Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Faison, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Faison, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Faison, NC
Our Reviews by City
Repair/replace
Sharon - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Wayne did a good job in diagnosing my problem
Professional Service
SARAH - Faison, NC 28341
Easy and uneventful
good job
LOUIS - Faison, NC 28341
Very professional technician
Olivia - Faison, NC 28341
Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
Awesome service and Price
Barbara - Faison, NC 28341
I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
Tech performed the jod very well.
JOHN - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Great
KING - Faison, NC 28341
Did good job of inspecting product
ALEXANDER - Faison, NC 28341
Appreciated the service!
Great Service
Angela - Faison, NC
HVAC Service
LOUIS - Faison, NC 28341
Tech was very and informing and polite
Great service
Alexander - Faison, NC 28341
The serviceman tyler was knowledgeable of job heater work well after completion .
Good service.
JOHN - Faison, NC 28341
Not knowing exactly what should be done and what was actually done and how well it was done makes it difficult to rate. The service man was extremely courteous and seemed very knowledgeable. But I‘ve had some bad experiences with this company so trusting that the job was completed correctly takes a considerable leap of faith.
Great Service
ANNETTE - Faison, NC 28341
Very thorough service
David - Faison, NC 28341
Very pleased with technician
great service
ROY - Faison, NC 28341
great service from tech
LOUIS - Faison, NC 28341
great services
Buster - Faison, NC 28341
kyle does outstanding work.very nice and answer all my dumb ouestion,very knowlegr.
Tech was very polite and personable. Don’t really know the quality of his work. Only hope he did everything he was supposed to do. I have had some bad
John - Faison, NC 28341
Great Service
Garry - Faison, NC 28341
great services
Buster - Faison, NC 28341
the service man was excellent and was well trained.
awesome very nice knows whay needs to be done.
Buster - Faison, NC 28341
Verry professionl
Carol - Faison, NC 28341
GREAT SERVICE
Joan - Faison, NC 28341
Romario T.
Serial #200210513D Tech replaced circuit #1 compressor and filter dryer. Pressure tested to 300 psi, performed triple E-vac to acquire a proper vacuum below 500 microns. Charged system with 12.4oz of R410a refrigerant. Tested the compressor/cooling cycle. System is back cooling. Repairs were pre-approved.
Luis R.
Tech found a/h was making loud noise. Upon further inspection tech did find blower motor was the source of the noise tech did measure amp draws and found it at 3.33 on high speed FLA is 6.0 amps tech did lower the speed taps to medium to quiet the noise. Noise did get slightly quieter but still is present. Tech believes since it is open return and system is hanging in middle of room nose will still be present.
Joseph C.
Tech performed ESA on 1 system found system leaking refrigerant at coupling on suction line tech informed customer, stated he is going to call company that installed system. No further challenges at today’s visit.
Kenny C.
Performed ESA. Recommended plasma air. Homeowners are very interested in product. Will discuss it over with each other and call in.
Kenny C.
Performed ESA, left filter on front porch.
Kyle W.
REPLACED DEFROST CONTROL BOARD. CYCLED SYSTEM WITH NO FURTHER CHALLENGES.
Kyle W.
FOUND DEFROST CONTROL BOARD FAULTY CAUSING BLOWER/HEAT STRIPS TO RUN CONTINUOUSLY. HEAT PUMP WORKING PROPERLY. PULLED POWER TO HEAT STRIPS FOR TIME BEING. NEED TO ORDER WARRANTY CONTROL BOARD AND RETURN TO REPLACE.
Noah C.
Upon arrival tech found low voltage fuse blown. Tech fount short in thermostat wire in electrical cabinet where jacket had worn through on wire due to wire being placed on metal housing. Tech pulled wire through and wrapped wire in electrical tape and replaced fuse. Tech restored power and monitored system operation, system is back up and heating. No charge per new install and premium service agreement.
Kyle W.
FOUND BLOWER CAPACITOR FAILED. REPLACED CAPACITOR/REPAIRED WIRING SYSTEM IS BACK UP AND HEATING. SPOKE WITH MRS. PEÑA APPROVED VIA PHONE.
Josh C.
