Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Newton Grove, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Newton Grove, NC
Our Reviews by City
Great service
PHIPPS - Newton Grove, NC 28366
Great service
NEWTON GROVE INS & REALTY INC - Newton Grove, NC 28366
New ac we love it
GRISSOM - Newton Grove, NC 28366
You just can’t find a better company in this area there here when you need them all the guy that take care of the ac unit and service
Annual serviced
HAYES - Newton Grove, NC 28366
Great service
GRISSOM - Newton Grove, NC 28366
Great job as always
Response from Jackson & Sons:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
EXCELLENT SERVICE!
PORTER - Newton Grove, NC 28366
great service
LEE - Newton Grove, NC 28366
Great service!
MARY Ann - Newton Grove, NC 28366
Jackson & Sons was great to work with; most expedient, on time and thorough in their delivery.
Very professional
JOHN - Newton Grove, NC 28366
Did a good job
Mark - Newton Grove, NC 28366
It was just fine
Great Service
Shannon - Newton Grove, NC 28366
Super good company. Service is great
Lee hayes - Newton Grove, NC 28366
Great service and great technician. Give him a raise. My unit is fixed running like a gem. Glad we bought from you all. Service best anyone could ask for.
Carolyn
Carolyn - Newton Grove, NC 28366
Technician was very professional! No complaints! Service was great!
Great service as always
Mark - Newton Grove, NC 28366
Tech Dillon coats knows his job he was polite and has very good manners as all of the techs at Jackson and son great company to work with thanks again for great service
Great job
Mark - Newton Grove, NC 28366
Bryce carter is a hard worker very respectful
Great
Herbert - Newton Grove, NC 28366
Great service
Lee - Newton Grove, NC 28366
Terrific company to do business with. Your techs are very friendly helpful
Great service from jackson&son
Mark - Newton Grove, NC 28366
Great service on time good prices Bryce carter is a good guy tells u what your needs are and backs it up he shows
Great service
Avis - Newton Grove, NC 28366
Great service as usual. Very professional
Was pleased with his professional disposition!
Carolyn - Newton Grove, NC 28366
The service he preformed was great, well informed and nice young man. Was able to answer the questions I asked with good understanding and knowledge.
Home owner
Mark - Newton Grove, NC 28366
Super satisfied with company and the techs on time and do what they say
Great service
Curtis - Newton Grove, NC 28366
Professional, courteous
Susan - Newton Grove, NC 28366
Performed the inspection and repair efficiently and explained fully the need for a replacement part.
Excellent
Willian - Newton Grove, NC 28366
Excellent
Great service
Alice - Newton Grove, NC 28366
Good communication
Spencer C.
Tech found breaker only sending partial voltage. Tech tested a new breaker and found transformer now receiving 240v but no low voltage on the load side of transformer. Breaker and transformer have failed. Tech replaced both and system is up and running
Romario T.
Downstairs unit (Goodman heat pump pack) Heat strips were operating upon arrival and compressor as well. Tech did noticed the delta T was not around normal temp range. Upon checking pressures, tech found the 2nd stage plug from the compressor unplugged. Tech blew out and cleaned the plug before plugging it in, tested heat afterwards and acquired a 110+ degree delta T. System is back heating. Covered under service warranty.
Joseph C.
Tech performed ESA on 1 system found no challenges at today’s visit system operating properly at this time. Tech didn’t have 20x20x1 filters on truck will need to stop back by with 2.
Kenny C.
Tech found no issues with system heating. Tech found pressures within spec and had 100 degrees coming out of vents. Compressor amp draws are also within spec. Aux heat kicked in when it was supposed and also turned off. System is heating properly at this time.
Joseph C.
Tech performed ESA on 1 system found no challenges tech found lots of corrosion on indoor evaporator coil, tech leak tested and found no leaks no further challenges at this time.
Kenny C.
Performed ESA, recommended surge protection.
Michael H.
Tech came out to recheck refrigerant charge in system # 3 and inspect strip heat in air handler # 6. Tech ran system # 3 and monitored refrigerant charge. The refrigerant pressures measured within specs for conditions at this time. The strip heat in air handler # 6 are in very poor condition. Recommend replacement of heaters instead of repairing. Office will quote price for this. Tech was asked to check exhaust fan for community bathroom for hall. Tech found the fan had 120 volts applied to it but fan would not run. Blower wheel has a lot of lint and dust buildup. Recommend replacing exhaust fan assembly. Office will need to quote replacement cost of exhaust fan.
David S.
-Performed CMA inspection on 8 split systems. -Split System 3: Possible leak on evaporator coil. Leak detector showed a reading of 30 on medium setting, approximately 90 on high setting. Recommend demand tech to perform leak search to confirm findings. Provided estimate for leak search $276.26. -Split System 6: Signs of damage to heat strip connections. Found corroded/burnt connections and disconnected wiring. Recommend demand tech to identify needed repairs to heat strips. Note that all cooking smoke, grease, etc is running through system due to exhaust fan non operation. -Maintenance states other company has recently come out to diagnose/service exhaust fan. Exhaust fan operates intermittently. Fan sounds terrible when operating. Fan not part of service agreement. -Corrected labeling of HVAC equipment so that air handlers, thermostats, and heat pumps correspond correctly. -All systems operating correctly at this time. Recommend demand tech to identify needs for heat strips on AH
Austin W.
Performed CMA full service on 2 gas package systems, and 2 dehumidifiers. Gas package system 2- heat currently inoperable, waiting for repairs. All other systems operating correctly at time of service. Left case of 20x20x1 filters as per CMA agreement.
David S.
