Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Dunn, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Dunn, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Dunn, NC
Our Reviews by City
Great Service, Awesome plan
JOSE - Dunn, NC 28334
Good service
DREXEL - Dunn, NC 28334
Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
Excellent service
Ruth - Dunn, NC 28334
The technician was very professional
Great Service
Alexa Hernandez - Dunn, NC 28334
Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
Great Service
Thomas - Dunn, NC 28334
Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334
Matthew L.
Tech returned to repair circuit 1 on kitchen unit. Tech found circuit 2 frozen up. Tech allowed circuit 2 to deice while repairing circuit 1. Flowed nitrogen while brazing leaking header on indoor coil and replaced filter drier in circuit 1. Circuit 1 passed nitrogen pressure test and standing vacuum test. Recharged circuit 1 with 8 lbs 10 oz per rating plate. Circuit 1 is now cooling. Circuit 2 thawed out while repairing circuit 1. Tech confirmed circuit 2 is very low on refrigerant. Uploaded pictures of low suction pressure and high superheat. Per Jerry, tech leak searched circuit 2. Tech found factory braze joint at indoor coil header leaking on circuit 2. Marked leak with zip tie. Need approval to repair circuit 2. Takes 6.5 lbs. Compressor 2 is unplugged. Compressor 1 is cooling.
Kyle W.
17 YEAR OLD R22 SYSTEM. OD FAN BLADES BROKEN/MOTOR FAILED. COMPRESSOR IN CAUTION RANGE. REPAIRS NOT RECOMMENDED. HANDED OVER TO COLBY.
Noah C.
Tech performed filter change and replaced all filters. Tech marked date on all new filters and disposed of all old filters.
Michael H.
Tech came out to try and get circuit # 2 in kitchen unit running till approval is obtain to repair circuit # 1 . Tech found a faulty wire causing false freeze fault in the control. This was keeping the unit off. Tech added a jumper between Y1 and Y2 thermostat connections to bring circuit 2 on as quick as possible. System is working at 50%.
Brandon M.
Spring preventative maintenance. We are reaching out to you from Jackson and Son's trying to get feed back on our technicians while out with our customers. Please feel free to give us your input. Look forward to hearing back from you! Hope you have a great weekend.
Randy K.
Inspection on 4 TRANE gas AC package units, 2 CAPTIVE AIRE AC units, 1 gas furnace, 5 exhaust fans, changed filters. KITCHEN AC UNIT is down, 1 circuit has no pressures, #2 circuit will not run, called in for work order. Blower does work, changed clogged filters in kitchen. Left a case of filters.
Randy K.
Performed full service on Trane gas package unit, tightened loose belt, washed coils, changed filters. Renovated store is smaller, old gas package unit is locked OFF, not part of store.
Matt C.
Tech washed and serviced unit
Matt C.
Tech washed and serviced unit
David S.
Replaced 10 mfd blower motor capacitor on units 5, 7, 8. Replaced condensation pump on air handler 6 and confirmed operation. Signs still present of leaks on condensate pump lines for other air handlers. Recommend replacement of lines and fittings as needed.
Campbell C.
Tech found no difficulties at this time. Tech informed homeowner that uv bulb is completely burnt out. Homeowner invested in PSA for mini split. Homeowner would like mini split scheduled on the same day as next visit for package unit.
Jospeh C.
Tech performed ESA on 2 systems found no issues at today’s visit both systems working properly at this time.
Randy K.
Performed an inspection on a Trane gas furnace and AC condenser. Changed filters, capacitors tested good, pressures were normal, motor amps are good.
Matthew L.
Per no heat in dining area report, tech fired burners on all 3 dining area gas packs without challenges. No challenges found with dining area units in heat mode. Tech found circuit 1 on kitchen unit very low on refrigerant. Only 10psi of refrigerant pressure in system. Tech added 200 psi of nitrogen and found factory braze joint on circuit 1 header for indoor coil to be leaking. Tech called Mike and got a voicemail. Called Jeff Loken, district manager and got message reporting voicemail box is not set up. Called Maurice Brown who was in a meeting. Emailed report per Monica. Kitchen system is down. Disconnect is off and nitrogen is in circuit 1. Tech marked leak location with a zip tie. Leak repair, vacuum, and 9 lbs R410a would be $1616.92 including tax. Need to have office follow up about repair.
