Grifton NC Heating & Air Conditioning Services
Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Grifton, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Grifton, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Grifton, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service
Hope - Grifton, NC 28530
Ricardo is very courteous and professional. Ricardo is very knowledgeable in his profession and I was very comfortable with his answers to my questions.
Excellent and professional service!
Scott - Grifton, NC 28530
I enjoyed working with Caleb in order to make this happen. the service techs were great and very professional.
Great service
John - Grifton, NC 28530
Fantastic
Johnson - Grifton, NC 28530
Kyle was absolutely great! He was professional and quick with the fix that helps our entire family cool off again! Thank you!
Excellent service
John - Grifton, NC 28530
This is my second time working with Jackson and Sons. They really are unmatched when it comes to professionalism, knowledge, and making the process quick and easy to understand. Highly recommend
Excellent service!
WILSON - Grifton, NC 28530
Joseph Clark did very well, he was professional and stayed on task with no issues. Joseph is kind and I recommend him for future services.
Wonderful
Ashley - Grifton, NC 28530
Great job done
Patricia - Grifton, NC 28530
He was a joy to have work on my unit. I hope to have him to be the one to come back and do work if and when needed.
Great service
Wayne - Grifton, NC 28530
Our technician was professional, very knowledgeable and informative. We received great service.
Excellent Service
Ashley - Grifton, NC 28530
Very professional service
Sandy - Grifton, NC 28530
Kyle checked everything on my unit and found issues that would have gone unnoticed and caused problems in the near future. Very observant and so pleasant to work with
Professional and friendly. Addressed all concerns.
Connie - Grifton, NC 28530
Good Service
Kathleen - Grifton, NC 28530
Great service as always
Sandy - Grifton, NC 28530
Thanks for sending an experienced tech out! Mike was very nice and informative!
Joseph C.
Tech found wire nut fell off of y circuit, tech put new wire nut and secured system is now back operating properly, no charge per office due to recent maintenance.
Mike A.
Workshop under construction won’t be ready for any split until April
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer will give us a call at the end of the month for renewal.
David S.
—Outdoor fan motor capacitor tested weak. Recommend replacement of 5 mfd capacitor. Outdoor fan motor amperage slightly high. FLA 1.5, actual 1.51. Suspect high amperage due to weak capacitor. —Replaced 5 mfd Outdoor Fan Motor Capacitor per prior approval.
Dawson M.
Tech serviced and cleaned unit. Tech found lint all over evaporator coil. Tech used coil brush to clean off any excess. Tech found evaporator coil showing signs of rust. Tech could not find a consistent leak. Tech also found compressor side of capacitor reading at 50.8/45. Tech recommends turbo capacitor. Customer would like to wait to replace. Last technician that came out claimed second set of heat strips were not energized. Unit is struggling to heat properly.
Dawson M.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech could not get a picture of crawl space due to last technician breaking the entrance door. Customer barricaded entrance to avoid animals getting in.
David S.
—Performed CMA Full Service on 1 Split AC System. —Outdoor fan motor capacitor tested weak. Recommend replacement of 5 mfd capacitor. Provided estimate for capacitor. Outdoor fan motor amperage slightly high. FLA 1.5, actual 1.51. Suspect high amperage due to weak capacitor. —Compressor tested caution on megohm test. This indicates motor windings insulation is deteriorating and compressor/motor may be due for failure. Addition of a Compressor Hard Start Kit may prolong the lifespan of the compressor. Provided estimate for Hard Start Kit. —System operating correctly at this time, with exceptions as noted above.
Alex R.
Found mainline for the kitchen and laundry sink stopped up 100% about a 30 foot run. Cleared the drain from under the house and tested with the sink. Everything is draining properly now.
Kyle W.
Sequencer assembly is intermittently failing causing 2nd bank of heat strips to be unable to energize. Declined repair at this time. Will call when ready. Built estimate.
Derek J.
