New Bern NC Heating & Air Conditioning Services

Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.

Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.

Local Reviews
for New Bern, NC

Jackson & Sons Rated 4.9 out of 5 stars based on 118 customer reviews

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1, NC (1)
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Selma, NC (66)


Map of New Bern, NC 28562

Very Professional




Review of Jackson & Sons

Landen is outstanding please keep him as our service technician !!!!

New BernNC28562 35.0075-77.045

Map of New Bern, NC 28562

Always great service. Most bang for your buck business out there.




Review of Jackson & Sons

New BernNC28562 35.1225-77.095

Map of New Bern, NC 28560

Great Service




Review of Jackson & Sons

Great service and provided the results of what was done. Answered all my question and he was very professional.

New BernNC28560 34.9625-76.9275

Map of New Bern, NC 28562

Great service, fantastic people!




Review of Jackson & Sons

Landen was professional from start to finish. They did a fantastic job, and a fanatic job at representing the company as professionals. I would highly recommend them to anyone needing service.

New BernNC28562 34.97-76.975

Map of New Bern, NC 28560

Excellent Service!




Review of Jackson & Sons

On time, courteous, professional!

New BernNC28560 35.0675-76.9675

Map of New Bern, NC 28562

Professional as always!




Review of Jackson & Sons

I am always impressed by Jackson & Sons! They are courteous, professional, and master technicians.

New BernNC28562 35.09-77.095

Map of New Bern, NC 28562

Scheduling could be better




Review of Jackson & Sons

I had a great experience with Randy as my technician. He is the best. The scheduling is really inefficient though. We have multiple sites with multiple units around ENC, so we have to schedule all of our preventative maintenance over a period of 3 days, or at least usually we do it in 3 days. For some reason this time we have to do it over 4 days and that's really a waste of my time and his. He finished our sites today at 2:30, he'll finish tomorrow before 2 and Thursday probably before lunch. Should just get them all done over 3 days and be done.

New BernNC28562 35.2-77.1875

Map of New Bern, NC 28560

Randy is the best




Review of Jackson & Sons

I always know when my services come around, that Randy is gonna find anything wrong. It seems like we always seem to have weird problems, but he always goes the extra mile to find them, fix them, and make sure I'm aware of them. Don't let this guy go, he's top notch!

New BernNC28560 35.135-77.065

Map of New Bern, NC 28560

Excellent Service




Review of Jackson & Sons

Excellent service! Kyle was wonderful! You guys are awesome!

New BernNC28560 34.97-76.97

Map of New Bern, NC 28560

Excellent Service




Review of Jackson & Sons

Professional and timely

New BernNC28560 35.0675-76.9625

Great Job




Review of Jackson & Sons

New BernNC28560 35.105-77.065

Excellent service




Review of Jackson & Sons

Flawless visit. Very kind technician and helpful

New BernNC28562 35.0425-77.015

Great service, fast and right to the point.




Review of Jackson & Sons

Romario T. Did a fantastic job and was in and out in no time. Was easy for me, I just showed him where the unit was and he got to work.

New BernNC28562 35.1225-77.095

Great Responsiveness & knowledgeable.




Review of Jackson & Sons

After recent experience with a company that installed Hvac units, no longer in business, and having multiple issues with Units. Jackson/Sons & Kenny have delivered on what i had expected with previously mentioned company. They have a gained a customer for life, it is as good as a cool refreshment on a hot summer day! a million times, thank you, & it is still not enough.

New BernNC28562 35.1425-77.21

Great Job




Review of Jackson & Sons

New BernNC28560 35.105-77.065

Excellent service




Review of Jackson & Sons

Great service. Technician very pleasant and efficient.

New BernNC28560 35.075-76.97

Hot day, cool house




Review of Jackson & Sons

Scheduled my tune up and had someone at my house the next day. Landen was very professional and did a great job. He answered any questions I had and went above and beyond while dealing with this heat.

