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New Bern, NC Plumbing & HVAC Services

Trusted Heating, Cooling, and Plumbing Solutions for New Bern Homeowners

Since 1974, Jackson & Sons has been the trusted name for heating and air conditioning in New Bern. From fast AC repairs to full system replacements, our experienced technicians deliver high-quality solutions with a personal, family-oriented approach.

We are proud to expand our services to include full residential plumbing. Whether you are dealing with a leaking pipe, a clogged drain, or need a new water heater installed, you can now rely on the same team that New Bern homeowners trust for HVAC.

Our goal is simple: to provide fast, reliable service that keeps your home comfortable and functioning year-round.

If you are looking for reliable HVAC or plumbing solutions in Craven County, we are just a call (919) 636-6222 or click away.

New Bern Nc

Keep Cool All Summer with Expert AC Services

Our air conditioning services are designed to keep your home comfortable through New Bern’s hot and humid summers. Whether your system needs a quick fix or a full replacement, we have the tools and training to get it done right.

AC Repair When You Need It Most

Energy-Efficient AC Installation

Stay Warm and Worry-Free with Reliable Heating Solutions

When temperatures drop, you need a heating system that works reliably. We provide repair, replacement, and maintenance services for furnaces and heat pumps to keep your home warm and energy-efficient through the winter.

Furnace and Heat Pump Repairs

New Heating System Installation

HVAC Maintenance

Restore Airflow and Efficiency with Ductwork Services

Professional Duct Repairs
Damaged or leaking ductwork can lead to hot and cold spots, reduced airflow, and increased energy bills. Our team identifies problem areas using pressure testing and thermal imaging, then seals, insulates, or repairs duct sections to restore performance and indoor comfort.

Complete Duct Replacement
If your ducts are undersized, poorly installed, or beyond repair, we can design and install a new duct system that supports your HVAC equipment and improves air distribution throughout your home. We follow best practices for airflow balance and energy efficiency.

Plumbing Solutions That Get the Job Done Right in New Bern

We bring the same level of professionalism and care to our plumbing services as we do to HVAC. Whether it is a small leak or a major backup, our licensed plumbers are ready with fast, effective solutions for your New Bern home.

Fix What’s Leaking with Dependable Plumbing Repairs

Leaky fixtures and damaged pipes can waste water and drive up your utility bill. We handle a wide range of plumbing issues with solutions that last.

Clear the Way with Drain and Sewer Services

Clogged drains can lead to water damage, foul odors, and recurring plumbing problems. Our team uses professional-grade equipment to clear and restore flow.

Count on Us for Hot Water Help

A dependable water heater is essential to your daily routine. When hot water runs out or your system shows signs of trouble, we are here to restore comfort.

Fixture Replacements For Your Home

Outdated or corroded fixtures not only affect function, they can impact your water usage and home’s appearance. We help modernize and improve performance.

Emergency Plumbing When You Need It Now

Plumbing emergencies can’t wait. Whether your home is flooding from a burst pipe or your sewer line has backed up, our team responds quickly to protect your home and restore service during our business hours.

Why New Bern Homeowners Choose Jackson & Sons

Jackson & Sons has been a trusted name in heating and cooling for New Bern homeowners since 1974. For over 50 years, we’ve delivered expert HVAC repairs, replacements, and maintenance with the kind of care only a family-owned company can offer.

Now, we’re proud to bring that same level of professionalism and reliability to your plumbing system. While plumbing is a newer service for us, it’s backed by the same values, training, and customer-first mindset that have made our HVAC team one of the highest rated in Eastern North Carolina.

When you choose Jackson & Sons, you can expect:

When you need us, we’ll be there — with reliable service you can count on.

Call (919) 636-6222 or contact us online to schedule HVAC or plumbing service in New Bern today. We look forward to earning your trust and making your home more comfortable.

Recent Jobs and Reviews in New Bern, NC

Rated 4.9 out of 5 stars based on 206 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.

