Jackson and Sons has been serving the heating and air conditioning needs of Princeton, NC residents and businesses since 1974.
Our reviews below from your neighbors in Princeton, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Princeton, NC
Our Reviews by City
An Excellent Learning Experience
Thyme - Princeton, NC 27569
I learned from Luis how my new HVAC system was supposed to work at such a detail level that it was clear Luis knew what and how to fix it. In the process of checking the non working system, he pointed out the damaged part in the compressor. He was able to provide a detailed diagnosis so that I was prepared to take it to that next step - actually getting the proper component (the compressor) replaced. Since I could not get a response from the original installer (and questioned their competence anyway), it was obvious that Ruis and his colleagues knew what they were doing and would get the job done.
Excellent Service!!
COOK - Princeton, NC 27569
Joe did a great job, always love the service we get from Jackson and Son’s
Excellent Service! Great Technicians!
FRANKS - Princeton, NC 27569
Great guy
ESKILDSEN - Princeton, NC 27569
Smart man
Customer service
JOHNSON - Princeton, NC 27569
Our technician Kylie has excellent customer service skills and knowledge. So glad we choose Jackson and Sons as our provider for unit and maintenance plan!!!!
Faye
JONES - Princeton, NC 27569
Very professional
Awesome service
ATKINSON - Princeton, NC 27569
Very friendly and polite.
Excellent service!!!
Joanie - Princeton, NC 27569
Super Unhappy
STANLEY - Princeton, NC 27569
Hey so I have had trouble with my Mitsubishi mini split all summer!!! I bought this unit because your salesman said how great it was ! I would never have any problems out of it! I had four calls and four different techs from your company come out. First one said nothing was wrong just needed to be cleaned, second said I needed freon, third said needed cleaning finally the fourth said I needed coils replaced! I have two going on three 600 plus dollar light bills! I keep dogs in my garage which this unit was bought to keep them cool it’s over 90 degrees some days in there! I am waiting two plus weeks for parts to come in for a unit that never breaks!!! Super pissed so glad we bought the expensive unit that doesn’t break! See you tomorrow to service my home unit!
Excellent customer care!!
PALYS - Princeton, NC 27569
Life saver!
COOK - Princeton, NC 27569
Josh did a fantastic job and set our minds at ease. Thank you!!
Excellent Service
WALTERS - Princeton, NC 27569
Josh, was very nice and informative. He showed me pictures of my crawl space and explained what he found. Thanks, Josh.
Great job!
WORLEY - Princeton, NC 27569
Debbie Worley felt that the service was great!
Needs Improvement
SHRUM - Princeton, NC 27569
System died on June 16. New system installed on June 26. I went 10 days without AC other than window unit in bedroom. Very disappointed in length of time for replacement. At times it got up to 90 Degrees in my house. Maybe you need more people.
Fast and Reliable Service
Buck P. - Princeton, NC 27569
OUTSTANDING SERVICE
ANDREW FINNEGAN - Princeton, NC 27569
Great service and professional
Outstanding Service
FINNEGAN - Princeton, NC 27569
Arturo was very concerned and pro-active to enduring that the systems were working properly. I thank him very much.
Excellent
KINCAID - Princeton, NC 27569
Excellent service!!!
JOHNSON - Princeton, NC 27569
Highly recommend Jackson and Sons!!!
Top Notch Work
JOSHUA - Princeton, NC 27569
Audonel and David did a great job setting up our new HVAC system, they took the time to make sure we knew all the features of our new system and were comfortable before they left.
Great service
Harold - Princeton, NC 27569
Very nice explained everything he did.
Not good
KINCAID - Princeton, NC 27569
Independent contractor fixed issue whereas y’all recommended new unit or 4 k part. Not happy and seems techs lately have just been recommending new units. Still giving 5 stars bc I’m not an ass but hoping for some more experienced and less costly options
GREAT SERVICE
MCCULLEN - Princeton, NC 27569
Excellent Service
JONES - Princeton, NC 27569
Excellent Service!
JONES - Princeton, NC 27569
Joshua W.
Tech performed ESA, tech found no issues with system operation at this time, system is back on and operating properly at this time. Tech spoke with customer about renewal and customer renewed one system psa.
Arturo A.
Tech performed esa on 1 system. Tech could no contact homeowner sent estimate of plasma pure to help improve mold and bacterial buildup inside system. Dropped off 20x25x1 filter.
Arturo A.
Tech Performed esa on 2 systems. Tech suggested plasma pure air to help improve indoor air quality aswell with more benefits homeowner interested but will do repair before anything.
Ronnie P.
Tech performed ESA on 1 system, tech found no challenges or concerns with system operations. System is operating properly upon departure.
