Considering what’s at stake when choosing a heating contractor, it’s helpful to have guidelines to follow. Your HVAC system is an integral part of your home. Knowing a highly trained, skilled, and responsible company is at your side assures you that the work will be done right and on time.

When choosing a contractor, consider these characteristics:

Their HVAC license is active.

The state of North Carolina licenses HVAC contractors and requires that they have insurance and bonding to protect their customers. Before you hire someone, verify that they have a license and that is active.

They have additional certifications.

NATE (North American Technician Excellence) is a nonprofit organization that applies rigorous education and testing programs before issuing certifications. Those who pass their tests must continue their professional educations and retest every two years to keep their certifications valid.

The EPA also certifies contractors who meet their stringent requirements for HVAC system selection and installations.

Look for their BBB ratings.

The Better Business Bureau’s website will give you information on the company’s standing with consumers. They apply grades from A+ to F to companies based on consumer reports and whether the HVAC contractor successfully resolved any issues.

They won’t give quotes over the phone.

Whether you’re selecting a new system or need repairs, beware a heating contractor that gives you a quote before visiting your home. New systems need to be precisely sized first. HVAC systems that are too large or small won’t live up to their energy efficiency ratings, give you the comfort they promise, and do not last as long.

Transactions are written.

Ask for written receipts or contracts for the work. Besides giving you a record of the job performed, the paper records are helpful when selling your home or requesting warranty work.

Jackson and Sons provides HVAC services for homeowners in eastern North Carolina and has certifications from NATE and the EPA, along with an A+ rating from the BBB. If you’d like to learn more or talk to an expert, contact Jackson and Sons today.

Jackson & Sons, Inc.

Our goal is to help educate our customers in Eastern North Carolina (including Wayne, Johnston, Greene, Lenoir, Pitt and Duplin Counties) about energy and home comfort issues (specific to HVAC systems).

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