Our Local Reviews by City

Job Locations and Reviews

Noah C.
Noah C. Checked in
Replaced condensate pump in crawlspace.
New Bern, NC 28562
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found condensate pump not properly operational tech informed customer on findings. Customer would like to get pump replaced this afternoon.
New Bern, NC 28562
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced both units and found no challenges at this time.
New Bern, NC 28560
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filter.
New Bern, NC 28562
Review
I liked the professionalism, brainstorming, quality of work, timeliness, & friendliness of Mr. Alex. Great quality, perfect price. Thank you sir!
Cody - New Bern, NC 28562
Alex R.
Alex R. Checked in
Moved cold water line up to clear the vanity door so it can close
New Bern, NC 28562
Dalton  B.
Dalton B. Checked in
Trane Condenser 5TWR5042A1000A Trane, XR15 SEER2, 3.5 Ton, Heat Pump Quantity: 1 Trane Furnace S9X2C100U5PSB Trane, S9X2, 90,000 BTU, Furnace Quantity: 1 Trane Evaporator Coil 5TXCC05AS3HCA Trane, Multi-Positional 4TXC-C, 3 Ton, Evap Coil Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-8GF3A6 Link Zone Panel Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 2 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 32x32 Pad Quantity: 1 Float Switch Quantity: 1 Foam Blocks (6) Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1
New Bern, NC 28562
Logan P.
Logan P. Checked in
Tech performed ptu on comfortmaker package unit. Customer invested in maintenance agreement but used one of their services for today. Customer requested that plumber can come and look into possible water heater replacement. Customer stated would like tech to come for all future maintenances. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at today’s visit.
New Bern, NC 28560
Joseph C.
Joseph C. Checked in
Tech arrived and found system cutting out on flame sensor, tech pulled and cleaned sensor and system cycled multiple times with no issues. Tech spoke with management and if issue persist we will need to order a flame sensor for system and replace it, no charge due to previous visit and same issue.
New Bern, NC 28560
Alex R.
Alex R. Checked in
Found water heater has an electrical issue. Customer is going to get electrician to look at the unit.
New Bern, NC 28560
Aidan T.
Aidan T. Checked in
{2008 Trane Condenser} — Tech found broken bracket on the inside portion of the outdoor fan suspension assembly, connecting directly to the fan motor, causing abnormal audio due to imbalanced motor and unstable bracket. — Bracket needs to be replaced - office will contact realty company for pricing and approval. — Temporary repair to the bracket (seen in photos) was performed by tenant prior to this visit. — Advised tenant not to run system in heat mode, only auxiliary heat to prevent permanent damage to motor and compressor. Turned breaker off at condenser and confirmed heat strip operation. System is operating at this time. No charge for this visit per office.
New Bern, NC 28560
Landon C.
Landon C. Checked in
Customer invested in 3.5 Ton Trane Duel Fuel split system.
New Bern, NC 28562
Chris A.
Chris A. Checked in
Tech washed and serviced unit, applied silicone on systems hood attachment to wall per customer request. No challenges found with system at this time. Unable to see thermostat or check delta T of due to customer not being home. Left filter in screen door.
New Bern, NC 28562
Chris A.
Chris A. Checked in
Tech washed and serviced the unit per the service agreement, no challenges found with unit at this time. The unit is heating with a delta T of 19. Recommended media filter, not interested and Customer provided filters.
New Bern, NC 28562
Aidan T.
Aidan T. Checked in
{Split System #2-A - Service counter/offices} — Tech found blank thermostat upon arrival. Noted no 24V present at thermostat and found failed condensate overflow switch opening the circuit with no water in the auxiliary drain pan. — Received approval and replaced the overflow switch and confirmed proper operation. System is operating normally at this time.
New Bern, NC 28562
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Tech received no answer at this time tech replaced filter in package unit.
New Bern, NC 28560
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters.
New Bern, NC 28562
Review
Excellent service!
Dick Broadcasting - New Bern, NC 28562
Aidan T.
Aidan T. Checked in
— Tech serviced all four systems on the right portion of the building. System #3 has a failing blower motor, indicated by overamping at 5.19 amps with FLA rated for 2.70. Built estimate to replace failing motor. — All other systems are operating normally at this time. Will return on Monday to complete services and replace air filters.
New Bern, NC 28562
Aidan T.
Aidan T. Checked in
