Newton Grove NC Heating & Air Conditioning Services
Local Reviews
for Newton Grove, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
hvac cleanig
Waiston - Newton Grove, NC 28366
Dawson was very thorough and professional.
Excellent Service, on time, efficient.
Thomas - Newton Grove, NC 28366
Would recommend Jackson & Son to anyone.
Polite, professional.
Thomas - Newton Grove, NC 28366
Very professional and courteous
Thomas - Newton Grove, NC 28366
Good job!
John Porter - Newton Grove, NC 28366
Good job, and special thanks for lighting Abby’s gas log pilot.
Very well pleased with Bryce’s knowledgeable service
John - Newton Grove, NC 28366
Bryce did a great job assessing our options for providing HVAC service for when we replace screen on porch with glass doors and glass windows. Very thorough and listened well as he, my wife, and I figured out all the details of the install plan!
Excellent service
NEWTON GROVE INS & REALTY INC - Newton Grove, NC 28366
excellent service
Waiston - Newton Grove, NC 28366
Matthew displayed a professional demeanor. He is an excellent technician and I applaud his service.
Great service.
PHIPP - Newton Grove, NC 28366
Very professional.
Excellent service
NEWTON - Newton Grove, NC 28366
As always great job
GRISSOM - Newton Grove, NC 28366
They take good care of my hvac
Great service
PHIPPS - Newton Grove, NC 28366
Great service
NEWTON GROVE INS & REALTY INC - Newton Grove, NC 28366
New ac we love it
GRISSOM - Newton Grove, NC 28366
You just can’t find a better company in this area there here when you need them all the guy that take care of the ac unit and service
Annual serviced
HAYES - Newton Grove, NC 28366
Great service
GRISSOM - Newton Grove, NC 28366
Great job as always
Response from Jackson & Sons:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
EXCELLENT SERVICE!
PORTER - Newton Grove, NC 28366
great service
LEE - Newton Grove, NC 28366
Great service!
MARY Ann - Newton Grove, NC 28366
Jackson & Sons was great to work with; most expedient, on time and thorough in their delivery.
Very professional
JOHN - Newton Grove, NC 28366
Did a good job
Mark - Newton Grove, NC 28366
It was just fine
Great Service
Shannon - Newton Grove, NC 28366
Super good company. Service is great
Lee hayes - Newton Grove, NC 28366
Great service and great technician. Give him a raise. My unit is fixed running like a gem. Glad we bought from you all. Service best anyone could ask for.
Carolyn
Carolyn - Newton Grove, NC 28366
Technician was very professional! No complaints! Service was great!
Great service as always
Mark - Newton Grove, NC 28366
Tech Dillon coats knows his job he was polite and has very good manners as all of the techs at Jackson and son great company to work with thanks again for great service
Norman A.
Hose bib cracked on the side. Customer would like a Woodford brand for replacement.
Dawson M.
Tech serviced and cleaned unit. Upon arrival tech found water spicket leaking water. Tech informed customer about plumbing department. Customer would like a plumber to come out and fix the water spicket. Tech found evaporator coil to be severely rusted. Tech did a detailed leak search but could not find any consistent leaks. Tech faced no other challenges. Unit is heating and cooling efficiently. Tech recommends media filter but customer declined because he wants to take care of the plumbing repair first.
Dawson M.
Tech serviced and cleaned unit. Tech found uv bulb needed replacing. Customer approved replacement. No other challenges found. Unit is heating and cooling efficiently. Return with 1x 20x25x1 filter.
Dawson M.
Tech serviced and cleaned unit. Tech found evaporator coil showing signs of rust. Tech did a detailed leak search but could not find a leak. Tech faced no other challenges this visit. Unit is heating and cooling efficiently. Tech recommends media filter. Customer declined.
Chris A.
Tech washed and serviced unit, found no challenges at this time. System is running with a delta T of T of 22. Used two 12x12x1s and a 20x20x1.
