Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for New Bern, NC
Our Reviews by City
Great service call
Les - New Bern, NC 28562
Kenny was excellent, did a thorough job, left things in clean good shape
Excellent service
JORDAN - New Bern, NC 28560
Noah is always outstanding, very knowledgeable. Very well mannered.
Top Notch Service
WALTER - New Bern, NC 28560
Tech was knowledgeable, efficient and communicated well. Careful in and around our home. Left everything neat and orderly as he found it.
Great Services as always. Going above and beyond. Thanks
STATE - New Bern, NC 28562
Response from Jackson & Sons:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great Services as always
STATE - New Bern, NC 28562
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Awesome company
MCGARRY - New Bern, NC 28562
Excellent service and technicians are very polite
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STATE - New Bern, NC 28562
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STATE - New Bern, NC 28562
Very very satisfied
ELIZABETH - New Bern, NC 28562
The installation could not have gone smoother. Answered all my crazy questions. Made sure that everything was running as it should.
Great Service went above and beyond
STATE - New Bern, NC 28562
Great service
HILTEBRAND - New Bern, NC 28560
Great Responsiveness & knowledgeable.
William - New Bern, NC 28562
Matt was very considerate and understanding, even after confusion that was created by my error. Clear & precise with findings of HouseCall. Also was patience while i had taken care of the dogs.
Great Service
KELLY - New Bern, NC 28562
Very nice young man, Matthew did a great job, told us all about our unit, and fixed the problem.
Fantastic as always
Sara - New Bern, NC 28560
High quality work, professional people, great price. Could not recommend more.
Great service
BILL - New Bern, NC 28560
Technician was great
Very Professional
MICHAEL - New Bern, NC 28562
Logan is an outstanding and professional tech and we would like him to service our equipment every time
Great Customer Service
Jhonell - New Bern, NC 28562
Very thorough in explaining problems and a true professional at troubleshooting to find a solution.
Seamless
CRAIG - New Bern, NC 28562
So easy to work with. Estimator was so kind and helpful and kept us updated with install. Very knowledgeable. So easy to talk to someone on the phone.
Excellent service.
JAMES - New Bern, NC 28562
Romeo T. was professional, friendly and apparently well trained. He solicited and answered all my questions.
Great Service!!
PRIME - New Bern, NC 28560
Professional and thorough
EMILY - New Bern, NC 28562
2022.09.14 - Mathew, the service representative, was professional and friendly. I accompanied him as he did his analysis and he answered my questions as we proceeded. Sadly, there is a refrigerant leak in the 20 year old heat pump system. Another representative will visit tomorrow to determine a replacement system and to give me me pricing and scheduling information.
Great Service
Jhonell - New Bern, NC 28562
Above and Beyond
Hillary - New Bern, NC 28560
I am thrilled with the service that I have received from Jackson & Sons so far. I called on Monday with an issue and they had a technician that day. I was so impressed I signed up for their maintenance plan and had another technician come out today for my first service appointment. The technicians are polite, timely, professional, and thorough. Tomorrow they are sending out a crew to assess my initial problem and work on a resolution. Thank you for your timely attention and professional service people!
Great customer care and prompt
CRAIG - New Bern, NC 28562
They were prompt with their service and actually came by sooner than anticipated. Each persons we interacted with was extremely personable and seemed happy about what they were doing and was willing to answer any and all questions. The process to buy a new unit was seamless, and we were given adequate information and several options. We were completely satisfied.
Excellent service
JENNIFER - New Bern, NC 28562
Kenny C.
Performed ESA, recommended plasma air purifier. Has 3 air purifiers inside home. Tech installed 1 surge protector and the other surge protector failed due to manufacturer defect. Will need to schedule Thursday to come out and install the other one on mini split unit. Tech also installed ez trap after homeowners approval.
Jesse J.
Upon inspection tech found disconnect damaged. The slide switch is broken and unable to power unit on. Recommend replacing disconnect. Upon inspection tech found the pull out handle for disconnect damaged and missing. Tech recommends replacing disconnect. Upon inspection tech found weak blower capacitor. Capacitor rated at 15 mfd, tested at 12.98 mfd, below normal operating range. Recommend replacing. Upon inspection tech found the heat strip contactor buzzing. Contactor was also dark and pitted. All signs of failure. Recommend replacing. Tech found weak blower capacitor. Capacitor rated for 15 mfd, tested at 12.70, below normal operating range. Recommend replacing. Tech found blower capacitor weak. Capacitor rated for 15 mfd, tested at 13.14 mfd which is below normal operating range. Recommend replacing
Campbell C.
