Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Dudley, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Dudley, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Dudley, NC
Our Reviews by City
Great job. Arrived on time and was very professional.
Patttio - Dudley, NC 28333
Excellent Service
DODD - Dudley, NC 28333
Kenny is very friendly and professional. He keeps you informed on what’s going on. That is why we ask for him. You know you will be given the best service.
Excellent service
Daniel - Dudley, NC 28333
Neat work, the install the unit and all the requirements on a morning and lift all debris. I’m very happy with my new system and the new thermostat features.
Great service
MALPASS - Dudley, NC 28333
Excellent experience, here on time, professional, polite, new exactly what to do.
Great service
HELEINE - Dudley, NC 28333
Timely and respectful!
Quality Service
PONCE - Dudley, NC 28333
Service in a Timely Manner
SOSA - Dudley, NC 28333
I called today and they came today!! That’s what I call “service in a timely manner!” The service technician made sure the system was working properly. He even gave it a second try after it looked as though everything was OK. For some reason, the system didn’t want to start up this time…The technician went back to work until he found out what was going on. The heater is up and running!!
Great Service
BARKHURST - Dudley, NC 28333
Bi-annual maintenance performed in a timely manner. Tech was courteous and prompt.
Response from Jackson & Sons:
We are glad to hear that you had such a great experience!
Great Service
BARKHURST - Dudley, NC 28333
Tech was very helpful and addressed all my problems. Offered helpful options going forward.
Response from Jackson & Sons:
We are glad we were able to help! We appreciate your business!
Great service
SCHAFFTER - Dudley, NC 28333
Arrived on time and was quick and polite
Excellent experience
BATTEN - Dudley, NC 28333
Matt was very pleasant, professional and knowledgeable.
Great Service!
LEE - Dudley, NC 28333
Ronnie was very professional and did a great job performing maintenance on our HVAC systems.
Great job and highly recommend
FAIRCLOTH - Dudley, NC 28333
Excellent service highly recommend
Joshua W. did a ver3y good job cleaning and servicing my HEATING / AC Unit
FAISON - Dudley, NC 28333
Very respectful and knowledgeable young man
Service Call for the Scott Residence
Terry Scott - Dudley, NC 28333
Noah did a great job trouble shooting our unit. It was time for a new Trane! Thank you Noah.
Installation for the Scott Residence
Terry Scott - Dudley, NC 28333
Dalton Batts did a great job with our installation. He worked in a very confined space and rain until the installation was complete. Thank you so much Dalton!
Excellent service.
MELVIN - Dudley, NC 28333
Very professional and knowledgeable. Courteous and took the time to answer my questions and explain things.
Thank you Josh!
Linda - Dudley, NC 28333
Josh was very professional, knowledgeable, personable. He was patient and explained all details and answered all questions. Excellent customer service!!
Excellent service!
D'ARCO - Dudley, NC 28333
Great service
Patti O - Dudley, NC 28333
Technician was on time, professional, and answered all my questions--very happy with his work. The service we have received over the years is exceptional, plus any time we've had problems the company is quick to respond. We know we can count on Jackson and Sons.
Great service
SMITH - Dudley, NC 28333
Great as always
TMB - Dudley, NC 28333
Jackson & Sons and its technicians give consistently first rate service.
Great Service
PONCE - Dudley, NC 28333
Excellent service
BOB - Dudley, NC 28333
Service was performed in a timely manner. Tech was polite and efficient in his operations.
Great service
HARRIS - Dudley, NC 28333
Ronnie P.
Tech performed ESA on 1 system. Tech found no challenges or concerns with system operations. Tech siliconed 1 inch gap across hood to seal. Homeowner is monthly and hasn’t been visited since last December, potentially pause payments for 6 months due to us not coming out. System operating properly upon departure
Luis R.
Tech found gas pressure was at 5 wc set for natural pressure system is lp and will need lp kit. Office quoted 400 plus tax for lp kit. Tech informed customer on findings tech did adjust spring to get 8in wc. Customer will call back when ever she can do repairs.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Kyle W.
FOUND THERMOSTAT PROGRAMMED FOR CONVENTIONAL. CORRECTED SETTINGS SYSTEM IS BACK UP AND HEATING. INVESTED IN PSA (1) SYSTEM. SPOKE WITH JERRY WITH CIRCUMSTANCES WITH CUSTOMERS PAYMENT METHOD. BILLING FOR REMAINING BALANCE. WILL CALL ASAP TO PAY REMAINDER.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Customer can not extend at this time due to fundings
Landen H.
Tech serviced unit and found leak in condenser and evap coil customer has cut outside water off for the winter so she asked for the unit not to be washed at this visit tech called in mandatory. Customer also extended psa via check 308.51
Kyle W.
FOUND MAIN BRIDGE SUPPLY FLEX FALLEN FROM BOTH ENDS OF MOBILE HOME. SYSTEM ITSELF IS RUNNING PROPERLY. BUILT ESTIMATE FOR FLEX REPLACEMENT. METAL SUPPLY DUCTS WILL NEED TO BE ADDRESSED WITH MOBILE HOME REPAIR COMPANY.
Matthew L.