New BernNC28562 35.0325-77.035

Matthew was great!




Review of Jackson & Sons

Matthew was prompt and courteous, as are all your service associates. He was also kind enough to answer a multitude of questions i peppered him with about HVAC basics, with the patience of a saint. I also want to thank you for fitting me into the schedule, and thanks to Joy and Jerry for their help when I called. I will continue to recommend Jackson and Sons to friends and neighbors.

New BernNC 35.1075-77.045

Great Service




Review of Jackson & Sons

New BernNC28562 35.115-77.0925

Replace Air Plasma




Review of Jackson & Sons

Showed up in a timely manner and replaced defective air plasma. It took less than 10 minutes. Great service and professionalism.

New BernNC28560 34.9625-76.9275

Service Call




Review of Jackson & Sons

Luis was professionally and polite. He trouble shoot the system and was able to get the system running.

New BernNC28560 34.9625-76.9275

Fixed A/C




Review of Jackson & Sons

Showed up within an hour from initial call air conditioning not working. Found issue and got it working again.

New BernNC28560 34.9625-76.9275

Excellent service!




Review of Jackson & Sons

New BernNC28562 35.11-77.0925

Excellent service!!!




Review of Jackson & Sons

Kenny was fast and very professional! Helped us out with ac issue! Would highly recommend!

New BernNC28560 35.1575-77.105

Installed HVAC system




Review of Jackson & Sons

Very professional, thorough explanations respectful of property

New BernNC28562 35.125-77.1075

Kyle W.

Kyle W.

FOUND DRAIN LINE FOR AIR HANDLER THAT MINI SPLIT IS TIED INTO CLOGGED AS WELL. BLEW OUT BOTH DRAIN LINES AND TESTED MULTIPLE TIMES WITH WATER. SYSTEMS DRAINING PROPERLY.

Near McCarthy Blvd, New Bern, NC 28562
Kyle W.

Kyle W.

SERVER ROOM MINI SPLIT LEAKING DUE TO CLOGGED DRAIN LINE. CLEARED DRAIN LINE/REMOVED EXCESS WATER.

Near McCarthy Blvd, New Bern, NC 28562
Kyle W.

Kyle W.

STARTED SYSTEM/PROGRAMMED THERMOSTAT.

Near Opal St, New Bern, NC 28560
Wayne  T.

Wayne T.

Carrier 2.0-on Heat Pump w/ Fan Coil and 2.0-Ton Duct System

Near Opal St, New Bern, NC 28560
Matthew L.

Matthew L.

Tech confirmed compressor is shorted to ground. Confirmed high pressure switch is bypassed due to broken/failed wire. Leak searched evaporator due to age and confirmed it is leaking refrigerant. See video. System is heating normally. Heat exchanger, blower, and outdoor fan tested good. Tech confirmed functional parts is valid according to ComfortSite. She says that she also has the warranty paperwork. Customer reports no interest in system replacement. Need to quote warranty compressor, warranty high pressure switch, and warranty evaporator coil. No charge for follow up on tune up. Need to mail paper copy.

Near Kelso Rd, New Bern, NC 28562
Matthew L.

Matthew L.

Tech found a few inches of water in aux pan for AHU#1. Drain is clear. Tested drainage with a whole gallon of water into primary pan. It all drained correctly. Tech suspects ice melt. Insulation inside AHU is damp. Tech picked up indoor coil leaking on high and medium sensitivity on bottom return side face of indoor coil closest to drain pan. Vacuumed out water and checked R22 refrigerant charge at outdoor unit (serial P64F). Tech estimates system is 1 to 2 lbs low on R22. Tech recommends replacing leaky R22 coil or whole system. On AHU#3, tech confirmed black plastic drain pan is cracked where screw joins it to metal primary drain pan. See pictures. Insulation inside air handler is dry and system is draining. If crack expands, it may leak water. Confirmed indoor coil is leaking R410a refrigerant. Leak detector indicated on medium and high sensitivity. Tech recommends replacing both plastic and metal halves of primary drain pan and indoor coil (2 techs to get coil safely in attic) or

Near Colony Dr, New Bern, NC 28562
Joseph C.

