Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for New Bern, NC
Our Reviews by City
Great Responsiveness & knowledgeable.
William - New Bern, NC 28562
Matt was very considerate and understanding, even after confusion that was created by my error. Clear & precise with findings of HouseCall. Also was patience while i had taken care of the dogs.
Great Service
KELLY - New Bern, NC 28562
Very nice young man, Matthew did a great job, told us all about our unit, and fixed the problem.
Fantastic as always
Sara - New Bern, NC 28560
High quality work, professional people, great price. Could not recommend more.
Great service
BILL - New Bern, NC 28560
Technician was great
Very Professional
MICHAEL - New Bern, NC 28562
Logan is an outstanding and professional tech and we would like him to service our equipment every time
Great Customer Service
Jhonell - New Bern, NC 28562
Very thorough in explaining problems and a true professional at troubleshooting to find a solution.
Seamless
CRAIG - New Bern, NC 28562
So easy to work with. Estimator was so kind and helpful and kept us updated with install. Very knowledgeable. So easy to talk to someone on the phone.
Excellent service.
JAMES - New Bern, NC 28562
Romeo T. was professional, friendly and apparently well trained. He solicited and answered all my questions.
Great Service!!
PRIME - New Bern, NC 28560
Professional and thorough
EMILY - New Bern, NC 28562
2022.09.14 - Mathew, the service representative, was professional and friendly. I accompanied him as he did his analysis and he answered my questions as we proceeded. Sadly, there is a refrigerant leak in the 20 year old heat pump system. Another representative will visit tomorrow to determine a replacement system and to give me me pricing and scheduling information.
Great Service
Jhonell - New Bern, NC 28562
Above and Beyond
Hillary - New Bern, NC 28560
I am thrilled with the service that I have received from Jackson & Sons so far. I called on Monday with an issue and they had a technician that day. I was so impressed I signed up for their maintenance plan and had another technician come out today for my first service appointment. The technicians are polite, timely, professional, and thorough. Tomorrow they are sending out a crew to assess my initial problem and work on a resolution. Thank you for your timely attention and professional service people!
Great customer care and prompt
CRAIG - New Bern, NC 28562
They were prompt with their service and actually came by sooner than anticipated. Each persons we interacted with was extremely personable and seemed happy about what they were doing and was willing to answer any and all questions. The process to buy a new unit was seamless, and we were given adequate information and several options. We were completely satisfied.
Excellent service
JENNIFER - New Bern, NC 28562
Great Service and Vers knowledgeable
MICHAEL - New Bern, NC 28562
The Technicians and Mike were very professional and knowledgeable. The Installation went Great and i am very pleaesed.Thank You very much😁
Professional and exceptional service
Sara - New Bern, NC 28560
On time went right to work fixed the issue in no time, Caleb was ''Great''.
Brookdale - New Bern, NC 28562
Professional & Courteous
Debbie - New Bern, NC 28562
Noah showed professionalism and courtesy when servicing our AC today.
SAVED THE DAY !
EASTERN CAROLINA WOMEN'S CENTER - New Bern, NC 28562
Not only did the service for our A/C unit go GREAT! But they go out of their way with EXCELLENT CUSTOMER SERVICE ! Thank you Kevin !
Great Service!
Debbie - New Bern, NC 28562
I was very impressed with the professionalism and kindness Caleb showed while repairing my AC. I would recommend Caleb and Jackson & Son for AC needs!
Great Service ! Quick Response Time !
EASTERN - New Bern, NC 28562
Very nice technician
Jeffrey - New Bern, NC 28562
Professional & Courteous
Debbie - New Bern, NC 28562
Caleb was very professional and very knowledgeable of his job! He entered my home with cleanliness in mind. Always informing me of what was taking place and reassuring me everything was going well. I would definitely suggest Jackson & Son for Heating and AC service.
Great service
MICHELLE - New Bern, NC 28562
Tyler was on time, knowledgeable, quick to diagnose AC problem, able to present all options with cost. Arranged for next appt for new unit.
