend Jackson and Sons as a resource for all who are in need of a new system.
Great Service
JONATHAN - Greenville, NC 27858
Great Service
Michelle - Greenville, NC 27834
This was the first time I received service from Noah and he was polite and provided outstanding service. I highly recommend Noah for,anyone that’s looking for great service.
Professional and Reliable
LINDA - Greenville, NC 27858
Have known the Jackson & Sons for decades! All those I’ve met are smart, professional, and proud to be a member of the organization! Enjoyed meeting Wayne and Demarcus and they were also proud representatives of Jackson & Sons. Highly recommend!!!
Zach T and Jackson & Sons
RON - Greenville, NC 27858
Zach performed preventative maintenance on my HVAC system on 10/4/22 and did an excellent job. Zach was thorough and had good customer service skills. He was most pleasant.
Great attitude and follow up!
Claire - Greenville, NC 27858
Made sure the problem was assessed and that we were covered by warranty for our new unit
Great service tech
ALLISON - Greenville, NC 27834
Wayne came and installed our new HVAC unit and was very nice and answered all the questions we had and was more than happy to further explain anything that we didn’t quite understand.
Great service!
BRANDON - Greenville, NC 27858
Landen was quick to get the job done and explained everything that he was doing.
Great service as always
ALLISON - Greenville, NC 27834
Joseph's HVAC Inspection
Reid - Greenville, NC 27858
Joseph arrived on time. He was very friendly and did a thorough inspection. Suggested I may need a need component and scheduled the part to be replaced at my next inspection. Really happy I found Jackson and Sons.
Very Professional
Byrdsnest - Greenville, NC 27858
Great work, very fast, fair price!
Lucas - Greenville, NC 28590
Outstanding service
Joseph - Greenville, NC 27858
Amazing Service
Robert - Greenville, NC 28590
Wonderful, professional, experienced team
EDDIE - Greenville, NC 27834
The team at j&s helped me source a new AC and did a wonderful job with installation. They also have a year of servicing that comes with the installation great value! Everyone I spoke to was professional and very knowledgeable.
Great Service
Pitt - Greenville, NC 27834
Caleb was throughout in his service today and took the time to explain what was happening with our HVAC unit.
Great service, great employees
Sarah - Greenville, NC 27858
Customer service is amazing from this company. Employee was very knowledgeable and informative on important items I should be aware of. Great pricing. Would recommend!
Great service as always
Allison - Greenville, NC 27834
Had to call first thing on a Monday morning to have someone come check my ac unit as it stopped working suddenly. Tyler was at my front door within an hour and a half and got my unit back working quickly. Very nice person and answered all questions had to where someone who knows nothing about ac units can understand lol. Every tech that has came out has been wonderful and very helpful. Glad I made that choice to go with them for our hvac needs.
Wayne T.
Consultation Code: ENG0N9SRX
Romario T.
Found filter mesh tore up for the economizer. Present filters are dirty, tech took out filters and attempted to clean them out as best as possible and placed them back in the system. Tech closed the economizer and noticed the whistling noise got louder, and as the economizer opened, the noise went away. Tech suspects the noise is coming from the metal return duct, possible broke seal due to the vibration of the system over time. Tech adjusted the economizer set point, just enough to not make the system whistle. If the challenge persist, we may need to return with at least a 12ft ladder to inspect the return duct connections. The whole Metal Mesh filter measures 20x26x1. Tech placed temporary filters until the office can provide a quote for a economizer metal mesh filter. Pictures on file.
Romario T.
Rhanekmartin@gmail.com Found system cooling upon arrival, supply vent temp is 43 degrees both down and upstairs. Pressures within levels. Found aux drain pan full of water which tech suspects that the outdoor unit is triggered on and off at times due to the water level. Talked to the costumer about getting back on ESA due to the cost of drain challenges of today. Costumer invested in PSA yearly for 2 visits. Drain line is cleared and water was vacuumed out of the drain pan. System is cooling as of now. Tech did inform that the drain line set up is not the best, some places has no fall. The system only has 3-6 inches of the attic floor and could potentially have continuous drain challenges. Pictures are on file. If the challenge of having the drain clogged, it may be necessary to cut and run the drain line differently.
Kenny C.
Performed ESA, tech found 2 leaks inside evaporator coil. Tech contacted office and field supervisor is on his way to discuss future options with homeowner.
Ryan S.