-Performed CMA inspection on 20 apartment split systems. -Split system B2: Outdoor fan motor capacitor tested weak. Provided estimate for replacement of capacitor $198.14. -Split system C1: Compressor capacitor tested weak. Provided estimate for replacement of capacitor $212.46. -Split system C2: Compressor capacitor tested weak. Provided estimate for replacement of capacitor $212.46. -Split system C3: Compressor capacitor tested weak. Provided estimate for replacement of capacitor $212.46. -Split system E2: Compressor capacitor tested weak. Provided estimate for replacement of capacitor $212.46. -Thermostats C2, D3 battery low. 2xAA. Price to replace $29.40 each. -Apartment B2 states she does not authorize maintenance to enter when she is not home. No access to unit A4 at this visit. Unit is empty and maintenance does not have access. -All inspected systems working correctly at this time.
Matthew L.
Tech replaced gas valve on dining room gas pack. Tested heat cycle without issues. System is back heating. Tech billed for repair. Tech replaced ignition control and burners still did not light. Tech measured 15 volts at the gas valve at the very end of the few seconds when igniter sparked. Not 24 as designed and during sparking. Immediately after. Not 80 volts like last time. New board seems to step through each step of operation sequence, but not energize gas valve. For testing purposes, tech used jumper wires from transformer to energize gas valve directly with 24 volts. Tech can hear the solenoid inside gas valve click, but no gas is let through. Ensured proper propane pressure at inlet. 0” WC out of valve. Tech recommends ordering OEM gas valve. Created estimate for non stock gas valve. Nhubbard@scnbnc.com
Kyle W.
FOUND PLUG FEEDING 24V TO HEAT STRIP CONTACTOR UNPLUGGED. RE-SECURED AND CYCLED HEAT PUMP/AUXILIARY HEAT WITH NO FURTHER CHALLENGES. RECOMMEND ESA.
Matthew L.
Dining room gas pack is not lighting due to a failed negative pressure gas valve. Tech confirmed 12 “ LP pressure to valve. Ignition control is sending 24 volts to open valve. Outlet pressure does not change and tech does not smell any gas from exhaust. Hot surface igniter is glowing and heating up correctly. Tried several times to get gas through valve. No gas is going through valve even after front seating adjustment. Need to price and quote negative pressure gas valve replacement. Kitchen system was running blower only with ignition control flashing 2 flash for 1 hour lockout. Tech measured 80 volts being sent to the gas valve all the time. Tech diagnosed failed ignition control board. Disconnected and isolated W1 (white) and W2 (orange) at low voltage terminal block and 3 wires to gas valve. Brown-low red-high blue-common. Need to price and quote ignition control board to send the proper voltage. Standard 2 stage LP gas valve may be fine or not. Need to run test with new board.
Matthew L.
Villa was not keeping up. 74 inside while set on 80. System is not heating at all. Tenant is running several space heaters. Tech found system only calling for heat strips, but only blower running. Tech found blown fuse link for 5kw heat strip. Tech replaced fuse link and increased blower speed for aux heat airflow. Tech also found outdoor unit not running in heat mode. Setting number 200 in Honeywell thermostat setup menu was set on option 1 for conventional system instead of option 2 for heat pump heating. Tech corrected install setup menu and tested system. Tech called Ben Pait who approved repairs. Tech found no further challenges with system. Billed for service call and repairs. Let tenant know that she can unplug her space heaters.
Luis R.
Tech returned to replace variable speed blower motor once replaced unit started up no issues
Luis R.
Tech did full cma service on 1 system changed filter found no challenges at this time
Luis R.
Tech found unit 2 door was completely off and blower was outside of cabinet t3ch called office and office is ordering motor to get issues corrected s#3907
Kyle W.
PERFORMED PTU ON (1) TRANE GAS PACK. TAPED UP ALL AREAS WITHIN DUCTWORK FOUND WITH HOLES FROM MICE. INVESTED IN PSA FOR HOUSE SYSTEM. REPLACED FAILED DUAL RUN CAPACITOR FOR BARN SYSTEM. MAIL INVOICE!!!
Austin W.
Replaced capacitors as approved in 7 heat pump locations as recommended.
Austin W.
Performed CMA filter change. Changed 6-20x20x1” filters at locations in back of house. Cleaned return grilles in front of house. Replaced air filters in 2 dehumidifiers and 2 package systems. Left one case of 20x20x1” filters for future changes as agreed.
Noah C.
Tech returned to replace 1/3 HP blower ECM motor. Tech replaced motor and tested, system is back up and cooling properly. Billing out to LUMENANT for repair. $1,012.00 plus tax.
Donald S.
Tech cleaned dirty coil and cooled down compressor circuit 2 , circuit 1 was froze solid so tech disabled circuit 1 for now Circuit 2 is back to cooling, will need to return next week and enable circuit 1 for further troubleshooting after ice has melted at time of service it was about to thunderstorm so did not check dinning room unit at this time suspect dinning room not keeping up due to kitchen system issues.
Kyle W.
UNIT 4B. FOUND VARIABLE SPEED BLOWER MOTOR ASSEMBLY HAS FAILED. $1012.00 PLUS TAX FOR REPAIR. UNABLE TO CONTACT FOR APPROVAL. NEED TO RETURN TO REPAIR AFTER WE GET IN CONTACT.
Ricardo T.
Tech performed service per maintenance agreement. Tech brought up bacterial build up. Tech brought up plasma air but declined due to the price. Tech found breaker loose upon completion of service. Tech adjusted breaker and system is getting power now. If further challenges occur will have to come out and change breaker per home owners request. System is working properly with no further challenges at this time. Office Will have to schedule to return with 2 12x12x1 filters.
Donald S.
Replaced variable speed blower System back to cooling
