New Bern NC Heating & Air Conditioning Services

Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.

Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.

Local Reviews
for New Bern, NC

Jackson & Sons Rated 5.0 out of 5 stars based on 89 customer reviews

Our Reviews by City

1, NC (1)
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Fork, NC (25)
Kenly, NC (49)
Selma, NC (61)


Map of New Bern, NC 28562

Great service call




Review of Jackson & Sons

Kenny was excellent, did a thorough job, left things in clean good shape

New BernNC28562 35.0625-77.0725

Map of New Bern, NC 28560

Excellent service




Review of Jackson & Sons

Noah is always outstanding, very knowledgeable. Very well mannered.

New BernNC28560 35.07-76.9625

Map of New Bern, NC 28560

Top Notch Service




Review of Jackson & Sons

Tech was knowledgeable, efficient and communicated well. Careful in and around our home. Left everything neat and orderly as he found it.

New BernNC28560 35.0675-76.9625

Map of New Bern, NC 28562

Great Services as always. Going above and beyond. Thanks




Review of Jackson & Sons

New BernNC28562 35.115-77.0925

Response from Jackson & Sons:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.


Map of New Bern, NC 28562

Great Services as always




Review of Jackson & Sons

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New BernNC28562 35.115-77.0925

Map of New Bern, NC 28562

Awesome company




Review of Jackson & Sons

Excellent service and technicians are very polite

New BernNC28562 35.0075-77.045

Map of New Bern, NC 28562

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Review of Jackson & Sons

New BernNC28562 35.115-77.0925

Map of New Bern, NC 28562

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Review of Jackson & Sons

New BernNC28562 35.115-77.0925

Map of New Bern, NC 28562

Very very satisfied




Review of Jackson & Sons

The installation could not have gone smoother. Answered all my crazy questions. Made sure that everything was running as it should.

New BernNC28562 35.08-77.15

Map of New Bern, NC 28562

Great Service went above and beyond




Review of Jackson & Sons

New BernNC28562 35.115-77.0925

Great service




Review of Jackson & Sons

New BernNC28560 35.075-76.97

Great Responsiveness & knowledgeable.




Review of Jackson & Sons

Matt was very considerate and understanding, even after confusion that was created by my error. Clear & precise with findings of HouseCall. Also was patience while i had taken care of the dogs.

New BernNC28562 35.1425-77.21

Great Service




Review of Jackson & Sons

Very nice young man, Matthew did a great job, told us all about our unit, and fixed the problem.

New BernNC28562 35.065-77.1075

Fantastic as always




Review of Jackson & Sons

High quality work, professional people, great price. Could not recommend more.

New BernNC28560 35.12-77.0475

Great service




Review of Jackson & Sons

Technician was great

New BernNC28560 35.12-77.0675

Very Professional




Review of Jackson & Sons

Logan is an outstanding and professional tech and we would like him to service our equipment every time

New BernNC28562 35.0075-77.045

Great Customer Service




Review of Jackson & Sons

Very thorough in explaining problems and a true professional at troubleshooting to find a solution.

New BernNC28562 35.0325-77.0225

Seamless




Review of Jackson & Sons

So easy to work with. Estimator was so kind and helpful and kept us updated with install. Very knowledgeable. So easy to talk to someone on the phone.

New BernNC28562 35.0425-77.015

Excellent service.




Review of Jackson & Sons

Romeo T. was professional, friendly and apparently well trained. He solicited and answered all my questions.

New BernNC28562 35.0725-77.1225

Great Service!!




Review of Jackson & Sons

New BernNC28560 35.12-77.0825

Professional and thorough




Review of Jackson & Sons

2022.09.14 - Mathew, the service representative, was professional and friendly. I accompanied him as he did his analysis and he answered my questions as we proceeded. Sadly, there is a refrigerant leak in the 20 year old heat pump system. Another representative will visit tomorrow to determine a replacement system and to give me me pricing and scheduling information.

