New Bern NC Heating & Air Conditioning Services

Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.

Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.

Recent Jobs and Reviews in New Bern, NC

Rated 4.9 out of 5 stars based on 147 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Chris M.
Chris M. Checked in
Change out two 4500 watt elements and heat work great at these time
New Bern, NC 28560
Review
I was under a super quick timeline to get this done, and he came in and was finished in amazing time while also providing a great job! He also dealt with my screaming kids really well, was kind, and answered all of my questions! I’ve had nothing but great experiences.
Kalli - New Bern, NC 28562
Derek J.
Derek J. Checked in
Upon arrival tech removed old insulation at Air Handler and resealed joints to prevent air leakage. Wrapped section of duct with new insulation and taped it. Tech also added extra insulation at one of the branch lines and retapped due to not having enough.
New Bern, NC 28562
Review
Kyle was respectful, thorough, quick, and honest! I deeply appreciated his help so that we can sell our home in good condition! Will definitely use again if I’m in this area.
Kalli - New Bern, NC 28562
Kyle W.
Kyle W. Checked in
INSPECTOR STATED CONDENSATION ISSUES PRESENT FROM MAIN SUPPLY DUCT WHERE ATTACHED TO AIR HANDLER, CAUSING CONDENSATION TO DRIP INTO AUXILIARY PAN. DUCT NEEDS TO BE WRAPPED WITH INSULATION FROM AIR HANDLER OUTWARD A FEW FEET. VERIFIED NO OTHER AREAS ARE SWEATING. ALSO NEED TO RE-TAPE SUPPLY LINE. UPLOADED PICTURES. QUOTED $915.00 PLUS TAX PER JERRY. NEED TO CALL AND SCHEDULE REPAIRS. HOME IS LISTED FOR SALE. MOVING IN 2 WEEKS. RECOMMENDED ESA.
New Bern, NC 28562
Kyle W.
Kyle W. Checked in
TENANT NOT PRESENT DURING TODAYS VISIT. UNABLE TO CHECK ANY INSIDE COMPONENTS. FOUND COMPRESSOR AT OUTSIDE CONDENSER UNABLE TO START DUE TO FAILED DUAL RUN CAPACITOR. REPLACED CAPACITOR AND CYCLED SYSTEM FROM OUTSIDE TO BEST OF ABILITY WITH NO CHALLENGES. CANNOT GUARANTEE NO OTHER CHALLENGES ARE PRESENT DUE TO NO ACCESS TO THERMOSTAT OR FURNACE. SPOKE WITH HOMEOWNER. INVESTED IN MPA (1) SYSTEM.
New Bern, NC 28560
Review
Landen is always in great spirits, very informative, courteous, and genuine person I have the pleasure to meet. He remembers things from last time he worked at your home, about the home and my family. The best thing is he always cleans up after himself, puts everything back the way it was, and makes sure to go over any issues right away. Not sure if he wants out of field work but would look at a promotion for this man.
IRWIN - New Bern, NC 28562
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found no challenges at this time unit is up and running with a delta t of 20 customer extended ESA via card 318.12
New Bern, NC 28562
Luis R.
Luis R. Checked in
Tech found dual run capacitor had failed tech replaced with 2 universal capacitors for testing purposes system started up tech tested system system is operating properly at this time tech did inform customer system is aged and she wants to get quote on new system to have.
New Bern, NC 28560
Kyle W.
Kyle W. Checked in
(UPSTAIRS) FOUND TRANSFORMER FAILED UPON ARRIVAL. CHECKED ALL COMPONENTS FOUND 5UF CAPACITOR TOUCHING 24V OF COMPRESSOR CONTACTOR. RE-POSITIONED COMPONENTS AND REPLACED WARRANTY TRANSFORMER. SYSTEM UP AND COOLING.
New Bern, NC 28560
Review
Very polite. Cleaned everything up and answered all of our questions.
Joyce - New Bern, NC 28560
Audonel G.
Audonel G. Checked in
25SCA536A003/FJ4DNXB36L00
New Bern, NC 28560
Matt C.
Matt C. Checked in
Tech performed esa on bosch split heat pump Found no challenges at todays visit
New Bern, NC 28562
Matt C.
Matt C. Checked in
Tech performed esa on Goodman split heat pump Found no challenges at todays visit Recommend adding ac renew customer declined today
New Bern, NC 28562
Joseph C.
Joseph C. Checked in
Tech found system cooling upon arrival, tech found system not turning off due to t stat reading wrong temperature. Tech recalibrated t stat got temperature corrected tech informed customer to monitor temperature and call back if there are any challenges.
New Bern, NC 28560
Joshua C.
Joshua C. Checked in
