New Bern NC Heating & Air Conditioning Services

Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.

Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.

Local Reviews
for New Bern, NC

Jackson & Sons Rated 4.9 out of 5 stars based on 135 customer reviews

Our Reviews by City

1, NC (1)
9, NC (2)
Ayden, NC (18)
Fork, NC (25)
Kenly, NC (64)
Selma, NC (72)


Map of New Bern, NC 28562

Great Service and Technician




Review of Jackson & Sons

Campbell is personable, respectful, and trustworthy to have come in the house and perform his job. I’d choose his to be my technician every time!

New BernNC28562 35.0375-77.0275

Map of New Bern, NC 28560

Great Service




Review of Jackson & Sons

Great service

New BernNC28560 34.9625-76.9275

Map of New Bern, NC 28560

Routine Maintenance Check-up




Review of Jackson & Sons

My service appointment experience was very good. I highly recommend this company to others.

New BernNC28560 35.0275-76.9875

Map of New Bern, NC 28562

Excellent Excellent Excellent




Review of Jackson & Sons

Problem found and problem fixed quickly!

New BernNC28562 34.965-76.9825

Map of New Bern, NC 28560

Excellent Service




Review of Jackson & Sons

Noah is wonderful!!! Once again excellent service!!!

New BernNC28560 34.97-76.97

Map of New Bern, NC 28560

Outstanding Design & installation. The communication was even better.




Review of Jackson & Sons

I can’t say enough about Jackson & Sons… they delivered on every level.

New BernNC28560 35.105-77.035

Map of New Bern, NC 28560

Excellent Service!




Review of Jackson & Sons

This is a rental property. I was not able to meet Landen in person however, very thankful for the pictures and report. I'm 3.5 hours away from this property and it gave me peace of mind with the pictures and report. THANK YOU THANK YOU THANK YOU. I deal with a lot of stress and y'all make it very easy and no stress. This company has been worth every penny. I know y'all were more expensive when we had the new HVAC installed but you get what you pay for. Thank you again. We will continue using your services for our HVAC needs

New BernNC28560 35.1075-77.0725

Map of New Bern, NC 28560

great service




Review of Jackson & Sons

technician was very helpful to explain the trouble.

New BernNC28560 35.075-76.97

Map of New Bern, NC 28562

Excellent Sercice!




Review of Jackson & Sons

Worked quickly & communicated well!

New BernNC28562 35.045-77.0225

Map of New Bern, NC 28562

Professional As Always!




Review of Jackson & Sons

We plan to keep using Jackson and Sons for as long as we are in eastern NC. Ken was professional, friendly, and knowledgeable!

New BernNC28562 35.09-77.095

Great service




Review of Jackson & Sons

New BernNC28562 35.115-77.0825

Excellent Service




Review of Jackson & Sons

The service personnel from Jackson and Sons are incredible. Very through, friendly and does excellent work.

New BernNC28560 35.07-76.9525

Excellent timely service!




Review of Jackson & Sons

Provided thorough inspection to find the problem with our unit, conferred with colleague by phone, explained fully and was respectful of our home environment.

New BernNC28562 35.0575-77.075

Excellent service




Review of Jackson & Sons

Noah is wonderful. Explains everything to us. Takes pictures to show what he did. Recommend him to anyone.

New BernNC28560 35.07-76.9625

Not sure? Guy never told us his name poor greeting. Service questionable




Review of Jackson & Sons

Guy didn't tell us his name. Did not have filters. Used our latter, left his on the truck??? No paper work. Told us we need parts no written estimate. Said office would call us Monday. But wanted us to sign up for service for 2024. Said it would be $308.00. Tried to give us quote on parts needed. Turned up heat and never checked temperature left heat up. DO NOT WANT THIS GUY BACK.

New BernNC28560 35.07-76.9625

Excellent service




Review of Jackson & Sons

New BernNC28562 35.08-77.1525

Service Call on 10/20/23




Review of Jackson & Sons

Kenny came out to our home on a follow up to our routine maintenance to replace a dual capacitor that was reported as failing. Kenny took a reading with his meter and was extremely honest with me and stated that there was nothing wrong with the capacitor and he did not see and voltage drop. We really appreciate his honesty !!! Jackson & Sons takes great care of my home.

New BernNC28562 35.0075-77.045

Very Professional




Review of Jackson & Sons

Landen is outstanding please keep him as our service technician !!!!

New BernNC28562 35.0075-77.045

Always great service. Most bang for your buck business out there.




Review of Jackson & Sons

New BernNC28562 35.1225-77.095

Great Service




Review of Jackson & Sons

Great service and provided the results of what was done. Answered all my question and he was very professional.

New BernNC28560 34.9625-76.9275

Great service, fantastic people!




