Jackson and Sons has been serving the heating and air conditioning needs of Winterville, NC residents and businesses since 1974.
Our reviews below from your neighbors in Winterville, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Winterville, NC
Our Reviews by City
Great service
MARTINEZ - Winterville, NC 28590
I had a heating emergency during cold snap- technician arrived quickly, service fast and he got my unit running in less than an hour!
Great Execution
MARK - Winterville, NC 28590
Joseph was very professional I liked the guy.
Excellent service
Mauro - Winterville, NC 28590
Great service
Excellent service
BENNIE BRYANT - Winterville, NC 28590
Very professional, and answered all questions and/or concerns.
Excellent Service!
HOBGOOD - Winterville, NC 28590
Excellent service
Hvastkovs - Winterville, NC 28590
Very efficient
Great Job
REDDEN - Winterville, NC 28590
Excellent, personable, answered all questions.
Excellent Service!
Single Source - Winterville, NC 28590
Shows up on time every time! Always nice staff and informational service. Shows pictures of the work after completed.
Always Excellent Service
SIMPSON - Winterville, NC 28590
We’ve had some issues with a brand new system that we bought. It’s a Trane unit and although there have been some hiccups, Jackson and Sons HVAC has been there every time we called and generally the same day.
Excellent Service
Cristina - Winterville, NC 28590
Campbell was professional, knowledgeable and friendly. We had an appointment within two days of calling. This was our first time dealing with Jackson&Sons and we were very impressed!
Excellent as usual
RORER - Winterville, NC 28590
Prompt, professional, and very informative. Jackson & Sons always delivers.
Excellent
STARR - Winterville, NC 28590
Would highly recommend. Your treated like a family member not a customer
Great Service
Calvin - Winterville, NC 28590
Great Service. Good Technicians very knowledgeable
Exceptional service!
Eric - Winterville, NC 28590
Excellent service. Helpful and efficient. Thank you!
Satisfied Customer
Jeff - Winterville, NC 28590
Tech was early, friendly, identified the problem fast, and in no time had my AC working. This is why I’ve done business with Jackson and Sons for years. I’m always happy with their service.
Response from Jackson & Sons:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Excellent Service!
FOSTANES - Winterville, NC 28590
Quick repair, super nice, and timely!
Very professional and great work!
Eric - Winterville, NC 28590
Regular scheduled service
Hvastkovs - Winterville, NC 28590
Great service!!!
Single Source - Winterville, NC 28590
Service Technicians
STARR - Winterville, NC 28590
Carlos was professional, polite with a great personality. He installed a new unit at our home and explained everything in detail. We spoke about how the company was family oriented and I can honestly say that we felt like part of the family
Great Service
STARR - Winterville, NC 28590
Between the sales staff and service techs they are all fantastic people. Met with the salesman on Thursday and they were installing a new heat/ac unit on Friday.
Friendly service
WILLIAMS - Winterville, NC 28590
Always prompt and friendly service.
solved the problem
MINCEY - Winterville, NC 28590
Service Technician was A+
CAROLINA CALIBER - Winterville, NC
Georgetown Installation
Jeff Simpson - Winterville, NC 28590
The survey starts with the sales team which was done in just a couple of days. I had a written quote in hand the next day. The installation team was extremely professional. They provided me with progress and options as they rebuilt my 40 year old Trane system. Thanks to the Jackson Team.
Joseph C.
Upon arrival tech found t stat blank after further inspection, tech noticed breaker for air handler making buzzing noise tech found breaker failed not allowing voltage through. Tech replaced after approval and cycled system with no challenges. No house call fee per PSA
Joshua W.
Tech performed ESA, tech found no issues with system at this time, tech cut system back on and all operations are working properly.
Joshua W.
Tech performed ESA, tech found no issues at todays visit, informed customer that evaporator coil has minor rust showing and can be an issue in the future, tech found both surge protectors working along with I-wave air purifier. System is back on and operating properly at this time.
Noah C.
Upon arrival tech found rollout switch tripped at gas pack. Tech manually reset rollout switch and jumped out W wire for heat. Inducer started and system ignited, tech found far left inshot burner flame dancing when blower came on. Tech cut system off and hooked manometer tube to inducer draft assembly, tech started inducer and energized blower. Manometer measured 2.0” in drop in pressure. This confirmed a cracked heat exchanger. Tech pulled top of unit and located multiple cracks in heat exchanger, photos on file. System is 10 years old and out of warranty, field supervisor was notified. Tech inspected the rest of the system. Collected $87.00 plus tax per house call fee. Tech left power OFF to system and informed customer do not turn system on.
Joseph C.
Tech performed PTU on 2 systems found 10 mfd capacitor for upstairs blower testing weak tech replaced after approval. Tech installed 2 plasma pure airs for better indoor air quality customer signed up for 2 system ESA customer paid cash for everything.
Kyle W.
PERFORMED ESA ON (1) TRANE GAS PACK. INSTALLED SURGE PROTECTOR.
Kyle W.
FOUND THERMOSTAT PROGRAMMED FOR HEAT PUMP OPERATION. CORRECTED SETTINGS AND CYCLED HEAT WITH NO FURTHER CHALLENGES
Kyle W.
TENANT STATED THEY HAVE A CHALLENGE WITH LEAK NEAR BACK DOOR AT RANDOM TIMES. INSPECTED SYSTEM FOUND NO SIGNS OF DRAINAGE ISSUES/BOTH PANS DRY. TESTED DRAINAGE WITH NO CHALLENGES. HOMEOWNER MENTIONED PAST CHALLENGES WITH ROOF LEAKING. FOUND SOME WET SPOTS IN ATTIC WITHIN ROOF. UPLOADED PICTURES. INVESTED IN ESA 1 SYSTEM SCHEDULE 1ST VISIT. COLLECTED VIA PHONE.
Matthew L.
Consultation Code: ENGFWAZDW
Spencer C.
Tech replaced inducer motor and inducer capacitor and found normal heat operation.
Spencer C.
Tech found gas valve off and turned it on. System is now operating properly
Spencer C.
Tech found a failed inducer motor. Heat exchangers are showing signs of wear, blower and banners are dirty. Unit is 21 years old. Tech recommends replacing unit, but if customer wants just the repair, tech recommends signing up for a maintenance plan to clean burners, coil and blower wheel.
Luis R.
Tech found outdoor fan motor 1/3hp 1075 rpm was seized up tech tried to give it a kick start and would not move tech checked capacitor and found capacitor not weak. Tech suspects od fan motor has failed tech quoted out $589.76 plus tax to replace customer stated they will need to reschedule to do repairs at a later date will call office to schedule
Kyle W.
FOUND IGNITION CONTROL BOARD BURNT/MELTED. COMPRESSOR IN THE CAUTION. 2006 MODEL SYSTEM. $1156.00 PLUS TAX FOR CONTROL BOARD. OTHER CHALLENGES MAY BE PRESENT. HANDED OVER TO BRYCE.
Landen H.
Tech arrived to find flew piping and was not able to perform cleaning
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Joshua W.
Tech performed ESA, tech found no issues at todays visit. System is on and working properly at this time.
Campbell C.
Tech installed 15 ft of dryer vent. Dryer is working properly at this time.
Noah C.
Tech arrived to replace batteries in Focus Pro 5000 thermostat, tech checked thermostat wiring and found thermostat does not need batteries to operate due to common wire being used. Tech removed existing batteries, collected $60.79 by check for trip charge per office.
Campbell C.
Tech setup sales lead for Caleb to come and give price tomorrow at 1pm on new duct system and dryer vent. Tech found no problems with system.
Austin W.
Performed CMA inspection on one rooftop gas package system. System in excellent condition, cooling and heating correctly at this time.
Arturo A.
Tech washed and serviced unit and found compressor on gas pack tested bad on megaohm. Tech found no other challenges at this time. Customer is aware.
Campbell C.
Tech did not find any problems at this time.
Wayne T.
Consultation Code: ENGSSPNQC
Luis R.
Tech performed ptu on 1 package heat pump Trane system is operating properly capacitors are testing weak 15mfd testing 13.2mfd 40mfd testing 32.2 mfd 5mfd testing 4.89 mfd tech did see rust on coil delta t is 20 degrees unit does have 2 returns 1 is 14x14x1 other is 20x20x1