Customer stated system is leaking water on the floor. Tech found that water on the floor is directly underneath supply vent built into ductwork in mechanical room. Based on high humidity in mechanical room tech believe supply vent is condensating. Tech found there is an exhaust fan inside mechanical room that is pulling amps but it’s not pulling any air out. Tech inspected exhaust fan on roof and found there is no belt installed. Tech installed a new belt and tested unit operation and exhaust fan is working properly pulling 6.8 A which is within range. Tech could not find any other mechanical issues resulting in a condensation
Jospeh C.
Tech performed ESA on 2 systems found no issues at today’s visit, customer was not aware that it was TTE will need to talk to husband and call back. Tech had no 14x14x1 filters will need to stop back by with 2 when in the area.
Romario T.
Found no mechanical challenges at this time, system started up in cooling without challenges, checked delta T (21), airflow settings, filter, and refrigerant levels(picture on file). System is within specs, temperature reached down to 69 throughout the visit. Costumer stated that refrigerant was added recently by another company. Refrigerant leak search may be needed if the refrigerant levels drop. Tech informed the costumer that the refrigerant levels are within range as of now, did recommend to invest into ESA to monitor the system throughout the visits. Ms.bass stated that she has multiple properties and that she will call throughout the week or so to invest into our ESA program. Tech provided the costumer with a ESA form to review. System is cooling as of now.
Kevin B.
KEVIN AND MARQUS REPLACED A GOODMAN CONDENSER AND EVAP COIL
Jacobo C.
JACOB AND JUAN REPLACED A TRANE SPLIT HEAT PUMP
Romario T.
Tech found the carrier thermostat on upon arrival. Tested float switch, heat, cool, aux heat as well. No possible challenges found at this time, tech suspects the carrier thermostat may not have been in full contact with the back wiring plate. Tech was unable to verify a bad thermostat at this time due to currently operating properly upon arrival. System is cooling and operating properly at this time. No water at the drain pan was found, system if draining properly. Billing out per Jerry.
Campbell C.
Tech found no difficulties at this time. Tech sent link for renewal payment,
Campbell C.
Homeowner extended ESA.
Kevin B.
GSXB403610
Kyle W.
PERFORMED PTU 2 SYSTEMS FOR NEW HOMEOWNERS. INVESTED IN ESA 2 SYSTEMS.
Matthew L.
Tech left filters behind glass screen door.
Matthew L.
Customer reported musty smell when cooling was running and also systemic heating when she didn’t want heat. Tech suspects newly installed nest is running undesired schedule. 4 year old split system appears to be operating correctly. Refrigerant pressures and amp draws are in specs. Nest would not bring on outdoor unit in heat mode. Tech performed factory reset and set system back up as a 2 heat 1 coil heat pump. Tested Nest in each mode without challenges after factory reset. Tech sniffed inside air handler, but couldn’t smell any unusual odor. Tech suspects intermittent dirty sock syndrome. Tech recommends ESA preventative maintenance to thoroughly clean indoor coil and drain. Tech recommends plasma wave ionization air cleaner to keep air quality high.
Matthew L.
Consultation Code: ENGGPK6PM
Matthew L.
Hand delivered filter.
Matthew L.
Tech found Airease 2 ton split heat pump upstairs void of R22. Holds about 7 lbs with lineset. Tech also found 40/5uf dual run capacitor reading weak at 2uf on FAN side. Tech found 15uf blower capacitor reading 8% weak. Tech found heat strips not running due to a failed DC relay. Tech would recommend replacing with a contactor. Outdoor coil is completely clogged with dirt. Due to age of system, cost and number of repairs, and EPA phase out of R22, tech recommends system replacement. Caleb is running mandatory.
Kyle W.
FOUND VARIABLE SPEED BLOWER MOTOR ASSEMBLY FAILED. DO NOT RECOMMEND COSTLY REPAIRS ON 16+ YEAR OLD SYSTEM. MANDATORY QUOTE SET FOR TOMORROW AT 2PM. COLLECTED VIA PHONE.
Jospeh C.
Tech performed ESA on 1 system found no issues at today’s visit tech installed union to clear drain. Customer signed up for PSA tech collected 403.52 by check
Jospeh C.
Tech performed ESA on 2 systems found no issues at today’s visit both systems working properly at this time. Tech had no 14x14x1 filter will need to drop off 2 when in the area.
Campbell C.
Tech found no difficulties at this time. Please drop off a 14x14 filter.
Matthew L.
Tech found fan motor failed. Office told tech that Mike Acree approved fan motor. Tech installed new 1/3 1075 rpm fan motor and also found system low on R22. Brandon in the office approved adding R22. Tech added one pound of R22 to get system cooling. Holds 4 lbs total. Tech recommends system replacement due to epa phase out of R22 and system likely leaking R22. Emailed invoice to Mike.
Campbell C.
Tech found no difficulties at this time.
