Seven Springs NC Heating & Air Conditioning Services
Local Reviews
for Seven Springs, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service!!
Alma - Seven Springs, NC 28578
Very friendly & knowledgeable!!
Great service!
Kayla - Seven Springs, NC 28578
Our problem was fixed within an hour and 15 mins of making the call! Joseph was fantastic, very professional, and knowledgeable. Thanks!
Excellent and quick service
Shannon - Seven Springs, NC 28578
Thorough, nice and very up front. I liked the honesty and information provided so I know next steps.
Repaired previous chalking around heat pump
Willie - Seven Springs, NC 28578
Job redone -excellent!
Caulking
Willie - Seven Springs, NC 28578
Caulking job could have been better overall experience with the technician was excellent
Excellent Service!!!!!
Candice - Seven Springs, NC 28578
Excellent service and extremely helpful in helping me understand everything.
Excellent!
Kayla - Seven Springs, NC 28578
Thanks Tyler for being profession, personable, and knowledgeable.
Excellent!
Margaret - Seven Springs, NC 28578
Fast, efficient, informative and friendly service.
Excellent service!! Very knowledgeable!
Alma - Seven Springs, NC 28578
Excellent service
Charles - Seven Springs, NC 28578
Excellent!
Outstanding service, polite, on time
BOND - Seven Springs, NC 28578
Great service
Jimmy - Seven Springs, NC 28578
Good service very knowledgeable
Outstanding Service
BOND - Seven Springs, NC 28578
Excellent service
Kayla - Seven Springs, NC 28578
Thanks for the excellent customer service! From the first phone call to Luis providing excellent care, we feel valued and supported. Thanks again for a great service.
Excellent !
GRADY - Seven Springs, NC 28578
Great
JUDY - Seven Springs, NC 28578
Very helpful and polite. Explained what I was Doing wrong
Great
SUMMERLIN - Seven Springs, NC 28578
Josh Clark was courteous, polite and well mannered! He did a good job! Donald
Good service
GREENFIELD - Seven Springs, NC 28578
Outstanding
BOND - Seven Springs, NC 28578
Great Service
PRICE - Seven Springs, NC 28578
Great Service
Great Service
PRICE - Seven Springs, NC 28578
Great Service
Always taken of
Jimmy - Seven Springs, NC 28578
Great service
Leonard - Seven Springs, NC 28578
Excellent
GRADY - Seven Springs, NC 28578
Excellent very satisfied!
Great Service
LG - Seven Springs, NC 28578
Arturo provided excellent service and sent pictures of the work accomplished.
Wes B.
Tech Performed a CMA Inspection Full Service on 1 Split System. System tested good and working as expected.
Alex R.
Tighten nut on the bottom of the fill valve for the toilet no other leaks found.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Tyler T.
Tech washed and serviced unit per worry free first visit, tech found no challenges while servicing the system at today’s visit, tech found evaporator coil clogged with dog hair tech cleaned evaporator coil throughly, the system is back up and running and holding a delta t of 20+ degrees
Joseph C.
Tech returned and replaced green regular per office, tech replaced and found still no gas coming to system tech believes red regulator is failed or gauge on tank is reading off and tank is empty. Customer is going to have gas company come inspect. No charge per office
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure
Spencer C.
Tech found ignition control board bland with 24v going to board. Tech replaced board and found system running but tripped on high limit. Tech went to check airflow out of the vents and found 5 vents closed off. Tech also found low stage pressure slightly high at 6 and adjusted. Once vents were open and pressure adjusted, system ran without tripping. Tech also noted high stage maxed out at 9.75. System is now heating properly.
Joseph C.
Tech returned and changed 50amp heat strip breaker in main panel that was tripping, tech cycled system in aux heat with new breaker and found no challenges.
Joseph C.
Tech found failed gas valve not allowing pressure through, tech replaced after approval and converted LP spring, after cycling system tech found gas regulator not letting enough pressure through to gas valve, tank is about half full, tech doesn’t have correct regulator on truck and informed customer to call gas company. Gas valve will need to be adjusted to correct pressures when fixed.