Performed preventative maintenance per CMA. Technician serviced - 2 gas package units (dining room - CMA inspection, kitchen - CMA full service), 2 dehumidifiers, 4 exhaust fans, and 2 make up air hoods. Challenges - no challenges noted with today’s service. Belts for exhaust fans tested for tightness and passed. Dehumidifiers were not working upon arrival, however after inspection, it was determined that a power switch was left off. Power restored and systems functioning properly. Recommendations- only recommendation the tech could make today was to install ez traps on the dehumidifiers. This will allow for the most thorough cleaning going forward and reduce the risk of condensate over flow from a clog. Filters - technician replaced: (8) 20x24x2 filters in dining room system, (4) 20x25x1 filters in kitchen. (4) 20x20x1 filters in kitchen, and (2) 16x20x3 filters in dehumidifiers.
New Bern, NC 28562
Review
This was the best experience. From the time I called ..on a Sunday morning...I got a very nice person to help me. She told me a service tech would be calling me. Within a few minutes I had a call and a time he would arrive. He checked in later to give me an update. When he arrived he was professional, very courteous and got our AC up and running. We signed up for the maintenance plan. Thank you!
San - New Bern, NC 28560
Joseph C.
Joseph C. Checked in
Tech found secondary drain pan full of water with float switch tripped, tech cleared after approval and recommended Ez trap and primary float switch. Customer was unable to do at this time customer invested in 2 system 1 time a year ESA.
New Bern, NC 28560
Kenny C.
Kenny C. Checked in
Performed ESA, tech found outdoor fan motor over amping. Tech recommended replacement, homeowner approved. Homeowner also extended PSA.
New Bern, NC 28560
Kenny C.
Kenny C. Checked in
Tech replaced filter 10x20x1.
New Bern, NC 28562
Matthew L.
Matthew L. Checked in
Sold 2 ton carrier split heat pump
New Bern, NC 28560
Noah C.
Noah C. Checked in
Upon arrival tech found condenser unit with a call and condenser fan running but compressor was not. Tech found weak dual run capacitor, replaced for testing purposes but compressor still did not come on. Compressor was cool to the touch, tested compressor and found open windings. Compressor has failed. Field supervisor is scheduled for tomorrow at 2:30. Collected house call fee by card.
New Bern, NC 28560
Noah C.
Noah C. Checked in
Upon arrival tech found thermostat blank due to open door switch at furnace. Tech closed furnace panel and reset switch, system came on. System cut out twice during run time very briefly. Tech waited for system to cut out again to diagnose but could not duplicate issue. Tech cycled power to system several times and system started up properly. Tech collected $206.29 by card. Highly recommended investing in service agreement, customer would like to call in later this week to invest in a monthly plan. Recommended insulating drain line. $356.12 plus tax to insulate condensate drain line, $440.95 plus tax to replace thermostat with Honeywell Focus Pro.
New Bern, NC 28560
Noah C.
Noah C. Checked in
Tech performed maintenance on one system. Found leak at evaporator coil, informed field supervisor. Found no further challenges at this time.
New Bern, NC 28560
Review
Knowledgeable, professional, friendly.
EDWARDS - New Bern, NC 28560
Matthew L.
Matthew L. Checked in
AHU#2 for the back of gym. System appears to be around 20 years old. Tech confirmed 3 phase 480 volt blower motor is shorted to ground. See picture. Tech confirmed model and serial number of AHU. Got pics of motor data tag and AHU data tag. Visually inspected outdoor unit. System has standing R22 pressure. Three pole compressor contactor is visibly burnt and pitted. Due to age of system, cost of blower, EPA phase out of R22, and possibility of further required repairs, tech recommends system replacement. Repairs would require ordering a 3 pole line voltage contactor and belt driven motor. Tech recommends having two techs on scissor lift due to weight of motor and height off the ground. No charge for follow up on CMA. System is down.
New Bern, NC 28562
Matt C.
Matt C. Checked in
Tech performed esa, washed and serviced unit Found no challenges at todays visit Customer extended esa
New Bern, NC 28562
Percy M.
Percy M. Checked in
