Princeton NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Princeton, NC residents and businesses since 1974.

Our reviews below from your neighbors in Princeton, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Princeton, NC

Rated 4.9 out of 5 stars based on 143 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Noah C.
Noah C. Checked in
Found failed time delay relay at condenser. Bypassed time delay. Fan motor and compressor are over amping system is very old, system is back up and cooling.
Princeton, NC 27569
Caleb S.
Caleb S. Checked in
Emailed proposal. Customer has to discuss everything with her nephew before making a decision.
Princeton, NC 27569
Landen  H.
Landen H. Checked in
Tech washed and serviced unit. Upon arrival tech noticed that the thermostat was behind 3-4 degrees. Tech notified customer. Customer stated that they noticed the unit falling behind on warmer days up to 8 to 9 degrees difference. Tech found delta t to be lower than preferred. Tech performed leak test and found leak on evaporator coil. Tech also found compressor to be megging in the red/yellow. Tech called field supervisor to verify. Customer uses and changes their own filters.
Princeton, NC 27569
Noah C.
Noah C. Checked in
Found 30 amp breaker for condenser tripped, found compressor terminal burnt and compressor shorted to ground. Compressor is failed. Informed field supervisor.
Princeton, NC 27569
Kenny C.
Kenny C. Checked in
Upon arrival homeowner stated unit would continuously run. After further inspection tech found thermostat reading incorrectly. Thermostat is warranty, no charge. Tech had a mishap with invoice and collecting. Spoke with on call manager and informed her of accidental overcharge. System is back up and cooling.
Princeton, NC 27569
Tyler T.
Tyler T. Checked in
Tech serviced and cleaned unit per service agreement, tech found no challenges at today’s visit, unit is back up and running with a delta t of 18 degrees, condenser was making a rattling noise tech could not find a problem at today’s visit.
Princeton, NC 27569
Romario  T.
Romario T. Checked in
System was operating upon arrival, however, the delta T was at 14 degrees. System was approximately 2lbs low on R410a refrigerant. Mr Hill approved charging the system for now, and have it leaked checked during next visit. System now has a delta T of 18 degrees and refrigerant levels improved. Capacitors checked good. Billing out per office approval.
Princeton, NC 27569
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Tech recommended plasma. Customer will give us if she decides to get it installed.
Princeton, NC 27569
Review
Very polite know what he was doing did a very good job explanation on everything he was doing
Harold - Princeton, NC 27569
Joseph C.
Joseph C. Checked in
Tech found system leaking at condenser weld joint tech fixed leak and brazed every weld joint to prevent any further leaks. Tech pressure tested to 250psi let sit for 20 minutes with no drop. Pulled vacuum to 300 microns let sit vacuum did not exceed 500 microns, tech charged to factory spec with 410A system is back cooling with 18 delta t.
Princeton, NC 27569
David  S.
David S. Checked in
-Found upstairs thermostat unresponsive. Verified 24 v at back of thermostat. Tried replacing batteries with new. Unable to get any response from thermostat screen. Recommend installing new thermostat. -No house call per premium maintenance agreement.
Princeton, NC 27569
Spencer C.
Spencer C. Checked in
Tech found a blank thermostat and no high voltage at black wire at the air handler. Tech found breaker was sending 240V. Tech checked voltage at the wire instead of the lug and found 240v present. Tech found wire comes right out of the lug. Tech cut the burnt and corroded end off and stripped back wire. Tech found lug will not tighten, and will need to be replaced. Tech bypassed the lug and wired it straight to the transformer and found system operating properly and cooling. Tech also found a burnt heat strip wire. Tech sent estimates for repairs. System is cooling at this time, but repair will be needed before heating. season
Princeton, NC 27569
Matt C.
Matt C. Checked in
Tech performed esa on Goodman package heat pump, found no challenges at todays visit
Princeton, NC 27569
Joseph C.
Joseph C. Checked in
Upon arrival tech found pressures showing liquid line restriction, tech checked temperature across filter drier and found 1 degrees difference. Indoor TXV is restricted and will need to be replaced tech quoted warranty TXV price.
Princeton, NC 27569
David  S.
David S. Checked in
-Arrived to find system cooling insufficiently. Observed pressures, sub cooling, and temperature difference. -Found system to be low on refrigerant. Added 3 lbs 410a to obtain sufficient pressures and subcooling. Delta T of 17 degrees at departure. -Customer should be scheduled for immediate follow up to perform leak search and identify any repairs needed for system. -No charge for house call per install warranty.
Princeton, NC 27569
Chris M.
Chris M. Checked in
Replacing 2-2” korky flappers in toilets and 1- 10” woodford hose bib.
Princeton, NC 27569
Kenny C.
Kenny C. Checked in
Tech replaced both dehumidifiers. Homeowner to be billed out.
Princeton, NC 27569
Review
Excellent Service
Faye Jones - Princeton, NC 27569
Kenny C.
Kenny C. Checked in
Tech replaced breaker in main panel. Homeowner also wanted tech to reposition dampers for the upstairs system. System is back up and cooling.
Princeton, NC 27569
Kenny C.
Kenny C. Checked in
Performed ESA, tech cleaned and serviced all 5 systems. Tech found both dehumidifiers have problems. Dehumidifier #1 was froze up due to clogged filter. Dehumidifier #2 compressor had failed. Homeowner approved replacement of both dehumidifiers. Tech also found condensate pump had also failed causing overflow of water into crawlspace. Tech replaced condensate pump and replaced all 5 filters inside unit. Homeowner to be billed out.
