Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Pikeville, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Pikeville, NC
Our Reviews by City
Great service
HABERMAS - Pikeville, NC 27863
The 2 technicians were thorough and friendly. Very courteous
There’s only one way to go
BONE - Pikeville, NC 27863
When you’re the best, there’s only one way to go. I’ve used J&S exclusively on my rental home for the past few decades. My recent experience with them was the first that was less than excellent. Communication was poor and I waited a month and a half for a new part to arrive when I’m pretty sure it wasn’t even ordered until my tenant followed up with me saying the a/c still wasn’t working properly. WHAT!?! I had pre-paid and thought the work was complete-no reason to believe it wasn’t! I believe it was after I followed up after almost two weeks that the part was finally ordered and my tenants were without air (thankfully in springtime) for over a month when they said they can add some Freon until the part arrived.
Very good
Maguerite - Pikeville, NC 27863
Top Notch Service!
PURDIE - Pikeville, NC 27863
Excellent Service
HAMILTON - Pikeville, NC 27863
Trust this company to provide and service equipment. Their staff is courteous, responsive and knowledgeable.
Timely Service!
PURDIE - Pikeville, NC 27863
Outstanding!!!
service provided by J&S
BROWN - Pikeville, NC 27863
young man was very professional a curdious, explained everthing, and answered any questions i had
Great service
SASSER - Pikeville, NC 27863
Service technicians were very courteous and efficient.
Great
RADFORD - Pikeville, NC 27863
Noah was very professional, worked continually until finished. Answered any questions I had and AC looks great. You are fortunate to have Noah
Excellent Customer Service Experience
Nichole - Pikeville, NC 27863
You guys rock! Ryan has the best customer oriented demeanor I’ve experienced in a long time. Everyone made It smooth and easy. I will definitely let others know :-)! Thanks so much!
Excellent Service
Tyler - Pikeville, NC 27863
Wayne and Logan did a great job. Both professional and very respectful!
Great Service
Michael - Pikeville, NC 27863
Good service
BAILEY - Pikeville, NC 27863
Quick, Efficient, extremely knowledgeable
Walton - Pikeville, NC 27863
Jackson and Son’s rocks! Thanks Ryan
Was very satisfied with the service
ROBERTSON - Pikeville, NC 27863
Excellent Service within hours
Walton - Pikeville, NC 27863
Extremely knowledgeable and efficient and saved the day!
The best available, and quick as well!
THOMAS - Pikeville, NC 27863
Excellent service
BURNETTE - Pikeville, NC 27863
The technician was great. Donald knew what was needed and did a great job.
Great Service
SUGG - Pikeville, NC 27863
As always, the service was prompt and delivered respectfully. I am pleased with the quality of the service rendered!
Zach was awesome!
PURDIE - Pikeville, NC 27863
New ductwork completed as scheduled. Friendly and professional technicians.
MIKE - Pikeville, NC 27863
Great service
Rebekah - Pikeville, NC 27863
Great
Service Call
Jhon - Pikeville, NC 27863
Great technician
SUSAN - Pikeville, NC 27863
Very nice and friendly disposition.
Great tech
Johnnie - Pikeville, NC 27863
Luis R.
Tech returned to replace blower control board tech tested system system does turn blower off when no call
Kyle W.
FOUND BLOWER RUNNING WITH NO G CALL. DIAGNOSED FAULTY BLOWER CONTROL BOARD. NEED TO ORDER AND RETURN TO REPLACE. $671.00 PLUS TAX.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Customer wasn’t home at this time. Tech left pens and notepads on front porch.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Audonel G.
DAVID AND AUDONEL INSTALLED A CARRIER PACKAGED HEAT PUMP
Jospeh C.
Tech performed ESA on 1 system, found no issues at today’s visit system working properly at this time. Tech recommended surge protection for air handler customer declined.
Jospeh C.
Tech performed ESA on 2 systems, tech found issues at todays visit, changed dehumidifier filter after customer authorization. Tech had no 14x24x1 filters on truck, will need to drop off one when in area.