Review of Jackson & Sons

Landen was professional from start to finish. They did a fantastic job, and a fanatic job at representing the company as professionals. I would highly recommend them to anyone needing service.

New BernNC28562 34.97-76.975

Excellent Service!




Review of Jackson & Sons

On time, courteous, professional!

New BernNC28560 35.0675-76.9675

Professional as always!




Review of Jackson & Sons

I am always impressed by Jackson & Sons! They are courteous, professional, and master technicians.

New BernNC28562 35.09-77.095

Scheduling could be better




Review of Jackson & Sons

I had a great experience with Randy as my technician. He is the best. The scheduling is really inefficient though. We have multiple sites with multiple units around ENC, so we have to schedule all of our preventative maintenance over a period of 3 days, or at least usually we do it in 3 days. For some reason this time we have to do it over 4 days and that's really a waste of my time and his. He finished our sites today at 2:30, he'll finish tomorrow before 2 and Thursday probably before lunch. Should just get them all done over 3 days and be done.

New BernNC28562 35.2-77.1875

Randy is the best




Review of Jackson & Sons

I always know when my services come around, that Randy is gonna find anything wrong. It seems like we always seem to have weird problems, but he always goes the extra mile to find them, fix them, and make sure I'm aware of them. Don't let this guy go, he's top notch!

New BernNC28560 35.135-77.065

Romario  T.

Romario T.

Tech returned to replace the drain pan from system 1.F.3, pumped down the system, indoor coil was pulled out to have access to replace the drain pan, pulled a vacuum below 500 microns, and released refrigerant back into the system. Tech rechecked system #6 and found a blown 3amp fuse. Tech took the thermostat off the wall and jumped the wiring to bring on the system, fuse did not blow throughout the testing. Bad thermostat for system #6 (front lobby) was diagnosed. Tech spoke with Jeff and asked for an estimate to be sent for approval first. Tech left the thermostat off the wall for now.

Near Waterscape Wy, New Bern, NC 28562
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time (unit 6 months old).

Near Plantation Dr, New Bern, NC 28562
Joshua W.

Joshua W.

Tech performed ESA, Tech recommended installation of plasma to downstairs system to help prevent bacteria and dust/debris from getting in ductwork and home. tech found no operational issues with either system at this time. Both systems are back on and operating properly at this time. Customer rented two system PSA.

Near Bay Hill Ct, New Bern, NC 28562
Joshua W.

Joshua W.

Tech performed ESA, Tech recommended attic tent to help keep dust and insulation in attic from entering home. Tech also recommended plasma to help keep unit and ductwork clear of bacteria and dust/debris.tech found no operational issues with system at todays visit. System is back on and operating properly at this time. Customer supplies their own filters.

Near Tupelo Trail, New Bern, NC 28562
Romario  T.

Romario T.

[email protected] Found an inducer draft motor hesitating to start due to a failed 4mfd capacitor. Tech chela the compressor and cheked out on the caution level, no refrigerant leaks detected at this time but does strongly recommend ESA(maintenance). Burned need cleaning. provided options and costumer declined a field super Visit for now as well as the non-stock inducer draft motor replacement and only decided to go with a 4mfd capacitor replacement. System is back heating.

Near Roanoke Ave, New Bern, NC 28562
Juan  R.

Juan R.

25SCA530A003/FJ4DNXB30L00 & Surge Protector

Near Barbary Coast Dr, New Bern, NC 28560
Romario  T.

Romario T.

ASSISTED WITH PRIMARY DRAIN PAN REPLACEMENT. Replaced drain pan on split system #6, and leveled out airhandler #10. System # 1f3 needs a different style drain pan, Jerry/office is aware of the findings. Maintenance man asked about the repairs for system #11 and #7, which are currently waiting to be approved.

Near Waterscape Wy, New Bern, NC 28562
Arturo  A.

Arturo A.

Tech performed maintenance on 2 systems. Tech found no challenges at today’s visit system is operating Correctly at this time. Homeowner extended PSA for 2 visits 1 year via check for $734.44.

Near Arbon Ln, New Bern, NC 28562
Arturo  A.

Arturo A.

Tech performed maintenance per energy savings agreement. Tech found no challenges at today’s visit system is operating correctly at this time. Homeowner decided to extend ESA for $318.12 via cash 2 visits 1 year. Replaced 2 20x20x1.

Near NC-55, New Bern, NC 28562
Arturo  A.

Arturo A.

Tech performed maintenance per energy savings agreement. Tech offered plasma pure air to help prevent mold/allergies buildup inside of home/system homeowner will stick with uv light and keep replacing bulb which has been less than a year since installed she stated. Will need to drop off 2 12x12x1 filters at the door when in area.

