Jackson and Sons has been serving the heating and air conditioning needs of Winterville, NC residents and businesses since 1974.
Our reviews below from your neighbors in Winterville, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Winterville, NC
Our Reviews by City
Friendly service
WILLIAMS - Winterville, NC 28590
Always prompt and friendly service.
solved the problem
MINCEY - Winterville, NC 28590
Service Technician was A+
CAROLINA CALIBER - Winterville, NC
Georgetown Installation
Jeff Simpson - Winterville, NC 28590
The survey starts with the sales team which was done in just a couple of days. I had a written quote in hand the next day. The installation team was extremely professional. They provided me with progress and options as they rebuilt my 40 year old Trane system. Thanks to the Jackson Team.
Great service!
Craig - Winterville, NC 28590
Excellent Sevice
CAROLINA - Winterville, NC
We have used Jackson & Sons for our HVAC services for going on 40 years. They never disappoint us.
Professional
Johnathan - Winterville, NC 28590
Noah was professional, got the job done efficiently with no pressure on an upsell.
Jackson & Sons does it again
Maria - Winterville, NC 28590
Great experience with Jackson & Sons, especially Tyler. Very professional and knowledgeable tech.
Good service
LAKISHA - Winterville, NC 28590
Good service
Excellence as always
Maria - Winterville, NC 28590
Nate again did an amazing job. And does not mind my cats! So glad I found Jackson & Sons
Another great experience
Maria - Winterville, NC 28590
Again, Jackson & sons did not disappoint. Nate showed up on time, polite and professional. Did not push me to buy unneeded goods or services. Set up follow up in a timely manner, and convenient to my schedule
Professional Service
Bennie - Winterville, NC 28590
Excellent service, polite and knowledgeable about work
Great service!
Johney - Winterville, NC
Tyler was very proper and helpful. He did such a good job actually attending to the issue at hand rather than just glancing over it. He gave us his honest opinion regarding the situation.
Amazing Service
KRYSTAL - Winterville, NC 28590
Got it Done!
Maria - Winterville, NC 28590
This is my first time dealing with Jackson & Son, and I am very impressed. The service man came out the same day I called, promptly, in sweltering heat. I’m having a kitchen renovation done, so the house is in a shambles, he was very polite and kind. The diagnosis of the problem was not easy; Donnie and Tyler worked tirelessly to fix the problem, requiring multiple service calls in 2 days. Tyler did not charge for the last service call; I was grateful for that. I will recommend to anyone.
Great service
Scott - Winterville, NC 28590
Personable young man. Dedicated service. Highly recommend.
Great Service
Lakisha - Winterville, NC 28590
Great service
Jeff - Winterville, NC 28590
Different tech, but still same GREAT service!
SUSIE - Winterville, NC 28590
This may only be the third time we've had Jackson and Sons come out for biannual maintenance, but we feel we have received top-notch service each time! Jason was very respectful and friendly. He explained things in a clear, concise way. We appreciate his knowlege and expertise in servicing our units. Thanks, Jason!!!
Great Service
ROBERT - Winterville, NC 28590
Went very well!
Great service, very smart
Scott - Winterville, NC 28590
Nate was very knowledgeable, did the work well, and answered my questions in a manner that let me understand.
Left in the cold by our heat pump
SUSIE - Winterville, NC 28590
... but Jackson & Sons came through! Caleb had Matt out to troubleshoot our heat issue in a few hours, as a same day call in. Second interaction with this company - both times techs were timely, respectful, friendly, and efficient!
Excellent Service
Bennie - Winterville, NC 28590
Very professional, knowledgeable, and detailed in explaining what was going to be done.
Great service smart tech!
Scott - Winterville, NC
I highly recommend this technician and this company. They not only maintain my AC, but they educated me on how to get the best efficiency from my unit!
Professional and friendly
JEFF - Winterville, NC 28590
Tech was Nate. He was very professional and friendly. He explained everything very well. I’m 100% satisfied with Jackson & Sons with every visit.
Ryan S.
Tech found train 824 thermostat constantly rebooting and never reaching home screen. Tech swapped out thermostat with a vision pro 8000 per customer request and system is working properly at this time. Customer was in shower upon departure. Tech inform son that manuals for thermostat or above thermostat as well as Wi-Fi information. System working properly at this time. Warranty
Landen H.
Tech washed and serviced unit and found no challenges at this time. Tech recommended adding plasma air customer approved. Customer paid via check check number 5829.
