Jackson and Sons has been serving the heating and air conditioning needs of Pikeville, NC residents and businesses since 1974. Our reviews below from your neighbors in Pikeville, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Pikeville, NC
Powered by Nearby NowOur Reviews by City
great service
Wayne - Pikeville, NC
service man was friendly, did thorough check of HVAC, answered questions...did a great job.
Good service and price.
James - Pikeville, NC
N/A
Great Service. Very courteous.
Tony - Pikeville, NC
Seth was very good at his job!!!!
Awesome customer service!
Doreen - Pikeville, NC
Bryce was such a friendly and informative service man.
Amazing service
Lauren - Pikeville, NC
Excellent service!
Kelly - Pikeville, NC
Love the quality of care & professionalism Jackson & Sons offers.
Great Service as always!!
Marleen - Pikeville, NC
Very proffessional and likeable young man. Very polite!
Jesse - Pikeville, NC
Great Service
Becky - Pikeville, NC
Ricky was very thorough and conscientious.
Is Premium Membership Worth the Money?
Mike - Pikeville, NC
I would like to share my experience. Due to no heating on my xl15c gas pack on the first attempted use of heating since the last scheduled maintenance, I placed a service call. The Service Tech arrived promptly and quickly diagnosed the problem of an orifice that was clogged with dirt ( a 15 second repair). Great service; however, I thought that paying $83 for this repair was too high since I have a warranty. There was no charge for the call out due to my Prem Membership. When I ask why so much for the repair, I got a 2-3 minute explanation, I would have felt better with a shorter specific reply. In addition, when paying by credit card, the Tech swiped it and I signed. Then he typed in all the info on the card, i.e. act number, expiration date, name on card and the PIN number. Also, I then had to sign a blank screen on his iPad, I did not feel good about that either. You should change this requirement since other places can only swipe your card for the payment. I do not want all of this information on an unsecured system. Please take my credit card information off of your database.
Súper Service
Todd Anderson - Pikeville, NC
Great Service!
Todd Anderson - Pikeville, NC
Great Technician
Todd Anderson - Pikeville, NC
Great Service
Todd Anderson - Pikeville, NC
Great service!
Jennifer - Pikeville, NC
Great service
Joseph - Pikeville, NC
Very professional and personable.
Homeowner
Miranda - Pikeville, NC
Furnace service
Thelma - Pikeville, NC
Super
GREAT SERVICE!!!!!!!!!!!!
John - Pikeville, NC
BRYCE WAS HELPFUL IN EXPLAINIG THE PROCESS!! I AM VERY PLEASED WITH HIS WORK AND ALSO HAPPY TO BE DOING BUSINESS WITH JACKSON & SONS!!
Professional and courteous service
Pierre - Pikeville, NC
Our technician, Jose Santos, arrived promptly at the agreed upon time and even though I arrived approximately 5 minutes late he was courteous and understanding. Mr. Santos checked my thermostats and filters inside our home and throughly inspected the components of my HVAC unit outside. After diagnosing the problem, he described the replacements parts I needed and explained their value. Initially, I declined as I wanted to be cautious when making important purchases, but on second thought, I asked Mr. Santos to wait a moment for me to quickly discuss the issue with my wife. We ultimately changed our minds and agreed to the repair as well as the service plan. Mr. Santos was professional, quick, courteous, and polite. Under the circumstances the experience could of been unpleasant, however Mr. Santos was a professional through out and his positive attitude towards me is what left me a happy customer.
Great Service
Robert - Pikeville, NC
Great service
Perry - Pikeville, NC
Great Service.
Barbara - Pikeville, NC
Enjoyed talking to service man.
Amazing service
Heather - Pikeville, NC
Always great service.
Great service
Kellie - Pikeville, NC
Very thorough service and very polite technician.
Tyler R.
Servicing Trane split system
Tyler R.
Servicing Trane split system
Matthew L.
Tech is servicing a new style TRANE package unit.
Pedro A.
Completed ESA on Bryant Split hp system
Pedro A.
Completed ESA on 1 Trane HP package unit
Seth K.
Servicing package unit and heat pump
Matthew L.
Tech is servicing a new style Goodman split system.
Ryan S.
Used a deodorizer on the equipment to freshen up smell in home
Bryce C.
Servicing Bryant heat pump.
Bryce C.
Servicing TRANE heat pumps.
Bryce C.
Servicing TRANE heat pumps.
Matthew L.
Tech is servicing three new style split systems.
Kyle W.
System tune up
Seth K.
Goodman heat unit maintenance
Ricky F.
Servicing A/C unit
Caleb R.
Servicing package unit
Caleb R.
Servicing package unit
Tyler R.
Servicing York heat pump
Cuyler H.
Ac maintenance
Cuyler H.
Ac maintenance
Caleb R.
Servicing heat pump
Caleb R.
Servicing heat pump
Brandon O.
Tech found system locked on a no flame. Tech cleaned burners and the flame sensor. System is up and heating.
Ricky F.
Servicing A/C unit
Ricky F.
Servicing A/C unit
