Wilson NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Wilson, NC residents and businesses since 1974.

Our reviews below from your neighbors in Wilson, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Wilson, NC

Rated 4.9 out of 5 stars based on 42 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Matthew L.
Matthew L. Checked in
Maintenance also reports lineset dripping on ceiling. Confirmed frozen lineset is for walk in freezer. They say walk in is due to be replaced. Confirmed lineset is not from any comfort cooling system. Tech found 10 ton kitchen split system #4 not cooling. Tech confirmed 208 three phase line voltage. Found RTRM board in outdoor unit with a 2 flash diagnostic. Reset lockout and found same symptoms as last tech. RTRM board energized outdoor fan relay for less than a second before shutting off. Does not energize compressor contactor relay. Tech bypassed safeties and found no change. Ohmed compressor and Meg ohmed it and found no issue. Tech bypassed RTRM board by jumping reversing valve directly to O thermostat wire and compressor and fan relays directly to Y tstat wire. System ran and stayed on. Monitored cooling 10 minutes without issue. Left RTRM bypassed. Diagnosed failed RTRM board. System is 13 years old. Need to replace RTRM board to get system defrosting for winter. Need to ca
Wilson, NC 27893
Joshua W.
Joshua W. Checked in
Tech performed two system ESA, tech found no issues with either system at todays visit. Both systems are back on and operating properly at this time. Customer is going to call and renew with office when he is stopped. Need to return with one 14x14x1 filter for upstairs left bedroom.
Wilson, NC 27896
Matthew L.
Matthew L. Checked in
Customer reported outdoor fan not turning on. Tech confirmed 240volts at ODU. No 24 volts between Rand C at ODU. Tech found primary float switch tripped and drain clogged with algae. Customer approved putting card on file for MSA, housecall, drain clearing, and EZ trap install. Tech cut and removed running trap. Cleared clogged drain line with nitrogen. Installed new EZ trap. Insulated with armaflex. Tested drain with a full gallon of water. Found no further issues with drain. Tested both float switches and found them operating correctly. Tied into R. Tested system in cooling mode without issue. Collected for housecall and repairs. First visit in six months.
Wilson, NC 27893
Chris M.
Chris M. Checked in
Wanted an estimate to install a tankless heater but would not pay the service fee or sign the iPad … we were told to send him a bill
Wilson, NC 27893
Review
I always request Matt. Matt always does a great job, answers my question, and very thorough.
WILLIAMS - Wilson, NC 27893
David  S.
David S. Checked in
-Performed CMA Full Service on one rooftop gas package system. Replaced filters at 8 interior locations. -Manager states only 1 system is in use and that a proposal has been submitted previously for the other system that is not in use. -Found no challenges with system operation at this time.
Wilson, NC 27893
David  S.
David S. Checked in
-Arrived to perform thorough cleaning of Kitchen System Blower Wheel (Split System 4), per prior approval as recommended at previous maintenance inspection. -Observed condenser not running and thermostat not satisfied upon arrival. Informed by kitchen staff that system has not working in approximately one month. Maintenance stated he has contacted Lumenant regarding system. -Observed call for condenser from thermostat. Condenser very briefly tries to startup after reset. Fan does not get up to speed and compressor does not run. Removed compressor wiring to confirm not shorting, problem persists. Standing refrigerant pressures as good, confirmed refrigerant in system and no leaks have been detected prior. System has Reliatel microprocessor. Diagnostic code (0.673 dcv). Jeff with Lumenant has approved a commercial service call to diagnose system, scheduled for later. -Cleaned blower when and left system set with fan operating.
Wilson, NC 27893
Joshua W.
Joshua W. Checked in
Tech arrived and performed inside portion of maintenance, tech was unable to complete outside due to rain customer and office approved for rescheduling. Tech informed customer that office would be in touch to get outside portion scheduled. Tech recommends adding eztrap to drain and to insulate drain in attic. No other issues at this time.
Wilson, NC 27896
David  S.
David S. Checked in
Make Up Air 2: Reusable air filters deteriorating and in poor condition. Recommend replacing 2 of 3 20x25x2. Replaced 2 reusable air filters per prior approval. Remaining filter may need replacement in the future.
Wilson, NC 27896
Joseph C.
Joseph C. Checked in
Tech performed ESA on 1 system. Gas furnace- tech serviced and cleaned system, only challenge found at today’s visit is dual run capacitor testing weak tech recommend replacing customer didn’t want to do at this time.
Wilson, NC 27893
Kyle W.
