Walstonburg NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Walstonburg, NC residents and businesses since 1974.
Our reviews below from your neighbors in Walstonburg, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Walstonburg, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service!
Betty Stocks and Rebecca Collings - Walstonburg, NC 27888
Ricardo is professional, personable and very knowledgeable. During his visit, he maintained three distinctly different systems of varying makes, models and ages. He replaced a capacitor in one and recommended a Soft Start Kit to extend the lifetime of a compressor in the oldest system. He treated us with respect while explaining the condition of each unit. I highly recommend Ricardo and the entire Jackson and Sons team.
Excellent service.
Reginald - Walstonburg, NC 27888
Well knowledgeable and he pin pointed the problem within mins of being here.
Good service
Elizabeth - Walstonburg, NC 27888
Senior citizen; all techs very professional and kind.The support staff kind as well.
Nice fellow; respecful; seemed to know problem,but same problem exists.......
Charles Stallings,( son,of the new customer - Walstonburg, NC 27888
Called ahead,timely,nice fellow.... Financial issue cost was over amount expected.Mom is recent widow,my dad died she's handling legalities and stretched thin. I was"" middle man." She was away fir pt catering job weekend I was house/ diog sitting only.......thought repair was comete,but same issue exists.AC fan outtside only working intermittently!!! Ran only about one hour.93 degrees....inside,only down to 85 degrees......Fan runs intermittently, then OFF...
Great service
First Baptist church Stantonsburg nc - Walstonburg, NC 27888
Jesse was great took a great deal of time explaining everything
Great service to wire before it burn out
ODELL - Walstonburg, NC 27888
My experience was very satisfied with work and the service that Juan Provide the only thing was that he did not have but one new filter and I have two unit so he had to put back in the used one that he took out he said he was going to get the company to send me some so I will be waiting thanks
Great
Paul - Walstonburg, NC
Good job.
Great service was Perform
Odell - Walstonburg, NC
Was First for Anthony been here with me and he was very good at what he was doing and to tell me what thing was like afterward
Professional service
MEREDETH - Walstonburg, NC 27888
Mr. Holmes was thorough and professional in his work on my Trane unit. He identified the problem and found the solution quickly. He was patient with my questions and answered each question to my satisfaction. I trust Jackson and Son.
Jacobo C.
Remove 6 Ton Carrier Package Unit And Install New 6 Ton Trane Package Unit With WiFi Programmable Thermostat
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech installed hard start and PSA 1 system.
Ricardo T.
Tech washed and serviced unit and found run capacitor testing weak on split unit. Tech serviced unit and found no other challenges. Tech replaced cap.
David S.
——Performed CMA Inspection on 5 Gas Package systems and 5 Split Systems. -System 1: 2018 Carrier 4 Ton Gas Package: Sanctuary Left: System operating without challenges at this time. -System 2: 2018 Carrier 4 Ton Gas Package: Sanctuary Right: System operating without challenges at this time. -System 3: 2021 Trane 3.5 Ton Gas Pack: Office & Bathrooms: System operating without challenges at this time. -System 4: 2000 Carrier 4 Ton Gas Package: Fellowship Hall: Found heat exchanger in poor condition, with heavy signs of rust, and signs of holes. This could present a safety issue due to presence of carbon monoxide. Heat exchanger should be replaced. Inducer draft motor housing is rusted and has holes, pulling outside air in not allowing heat to travel through heat exchanger. Tech deems heat is not safe to operate. Disconnected W terminal from control board. Office should provide estimate for replacement of heat exchanger. Office should provide estimate for replacement of inducer draft m
Mike A.
No financing
Spencer C.
Tech found blower motor locked up and capacitor failed. Tech tested replacement capacitor and found blower still locked up indicating a failed blower. Tech found blower wheel is extremely dirty as well as filter. Tech found a visible leak in the evaporator coil. Compressor also failed meg test. Unit is 30 years old and needs replacing. Tech quoted replacing blower, repairing coil and replacing compressor.
Joseph C.
Tech found float switch tripping due to debris in primary drain causing water to back up to float switch. Tech brushed and cleared drain with nitrogen and added union for easy access, no charge per recent visit.
Derek J.
Upon arrival tech was thermostat was not working. Tech found VP8000 showing double dash on screen and error code indicating a faulty sensor. Tech pulled faceplate off wall and reinstalled which cleared error. Tech checked thermostat reading and is reading accurately. Gave system a cooling call and temperatures are within a good range. Tech made estimate to replace thermostat and customer wanted to wait for now. Informed customer that it could happen again and could not guarantee how long it would stay operational. Emailed estimate for new thermostat to customer. System is back operational for now.
Noah C.
Replaced compressor. Vacuumed drain line from outside. Tested system operation, system is back up and cooling.
