Clinton NC Heating & Air Conditioning Services
Local Reviews
for Clinton, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service.
Bobby - Clinton, NC 28328
Provided through service.
Diane - Clinton, NC 28328
Gives detail explanation of service. Friendly technician.
Great
Larry - Clinton, NC 28328
Excellent job, very respectful 💯
Excellent service
Adriel - Clinton, NC 28328
Norman was super helpful answering questions and providing suggestions!
Fantastic service!
Pat - Clinton, NC 28328
Great team! Had work completed in one day. Very efficient & courteous.
Great service
Cynda - Clinton, NC 28328
Was very nice answered all my questions very professional n nice
Great
Bobby - Clinton, NC 28328
The service with the technician was very good very satisfied super nice guy
Very nice & knowledgeable!
Pat Hevener - Clinton, NC 28328
Mike is a super nice guy who goes out of his way to explain everything you need to know before committing to a major decision. His knowledge & expertise went a long way in helping us make our decision, and I look forward to working with Jackson & Sons in the future!
Excellent Service!
Pat Hevener - Clinton, NC 28328
Wonderful, courteous, professional service! Very happy! Highly recommend this company (and Louis!)
Excellent service
Margaritta - Clinton, NC 28328
Norman was very knowledgeable and very professional. Would use Jackson and Sons for all my plumbing needs.
Excellent Service!
BUTTERBALL - Clinton, NC 28328
Joshua was very professional and very conscientious of his job and did an awesome job explaining what he found. What a great asset to your team.
Great Service
Storm - Clinton, NC 28328
Excellent service
Cynda - Clinton, NC 28328
Very helpful n friendly explained everything that was going to be done got back to me quickly would recommend to everyone
Great Service
SMITH - Clinton, NC 28328
Great service
Shirley - Clinton, NC 28328
Chris was great efficient and work superb
Excellent Service.
Anna - Clinton, NC 28328
Matthew provided great service! I can tell he is very knowledgeable and skilled as an HVAC technician.
Excellent service
Mary - Clinton, NC 28328
Ronnie was very thorough and knowledgeable very easy to talk to super nice guy everyone with Jackson and Sons has been very nice and dependable
Excellent service
Cynda - Clinton, NC 28328
Very polite on time explained everything would recommend to family n friends
Great service!
3HC - Clinton, NC 28328
Quick and Thorough Service
Drew - Clinton, NC 28328
Showed me results of the diagnositics and explained everything clearly.
Timely, Courteous, Knowledgable
Chris - Clinton, NC 28328
Excellent service
John - Clinton, NC 28328
Professional, thorough and respectful. The personal touch is appreciated, the technician remembered that our floors were replaced since a previous scheduled visit. This personal touch is missing elsewhere in the industry and others.
Great service!
3HC - Clinton, NC 28328
Excellent service
Mary - Clinton, NC 28328
Great service!
3HC - Clinton, NC 28328
Spencer C.
Tech found compressor and fan not running and capacitor was good. Tech found compressor in overload and condenser fan motor locked up. Motor would have to be replaced with an oem since it’s 1/8 horsepower. Once fan motor is replaced, further diagnostic will be needed since compressor is not operating at this time, more issues may be found. System is in poor condition and is 17 years old. Maintenance is needed as well. Tech recommends replacing system due to age and condition. Field supervisor notified.
Norman A.
Try turn pack lose on tub shower and valve is turn with it . The only thing left that we can do is replace the whole mixing valve and trim Also found leak by meter but it seem be coming from city side because that way water pouring in box when turn back on
Norman A.
- Investigated multiple water leaks, including a leak on the sink water line made of CPVC.repair In pex Crack abs drain line repair it Customer also want see if we can get a moble home shower drain
Luis R.
Hot surface ignitor unit serial ending with #837D. Technician replaced hot surface igniter and cycled system. Technician found heat exchanger was corroded and rusty will recheck next visit to to ensure integrity of heat exchanger.
Mike A.
Provided options for new HVAC system.
Luis R.
Tech was informed maintenance company would run cool mode and system would cut off but heat would run fine. Technician did find straight ac system on roof and ohmed out contactor and compressor are within specs. Technician can not get to a/h due to being 14-16ft up high will require a 12ft ladder to access a/h. System is heat at this time. Technician found system for thermostat is new system we installed. Technician found short on y circuit going through the roof. Technician fixed short and tested system. System is operating properly at this time. Technician did have to reset tcs module to have them communicate with thermostats. Spoke before I left they have connections and are in control on thermostats.