Kyle W. Checked in
FOUND HEAT PUMP BREAKER IN OFF POSITION. TURNED ON BREAKER AND CYCLED SYSTEM WITH NO CHALLENGES.
Wilson, NC 27893
Joshua W.
Joshua W. Checked in
Tech moved and taped wires so that system looks neat.
Wilson, NC 27893
Spencer C.
Spencer C. Checked in
Tech found condenser fan motor squealing and overheated due to worn bearings. Tech replaced motor and found normal operation.
Wilson, NC 27893
Adam T.
Adam T. Checked in
Air Conditioning System Repairs: Upon investigation of AC system performance failures at the client's home, I discovered restricted refrigerant flow, resulting in reduced cooling capacity. Rectifying these issues restored proper system function and optimized cooling performance.
Wilson, NC 27896
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Wilson, NC 27893
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Tech replaced uv under warranty.
Wilson, NC 27893
Luis R.
Luis R. Checked in
Tech found display of thermostat was blank customer informed she would take cover off and some wires were showing tech took pictures tech found power to thermostat 28v from system. Tech informed home owner of findings and would need to replace thermostat to further diagnosis. Homeowner approved tech installed new thermostat and once a cooling call found low voltage fuse to blow. Tech inspected system found fuse was newer then the system ternate informed tech that the other company had replaced some things in there tech suspects they found a blown fuse replaced it then found no display at thermostat. Tech found a short in the blower wire harness rubbing to the blowerhousing. Tech repaired fuse and tested system system is operating properly at this time tech informed ternate on operation of thermostat cycled system on heat gas heat and cool all are operating properly at this time. Tech collected via phone.
Wilson, NC 27896
Derek J.
Derek J. Checked in
Upon arrival tech replaced blower wheel, blower motor, and heat strips. Tech started system with no further challenges. System operational at this time.
Wilson, NC 27893
Kyle W.
Kyle W. Checked in
PERFORMED PRE-BUY INSPECTION ON (2) CARRIER HEAT PUMP SYSTEMS. POTENTIAL HOME BUYER STATED NEITHER SYSTEM IS RUNNING UPON ARRIVAL. FOUND BREAKER IN MAIN PANEL OFF. RESET BREAKER. BOTH SYSTEMS OPERATING WITHIN SPECS IN BOTH HEATING/COOLING. UPSTAIRS SYSTEM EXPOSED PORTION OF DRAIN LINE NOT INSULATED. UPSTAIRS CONDENSER SLIGHTLY UNLEVELED. BOTH DUCT SYSTEMS IN TACT, BUT SHOWING SIGNS OF AGE. BOTH SYSTEMS NEED ESA MAINTENANCE/CLEANING. BUILT ESTIMATES.
Wilson, NC 27896
David  S.
David S. Checked in
-Performed CMA Inspection on one split system heat pump and one split system gas furnace. -Right System: Ductwork recommended for repair at prior service Oct 2023. Main supply line deteriorated and in poor condition/leaking air. -Left System: Thermostat battery low warning. 2xAA. Provided estimate for replacement of batteries $30.85. Both sides of dual run capacitor tested weak. Was recommended for replacement at prior service Oct 2023. Provided updated estimate $322.61. Failure to replace capacitors could have significant impact on lifespan of components and efficiency of operation. -Both systems operating correctly at this time. Recommend replacement of capacitors on left system heat pump. Recommend more frequent replacement of air filters until remodeling is completed.
Wilson, NC 27893
Joshua C.
Joshua C. Checked in
Completed a full service maintenance on 5 TRANE package heat pumps, 2 TRANE mini splits, changed filters, tested motor amps, heat strips, pressures, cleaned coils, cleared drain traps, washed the units and coils, checked T-stats. Washed mini filters, checked condensate pumps.
Wilson, NC 27893
David  S.
David S. Checked in
-Performed CMA Inspection on 2 split systems, 2 gas package systems, and 1 package heat pump system. -System 1: System 28 yr old and uses R22 refrigerant. Customer should consider replacement of system. -System 2: Office staff state system controls data room which has no return vent. Causes conflicts with system 1 setpoint as data closet is accessed by office with system 1 thermostat. Field supervisor should propose adding return vent to data room. Staff states system shows auxiliary heat when starting up in the morning. System gets turned off overnight and likely uses auxiliary heat in the morning to satisfy thermostat settings. Found system heating properly and schedule settings reasonable. -Summary: All systems operating correctly at this time. System 1 almost 30 yr old R22 type system and should be considered for replacement. System 2 should be considered for additional return duct from data room.
