Winterville NC Heating & Air Conditioning Services
Local Reviews
for Winterville, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service
Sheila - Winterville, NC 28590
Excellent all around. Courtesy, explained in detail. Very nice man.
Excellent Service
Bennie - Winterville, NC 28590
Great and Professional Service with high time on-task throughout the service time. Excellent and through technician in explains service a results. Technician was friendly.
Excellent Service!!!
Renan - Winterville, NC 28590
Honest quote, great service, thoughtful expiation, caring technician.
Beyond perfect service !!
Raymond - Winterville, NC 28590
Very very good service . Prompt and explained everything. Asked if we had any questions. Very respectful .
Fast and capable
NC - Winterville, NC 28590
Excellent Service
Josie - Winterville, NC 28590
Response from Jackson & Sons:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
Excellent service
Josie - Winterville, NC 28590
Very professional and courteous. Knowledgeable about service.
Response from Jackson & Sons:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Quick and Informative
NC - Winterville, NC 28590
Thorough & professional service.
David - Winterville, NC 28590
Landon explained the services he completed on our unit. He was courteous, professional & answered my questions to my complete satisfaction.
Top Notch Installer
Robert - Winterville, NC 28590
Audonele really knows his craft. He even found an issue with the ductwork that the previous hvac company had created when the old system was installed and took the time to correct it. He is definitely a valuable asset to Jackson and Sons or whatever company he decides to work for. He worked hard to ensure that the quality that I was hoping for was received. I couldn’t be more satisfied with his level of care and attention to details.
Exceptional service
Robert - Winterville, NC 28590
Matthew was prompt and efficient as well as informative. I must say that everyone at Jackson and Son that I’ve interacted with so far have had such a positive effect. Both on the quality of their work and their customer service. It’s rare in these times to find a company you can trust and have confidence in. I’m glad my neighbor across the street recommended Jackson and Son as in the future I will do as well.
Good company to have around!
ROBERT - Winterville, NC 28590
Bryce was knowledgeable as well as personable. He listened to my concerns and had answers to all my questions and made cost saving suggestions where possible. I enjoyed my interaction with him. I would recommend Jackson and Sons to anyone in need of a new hvac system or just service to their existing system.
Great job!
Shar - Winterville, NC 28590
Great service. I appreciated getting the photo of who was coming to my home.
Professional and Excellent Service
Bennie - Winterville, NC 28590
Technician stay on task the entire time and was pleasant.
Great Service
Bennie - Winterville, NC 28590
Well pleased with the work and diagnosis of the issue with air conditioner unit. He thoroughly explained what was going on.
I can not praise enough
Maria - Winterville, NC 28590
Another technician came for scheduled maintenance, and a part broke while he was servicing. Jackson & Sons sent Luis quickly to reoair the part, and at no charge. I am so glad I changed from another company who broke my attic ladder and never reported it to me, much less cover the repair. I am overwhelmed at the conscientious and kind customer service from this company.
Never disappoints
Maria - Winterville, NC 28590
Came when scheduled, stayed until work done. Very polite and informative. I am very impressed with his service
Top notch as usual!!
Kevin - Winterville, NC 28590
Ricardo was friendly, professional, and very thorough. Highly recommended!
Great work!
JOSH - Winterville, NC 28590
Great work!
JOSH - Winterville, NC 28590
Homeowner
Joe - Winterville, NC 28590
Good honest service
Great Service!
Mandy - Winterville, NC 28590
Thank you so much for showing up with very little notice beforehand! Great service, super helpful and very professional.
Very helpful!
Cristina - Winterville, NC 28590
Kyle was very professional and helpful.
Excellent service house call!
Briyanna - Winterville, NC 28590
Technician was on time and very professional.
Excellent
Steven - Winterville, NC 28590
Noah C.
Upon arrival tech found compressor/condensing fan not running due to open low pressure switch. Found system out of refrigerant, inspected evaporator coil and quickly noticed obvious leak area at coil. Heavy signs of refrigerant spray/film in bottom corner of drain pan. Customer approved estimate to replace coil, order and schedule repair.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer uses their own filters
Norman A.
Customer requested a quote for an electric tankless water heater.
Nestor A.
Tech performed maintenance service on 2 systems psa plan. Customer renewed psa plan. Found not other challenges at today service. Delta t is within specifications.
Nestor A.
Tech performed maintenance service on a Bryan split systems. Tech recommended a ez trap on air handler drain line. Found not other challenges at today visit Delta t is within specifications.
Landon C.
Field supervisor provided estimate for replacement system.
David S.
— Performed CMA Inspection on 1 Split AC System with Hot Water Coil. Cleaned and flushed drain pan & lines, tested electrical and temperatures, changed air filters. — Found thermostat not satisfied and calling for heat upon arrival. System uses hot water for heating. Observed return temperature of 63 at thermostat, with supply temperature of 70. Found insufficient temperature difference in heat mode. Location seems to have water heater turned off. Acceptable temperature difference in cooling mode, with a supply temperature of 50 and a return of 67. — Customer was not on site to confirm if water heater is off. Did not observe any hot water when running at bathroom sink (after turning hot water valve to sink on). Made attempt to contact customer to confirm if water heater was off. No answer from customer, and was unable to locate indoor breaker panel. Left message with customer.
