Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Clayton, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Clayton, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Clayton, NC
Our Reviews by City
Great service!
SB - Clayton, NC 27520
Great service
RICHARD - Clayton, NC 27520
Needed help
Rhonda - Clayton, NC 27520
All 5 stars. Nate is wonderful
Through and polite service
LESIA - Clayton, NC 27520
Romario T. did a recheck of our system and was through and professional. He explained everything and was very polite. We would be glad for Romario T. to return when we schedule another service of our heating/cooling system.
Great Service
MATTHEW - Clayton, NC 27520
Zack is awesome!
RANDY - Clayton, NC 27527
5 stars all the way! Zack did a thorough job and even repaired a return air vent that had come loose. Jackson and Sons is the only way to go!
Great service!
SHADA - Clayton, NC 27520
Great all around company!
Tim - Clayton, NC 27520
Great service. Logan was prompt, courteous, and professional. He knows his business. Very thorough.
Always Great Service
BRIAN - Clayton, NC 27527
Logan was very professional. He arrived at the time he said he would.
Ac service
LOUISE - Clayton, NC 27527
Unit was low on Freon, Matthew went through all options available and helped me make the best decision for the unit.
Tune up
Louise - Clayton, NC 27527
Very courteous and professional
Great Service
GARY - Clayton, NC 27520
Service
DAVID - Clayton, NC 27520
Good experience. Plenty of information given and great work done.
Great Service on Short Notice
Gary - Clayton, NC 27520
Thanks for coming out on short notice and for the great work.
Great Service!
Brandon - Clayton, NC 27527
Always a well informed and respectful technician.
Great service
Ernie - Clayton, NC 27527
On time and very knowledgeable!
3-14-22 service
Russell - Clayton, NC 27527
Great Service
CONNIE - Clayton, NC 27520
It took awhile to determine the problem, but all the techs were professional and very helpful and polite.
Great Service
Lesia - Clayton, NC 27520
It was actually my husband who met with the Service Tech, Tyler Rowe, and he asked me to give Tyler a good review as he did a great job and answered all his questions and explained everything to him very well.
Great and pleasant service with hep information
LUIS - Clayton, NC 27527
Excellent job; friendly and informative.
SARAH - Clayton, NC 27527
Great service
JENAE - Clayton, NC 27527
Everything is done right and ontime
DAVID - Clayton, NC 27520
Very good service
Fast response and Great Service
Stephen - Clayton, NC 27527
Above and beyond
Chap RANDY - Clayton, NC 27527
Thank you, Ron, Matthew and Tyler for your excellent response during our time of cold and crisis. You all went above and beyond to make us comfortable during a holiday season. Patty and I so appreciate your care and concern you showed to us. God bless you all. All five stars! Sincerely, Randy and Patty Hickman
Zach T.
Tech performed maintenance on two systems per energy savings agreement. Both systems are operating properly at this time.
Tyler M.
REPLACE ALL BRANCH LINES, SUPPLY & RETURN GRILLES Unit I
Tyler M.
After inspecting the new thermostat and the existing EIM communicating module, I found that the new thermostat has a different EIM that it is compatible with therefore the existing can not be used. Office is tracking down availability for EIM and will reach out with customer. New EIM replacement: $675 plus tax.
Zach T.
Upon arrival customer made tech aware that the air seemed dry in the home and they were thinking the humidifier was not working. Tech proceeded to unit and began testing electrical circuit. Tech found several points that were not making good contact. Tech secured connecting and tested humidifier. Humidifier is powering on and seems to be working properly at this time. Humidifier may need to be replaced in the near future. Tech collected for minor repair and environmental and safety fee.
Zach T.
