Kenly NC Heating & Air Conditioning Services
Local Reviews
for Kenly, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Great service.
John - Kenly, NC 27542
Excellent Service!!
DB - Kenly, NC 27542
Excellent service as always!
Excellent Service!
William - Kenly, NC 27542
Excellent Service!
William - Kenly, NC 27542
Super polite, courteous and knowledgeable. Enjoyed working with Joseph.
Always professional
Miriam - Kenly, NC 27542
Always on time and knowledgable.
Work not completed
Marsha - Kenly, NC 27542
Replaced faucet in kitchen but did not replace lotion dispenser & took the new one with him. Took apart a Kohler faucet in bathroom to replace stems that I purchased. Said he could not replace them bc of corrosion and would have to charge me to put faucet back together so I was left with a disassembled faucet in my bathroom. Did not flush hot water heater as was concerned about causing damage & said new one would be approximately $3200. Another plumber had said new one approximately $1200. Services were very expensive.
Excellent service
Selena - Kenly, NC 27542
Service was good. I feel Joshua did a good job. He did a great job explaining things.
Great service
Ron - Kenly, NC 27542
Josh arrived within the time frame , checked the a/c, heat pump and furnace. Replaced all filters. Great job.
Work was sarisfactory
KENLY - Kenly, NC 27542
He should have called me before leaving to tell me what was wrong with unit. I had to call office and ask. Unit still needs a larger duct on cold air return.
Excellent Service
John - Kenly, NC 27542
Great service. Called Jackson & Sons around 10:30 am. HVAC had stopped cooling. Service Tech arrived before 2 pm. Had the problem solved in a very short time. Matthew also performed semi-annual maintenance on the HVAC and two Mini-Splits in my workshop. Had it all completed before 3:30 pm. Matthew was very knowledgeable and professional in his work. Thanks for the fast response.
Great Service
TRUCKOMAT - Kenly, NC 27542
Chairman of Building Committee
KENLY OFWB Church - Kenly, NC 27542
This Tech is an asset to Jackson & s Sons
Chairman of Building Committee
Caughman awayson - Kenly, NC 27542
EXCELLENT SERVICE!!
RADFORD - Kenly, NC 27542
Great service!
BEAMAN - Kenly, NC 27542
Service was good and very satisfied.
Chairman of Building Committee
KENLY OFWB CHURCJ - Kenly, NC 27542
Service tech was very, very good!
Excellent service.
OUTLAND - Kenly, NC 27542
Excellent service. Friendly & counties.
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great service!
OILER - Kenly, NC 27542
Technician arrived precisely at 9 am, performed inspections of the a/c and heat, emailed reports and invoice for renewal of our contract for service. He was very efficient, personable and knowledgeable.
Great Job!
GARRIS - Kenly, NC 27542
Always excellent service.
Dawson M.
Tech serviced and cleaned units. Tech found bacterial growth inside blower fins. Tech pulled and cleaned. Tech found fan side of capacitor reading at 4.43/5. Tech recommends replacement but customer said he will wait until next visit. Tech also found evaporator coil starting to severely rust on the bottom. Tech could not find any leaks. Both units are heating and cooling properly. Tech informed customer about 2x ESA renewal. Customer renewed.
Dawson M.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech recommends media filter 20x25x3. Customer declined because it’s a rental property. (House does not show up on gps. How is before street shown on gps).
Landen H.
Tech washed and serviced both units and found no challenges at this time main split sys is 21 years old but up and heating properly at this time. Tech did inform customer of age of the system and to look out for unit to be running a lot and high utility bills
Josh W.
Tech arrived and found thermostat blank, tech found low voltage short in compressor compartment and repaired, tech recommended replacement of recover thermostat due to issues when thermostat is shorted. Customer approved all repairs and signed up for monthly psa. All is good at this time.
Chris A.
Tech washed and serviced unit, found no issues at this visit. Unit is holding a Delta t of 22. Used a 20 x 20 filter. Tech recommended extending ESA, customer extended ESA agreement.
Wes B.