Princeton, NC 27569
Derek J.
Derek J. Checked in
Upon arrival tech reconnected low voltage wires to condensate pump and ran drain back into pump. Tech observed the pump cycle 3 times to ensure it was working properly. System is back operational.
Princeton, NC 27569
Derek J.
Derek J. Checked in
Upon arrival tech was informed thermostat was blank. Inspected system and found the condensate pump full of water. Tech checked voltage to pump and found it not receiving 115v. Checked receptacle for pump and it was also not receiving 115v. There were no tripped breakers in the panel but the GFCI in garage was tripped and would not reset. Informed homeowner they would need to get an electrician to resolve issue. Homeowner approved bypass pump for time being and allowing system to drain under house and would call us back as soon as everything was fixed to reconnect low voltage wires and drain to pump.
Princeton, NC 27569
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found capacitor testing weak on downstairs package unit. Tech recommended replacement and found no further complications at this time.
Princeton, NC 27569
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Tech recommended uv replacement.
Princeton, NC 27569
Norman  A.
Norman A. Checked in
Toilet repair, replacing the valve and flapper.
Princeton, NC 27569
Matt C.
Matt C. Checked in
Tech returned to drop off filters
Princeton, NC 27569
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Princeton, NC 27569
Review
Found EVERYTHING that was a problem, explained it to me and fixed them all.
Thyme - Princeton, NC 27569
Review
Great Service!
Tim - Princeton, NC 27569
Review
Brett was very thorough in telling me about work done on unit and condition of unit. Very impressed with his knowledge and customer service!!
JOHNSON - Princeton, NC 27569
Review
Great Service
Charles - Princeton, NC 27569
Review
Not everyone who comes closes access door when they finish. He put it back just like he found it
WORLEY - Princeton, NC 27569
Review
Kenny C. did everything to determine the cause of why the breaker in the main panel for the furnace was going off after a short time the HVAC system was running. It was clear that the HVAC system was running correctly and he took pictures that proved it. The breaker for the compressor was not tripping and feeds to the breaker at the main panel, so it is obvious that the breaker at the main panel needs to be replaced. Although I wish he could have replaced the breaker, I understand why and will call a licensed electrician to replace the breaker. I am thankful that I have the pictures to prove the situation with the electrician.
Thyme - Princeton, NC 27569
Review
Prompt and excellent service.
JONES - Princeton, NC 27569
Review
Luis was so informative, explaining exactly what was needed to be done. His expertise and experience was evident. Thanks to him I now have heat and air conditioning.
Thyme - Princeton, NC 27569
Review
I learned from Luis how my new HVAC system was supposed to work at such a detail level that it was clear Luis knew what and how to fix it. In the process of checking the non working system, he pointed out the damaged part in the compressor. He was able to provide a detailed diagnosis so that I was prepared to take it to that next step - actually getting the proper component (the compressor) replaced. Since I could not get a response from the original installer (and questioned their competence anyway), it was obvious that Ruis and his colleagues knew what they were doing and would get the job done.
Thyme - Princeton, NC 27569
Review
Joe did a great job, always love the service we get from Jackson and Son’s
COOK - Princeton, NC 27569
Review
Excellent Service! Great Technicians!
FRANKS - Princeton, NC 27569
Review
Smart man
ESKILDSEN - Princeton, NC 27569
Review
Our technician Kylie has excellent customer service skills and knowledge. So glad we choose Jackson and Sons as our provider for unit and maintenance plan!!!!
JOHNSON - Princeton, NC 27569
Review
Very professional
JONES - Princeton, NC 27569
Review
Very friendly and polite.
ATKINSON - Princeton, NC 27569
Review
Excellent service!!!
Joanie - Princeton, NC 27569
Review
Hey so I have had trouble with my Mitsubishi mini split all summer!!! I bought this unit because your salesman said how great it was ! I would never have any problems out of it! I had four calls and four different techs from your company come out. First one said nothing was wrong just needed to be cleaned, second said I needed freon, third said needed cleaning finally the fourth said I needed coils replaced! I have two going on three 600 plus dollar light bills! I keep dogs in my garage which this unit was bought to keep them cool it’s over 90 degrees some days in there! I am waiting two plus weeks for parts to come in for a unit that never breaks!!! Super pissed so glad we bought the expensive unit that doesn’t break! See you tomorrow to service my home unit!
STANLEY - Princeton, NC 27569
Review
Excellent customer care!!
PALYS - Princeton, NC 27569
Review
Josh did a fantastic job and set our minds at ease. Thank you!!
COOK - Princeton, NC 27569
Review
Josh, was very nice and informative. He showed me pictures of my crawl space and explained what he found. Thanks, Josh.
WALTERS - Princeton, NC 27569
Review
Debbie Worley felt that the service was great!
WORLEY - Princeton, NC 27569
Review
System died on June 16. New system installed on June 26. I went 10 days without AC other than window unit in bedroom. Very disappointed in length of time for replacement. At times it got up to 90 Degrees in my house. Maybe you need more people.
SHRUM - Princeton, NC 27569
Review
Fast and Reliable Service
Buck P. - Princeton, NC 27569

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

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