Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Faison, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Faison, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Faison, NC
Our Reviews by City
Excellent service I truly thank ya'll 👊❤❤❤
Ruth - Faison, NC 28341
Today was my first time calling on Jackson & Son heating/Ac system & I got satisfied by Mr.Donnie he was very respectful & kind he talk with me with quality manners & got heat back going I'm very pleased!!!
Repair/replace
Sharon - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Wayne did a good job in diagnosing my problem
Professional Service
SARAH - Faison, NC 28341
Easy and uneventful
good job
LOUIS - Faison, NC 28341
Very professional technician
Olivia - Faison, NC 28341
Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
Awesome service and Price
Barbara - Faison, NC 28341
I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
Tech performed the jod very well.
JOHN - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Great
KING - Faison, NC 28341
Did good job of inspecting product
ALEXANDER - Faison, NC 28341
Appreciated the service!
Great Service
Angela - Faison, NC
HVAC Service
LOUIS - Faison, NC 28341
Tech was very and informing and polite
Great service
Alexander - Faison, NC 28341
The serviceman tyler was knowledgeable of job heater work well after completion .
Good service.
JOHN - Faison, NC 28341
Not knowing exactly what should be done and what was actually done and how well it was done makes it difficult to rate. The service man was extremely courteous and seemed very knowledgeable. But I‘ve had some bad experiences with this company so trusting that the job was completed correctly takes a considerable leap of faith.
Great Service
ANNETTE - Faison, NC 28341
Very thorough service
David - Faison, NC 28341
Very pleased with technician
great service
ROY - Faison, NC 28341
great service from tech
LOUIS - Faison, NC 28341
great services
Buster - Faison, NC 28341
kyle does outstanding work.very nice and answer all my dumb ouestion,very knowlegr.
Tech was very polite and personable. Don’t really know the quality of his work. Only hope he did everything he was supposed to do. I have had some bad
John - Faison, NC 28341
Great Service
Garry - Faison, NC 28341
great services
Buster - Faison, NC 28341
the service man was excellent and was well trained.
awesome very nice knows whay needs to be done.
Buster - Faison, NC 28341
Verry professionl
Carol - Faison, NC 28341
Brett S.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced one 16x20x1 filter. Homeowner renewed 1 system PSA at $373.43 via VISA. System is operating properly at this time.
Brett S.
Tech performed maintenance per service agreement. Tech found no challenges at today’s visit. Tech replaced one 24x 24 x 1. System is operating properly at this time.
Brett S.
Tech performed maintenance per service agreement. Homeowner did not have water available during visit. Tech unable to wash unit/coils. Tech did not have a 16x24x1 filter on truck. Tech will have to drop one off at later date. System is operating properly at this time.
Noah C.
Tech returned to replace coil temp sensor and ambient temp sensor. Tech replaced both, photos on file. Customer not home at time of visit, tech was unable to reach customer via phone for payment. Office will call and collect.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech recommended uv replacement customer declined.
Noah C.
Upon arrival tech found error code 68 displayed at thermostat, customer stated system has still been heating fine with error code showing. Upon inspection tech found 4 flash fault at defrost control board indicating a defrost sensor error. Tech ohmed out all sensors and checked for proper readings according to manufacturer sensor reading chart. Tech found ambient sensor reading slightly out of range, coil temp sensor has no reading and has failed. Tech quoted $449.20 plus tax to replace both sensors. Customer approved repair, need to order sensors and notify customer when available to come back and make repairs. No house call fee per premium agreement.
Brett S.
Tech performed maintenance per service agreement. Homeowner not home during service. Tech found capacitors for compressor testing week. Tech informed homeowner and homeowner contacted landlord. Landlord will wait on repair. Tech replaced one 20 x 25 x 1 filter. System is operating properly at this time.
Joshua W.
Tech arrived and found ecobee thermostat shorted causing system to run all the time. Tech replaced thermostat with VP8000 and programmed thermostat. Tech cycled system by thermostat to verify system came and turned off at appropriate time. System is on and running with 19 degree delta t at this time. Repair is covered under warranty.
Matthew L.
[email protected] Tech inspected Heat Pump package unit #1 (serial 347L). Tested system in each mode for ten minutes each and recorded pressures. Tech called Ruby and let her know findings. Report that corporate got was that another company found head pressure fluctuating and added refrigerant after doing a repair. They suspected non condensibles and recommend pulling charge, vacuum, and recharge. Tech did not duplicate any of these issues. Attached pics of refrigerant running pressures and amp draws. Collected for diagnostic.
Randy K.
I performed a full service maintenance on 9 heat pump systems, 1 Trane package AC, 1 Mitsubishi mini split, washed filters, checked heat strips, T-stats, motor amps, capacitors, cleared drain traps.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. 919 920 7249 updated phone #
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer was not home during maintenance tech was unable to go inside.
Landen H.
Tech dropped off 3 24x24x1 filters.
Joshua W.
Tech found thermostats programmed to run heat strips until it got above 45 degree outdoor temperature, tech reprogrammed thermostats to run heat strips below 25 degrees only, no charge per office.
Luis R.
Tech replaced Variable speed blower motor in break room once replaced system started up no issues tech cycled system with no challenges
Kyle W.
PREMIUM CUSTOMER. FOUND FAILED HOT SURFACE IGNITER. NEED TO ORDER AND RETURN TO MAKE REPAIR.
Luis R.
Tech
Kyle W.
UNABLE TO CONTACT CUSTOMER. BOTH SYSTEMS ARE EXTREMELY OLD/CORRODED. DID NIT DIAGNOSE UNABLE TO GO INSIDE.
Matthew L.
Customer reported fan motor and blade sounded earlier like it was hitting something. Tech started and stopped fan motor multiple times to test it out. Amp draws are in specs. Tech heard no unusual noises. No obstruction to fan blade. Got videos of fan motor running and stopping. Tech found no loose screws on 17 year old unit. No rattling components. Tech brought customer outside and she does not hear it. Tech replaced fan motor one year ago. PSA service warranty guarantees repair for another year of PSA service warranty. Service warranty per Brandon. Tech asked customer to shoot a cell phone video if challenge returns.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Luis R.
Tech performed tune up on dehumidifier did find system operating properly and draining properly tech did brush off filter and sprayed down coil and cleaned right up. Tech educated customer on maintenance plan customer stated they might sell house so declined offer.
David S.
Error message 1 on both head units Tech reset system from outside , found a wire a little loose but doubt that's the issue. Suspect a black out causing the error . Suggested reset the system by pulling disconnect or breaker for 2 minutes then turning back on. Customer was concerned it would happen again and tech taught homeowner how to reset system. No investment in maintenance program due to finances
Ronnie P.
Tech performed ESA on 1 system. Tech found no challenges or concerns with system/operations. Homeowner declined renewal today, tech made estimate and sent to daughter in law. System running properly upon departure.
Joseph C.
Tech returned to replace defrost board, tech replaced board and cycled defrost with no challenges.
Joseph C.
Tech performed ESA on 1 system found no challenges at this visit customer signed this house up for PSA. Customer has own filters