Pink Hill NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Pink Hill, NC residents and businesses since 1974.
Our reviews below from your neighbors in Pink Hill, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Pink Hill, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service
Holli - Pink Hill, NC 28572
On time, fast & highly recommend!!
Excellent Service
Angela - Pink Hill, NC 28572
Caleb was very polite. He explained everything to us. He told us our best option.
Excellent Service
Larry - Pink Hill, NC 28572
Love our experience! Very informative and very patient with our questions
Excellent Service
Larry - Pink Hill, NC 28572
Very informative and very helpful. Loved how he answered every wi had, and I had a lot!
Awesome job
Christa - Pink Hill, NC 28572
Awesome job overall made it seem easy .
Outstanding Service
Jay - Pink Hill, NC 28572
Technician arrived on time, he was very professional in appearence and knowledge. Jackson and Sons is a Top Quality HVAC/HEAT service. Dependability is paramount for them! They are definately a true 5 Star business.
Highly recommend!
Dawn - Pink Hill, NC 28572
Caleb did a great job. He gave us an estimate to replace our HVAC system and was conscious about finding rebates and the best price. He also compared different systems for us.
Would highly recommend !
Dawn - Pink Hill, NC 28572
Derek did a great job explaining the problem and options for fixing it. I appreciate his honesty and all of the pictures he took.
Top quality service and professionalism.
Jay - Pink Hill, NC 28572
The techician was timely, friendly and curtious. Very professional attitude, trustworthy. He completed all repairs and left no trash or debris behind. I highly recommend these folks for anyone needibg service, repair or a replacement!
Great job
Marie - Pink Hill, NC 28572
Excellent Service!
Larry - Pink Hill, NC 28572
Noah was extremely polite and very informative and patient with all my questions! Thank you Noah!
Very good and thorough service
STROUD - Pink Hill, NC 28572
Missed receiving the note pads & pens - - very helpful in this digital world!
they came out the next day
Andrew - Pink Hill, NC 28572
I called on Wednesday and described the problem I was having with my mini split unit. They communicated with me about their ETA the very next day. The technician was smart and friendly. I was happy that he'll be working to resolve the issues.
Very good Service - Completely Satisfied
STROUD - Pink Hill, NC 28572
High Quality
STROUD - Pink Hill, NC 28572
Great service
Cynthia - Pink Hill, NC 28572
Very friendly, professional and explained his work
Awesome Service
JENNIFER - Pink Hill, NC 28572
Thank you for exhibiting professionalism from beginning to end. We were using window units for years. The process of getting a consultation, performing administrative tasks, getting on the schedule, and receiving the services was simple, efficient, professional, and friendly. Thank you, thank you, thank you. I will be recommending others to you. The unit is working great.
Air conditioning service
AMBURLEE - Pink Hill, NC 28572
Great Service
KRISTY - Pink Hill, NC 28572
We are very satisfied with the service we have received from Jackson & Sons. They are very knowledgeable and thorough without overcharging for things you don’t need.
annual maintenance
JOHN - Pink Hill, NC 28572
satisfied customer
Great work by a diligent professional
Phil - Pink Hill, NC 28572
The technician was able to solve several issues on site and recommend a solution to high moisture in the below floor access space.
Knowledgeable Staff
William - Pink Hill, NC 28572
Great communication from all staff. Technicians are very knowledgeable, respectful, and proficient!
Great Service
Justin - Pink Hill, NC 28572
The last thing you want to come to is a hot house, a quick call to Jackson and Sons within a few hours the AC was working again. Michael came to our home after 10pm after being out all day and diagnosed the problem instantly. You might pay a little more for the service, but the service is first class.
Great service
Ronda - Pink Hill, NC 28572
Chris was very through very need
Great service
Kim - Pink Hill, NC 28572
Very satisfied with professional!
Noah C.
Found system not running heat due to open air pressure switch. Found inlet at inducer draft assembly blocked with debris, cleared debris and reset unit. System is back up and heating.
Josh W.
Tech arrived and found system satisfied, tech cut system on and checked operation, tech found all amp draws to be within unit specifications, refrigerant pressures and factory sub cooling were spot on. Delta t of 21 degrees throughout supply’s. Tech did find filter dirty and replaced. Customer stated they did not like thermostat and tech built estimate for replacement along with estimates for service agreement. All is good at this time.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, the system is back up and running and holding a delta t of 20+ degrees upon departure
Caleb S.
Provided estimate to install energy efficient heat pump and customer system. NF
Audonel G.
Trane Condenser 5TWR7048A1000 Trane, XL 17-Heat Pump, 4 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6D06AV41SA Trane, 5TEM6 (454B), 4 Ton, Air Handler Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-M0A1UK BAYHTR1510 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 36X40 Pad Quantity: 1 70 Pint Whole House Dehumidifier Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 Condensate Drain Line Insulation Quantity: 1 Digital and Mobile Friendly Quote For Transparent and Thorough Job Review. Quantity: 1 Ensure Proper Drainage On Drain Lines Quantity: 1 EZ Trap Quantity: 1 F
Alex R.
Removed old table top water heater and installed a new table top water heater.