—CMA Inspection Only. Performed Inspection on 2 Gas Furnace Systems, 2 AC Condenser Systems. All test on system was good and systems are working.
Wes B.
—CMA Full Service. Preformed service to 2 Heat Pump Systems and 1 Mini Split Air Handler, 1 Mini Split Condenser. Everything worked and tested good all Systems working as they should
Chris A.
Tech washed and serviced unit found no challenges, tech recommended extending ESA, customer approved. Unit is heating with a delta T of 20. Left 2 20x20x1
Josh W.
Tech performed Cma full service, tech found no issues with system operation at this time. Tech found that water pack is needed to clean coil and unit. Tech also didn’t have correct filters, we will need to return with three 20x20x1 pleated filters and water pack to complete service.
Derek J.
Upon arrival tech was informed system was blowing air continuously. Inspected thermostat and found fan switched in the ON position. Switched it to auto and blower shut off. Cycled system on and off to ensure proper operation. System is back operational at this time.
Luis R.
Technician found gas valve would not open when called for. Technician quoted out replacing gas valve and got approval from customer. Technician replaced valve and adjusted pressure technician did have a challenge adjusting gas pressures but was able to adjust to proper pressure. System is heating properly at this time.
Josh W.
Tech arrived and found precious tech had bent fan shroud causing blade to hit shroud, tech bent fan shroud back into place and fan is no longer hitting shroud. All is good at this time.
Kyle W.
Replaced faulty sequencer assembly. System is back up and heating. Recommended ESA maintenance.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Ricardo T.
Tech washed and serviced unit and found drain line clogged tech could not seperate union tech spliced line flushed drain and added fernco onto line system is now properly draining. Tech also found fan cap testing below spec customer is aware of techs findings.
Romario T.
Tech was unsuccessful to connect the Trane 824 thermostat. Tech checked on comfort site for registration information and correct information was found. Tech attempted multiple times to connect the thermostat to the phone and the thermostat states that the thermostat has been registered already to a Trane home account. Tech rebooted the thermostat several times as well. Tech informed the customer that the thermostat may have to be replaced to get it to connect. Office will be informed of the findings and tech provided a manufacturer warranty thermostat price. Customer declined for now and will call back if they change their mind.
Noah C.
Upon arrival tech inspected number 7 gas furnace and found a safety fault, found pressure switch not closing properly due to clogged drain trap off inducer. Pulled and cleaned trap. System is back up and heating. Mr. Caughman also stated unit 4 was not working. Tech found blown 3 amp fuse at gas pack due to shorted contactor coil. Replaced contactor and tested, system is back up and heating.
Landen H.
Tech washed and serviced unit and found no challenges at this time unit is up heating properly after todays visit.
Dawson M.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech recommends plasma air. Customer said she will wait to talk to her husband.
Dawson M.
Tech serviced and cleaned unit. Tech did a detailed leak search on the evaporator coil but could not find a consistent leak. Tech also found compressor capacitor rating at 52.5/45. Tech recommends replacing with a turbo capacitor. Customer would like to wait. Unit is heating and cooling efficiently.
Jerry H.
Installed Emerson Sensi thermostat for unit 8 and labeled thermostat. Eric Boyette will be setting up the wi fi and connecting to phone. Left booklets with Mr Watson.
Amber W.
Tech found system has call for heat but board is not letting power through tech suspects short due to excessive corrosion on board, tech arrived and found board received was not correct board, need low voltage control for furnace. Tech bypassed board with switch and can control unit and heat until board is replaced.
Dawson M.
Tech serviced and cleaned unit. Customer uses his own filters. Tech faced no challenges this visit. Unit is heating and cooling efficiently.
Chris A.
Tech washed and serviced unit. Tech found no challenges at this time. Tech recommended installing surge protector for upstairs air handler after seeing outside Condenser has one. Unit is operating proper holding a delta T of 22. Used a 20x25x1.
Josh W.
Tech arrived and thermostat was set to off with error code flashing for no temp sensor, tech turned heat on and turned off temp sensor in setting due to no sensor being wired in. All is good at this time and unit is back on and running at this time.