Dunn NC Heating & Air Conditioning Services

Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Dunn, NC since 1974.

Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Dunn, NC, then call us at 919-734-9611 to see what we can do for you.

Recent Jobs and Reviews in Dunn, NC

Rated 4.4 out of 5 stars based on 9 customer reviews

Our Local Reviews by City

Job Locations and Reviews

David  S.
David S. Checked in
-Performed CMA Inspection on 4 rooftop gas package systems, 1 dual condenser make up air, 1 make up air, and 1 DOAS system. Replaced air filters at 4 back of house locations. Cleaned evaporator coils on kitchen systems per maintenance agreement. -Customer approved previously diagnosed refrigerant leak for kitchen system circuit 1 as follows: Pull vacuum, recharge system to factory level with addition of AC Leak Freeze. Charged to factory level 8.6 lb R410A. -Dual condenser make up air unit did not operate correctly after maintenance. Had to reset oven hood control circuit breaker to clear error code due to make up air being turned off. Manager reset circuit breakers for fryers that had turned off when oven hood was reset. -Found all systems working correctly (after recharge on kitchen circuit 1). JACKSON & builders were present and changed back of house filters as provided by Jackson & Sons.
Dunn, NC 28334
Joshua W.
Joshua W. Checked in
Tech arrived and performed inspection of system, tech found that drains are not insulated and systems does not have primary float switch. Tech also found evaporator coil is in rough condition, rusted and corroded. Tech found system to have an 18 degree delta t at this time and is on and operating properly. Tech added all information into equipment tab. Tech informed customer of issues and potential problems they could cause in the future. Customer is aware of age and condition of system but does not want to do anything at this time.
Dunn, NC 28334
Kenny C.
Kenny C. Checked in
Performed, tech found no issues at todays visit. Blower was extremely dirty and caked up. Tech took out blower deep cleaned blower. Recommended plasma air, uv light and a hard start kit.
Dunn, NC 28334
Review
I appreciate the AC service provided for my older mother. After further analysis, I felt robbed and unappreciated as a customer by your company. I contacted your company after a local company failed to show. I was disappointed with the time it took to arrive on yesterday (told it would be mid-morning), the lack of respect for my time that led to my being late for work, disappointment with the additional charge requested to search for a leak that was thought to exist ($318), not going into the attic to check the split AC system, charging $106 per lb. for R410A, when the average cost is $65 lb. and a final charge of $554 just to add refrigerate to a small AC unit. It feels like your company took advantage of a senior citizen with this extreme charge. This is very sad...I will make sure to share our experience with other potential customers, the BBB and the AG's office.
WINGATE - Dunn, NC 28334
Response from Jackson & Sons:

Good Afternoon, Our service manager, Adam Thompson has tried to reach you by phone and was unable to leave a message. Please feel free to contact him at your convenience. If you call after 5pm, our after hours phone service will take a message and Adam will return your call. We open at 7:30 am tomorrow and close at 5pm, Adam will be in office all day except during his lunch hour from 11:30 am till 12:30 pm.