Joseph C.

Tech found compressor shorted to ground informed customer that office will contact to quote.

Near Kelso Rd, New Bern, NC 28562
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time.

Near NC-55, New Bern, NC 28562
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this. Tech found dual run capacitor testing a little weak customer is aware and would like to wait for now.

Near Mackerel Mnr, New Bern, NC 28562
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time.

Near Kelso Rd, New Bern, NC 28562
Landen  H.

Landen H.

Tech washed and serviced unit and found no challenges at this time. Tech installed 14x24x3 media filter. Customer renewed psa 1 system. Check#1031

Near Mulberry Ln, New Bern, NC 28562
David  S.

David S.

-Performed CMA full service on 8 split systems at 3 locations. -Split system 3: Crack at primary drain pan near drain lines. System seems to be draining but may present a leak in the future if excessive humidity creates excessive condensation. Leak detected on evaporator coil. Recommend replacement of coil & recharge of system, to be quoted by office upon request. R22 system, 15 yr old. Due to age of system and needed repairs, customer should consider replacement of system. -Split system 4: Found no trap installed on drain line. Recommend installation of EZ Trap to properly service drain line. Provided estimate $138.80. -Split system (vacant space front) Trane 2008: Found blower motor not operating when provided power. Motor hums and gets hot. Recommend replacement of blower motor. Provided estimate $897.33. System left off at outdoor disconnect to prevent strain on system with lack of air flow. R22 system, 16 yr old. Due to major repair, customer should consider replacement of syst

Near Colony Dr, New Bern, NC 28562
Spencer C.

Spencer C.

Tech found water coming from supply ductwork. Tech cleared drain and removed water from secondary pan. Tech found coil frozen and unit low on refrigerant. Tech performed a leak search on coil and recommends replacing unit due to age and condition. Tech left breaker off to prevent further issues.

Near McCarthy Blvd, New Bern, NC 28562
Spencer C.

Spencer C.

Tech found thermostat sending a y signal to the board but only the fan was running. Tech verified continuity at pressure switch wires and verified high and low voltage present. Tech found circuit 1 disable plug off of the board that goes to low pressure control. Tech plugged in wire and restarted the unit. System is now running properly. Refrigerant pressures were good at 140/300 and thermostat has dropped 4 degrees. No charge unit was installed in July.

Near Dr. M.L.K. Jr Blvd, New Bern, NC 28562
Luis R.

Luis R.

Tech returned to drop off correct motor maintenance guys showed up measured shaft insured correct size 5/8

Near Bosch Blvd, New Bern, NC 28562
Luis R.

Luis R.

Tech returned to replace blower where that was broken during maintenance tech replaced blower wheel unit is operating properly at this time

Near Harbourside Dr, New Bern, NC 28560
Michael H.

Michael H.

Tech returned to replace refrigerant charge in Carrier chiller. Refrigerant charge was recovered from unit. Filter drier was replaced, system pressure tested and evacuated. New refrigerant was added to a total of 15 lbs 3 oz of R-410. System is up and running on one compressor and one condenser fan motor. Office has ordered new condenser fan motor to be delivered on 9/22 if it comes in. Compressor contactor is disconnected for A2 compressor for now.

Near Bosch Blvd, New Bern, NC 28562
David C.

David C.

Consultation Code: ENG5XBCJ7

Near Vineyard Dr, New Bern, NC 28562
Matthew L.

Matthew L.