Juan R.
Trane Packaged Unit (XL15) 4WCZ5048E1000A Trane, XL15 Packaged Heat Pump, 4 Ton, Packaged Unit Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other Thermostats CUSTOM-76JUSW HONEYWELL FOCUS PRO 5000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 18" Start Collar Quantity: 1 50x20x27 Hood (Trane) 4T & 5T Package Unit Quantity: 1 52x52 Pad (Trane) Package Unit Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1
Bryce C.
Provided quote for new heat pump customer invested in new system
Luis R.
Technician was informed of burning smell. Once technician removed door panel and found excessive oil build up on compressor as well as compressor shorted to ground causing heat strips to run excessively. Field supervisor is on site.
Logan P.
Tech performed service on carrier package unit. Delta t is within specification and customer is satisfied with today’s service. Found no challenges at today’s visit.
Bryce C.
Provided quote to replace it and duct system
Luis R.
Technician found 35/5 mfd capacitor had failed causing the compressor not run. Upon further inspection technician found heat strips wire was burnt at the stakon connection. Tech also found top fuse link was busted and not allowing voltage through. Tech noticed the 2 pole contactor for compressor was dark and pitted and will require replacing. Tech quoted out repair cost and customer stated they had to get 2 quotes for Indian committee. Technician did inform customer that tech can not guarantee how long system will last with repairs done due to age and condition of the system. Technician recommended replacing field supervisor is to come give quote out when available.
Norman A.
Bad gas valve LP gas State water heater And thermostat couple
Spencer C.
Tech found thermostat not allowing aux heat with outdoor temp above 25 degrees. A heat pump will not be able to keep up at 30 degrees outdoor temp without aux heat. Tech adjusted the setting to 70 and auxiliary heat kicked in. Tech found supply temp increased from 76 to 102. System is heating properly.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, tech recommended replacement of uv bulb, customer declined at today’s visit, homeowner would like hard copy mailed to home, customer renewed psa
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer doesn’t want to extend at this time
Matthew L.
Tech washed and serviced unit and found that the customer was having concerns with air quality previous tech installed plasma air customer has noticed a difference since the plasma was installed and believe it’s doing its job customer had questions about more options tech recommended a Uv light customer approved installation. Tech found no other challenges at this time unit is up heating properly. Customer extended psa 1 sys 2 times a year.
Landen H.
Tech washed and serviced unit and found no challenges customer told tech previous tech had found a potential leak in the evap coil tech leak searched unit and did not find any leaks at this time unit was up heating within specs after todays visit. Customer did not wish for and filters.
Caleb S.
Emailed proposal to customer to replace 3 ton Trane package heat pump
Chris M.
Came out to give an estimate to replace some drains under the home. Works has already beef done just wants a quote to compare to what he was charged.
Nick B.
Tech performed preventative maintenance and serviced system. Tech found microbial growth on blower housing. Tech recommended plasma air to help prevent microbial growth from coming back. Customer didn’t invest at this time. Customer did invest in renewal.
Chris M.
Water heater elements need to be replaced. House is on a water pump and there is a valve in the pump house to turn water off to the house.
Spencer C.
Tech replaced a section of 18 inch return duct.
Ricardo T.
Tech washed and serviced unit and found unit containing 2 inches of water tech extracted water out of system and also found Evap/blower with a bacterial growth. Tech thoroughly cleaned blower and coil. Tech found no other challenges at this time. Tech recommended plasma and uv to prevent build up from returning.
Spencer C.
Tech found a large rip in the return trunk before the return plenum. 18 inch duct, 20ft and silicone needed, hood will need to be removed and reinstalled. Customer approved repair.
Josh W.
Tech performed esa on one system, tech did not find any challenges with system at todays visit. Ductwork is properly strapped and supported throughout crawlspace. Uv light is on and operating properly at this time. System is back on and operating properly at this time.