Selma NC Heating & Air Conditioning Services
Local Reviews
for Selma, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service
Renarda - Selma, NC 27576
Great service as usual!
Adam K - Selma, NC 27576
My technician, Norman, was incredibly helpful and easy to work with! He got me fixed up quickly with a clear explanation of all the work. Will definitely call again!
Thorough, excellent service!
Ashley - Selma, NC 27576
Had a very cold week where my system was not maintaining the set heat in the house. Spencer came out and immediately diagnosed the issue of the emergency heat not kicking-on and completed a quick fix and answered all my questions and concerns. Can’t say enough about the excellent service always provided by the techs from Jackson & Sons.
Excellent Tech, prompt service.
MPLX - Selma, NC 27576
Great Service
Kyra - Selma, NC 27576
10/10 Recommend
Ashley - Selma, NC 27576
As always Jackson & Sons does not disappoint. Called for a service tech to come out after noticing my system running much louder than normal after several unseasonably cold days. Aidan was courteous, patient and thorough taking the time to explain the noise was completely normal (phew!!) in response to the recent cold mornings. I Highly appreciate the timely response in having a tech come out to inspect and confirm the system is operating appropriately with no concerns.
Excellent service
Charles - Selma, NC 27576
Great Tech
Excellent service
Ray - Selma, NC 27576
David was very professional and explained everything he was doing in order to correct the issue.
Great service
Kyra - Selma, NC 27576
I asked a lot of questions and the team installing my unit was very knowledgeable and answered all my questions . They were very professional and treated me with respect .
Great Service
Kyra - Selma, NC 27576
Kyle was very professional and explained to me what was going on with my system and made recommendations
SERVICE OF GREAT EXCELLENCY
Marilyn - Selma, NC 27576
MANY THANKS TO JACKSON and SON FOR THEIR CARE AND SUPPORT. ESPECIALLY, WHEN I NEED THEM DESPERATELY. MAY GOD CONTINUE TO BLESS YOU IN ALL YOUR ENDEAVORS. WITH DEEPEST REGARDS, MARILYN BROADIE
Excellant
Tim - Selma, NC 27576
Thank you for the continued 5 star service
Excellent service.
Becky - Selma, NC 27576
Ricardo did a great job ! Thorough and professional.
He was great.
James - Selma, NC 27576
Great service as always
Charles Morgan - Selma, NC 27576
Great service tech
Excellent
Charles - Selma, NC 27576
Great service. Very knowledgeable and helpful.
Replaced in a day
FRANTZ - Selma, NC 27576
In and out, full rip and replace plus additional duct work. They guys did a great job
Quick service
FRANTZ - Selma, NC 27576
They came out and reviewed the system the day I called!
Great service as always
RAINEY - Selma, NC 27576
This a follow up service to correct a minor leveling of the pad. Techs did a fantastic job and corrected the problem. Thanks again for everything and the years of great service. Romans 8:28
Great service as always
RAINEY - Selma, NC 27576
Excellent Service!
MPLX - Selma, NC 27576
Excellant service as always
RAINEY - Selma, NC 27576
Could not ask for better service.
Shelia - Selma, NC 27576
Service was great.
Response from Jackson & Sons:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
Excellent service
Lori - Selma, NC 27576
Very knowledgeable and friendly. I will continue using them
Excellant as always !
RAINEY - Selma, NC 27576
Thank you as always for a very professional and knowledgable team. Romans 8:28
Noah C.
Tech monitored system operation and found everything to be running, found no unusual noises coming from condensing unit. Tech did find that equalizer line was routed extremely close to fan blade. Tech pushed line away from blade. Also found system running a high head pressure in heat mode. Found blower set to lowest speed, adjusted blower speed to medium. Head pressure dropped and is within spec, evap coil is clean filters are slightly dirty. Recommended investing in maintenance agreement.
Josh W.
Tech found duct had fallen, tech found repair on duct was made in December of 24 and same duct had broken again, tech repaired duct under contractor warranty. All is good at this time.
Wes B.
—Tech Performed CMA Full Service on 3 Split systems, 1 Wall Mount System. Systems tested good had capacitors tested weak that are listed. All Systems back operating as expected. — Fan Capacitor on Heat Pump#2 tested weak 4.03 mfd of 5. Recommend to replace capacitor due for failure provided an estimate for capacitor.
Landen H.
Tech washed and serviced unit and found evaporator coil to be rusted and corroded but no leaks at this time tech did find compressor to be mega ohming in the red tech called out field supervisor unit is up cooling at this time.
Landen H.
Tech washed and serviced unit and found evap coil to be rusted and corroded but no leaks at this time tech also found standing water at entry way door of crawlspace tech believes to be rain water found no other water under home tech found no other challenges at this time unit is up heating properly after today visit. Customer extended psa 1 sys 2 times a year.
Landen H.
Tech washed and serviced unit and found no challenges at this time (unit was just installed 6 months ago) unit is up operating properly at this time.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Unit is up cooling with a delta t of 21 after today visit.
Landen H.
Tech washed and serviced unit found no challenges at this time unit is up operating properly after todays visit
Percy M.