Tech found no difficulties at this time.
Donald S.
Thomas Breedlove , 805 503 8057 910 554 2207 Aaron George 435 531 8681 Brooks George Airhandler has rust in auxiliary drain pan. Also has water in the pan. Auxiliary float switch does work. Reason for overflow is that the drain is not properly cleaned. Elbow that comes off the primary pan is full of algae Solution to this problem is to install an ez trap and properly clean the drain. Also recommend a primary pan float switch Tech could see small amounts of what appeared to be oil in the drain pan. Indoor coil has a small leak. Indoor blower is drawing high amps due to being in wet conditions all the time. 2.69/ 2.7 amps Will recommend new 1/3 hp blower motor Zone system is operational at this time, appears to have had a new damper installed. System has a faulty txv. System appears to have been converted improperly from r22 to r 438a Superheat is high, sub cooling is also high Recommend new system due to problems and age. Office will need to price the indoor TXV
Donald S.
System heat partially works due to failed sequencer. One of the heatstrip banks does have a burnt wire, due to lack of airflow for severely impacted coil previously mentioned. 3 stack sequencer had one bad layer Tech changed over one strip to another layer to get both legs to work Mrs Edwards can not afford repairs , she is also the tenant of this property New system is recommended but unfortunately she does not own property and land lord does not care about repairing house according to Mrs Edwards.
Kenny C.
Performed ESA, upon arrival tech found auxiliary drain pan full of water due to clogged drain line. Tech unclogged drain and vacuumed out water from drain pan. Tech also installed plasma air purifier after homeowners approval.
Noah C.
Tech cleaned both systems thoroughly, found no challenges at this time. Customer extended PSA on both systems for one year two visits. Tech collected $606.34 by card.
Noah C.
Tech cleaned system thoroughly, system is operating properly at this time.
Donald S.
Found system to have compressor shorted to ground verified warranty is no longer valid Tech set up comfort consultant for tomorrow
Donald S.
Tech found issue to be indoor fan relay Tenant does not have money for relay Tenant is also moving Overall tech recommends new system due to age. Tenant does not want to buy for house she will not be staying in. Moving to an appointment. M coil is severely stopped up and damaged recommend new coil
Landen H.
Tech washed and serviced unit and found no challenges at this time. Tech installed 3/4 union. Customer extended psa via check check number 434.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Customer is moving soon. Customer doesn’t wish to extended psa.
Michael H.
Upon arrival tech was informed by Jack that they had just got chiller back up from them working on it. They had disassembled the external heat exchanger, cleaned out and reassembled. Jack said the tank water temperature had dropped 10 C this morning. They had also replaced a couple fittings and flushed the condenser coil out. Tech monitored operation for 30-45 minutes and temperature at chiller and tank displays dropped 1 C. There is 10 C (18 F) delta T difference between chiller temperature and tank (1300 gal) temperature. Chiller is working correctly at this time and it is not leaking at the moment.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Michael H.
Tech made contact with Zach after arriving on site. Tech was informed that they had reached out to LG certified company and they came out on 5/9 and repaired challenge.
Michael H.
Tech found drain trap clogged. Tech cut 1 in drain line to remove trap assembly for cleaning. Pumped water from auxiliary drain pan due to drain fitting leaking because there is no gasket, just silicone. Recommend upgrading drain trap and installing secondary float switches on all 6 systems.
Wayne T.
WAYNE AND MARQUS REPLAED A CARRIER PACKAGED HEAT PUMP
Jesse J.
Tech preformed CMA FILTER CHANGE on 6 airhandler, one DOAS unit and one mini split.
Jesse J.
Tech preformed CMA FILTER CHANGE on chiller systems
Jesse J.
Tech preformed CMA FILTER CHANGE on 8 package units and one mini split.
Demarcus M.
Consultation Code: ENGCPDP4T
Jacobo C.
Trane 3.0-Ton Outdoor Condenser & Indoor Air Handler
Kenny C.
Performed ESA. Homeowner extended ESA, tech installed surge protector after homeowners approval.
Kenny C.
Performed ESA, homeowner extended ESA. Tech installed surge protection after homeowners approval.
Kenny C.
Performed ESA. Homeowner extended PSA, recommended surge protection and plasma air purifier.