New BernNC28562 35.1-77.1075

Great Service




Review of Jackson & Sons

New BernNC28562 35.03-77.0225

Above and Beyond




Review of Jackson & Sons

I am thrilled with the service that I have received from Jackson & Sons so far. I called on Monday with an issue and they had a technician that day. I was so impressed I signed up for their maintenance plan and had another technician come out today for my first service appointment. The technicians are polite, timely, professional, and thorough. Tomorrow they are sending out a crew to assess my initial problem and work on a resolution. Thank you for your timely attention and professional service people!

New BernNC28560 35.1075-77.0675

Great customer care and prompt




Review of Jackson & Sons

They were prompt with their service and actually came by sooner than anticipated. Each persons we interacted with was extremely personable and seemed happy about what they were doing and was willing to answer any and all questions. The process to buy a new unit was seamless, and we were given adequate information and several options. We were completely satisfied.

New BernNC28562 35.0425-77.015

Excellent service




Review of Jackson & Sons

New BernNC28562 35.1175-77.095

Kenny C.

Kenny C.

Performed ESA, recommended plasma air purifier. Has 3 air purifiers inside home. Tech installed 1 surge protector and the other surge protector failed due to manufacturer defect. Will need to schedule Thursday to come out and install the other one on mini split unit. Tech also installed ez trap after homeowners approval.

Near Hillsboro Dr, New Bern, NC 28562
Jesse J.

Jesse J.

Upon inspection tech found disconnect damaged. The slide switch is broken and unable to power unit on. Recommend replacing disconnect. Upon inspection tech found the pull out handle for disconnect damaged and missing. Tech recommends replacing disconnect. Upon inspection tech found weak blower capacitor. Capacitor rated at 15 mfd, tested at 12.98 mfd, below normal operating range. Recommend replacing. Upon inspection tech found the heat strip contactor buzzing. Contactor was also dark and pitted. All signs of failure. Recommend replacing. Tech found weak blower capacitor. Capacitor rated for 15 mfd, tested at 12.70, below normal operating range. Recommend replacing. Tech found blower capacitor weak. Capacitor rated for 15 mfd, tested at 13.14 mfd which is below normal operating range. Recommend replacing

Near Brunswick Ave, New Bern, NC 28562
Campbell  C.

Campbell C.

Tech found no difficulties at this time.

Near Cardinal Dr, New Bern, NC 28560
Donald  S.

Donald S.

Thomas Breedlove , 805 503 8057 910 554 2207 Aaron George 435 531 8681 Brooks George Airhandler has rust in auxiliary drain pan. Also has water in the pan. Auxiliary float switch does work. Reason for overflow is that the drain is not properly cleaned. Elbow that comes off the primary pan is full of algae Solution to this problem is to install an ez trap and properly clean the drain. Also recommend a primary pan float switch Tech could see small amounts of what appeared to be oil in the drain pan. Indoor coil has a small leak. Indoor blower is drawing high amps due to being in wet conditions all the time. 2.69/ 2.7 amps Will recommend new 1/3 hp blower motor Zone system is operational at this time, appears to have had a new damper installed. System has a faulty txv. System appears to have been converted improperly from r22 to r 438a Superheat is high, sub cooling is also high Recommend new system due to problems and age. Office will need to price the indoor TXV

Near Birch Ct, New Bern, NC 28562
Donald  S.

Donald S.

System heat partially works due to failed sequencer. One of the heatstrip banks does have a burnt wire, due to lack of airflow for severely impacted coil previously mentioned. 3 stack sequencer had one bad layer Tech changed over one strip to another layer to get both legs to work Mrs Edwards can not afford repairs , she is also the tenant of this property New system is recommended but unfortunately she does not own property and land lord does not care about repairing house according to Mrs Edwards.

Near Keener Ave, New Bern, NC 28560
Kenny C.

Kenny C.

Performed ESA, upon arrival tech found auxiliary drain pan full of water due to clogged drain line. Tech unclogged drain and vacuumed out water from drain pan. Tech also installed plasma air purifier after homeowners approval.

Near Bernhurst Rd, New Bern, NC 28560
Noah C.