Upon arrival tech was informed system heat strips did not seem to be coming on. Inspected and found heat strips not receiving line voltage at equipment, it received 76 volts at disconnect and 246 volts from breaker in panel. Tech found another disconnect under house for heat strips with a blown 60 amp fuse. Tech replaced both fuses under house and systems heat strips started working accordingly. System is back operational at this time.
Alex R.
Looked at the tankless heater and advised the customer of possible chances of holes in the heat exchanger if we flush the unit. Customer has decided to not flush the heater at this time and is going to let the heater be until it has a failure point down the road.
Romario T.
Found the compressor not plugged in. Corrected the challenge and tested heat afterwards. 100 degrees supply temp from 2 stage heat pump only. No charge due to recent ESA visit. Customer requested a duct system replacement quote. Office would need to call homeowner to schedule a visit from one of our field supervisors.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees upon departure, customer wants to wait full year to renew maintenance agreement
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, tech recommended replacement of uv bulb inside system customer approved at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer renewed PSA agreement, will need to drop off 1 14x14x1 filter next time we are in the area
Chris A.
Tech washed and serviced outside Condenser, customer would like to reschedule to have air handler done. Tech was not able to step inside due to baby sleeping, could not see thermostat, change filters, or get delta T. Tech also found broken pipe in crawlspace with water around it and a sewer smell. Tech informed customer and also informed them we do plumbing.
Chris A.
Tech washed and serviced unit. Customer had to leave mid service, tech was unable to leave filters or check delta T. Tech found duct work to be in poor condition. Tech also found blower to be forming rust and is very dirty. Tech called customer to recommended plasma air and possible duct work replacement. Customer did not pick up. Unable to get delta T.
Aidan T.
- Tech found supply duct disconnected from gas pack upon arrival. Received approval and reconnected existing duct. Recommended replacing a five-foot section to establish a proper connection. Customer will wait until the issue reoccurs before replacing. - Recommended a premium service agreement; customer will contact office with decision. - Replaced 16x20x1 air filter. System is operating normally at this time.
Spencer C.
Tech found system low on refrigerant based on low suction and high superheat with a piston. The only leak present was at the suction Schrader valve. Tech verified valve was leaking even with the cap on. Valve gas no seal. Tech also recommended installing a low ambient control due to system running ac mode even when it’s cold outside. Tech recharged system, replaced valve and cap and system is operating properly at this time. Office will have to send estimate for low ambient control.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Unit is up heating and cooling properly at this time. Customer invested in esa monthly.
Luis R.
Tech found compressor was getting in high pressure. Upon further inspection tech found blower motor was not running. Tech informed customer on findings variable speed blower motor had failed. Tech checked warranty on system only had 1 year warranty. Tech informed customer on findings and he will call us back once he makes decision.
Juan R.
Install Carrier 2 Ton Heat Pump With Coil With WiFi Programmable Thermostat
Chris A.
Tech washed and serviced unit, found no challenges at today’s visit. Customer was interested in surge protector, tech left an estimate and customer will talk it over with his brother. Did not have a 24x24x1 filter customer states they will purchase some. Unit is cooling with a delta T of 21.
Norman A.
Meter is not turn it rock back and forth ever 10 to 15 min Customer state that water company say it only happen at 8 in morning a leak would not have a time frame to be leaking crawl under house no leaks
Landen H.
Tech washed and serviced unit and found no challenges at this time (unit is 6 months old ). Tech recommended plasma air cut would like to wait for no tech left brochure. Unit is up heating and cooling properly at this time.
Landon C.
Tech performed preventative maintenance and serviced package heat pump and mini split system. Tech found dust in return vent and recommended media filter to enhance indoor air quality and extend filter changes. Tech also recommended UV Light to enhance indoor air quality and help prevent microbial growth on evap coil. Customer did not invest at this time. Mini split is up and running with a delta t of 19. Package heat pump is up and running with a delta t of 20. Tech cycle heat to ensure system is operating efficiently for the winter months.