Jackson and Sons has been serving the heating and air conditioning needs of Wilson, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wilson, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Wilson, NC
Our Reviews by City
great service
BROOME - Wilson, NC 27896
Great service, the service technician was very nice and took the time to go over his findings and estimator promptly provided replacement estimates
Excellent job
BYNUM - Wilson, NC 27896
Explain very well
Great service!
3HC - Wilson, NC 27893
Great Maintenance Visit!
David - Wilson, NC 27893
Great maintenance visit, feeling more confident and knowledgeable about the units and their readiness!
Fast response
JONES - Wilson, NC 27896
Friendly and knowledgeable
Great service!
3HC - Wilson, NC 27893
Great service!
3HC - Wilson, NC 27893
Great service
Charlie - Wilson, NC 27896
No better service
I made the right choice!
Williams - Wilson, NC 27893
I would recommend Jackson & Sons to anyone. They have always provided excellent service for my business and home.
Excellent service
RAPER - Wilson, NC 27893
Excellent Service
Karyn - Wilson, NC 27893
Very knowledgeable, courteous, fast service for the repair of our air conditioner!!
Great service
JONES - Wilson, NC 27896
Great service as usual!
Fantastic Experience!
David - Wilson, NC 27893
Professional, personable, and knowledgeable! Answered my questions to help me better understand my home. Very respectful and I’m looking forward to being on the service plan!
Excellent Service
Artis - Wilson, NC 27893
Great service, this will make the second unit we have brought from Jackson & Sons, our first was in 2008, it has just started giving us problems, so we are now investing in getting a new one...Thanks Jackson & Sons for your service.
Professional service
James - Wilson, NC 27896
Nate was extremely professional and efficient in diagnosing and explaining the problem. Took the time to show what he found and answer any questions that I had. Very pleased with the service and explanation of next steps.
Great Service
NICK - Wilson, NC 27896
The techs did a great job with installation
Great folks
Laurie - Wilson, NC
Always very friendly and explains things in layman’s terms so I can understand.
Good service
NICK - Wilson, NC 27896
The technician Matthew seemed knowledgeable and did a good job of spelling out my options and fixing my issue.
Very polite
MARSHA - Wilson, NC 27893
Good Customer service
YONG - Wilson, NC 27896
Very polite
Great service
Laurie - Wilson, NC
Very thorough, nice young man. Gave me a great overview with pictures of the inside of the unit as well as a view of the crawl space connections.
GREAT SERVICE....
SANDY - Wilson, NC 27893
MY FAMILY AND I HAVE ENJOYED DEALING WITH THIS COMPANY, FOR OVER 12 YEARS. IN FACT WE BOUGHT OUR COMBINED HEATING & AIR CONDITIONER UNIT FROM THIS COMPANY 12 YEARS AGO, AND THEY HAVE BEEN SERVICING THIS SAME UNIT FOR YEARS. WE HAVE ENJOYED THEIR SERVICE.
Friendly and very helpful
Jennifer - Wilson, NC 27896
Very happy Steve called you guys for me
Great service!
SAM - Wilson, NC 27893
Chris Richardson Is a GREAT techician
3HC Home Health & Hospice - Wilson, NC 27893
He was very friendly. He went above and beyond to explain whatever I did not understand. We has a few issues in the office and he was able to fix every single one of them. Such a great worker.
Randy K.
Performed a filter change on 5 Trane package units, washed filters on 2 mini splits.
Jospeh A.
Tech performed CMA inspection on 21 split systems, 1 mini split, and 1 package unit. All systems are operating in heat mode at this time, however tech left system 14 condenser off due to previously found faults. Tech has attached system performance reports to this invoice.
Joseph C.
Tech performed ESA on 1 system found no challenges at this visit, recommended surge protection customer declined. Tech showed customer how to connect google nest t stat to phone customer uses own filters.
Spencer C.
Tech found a low voltage short in the G circuit. Tech found an AC/DC adaptor going to an air quality monitoring that had continuity to ground was tied to the G circuit. Tech took the monitor out of the circuit and found system running properly. System is now running properly. We will have to quote out replacing the monitor if they choose to have it replaced.
Noah C.
Tech replaced hood on package unit. Removed existing hood and installed new, secured tightly and sealed around hood with silicone. Also replaced UV bulb, collected $621.53 by card.
Randy K.
Inspection on a TRANE heat pump, changed filters, cleared drain trap, checked belt, checked capacitor and motor amps.
Randy K.
Performed a full service on 3 Trane units, Carrier AC, ICP gas package unit, changed filters, checked capacitors, motor amps, belts, cleared traps, cleaned units, washed coils. Emptied aux pan of debris in Elec room.
Spencer C.
Tech found furnace 1 pressure switch error due to an inducer assembly completely rusted out as well as heat exchangers in poor condition.. Unit is 31 years old and recommended replacement. Tech found furnace 2 receiving gas on the inlet side of the gas valve, but no gas on the outlet side with 24v at the valve. Gas valve would need to be replaced
Anthony B.
2.5 TON SPLIT HEAT PUMP
Kyle W.
RETURNED TO REPLACE INDUCER MOTOR. ORIGINAL WHEEL IS RUSTED AND CANNOT BE REMOVED FROM SHAFT. ONLY MOTOR WAS SENT FROM MANUFACTURER. SPOKE WITH JERRY WE WILL BE RETURNING WITH FULL INDUCER ASSEMBLY.
Luis R.
Tech found aux switch tripped due to drain clogged tech cleared drain line with nitrogen
Luis R.