Very professional
Thomas - New Bern, NC
Matthew L.
On arrival, customer showed video on her phone of noise coming from louvre rattling against frame. Tech added four more rubber pads between each louvre and frame. Tech replaced fan motor and fan blade under full warranty. Tech installed rubber pads between wood frame of foundation wall and sheet metal supply. Customer also reported highly disliking ecobee thermostat and wanting a more user friendly thermostat. Tech installed and tested original thermostat. Left ecobee on site. Customer wants to know if changing to flex duct through foundation would make a difference in vibration. Customer also asked if a Trane unit would be quieter. Tech advised customer to give current changes with new blade, motor, and isolation pads a few nights to see if it is still intolerable to him and call back if is still not satisfied. Tech spoke to Jerry about issues. Office may need install supervisor and senior tech to assess if challenge is not resolved.
Nate L.
Upon inspection, tech found approximately 4-5 places where trunk line insulation was damaged/missing. Tech quoted $172.12 to repair/replace damaged insulation on trunk line. Customer approved. Customer also approved investing in MPA for 1 system. Note: Tech informed customer that moisture issue in crawlspace likely has other contributing factors aside from the damaged/missing insulation that was repaired/replaced today. The water table is very high and could be causing ground water seepage into crawlspace in the summer. Tech recommended checking moisture levels during summer ESA service and determining if installation of a dehumidifier is advisable. Tech collected $304.37 by credit card for house call/diagnostic fee, repairs to duct system and first month payment of MPA.
Matthew L.
Lane Mcquauatt 775-378-4958 is Operations Manager. He reported blank thermostat. Tech found 30 amp fuse blown inside air handler disconnect. Uploaded pictures of data tag, air handler, fuse and disconnect. Colby let tech know that upsized fuses are on order. As soon as they arrive, we can return to get system running.
Matthew L.
Tech returned and replaced blower motor, blower wheel, and 35/5uf dual run capacitor. Tech tested system in each mode without challenges. Collected for repairs. Tech confirmed blower delay relay has slight discoloration and heat strip contactor is buzzing, but tech tested both components around 5 times. They are operational. Tech quoted $594.14 including tax to replace heat strip contactor and blower delay relay just in case. Customer wants to hold off for now.
Ryan S.
New home inspection. Tech tested heating and cooling operation. Both tanks of propane are empty. Tech was only able to check heat sequence in gas furnace. Once gas is filled heating should work properly. System is cooling properly given Ambien of 55 outside. No issues found
Luis R.
Tech performed ptu on 1 system tech did not find any issues with unit tech replaced 20x25x1 20x20x1 filters all amp draws are within specs tech did fond evaporator coil dirty tech brushed coil off and sprayed with coil cleaner tech did educate customer on savings and benefits of esa plan customer is interested but could not reach his wife to make payment for todays visit will call in the office to pay
Ryan S.
Tech found system locked out on a two flash on board. Text cycled power and system will immediately give out a to flash. Tech began to check coil sensors and found coil temp sensors for both circuit A and B Are reading way out of range. Tech was still able to get circuit one and two to come on. Tech also adjusted timer for second stage compressor. Quoted 844 Plus tax to replace both coil sensors. Customer approved. Office to order and install
Luis R.
Tech was informed they just had repairs done defrost board tech found coil sensor was in wrong location tech relocated it tech did force defrost and defrost board did engage tech believe the coil sensor was not sensing correctly and not engaging defrost mode on time
Kyle W.
CUSTOMER NOT HOME DURING SERVICE. NO INSIDE WORK PERFORMED. UNABLE TO CONTACT REGARDING PSA RENEWAL.
Erick F.
Unit serial# x193691639 compressor amps 7.60 fan motor amps 1.32 unit operating correctly at this time. Unit serial# 0710A84274 blower amps 2.12 coil good blower good drain lines clean. Unit operating correctly at this time.
Matthew L.