Ryan S.
Home was just built. Previous Contractor cannot find an issue with equipment or source of noise inside home. Upon inspecting system tech turned both zones on and tested unit operation and system is working properly but there is a loud echo and vibration noise coming from left side of home both upstairs and downstairs. Tech and very clearly hear a loud vibration noise coming from refrigerant lines traveling up walls. Tech went up in upstairs closet and tech and feel heat from line set through drywall. Tech believes line set is not thoroughly strapped down or wall chase is not properly insulated buffering noise. Customer will handle situation with previous contractor
Michael H.
Repaired kinked in liquid line near condensing unit at wall penetration and corrected wiring at thermostat that was preventing proper blower operation. Work performed under service warranty.
Kyle W.
FOUND SYSTEM CUTTING OUT ON HIGH PRESSURE IN HEATING SEEMINGLY DUE TO RESTRICTION FROM KINK IN DISCHARGE LINE ENTERING SIDE OF HOME. MICHAEL HOLMES IS SCHEDULED. WILL BE HOME ALL DAY.
Kyle W.
EXTENDED ESA 1 SYSTEM 1 VISIT ANNUALLY. RECOMMEND AC RENEW.
Romario T.
Tech found system empty on refrigerant. 2016 unit. Costumer stated that another company changed system with refrigerant last year. Tech performed a leak search on package unit by adding nitrogen, per costumer approval, and heard the leak coming from the middle of the evaporator coil with slight oil residue. Picture is sent to costumer of leak location. Quoted $4571+ tax regular, ESA $3886+tax per Monica for evaporator coil replacement and adding new refrigerant. Tech recommended costumer to sign up on PSA and agreed. Costumer requested price a price on a new unit to weight out his options of replace vs repair. Depending on cost. Need office to schedule a Comfort Consultant so that a price for a new unit is provided to the costumer so he can decide what is his best option. Heating is operating, AC side is down. Gas package unit.
Kenny C.
Performed ESA. Recommended surge protection.
Landen H.
Tech washed and serviced both units and found no challenges at this time.
Kyle W.
FOUND LOW VOLTAGE FUSE BLOWN UPON ARRIVAL. REPLACED FUSE CYCLED SYSTEM. FUSE BLEW UPON IGNITION STAGE. FOUND LOW VOLTAGE FUSE LOOSE/DFT WIRING PINCHED BETWEEN FUSE/SPARK IGNITOR. RE-SECURED AND CYCLED SEVERAL TIMES WITH NO FURTHER ISSUES.
Romario T.
Tech replaced evaporator coil and filter dryer. Tech brazed new evaporator coil and filter dryer with nitrogen flowing throughout system, leak tested with nitrogen, pressure held at 250psi. Pulled vacuum down to 380microns and performed decay test. System held vacuum. Tech charged 7lbs and 8oz of R410A Refrigerant into system(factory specs). Tech tested system operation at the unit due to not having access inside home. Tested cooling system for 20 minutes. Cooling system is operating correctly at this time. Collected over the phone with costumer. Costumer did not approved signing “costumer acknowledgment” form due to not being present at the time of the repairs. Costumer would like to test out cooling system himself once he is home before signing acknowledgment form. Office may need to follow up with costumer to get costumer to sign acknowledgment form after he is satisfied with his cooling system. Cfutrell560@gmail.com
Matthew L.
Tech is servicing a Trane gas pack.
Romario T.
Tech serviced duct work.
Jacobo C.
JACOB AND JUAN INSTALLED A CARRIER GAS FURNACE, COIL AND CONDENSER
Demarcus M.
AUDONEL AND DEMARCUS INSTALLED A DUCT SYSTSEM AND DEHUMIDIFIER
Wayne T.
WAYNE AND DEMARQUS INSTALLED A NEW DUCT SYSTEM
Wayne T.
WAYNE AND DEMARQUS INSTALLED A NEW DUCT SYSTEM
Landen H.
Performed tune up on Goodman split sytem.
Diante M.
Performed inspection
Jospeh C.
Performed tune up on 2 systems.
Wayne T.
TECHNICIANS REMOVED THE OLD UNIT AND REPLACED IT WITH A NEW TRANE 3.5 UNIT
Logan K.
Tech serviced and cleaned trane package unit
Matthew L.
Luis R.
Diagnosed
Luis R.
Repair
