Jackson and Sons has been serving the heating and air conditioning needs of Pikeville, NC residents and businesses since 1974. Our reviews below from your neighbors in Pikeville, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Pikeville, NC
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Great service
Angela - Pikeville, NC
Great
Kathleen - Pikeville, NC
Great verry professional explained what he did asked if i had any questions
A job well done great service.
HAROLD - Pikeville, NC
Service person was knowledgeable about my units . He explain what he has done .He did a great job.
GREAT Service!
LIBBY - Pikeville, NC
Great
Pat - Pikeville, NC
They did a very good job very nice guys. Thank you 😊
Outstanding service
JACOB - Pikeville, NC
My heating unit is running great due to the outstanding service Jackson and Son provided to my unit
satisfied
Kathy - Pikeville, NC
very fast and helpful
great service
Wayne - Pikeville, NC
service man was friendly, did thorough check of HVAC, answered questions...did a great job.
Good service and price.
James - Pikeville, NC
N/A
Great Service. Very courteous.
Tony - Pikeville, NC
Seth was very good at his job!!!!
Awesome customer service!
Doreen - Pikeville, NC
Bryce was such a friendly and informative service man.
Amazing service
Lauren - Pikeville, NC
Excellent service!
Kelly - Pikeville, NC
Love the quality of care & professionalism Jackson & Sons offers.
Great Service as always!!
Marleen - Pikeville, NC
Very proffessional and likeable young man. Very polite!
Jesse - Pikeville, NC
Great Service
Becky - Pikeville, NC
Ricky was very thorough and conscientious.
Is Premium Membership Worth the Money?
Mike - Pikeville, NC
I would like to share my experience. Due to no heating on my xl15c gas pack on the first attempted use of heating since the last scheduled maintenance, I placed a service call. The Service Tech arrived promptly and quickly diagnosed the problem of an orifice that was clogged with dirt ( a 15 second repair). Great service; however, I thought that paying $83 for this repair was too high since I have a warranty. There was no charge for the call out due to my Prem Membership. When I ask why so much for the repair, I got a 2-3 minute explanation, I would have felt better with a shorter specific reply. In addition, when paying by credit card, the Tech swiped it and I signed. Then he typed in all the info on the card, i.e. act number, expiration date, name on card and the PIN number. Also, I then had to sign a blank screen on his iPad, I did not feel good about that either. You should change this requirement since other places can only swipe your card for the payment. I do not want all of this information on an unsecured system. Please take my credit card information off of your database.
Súper Service
Todd Anderson - Pikeville, NC
Great Service!
Todd Anderson - Pikeville, NC