Kenansville NC Heating Air & Conditioning Services
Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Kenansville, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Kenansville, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Great service!
Pam - Kenansville, NC 28349
We really appreciate David Sturm coming out on a Sunday morning. He even got here sooner than expected! He was able to locate our issue, and put into motion the part that needs to be ordered. He is great at explaining things and is friendly and professional.
Excellant Service
Randel - Kenansville, NC 28349
Excellant Service
Randel - Kenansville, NC 28349
Great service
Pam - Kenansville, NC 28349
Dropped off the filters we needed and placed them where it was easy for me to get them.
Great service
Pam - Kenansville, NC 28349
Josh did a great job trying to get an issue worked out that he found while servicing the units. Kept me well informed of all that was done today. Very pleasant and professional.
Excellent service
TODD - Kenansville, NC 28349
Quick response to call. Very professional and polite during the quote process.
Routine service review
Randel - Kenansville, NC 28349
Jackson&Sons have installed and maintained our HVAC equipment for many years and have always provided first class service. We are very pleased with Jackson & sons.
Excellent technician and service
John - Kenansville, NC 28349
Excellent service!
ANDERSON - Kenansville, NC 28349
Jackson & & Sons have taken care of our HVAC systems for over 20 yers and has always given us excellent service.
Excellent Service Once Again
WELLS - Kenansville, NC 28349
Great Service Once Again
Great Service
RANDEL - Kenansville, NC
The technician did a great job. He even scrubbed the units down. He was very pleasant to deal with.
Great Service
Anthony - Kenansville, NC 28349
Seth did an Awesome Job
Great technician!
Pam - Kenansville, NC 28349
Seth arrived on time, was very friendly and professional. He explained what he was doing and got things done in a timely manner. He made recommendations to keep our systems running smoothly. Thank you! Pam Stocker
Dual Capacitor Change
ANTHONY - Kenansville, NC 28349
Great SErvice Excellent Price
Great Service
Anthony - Kenansville, NC 28349
Every Thing Was Explained Clearly
Excellent service
DAVID - Kenansville, NC 28349
Always provides top notch professional service
Mitchell - Kenansville, NC 28349
I am always please with the work on Jackson's people. All are knowledgeable, personable and professional.
Luis R.
Technician found 2013 Trane dual fuel system not blowing. Upon further inspection technician found vs blower motor has failed. Technician spoke with tenant and we could not get ahold of the homeowner. Technician recommended replacing system ternate will try to get ahold of homeowner.
Luis R.
Tech found cfm was out of range and very different from office to office. Pictures of service titan tech will require a blue print to see how many cfm per room is required and 2 techs one to adjust damper while other gets readings. Technician returned and adjusted air flow to offices was able
Romario T.
Perform CMA full service on a gas pack, 2 split heat pump systems and 2 mini splits. Tech found the Fujitsu system (low refrigerant, leak in the system for over a year) printer room. completely down and has not been operational for almost a year. Mitsubishi mini split is operating properly, carrier split system is operating properly, the trane split system has been informed that is short cycles and shuts off on low pressure, findings were provided during the last CMA inspection and that a level 3 leak search and adding nitrogen to pressurize the system is recommended due to pin point the leak. Trane system supples part of the assembly room. A more often Filter change is recommended in the assembly room due to finding them extremely clogged. Findings and estimates will be provided. Tech recommends replacing the Fujitsu mini split. Customer in charge was not on site prior to tech departing.
Luis R.
Technician was able to relocate thermostat to other side of wall. Technician had to fish wire with rods to get it to go on other chase. Once technician ran wire and reinstalled thermostat system cycled properly.
Luis R.
Technician was informed of thermostat memory technician was informed building lost power. Tech reset thermostat and reprogrammed thermostat for heat pump since it went back to conventional gas. Technician was also informed of 2 thermostats in hallway but only 1 system was supplying hall way the other thermostat was in controlling the office where it was 5 degrees colder then hallway. Customer wants thermostat relocated. Office to quote out relocation of thermostat possibly in office will require 20 ft of thermostat wire.
Luis R.
Tech replaced high limit switch. Once replaced technician cycled system found no other challenges.
Josh W.
Tech receiving power to blower but blower not powering on, recommend replacement of blower, intermittent issue, system has been working since last visit, customer stated they would like to hold off on repair due to system working at this time, informed customer that we would send motor back and that if it stops working again that it will have to be reordered and could take a few days. Customer stated they were okay with that.
Derek J.