Luis R.
Tech found 3 system. Rtu closet to building is operating at this time. Rtu in the middle tech found disconnect in the off position upon further inspection technician found no od fan motor blade technician can not get a model and serial due to being rubbed off. And not able to read it. Technician also found high amounts of wasp nests and dirt divers in the heat strips compartment. Technician does recommend replacing due to age and other potential issues. Will need to replace fan blades if they want a further diagnose in the refrigerant side. Rtu s#0M1H in the back of the building. Disconnect was in off position. Tech found compressor had no wires connected had been removed and plastic cover in the heat strip compartment. Tech did ohm out compressor and found it in causation. Tech also found sensing bulb txv was broken off. 8LBS 3oz r22.
Luis R.
13.75lbs 410a. Technician found left side of suite was not cooling. Technician found blower was engaged but not that compressor. Further inspection technician found 0psi on the refrigerant side. Technician got approval to perform leak search by adding nitrogen. Technician found a major leak on the bottom of the reversing valve on factory welds. Technician spoke with office Coby will reach out to owner.
Luis R.
Control Board technician replaced control board on system s#082D once cycled technician ensured system is cycled correctly. Induced draft motor #837D technician changed induced motor and when cycled system tech found hot surface igniter was broken. Will need to get approval to change Debbie is not on site
Romario T.
Tech replaced an indoor blower wheel and installed a plasma air purifier under 2 year warranty. Customer was not home during the repairs.
Luis R.
Tech replaced motor found a ballon string had got stuck and more then likely got the shaft stuck over heating the bearings in the motor causing it to fail. Technician cycled system and found no other challenges at this time.
Luis R.
Spark Igniter technician returned to replace spark igniter. System is operating properly at this time.
David C.
Remove Existing Goodman 5 Ton Package Roof Top System And Install New Goodman 5 Ton Package Roof Top System With WiFi Programmable Thermostat
Romario T.
Found the blower wheel damaged due to the plasma air purifier being trapped inside the blower wheel causing unbalance of the wheel. Tech removed the plasma air purifier and attempted to bend the wheel blades back in place for now until we can return to replace the blower wheel and a plasma air purifier. System is under 2 year contractor warranty.
Luis R.
Technician found sensor error on the thermostat technician informed customer on findings they said power did flicker and sensor lost communication. Technician reset thermostat and found no other challenges.
Luis R.
Scott was not in the building Chris informed tech of heat in office not working. Technician found heat was 124 degrees out the vent with aux heat. Tech found system operating properly at this time did find defrost was 30 min tech put defrost cycle to 90 to allow heat to run longer the maximum heat in offices.
Luis R.
Technician was informed of noise system upon further inspection tech found it was defrost mode was causing the noise. System is operating properly at this time.
Luis R.
Technician found both older system malfunctioning. The further back #837D induced draft motor fins are not pulling enough negative pressure to engage system. Due to housing technician could not open housing. Office will have to quote due type of induced draft motor positive pressure. Front right #082D technician found the control board was burnt and had inline fuse blown. Causing system to run at times but not constantly. Office to find availability of board to give quote. Collected for 1 system due to last visit was collected on other system. Due to age of systems technician recommended replacing system.
Luis R.
Tech found spark igniter wire from ignition control board was deteriorating. Tech suspects spark is not ignited at the spark igniter but at the door causing system not to spark and not to heat. Technician did test system. System is heating at this time.
Caleb S.
No lead
Romario T.
Tech upgraded lobby thermostat to a focus pro and enabled the auto feature. Customer approved thermostat.
Luis R.
Apon arrival tech found upstairs system to not be heating tech found unit to be in a soft lock out found contactor to be pitted and burnt along with the capacitor testing weak tech looked over rest of systems and found one of the downstairs systems to have a weak capacitor as well tech recommended replacement of the 2 capacitors and the contactor customer approved also charged house call fee. Customer would like to have field supervisor step out to quote all new systems.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time with the system, today was first service for new system, the system is back up and running and holding a delta t of 20+ degrees
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the customer was not home during service, tech could not get inside to check delta t or return or check thermostat, tech left filter and pad and pens at front door
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees