Jackson and Sons has been serving the heating and air conditioning needs of Wilson, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wilson, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Wilson, NC
Our Reviews by City
Great service
JONES - Wilson, NC 27896
Great service as usual!
Fantastic Experience!
David - Wilson, NC 27893
Professional, personable, and knowledgeable! Answered my questions to help me better understand my home. Very respectful and I’m looking forward to being on the service plan!
Excellent Service
Artis - Wilson, NC 27893
Great service, this will make the second unit we have brought from Jackson & Sons, our first was in 2008, it has just started giving us problems, so we are now investing in getting a new one...Thanks Jackson & Sons for your service.
Professional service
James - Wilson, NC 27896
Nate was extremely professional and efficient in diagnosing and explaining the problem. Took the time to show what he found and answer any questions that I had. Very pleased with the service and explanation of next steps.
Great Service
NICK - Wilson, NC 27896
The techs did a great job with installation
Great folks
Laurie - Wilson, NC
Always very friendly and explains things in layman’s terms so I can understand.
Good service
NICK - Wilson, NC 27896
The technician Matthew seemed knowledgeable and did a good job of spelling out my options and fixing my issue.
Very polite
MARSHA - Wilson, NC 27893
Good Customer service
YONG - Wilson, NC 27896
Very polite
Great service
Laurie - Wilson, NC
Very thorough, nice young man. Gave me a great overview with pictures of the inside of the unit as well as a view of the crawl space connections.
GREAT SERVICE....
SANDY - Wilson, NC 27893
MY FAMILY AND I HAVE ENJOYED DEALING WITH THIS COMPANY, FOR OVER 12 YEARS. IN FACT WE BOUGHT OUR COMBINED HEATING & AIR CONDITIONER UNIT FROM THIS COMPANY 12 YEARS AGO, AND THEY HAVE BEEN SERVICING THIS SAME UNIT FOR YEARS. WE HAVE ENJOYED THEIR SERVICE.
Friendly and very helpful
Jennifer - Wilson, NC 27896
Very happy Steve called you guys for me
Great service!
SAM - Wilson, NC 27893
Chris Richardson Is a GREAT techician
3HC Home Health & Hospice - Wilson, NC 27893
He was very friendly. He went above and beyond to explain whatever I did not understand. We has a few issues in the office and he was able to fix every single one of them. Such a great worker.
Great service
Marsha - Wilson, NC 27893
Very polite young man
Very professional
Merry Maids owner, Ron - Wilson, NC 27893
Came in and didn’t stop until our system was up and running. Explained everything in detail to correct the problem.
Good Job
Mr - Wilson, NC 27893
Very professional and I'd highly recommend them!
Lynn - Wilson, NC 27896
Wonderful! No complaints at all!
Great service awesome people
Marsha - Wilson, NC 27893
Great Job
Mel - Wilson, NC 27893
Technician did a great job with service and communication.
Superb
Mary Lou - Wilson, NC 27896
When a malfunction occurs, they are here within 24 hours. Always friendly and courteous.
Great Service
Marry - Wilson, NC 27896
Fast and efficient.. Great job well done
winter maintanance
Marsha - Wilson, NC 27893
always professional and respectful of your home.
Very professional & respectful
Carol Stevens - Wilson, NC 27896
Blake presented himself as a clean cut & very professional representative. I felt very comfortable with him being in my home. I really appreciated the fact that he did not suggest that I purchase a new unit because one of my units is about 27 years old. A former Jackson & Son representative did suggest purchasing a new unit to my husband just because the unit was old, even though we were not having any problems with it. I did not feel too good about that. I wondered if the service to us was less important than the benefit of selling a new unit was to the representative.
Jesse J.
Tech preformed CMA FILTER CHANGE on 5 RTU systems and 2 mini split systems. All systems are operating at this time.
Landen H.
Tech replaced all 24 filters.
Kevin B.
Install Trane 4.0 Heat Pump w/ Air Handler
Ryan S.
Upstairs unit – tech found system running the pressures of 58/240. Diagnosed system low on refrigerant. Tech did a courtesy leak search it was able to locate leak on the bottom evaporator coil. Tech found that system is out of warranty. Customer just wants refrigerant added it is going to think about replacement in the future
Kyle W.
FOUND AUXILIARY PAN FULL OF WATER OVERFLOWING INTO CEILING. CLEARED CLOGGED DRAIN LINE. ADDED UNION. REPLACED FAULTY AUXILIARY FLOAT SWITCH. FOUND PRIMARY/SECONDARY SWITCHES WIRED PARALLEL. WIRED IN SERIES. TESTED DRAINAGE. ADDED AC RENEW. SYSTEM UP AND COOLING. SPOKE WITH GINA CHRIS IS LEAVING PROPOSAL FOR 15 YEAR OLD TRANE SYSTEM. REVERSING VALVE FAILING/REFRIGERANT CHALLENGES. TODD APPROVED TODAYS INVOICE. SEND PROPOSAL TO TANDERSON@KSBANKINC.COM.
Luis R.
Tech returned to replace hot. Surface igniter on 5b upon replacing unit started up no issue
Romario T.
Tech found the upstairs system operating in cooling at arrival, tested the system, checked pressures(within range on), delta T(19-20), filters are dirty but not enough to cause challenges, do recommend replacing them soon, airflow settings are set properly, and the outdoor unit does not have any fault codes. System is cooling properly at this time. Temperature dropped throughout the visit.