{1999 Nordyne Split Heatpump} — Tech found failed 1/4HP 825RPM condenser fan motor upon arrival and received approval to replace. Advised customer that no further diagnostics can be performed on the refrigerant circuit until the fan motor is replaced. Customer acknowledged. — Tech observed dirty indoor coil and built estimate to clean. Customer opted to clean the coil themselves. — Noted contactor is burnt/pitted and recommended replacing. Customer will wait until next visit. — Recommended PSA, customer declined at this time. — Replaced condenser fan motor and installed a 7.5MFD capacitor. Observed system running high discharge pressure due to dirty indoor coil. Recommended cleaning coil as soon as possible to prevent compressor damage. Customer acknowledged. — Tech recommended a full system replacement on account of age and costly repairs; customer will postpone. System is operating at this time.
New Bern, NC 28562
Alex R.
Alex R. Checked in
Customer has installed his own electric tankless water heater per the manufacturers, suggested installation recommendations, and the heater is not working properly due to a bad motherboard in the heater. I recommended the customer go back to a regular tank style heater to avoid future problems. Customer stated he is going to go install his own tank style heater again
New Bern, NC 28562
Alex R.
Alex R. Checked in
Customer thought his hose bibs were leaking around the property. Looked at the hose bibs and discovered nothing is leaking. Went inside his house and checked all toilets to make sure toilets were not running and none of them were. customer also stated that somebody from the water company just came by and looked at his meter and found no leaks.
New Bern, NC 28562
Dawson M.
Dawson M. Checked in
Tech serviced and cleaned units. Tech faced no challenges on both units. Units are heating and cooling efficiently. Tech informed customer about ESA renewal. Customer renewed. (Take out [email protected] email)
New Bern, NC 28560
Alex R.
Alex R. Checked in
Removed old water heater and replaced it with new water heater.
New Bern, NC 28560
David C.
David C. Checked in
Goodman Packaged Unit GPGM33006041A Goodman, GPGM3, 2.5 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 38"x30" Hood (Goodman) Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 Change Breaker JS Quantity: 1 Digital and Mobile Friendly Quote For Transparent and Thorough Job Review. Quantity: 1 Ensure Proper Drainage On Drain Lines Quantity: 1 File All Warranties For Customer Quantity: 1 Maintain Clean Work Area Daily Quantity: 1 Permit and Inspection Quantity: 1 Reconnect Duct System Quantity: 1 Rehook Electrical
New Bern, NC 28562
Review
Outstanding service Very knowledgeable tech we appreciate Jackson & Sons
Michael - New Bern, NC 28562
Norman  A.
Norman A. Checked in
Provide water heater tank flush for homeowner.
New Bern, NC 28562
Caleb S.
Caleb S. Checked in
Provided estimate to replace upstairs HVAC system
New Bern, NC 28562
Review
Great service
Andre - New Bern, NC 28560
Review
Great service
Robert - New Bern, NC 28562
Review
Chris did a great job
Kim - New Bern, NC 28562
Review
On time. Thorough. Explained his findings very well so we could understand.
Frank - New Bern, NC 28562
Review
Excellent service
Conor - New Bern, NC 28560
Review
Professional, on time, very knowledgeable...
Sandra - New Bern, NC 28560
Review
Ricardo is very knowledgeable. He explains exactly what the problem is and takes care of the issues. Thank you Ricardo!
Karen - New Bern, NC 28560
Review
Superb service
Tom - New Bern, NC 28562
Review
Super Great
Donald - New Bern, NC 28562
Review
Very knowledgeable and professional
Craig - New Bern, NC 28562
Review
No heat
Teresa - New Bern, NC 28560
Review
Always professional
Teresa - New Bern, NC 28560
Review
Ricardo is amazing! Very professional courteous and knowledgeable!
Karen - New Bern, NC 28560
Review
Great service
Donda - New Bern, NC 28562
Response from Jackson & Sons:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Review
Aiden was awesome and knowledgeable. I appreciate how thorough everyone on your team is.
Cody - New Bern, NC 28562
Response from Jackson & Sons:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!

Review
They replaced the furnace and made sure everything was clean and working properly before leaving. Very professional and top quality work and comparative pricing.
Anthony - New Bern, NC 28560
Response from Jackson & Sons:

We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.

Review
Scheduling was easy and fast. Affordable. Noah was knowledgeable and efficient. Definitely will use them again
Anthony - New Bern, NC 28560
Review
Trustworthy and professional business- highly recommended!
Creight18 - New Bern, NC 28562
Review
Josh was courteous and efficient.
Janice - New Bern, NC 28560
Review
Logan showed up on time and was very informative and knowledgeable about my system. He made some recommendations and preformed all necessary maintenance in a very timely manner. Look forward to next time and hope to see him back.
Timothy - New Bern, NC 28562
Review
Very professional and was able to answer questions when needed. Overall very well done
Chad - New Bern, NC 28562
Review
Arrived on time, communication was great.
Adam - New Bern, NC 28562
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