Customer stated lobby bathroom, lobby, and reception areas are still colder then rest of area. Thermostat is satisfied at 72 but those areas are reading in the 60 degrees range. Tech will consult with office on best course of action and office will contact customer with plan moving forward.
Luis R.
Tech found high temp limit has failed due to extreme amounts of rust. System has rust all around the induced draft motor uasing damage to the switch’s below. Tech also found gas tank was at 20 will need to be refilled and tech also found only 1.3 wc to gas valve from tank. Tech informed customer on findings will need to have office find availability of high limit temp.
Josh W.
Tech found variable speed blower in master bedroom unit failed, blower received power but will not kick on. Tech built estimate for replacement and customer approved, need to order blower and inform customer when it comes in. System is down at this time.
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Joseph C.
Tech arrived to replace blower motor, tech had to remove threaded rod hold air handler in order to remove blower housing. Tech replaced motor and secured threaded rod back in place system is now operating properly.
Derek J.
Upon arrival tech began replacing inducer draft assembly on gas pack. Started system in heat mode and found no other challenges at this time. System is back operational.
Noah C.
Techs adjusted air flow to better balance office space. Adjusted fan speed to get more CFM. Told customer to try it out and let us know if it still doesn’t feel better inside.
David S.
— Customer stated they identified a burning smell in the middle of the night. States they heard an odd sound at air return and that the thermostat is showing multiple error codes. Customer has turned off system at the thermostat. — Did not observe any odd sounds when operating indoor blower from thermostat. — Found high pressure cutout alert and hard lockout at outdoor unit. Provided customer estimate to perform system operation test to further diagnose possible cause of high pressure fault. — Found system climbs to high pressure and cuts off free operating with call from thermostat for about 5 minutes. Observed variable speed blower motor not operating correctly and stuttering when trying to operate. Recommend replacement of variable speed blower motor. — System is under warranty. Customer approved estimate for warranty motor replacement. Part to be ordered and repair to be scheduled accordingly. Left system off at thermostat until repair is made.
Derek J.
Upon arrival tech was informed gas pack was not heating. Inspected system and found a 6 fault flash code for flame rollout switch open. Verified switch was open and reset. Once reset inducer draft came on and is making a loud grinding noise due to making contact with housing. Tech does not recommend attempting to adjust inducer draft assembly due to it grinding and compromising the wheel, tech recommends replacing it with a new one. Once replaced we can further investigate system to ensure there are no other challenges. Tech emailed estimate to customer and they will reach out to office when they would like to make repairs. System is currently turned off at disconnect.
Derek J.
Upon arrival tech was informed of front offices having hot and cold spots. Tech adjusted damps for bathroom in lobby, printer room and hallway. After speaking with office we will need to return with flow hood to properly adjust CFM. Informed customer of findings and and that the office would be in touch on when we could come back.
Audonel G.
Install Carrier 1.5 Ton Heat Pump With Coil With Programmable Thermostat
Amber W.
Replaced 30 amp breaker for gas pack with 25 amp breaker
Kyle W.
Returned to replace faulty rollout switch. Cycled system in both stages of heat with no further challenges.
Kyle W.
Found breakers for heat strips located inside electrical compartment in off position. Cycled system and found inverter board faulty dropping voltage intermittently. Tech believes this has been ongoing, but hasn’t been noticed until heat strip breakers were left off. Customer will be contacting contractor who installed unit first and will follow up with our office if needed in order to price/approve repairs and order control board. System is running in EmHeat for time being.
Dawson M.
Tech installed plasma air purification.
David S.
— Customer states supply air from vents has not been blowing warm. Noticed the problem a couple of days ago, and that auxiliary heat has been running often. — Found thermostat satisfied at 75 degree heat setting upon arrival. — Found that a temperature setting of 2 degrees above actual turns auxiliary heat on, with a temperature difference of 30 degrees. A temperature setting of 1 degree above actual does not turn on auxiliary heat, and provides a temperature difference of 20 degrees. — Customer has installed air filters at multiple supply registers in floor. Observed a supply temperature between 1 and 4 degrees colder at these registers. Recommend removal of filters at these vents. — Observed damage at thermostat wire at unit outside. Recommend replacing section of thermostat wire and performing system operations test to verify all components in working order. Customer approved provided estimate. — Replaced damaged section of thermostat wire. Secured to flex conduit and insulate
Bryce C.
Invested in new split heat pump
Luis R.
Tech found system was low on refrigerant. Upon further inspection tech found leak on the suction line tech also ohmed out the compressor found it in high caution. Tech called office and found system out of warranty. Tech got field supervisor to come and give customer best solution.