PERFORMED CMA FULL SERVICE ON 3 GAS PACKAGE SYSTEMS ON ROOFTOP. GAS PACK #1 IS PERFORMIG PROPERLY AT THIS TIME. TECH CLEANED EVAPORATOR AND CONDENSER COILS ALSO OUTSIDE CABNET OF SYSTEM. FLUSHED DRAIN LINE AND REPLACED 4-20x20x2 FILTERS. PERFORMED LEAK SEARCH ON COILS, DIDNOT FIND ANY LEAKS. TECH CHECKED FAN, COMPRESSOR AND BLOWOR MOTOR AMPERAGE, ALL AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. UPON ARRIVAL TO SERVICE GAS PACK #2 WAS NOT OPERATING. TECH DIAGNOSED SYSTEM AND FOUND SYSTEM VOID OF R-410A REFRIGERANT, THERE IS AN ESTIMATE PROVIDED FOR R-401A REFRIGERANT PER POUND. TECH LEAK SEARCHED EVAPORATOR COIL AND CONDENSER COIL AND FOUND NO PRESENT LEAKS, RECOMMEND A LEVEL 3 LEAK SEARCH ON COILS TO FURTHER DIAGNOSE SYSTEM AND FIND POSSIBLE LEAKS. THERE IS AN ESTIMATE PROVIDED FOR A LEVEL 3 LEAK SEARCH. TECH CHECKED AMPS ON 60 AMP FUSES INSIDE DISCONNECT BREAKER BOX AND FOUND 1 FUSE HAS FAILED, RECOMMEND REPLACEMENT OF 1-60 AMP FUSE, THERE IS AN ESTIMATE PROVIDED FOR REPLACEME
Chris A.
Tech washed and serviced unit, found no challenges at this time. Unit is heating with a delta T of 24. Customer has washable filters. (Not TTE unit was put in a couple months ago)
Chris A.
Tech washed and serviced unit. Found blower capacitor testing over tolerance level. We don’t carry 8mfd capacitor on truck but customer was not interested in replacing today. Unit is operating properly could not get delta T due customer preferred me not come inside. Left 20x25x1 filter with homeowner.
Chris A.
Tech washed and serviced unit. Customer not home, tech found fan capacitor testing 2.8/5 way below tolerance. Tried calling customer to notify, Phone did not ring. Could not get delta T or check thermostat. Left 20x25x1 filter.
Norman A.
Broken Kohler tub shower Handel thread strip out need replacement handel in brush nickel Fill valve is bad on toilet and leak at boday hook up
Landen H.
Tech serviced unit and found unit to be pulling higher amps on start up tech recommended hard start kit to lower start amps and extend life of compressor customer would like to wait for now we’ll pipe had busted tech was unable to wash the coils customer will call in once they have it fixed to have us wash they coils will thing on the hard start kit and may have us install then.
Spencer C.
Tech found heat strips not running with auxiliary heat call. Tech found thermostat sending power to w2 but not w1 at air handler board. White wire was tied to w2 and black to w1. Thermostat only has white wire connected and has no slot for w2. Tech tied white to w1 and w2 connections and found heat strip running with thermostat call. Tech found burning smell in heat strips and suspects heat strips have never ran. Tech informed customer once the dust is burned off the smell will go away. System is heating properly at this time. Supply temp is 116
Spencer C.
Tech found heat strip breaker only sending 1 leg of power. Tech replaced breaker and found normal heat strip operation. Indoor supply temp is now 112 degrees.
Kyle W.
Repaired supply crossover for front portion of home. Cycled with no further challenges.
Spencer C.
Tech found condenser frozen. Tech found coil sensor measured 90k ohms 0 to -5 degrees and OAT measured 27k ohms 35 to 40 degrees. Tech forced a defrost cycle and found the board failed to initiate a defrost cycle. Tech noticed none of the lights were on the board. Tech went to check power at r and found as soon as the wire nut was touched, the board lit up. Tech made a good connection, restarted system and found system ran a demand defrost cycle without tech even running a test. Tech verified system came back out of defrost. System is back heating properly.
Jerry H.
Installed new top on Goodman pkg unit. Verified system came back on after install.
Aidan T.
- Tech found system operating normally upon arrival. Customer was hearing the defrost sequence initiate, causing a louder compressor tone. Tech advised customer that the fan is slightly over amping during operation and built estimate to replace. - System is operating normally at this time. No charge under membership per office.
Bryce C.
Emailing quite
Kyle W.
Crossover line for front part of home will need to be re-attached to supply plenum. Noticed snake in crawlspace and multiple snake skins. Will need to have exterminator address before repairs can be made. Unable to contact landlord. Built estimate for repairing ducts. System is in very poor condition overall and full replacement would be best solution due to repair costs. Handed over to field supervisor. Service warranty.
Sherrill Wayne T.
Install Trane 2 Ton Package Heat Pump With WiFi Programmable Thermostat
Dawson M.
Tech serviced and cleaned unit. Customer uses own filters. Tech faced no challenges this visit (unit is only a year old). Unit is heating and cooling properly. Customer renewed PSA plan.
Derek J.
Upon arrival tech was informed system was making a noise. Found 1/5hp 830rpm condenser fan motor making a loud noise and pulling 1.45 amps and only rated for 1.1 amps. Emailed estimate to replace motor but homeowner wants to wait and plans on replacing the system. Told homeowner to give the office a call if it fails before they are able to get a new system.