Near Tebo Rd, New Bern, NC 28562
Percy M.

Percy M.

PERFORMED CMA INSPECTION ON 2 SPLIT SYSTEMS. SYSTEMS ARE PERFORMING PROPERLY.

Near Van Moreadith Rd, New Bern, NC 28562
Bryce C.

Bryce C.

Customer invested in in new system

Near Barbary Coast Dr, New Bern, NC 28560
Luis R.

Luis R.

Tech was informed system would running longer and light bill was getting higher and higher. Tech found a leak in the factory soldering joint as well in the sensing bulb od pig tail was broken leaking all the sensing bulb refrigerant tech called office and they informed tech to give txv price and factory soldering repair would be performed if txv if replaced. Tech informed customer system is out of warranty and the major repair customer wants quote on new system before moving forward.

Near Barbary Coast Dr, New Bern, NC 28560
Audonel G.

Audonel G.

Upgrade Existing Duct System

Near Celadon Ln, New Bern, NC 28562
Luis R.

Luis R.

Tech returned to replace zone board. Tech also replaced zone damper thermostat wires. Once replaced tech programmed the zone board and assigned the zone dampers to the zone sensors. Tech cycled system and tested zone dampers. System and dampers are operating properly at this time. Tech spoke with Trane tech support about the 1040 not allowing system control at thermostat only being able to control at the downstairs thermostat Trane tech informed tech that 1040 thermostat is only able to move temperature not system mode. Tech put both zones on auto mode. Customer did mention last time it worked for 24hours tech informed her to keep a eye on it and inform us if error code comes back. System is operating properly and communicating properly at this time.

Near Hilda Dr, New Bern, NC 28562
Bryce C.

Bryce C.

Left proposal

Near Windy Trail, New Bern, NC 28560
Campbell  C.

Campbell C.

Tech found no difficulties at this time.

Near Weathersby Dr, New Bern, NC 28562
Campbell  C.

Campbell C.

Tech found no difficulties at this time. Homeowner extended esa.

Near Blackheath Dr, New Bern, NC 28560
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time.

Near Mona Passage Ct, New Bern, NC 28560
Kyle W.

Kyle W.

UPON ARRIVAL REQUESTED TO RE-SCHEDULE MAINTENANCE IN 2 MORE MONTHS. HAS ONLY BEEN 4 MONTHS SINCE PREVIOUS VISIT.

Near River Rd, New Bern, NC 28562
Landen  H.

Landen H.

Tech washed and serviced unit and found unit to be older but working and heating properly at this time tech found evap coil to also be rusted and corroded but found no leaks at this time. Customer extended psa via master card 372.56

Near Mona Passage Ct, New Bern, NC 28560
Kyle W.

Kyle W.

FOUND CEILING DAMAGE DUE TO WATER ABOVE 1ST FLOOR BATHTUB. 2ND FLOOR BATHROOM IS DIRECTLY ABOVE 1ST FLOOR BATHROOM. SEEMS TO BE PLUMBING ISSUE. UNABLE TO LOCATE AIR HANDLER, BUT IT IS NOT POSSIBLE AIR HANDLER IS LOCATED WHERE WATER DAMAGE IS LOCATED. AIR HANDLER MAY BE INSTALLED WITHIN WALLS OR NEIGHBORING APARTMENTS.

Near Ashley Pl, New Bern, NC 28562
Percy M.

Percy M.

PERFORMED CMA INSPECTION ON 6 SPLIT SYSTEMS. SPLIT SYSTEM #4 HEAT PUMP CONDENSER COMPRESSOR CAPACITOR RATED FOR 70MFD TESTED WEAK . APPROVAL GIVEN BY MR. JEFF TO REPLACE CAPACITOR. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY.

Near Glenburnie Dr, New Bern, NC 28560
Noah C.

Noah C.

Tech performed CMA filter change. Tech changed four 20x25x2 filters at old gas pack, four 20x20x1 filters in kitchen, eight 20x24x2 filters at new gas pack and a 16x20x2 filter at each dehumidifier. Tech also washed make up air washable filters.

Near Dr. M.L.K. Jr Blvd, New Bern, NC 28562
Luis R.

Luis R.

Tech performed a pre buy inspection tech found a gas pack system at the home with lp gas. Tech found duct work has age to it but is not leaking or has holes still in working condition. Tech found standing pressure for the 410a system at 168 once engaged cooling pressure dropped to 36/210. Tech performed a leak search did not fin any leaks present at this time tech suspects txv is shut down causing the pressure issues gas part of system is operating properly at this time. Office to give quote on new system

Near Old Vanceboro Rd, New Bern, NC 28560

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
Energy Efficient Experts
Same Day Repairs
5 Star Service
Dependable Warranties
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