Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for New Bern, NC
Powered by Nearby NowOur Reviews by City
Great Service!!
PRIME - New Bern, NC
Professional and thorough
EMILY - New Bern, NC
2022.09.14 - Mathew, the service representative, was professional and friendly. I accompanied him as he did his analysis and he answered my questions as we proceeded. Sadly, there is a refrigerant leak in the 20 year old heat pump system. Another representative will visit tomorrow to determine a replacement system and to give me me pricing and scheduling information.
Great Service
Jhonell - New Bern, NC
Above and Beyond
Hillary - New Bern, NC
I am thrilled with the service that I have received from Jackson & Sons so far. I called on Monday with an issue and they had a technician that day. I was so impressed I signed up for their maintenance plan and had another technician come out today for my first service appointment. The technicians are polite, timely, professional, and thorough. Tomorrow they are sending out a crew to assess my initial problem and work on a resolution. Thank you for your timely attention and professional service people!
Great customer care and prompt
CRAIG - New Bern, NC
They were prompt with their service and actually came by sooner than anticipated. Each persons we interacted with was extremely personable and seemed happy about what they were doing and was willing to answer any and all questions. The process to buy a new unit was seamless, and we were given adequate information and several options. We were completely satisfied.
Excellent service
JENNIFER - New Bern, NC
Great Service and Vers knowledgeable
MICHAEL - New Bern, NC
The Technicians and Mike were very professional and knowledgeable. The Installation went Great and i am very pleaesed.Thank You very much😁
Professional and exceptional service
Sara - New Bern, NC
On time went right to work fixed the issue in no time, Caleb was ''Great''.
Brookdale - New Bern, NC
Professional & Courteous
Debbie - New Bern, NC
Noah showed professionalism and courtesy when servicing our AC today.
SAVED THE DAY !
EASTERN CAROLINA WOMEN'S CENTER - New Bern, NC
Not only did the service for our A/C unit go GREAT! But they go out of their way with EXCELLENT CUSTOMER SERVICE ! Thank you Kevin !
Great Service!
Debbie - New Bern, NC
I was very impressed with the professionalism and kindness Caleb showed while repairing my AC. I would recommend Caleb and Jackson & Son for AC needs!
Great Service ! Quick Response Time !
EASTERN - New Bern, NC
Very nice technician
Jeffrey - New Bern, NC
Professional & Courteous
Debbie - New Bern, NC
Caleb was very professional and very knowledgeable of his job! He entered my home with cleanliness in mind. Always informing me of what was taking place and reassuring me everything was going well. I would definitely suggest Jackson & Son for Heating and AC service.
Great service
MICHELLE - New Bern, NC
Tyler was on time, knowledgeable, quick to diagnose AC problem, able to present all options with cost. Arranged for next appt for new unit.
Very professional
Thomas - New Bern, NC
Great Service
ALBERT - New Bern, NC
Service Technician Kyle Williams was professional and very personable. I was impressed with his knowledge of our HVAC systems.
Jim
BROOKDALE - New Bern, NC
Great job very professional the best
Maintenance
Bryant - New Bern, NC
Noah did an exceptional job on my mini split AC unit. Noah was very friendly and took time to explain things to me.
Great customer service!
Lateia - New Bern, NC
Had no issues whatsoever. Very informative, and answered any questions I had. Thank you!
Fantastic service!
Robert - New Bern, NC
Had problem in middle of the night. called first thing in morning, tech was there 2 hours latter.. great job !!
PRESCOTT - New Bern, NC
Excellent Service
EASTERN - New Bern, NC
Very professional! Did good job
John - New Bern, NC
Good experience
Matthew L.
Tech is servicing an Air Ease split system.
Matthew L.
Tech is servicing an AirEase split system.
Matthew L.
Tech is servicing a Goodman split system.
Carlos R.
TECHNICIANS REMOVED THE OLD UNIT AND REPLACED IT WITH A NEW 3.5 TON SPLIT TRANE UNIT
Matthew L.
Tech is servicing a Rheem split system.
Romario T.
Tech serviced a Trane split system.
Logan K.
Tech service and cleand air ease split system
Randy K.
Filter change on RTU 1-8
Randy K.
Filter change on all ceiling, wall returns. Washed 3 mini filters.
Zach T.
Tech performed tune up on Nordyne split system.
Landen H.
Performed tune on just goodman condenser.
Landen H.
Performed tune up on Trane gas pack.
Kevin B.
TECHNICIANS REMOVED THE OLD UNIT AND REPLACED IT WITH A NEW GOODMAN 5 TON SPLIT HEAT PUMP
Luis R.
Diagnosed
Luis R.
Repair
Matthew L.
Tech is servicing a Trane gas pack.
Campbell C.
Trane package unit PSA.
Campbell C.
Tech maintenanced goodman package unit.
Matt C.
Tech performed tune up on bryant split system
Noah C.
Performed tune up on one system.
Matthew L.
Tech is servicing a Goodman split system.
Kevin B.
TECHNICIANS REPLACED A UNIT AND DUCT SYSTEM
Luis R.
Diagnosed
Matthew L.
Tech is servicing a dehumidifier.
Tabatha W.
TECHNICIANS REMOVED THE OLD UNIT AND REPLACED IT WITH A NEW TRANE SPLIT HEAT PUMP