Jesse J.
Tech returned to complete approved repairs. Tech replaced Fan Capacitors on Systems #7 and #8. Tech has attached pictures to invoice.
Noah C.
Tech waited for customer arrival to begin diagnosis of cooling issues. Provided recommendations for needed repairs.
Kyle W.
THERMOSTAT WAS IN RECOVERY MODE DUE TO SYSTEM BEING DOWN PREVIOUSLY BYPASSING SCHEDULE. VERIFIED SCHEDULE IS SET TO 74 MON-FRI FROM 5-10PM, AND 80 FOR REMAINDER OF THE DAY. SET SAT-SUN TO 74 FROM 8AM-1PM, AND 80 FOR REMAINDER OF THE DAY. ALL SET-POINTS SET PER CUSTOMER REQUEST.
Kyle W.
(UNIT #5) FOUND BLOWER MOTOR UNABLE TO RUN DUE TO FAILED RUN CAPACITOR. REPLACED CAPACITOR/INSTALLED SURGE PROTECTOR. SYSTEM BACK UP AND COOLING.
Chris M.
Replaced a 50 gallon propane water heater and added an expansion tank.
Noah C.
Tech returned to replace condenser fan motor with correct size. 1/4HP 825RPM. Tested system operation after installation of new motor, delta t and all amp draws are now within spec. System is cooling properly. Half of balance is already paid per office, rest of balance to be paid.
Noah C.
Upon arrival tech found condenser fan motor running but over amping. Motor was pulling 2.5 amps rated for 1.5. Tech replaced 1/4HP 1075RPM motor with a 1/3HP 1075 RPM to accommodate. 1/3HP motor is still over amping slightly. System calls for 1/4 825RPM, customer cannot pay bill for repair until about 2 weeks. Tech stated to call when ready and we will come back to complete repair per office.
Kenny C.
Upon arrival homeowner stated outside system would not run. After further inspection tech found O.D. fan had failed and compressor went into thermal overload. Tech replaced O.D. Fan motor, system is back up and cooling at this time.
Matthew L.
Tech confirmed unit is unlevel. Looks like some soil needs to be removed from under outer edge underneath package unit to allow a better drain angle. Tech quoted housecall and unit leveling out of the book. Customer was surprised by quote. Says she was told there would be no charge due to it being our install. Monica verified quote. Customer approved quote for leveling unit. Tech removed about 20 bricks from back exterior corner of package unit and rearranged so unit sits much closer to level. Tech observed better drainage flow after adjustments. There is a tree near unit and root system was pushing upwards on exterior rear corner of unit. Tech moved as many bricks as possible with only one tech and a shovel. Got before and after pics.
Adam T.
Ductwork Repairs: During evaluation of the client's HVAC system, I detected air leaks in the ductwork, leading to energy losses and reduced efficiency. Sealing these leaks minimized energy losses and enhanced HVAC system efficiency.
Jesse J.
Tech preformed CMA FULL SERVICE on 5 Gas Package Units and 4 Split Heat Pump Systems. Upon arrival tech was asked to look check thermostat for sanctuary( Gas Package #2) stating members where having a difficult time setting schedule on thermostat. Tech checked thermostat and schedule editing. Tech found that display touchscreen is not operating properly. And functions on the outer edge of touchscreen do work but any functions in the middle of the touchscreen do not work. Tech was approved replaced thermostat and set schedule for Sunday. Gas Package #1, #2, #4, and #5 are operating within specifications at this time. Gas Package Unit #3 does operate in cool mode but tech found multiple challenges with the heat side of system. Inducer motor and face plate have severe rust. Tech also found holes in heat exchanger. Condenser fan and capacitor are also beginning to fail and contactor is dark and pitted. Due to age and multiple challenges with system tech recommends replacement over repair.
Romario T.
Costumer requested to add R410a refrigerant to the system. System indicated low charge and costumer approved adding 4lbs of R410a refrigerant to the system. Refrigerant level differences are on file. Supply temperature of 47 degrees after charging the system. An estimate for AC leak freeze was provided but costumer declined at this time. Tech educated the homeowner about our maintenance plans and decided to invest into a monthly Premium agreement. Costumer is interested on system replacement but would like to speak with her son prior to schedule a visit from our field supervisor. Costumer will call in when they are ready for the quote.
Tyler T.
Tech performed ESA on 1 system. Tech found no challenges with system operation, tech did find system in level, not allowing water to drain properly out of drain pan, a decent amount of rust has formed and system is only 3 years old. May need to send install team out to adjust system. Check and see if we installed system, no recent installation in previous invoices. Delta T was only 15 degrees, when install team comes out, pressures may need to be checked. System back up and running upon departure.