Every home and business owner should be aware that the care and attention that is given to your heating and cooling equipment has lasting effects on the efficiency and life span of the system. Choosing a reputable HVAC contractor should never be difficult, so we’ve compiled a few key traits to look for when seeking one.
Effective Communication
Your HVAC contractor should be able to clearly communicate with you before, during, and after servicing your system. The customer should be notified when to expect a technician to arrive for the service and a thorough and clear understanding of what work needs to be done should be provided before the work starts. Often photos and/or a video is helpful when sharing any problems that were found with the owner’s HVAC system. Also, no work should be done without approval from the property owner. Any paperwork the customer needs such as an invoice for the work completed should be provided in a timely manner. Today, most companies provide invoicing electronically before the service truck even leaves the property. By communicating throughout the process, the customer is fully aware of their system’s health and the work provided.
Keeps Customers Up-to-Date
In addition to effective communication skills, you must also find an HVAC contractor who will keep you informed of impending appointments, follow-ups, etc. A reputable HVAC Pro will understand that your time is valuable, and every effort will be made to accommodate your schedule. Also, completion times will be explained and any changes to the work schedule will be provided in a timely manner.
Superior Equipment Knowledge
While certain elements of HVAC equipment has remained the same over the years, many aspects have changed over time due to more advanced technologies that help improve performance and efficiency. A reputable HVAC contractor offers ongoing training for their team that will allow them to keep up with changes in the industry: not just equipment, but also improved techniques to improve home comfort.
Mobile Technology Use and Familiarity
If you’ve had any kind of service technician to your home in the past several years, then you’re surely aware that they now use a variety of mobile equipment for a multitude of tasks. These devices can make a lot of tasks more expedient, for example digital work orders. A good technician will be well-versed in the use of this equipment to help ensure the best service possible is provided to each customer.
For all your Heating and Air needs, contact Eastern North Carolina’s leader in HVAC, the experts at Jackson & Sons.
