Jackson and Sons has been serving the heating and air conditioning needs of Wilson, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wilson, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Wilson, NC
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Job Locations and Reviews
Review
Review
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, tech recommended the installation of a 14x30x1 media filter, customer approved at today’s visit, will need to come back and install media filter, the system is back up and running and holding a delta t of 20 degrees Need to install a 14x30x1 media filter
Wilson, NC 27893
Alex R.
Replaced a fill valve and flapper in guest bath toilet.
Wilson, NC 27893
Tyler T.
Tech washed and serviced the split condenser and package system, tech found no challenges while servicing them at today’s visit, both systems are back up and running upon departure, customers are sick and just wanted outside serviced, tech left filters and notepad on front porch
Wilson, NC 27896
Alex R.
Removed toilet cleaned all silicone off the bottom of the toilet flange area, and re-set the toilet with new bolts and new wax rings.
Wilson, NC 27893
Mike A.
Unit damaged by vehicle accident, getting quotes for insurance company
Wilson, NC 27893
Chris M.
Recommended they call a utility company to replace gas piping under ground under concrete.
Wilson, NC 27893
Derek J.
Upon arrival tech was informed front lobby system was not heating. Inspected gas furnace and found it to be running but can not safely access furnace to further inspect, would need to return with 10ft ladder. System does have 112 degree supply temp and 74 degree return temp. Informed Tim of current situation and he stated he will reach out to office personnel in the morning and call us back if we need to return.
Wilson, NC 27893
Alex R.
Rebuilt toilet and installed a new flush handle
Wilson, NC 27893
Romario T.
Blower Motor Replacement. Tech replaced the 3/4hp 1075 rpm blower motor. Tested system operation afterwards. System is back operating. Tech did informed the customer that the smell will be present for some time but should clear up as the system operates. Repairs were approved by Sarah.
Wilson, NC 27893
Romario T.
Tech found the indoor blower motor extremely hot to the touch, motor is seized. 3/4hp 1075 rpm blower motor has failed. Tech provided the option to consider system replacement on this older R22 system or proceed with the repair. Sarah declined receiving a system replacement quote and only approved ordering the indoor blower motor. System is down for now.
Wilson, NC 27893
Romario T.
Gas furnace #2 has a hairline crack in the heat exchanger as stated by previous techs, tech found no operation on the blower motor due to a capacitor wire of the blower not connected. Tech plugged the wire back in place and tested heat cycle. System is back heating. No charge due to recent CMA visit.
Wilson, NC 27896
Matthew L.
Units 1 and 2 passed pre smoke test. Could not get panel off main breaker box to replace breaker. May need to get fused disconnect for unit 2 like the other systems here. Tstats reading off. Filled hole behind both Tstats to get correct readings.
Wilson, NC 27893
Dawson M.
Tech serviced and cleaned unit. Tech found compressor capacitor rating at 20.20/30. Tech recommends turbo capacitor. Customer would like to hold off and call in. Tech faced no other issues at this time. Unit is heating and cooling efficiently.
Wilson, NC 27893
Spencer C.
Tech inspected ducts, blower, coil and registers. Tech found dust in the return and dirty filters, but found no buildup or growth around the vents, coil, blower or supply ducts. The dark spots were on the carpet around furniture but no spots around any of the vents with ceiling vents. Tech sees no signs of the dark spots coming from the HVAC. Tech informed customer to replace filters 1 to 3 months.
Wilson, NC 27896
David S.
—Performed CMA Inspection on 1 7.5 Ton Split Heat Pump. -System is double filtered. This may put unnecessary strain on blower motor. Recommend more frequent replacement of air filters. -System is operating without challenges at this time.
Wilson, NC 27893
Joshua C.
Performed CMA Inspection on 21 split systems (18 gas furnace ac systems and 3 split heat pump systems), 1 gas package unit and 1 mini split heat pump. Technician was able to test all gas furnaces and heat pumps for proper heating function. The only challenges present during this visit were related to cooling components. Per Noe, they are going to revisit these items during the full service spring time visit. System 2 - Megohm test shows BAD reading on compressor windings. System is still operating at this time, however, this reading shows the windings are due for failure. Additionally, as noted on previous visit, there is a hairline crack in heat exchanger. Tech did not observe any rollout or major indications of air infiltration at this time. Will need to monitor gas system going forward. System 5 - while getting compressor amp draws, the tech observed the compressor running at about 119 amps, not able to switch over to the run winding. Tech would recommend having a demand tech furt
Wilson, NC 27896
Percy M.
NO WORK DONE. WILL RETURN UPON CUSTOMERS REQUEST
Wilson, NC 27893
Percy M.