Tech performed maintenance per energy savings agreement. All major opponents tested within spec and system is in good working order at this time. Tech noticed a blockage in the condensate drain line consisting of grass, dirt, and algae. Tech cleared drain line and added algae tabs to drain pan to prevent further blockages. Tech also advised customer to speak with lawn maintenance to make sure they are blowing any debris away from unit. The blocked drain line caused a water to overflow from drain pan into blower compartment. Excess moisture cause a bad mold/mildew buildup on blower motor and in blower compartment. Tech cleaned and sanitized blower and blower compartment. Tech checked duct system to ensure buildup had not spread to duct system. Tech found no evidence of spreading at this time. Tech recommends adding plasma pure air ionization device to prevent further mold growth/buildup in duct system and unit and to keep indoor air quality good. Customer is renewing PSA. Customers n
Zach T.
Upon arrival customer made tech aware that unit had been backing up water and water was draining out of the unit itself. Customer had to put buckets and totes up under unit to prevent water from filling up crawlspace. Tech first check primary pan float switch and found that it had failed. Tech replaced float switch under full warranty. Tech tested new float switch and confirmed it was cutting power to condenser. Tech then filled the primary pan with several bottles of water and noticed water pooling up in back right corner of pan closest to the supply side. Tech relocated float switch and ez trap condensate drain line to service port on the other side. Tech sealed other openings with silicone. Tech ran 6 bottles of water through unit with no issues observed. System is draining properly at this time. Tech replaced 20x25x1 filter and 12x12x1 filter. Tech had to fabricate 12x12x1 filer. Future techs will need to have 12x12x1 filter stocked on truck. System is heating properly at this ti
Kyle W.
REPLACED UV BULB. RECOMMEND PLASMAPURE AIR PURIFIER.
Zach T.
Customer extended PSA and paid by card. Customer requested comfort consultant to come out and price system replacement. Tech called office and set up visit for January 19th @1pm. System is heating properly at this time.
Zach T.
Tech performed maintenance on upstairs system per energy savings agreement. System is working properly at this time.
Luis R.
Tech was informed customer had replaced thermostat but heat would not turn on upon further inspection tech found thermostat programmed to heat pump mode unit is gas furnace tech quoted out $165.24 to reprogramm thermostat and a $134 commercial diagnostic customer agreed tech reprogrammed thermostat to conventional gas heating unit started up no issues unit is heating correctly
Michael H.
unit in high pressure lockout. tech recommends replacing defrost tstat due to condition, cost of 340.00/285.00 plus tax. tech found the condenser fan motor stuck, hard run, recommend replacement of motor with oem due to challenges with installing universal motor replacement is 952.00/798.00 plus tax. customer approved repairs needed to order motor
Michael H.
Tracy stated when she came in the reservoir for the condensate pump was full. she removed, emptied and reinstalled the reservoir. upon arrival tech found the reservoir empty but unit was not running. power was cycled, tech disconnected the safety circuit in the pump and unit came on. safety circuit was reconnected and unit came on. recommend replacement of condensate pump assembly due to sticking safety interior the pump. information in pictures on company cam. need quote price and ETA. system was running upon departure
Jacobo C.
JACOB AND JUAN INSTALLED A 3 TON TRANE SPLIT HEAT PUMP
Zach T.
Performed tune up on Trane split system.
Zach T.
Performed tune up on 3 Trane split systems.
Randy K.
Full service on 5 Trane heat pumps, Lennox package heat.
Kevin B.
KEVIN AND CHRIS REPLACED A 3.5 TON CARRIER SPLIT SYSTEM
Romario T.
Tech replaced a section of flex duct.
Noah C.
Performed tune up on one system.
Tyler M.
Performed tune up on Amana gas pack.
Nate L.
Tech diagnosed and repaired Trane gas furnace.
Landen H.
Performed tune up on Armana split system.
Romario T.
Tech serviced a Trane split system.
Jacobo C.
JACOB AND JUAN INSTALLED A 2 TON TRANE SPLIT HEAT PUMP
Tabatha W.
CARLOS AND AUDONEL REPLACED A 10 TON CARRIER GAS PACK