Landon C.
Field supervisor completed check. Found compressor, OD fan, and indoor fan amps to be with range. Field supervisor did show customer evaporator coil to be extremely rusty. Customer would like to hold off on replacement or repair at this time.
Ricardo T.
Tech washed and serviced unit and found dual run cap testing below spec tech informed customer on findings and found no other challenges at this time.
Landen H.
Tech washed and serviced unit and found compressor to be over amping and evaporator coil to be extremely rusted and corroded along with contactor to be pitted tech set up lead for field supervisor to come out. Unit is up running after today’s visit. Will need to return with 2 14x20x1 filters
Matthew L.
Customer informed tech that low voltage fuse blew prior to previous tech coming out due to replacing focus pro thermostat with smart thermostat without turning off power. Previous tech replaced fuse. Tech arrived today to find a second focus pro thermostat sitting askew on original focus pro backplate, not making contact. Old focus pro is in a drawer. Tech installed new backplate from new focus pro under new focus pro. Making good contact. Tested 16 year old gas pack. Heat exchanger shows some corrosion. No cracks or holes. LP gas pressure is 10" WC. No further challenges. Upon testing, burners did not light after inducer started. Tech ensured low voltage plugs are secured. System lit 3 times in a row. Back heating. Tech collected trip charge.
Matthew L.
Tech found package unit in a high pressure switch lockout. Tech found two 24*24*1 filters dirty. Customer states changed six months ago. Tech replaced filters with new customer supplied filters and found refrigerant pressures and amp draws normal. Tech suspects ecobee may have tripped high pressure switch due to dropping G signal or dirty filters tripped pressure switch. No charge for callback. Tech left quote for focus pro. Does not like the complexity of ecobee. Customer will save up and have thermostat replaced in the future.
Josh W.
Tech arrived and customer stated thermostat didn’t have an emergency heat mode. Trane 824 thermostat has emergency heat mode and tech showed customer how to access. System is on and working properly at this time.
Spencer C.
Customer stated outdoor unit not coming on. Tech turned thermostat on and found normal operation. Tech verified defrost works properly, sensors are reading correct resistance, no fault and aux heat is working. Tech found slightly elevated head pressure and checked airflow. Coil is clean and nothing blocking the back side of the coil. Filter is good and total external static is .41. Tech did notice noisy vents and noticed supply ductwork has not been replaced. Tech recommended updating ductwork but system is working properly. 102 supply temp. Customer has had no issues with thermostat not satisfying.
Josh W.
Tech arrived and found system not running, tech found no low voltage going to ignition control board, tech found 5 amp fuse blown and replaced, tech cut system on and found no issues with system operation at this time.
Joseph C.
Upon arrival customer stated fan was not running but compressor was and she saw a lot of steam, tech cycled system and forced defrost and showed customer confirmed that is what system was doing. Tech explained defrost operation to customer and found no further challenges at this time, tech informed customer of system age and condition.
Josh W.
Tech arrived and found system saying heat on but nothing running tech found 24v common wire had came loose from ignition control board. Tech plugged wire back in and system came on and is now operating properly at this time.
Jerry H.
Tech cleaned and serviced unit tech found issue at this time unit is up and heating properly
Jerry H.
Tech washed and serviced unit tech found no challenges at this time unit is up and heating at this time
Romario T.
Customer was concerned about the thermostat was set incorrectly by our ESA tech. Thermostat was set to schedule mode and customer did not request that. Tech corrected the settings nd tested the system, delta T is writhing specs. No charge due to recent visits.
Josh W.
Tech found controller had unsinked with air handler causing air handler to get stuck on. Tech cut unit off at air handler and resynced controller. System now cuts on and off with demand of controller.
Logan P.
Tech performed service on trane package unit. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
David C.
Install Mitsubishi 2 Ton Mini Split