Josh C.
Performed ESA. Customer replaces own filters so none used for this job.
Romario T.
Replaced a R410a compressor under service warranty. New compressor came with a wiring and copper line kit which tech had to redo some of the existing copper lines to make it work up to specs. Kit came with a low pressure switch which tech wired in series with the high pressure switch. Added acid away to the compressor, Brazed in new liquid line filter dryer and joints while flowing nitrogen, pressure tested to 350psi, pulled a vacuum down to 348 microns. Wiring secured with zip ties and foam tape. Charged system with 6lbs 7oz( factory specs) of R410a. System is back up and cooling a of now. Costumer requested paper copy of invoice.
Donald S.
Tech replaced fuse and heatstrip contactor per customer satisfaction
Romario T.
Replaced an anchor screw from the package unit hood that was not in all the way, wrong screw was used, and re sealed around the foundation with clear silicone. Homeowner looked at the finish result. Before and after pictures were taken. Covered under full warranty.
Romario T.
Found a dual run 45/5 capacitor reading 0mfd on both herm and fan terminals. Kevin approved over the phone to replace the dual run capacitor with a Turbo capacitor. Checked refrigerant levels after the repair, levels are within specs. System is back up and cooling at this time. Member pricing has been applied/corrected by the office, discard the member price section shown on the invoice. Costumer May want to upgrade to premium plan instead of plus plan on their next renewal to save on the house call fees. Dean-pearson@twc.com
Kenny C.
Performed ESA, upon arrival homeowner stated system was not cooling. After further inspection tech found blown fuse, tech replaced fuse system back up and running. Recommended surge protection and plasma air purifier. Want to wait till next visit.
Matt C.
Tech washed and serviced unit
Matt C.
Tech dropped off filter
Kyle W.
FOUND UPSTAIRS TSTAT FAN SET TO ON POSITION. CYCLED BOTH ZONES/DAMPERS MULTIPLE TIMES WITH NO CHALLENGES. MONITORED SYSTEM OPERATION FOR SEVERAL MINUTES WITH NO CHALLENGES. WILL NEED (2) NEST TSTATS INSTALLED ONCE 2ND ONE IS PURCHASED. INVESTED IN MPA 1 SYSTEM.
Audonel G.
Carrier 1.50-Ton Heat Pump w/ Air Handler & Plasma Air
Noah C.
System is operating properly at this time, tech found no challenges. Customer extended ESA for one year two visits.
Campbell C.
Tech found no difficulties at this time.
Noah C.
System is operating properly, tech cleaned system thoroughly. Customer extended PSA. Tech collected $308.51 by check. We will have to return with a 20x23x1 filter as we do not carry this size on truck.
Donald S.
Determined that insulation was coming from where there is a hole somewhere in mobile home ductwork. The crossover is good and insulation color in duct matched mobile home belly insulation A mouse may have brought insulation in Homeowner is going to try and vacuum supply duct.
Donald S.
Tech found orange compressor wire wedged between capacitor and capacitor band Corrected miss wire and found that compressor was shorted to ground. Will need to order compressor and replace under service warranty.
Romario T.
Tech found a burnt off wire at the dual run capacitor terminal. Tech found dual run capacitor reading low as well. Costumer approved replacing dual run capacitor with 2 universal capacitors. New wire connections and replaced a dual run capacitor. System is back up and cooling. Icbyruth@yahoo.com
Michael H.
Tech returned to replace a faulty 80 MFD and a weak 10 MFD capacitors. New capacitors were installed, power restored and unit tested. System is back up and running.
Kyle W.
FOUND FAILED DUAL RUN CAPACITOR. COMPRESSOR PULLING LRA. READING IN CAUTION RANGE. OILY SUBSTANCE IN COMPRESSOR COMPARTMENT DUE TO LEAK. 20 YEAR OLD GOODMAN. MIKE IS ON SITE.