Case number # 791664 Power filter board. Part number 9709217122 Tech replaced IPM PWB and ACTPM. Restored power and got error 11 at comfort control for serial communication error. Turned off power and checked all plugs at indoor and outdoor unit. Called Fujitsu tech support and got a case number. Fujitsu confirmed all wiring. Ohmed all components and relevant terminals on 5 control boards inside outdoor unit and both boards at indoor unit. Fujitsu determined that there is a faulty power filter board (board that faces downwards above compressor). System is still down. Tech also noticed auxiliary float switch is not connected to unit Fujitsu will email service department with manual and instructions and wiring kit to be able to connect external float switch. Mr Ruhman stated that his understanding with Jerry was that he would pay nothing until the problem is solved. Left system as is with boards replaced today and collected nothing per Brandon. Let customer know we will follow up

Near Rhem Ave, New Bern, NC 28560
Romario  T.

Romario T.

Nc13@goprimegroup.com 916 6603790 -Tony Building #6 System started up cooling without challenges, capacitors within range, after 20 minutes of operation, the condenser shut off and found the condensate pump operating continuously, pump has an internal overflow safety switch. Pump would need to be replaced, it is causing the condenser to shut off. Building #7 has a failed 40uf compressor capacitor, capacitor needs to be replaced to start system up, potential challenges may be present afterwards but would need to verify after the capacitor gets replaced. Both units had a dirty filter. Tech attempted numerous times to reach out to Tony for approval but was unsuccessful. Tech spoke with the manager on site to receive approval for the repairs but they will have to get approved first. Estimates are sent to the email above. Recommend CMA(maintenance contract)

Near Neuse Blvd, New Bern, NC 28560
Randy K.

Randy K.

Performed a full service on the 3 Chiller coils, washed screens, brushed coils, washed filters on the mini split, Goodman air handler.

Near Bosch Blvd, New Bern, NC 28562
Randy K.

Randy K.

Performed a filter change on 8 Trane package units on the roof.

Near Bosch Blvd, New Bern, NC 28562
Matthew L.

Matthew L.

Customer reported seeing ice on lineset outside. Tech checked recently replaced evaporator coil first. Drain pan threads are cracked and drain line has been sealed and secured to pan with some putty. It appears to be holding and not leaking. Tech noticed zone board cycling on and off every 2 seconds. Zone board is receiving constant 24 volt power supply without interruption. Tech swapped brown and black tstat wires for red and blue. No change. Still flickering. Tech unplugged everything from zone board and tried powering it directly from transformer. No change. Still flickering. Tech diagnosed faulty zone board. Tech found downstairs zone damper motor already disconnected with damper open. Tech wired downstairs thermostat directly to AHU and endured both zones are open and counterweight bypass is closed. Auxiliary pan was partially filled with water, likely due to ice melt from frozen coil. Tech pumped water from pan and ensured drain is clear. Tech leak searched braze joints. Co

Near Peregrine Ridge Dr, New Bern, NC 28560
Kenny C.

Kenny C.

Performed ESA, Recommended surge protection for both units.

Near Shoreline Dr, New Bern, NC 28562
Matthew L.

Matthew L.

Ultrasound room is in use. Tech waited until ultrasound in progress was done. Tech found condensate pump in ultrasound room to be running continuously without clearing water. Tech dumped out reservoir in sink and took pump outside for testing. Condensate pump worked perfectly outside with no drain tube attached. Tech purged rubber drain tube that goes 25 feet straight up to the roof. Flowed high pressure nitrogen through tube several times. Reassembled pump and drain. Tested drainage by pouring 2 gallons of water into mini split drain pan. No algae in mini split, condensate pump or PVC drain to pump. Pump is now clearing the water. Runs for about 60 to 90 seconds each time to clear reservoir before shutting off. Took about 15 seconds to clear reservoir outside with no tube attached. If challenge reoccurs, may need to route condensate tube better horizontally across drop ceiling through exterior wall instead of straight up to roof to relieve some pressure that pump is working against

Near McCarthy Blvd, New Bern, NC 28562

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

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