Indoor temperature was 83 degrees on arrival. Fan switch was set to ON. Customer reported system blowing cold earlier. Tech took refrigerant pressures in heating and cooling. Defrost cycled correctly. Dual capacitor is reading weak. Tech could not inspect air handler due to padlock on crawlspace access. Customer can’t find the key. Tech switched system and fan off at thermostat. Blower shut off after 90 second delay multiple times. Tech found 30/5uf dual capacitor reading 22% weak at 23.43uf. Tech could not duplicate challenge with system blowing cold as customer described. Tech recommends leaving fan switch on auto so blower doesn’t blow unheated air on customer during off cycle. Tech also explained that the supply temperature will not always feel hot depending on if system is in running first stage, second stage (heat pump plus strips), or defrost. Tech recommends getting system on ESA maintenance and replacing low capacitor. Customer approved replacement of capacitor and regula
Kenny C.
Performed ESA. Upon arrival tech found mini split on hard lockout. Tech reset power and checked pressures. Tech also ohm’d out compressor and everything was within spec. Mini split is back up and running. Other 2 systems are cleaned up as maintenance was performed. No issues at this time.
Kenny C.
Performed ESA, tech found small leak in evaporator coil for the downstairs system. Field supervisor spoke with Mr. Bowden over the phone and just wants to keep an eye on it for now. Recommended replacing uv bulb and plasma air. Also wants to wait on that as well.
Kenny C.
Performed ESA, homeowner not home at the time of maintenance.
Kyle W.
STATED 70A BREAKER IN MAIN PANEL INTERMITTENTLY TRIPS. CYCLED SYSTEM AND INSPECTED ELECTRICAL COMPARTMENT. NO CHALLENGES FOUND. BREAKER DID NOT TRIP DURING VISIT BUT I VERY HOT TO TOUCH. RECOMMEND ELECTRICIAN TO REPLACE BREAKER.
David C.
50VR-K48---3 & PLASMA AIR
Percy M.
PERFORMED CMA FULL SERVICE ON 1 PACKAGE HEAT PUMP STSTEM. SYSTEM PERFORMING PROPERLY. LEFT 1-20x30x1 FILTER AT FRONT DOOR.
Matthew L.
Once tech removed burner assembly, tech saw that igniter and flame rod were not the same assembly. Tech replaced broken hot surface igniter and tested furnace. Adjusted propane manifold pressure from 8.7” to 9.3. Tested CO monitor without issue. System is back heating. Tech collected for repair. Customer declined getting on ESA. Said he has a lot of bills right now.
Kyle W.
FOUND UPSTAIRS ZONE SET TO COOL MODE UPON ARRIVAL. SWITCHED TO HEAT WITH NO CHALLENGES. SYSTEM IS RUNNING WELL WITHIN SPECS. RECOMMEND SURGE PROTECTION.
Kyle W.
FOUND HEAT STRIP BREAKER TRIPPED DUE TO MELTED WIRING FROM HIGH LIMIT SWITCH. REPAIRED WIRING AND CYCLED SYSTEM WITH NO FURTHER CHALLENGES. CUSTOMER IS AWARE OF RUSTED TERMINALS.
Kyle W.
FOUND COMPRESSOR CAPACITOR FAILED/WIRING BURNT. REPLACED CAPACITOR SYSTEM BACK UP AND HEATING. INVESTED IN ESA (1) SYSTEM.
Noah C.
Upon arrival customer stated system was running but no heat. Upon inspection tech found burners would ignite briefly then go back out. Tech pulled and inspected flame sensor and found no issues. Gas pressures are within spec. Tech tested flame sensor for continuity and found break in wire. Tech repaired wire and tested system, system is back up and heating properly. Collected $91.87 for minor repair. No house call fee.
Noah C.
Upon arrival tech found heat pump running. Heat strips had a call but were not on, tech found 50 amp breaker tripped. Tech replaced breaker after approval. Heat strips are now running, amp draws are within spec. System is heating properly. Collected $262.47 by card. No charge for house call fee per premium service agreement.
Matthew L.
Ignition control board was flashing a 1 flash for ignition failure. Tech cycled power to clear lockout. Hot surface igniter did not glow when it was supposed to. Confirmed 120 volts to igniter. Propane tank is not empty and gas valve is opening correctly. Coleman hot surface igniter/flame rod assembly will need to be replaced to get furnace heating. Tech quoted regular price of $624.21 plus tax to order hot surface igniter/flame sensor assembly. Tech recommends ordering part and also getting system on ESA preventative maintenance. Customer approved ordering parts. They will decide on ESA or not when we come back to repair.
Matt C.
Tech washed and serviced unit Customer extended esa
Wayne T.
Trane 1.5-Ton Heat Pump w/ Air Handler & Plasma Air
Ronnie P.
Tech performed ESA on 1 system. Tech found no challenges with system. Homeowner inquired about turning on Goodman gas pack, system had no power to it and tech could not locate any disconnect or breaker for system. Tech believes it may not be wired to any breaker box. Trane system is heating properly upon departure, media filter not needing to be replaced yet as it was installed 6 months ago. Tech did notice large rust buildup near burners, burners are functioning properly however. Homeowner would like a technician to come out and look at Goodman system and determine if repairs need to be made/ if the homeowner wants it on, they can turn it on etc. not a maintenance, just see what it would take to get it running (could very well just be a breaker that technician could not locate)
Kyle W.
FOUND CUSTOMER INSTALLED DUAL RUN CAPACITOR WIRED INCORRECTLY. CORRECTED WIRING AND CYCLED SYSTEM WITH NO FURTHER CHALLENGES.
