Jackson and Sons has been serving the heating and air conditioning needs of Pikeville, NC residents and businesses since 1974. Our reviews below from your neighbors in Pikeville, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Pikeville, NC
Powered by Nearby NowOur Reviews by City
Great Service
Becky - Pikeville, NC
Ricky was very thorough and conscientious.
Is Premium Membership Worth the Money?
Mike - Pikeville, NC
I would like to share my experience. Due to no heating on my xl15c gas pack on the first attempted use of heating since the last scheduled maintenance, I placed a service call. The Service Tech arrived promptly and quickly diagnosed the problem of an orifice that was clogged with dirt ( a 15 second repair). Great service; however, I thought that paying $83 for this repair was too high since I have a warranty. There was no charge for the call out due to my Prem Membership. When I ask why so much for the repair, I got a 2-3 minute explanation, I would have felt better with a shorter specific reply. In addition, when paying by credit card, the Tech swiped it and I signed. Then he typed in all the info on the card, i.e. act number, expiration date, name on card and the PIN number. Also, I then had to sign a blank screen on his iPad, I did not feel good about that either. You should change this requirement since other places can only swipe your card for the payment. I do not want all of this information on an unsecured system. Please take my credit card information off of your database.
Súper Service
Todd Anderson - Pikeville, NC
Great Service!
Todd Anderson - Pikeville, NC
Great Technician
Todd Anderson - Pikeville, NC
Great Service
Todd Anderson - Pikeville, NC
Great service!
Jennifer - Pikeville, NC
Great service
Joseph - Pikeville, NC
Very professional and personable.
Homeowner
Miranda - Pikeville, NC
Furnace service
Thelma - Pikeville, NC
Super
GREAT SERVICE!!!!!!!!!!!!
John - Pikeville, NC
BRYCE WAS HELPFUL IN EXPLAINIG THE PROCESS!! I AM VERY PLEASED WITH HIS WORK AND ALSO HAPPY TO BE DOING BUSINESS WITH JACKSON & SONS!!
Professional and courteous service
Pierre - Pikeville, NC
Our technician, Jose Santos, arrived promptly at the agreed upon time and even though I arrived approximately 5 minutes late he was courteous and understanding. Mr. Santos checked my thermostats and filters inside our home and throughly inspected the components of my HVAC unit outside. After diagnosing the problem, he described the replacements parts I needed and explained their value. Initially, I declined as I wanted to be cautious when making important purchases, but on second thought, I asked Mr. Santos to wait a moment for me to quickly discuss the issue with my wife. We ultimately changed our minds and agreed to the repair as well as the service plan. Mr. Santos was professional, quick, courteous, and polite. Under the circumstances the experience could of been unpleasant, however Mr. Santos was a professional through out and his positive attitude towards me is what left me a happy customer.
Great Service
Robert - Pikeville, NC
Great service
Perry - Pikeville, NC
Great Service.
Barbara - Pikeville, NC
Enjoyed talking to service man.
Amazing service
Heather - Pikeville, NC
Always great service.
Great service
Kellie - Pikeville, NC
Very thorough service and very polite technician.
Service
Todd - Pikeville, NC
Great Service
Patricia - Pikeville, NC
Matthew was very courteous and proffesional.
Susan - Pikeville, NC
Very knowledgeable technician!
Isaac - Pikeville, NC
Michael clearly knew what he was doing and was extremely professional the entire time he was working on my system.
GREAT SERVICE!!!!!!!!!!!!
John - Pikeville, NC
CUYLER IS OUTSTANDING & KNOWLEDGEABLE!!!
Service
Charles - Pikeville, NC
As always outstanding service.
Great Service
David - Pikeville, NC
Overall excellent service
Very good service and curtious technicians
Scott - Pikeville, NC
Kyle W.
System tune up
Ricky F.
Servicing A/C unit
Ricky F.
Vernon Grimes
Ricky F.
Servicing A/C unit
Cuyler H.
Ac maintenance
Ricky F.
Servicing A/C unit
Bryce C.
Servicing TRANE split system
Bryce C.
Servicing American standard heat pump.
Bryce C.
Servicing American standard heat pump.
Matthew L.
Tech is servicing a new style Trane gas pack.
Ricky F.
Servicing A/C unit
No N.
Trane gas pack
Gustavo A.
Tune up
Bryce C.
Servicing American standard and Goodman heat pumps.
No N.
Lennox split system
No N.
Goodman package heat pump
Bryce C.
Servicing TRANE heat pump.
No N.
Servicing 1 split gas and 1 package gas pack
Bryce C.
Servicing TRANE heat pump.
Bryce C.
Servicing TRANE heat pump.
Bryce C.
Servicing TRANE heat pump.
Bryce C.
Servicing TRANE heat pump.
Bryce C.
Servicing TRANE heat pump.
Bryce C.
Servicing TRANE heat pump.
Jordan B.
Tech is performing annual maintenance on a Lennox package unit.
