Grimesland NC Heating & Air Conditioning Services
Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Grimesland, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Grimesland, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Grimesland, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Great service!
Sergey - Grimesland, NC 27837
Great Service, Great options!
TED - Grimesland, NC 27837
Our HVAC system went out this past Saturday. I called Jackson and Sons, who had a technician at my home very quickly! Unfortunately I need a whole new system, they had a sales consultant here Monday, he gave me options, I chose one, and entire system was installed next day! The technicians who did the install were polite, courteous, worked quickly, tested everything, and cleaned everything up! I was very impressed with the entire team and the experience!!
Alex R.
Found a gas leak on gas manifold piping in the attic. Removed the fitting, cleaned and reassembled and re-sprayed to check for leaks again.
Alex R.
Found another small leak on back side of regulator. Removed piping and reinstalled piping correctly.
Alex R.
Found 2 leaks on the gas line to tankless heater. Repaired the leaks and tested again. No other problems.
Kyle W.
10+ year old system. Found faulty gas valve receiving voltage unable to open, and (3) burners are heavily rusted/corroded. These are minimum repairs needed. Heat exchanger is rusted throughout. Costly repairs not recommended. Declined field supervisor and repairs at this time. Built repair estimates.
Alex R.
Found water leaking from a split dresser coupling. Removed dresser coupling and re-piped with new PVC pipe and fittings.
Kyle W.
Performed ESA on (1) Trane Split Heat Pump. Recommend installing PlasmaPure Air purifier to prevent buildup inside air handler/enhance air quality. Recommend adding Start Capacitor to lower strain on compressor upon starting. Currently pulling 45A upon startup. Built and sent estimates.
Aidan T.
- Tech found condenser not running when thermostat calls for heat. Found DATS on zone board reading 168°F with no heat strips or compressor running. Removed DATS and submerged in cold water; still reading 171°F, indicating DATS failure. - Advised customer and provided replacement quote. Customer opted to postpone replacing the DATS at this time. - Tech reprogrammed zone board and removed the DATS from the circuit to bypass its function. - Tested heat strips and defrost cycle. - Customer registered for a 1 system PSA with annual payment. System is operating normally at this time. Thermostat set to 70°F at tech departure per customer.
Kyle W.
Performed ESA on (1) Goodman split heat pump. Replaced (1) collapsed 15’ branch line in attic, other line feeding room of concern found slightly detached from trunk line. Re-attached and airflow improved. Did not need replacement. Re-wrapped 5’ of trunk line from air handler with insulation. Changes own filters.
Kyle W.
Found primary float switch tripping intermittently upon arrival. Auxiliary drain pan, float switches, and primary drain trap were recently replaced by another company. Trap used was not deep enough, and not vented causing drainage challenges. Installed EZ trap and vent, and insulated 5’ of primary drain line in attic due to sweating. Tested drainage with no further challenges. Also found auxiliary pan with small amount of water present due to drip tray underneath evaporator coil fallen alongside primary drain issues. Re-secured with self tapping screw to bracket through service panel. Customer stated they will remove excess water from pan with shop vac. Stated (2) rooms seem to stay hotter in summer months, and colder during winter months. Both 6” flex lines for these rooms are crushed and need replacement. (2) 6” lines approximately 10’ long each totaling 20’. Also recommend re-insulating trunk line plenum exiting air handler due to sweating. Built and sent over estimate for repairs.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer renewed MPA 1 system alternate system service.
Norman A.
Replace control board in rinnia tankless
Norman A.
Throw E11 code advise to descale water heater because she said the gas company check everything that gas wise on heater and vent
Norman A.
Advise to replace water heat and lines
Norman A.
Replace broken clean out
Norman A.
Leaking from strainer baskets Brand dishwash pvc pipe crack Give quote to replace clean out
Bryce C.
Emailed proposal for package unit and duct. This is a double wide
Matthew L.
Customer reports whole house is not keeping up. System is a 14 seer 4 ton heat pump condenser with indoor electric furnace on a double wide manufactured home. Reports system is about 10 years old. Says it was 77 the other day with setpoint at 72. Also reports rusted holes in ductwork and high power bills. Currently cooling home with window units. Tech allowed system to stabilize in cooling mode and found running pressures low, superheat slightly high and 0 degrees subcooling. Design subcooling at current temperatures is 7 degrees. Tech estimates system is 2-3 lbs low on R410a refrigerant. Repairing current system would require a full leak search, leak repair, and 15 lbs of R410a. Lineset is buried. Tech inspected crawlspace and found crawlspace air cold due to duct leakage. Crawlspace is encapsulated and in good condition. The dehumidifier is working. Tech recommends replacing duct system and electric furnace/14 seer outdoor unit with a higher seer package unit. Need to check heat
Kenny C.
Upon arrival homeowner stated unit would freeze. Tech found failed blower motor. Homeowner stated he will purchase a blower motor himself and install it. Charged house call fee.
Matthew L.
Spoke with customer when otw to home. Customer wants to go back with electric furnace and A/C condenser.
Matthew L.
Customer is going to have brother in law take care of repairing system.
Kyle W.
15 YEAR OLD SYSTEM FOUND LOW ON REFRIGERANT. LOCATED LEAK WITHIN DARK SPOT IN MIDDLE OF EVAPORATOR COIL. COSTLY REPAIRS NOT RECOMMENDED DUE TO AHE AND OVERALL POOR CONDITION. HANDED OVER TO FIELD SUPERVISOR. COLLECTED VIA PHONE.
Noah C.
Tech returned to add refrigerant to system, tech explained without coil being cleaned lack of airflow and freezing coil may still persist. Tech added 1lb 14oz of R410A, pressures and subcool are back within spec. 17 degree delta t. Also recommended investing in service agreement to prevent future issues with system especially to keep drain line clear and prevent water leaks.
Noah C.
Upon arrival tech found suction line froze up at condenser, evap coil was frozen over. Tech switched reversing valve to quickly defrost ice. Found pressures low, also found return side of evaporator coil to be very dirty. Quoted customer on evaporator coil cleaning as well as leak search. Customer would like to think about options before making a decision. Tech sent estimate with recommended repairs.
Romario T.
Found no challenges with today’s visit, tested heat and cool cycles, capacitors checked out good. Costumer experienced a nasty smell upon turning on the heat for the first time. Tech removed the blower motor to inspect the heat strips and found them intact/clean. Heat strips operating for the first time In a while will produce an abnormal smell which is typically normal. System heats and cools. Tech recommended ESA (maintenance) to the system, provided a flyer with our ESA plans for review. Costumer stated that they will call when they are ready to invest into our maintenance plans.
Dawson M.
Homeowner is going to discuss renewal with wife. Tech found no difficulties at this time.