Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Pikeville, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Pikeville, NC
Our Reviews by City
Great Service
SUGG - Pikeville, NC 27863
As always, the service was prompt and delivered respectfully. I am pleased with the quality of the service rendered!
Zach was awesome!
PURDIE - Pikeville, NC 27863
New ductwork completed as scheduled. Friendly and professional technicians.
MIKE - Pikeville, NC 27863
Great service
Rebekah - Pikeville, NC 27863
Great
Service Call
Jhon - Pikeville, NC 27863
Great technician
SUSAN - Pikeville, NC 27863
Very nice and friendly disposition.
Great tech
Johnnie - Pikeville, NC 27863
On time and excellent service
DONALD - Pikeville, NC 27863
Brandon asked questions on my AC units then completed my scheduled service call. Worked around my schedule to make this happen. Would recommend him for you service needs
Excellent Service
KATHLEEN - Pikeville, NC 27863
Brandon checked everything and explained what he did and I got good report; and he changed filters. He was very professional and confident in his service.
Very professional and well mannered young man.
Amanda - Pikeville, NC 27863
Matt’s customer service skills were excellent. He respected my home and used wonderful manners.
Excellent service
EDDIE - Pikeville, NC 27863
Brandon came today…it was a bad day for us as we were having our dog put to sleep in a few hours. Brandon was so compassionate and understanding…couldn’t have asked for a finer young man. On top of understanding our situation…he gave us excellent service on the unit and thoroughly inspected under the house. Can’t say enough good about him. Thank you so much
Great job!
Milton - Pikeville, NC 27863
Great service 😊
KELLIE - Pikeville, NC
I was very happy with my service experience.
Great Service
Tracey - Pikeville, NC 27863
Someone came out very quickly to speak to us about our options. Our AC unit is original to the house and we knew it was time to replace it. After we choose our option, it was installed in 2 weeks. We know that there is a labor shortage, so we were patient. The two men who came out to install the unit were very polite and efficient. We always trust Jackson and Sons with our AC/Heating systems. It might be pricey, as some report, but it’s done right.
Great service!
LYNETTE - Pikeville, NC 27863
We personally requested Brandon as he previously performed the maintenance on our unit. We feel that he is an asset to Jackson and Sons as a professional and trained employee. Brandon is very personable and knowledgeable. We appreciate the service he gives!
HVAC Maintenance
BETTY - Pikeville, NC 27863
Great Experience!
LYNETTE - Pikeville, NC 27863
Brandon Brock is very professional and knowledgeable. After a maintenance examination of our unit, he thoroughly explained the areas of maintenance that he performed as well as making recommendations to consider. Brandon is so personable and represents the company extremely well. We will highly recommend Jackson and Sons for any service needs. Also, we love the fact that we actually speak directly to individuals when calling the company - it's a great personal service that is lacking in this day and time.
OK
TOM - Pikeville, NC 27863
Brandon knew his job, did it quickly and I assume effectively. He explained what he did so I could understand.
Good service
DOUGLAS - Pikeville, NC 27863
Brandon was thorough and knowledgable
Great service very nice and knowledgeable man.
ANETTE - Pikeville, NC 27863
Brandon was very through and considerate.
Great service!
Cheryl - Pikeville, NC 27863
Great service
Rebekah - Pikeville, NC 27863
G
CLINT - Pikeville, NC 27863
Spring maintenance
William - Pikeville, NC 27863
Love Jackson and sons maintenance program! They come out and ensure the system is running great.
Home owner
DIOSA - Pikeville, NC 27863
Brandon was a awesome
Romario T.
Tech heat pump not operating, just AUX. Tech checked compressor and breakers. Tech cycled power and after the system delay, compressor started operating. Tech tested defrost and found system getting stuck on defrost mode causing high pressure switch to lock out system. Tech found defrost thermostat sensor stuck closed with high ohm value. Costumer approved replacing thermostat sensor. Tech tested system after replacing sensor. Heat pump is operating properly at this time.
Noah C.
Tech returned to collect signature on finance form from customer.
Matthew L.
Tech replaced burner rack and support with new parts from factory under full warranty. Burners look centered in burner tubes. Tech ensured low stage manifold pressure is on 5” and high is on 10”. Lit burners twice without challenges. Install warranty.
Tyler M.
GOODMAN 2.5 TON GAS PACK
Jospeh C.
Tech found no issues at today’s visit, customer extended ESA.
Jospeh C.
Customer was concerned about some vents blowing cold air, tech checked duct work found no issues and checked all vents reading at 98 with god airflow.
Jospeh C.
Tech found no issues at today’s visit.
Campbell C.
Tech found no difficulties at this time. Tech left homeowner with filters.
Arturo A.
Tech found no challenges at todays visit system is operating properly at this visit. Tech recommended plasma pure homeowner will wait on it.
Noah C.
Tech thoroughly cleaned both systems, as well as changed filters. Both systems operating properly at this time.
Ryan S.
Customer stated blower motor intermittently not coming on sometimes. Customer also stated he cleaned both of us coils on Saturday and has worked fine since. Tech began to check blower controls and tried to duplicate issue multiple times but no issues are present. Tech tested blower relay for cooling and auxiliary heat blower relay and neither of them are sticking. Told customer to leave system exactly how it is if issue presents itself again. System working properly at this time
Noah C.
Tech returned to drop off one 20x20x1 filter.
Ryan S.
Performed ESA. System is working properly at this time. Tech left two extra filters
Landen H.
Tech washed and serviced both units and found no challenges at this time.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Landen H.
Filter was clean tenant keeps it changed on schedule.
Campbell C.
Tech found no difficulties at this time. Tech did not have 20x20 filter need to drop one off.
Campbell C.
Homeowner was not home. Tech completed service unit is running perfect at this time.
Tyler M.
Returned to install 70 mfd capacitor and limit switches. Customer prepaid at previous visit.
Campbell C.
Tech found no difficulties at this time. Homeowner extended psa.
Nate L.
Upon arrival, outdoor coil was severely frozen over. Tech forced system into defrost and found no issues with defrost control. Tech checked the resistance on the ambient and coil temperature sensors. Both sensors were reading 28kOhms. 28kOhms corresponds to a temperature reading of approximately 37°F. Tech inspected both sensors and found the coil temperature sensor bundled up and wire-tied together inside the compressor compartment. Tech moved the coil sensor to the correct location and tested system operation. The system resumed normal operation after cycling through defrost and terminating as intended. No charge, per install/service warranty.
Campbell C.
Upon arrival tech found outdoor coil freezing up tech tested defrost everything tested well but kept freezing up tech checked filter and found it super dirty replaced filter and unit is now defrosting properly.
Jospeh C.
Tech found no issues at today’s visit system heating properly at this time, tech checked all vents getting proper airflow and delta t. All dampers on duct are open.
Jospeh C.
Performed Tune up tech found no issues at this time.
Arturo A.
Tech found loose insulation on opposite side on blower panel tech glued the piece back to the best of his ability. Tech found no challenges at todays visit system is operating properly at this time.
