Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Kenansville, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Recent Jobs and Reviews in Kenansville, NC
Rated 5.0 out of 5 stars based on 18 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Kenansville, NC at a glance
Jackson & Sons has completed 25 jobs in Kenansville, NC between December 2024 and March 2025.
The 18 customer reviews shown here average 5.0 out of 5.
The most recent job was on March 17, 2025.
Jackson & Sons completed its first job in Kenansville, NC in August 2016.
We really appreciate David Sturm coming out on a Sunday morning. He even got here sooner than expected!
He was able to locate our issue, and put into motion the part that needs to be ordered.
He is great at explaining things and is friendly and professional.
Pam
- Kenansville, NC 28349
Excellant ServiceRandel
- Kenansville, NC 28349
Excellant ServiceRandel
- Kenansville, NC 28349
Great service
Dropped off the filters we needed and placed them where it was easy for me to get them.
Pam
- Kenansville, NC 28349
Great service
Josh did a great job trying to get an issue worked out that he found while servicing the units. Kept me well informed of all that was done today. Very pleasant and professional.
Pam
- Kenansville, NC 28349
Excellent service
Quick response to call. Very professional and polite during the quote process.
TODD
- Kenansville, NC 28349
Routine service review
Jackson&Sons have installed and maintained our HVAC equipment for many years and have always provided first class service. We are very pleased with Jackson & sons.
Randel
- Kenansville, NC 28349
Excellent technician and serviceJohn
- Kenansville, NC 28349
Excellent service!
Jackson & & Sons have taken care of our HVAC systems for over 20 yers and has always given us excellent service.
ANDERSON
- Kenansville, NC 28349
Excellent Service Once Again
Great Service Once Again
WELLS
- Kenansville, NC 28349
Great Service
The technician did a great job. He even scrubbed the units down. He was very pleasant to deal with.
RANDEL
- Kenansville, NC
Great Service
Seth did an Awesome Job
Anthony
- Kenansville, NC 28349
Great technician!
Seth arrived on time, was very friendly and professional. He explained what he was doing and got things done in a timely manner. He made recommendations to keep our systems running smoothly.
Thank you!
Pam Stocker
Pam
- Kenansville, NC 28349
Dual Capacitor Change
Great SErvice Excellent Price
ANTHONY
- Kenansville, NC 28349
Great Service
Every Thing Was Explained Clearly
Anthony
- Kenansville, NC 28349
Excellent serviceDAVID
- Kenansville, NC 28349
Always provides top notch professional service
I am always please with the work on Jackson's people. All are knowledgeable, personable and professional.
Mitchell
- Kenansville, NC 28349
Job Locations
Tyler T.
Tech washed and serviced unit per service agreement, tech did notice during service condensing fan motor to start getting close to max rating tech notified customer of what tech found, tech found no other challenges at today’s visit, the system is back up and running and holding a delta t of
Kenansville, NC 28349
Tyler T.
Tech washed and serviced unit per service agreement, tech did notice during service condensing fan motor to start getting close to max rating tech notified customer of what tech found, tech found no other challenges at today’s visit, the system is back up and running and holding a delta t of
Kenansville, NC 28349
Tyler T.
Tech washed and serviced unit per service agreement, tech did notice during service condensing fan motor to start getting close to max rating tech notified customer of what tech found, tech found no other challenges at today’s visit, the system is back up and running and holding a delta t of
Kenansville, NC 28349
Tyler T.
Tech washed and serviced unit per service agreement, tech did notice during service condensing fan motor to start getting close to max rating tech notified customer of what tech found, tech found no other challenges at today’s visit, the system is back up and running and holding a delta t of
Kenansville, NC 28349
Luis R.
Technician found 2013 Trane dual fuel system not blowing. Upon further inspection technician found vs blower motor has failed. Technician spoke with tenant and we could not get ahold of the homeowner. Technician recommended replacing system ternate will try to get ahold of homeowner.
Kenansville, NC 28349
Luis R.
Tech found cfm was out of range and very different from office to office. Pictures of service titan tech will require a blue print to see how many cfm per room is required and 2 techs one to adjust damper while other gets readings. Technician returned and adjusted air flow to offices was able
Kenansville, NC 28349
Romario T.
Perform CMA full service on a gas pack, 2 split heat pump systems and 2 mini splits. Tech found the Fujitsu system (low refrigerant, leak in the system for over a year) printer room. completely down and has not been operational for almost a year. Mitsubishi mini split is operating properly, carrier split system is operating properly, the trane split system has been informed that is short cycles and shuts off on low pressure, findings were provided during the last CMA inspection and that a level 3 leak search and adding nitrogen to pressurize the system is recommended due to pin point the leak. Trane system supples part of the assembly room. A more often Filter change is recommended in the assembly room due to finding them extremely clogged. Findings and estimates will be provided. Tech recommends replacing the Fujitsu mini split. Customer in charge was not on site prior to tech departing.
Kenansville, NC 28349
Luis R.
Technician was able to relocate thermostat to other side of wall. Technician had to fish wire with rods to get it to go on other chase. Once technician ran wire and reinstalled thermostat system cycled properly.
Kenansville, NC 28349
Luis R.
Technician was informed of thermostat memory technician was informed building lost power. Tech reset thermostat and reprogrammed thermostat for heat pump since it went back to conventional gas. Technician was also informed of 2 thermostats in hallway but only 1 system was supplying hall way the other thermostat was in controlling the office where it was 5 degrees colder then hallway. Customer wants thermostat relocated. Office to quote out relocation of thermostat possibly in office will require 20 ft of thermostat wire.
Kenansville, NC 28349
Luis R.
Tech replaced high limit switch. Once replaced technician cycled system found no other challenges.
Kenansville, NC 28349
Josh W.
Tech receiving power to blower but blower not powering on, recommend replacement of blower, intermittent issue, system has been working since last visit, customer stated they would like to hold off on repair due to system working at this time, informed customer that we would send motor back and that if it stops working again that it will have to be reordered and could take a few days. Customer stated they were okay with that.
Kenansville, NC 28349
Derek J.
Customer stated lobby bathroom, lobby, and reception areas are still colder then rest of area. Thermostat is satisfied at 72 but those areas are reading in the 60 degrees range. Tech will consult with office on best course of action and office will contact customer with plan moving forward.
Kenansville, NC 28349
Luis R.
Tech found high temp limit has failed due to extreme amounts of rust. System has rust all around the induced draft motor uasing damage to the switch’s below. Tech also found gas tank was at 20 will need to be refilled and tech also found only 1.3 wc to gas valve from tank. Tech informed customer on findings will need to have office find availability of high limit temp.
Kenansville, NC 28349
Josh W.
Tech found variable speed blower in master bedroom unit failed, blower received power but will not kick on. Tech built estimate for replacement and customer approved, need to order blower and inform customer when it comes in. System is down at this time.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Spencer C.
Previous company diagnosed cracked heat exchangers. Tech confirmed diagnosis finding multiple cracks. Tech explained that there may be more going on but heat exchangers would need to be replaced before testing heat operation. Due to age, condition, cost of repair, and potential future issues, tech recommends replacing system. Field supervisor scheduled to come out.
Kenansville, NC 28349
Joseph C.
Tech arrived to replace blower motor, tech had to remove threaded rod hold air handler in order to remove blower housing. Tech replaced motor and secured threaded rod back in place system is now operating properly.
Kenansville, NC 28349
Derek J.
Upon arrival tech began replacing inducer draft assembly on gas pack. Started system in heat mode and found no other challenges at this time. System is back operational.