Kenny C.
Kenny C. Checked in
Performed ESA on air handler only. No running water due to remodel, also homeowner was not present at the time of service. Homeowners daughter let tech inside. Also tech saw a snake around both outside units and snake skin. Homeowner will be away for about 3 years but daughter will be taking care of maintenances (Morgan 919-820-0641). Homeowner stated she will have the water turned back on next visit.
Dunn, NC 28334
David  S.
David S. Checked in
Postponed
Dunn, NC 28334
Derek J.
Derek J. Checked in
Upon arrival tech was informed system was blowing air but it wasn’t cold. Tech inspected system and found it low on R410A Freon. Suggested performing leak search to determine where leak was but homeowner refused for now and just wanted some added. Tech added 3lbs 13.8oz of R410A. System is back operational at this time but will continue to leak out.
Dunn, NC 28334
Spencer C.
Spencer C. Checked in
Tech found circuit 1 tripped on low suction due to a leaking evaporator coil. Tech was able to pinpoint leak. Unit only 5 years old.
Dunn, NC 28334
Demarcus  M.
Demarcus M. Checked in
DUCT MODIFICATIONS
Dunn, NC 28334
Joshua W.
Joshua W. Checked in
Tech performed ESA, Tech found system was covered in bacterial growth and dust/debris, tech recommended installation of plasma to prevent issue from occurring and having contaminates get in the home. no other issues were found at todays visit. System is back on and operating properly at this time.
Dunn, NC 28334
Luis R.
Luis R. Checked in
Tech was informed mua has interlock fault code as well as kitchen unit not cooling properly. Tech found mua did not have power on roof fault code was for exhaust hood trying to go through safety’s and damper operation but not able to due to no power to mua tech checked power at disconnect and was not able to find any. Tech checked all breakers and did not find any off or tripped. Electrician will need to be called to get power to mua. Kitchen unit circuit 1 is cutting out on low pressure due to low refrigerant te h performed leak search and was able to get hits from bottom of heater core tech did notice the joint leaking is factor and has not been worked on. Office quoted $1515 p,us tax for repair of leak. Tech recommends replacing evaporator coil due to condition extremely rusty and high risk of leak in future. Office to quote evaporator coil. Will require 2 techs to perform work. S#562L
Dunn, NC 28334
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found no challenges at this time customer could not extend at this time and will have to call in an a week or so.
Dunn, NC 28334
Noah C.
Noah C. Checked in
Replaced 45MFD run capacitor. System is cooling properly.
Dunn, NC 28334
Ronnie P.
Ronnie P. Checked in
Tech performed ESA on 1 system. Tech found no challenges or concerns with systems on today’s visit, system is only a few years old. All tests tested well and system thoroughly cleaned. System is operating properly upon departure. Homeowner stated she would call in for renewal similarly to last renewal.
Dunn, NC 28334
Bryce C.
Bryce C. Checked in
Invested in esa and rev g and re installing section of duct
Dunn, NC 28334
Matt C.
Matt C. Checked in
Tech performed esa, unit is working properly Tech didn’t jabs any 20x20x1 filters on truck will need 2 dropped off when in the area
Dunn, NC 28334
Spencer C.
Spencer C. Checked in
Tech found unit completely out of refrigerant and performed a leak search. Tech was able to pinpoint a large leak on the condenser coil. Due to age and cost of repair, tech recommends replacing system. Field supervisor notified.
Dunn, NC 28334
Matthew L.
Matthew L. Checked in
Emailed quote to replace electric furnace with Carrier PHP. Customer is going to talk to her husband.
Dunn, NC 28334
Matthew L.
Matthew L. Checked in
Customer name is spelled Sacnite Razo. Customer reported indoor coil frozen earlier. System was defrosted on arrival due to customer leaving it off. A coil looks severely impacted by dust and dirt. Fins are in very poor and deteriorated condition. Tech suspects indoor A coil cannot be sufficiently cleaned without risking further destroying fins. Electric furnace and indoor coil are severely corroded. Tech called for cooling and recorded cooling and heating R22 operating pressures. System is very low on R22. Data tag is missing. Tech doesn’t know how many lbs of R22 factory charge the system takes. Tech estimates based on system size that it needs 8 lbs of R22 plus or minus a few to get system properly charged. Compressor contactor is in poor condition. 7.5uf blower capacitor is reading very low at 3.3 uf. Top heat strip wire is burnt off inside electric furnace. Bottom heat strip is unplugged due to one pole of 3 stack sequencer stuck closed. 1 of 3 heat strips turns on and off
Dunn, NC 28334
Adam T.
Adam T. Checked in
HVAC System Upgrade: In response to a client's desire for enhanced energy efficiency, I recommended and executed an upgrade to a Lennox high-efficiency HVAC system. This upgrade not only improves comfort but also results in substantial energy savings, meeting the client's expectations and providing a more environmentally friendly solution.
Dunn, NC 28334
Ricardo  T.
Ricardo T. Checked in
Tech performed maintenance per esa. Tech found no challenges at today’s visit could not use water not available. Spoke to homeowner on ac renew to help with noise he is on a budget maybe in future.
Dunn, NC 28334
Noah C.
Noah C. Checked in
Tech performed CMA inspection on one system. Found 45MFD run cap testing weak at condenser, recommend replacing. Estimate sent. Tech was able to inspect furnace and a/c coil after eventually gaining access to attic. Read pinned notes for attic access location. Found no issues at furnace. System is cooling properly at this time.
Dunn, NC 28334
Percy M.
Percy M. Checked in
PERFORMED CMA INSPECTION ON 8 SPLIT SYSTEMS, 1 DEHUMIDIFIER AND 1 GAS PACKAGE SYSTEM. ON SPLIT SYSTEM #1 THE COMPRESSOR CAPACITOR RATED FOR 45mf TESTED AT 41.3. CAPACITOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY.
Dunn, NC 28334
Landen  H.
Landen H. Checked in
Performed routine maintenance per energy savings agreement. Technician was unable to find any challenges while servicing equipment today. System is cooling and heating properly with a delta t of 20 degrees. Customer does change their own filters. Tech left (1) 24x24x1 because it was all they had on the truck. Notified customer that if they needed another filter just to let us know. Customer is in the process of selling home. Tech let them know that if they move and stay within our service area, we could switch service to their new location. If not, they can notify us to cancel their monthly draft.
Dunn, NC 28334
Landen  H.
Landen H. Checked in
Performed routine maintenance on 2 systems per Energy Savings Agreement. Mini Split - technician did not find any challenges while performing routine service on the mini split system. System is coping properly and holding a delta t of 18 degrees. Gas Pack - technician was unable to find any issues with the system at todays visit. It was installed in 2021. System is cooling properly and holding a delta t of 20 degrees. This system is equipped with a UV bulb, which is burnt out (indicated by white markings at either end of the bulb). Tech recommended replacing the Uv bulb to restore optimal indoor air quality. Customer opted to hold off changing until next visit.
Dunn, NC 28334
Landen  H.
Landen H. Checked in
Performed routine maintenance per energy savings agreement. Technician did not find any challenges while servicing system today. Unit is heating and cooling properly with a delta t of 20 degrees. Technician recommended installing a Plasma Air Purifier as a maintenance free alternative to the Uv bulb. Tech explained differences and benefits of air purifier. Pamphlet left and estimate built for customer review. Tech only serviced package heat pump today. After discussion with customers they opted to have both systems services next time out and renew as a 2 system PSA then. Last note - tech did notice a dent on the top of the system. It appears that something was dropped on this part of the system. Pictures are provided and customer notified. Performance is not being affected at this time.
Dunn, NC 28334
Review
Excellent service and I did sign up a contract to service my home
TOBACCO - Dunn, NC 28334
Review
Great Service, Awesome plan
JOSE - Dunn, NC 28334
Review
Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
DREXEL - Dunn, NC 28334
Review
The technician was very professional
Ruth - Dunn, NC 28334
Review
Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
Alexa Hernandez - Dunn, NC 28334
Review
Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
Thomas - Dunn, NC 28334
Review
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334
Review
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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