PERFORMED CMA FULL SERVICE ON 1 GAS PACK SYSTEM. THERE ARE 2 SYSTEMS AT LOCATION, 1 SYSTEM IS NOT OPERATING AT THIS TIME. GAS PACKAGE SYSTEM THAT IS IN OPERATION IS PERFORMING PROPERLY. TECH CLEANED CONDENSER AND EVAPORATOR COILS AND CLEANED OUTSIDE CABNET. TECH FLUSHED DRAIN LINES AND CHANGED FILTERS. THE SYSTEM THAT IS NOT OPERATING HAS A COMPRESSOR SHORTED TO GROUND. THERE WILL BE SOMEONE FROM OUR OFFICE CONTACTING PROPERTY MANAGER ABOUT OPTIONS FOR REPLACEMENT OF SYSTEM. TECH COMPLETED FILTER CHANGE OF 4-20x25x2 AND 8-20x20x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Wilson, NC 27893
Percy M.
PERFORMED CMA FULL SERVICE ON 2 SPLIT SYSTEMS, 1 GAS PACKAGE SYSTEM AND 2 PACKAGE HEAT PUMP SYSTEMS. SPLIT SYSTEM #1 CONDENSER LOCATED IN BACK OF WAREHOUSE IS IN A BAD LOCATION, CONDENSER COILS WERE EXTREMELY DIRTY, TECH CLEANED COIL AND SYSTEM IS PERFORMING PROPERLY. TECH MEG TESTED COMPRESSOR ON GAS PACKAGE ON ROOFTOP AT OFFICE BUILDING, COMPRESSOR MEG TESTED IN THE CAUTION AREA, COMPRESSOR IS IN ROUTE TO FAILURE, TECH RECOMMENDS PREPARATION TO REPLACE SYSTEM. SPLIT SYSTEM # 2 AT FRONT OFFICE BUILDING HAS A LOW DELTA T OF 13 DEGREES, SYSTEM IS LOW ON R-22 REFRIGERANT, SYSTEM MAY HAVE A LEAK CAUSING REFRIGERATE TO LEAK OUT, TECH RECOMMENDS A LEVEL 3 LEAK SEARCH TO PIN POINT LEAK AREA. THERE IS AN ESTIMATE FOR LEVEL 3 LEAK SEARCH ATTACHED TO THIS INVOICE. CUSTOMER STATED THAT GAS LINES FOR AIR HANDLER #2 AT FRONT OFFICE IS TURNED OFF DUE TO A POSSIBLE LEAK, CUSTOMER WANTS TO GET NEW GAS LINES PUT IN PLACE OF OLD GAS LINES, SOMEONE FROM OUR OFFICE WILL BE CONTACTING CUSTOMER ABOUT NEW G
Wilson, NC 27893
Derek J.
Upon arrival tech was informed thermostat in kitchen was not cooling. Thermostat is set to 70 reading 84. Inspected system and found duct detector tripped in system shutting it down. Reset duct detector and system came on. Suspects it tripped due to potential smoke from grill near return. Tech did observe both exhaust fans working. Informed customer it will take a few hours to bring temp back down. System is back operational at this time.
Wilson, NC 27893
Noah C.
Tech checked all three thermostats and confirmed they are set to non-programmable. Stated system number 2 is getting too cold and running for long periods. Found temp sensor on thermostat 2 reading out of range at 76 in cool mode while set to 72. Other thermostats are satisfied at 72. Tech calibrated sensor and rest, upon resetting sensor is now reading 72 degrees and system is satisfied. Install warranty.
Wilson, NC 27893
Alex R.
Removed 2 toilets and installed 2 customer supplied toilets. Removed 2 lav faucets and installed 2 customer supplied faucets. Repaired tub handle. Repaired leak under sink. Instead a new disposal.
Wilson, NC 27896
Landen H.
Tech washed and serviced unit and found mildew build up tech recommended plasma air. Customer was interested but would like to wait and call back in. After service tech found a/c side breaker having a hard time staying in the on position tech flicked the breaker off and on hard one time and it stayed on tech informed customer and let them know to inform us if that have and further issues.
Wilson, NC 27893
Landen H.
Tech washed and serviced unit and found hood on the sys to not be in the best condition homeowner is aware of the situation. Tech found no other challenges at this time. Tech called home owner and got the renewal for today esa 1 sys 2 times a year.
Wilson, NC 27893
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Landon C.
Tech preformed preventative maintenance and serviced system. Tech found UV Bulb to be blown and recommended replacing. Customer invested in replacement bulb. System is up and running with a delta t of 17.
Wilson, NC 27893
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