Kenansville NC Heating & Air Conditioning Services

Tech was dispatched to make needed repair after recent diagnosis. Previous tech diagnosed failed LP gas valve. Upon arrival tech first jumped out heat and found gas valve allowing gas system to come on. Tech then spoke with homeowner stated it’s been an intermittent issue for quite sometime. Tech went ahead and replaced gas valve and adjusted “M” side of gas valve but hasn’t adjusted the high side yet due unit cutting off. Tech then jumped heat out and found control board only putting out 15-18 volts at gas valve harness which is not enough. Tech informed homeowner of issue and would like for the gas valve to stay on and for the ignition control board to be ordered. Control board is still under warranty and gave warranty pricing as well. System is currently down on the heating side. Tech informed homeowner of payment will be due once board is ordered and system is back up and heating.

Downstairs system. Upon arrival tech found half the breaker in the airhandler off. Tech reset breaker 24v power restored. Tech turned heat on and system automatically engaged heat strips from living room thermostat was on convered forced aur. Tech reprogrammed to heat pump. Tech started system and found o wire was getting 24v at all times with no wire from thermostat wire. Tech found zone board had R G W Y C thermal but no o thermal. On the equipment side it does have a o terminal and had 24v to it at all times. Tech bypassed dirctly from o thermostat to o a/h. System is heating. Bypasssed 2nd damper to first damper to open due to not opening. Both dampers are opening with first thermostat. Will speak with install to find best solution. Spoke with Michael homes ran test to confirm zone board was bad. Both suspect zone board has failed not send correct heat call. Micheal is to let Caleb know to contact customer on how to proceed

Customer invested in a 4 ton Trane PHP and a WF warranty.

Tech cleaned and serviced unit. Tech found start capacitors wires burnt and melted. Tech repaired the wires and rescured the connections and found capacitor to still be arching out tech recommended replacing capacitor customer approved. Tech also found evaporator coil pan in the package unit leaking oil while being flushed out. Tech did a detailed leak check and found a leak on the bottom part of the evaporator coil. Tech informed customer of findings and informed them that the unit was still under warranty and informed customer of refrigerant changes. With that information customer would for a field supervisor to come out and price a new sys. Package unit was running with a delta t of 13.

Tech preformed preventative maintenance and serviced system. Upon arrival, customer stated system was not heating properly. While servicing unit, tech found gas valve to fail. Tech recommended replacing gas valve. Customer would like to replace gas valve. Tech did not have replacement gas valve on truck. Will need to return to replace faulty gas valve. System is cooling properly with a delta t of 19.

Tech preformed preventative maintenance and serviced system, tech found UV Bulb to be blown and recommended replacing. Customer invested in replacement UV Bulb. Tech also recommended a hard start kit to lower start amps and preserve the life of the compressor. Customer invested in hard start kit. System is up and running with a delta t of 19.

Tech replaced drive following drive replacement instructions. System is now cooling properly with a 55 supply 75 return and no error codes. Filters were dropped off October 4th.

Dropped off filters customer not home.

Tech found 5 14x24x3 media filters in need of replacement and tech recommended replacement to customer, tech also found all three uv bulbs blown and recommended replacement. Upstairs condenser tech found hardstart capacitor overcharged and reading out of manufacturer specs. Tech also found run capacitor testing weak. Need to return with 3 14x24x3 media filters that have already been payed for and 1 14x25x1 pleated filter for kitchen. When tech powered systems back on tech found that unit that controls bedroom downstairs had error codes for no low voltage communication. Tech found failed inverter drive board. Adam is talking with trane to get a warranty drive. Will call when part is in to schedule.

Tech found both downstairs thermostats blank and both outdoor units for downstairs flashing a communication error. Indoor unit PP3V is flashing error 3.2 for communication error. Indoor unit J91V is also displaying communication error. Tech cycled the breakers inside crawlspace for the two true variable speed AHUs in crawlspace. After 5 minute time delay, both systems started back up normally and ran in cooling mode. Found and labeled 60 amp breakers in main house panel for two crawlspace AHUs. After several minutes, the back hallway thermostat displayed 3 more communication errors. Tech reset AHU breaker again. Tech monitored cooling operation. System operated without issue for 15 minutes. Tech found no further issues. Per office, customer still has 2 visits left on 3 system Premium maintenance. Maintenance is overdue. Tech collected breaker reset fee and scheduled next maintenance visit for Monday. Tech put alternate phone number on notes section.

