Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Faison, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Faison, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Faison, NC
Our Reviews by City
Repair/replace
Sharon - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Wayne did a good job in diagnosing my problem
Professional Service
SARAH - Faison, NC 28341
Easy and uneventful
good job
LOUIS - Faison, NC 28341
Very professional technician
Olivia - Faison, NC 28341
Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
Awesome service and Price
Barbara - Faison, NC 28341
I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
Tech performed the jod very well.
JOHN - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Great
KING - Faison, NC 28341
Did good job of inspecting product
ALEXANDER - Faison, NC 28341
Appreciated the service!
Great Service
Angela - Faison, NC
HVAC Service
LOUIS - Faison, NC 28341
Tech was very and informing and polite
Great service
Alexander - Faison, NC 28341
The serviceman tyler was knowledgeable of job heater work well after completion .
Good service.
JOHN - Faison, NC 28341
Not knowing exactly what should be done and what was actually done and how well it was done makes it difficult to rate. The service man was extremely courteous and seemed very knowledgeable. But I‘ve had some bad experiences with this company so trusting that the job was completed correctly takes a considerable leap of faith.
Great Service
ANNETTE - Faison, NC 28341
Very thorough service
David - Faison, NC 28341
Very pleased with technician
great service
ROY - Faison, NC 28341
great service from tech
LOUIS - Faison, NC 28341
great services
Buster - Faison, NC 28341
kyle does outstanding work.very nice and answer all my dumb ouestion,very knowlegr.
Tech was very polite and personable. Don’t really know the quality of his work. Only hope he did everything he was supposed to do. I have had some bad
John - Faison, NC 28341
Great Service
Garry - Faison, NC 28341
great services
Buster - Faison, NC 28341
the service man was excellent and was well trained.
awesome very nice knows whay needs to be done.
Buster - Faison, NC 28341
Verry professionl
Carol - Faison, NC 28341
GREAT SERVICE
Joan - Faison, NC 28341
Romario T.
serial # 200210513D Tech found circuit #1 shorted to ground. Tested circuit #2 and it appears to be good. Tech found the high voltage wires of circuit #1 (from the plug to the contactor) with slight corrosion and signs of that they have have gotten hot, recommends replacing 526A(black) wire. Pictures on file. Tech checked the contacts on the contactor, and has signs of smoke/burnt, although contactor may be functional, tech recommends replacing the contactor due to challenges present on circuit #1. Tech disconnected the high voltage from on circuit #1 and protected it with electrical tape, and disconnected 24v to the circuit #1 contactor. Circuit #2 turns on after delay time has lapsed. Circuit #1 holds 12.40lbs of R410A. Pictures are on file of the compressor and data tag. Compressor is still under warranty. Office will call the costumer with the quote of the findings. Key lock was removed and was turned in to the guard shack, maintenance workers were not around at the moment.
Matthew L.
Tech found Goodman split system 5 with primary float switch tripped. Drain line was clear. Removed water from primary float switch and flushed drain just in case. Tech suspects primary float tripped due to indoor coil ice melt tripping float switch. Found 11 year old system significantly low on r410a. System holds about 15 lbs total. Tech estimates system is 4-8 lbs low. Tech recommends leak search and refrigerant leak repair. Patricia approved leak search. Tech found no leaks inside of outdoor unit. Tech found leak detector went off on medium and high sensitivity near rust stained section of indoor coil. Tech recommends replacing leaking indoor coil. Will require two techs with 8 foot ladders to move unistrut and replace coil safely. Chris follow up with Patricia about Transportation office 910-267-8551.
Campbell C.
Tech found no difficulties at this time.
Luis R.
Tech returned to replace blower motor on unit 5 unit is operating correctly at this time
Luis R.
Tech found blower motor for unit 5 had failed office will have to order part blower housing is in office tech will need 8 ft ladder Belinda approved repair
Landen H.
Tech washed and serviced unit and found no challenges at this time. Customer was not home tech couldn’t check delta t. Tech could also not check programing of tstat.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Customer extended psa via check check number 1393.
