Tarboro NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Tarboro, NC residents and businesses since 1974.
Our reviews below from your neighbors in Tarboro, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Tarboro, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Great Service!
Lisa - Tarboro, NC 27886
Knowledgeable and thorough with the service.
Excellent service
Donlonte - Tarboro, NC 27886
Very helpful and friendly
Great Customer Service
SHARIKA - Tarboro, NC 27886
They were very professional and informative. Share all findings with me concerning my system that included pictures. They discussed pricing with me upfront to ensure I was aware.
Great Service Call
Lawrence - Tarboro, NC 27886
Noah, the HVAC technician, was both thorough and professional.
Great
Hilton - Tarboro, NC 27886
Kyle was very professional, nice, very knowledgeable in his performance
Great service nice person
MARK - Tarboro, NC 27886
Tech was nice knew his job kind of person people don’t mind dealing with
Great Service, Awesome Technician
Lynette - Tarboro, NC 27886
Matt was a great professional and completed work timely and also was able to complete a repair on our system the same day. Very polite and he is an asset to Jackson and Son's .
Great service!
Will - Tarboro, NC 27886
Romario T.
Found the auxiliary heat strip sequencer disconnected due to being found stuck on previous history. Tech did find oil residue around the bottom of the condenser near the accumulator, leak repair was performed in June at the service ports. Tech was not able to pin point any leaks at this time. Heat pump is only blowing 86 degree temperature air due to the home being 56 degrees. After replacing the sequencer and connecting it back, the supply temperature increased to 108 degrees. Customer approved today’s repairs and is aware that there could be a small/micro leak at the condenser. System is back heating at this time. Maintenance visit may be due .
Romario T.
Tech performed ESA and installed a focus pro 5000 per install warranty. Replaced 24x24x1 filter. System operating properly.
Chris A.
Tech washed and serviced unit, tech found no challenges with the unit but did see that ductwork is old and was not replaced when new unit was put in. Tech recommends replacing ductwork and customer requested at estimate. Customer is also intrested in installing mini split in the further. Customer provided filters. Unit is cooling with a delta T of 19.
Noah C.
Found pressure switch not closing due to debris at inlet. Cleared and tested system, system is back up and heating. Recommended investing in maintenance agreement.
Landon C.
Tech preformed preventative maintenance and serviced system. Tech recommended extending maintenance agreement. Customer would like to speak with daughter before extending maintenance agreement. System is up and running with a delta t of 19.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech leveled unit customer renewed PSA 1 system.
Spencer C.
Tech found SS2 float switch tripped due to a new clogged drain. Tech also tested pressures to verify system is not freezing. Customer wants to clear drain himself.
Luis R.
Aux pan
Spencer C.
Tech found coil partially frozen and water leaking under drain pan. Customer has already been quoted secondary pan replacement. Tech recommended replacing trap with an EZ trap and insulating trap. Tech performed a leak search and found king valve leaking through the fitting. Fitting was loose. Tech quoted tightening fitting, fully backseating and putting teflon over threads and recharging. Tech performed recommended repairs and system is cooling, but tech does not recommend running system until secondary pan is replaced.Tech thoroughly searched coils and joints with no leaks.
Aidan T.
Tech performed ESA, no issues found at todays visit, system is back on and operating properly at this time.
Aidan T.
Tech performed ptu on one system, tech found no issues at todays visit. System is back on and operating properly at this time. Tech spoke with customers about service agreements.
Landen H.
Tech washed and serviced unit thoroughly and found no challenges at this time customer was not home tech could not check delta t or thermostat tech left 20x25 filter on porch along with pens and note pads.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Matthew L.
Tech found system very low on R410a refrigerant. Tech also found 40/5uf dual capacitor reading very low at 33.8uf. Heat strip sequencer was documented to be stuck closed last time we were here. We replaced evaporator coil in 2023 and compressor in 2021. Reversing valve looks like it has been replaced before as well. Inspected system. Found oily residue on and around suction line king valve. Used ultrasonic detector to confirm king valve is leaking. Swept the other field brazed joints and found none of them leaking. Used soap bubbles and confirmed king valve leaking out of the top threaded cap. Tech tightened cap as tight as possible and soaped again. Did not find any more soap bubbles. Tech found 10uf blower capacitor reading weak at 8.2uf. Tested heat strip sequencer due to recent history of it sticking. It stuck closed on the first call for heat strip. Tapped on sequencer and it opened. Tech unplugged 5kw heat strip until sequencer is replaced. Tech leak searched recently repl
Matthew L.
Re-set toilet due to wax ring being missing from the toilet. Replaced fill valve in the toilet and cleared the drain in the customer's tub.
David S.
-Performed CMA Full Service on 14 Split System Heat Pumps and 3 Package Heat Pumps. Performed inspection of kitchen oven hood exhaust and make up air units. -100 & 400 wings had a service call for heating in March 2024. Demand tech states systems were operating but air flow was imbalanced. Systems were recommended for reconfiguring air flow at supply dampers to achieve proper temperature balance. Updated estimate provided by demand tech for minor repair -System 2: Outdoor fan motor capacitor tested weak and was recommended for replacement prior. Defrost control board was found faulty and recommended for replacement at prior inspection. -System 7: Outdoor fan capacitor tests at threshold for operating range. Recommend replacement of capacitor. -System 8: Observed no operation of condenser when jumped from air handler. Confirmed continuity through both
Sherrill Wayne T.
25SCA548A003/FJ4DNXD60L00
Luis R.
Tech from drain was black and dripped into aux pan tech found 2B cracks in plastic aux pan. Tech cleared drain line build up did come out tech informed customer on findings on aux pan and quoted out aux pan replacement customer approved minor repair from tech to clear cualk the cracks tech did inform customer clear cualk is temporary and they will need to make decisions to replace aux pan.
Dalton B.
GPHH34241A
Romario T.
[email protected] Found the compressor locked up, Tech did attempt to free up the locked the compressor but was unsuccessful. Tech found the dual run capacitor oversized on the herm, compressor required a 45mfd capacitor and the system currently has a 55mfd. Duct work is old may be sized incorrectly, costumer did state the system was replaced a few years ago, current system is oversized. Short cycling the system causes damages to the system. System is down as of now, mr. John would like a system replacement quote and also get duct work sized properly, duct work is still the original. Collected over the phone.
Landon C.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech left one 20x25 filter with homeowner. Tech recommended ez trap and overflow switch for main drain pan and auxiliary drain. Homeowner will think about it. Homeowner was interested in dryer vent cleaning. Tech performed cleaning and homeowner paid 251.25 via VISA. System is operating properly at this time.
Kenny C.
Performed ESA, tech washed and serviced unit.
Matthew L.
Emailed proposal to replace system. Customers have to talk everything over.
Romario T.
9963* Tech found systems operating properly at this time. Systems heat and cool, airflow adjustments are needed to properly asses the rooms that require an increase of airflow, which are the rooms of the supply trunk lines,100 hallway and 400 hallway. Tech spoke with Jeff and requires an estimate prior to the approval of the repairs. House call only for today.
Matthew L.
Tech performed ESA maintenance on Goodman split system. Tech found indoor coil leaking R22 refrigerant. See video. Tech also found compressor megohm tested in the caution range. See picture. Office will follow up on mandatory. After cleaning system, tech checked R22 pressures. Total system charge is about 13.5 lbs of R22. Tech estimates system is 3 to 5 lbs low. Quoted 5 lbs of R22 and leak freeze. Need to reach back out on follow up for Field Supervisor.