Jackson and Sons has been serving the heating and air conditioning needs of Wendell, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wendell, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Wendell, NC
Rated 5.0 out of 5 stars based on 10 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Wendell, NC at a glance
Jackson & Sons has completed 11 jobs in Wendell, NC between February 2024 and February 2025.
The 10 customer reviews shown here average 5.0 out of 5.
Joshua Wright was here very quickly after we made the service call. He was nice, professional, and even complimented my employees on their attentiveness to detail in regards to catching the AC malfunction before causing further damage. He is an asset to the team!
COMPASS
- Wendell, NC 27591
Excellent service
Fast work well done. Waiting on dehumidifier, but expect that to done soon
ED
- Wendell, NC 27591
Excellent service!
House is nice and cool!
ED
- Wendell, NC 27591
Excellent service
Technician was polite, thorough and did great work.
ANDERSON
- Wendell, NC 27591
Great Service
Erick F. was professional, polite, and very transparent about his visit with us at Compass. He made sure we were aware of potential issues that could be caused by neglecting the maintenance schedule and made sure we knew how to find him while working on the property. We really appreciate his service!
COMPASS
- Wendell, NC 27591
Excellent service Tracey
- Wendell, NC 27591
Great Service
The service tech was professional, pleasant and gave great customer service,
Gwen
- Wendell, NC 27591
Great service!
They were prompt, courteous and fixed my problem. Awesome company!
Tracey
- Wendell, NC 27591
Great Service, Friendly Service Tech
Bryce was very friendly and professional. Arrived in the scheduled time and did the job great and in a timely manner. Great employee!
Gwen
- Wendell, NC 27591
Great Job very personable James
- Wendell, NC 27591
Job Locations
Wes B.
—Preformed CMA FULL SERVICE. Full Service on 8 Split System units tested all systems and all test and systems tested good and back running as they should.
Wendell, NC 27591
Noah C.
Upon arrival tech ran hanging gas heater 3 and found flame rollout across all burners when fan came on. Inspected heat exchanger and located a crack, also verified with manometer test. Customer already has an extra heater that is new, informed field supervisor. Also recommend verifying snd checking flu pipe for any restrictions while old unit is out.
Wendell, NC 27591
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, customer renewed esa, system is back up and running and holding a delta t of 20 degrees
Wendell, NC 27591
David S.
-Performed CMA Full Service on 4 Split System Heat Pumps. Performed operation inspection on 3 Exhaust Fans and 3 Hanging Heaters.
-System 4 is over 25 years old, uses R22 refrigerant, and was found to have an evaporator coil in poor condition prior. System has been recommended for replacement, but was servicing a space not in use. System currently is set at a cooling temperature and is working correctly.
-Found all equipment working as expected. Staff declines any proposal for replacement of System 4, intends to run system until it fails and reassess needs at that time.
-Observed heavy ant intrusion at outdoor condensers. This could potentially lead to challenges with condenser electrical components. Recommend area around condensers be treated.
Wendell, NC
Matt C.
Tech performed esa on 2 trane split heat pumps, found no challenges at todays visit
Wendell, NC 27591
Kenny C.
Tech found blower belt had snap in half causing unit to freeze. Tech had to go pick up belt at United and returned to install new belt. Also checked pressures and found they are within spec. Storage unit has already cooled down and thermostat is now satisfied. System is back up and cooling.
Wendell, NC 27591
Jesse J.
Tech preformed CMA INSPECTION on 8 Split Systems. Upon inspection tech found Split System #1:Auxiliary pan full of water due to primary drain pan backing up with condensation coming off of coil. Tech found drain line was clogged causing water to not flow properly. With further inspection tech found drain trap was not sufficiently sloped which caused sediment from drain pan to stay in drain trap and clogg drain line. Tech was approved to install EZ Trap. Also tech found Condenser #1 was operating, but had a weak fan capacitor. Tech recommends replacing capacitor and has attached estimate to invoice for cost of repair. Upon inspection of Split System #6 tech found Run capacitor had failed. Tech was approved to replace capacitor. System is up and operating at this time. Tech found Split System #7 was operating but had weak fan capacitor. Tech recommends replacing capacitor. Tech also found Split System #4 operating, system had weak blower capacitor, tech also recommends replacing capacito
Wendell, NC 27591
Spencer C.
Tech found a blank thermostat and no high voltage to AHU 4. Breakers were on but not sending voltage. Tech replaced breaker and found normal operation.
Wendell, NC 27591
Kenny C.
Upon arrival tech found condenser not running. Tech found breaker in the off position. Tech flipped breaker back on and tear electrical components of the system. Compressor and fan amp draws are within specs. Delta t is also within spec. No issues at todays visit other then breaker was in the off position. Commercial business to be billed out for todays visit.
Wendell, NC 27591
David S.
-Performed CMA Inspection on 4 split system heat pumps. Verified operation of 3 exhaust fans and 3 gas heaters.
-Split System 2: Observed audible buzzing sound at air handler disconnect when engaging condenser from air handler. System may be in need of electrical inspection/diagnosis. System operates as expected.
-Split System 4: System is over 25 years old, uses R22 refrigerant and was found to have an evaporator coil in poor condition previously. Customer has been advised to consider replacing system. System services unoccupied space and is currently not in use.
-All equipment operating properly at this time.
Wendell, NC
Jesse J.
Tech arrived to preform CMA INSPECTION. Facility is still closed. Tech tried to preform inspection on Outside equipment but was unable to complete service because power to units has been turned off from inside the building. Tech did find a third system that was missed during previous CMA Visit due too unit being located inside locked fence. All recommendations of replacing systems due to challenges found during first CMA Visit still stand. Due to the physical condition of third System found and it being same age as previous systems tech would recommend replacing it as well. Tech has attached pictures to invoice