Luis R.
5b s#5X1G hot surface igniter unit #9 electric does not have igniter unit #18 coil is rusty but not leaking at this time unit #11 capacitor is slightly weak but still with specs unit is operating at this time. Unit #18 s#00EL void of refrigerant evaporator coil is rusty and did get indication of leaks from indoor coil office to give quote on coil but tech recommended replacing due to age of unit and type of refrigerant Phil did approve repair for 5b
Randy K.
Found A47 blower belt broken, Dawn approved repair.
Randy K.
Performed full service maintenance on 23 systems, changed filters, washed coils, changed 50uf cap #1, found #17 comp 0 psi R22, found #5B furnace igniter is bad. Checked burners, capacitors, belts, pressures, motor amps, added condensate tabs to pans, cleared drains, checked pumps.
Jesse J.
Tech preformed CMA INSPECTION on 3 package units and two split systems. Upon inspection of Accounting office system, tech found weak blower capacitor. Capacitor is rated at 10 mfd but tested at 5.83 mfd which is below normal operating range. Recommend replacing and approved to replace by Tim. Upon inspection of front office unit, tech found drain pan and drain line clogged. Tech recommends EZ Trap for unit to help clean and clear drain system to prevent water from backing up in unit. Approved to install EZ Trap by Tim. All units are operating at this time. Tech has attached performance reports to invoice.
Jesse J.
Tech preformed CMA FILTER CHANGE on 5 package units and 2 mini split systems. Tech has attached filter change report to invoice with pictures.
Luis R.
Tech returned to replace evaporator coil while adding pressure tech found another leak as well on suction line tech repaired line tech also cleaned condenser coil to get accurate pressure readings tech added 8lbs of refrigerant 410a to achieve 10 degrees delta t unt is operating properly at this time
Kenny C.
Upon arrival t h found system completely voided of refrigerant. Tech weighed in 7 pounds 14 ounces of R-410 refrigerant. Tech got pressures as close to design as possible. Tech also noticed condenser coil was extremely dirty and clogged as well as the return filter. Someone will be back out first of next week to replace leaking evaporator coil.
Luis R.
Tech found disconnect was left off as well as capacitor for compressor tech reconnect wire for capacitor and engaged disconnect unit started up no issues customer stated they just now turned ac on since it’s a bonus room heat strips would have kept heat up if used so customer would have not know. Tech got serial for 2 tstat LIVING ROOM s# 2248DFY4X BED ROOM S#2248DFAYWX
Luis R.
Tech found outdoor condenser on fuult lock out the h reset breaker in air handler unit started up no issues tech tested compressor amps and blower amps all within specs unit is operating at this time upstairs split condenser is thro window and side roof a/h is attic also has a gas pack in back yard customer did invest in monthly premium plan
Romario T.
Tech tested 3 systems in cooling and all appeared to have gotten proper delta T’s . Thermostats in the main dining area reached temperatures set by the thermostats, thermostat in the kitchen area had a higher temp reading and tech lowered it down to 68 in cooling for testing purposes. Temperature seemed to have dropped slowly in the kitchen area to reach 68 degrees. The carrier package unit uses R407C refrigerant. Both lennox are R22. All blowers and motors are operating properly. Tech informed that the kitchen area is always going to be hotter and that the system is liable to run more often and take longer to cool down. Systems are cooling properly at this time. Olugo516@gmail.com
Ryan S.
Dining room system carrier gas pack – upon arrival manager stated system seems to be working fine. Upon inspecting system found unit running with refrigerant within specs given indoor and outdoor temperature. Blower belt appears to be intact, all filters are clean and drain line is clear. Tech is unable to find any challenges at this time. Lobby may not be able to hold temperatures due to doors costly opening and closing to restaurant. No further challenges at this time
Dalton B.
DALTON AND MARQUS REPLACED A CARRIER PACKAGED HEAT PUMP
Dalton B.
Install Carrier 3.0-Ton Heat Pump Consultation Code: ENGAMPL5B
Michael H.
Tech came out to recheck and verify diagnosis from previous visit. Tech found refrigerant pressures very low in heating and cooling operation. Tech diagnosed system very low on refrigerant charge. Due to age and repair cost it is recommended that system be replaced.
Michael H.
Tech inspection drain system and float switch due to history. Float switch was dry and not tripped. Further inspection found that the dual run capacitor in the condensing unit had failed. Customer approved replacement of the capacitor with a Turbo 200 capacitor. System is back up and running. Customer declined reinstating the service plan for now due to trying to buy location.
Donald S.
Performed maintenance , found wire to start kit disconnected from 2 terminal to the compressor terminal on run capacitor. Tech reconnected and compressor started up. System is cooling but the amp draw is 17.45 and the limit is 15.4 A new compressor is recommended, the outdoor fan motor amps are .9/1.1 and may still have a little time left on it .
Donald S.
Changed filters
Donald S.
Performed full service, water was sourced from janitorial closet. Filters were reasonable , changed for brand new Systems were cleaned and operational Package units were all missing drain traps. Will need 5 male adapters and 20 elbows to make traps. Told assistant manager the importance of the drain traps Tech recommends air purifiers for each system.
