Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Hookerton, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Recent Jobs and Reviews in Hookerton, NC
Rated 4.9 out of 5 stars based on 14 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Hookerton, NC at a glance
Jackson & Sons has completed 25 jobs in Hookerton, NC between July 2024 and March 2025.
The 14 customer reviews shown here average 4.9 out of 5.
The most recent job was on March 16, 2025.
Jackson & Sons completed its first job in Hookerton, NC in November 2016.
He was very nice thank you JONES
- Hookerton, NC 28538
excellent service
Noah is a experience is excellent and a good technician.
HARDISON
- Hookerton, NC 28538
Good service JONES
- Hookerton, NC 28538
Good
He was good but at the wrong house Matt hope when you come on Monday you come to my place on 1700 Oakes Rd Hookreton NC 2-20-2023
JONES
- Hookerton, NC 28538
Got real good service
Just enjoy being talking someone that no there job
LINDA
- Hookerton, NC 28538
Did good LINDA
- Hookerton, NC 28538
Good job
He was a very nice guy
LINDA
- Hookerton, NC 28538
Good job
This young man did a great job
LINDA
- Hookerton, NC 28538
Great service Linda
- Hookerton, NC 28538
Great service
Great service and recommendations
Daniel
- Hookerton, NC 28530
Great serviceRobert
- Hookerton, NC 28538
Service outstandingTheresa
- Hookerton, NC 28538
Great Service
Was having heating problems. Problem was diagnosed and repaired in a timely manner.
John
- Hookerton, NC 28538
Job Locations
Romario T.
Customer indicated that the compressor was hot and had a relative over prior to tech’s arrival to check the refrigerant levels and found them to be low on charge and charged it with their own R410a refrigerant. Once tech arrived, the system was cooling. Maintenance is due soon and per maintenance plan a quick refrigerant leak search was performed. Tech identified the leak quickly at the indoor evaporator coil. Customer is now aware that there is a leak, and would like to receive an indoor coil replacement quote to have an idea of what he may expect. Currently not interested in system replacement. Need to check the windings during the maintenance, maintenance may need to be scheduled soon.
Hookerton, NC 28538
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech informed customer fan cap is below spec. Customer renewed PSA 1 sys.
Hookerton, NC 28538
Norman A.
Handel broke off gate valve by meter
Want estimate to replace two 1 in water meters
Hookerton, NC 28538
Derek J.
Upon arrival tech was informed system was still heating but there was water around it and wanted it looked at. Inspected system and all amp draws are within specs. Temperature readings are within range as well with heat strips cycling on and off properly. Tech suspects that water puddle was potentially from going into defrost cycle. System is operational at this time.
Hookerton, NC 28538
Landon C.
Tech preformed preventative maintenance and serviced system. Tech cycled heat to ensure system is heating properly for winter months. Tech found no challenges at this time. System is up and running with a delta t of 24.
Hookerton, NC 28538
Matthew L.
Tech replaced inducer and inshot burners at no charge per office. Tested heat cycle without issue. Manifold pressure is 10" WC LP. No charge/service warranty.
Hookerton, NC 28538
Matthew L.
Tech found inducer wheel broken apart. ComfortSite reports replacement part is BLW 1369 and that parts warranty is valid. Two inshot burners are highly corroded. Heat exchanger shows rust. Tech found no cracks or holes in heat exchanger. Gas pack is 9 years old. Neither inducer or burners are truck stock. Left W low voltage wire nut disconnected until heat can be repaired. Cooling mode is operating. System is not heating. No charge for callback.
Tech quoted repair pricing.
Hookerton, NC 28538
Derek J.
Upon arrival tech began replacing rollout switch on Trane gas pack. Tech observed system operation for approximately 30-45 mins to ensure there were no more challenges. System is back operational at this time.
Hookerton, NC 28538
Matthew L.
During ESA, tech found UV bulb to be blown. Tech recommends replacing UV bulb. Customer approved. No further issues found.
Hookerton, NC 28538
Derek J.
Upon arrival tech was informed that system had stopped heating again around 9pm the night before. Tech inspected system and found the resettable rollout switch was tripped again. Tech disconnected and bypassed switch to observe the flame with an inspection mirror and did not find see the flame coming out of the tubes. Tech also checked heat exchanger with blower on and manometer installed and got a 0.0” reading meaning heat exchanger does not have any cracks. Tech suspects roll out switch is failing and need to replace. System is still under warranty. Estimate was emailed to both emails on file and would like a time frame for getting the part in.
Hookerton, NC 28538
Luis R.
Tech found rollout switch was tripped. Tech reset switch and inspected system and found no challenges heat exchanger has rust but no holes at this time. Tech tested system found no challenges.
Hookerton, NC 28538
Ricardo T.
Tech washed and serviced unit and found blower extremely dirty tech pulled blower and cleaned thoroughly tech also found dual run capacitor testing weak. System back up and cooling.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found only one leg of power to unit. Tech traced down electrical and found no disconnect was installed and high voltage was wirenutted together and stuffed behind the lineset cover. Tech explained the electrical was installed incorrectly and would need to be rewired by a trusted electrician or unit replaced with a trusted manufacturer brand installed by Jackson and sons.
Hookerton, NC 28538
Spencer C.
Tech found thermostat lit up but screen was blank indicating a failed thermostat. Tech replaced thermostat and found normal operation. System is cooling properly. Thermostat picked up from truck 16.
Hookerton, NC 28538
Spencer C.
Tech found thermostat lit up but screen was blank indicating a failed thermostat. Tech replaced thermostat and found normal operation. System is cooling properly. Thermostat picked up from truck 16.
Hookerton, NC 28538
Spencer C.
Tech found thermostat lit up but screen was blank indicating a failed thermostat. Tech replaced thermostat and found normal operation. System is cooling properly. Thermostat picked up from truck 16.
Hookerton, NC 28538
Spencer C.
Tech found thermostat lit up but screen was blank indicating a failed thermostat. Tech replaced thermostat and found normal operation. System is cooling properly. Thermostat picked up from truck 16.