PERFORMED CMA FULL SERVICE ON 21 PACKAGE HEAT PUMP SYSTEMS AND 10 SPLIT SYSTEMS. SPLIT SYSTEM #1 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 1.37mf. CAPACITOR DUE FOR FAILURE. RECOMMEND REPLACEMENT OF CAPACITOR. WITH A MEMBER SAVINGS OF $35.97 REPLACEMENT OF FAN CAPACITOR FOR SPLIT SYSTEM #1 WOULD BE $217.59. SPLIT SYSTEM #2 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 6.57mf. CAPACITOR DUE FOR FAILURE. RECOMMEND REPLACEMENT OF CAPACITOR. WITH A MEMBER SAVINGS OF $35.97, REPLACEMENT OF FAN CAPACITOR FOR SPLIT SYSTEM #2 WOULD BE $217.59. SERVICING SPLIT SYSTEM #2 TECH TURNED AIR HANDLER ON COOL MODE AT THERMOSTAT TO TAKE CHECKS AND ENSURE SYSTEM IS RUNNING PROPERLY, EVAPORATOR COIL LINES GOT COOL BUT BLOWER MOTOR DID NOT START, TECH CHECKED DISCONNECT BOX AND FOUND BREAKER TRIPPED. WHEN TECH TURN BREAKER TO ON POSITION TECH NOTICED SPARKS COMING FROM BLOWER SECTION OF AIR HANDLER, SPLIT SYSTEM #2 WILL NEED FURTHER DIAGNOSTIC TESTING. WILL HAVE A TECH COME OUT AND FURTHER DIAGNOSE SPL
New Bern, NC 28562
Matt C.
Matt C. Checked in
Tech performed ptu on 2 carrier split systems, washed and serviced both systems Tech found no issues at todays visit Tech recommended ez trap to both systems for proper maintenance on drain lines, customer declined today Customer invested in 2 system esa
New Bern, NC 28562
Matthew L.
Matthew L. Checked in
Tech recovered refrigerant charge and flowed nitrogen while brazing in new compressor and biflow filter drier. Added Acid Away to new compressor. Pictures of data tags on ServiceTitan. Put warranty label on original compressor. System passed nitrogen pressure test and standing vacuum test. Tech recharged system with 6 lbs 12 oz of new R410a. Tested system without issue. Tech collected for repairs. Tech again highly recommended having system cleaned on ESA preventive maintenance. Outdoor unit is very dirty. Also recommend keeping the dog from chewing on the line voltage conduit to outdoor unit, for dog’s safety. Taped up chew marks. Customer will call back if they want system serviced.
New Bern, NC 28562
Review
Top notch
JENNINGS - New Bern, NC 28562
Matt C.
Matt C. Checked in
Tech performed esa, washed and serviced unit
New Bern, NC 28562
Review
Luis was great from the time he started to finish! Very knowledgeable and understanding of the situation. Thanks for great service.
Austin - New Bern, NC 28562
Review
very informative and answered all questions
PRIME - New Bern, NC 28560
Review
Landen is an outstanding technician, excellent worker and works well with the customer
MCGARRY - New Bern, NC 28562
Review
Excellent service
Tim - New Bern, NC 28562
Review
Quick & Excellent service
Josie - New Bern, NC 28562
Review
Campbell is personable, respectful, and trustworthy to have come in the house and perform his job. I’d choose his to be my technician every time!
KAZIM - New Bern, NC 28562
Review
Great service
FUNG - New Bern, NC 28560
Review
My service appointment experience was very good. I highly recommend this company to others.
HOFFMAN - New Bern, NC 28560
Review
Problem found and problem fixed quickly!
WILSON - New Bern, NC 28562
Review
Noah is wonderful!!! Once again excellent service!!!
Karen - New Bern, NC 28560
Review
I can’t say enough about Jackson & Sons… they delivered on every level.
Brian McCracken - New Bern, NC 28560
Review
This is a rental property. I was not able to meet Landen in person however, very thankful for the pictures and report. I'm 3.5 hours away from this property and it gave me peace of mind with the pictures and report. THANK YOU THANK YOU THANK YOU. I deal with a lot of stress and y'all make it very easy and no stress. This company has been worth every penny. I know y'all were more expensive when we had the new HVAC installed but you get what you pay for. Thank you again. We will continue using your services for our HVAC needs
DETRICK - New Bern, NC 28560
Review
technician was very helpful to explain the trouble.
HILTEBRAND - New Bern, NC 28560
Review
Worked quickly & communicated well!
Courtney - New Bern, NC 28562
Review
We plan to keep using Jackson and Sons for as long as we are in eastern NC. Ken was professional, friendly, and knowledgeable!
Creight18 - New Bern, NC 28562
Review
Great service
Dexter - New Bern, NC 28562
Review
The service personnel from Jackson and Sons are incredible. Very through, friendly and does excellent work.
EDWARDS - New Bern, NC 28560
Review
Provided thorough inspection to find the problem with our unit, conferred with colleague by phone, explained fully and was respectful of our home environment.
Michelle - New Bern, NC 28562

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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