Noah C.

Tech cleaned both systems thoroughly, found no challenges at this time. Customer extended PSA on both systems for one year two visits. Tech collected $606.34 by card.

Near Chair Rd, New Bern, NC 28560
Noah C.

Noah C.

Tech cleaned system thoroughly, system is operating properly at this time.

Near Cardinal Dr, New Bern, NC 28560
Donald  S.

Donald S.

Found system to have compressor shorted to ground verified warranty is no longer valid Tech set up comfort consultant for tomorrow

Near Ella Sofia Ln, New Bern, NC 28562
Donald  S.

Donald S.

Tech found issue to be indoor fan relay Tenant does not have money for relay Tenant is also moving Overall tech recommends new system due to age. Tenant does not want to buy for house she will not be staying in. Moving to an appointment. M coil is severely stopped up and damaged recommend new coil

Near Keener Ave, New Bern, NC 28560
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time. Tech installed 3/4 union. Customer extended psa via check check number 434.

Near Caroline Ct, New Bern, NC 28560
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time. Customer is moving soon. Customer doesn’t wish to extended psa.

Near Capstan Ct, New Bern, NC 28560
Michael H.

Michael H.

Upon arrival tech was informed by Jack that they had just got chiller back up from them working on it. They had disassembled the external heat exchanger, cleaned out and reassembled. Jack said the tank water temperature had dropped 10 C this morning. They had also replaced a couple fittings and flushed the condenser coil out. Tech monitored operation for 30-45 minutes and temperature at chiller and tank displays dropped 1 C. There is 10 C (18 F) delta T difference between chiller temperature and tank (1300 gal) temperature. Chiller is working correctly at this time and it is not leaking at the moment.

Near Bosch Blvd, New Bern, NC 28562
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time.

Near Hilda Dr, New Bern, NC 28562
Michael H.

Michael H.

Tech made contact with Zach after arriving on site. Tech was informed that they had reached out to LG certified company and they came out on 5/9 and repaired challenge.

Near Elizabeth Ave, New Bern, NC 28562
Michael H.

Michael H.

Tech found drain trap clogged. Tech cut 1 in drain line to remove trap assembly for cleaning. Pumped water from auxiliary drain pan due to drain fitting leaking because there is no gasket, just silicone. Recommend upgrading drain trap and installing secondary float switches on all 6 systems.

Near Howell Rd, New Bern, NC 28562
Wayne  T.

Wayne T.

WAYNE AND MARQUS REPLAED A CARRIER PACKAGED HEAT PUMP

Near Hwy 17, New Bern, NC 28562
Jesse J.

Jesse J.

Tech preformed CMA FILTER CHANGE on 6 airhandler, one DOAS unit and one mini split.

Near Elizabeth Ave, New Bern, NC 28562
Jesse J.

Jesse J.

Tech preformed CMA FILTER CHANGE on chiller systems

Near Bosch Blvd, New Bern, NC 28562
Jesse J.

Jesse J.

Tech preformed CMA FILTER CHANGE on 8 package units and one mini split.

Near Bosch Blvd, New Bern, NC 28562
Demarcus  M.

Demarcus M.

Consultation Code: ENGCPDP4T

Near Hwy 17, New Bern, NC 28562
Jacobo C.

Jacobo C.

Trane 3.0-Ton Outdoor Condenser & Indoor Air Handler

Near McCarthy Blvd, New Bern, NC 28562
Kenny C.

Kenny C.

Performed ESA. Homeowner extended ESA, tech installed surge protector after homeowners approval.

Near Catarina Ln, New Bern, NC 28562
Kenny C.

Kenny C.

Performed ESA, homeowner extended ESA. Tech installed surge protection after homeowners approval.

Near Country Club Rd, New Bern, NC 28562
Kenny C.

Kenny C.

Performed ESA. Homeowner extended PSA, recommended surge protection and plasma air purifier.

Near Tremayne Dr, New Bern, NC 28560

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
Energy Efficient Experts
Same Day Repairs
5 Star Service
Dependable Warranties
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