Matthew L.
Customer reports outdoor fan not running. Also reports another company adding refrigerant back in January. Customer also reports one return being loose. Tech found both 12” return lines connected, but the one on the panel side of air handler has some return air leakage. Panel side return needs to be sealed to floor boot. Tech found failed variable speed outdoor fan motor. Confirmed line and low voltage to motor. Uploaded picture to ServiceTitan. Customer reported refrigerant being added back in January. System holds 12 lbs of R410a. Other company has not done any leak repair. Tech inspected the rest of the system. Tech confirmed indoor coil is leaking with electronic leak detector. Condensate pump is working. To repair system, customer will need to replace failed variable speed outdoor fan motor and replace non warranty leaking R410a indoor coil. Tech also recommends sealing air leaking joints on duct system with mastic and insulation. There are two 12” return lines that need to b
Matt C.
Tech washed and serviced unit
Luis R.
Tech returned to check system that was found during maintenance tech meged the compressor found meged green tech did see pressure were at 46/120 indicating low refrigerant tech then leak searched evaporator coil and found leak on evaporator coil between metal on u bend video uploaded
Donald S.
Older icp system compressor has low compression and the outdoor fan amps are high . Tech called office per mandatory procedure. Supervisor will verify later today. Brandon who makes decisions will be in the office tomorrow. Chuck is contact person today. Filters were just changed tech gave filters to Chuck
David S.
Performed cma full service on 6 split systems. Found weak capacitor on air handler blower for system labeled as 7. Provided estimate for replacement of capacitor $202.65. Found weak capacitor on air handler blower for system labeled as 8. Provided estimate for replacement of capacitor $202.65. System air handler blower and draft inducer motor not operating. Further diagnosis needed. Found weak capacitor on air handler blower for system labeled as 5. Provided estimate for replacement of capacitor $202.65. Found electrical problems with air handler 9B. System control board not recognizing high voltage inputs. Suspect problem with control board. Further diagnosis needed. Found condensate pump not operating as expected on air handle for unit 6. Recommend replacement of pump. Provided estimate for replacement $508.93. Air handlers for systems 8, 7, and 10 (a & b) have condensate pumps with drainage lines that tie together. Found drainage hoses in poor shape and leaking at several fi
Kyle W.
FOUND FAULTY CONDENSATE PUMP OVERFILLED CAUSING SWITCH TO TRIP. REPLACED UNDER WARRANTY. TESTED PUMP. SYSTEM UP AND COOLING.
David S.
Performed cma inspection on 8 split systems, 1 rooftop gas pack, and 1 dehumidifier. Dehumidifier is no longer on service agreement and will not be serviced in the future. All systems are operating correctly at this time. Found blower belt on dehumidifier is in need of replacement. Provided estimate for replacement of belt $209.08.
David S.
Completed inspection of 2 package units. Manager accepted air filters but declined replacement at this time. Found heat strips turned off on package unit 2. Found heat strip contactor in need of replacement. Provided customer with estimate for repair.
David S.
Performed filter change on 4 rooftop gas packs and 4 returns in back of house.
Michael H.
Tech found that the 3 thermostats for the dining area, which are located in the office, were measuring room temperature of the office (65 degrees) and not the dining area. The office is serviced by the kitchen system. There are remote sensors mounted on the wall about 9 ft off the floor in the dining area. They where wired to the thermostats but the thermostats were not setup to use them. Tech entered the configuration of the thermostats and corrected the setup. Reading on thermostats went from 65 to 74. This should improve comfort levels in dining area.
Romario T.
Tech found temperature from all three thermostats reading 66 degrees, one thermostat was set up to a schedule instead of a permanent hold, joe from captive air had a system out of schedule as well. Tech multiple temperature readings from the lobby area stating 73 degrees, systems were off throughout the temperature readings. Tech found thermostats indoor temperatures offset by 1 degree. Tech adjusted temperatures on thermostats and also checked temperature sensors. Tech took a final reading from the lobby area of 72 degrees and thermostats are set to 70 and 71 degrees and set to to permanent hold, heat to 65 and cool to 73 degrees. Tech spoke with manager about monitoring on how it feels with new adjustments.