Performed routine maintenance on 2 systems per energy savings agreement. Split system - technician found no challenges with this system at this time. The system is operating normally at the time of maintenance. Delta t observed while performing service was 20 degrees. Package Heat Pump - no issues discovered while servicing this unit today. System is operating normally in both Heat and cool modes. Delta t observed on todays visit was 20 degrees. Customer notified tech of a hole in the ductwork underneath the home. Tech located hole and patched with duct tape to prevent air leakage. Tech was also instructed not to worry about going under the home on the un-incapsulated side due to the crawlspace being too narrow and the customer having plans to make it deeper.
Josh C.
Performed routine maintenance per energy savings agreement. Technician found no challenges at this time. The system is operating normally in both Heat and cool modes. Delta t observed at today’s maintenance was 20 degrees. Due to the significant amount of bacterial growth in the system, the technician recommended installing a plasma pure air purifier to keep the system and ductwork clean and improve overall indoor air quality. Tech quoted 810 plus tax for air purifier. Customer declined.
Joseph C.
Tech performed ESA on 1 system found no challenges, tech recommended plasma air purifier customer very interested wants to get next visit unable to do at this time.
Ricardo T.
Tech performed maintenance per energy savings agreement tech found no challenges at todays visit system is operating properly at this time. Tech recommended surge protection homeowner not interested at this time maybe next visit.
Joseph C.
Tech performed ESA on 1 system found hood separating from house tech siliconed back up with no issues. Customer may be calling soon to have customer supplied t stat installed.
David C.
New 3.0-Ton Duct System w/ Return
Luis R.
Tech found display light up and no buttons in display tech suspects faulty display tech quoted for replacing thermostat customer declined said he can control from phone he will wait till it doesn’t work completely
Arturo A.
Tech washed and serviced unit and found no challenges at this time.
Ronnie P.
Tech performed ESA on system. Tech found leak in bottom corner of evaporator coil. Tech called field supervisor and informed him of findings, supervisor had technician check Delta T and it is 20 degrees so field supervisor did not come out today. Customer was visibly upset at findings and had his compressor replaced 2 years ago. Technician informed homeowner we will keep our eye on it and check it again thoroughly in 6 months. Tech found no other challenges or concerns, system is running properly at this time. Tech did not have 24x24x1 filter, next tech in area please drop off one.
Ronnie P.
Tech performed ESA on 2 systems. With the Air handler in attic, leak detector detected leak in evaporator coil, also primary drain pan is rusted out. Tech did not test with water as it would fill up in secondary pan. System is 35 years old. Tech called field supervisor upon findings. Tech finished maintenance on rest of split and package and found no problems. Tech unable to megaohm compressor on split, very tight fit and could not get inside. Package system tested good in heat and cool, all 3 burners are working properly. Tech cleaned both systems thoroughly. Crawlspace very dry but tech noticed dryer vent had fallen, tech reattached dryer vent (temporary fix). Homeowner declined replacement for system, says he will replace when it stops working in total. Delta T was 12-13 degrees upstairs. Both systems are running at this time. Next visit for spring ‘24 should be pre paid, no extension today.
Luis R.
Technician found unit low on refrigerant r22 technician found pressures at 40/130 technician educated customer on leaks and leak search customer approved leak search tech found leak on back side of evaporator coil coil is extremely rusty tech set up a cc to come out give quote for system replacement
Matthew L.
Tech found disconnect in the off position for AHU above drop ceiling in education office. Primary pan is holding some standing water in the back left corner away from drain exit. Aux pan is full of water. Tech poured two gallons of water into primary pan, but did not see any cracks or leakage from primary pan. Air handler is not dripping into aux pan. Confirmed water is draining outside. Tech pumped all the water out of auxiliary pan and restored power at disconnect. System is back draining and cooling. No charge for callback.
Luis R.
Tech found water in drain pan again tech inspected drain and drain did have fall and was draining tech checked pressures and found them within specs tech does not believe unit is freezing up and thawing out to fill pan up tech did pour blue alge water directly into a/h drain pan and found a puddle of water in back corner rise slightly 90 percent of water tech poured went into the primary drain and out the building tech believes there is a rack in the back corner of the drain pan causing unit to leak into the aux pan slowly unit it fills up Jerry is to find availability of pan will require 2 techs and all day to remove ceiling grid coil put new angel since there is a angel in the middle way of the coil and will prevent coil removal unit is 2011 tech did recommend for unit replacement due to cost of repair and age of system and possible future issues at that age
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Landen H.
Tech washed and serviced both units and found evap leak in package unit tech called in package unit. Customer extended psa 2 system’s monthly.
Landen H.
Tech installed 20x25x3 media filter customer paid via card.