Tech found unit 3 kitchen unit was tripping breaker. tech reset breaker it automatically tripped again. tech found compressor was shorted to ground causing breaker to trip. Tech spoke with Richard and he was concerned on the unit he was in the middle of something and informed technician he will go find out all information he needs then give us a call back. He is aware of compressor being shorted to ground unit is left off. Compressor to be priced by office.
Kyle W.
REPLACED FAILED INDUCER DRAFT ASSEMBLY/INSTALLED SURGE PROTECTOR. SYSTEM UP AND HEATING. BILL INVOICE TO FULFORD & JONES COMPANY APPROVED PER OFFICE.
Kyle W.
FOUND WARRANTY INDUCER DRAFT ASSEMBLY HAS FAILED. NEED TO ORDER AND RETURN TO MAKE REPAIR. INVESTED IN PSA (3) SYSTEMS. SCHEDULE 1ST VISIT AFTER REPAIRS ARE MADE.
Percy M.
PERFORMED CMA FULL .SERVICE ON 1 GAS PACKAGE UNIT AND REPLACED FILTERS
Adam T.
AC Repair Service: The challenge was an AC system suffering from frost buildup on its components. A swift investigation revealed a malfunctioning defrost control system as the culprit. To address this issue, I undertook a comprehensive repair, meticulously fine-tuning and optimizing the defrost cycles to ensure their proper operation. The result was an AC system that no longer suffered from frost buildup, guaranteeing efficient and uninterrupted cooling performance for the homeowner.
Adam T.
AC Repair: Responding to a client's distress call about a malfunctioning AC system, I arrived promptly at their residence. The AC system posed a challenge due to the bent condenser coil fins, which had been obstructing efficient heat dissipation. With great care, I straightened the fin coils, restoring them to their optimal condition. This comprehensive restoration not only resolved the heat dissipation issue but also significantly bolstered the overall cooling capacity of the air conditioning system. The result was improved and efficient cooling performance, ensuring the homeowner's ultimate comfort.
Austin W.
-Performed CMA full service on 2 office split systems. One system has heat pump with electric auxiliary heat. One system has gas furnace. -System 1: Recommend multiple repairs to duct work. Found one flex duct and collar disconnected from main trunk line. Found sections of trunk line not properly connected. Recommend consultation to consider replacement of trunk line. -System 2: Compressor capacitor tested weak. Outdoor fan motor capacitor tested weak. Recommend replacement of dual run capacitor. Provided estimate $379.54. -Both systems operating correctly at this time. To return at a later date to replace 3-14x34x1 air filters, not typically stocked on truck.
Austin W.
-Performed CMA full service on 2 split systems, 2 gas package systems, and 1 package heat pump system. -Trane 2.5 ton split system: Compressor megged bad. Windings shorted and compressor is due for failure. System 27 yr old, R22 refrigerant. Due to age and type of system, and expected cost of repairs, recommend replacement of system. System was recently repaired and recommended for replacement. See previous invoice for further details. -Trane 1.5 ton split system: System 27 yr old, R22 refrigerant. Customer should consider replacement of system. -Systems operating correctly at this time.
Noah C.
Upon arrival tech found 60 amp breaker for condensing unit tripped. Tech reset breaker and breaker immediately tripped again. Upon further inspection tech found compressor failed, tech informed field supervisor. System is 16 years old, R22. Tech collected $92.87 by check per house call fee. Photos on file.
Matthew L.
Customer reports fan motor on larger split system condenser was constantly squealing earlier. Tech found fan side of dual capacitor is reading within specs. Fan motor did squeal during startup. Sounds like the bearings in the motor itself. Quoted $589.76 plus tax to replace fan motor. $772.61 with service call and tax. Split system is 27 years old. Tech recommends system replacement. Tim Sharpe approved service call and repair over the phone. Tech tested new fan motor without issues. Per Gina, we can credit fan motor cost towards a new system if system replacement is approved within 30 days. System is back operating with no squealing noises. Need to have Chris Sasser price replacement of 27 year old split system.
Josh C.
Performed Routine maintenance. System is operational at this time. Both Heat and cool modes are functioning properly at this time. Delta t observed was 20 degrees at todays visit. One challenge noted by the tech was that the dual run capacitor was testing weak. Rated for 30mfd and reading 20mfd. Tech recommended replacing this and quoted 302 plus tax. Customer declined at this time.
Josh C.
Performed routine maintenance per energy savings agreement. Tech found no challenges at todays visit. The system is operating normally in both heating and cooling modes. Delta t observed today was 18 degrees. Technician replaced UV bulb after customer approval.
Josh C.
Performed 2 System ESA Upstairs - technician found no challenges with system performance at todays visit. The system is operating normally in both heat and cool. Delta t observed at todays visit was 19 degrees. Downstairs - tech found no issues with the system at todays visit. Both Heat and cool are working normally at this time. The delta t observed today was 20 degrees. This system is equipped with a UV light kit. The bulb is in need of being replaced. Tech recommended replacement of Uv bulb and quoted 207 plus tax. Another challenge noted is that the hood has come apart from the package unit. Tech notified customer that we will be contacting them back for an estimated price for the hood replacement. Hood measurements: at house - 33in tall, 46in wide. At unit - 21in tall, 46in wide. Pictures provided.
Luis R.
Tech assisted tech with evaporator coil. Pressure tested to 250psi, vacuum pulled below 500 microns. Factory charged with 14.8lbs of R410a. Upon testing in cooling, tech noticed the condenser fan motor not operating although it was receiving 240v to it. Capacitor checked out good. Tech informed mr. gower about the findings and approved replacing the condenser fan motor. System is back up and cooling.