David S.
— Installed custom made filter onto back Rooftop Gas Package System per approval of recommendation at last maintenance. — Replace Contactor on back Rooftop Gas Package System per approval of recommendation at last maintenance.
Bryce C.
Cannot get in touch to schedule
Noah C.
Performed ESA on both systems, thoroughly cleaned both systems. Found dual run capacitor testing weak at condenser of main system. Replaced and tested after approval. Found no further challenges with either system, both are operating properly at this time. Customer extended PSA on both systems.
Landen H.
Apon arrival tech found 60 amp breaker supplying air handler to be tripped tech reset and ran system and found no challenges with sys to be causing the trip tech did notice breaker to be getting hot tech suspects breaker to be failing tech also found the suction line to have a kink in it tech checked pressures doesn’t seem to be causing and issues at the moment. Due to the age of the system and the unit running a lot on the summer time the customer would like to have a field supervisor come out to quote a new system so they can plan on replacement. Tech did recommended having the system maintenance customer agreed and asked for a brochure sent estimate on maintenance plans.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech replaced 2 media filters and dehu filter via customer approval. Customer did not renew due listing properly.
Alex R.
Old water heater is 47 inch tall by 20 1/2 round. The doorway to water heater is 23 1/4 wide. 240 volt 40 gallon.
Aidan T.
- Customer advised tech that the condenser made a loud noise when shifting into defrost but experienced no challenges with heating. Thermostat satisfied at 70 degrees upon arrival. - Tech initiated two full defrost cycles, observing normal operation and no abnormal sounds. Confirmed refrigerant charge per PT chart. Advised customer that the defrost cycle will appear louder than normal due to weather conditions and low outdoor temperatures. - Customer will contact office regarding service agreement. System is operating normally at this time. Thermostat satisfied at 72 degrees upon departure.
Aidan T.
Need to reschedule regulator replacement due to unsafe weather conditions.
Aidan T.
- Customer recently had propane tank refilled. - Tech found open rollout switch upon arrival (1 of 4) and reset for testing. Observed normal operation for approximately 20 minutes. Confirmed inlet LP gas pressure; outlet set screw is stripped. - Performed manometer leak test on heat exchanger and found no issues. - Recommended system replacement on account of age and condition and recommended replacing the draft inducer assembly, advising customer signs of bearing failure. Advised customer no return filter is present in the return grill and recommended installing one. - Recommended a service agreement; customer declined agreement a recommended repairs, advising that the home is on the market. System is operating normally at this time.
Chris A.
Tech washed and serviced unit, customer not home, son gave access to home. No challenges found at this time. Unit is heating with a delta T of 18. Used a 20x25x1.
Chris A.
Tech washed and serviced unit, no challenges at today’s visit. Tech recommended media filter to prevent struggling to change filter so often. Customer declined. Unit is holding a heating delta T of 21.
David S.
—Performed CMA Full Service on 2 Rooftop Gas Package Units. —System 1 - 2012 Payne 5 Ton Gas Package: Warehouse: No filter installed on system. Reusable filter has completely deteriorated. Recommend installing cleanable/replaceable filter. Approximate size 12x32”. Provided price to install custom filter. Signs of pitting at compressor contactor. Arcs when engaging. Recommend replacing 30 A 1 Pole Contactor. Provided estimate for contactor. —System 2 - 2024 Champion 4 Ton Gas Package: Front/Offices: System operating correctly at this time.
Aidan T.
GAS RTU #2 - Flushed pressure switch tube and inlet port, confirmed clean flame sensor and igniter. System is operating normally at this time. GAS RTU#3 - Found hard lockout fault code (exceeded failed ignition attempts) upon arrival and reset for testing. Noted no inlet natural gas pressure on gas valve and confirmed open shutoff valve and regulator. - Adjusted regulator and observed normal operation and proper gas pressures for approximately 5 minutes and shut off due to low gas pressure. - Regulator (5LB) is failing and needs to be replaced. Customer approved part order. Please call customer with part ETA. System #2 is operating normally at this time.
Aidan T.
- Tech found failed 30A air handler breaker upon arrival, only L1 operational. Received approval and replaced with 30A 2 pole Siemens breaker. - Confirmed proper heat strip and defrost operation. - Recommended premium service agreement; customer declined. System is operating normally at this time with heating delta T reading 32 degrees without heat strips.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 19 degrees, customer wants to wait to renew I
David C.
Carrier Condenser 25SCA524A003 Carrier® Comfort - 2 Ton 14.3 SEER2 Residential Heat Pump Condensing Unit Quantity: 1 Multi Fan Coil FJ4DNXB24L00 2 Ton Residential Fan Coil Multipoise (Aluminum Coil) Quantity: 1 Tutco HVAC Add-Ons CE0501N05T Tutco - CE0501N05T - 5 kW Electric Heater (230-1) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 Other Thermostats CUSTOM-PXPR1U HONEYWELL FOCUS PRO 5000 (Trane Split Systems) Quantity: 1 36X40 Pad Quantity: 1 EZ Trap Quantity: 1 Float Switch Quantity: 1
Bryce C.
Provided quote for new system. Customer invested in new carrier split heat pump
Norman A.
Water heater busted want it put rightinfront of closet were it was at before