Landen H.
Tech washed and serviced unit and found uv bulb had gone out tech recommended replacement of uv bulb and media filter customer said they would like to wait for now and will call in for replacement on both.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Matthew L.
Tech found Bard wall mounted unit for transportation office not heating or cooling due to the right side blower wheel torn apart. One of the fins of wheel has separated and seized blower operation. To repair existing system, we would need to order OEM Bard double shafted blower motor and both blower wheels. System is R22 and tech cannot guarantee that is the only repair needed. Due to age, cost of repair, and EPA phase out of R22, tech recommends system replacement. Office is running mandatory per Gina. Tech let Patricia know on site that office will follow up. System is down. Tech billed for service call.
Ryan S.
Infant room goodman. Upon inspecting system found room satisfied at 77. Tech began to check unit operation and found system is running with a 56° temp rise with a 80° return air temp and a 136 supply temp. Refrigerant pressures were approximately 95/490. Based on charging chart system should be running at around 88/390. Tech removed multiple pounds of refrigerant to get refrigerant pressures more stable. Tech believes system may have been kicking out on high head pressure resulting in lower supply temperatures. System is running properly at this time and maintaining temp throughout rooms. May need to check air conditioning refrigerant pressures when weather permits to ensure there’s no metering device challenges
Landen H.
Tech washed and serviced unit and found no challenges at this time. Customer paid 159.06 for one time visit.
Arturo A.
Homeowner was not home during beginning of service, wife arrived when tech was finishing up husband was not home tech found no challenges at todays visit system operating properly at this time.
Romario T.
Tech found the breaker tripped for the outdoor system. Tech reset breaker and noticed compressor extremely loud upon a cooling call.tech found the condenser fan motor not operating. Dual Capacitor is rusty on the terminals and contactor has smoke indications with a loud buzzing when 24v go through. Tech found a bad 1/4 825RPM condenser fan motor. Megohmmeter reading for the compressor was on caution level, tech informed that the compressor is stating to go bad. R22 System is 10+ years old, data tag worn off, tech requested a field supervisor to provide the costumer with best solution.
Kyle W.
REPLACED UV BULB. RECOMMEND PLASMAPURE AIR PURIFIER. (MAIN UNIT.) RECOMMEND SURGE PROTECTOR (MINI SPLIT.)
Matthew L.
Install Carrier 2.0-Ton Heat Pump Consultation Code: ENG3KZAI7
Wayne T.
WAYNE AND LOGAN REPLACED A CARRIER PACKAGED HEAT PUMP
Landen H.
Tech text found that system was not heating on heat mode and never seemed to shut off tech found that compressor was not running and the customer only had heat in auxiliary mode tech recommended a new unit and customer agreed comfort Consultant will come out today.
Open T.
Tech performed CMA inspection on Trane split system and Mitsubishi mini split. Found no challenges with either system. Tech replaced two 20*20*1 filters in ceiling and brushed mini split filters clean.
Randy K.
Set appointment with Belinda Bowden for comfort consultant for ducts.
Open T.
Tech found no difficulties at this time. Could not get in touch regards of renewal.
Open T.
Tech found blower and heat strips for air handler above staff break room not running due to a loose polarized plug inside electrical compartment. Tech plugged in polarized plug and used electrical tape to hold plug together tighter to ensure good connection. System is back heating. Removed undesired schedule on vision pro thermostat for the system in the education office. Set thermostat to non-programmable in install setup menu and answered staff questions. Patricia reported being too cold from front office system. Tech found contactor failed inside Goodman outdoor unit by front door. Patricia approved repair. Front office system is back up and running. Tech billed for two diagnostics, minor repair, and contactor.
Open T.
Tech moved thermostat to the other side of the wall. Lanie approved service call and $150 plus tax relocation fee.
Logan K.
Tech is servicing a Nordyne split system.
Logan K.
Tech is servicing a Trane dual fuel system.