Wilson, NC 27893
David  S.
David S. Checked in
-Performed CMA Full Service on 3 Rooftop Gas Package Units & 2 Make Up Air units. Performed inspection on 6 exhaust fans. Replaced air filters at 8 back of house locations & left 1 case of additional air filters to be changed at management’s discretion. -Make Up Air 2: Reusable air filters deteriorating and in poor condition. Recommend replacing. 2-20x25x2. Research Products MV EZ Kleen #9151. Estimate for replacement to be provided by office, upon request. -Recommend more frequent replacement of filters at back of house.
Wilson, NC 27896
Derek J.
Derek J. Checked in
Upon arrival tech charged system with 4lbs 8oz of R410A.
Wilson, NC 27896
Derek J.
Derek J. Checked in
Upon arrival tech was informed PHP #1 was not working. Tech inspected system and found blower wheel had multiple fins missing and center wheel was broken off. Tech removed blower motor and wheel and also found it ripped coils off of the heat strips directly underneath it. CMA inspection from Feb 2 stated fins were missing then also. Tech recommends replacing blower wheel, motor and heat strips. After replacement tech can then further inspect system and see if there is anything else needed to get it fully operational. Tech left disconnect turned off at system. Mr Garcia will call the office once he obtains PO.
Wilson, NC 27893
Noah C.
Noah C. Checked in
Upon arrival tech found Vision Pro 8000 thermostat displaying a thermostat sensor error. Tech reset thermostat and error code went away, system is back up and running. Billing out service call fee.
Wilson, NC 27893
Review
Called for assistance for a demo on my new unit and had a crew come out the same day. Excellent experience
AL - Wilson, NC 27893
Review
Great service and professionalism.
AL - Wilson, NC 27893
Review
They took the time to answer my questions and concerns. The work was done in a timely manner. Overall did a good job.
WILLIAMS - Wilson, NC 27893
Review
Great service!
3HC - Wilson, NC 27893
Review
I purchased the preferred service package this past summer. Since the technician came out yesterday for the 6 month’s check… my service package had expired in just one day. So no discounts on parts. The technician yesterday supposedly cleaned and checked everything but failed to turn the power source back on. He then checked the temperature before he left stating it was putting out 80 degree air and said it was fine. When I awoke this morning, not even 14 hours after the technician left, the temperature I. Our house was 64 degrees. My only wish would have been a more thorough inspection before today.
Karyn - Wilson, NC 27893
Review
Excellent
RAPER - Wilson, NC 27893
Review
Great service, the service technician was very nice and took the time to go over his findings and estimator promptly provided replacement estimates
BROOME - Wilson, NC 27896
Review
Explain very well
BYNUM - Wilson, NC 27896
Review
Great service!
3HC - Wilson, NC 27893
Review
Great maintenance visit, feeling more confident and knowledgeable about the units and their readiness!
David - Wilson, NC 27893
Review
Friendly and knowledgeable
JONES - Wilson, NC 27896
Review
Great service!
3HC - Wilson, NC 27893
Review
Great service!
3HC - Wilson, NC 27893
Review
No better service
Charlie - Wilson, NC 27896
Review
I would recommend Jackson & Sons to anyone. They have always provided excellent service for my business and home.
Williams - Wilson, NC 27893
Review
Excellent service
RAPER - Wilson, NC 27893
Review
Very knowledgeable, courteous, fast service for the repair of our air conditioner!!
Karyn - Wilson, NC 27893
Review
Great service as usual!
JONES - Wilson, NC 27896
Review
Professional, personable, and knowledgeable! Answered my questions to help me better understand my home. Very respectful and I’m looking forward to being on the service plan!
David - Wilson, NC 27893
Review
Great service, this will make the second unit we have brought from Jackson & Sons, our first was in 2008, it has just started giving us problems, so we are now investing in getting a new one...Thanks Jackson & Sons for your service.
Artis - Wilson, NC 27893
Review
Nate was extremely professional and efficient in diagnosing and explaining the problem. Took the time to show what he found and answer any questions that I had. Very pleased with the service and explanation of next steps.
James - Wilson, NC 27896
Review
The techs did a great job with installation
NICK - Wilson, NC 27896
Review
Always very friendly and explains things in layman’s terms so I can understand.
Laurie - Wilson, NC
Review
The technician Matthew seemed knowledgeable and did a good job of spelling out my options and fixing my issue.
NICK - Wilson, NC 27896

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
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Same Day Repairs
5 Star Service
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