Mr Farmer reports that cooling works on downstairs. Auto or heat sends error A1.1. Heat works upstairs, but cooling blows hot. He reports Fujitsu inverter mini split system was installed in 2020 by company that is now out of business. Reports multiple service calls since installation and Control board for downstairs outdoor unit has been replaced. Neither system is working correctly. Tech started downstairs. Found heat mode will run for about five minutes. Blower, outdoor fan and compressor are running, but discharge line is very hot. Error A1.1 is for high discharge temperature which means likely failed sensor or low charge. There are shark bite fittings instead of flare joints connecting indoor and outdoor units to lineset. Return flex duct is not sealed to return transition to air handler. Ends of the lineset insulation are not sealed against moisture infiltration to prevent corrosion. Owner of former WRIGHT brothers HVAC is Arthur Harris 252-361-4003. Tech called him and clarifi
Audonel G.
AUDONEL AND CARLOS REPLACED CARRIER PACKAGED UNIT
Luis R.
Tech returned to replace coil sensors that was previously found had failed unit started up no issues
Luis R.
Tech found compressor was making humming noise inside bed room unit I’d right outside bedroom door tech found pressure on heat mode 126/425 causing it to making noise louder tech adjusted airflow to help with liquid line pressure tech did find return was red from 16in flex to 14in at return on unit cfm chart suggested 14 is barley making the 1000 cfm required for 2.5 ton system 16 in would be more ideal. Customer did show up and let tech inside to hear noise noise is loudest at bedroom by unit. Tech recommends replacing reducer and going in with 16 in straight
Matthew L.
Tech found compressor sound reverberating throughout house. Checked system operation and found unit itself working correctly. Amp draws and pressures are within specs. Put isolator pads under front coil louvre and vibration from louvre quieted slightly, but noise complaint is coming from normal compressor operation. New unit is connected with existing sheet metal duct system which is hung from floor joists with metal strap. Customer asked if a section of flex duct between unit and rest of ductwork could quiet house down. Tech got pictures and will get office input. Tech found aux heat lockout set at 35 degrees. This explains system not keeping up for customer. Set it to 50 instead, so heat strips will run when needed except when outdoor temp is 50 plus degrees. Per Monica, tech let customer know that office will send a tech out for a second opinion.
Matthew L.
Tech arrived before customer and started with outdoor unit. Tech found 35/5 uf dual run capacitor reading 12% weak on HERM side. Tech recommends replacing capacitor. Customer reported air handler making a hum, but not running. Tech found blower wheel resting on the bottom of the blower housing and set screw not tight to the motor shaft. Tech removed four mounting bolts, but couldn’t push wheel up higher on shaft. Would need hub puller. 10uf blower capacitor is 10% weak. If hub puller gets existing wheel set correctly on existing motor, tech cannot guarantee it will work or be balanced. Tech cannot offer option using existing motor or wheel due to likely damage. Tech quoted $1791.31 including tax to replace blower motor, wheel, and dual run capacitor. Need to order ASAP. System is down. Tech recommends system replacement. Whole system is 20 years old and R22. Tech recommends replacing whole system. Customer declined replacement.
Michael H.
Customer has a Dakin 5 zone mini split. Wall mounted thermostat was displaying a fault for low refrigerant charge. Tech attached gauges and power cycled unit to clear fault. Tech monitored operation of unit for 30 minutes with no challenges. Informed customer that refrigerant charge would have to be removed to verify proper charge, leak search and pressure tested to locate any leaks if system is determined to be low.
Tyler M.
CHANGE OUT 2.5 TON CARRIER PKG HEAT PUMP Consultation Code: ENGZ5EWV5
Noah C.
Performed tune up on Trane split heat pump.
Noah C.
Performed tune up on one system.
Noah C.
Performed tune up on Trane split heat pump.
Matthew L.
Tech is servicing a Trane split system.
Matthew L.
Tech is servicing a Carrier gas furnace.
Wayne T.
WAYNE AND LOGAN REPLACED A 1.5 TRANE SPLIT HEAT PUMP
Kyle W.
TUNE UP GOODMAN GAS PACK