Verified heat strips are marked correctly for upstairs and downstairs and that breakers and disconnects are sized correctly. All are. See pics.

Tech washed and serviced unit and found no challenges at this time. Tech recommended replacing insulation on refrigerant line going to condenser due to insulation falling apart.

-Performed CMA Full Service on 1 Split System Heat Pump. System is 2021 Goodman Condenser, 2003 Trane Air Handler 2.5 Ton Split Heat Pump. -Signs of prior water damage at ceiling tile below air handler. Observed condensation collected on bottom of cabinet and residual water in auxiliary pan. Auxiliary pan drains from bottom, observed moisture collected at auxiliary pan connection, likely dripping onto ceiling tile. Auxiliary pan drain may need repair if leaking persists. -Found no trap installed on primary drain line. This could present problems with condensate drainage. Recommend installing EZ Trap to drain line to properly clean and service drain and to ensure that negative pressure doesn’t cause cabinet to leak instead of draining properly. Provided estimate to install drain trap. - Found no challenges with system operation at this time. Cleaned coils, extensive cleaning on drain pan and drain line, washed outdoor unit and changed air filters. Recommend installing trap on conden

-Performed CMA Inspection on 1 Gas Package Unit, 2 Split Heat Pumps, and 2 Mini Split Heat Pumps. -Informed that Carrier Split System is freezing and not cooling to satisfaction. -Mini Split - Fujitsu 2.5 Ton Split Heat Pump: Pad Print Room: Documented as non operational at last full service Feb 2024. System was diagnosed with leaking evaporator coil and recommended for replacement Oct 2023. -Split System 1 - 2009 Bryant/Carrier 5 Ton Split Heat Pump: Observed auxiliary pan filled with water. Float switch has not deactivated system or compressor, recommend replacement of float switch. Provided estimate for installing float switch to auxiliary pan. Ginger states system was frozen this morning. Observed heavily clogged air filters. Suspect air filters were causing a restriction in air flow, causing system to freeze. System currently working correctly. System should be monitored closely now that air flow has been restored. Recommend more frequent replacement of air filters. -Split Sys

Removed rotted galvanized, 90 off of galvanized pipe, coming from underground and tied in a new hose bib on the galvanize line coming above ground

Upon arrival tech was informed the 3 vents for the closed in back porch would occasionally blow out more air than the rest. Downstairs is a 2 zone system. Tech called for both zones and then each zone individually and could not get it to recreate loud air flow noise. Homeowner stated there were no challenges with hot or cold spots inside the home. Tech informed homeowner that we can come back with flow hood and room by room load calculation to balance air flow and see if that helps. Homeowner stated he would wait for now. System is still operational.

Upon arrival tech found compressor not running, tech check capacitor and found 40/7.5mfd reading 6mfd on compressor side. Tech replaced after approval and system cycled with no issues, tech check replaced pressures and delta t and found both within spec.

Found failed defrost board. Board receiving 24v call but not supplying to Y out. Bypassed board to get system running. Customer stated he’d order board. Part No: 47D43-111-03, 47-102685-06.

Customer did not want a proposal sent at this time. He is going to speak with his wife regarding what they want to do. He is thinking they are just going to purchase window units.

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Customer invested in 3 ton Trane SHP Consultation Code: ENGEXUZZW

Upon arrival tech found system not able to keep up, tech checked refrigerant pressures and found system to be low on refrigerant. Customer approved leak search tech found leaking evaporator coil due to price of repair field supervisor is going to verify and give all options.

Angel was not on site today. Her office was locked. All three thermostats were satisfied at 70 degrees on arrival. Staff reported that yesterday, front offices were hot. Tech gave system AHU#1 a cooling call. Checked and recorded amp draws and refrigerant pressures. Found no issues with system 1. Brushed EZ traps at AHU 1 and 3. Condensate pumps are working. Tech labeled 3 thermostats, AHUs, and outdoor units for future ease of service. Tech left tstats set to 70 degrees. Billed for service call and system inspection per office.

Tech performed maintenance per service agreement. Tech found upstairs ez trap not connected which caused water to drip into aux drain pan. Tech vacuumed water out of aux drain pain and glued ez trap. Tech tested ez trap which drains properly now. Tech found condensate line in crawlspace clogged also. Tech flushed with nitrogen and line began to drain properly. Tech found 2 ton condenser fan amping writhing range at .51 but was kind of hot to touch. Tech notified homeowner and said it would be something to watch for. Tech replaced four 20x20 filters. Systems are operating properly at this time.

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