Turkey NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Turkey, NC residents and businesses since 1974.
Our reviews below from your neighbors in Turkey, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Turkey, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service
MICHAEL - Turkey, NC 28393
Caleb was great to work with
Great service
BOBBY - Turkey, NC 28393
He was very polite and explained what he was doing
Great service those two guys worked very hard and were very polite.
BOBBY - Turkey, NC 28393
Those two guys need a pay raise . They work hard and did a great job in this heat I give them both a 5 star rating .
Great service
BOBBY - Turkey, NC 28393
My wife is very pleased with the service from this morning.
Good service
BOBBY - Turkey, NC 28393
Would have liked a better time frame of being told someone was come
Great Service and Great Technician
LORENA - Turkey, NC 28393
Our technician Matthew was a great technician as he took his time and was very kind to explain everything to us thoroughly and gave us his advice.
Response from Jackson & Sons:
We're thrilled to hear that you had such a positive experience with us. Thanks for the kind words.
Alex R.
Removed old cracked well pump and installed a new well pump.
Caleb S.
Provided estimate to replace 4 ton gas pack and duct system.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 sys.
Matthew L.
Replaced 60 amp fuses with 50 amp fuses for MCC room condensing unit disconnect. Ready to inspect.
Alex R.
Removed master bath faucets and installed new customer supplied faucets and pop up drains.
Matthew L.
Checked condenser and air handler fuses and breakers for MCC room. Air handler has correct fuses but condenser needs 50 amp blade fuses in disconnect. Breaker is 60 amp for condenser.
Kyle W.
Performed PTU on (1) Tempstar Dual Fuel Package Unit. Customer expressed concerns with dust substance coming from supply vents. Inspected system and found heavy amounts of substance buildup throughout, and heavy buildup on blower fins to point of particles flaking off during runtime. Cleaned system thoroughly and installed PlasmaPure whole house air purifier, along with UV light system. Duct system is in fair shape no holes or disconnected lines. Recommend cleaning supply registers of any buildup inside to help with issues as well, and considering duct cleaning or replacement if challenge persists. Invested in PSA (1) system using 1st visit today. Upstairs unit is not used as much only downstairs is under maintenance plan at this time.
Matthew L.
10 ton unit in equipment room has no duct detector
Matthew L.
Repair 3" and 2" domestic water piping.
Matthew L.
Looked at leaking piping. Found that all PVC piping that they tried to install is drainage style fittings and is not correct. Needs to be cut out and replace with pressure fittings.
Joseph C.
Upon arrival tech found water pouring from drain on new system, tech found 1-1/2” drain was stopped up tech cut and cleared drain flushed multiple times glued drain back together with coupling and let system run for 20 minutes with no leaks.
Anthony B.
TTA12043C/TWE12043A
Aidan T.
Tech was informed upon arrival that three systems needed diagnosing. Tech diagnosed and performed repairs as authorized by management, case by case. {Break Room Split System - 2017 - Mandatory} 1. Found leaking evaporator coil at U-joint after de-icing with heat gun. 2. Removed water from drain pan caused by frozen evaporator coil. 3. Charged with 9lbs R410A to proper operating pressures/temperatures. 4. Provided estimate to replace coil; customer requested an estimate for system replacement in lieu of cost to repair. {Management Office Split System- 2010} 1. Found duct work damaged by rodents, exposing membrane, some places just exposed insulation. 2. Changed air filter. 3. Found suspected leak with small amount of oil residue on suction line, but no reaction from bubbles or detector. 4. System maintaining 67f. {Weighing Station Split System - 2007 - Mandatory} 1. Changed Air filter. 2. Relocated desk that was obstructing return grate upstairs. 3. Cleaned condenser coils. 4. Re
Joseph C.
Back room split system- tech found system cutting out on high head pressure and pressures hunting indicating fail TXV with non condensable’s tech check both indoor and outdoor coils and found both were clean. Tech spoke with customer, field supervisor going to call to give best solution. Ptac system- tech found plug tripped upon arrival tech reset and found only fan running. Tech found compressor shorted. Field supervisor going to give best solution.
Aidan T.
Tech performed ESA on 1 system. Tech serviced and cleaned system. Tech faced no challenges at todays visit system is running properly at this time with 18 delta t. Tech spoke with customer about renewal and customer stated his wife would call in once she got home. Mail copy of invoice
Matthew L.
charging for material
Romario T.
Found the drain pan full of water upon arrival, drain line is clogged. Tech educated the homeowner about the benefits of being an ESA costumer and decided to invest into our Premium maintenance plan-yearly. Tech gave the option to use a visit today and perform the maintenance or wait 6 months. Costumer decided to go perform maintenance today. Tech provided information about our indoor air quality products and left the information for review. System was extremely dirty. Drain is clear, and system cleaned up.
Matt C.
Tech washed and serviced unit Customer changes own filters
Chris A.
Tech washed and serviced unit and found no challenges at this time.