Caleb S.
Customer invested in a 4 ton Trane split heat pump and a WorryFree warranty Consultation Code: ENG1ZISGZ EQUIPMENT BUNDLE IN SYSTEM 1 Trane Condenser 5TWR7048A1000 Trane, XL 17-Heat Pump, 4 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6D06AV41SA Trane, 5TEM6 (454B), 4 Ton, Air Handler Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-M0A1UK BAYHTR1510 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 36X40 Pad Quantity: 1 70 Pint Whole House Dehumidifier Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 Condensate Dra
Josh W.
Tech arrived and found breaker tripped, tech found burnt high voltage wiring Burnt and shorting the system out. Tech quoted for replacement of wires, capacitor and hardstart, tech also saw previous invoice leak detected and called in field supervisor for quote of new system.
Noah C.
Tech returned to replace hood and also replace filter track. Customer stated bedroom feels colder than rest of home at times. Checked operation of system and corrected wiring for 2nd stage of heat strips. Warranty, invested in ESA. Schedule first visit.
Alex R.
Customer needs a new water heater. The water heater that is currently installed is too old to repair or get parts for. customer has a counter Heights style water heater in the kitchen. The distance between the cabinet and the wall is 25 inches wide new water heater cannot be any wider than that. The water heater is a 30 gallon heater.
Joseph C.
Customer is moving out of country and wanted Wi-Fi thermostat installed, tech installed customer supplied Google nest and set up on customers phone. System is back operating properly at this time
Amber W.
Goodman Packaged Unit GPGM33608041A Goodman, GPGM3, 3 Ton, Packaged Unit Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 16" Flex Quantity: 1 16" Start Collar Quantity: 1 52x52 Pad Quantity: 1 Add New Return & Filter Grille Quantity: 1 Change Breaker JS Quantity: 1 ICM Surge Protector Quantity: 1 Install CO2 Detector Quantity: 1 Level Pad Quantity: 1 New Hood Quantity: 1
Bryce C.
Invested in new gas pack enlarging return and return flex, as well as supply flex to 26”
Noah C.
Upon arrival tech found rollout switch tripped at gas pack. Inspected heat exchanger and located a crack. Heat exchanger is failed and system can not run with cracked heat exchanger. Tech turned power off to system and informed customer. Informed field supervisor.
Noah C.
Tech measured hood in order to have new hood made and installed. Will need a 28” tall 18” deep by 41” length hood. Carrier package unit. Also will need to bring sheet metal for new filter track in return box. 24x24” return. Call to schedule repairs.
Chris M.
Came to give a quote to fix leaks but water is turned off and can’t see where leaks are coming from. Also the floor I. The kitchen has to be replaced and you can’t walk on it. She will call us back when she gets the water turned on and the floor tore up
Derek J.
Upon arrival tech was informed thermostat had gone blank from storm. Inspected system and found a burnt wire going from the compressor contactor to the capacitor and the 3amp low voltage fuse blown. Installed resettable fuse and found the thermostat was shorted cause fuse to blow. Tech repaired damaged wire replaced 3amp fuse and installed Focus Pro 5000 thermostat with backplate. Turned power back on and system began heating. Temps and amp draws are within range. System is back operational at this time.
Derek J.
Upon arrival tech verified that system doe have a leak in evaporator coil. Informed homeowner of findings and wants to wait until the first of the year to make repairs. Emailed estimate for repair and told homeowner to call office when ready to move forward.
Derek J.
Upon arrival tech began inspecting no heat find from maintenance visit. Tech found Trane 624 thermostat reverted to factory programming. Programmed thermostat for heat pump operation and system began working. Temp reading and amp draws are all within specs. No charge due to recent visit. System is back operational at this time.
Dawson M.
Tech serviced and cleaned unit. Upon arrival tech found thermostat in emergency heat. Tech found compressor capacitor getting closes to its threshold rating at 47.5/45. Tech also found evaporator coil showing signs of rust. Tech faced no other challenges this visit.
Dawson M.
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech did a detailed leak search and found a consistent leak. Tech called field supervisor out. Tech faced no other challenges at this time. Tech could not get a 40+ delta t.
Dawson M.
Tech serviced and cleaned unit. Tech cleaned both returns filter covers. Tech faced no issues this visit (unit is fairly new). Unit is heating and cooling efficiently.
Percy M.
TECH COMPLETED FILTER CHANGE OF 4-20x20x1 FILTERS. TECH CLEANED CONDENSER COILS AND OUTSIDE CABINETS OF 1 RTU SYSTEM AND 1 CONDENSER UNIT. TECH REPLACE 40amp CONTACTOR ON RTU SYSTEM. THERE ARE PICTURES ATTACHED TO THIS INVOICE.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, will need to drop off 1 20x25x1 filter
Joseph C.
Tech arrived to perform CMA full service on 1 HP split and 1 RTU HP. Tech found no water spigots will need to come back with water pack tech was only able to inspect electrical at this time. Tech would recommend new compressor contractor for RTU, EZ trap drain and primary float switch for split system. Built estimate for recommendations, need to bring (4) 20x20s when we return to finish CMA