Ronnie P.
Tech performed ESA on 1 system. Tech found compressor capacitor testing weak at 29.64 MFD rated for 35 MFD+-5%. Tech recommended replacement, homeowner approved. Tech installed 35 mfd run capacitor for compressor. All other tests tested well. System is operating properly upon departure.
Joshua C.
Performed routine maintenance on 2 systems per energy savings agreement. Upstairs - technician did not find any challenges during today’s visits. Rust is present on evaporator coil but no leaks were found. System is heating and cooling properly and holding a delta t of 20 degrees. Tech would recommend installing an EZ trap and primary drain safety switch to lower the risk of future condensate challenges. Downstairs - performed routine maintenance on downstairs system. Technician did not find any challenges in terms of AC operations today. All electrical tested to spec and system is cooling properly with a delta t of 20 degrees. Crawlspace - technician last time out noted the crawl space had some moisture. At that time it was hot out and the crawlspace vents were open. This resulted in the ducts sweating. Per last visit notes, the vents were closed off in hopes to keep the warm air out and thus keep the ducts from sweating. At today’s visit the tech noted the ground under home is d
Luis R.
Tech was informed breakers keep tripping tech reset breaker for furnace and found condenser breaker tripped as well tech reset breaker it automatically tripped. Tech pulled panel off and found herm wire for capacitor had burnt up and was touching the cabinet shorting out the compressor tech tested the windings and found it meg on red tech spoke with office due to recent installation of system from other company customer will call them and find out there policy will call us back if she needs repairs done as well when she is going to sign up for maintenance wants to get ahold of other company first before any decisions are made.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer did not allow tech to enter residence. Customer needs 2 16x20x1.
Joseph C.
Tech performed ESA on 1 system found no challenges at today’s visit system operating properly at this time.
Joseph C.
Tech performed ESA on 1 system found no challenges at today’s visit, system operating properly at this time. Customer has washable filters
Kenny C.
Performed ESA, tech washed and serviced unit.
Kenny C.
Performed ESA, no issues at todays visit. Recommended installation of dehumidifier for underneath home. Homeowner explained they are having moisture issues underneath house. Informed homeowner to close all vents and start with a dehumidifier before getting another company to come out. Wants to talk it over with husband before making a decision.
Josh C.
Performed routine maintenance per energy savings agreement. Technician did not find any major challenges when servicing equipment today. System is cooling properly and holding a delta t of 20 degreee. One concern is that the float switch on the system is intermittently shutting off the outside unit. Technician was able to get the switch situated to not switch off the condenser. Tech recommended replacing switch to an aqua guard to better fit into the drain pan. Customer approved. Tech also recommended replacing UV bulb. Customer declined stating he could order the bulb and replace himself.
Josh C.
Performed routine maintenance per energy savings agreeement. Technician did not find any challenges while servicing equipment today. System installed 5 months ago. System cooling properly during service with a delta t of 20 degrees. Uv bulb is in need of being replaced. Customer did not approve replacing bulb today. Estimate built and sent with copies from todays visit.
Matt C.
Tech washed and serviced unit
Matt C.
Tech washed and serviced units Customer didn’t let tech in home, no inside work performed
Spencer C.
Tech found thermostat showing sensor error. Tech replaced thermostat under warranty and found system running properly.
Dalton B.
4WCZ5036E1000A
Bryce C.
Invested in a new system
Kenny C.
Performed ESA, tech found 2 leaks inside evaporator coil and a crack/hole inside heat exchanger. Tech informed homeowners wife and a field supervisor is scheduled to come out today around 4. Wife’s husband deals with the hvac maintenance and would like to have him there when field supervisor is present. Also stated husband will renew maintenance once he gets home today with field supervisor.
Noah C.
Tech performed ESA on one system. Also cleaned drain and filter at dehumidifier. Trane split heat pump is operating properly at this time.
Kenny C.
Performed ESA, tech washed and serviced unit.
Matthew L.
Tech replaced pitted contactor and also washed outdoor coil due to water spigot being frozen last visit. After replacing contactor, tech tested system in each mode. Heat mode ran correctly and defrost cycle ran correctly, but low volt coil of new contactor started buzzing loudly after defrost ended. Tech cycled indoor and outdoor breakers off and remade connections for UV sunlight corroded tstat wire nuts. Checked all plugs on defrost board. Cycled power back on and tested system in each mode. Found no further low voltage issues. Tested heat, defrost, and cooling without issue. Refrigerant pressures and amp draws are in specs.
Randy K.
Cleaned filter, brushed coil, added tabs to drain pan.
David C.
Adding Vent to Sealed Attic Space