Jackson and Sons has been serving the heating and air conditioning needs of Stantonsburg, NC residents and businesses since 1974.
Our reviews below from your neighbors in Stantonsburg, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Stantonsburg, NC
Our Reviews by City
Excellent Service!
DOWNING - Stantonsburg, NC 27883
Excellent service
ELMORE - Stantonsburg, NC 27883
Excellent service
ELMORE - Stantonsburg, NC 27883
Very Good work
BEST - Stantonsburg, NC 27883
Excellent
BEST - Stantonsburg, NC 27883
Experience was very good. Very professional
Great service always
ELMORE - Stantonsburg, NC 27883
Excellant
George - Stantonsburg, NC 27883
Service Tech was on time and very professional.
Reliable and trustworthy service by Nate
Meredeth - Stantonsburg, NC 27883
Mate was knowledgeable, thorough, meticulous, and concerned about doing the job correctly.
Great service
Odell - Stantonsburg, NC 27883
Very good on time experience what he was doing and fast
Professional and efficient seevixe
Meredeth - Stantonsburg, NC 27883
Noah, from Jackson and Sons, is knowledgeable, conscientious, efficient, and attentive . He is also very courteous.
Above and beyond service!
MIKE - Stantonsburg, NC 27883
Great job by our service technician Logan during our regularly scheduled system check up. He went the “extra mile” by helping us with a thermostat programming issue. Very satisfied customer here in Stantonsburg!
Continuing great service
Charles - Stantonsburg, NC 27883
Great service
BILL - Stantonsburg, NC 27883
Great Customer Service
Niki - Stantonsburg, NC 27883
Ricky came by today to do some routine maintenance on our new system and he was a wealth of knowledge. Very informative and great personality. I enjoyed having a conversation with him even after he was finished with the ‘checkup’.
Great service
Bill - Stantonsburg, NC 27883
Top notch professional and courteous employees.
Jackson and Sons repair
Meredeth - Stantonsburg, NC 27883
I find Jackson and Son to be professional , prompt, efficient, and knowledgeable.
Great!
Gertie - Stantonsburg, NC 27883
The technician was polite to me and respectful of my home. He explained what he was going to do and when completed he told me what he had done.
Focused on customer service and satisfaction
Meredith - Stantonsburg, NC 27883
This is the third time a J&S service man has come to my home and each one has been very professional, knowledgeable, and efficient . I wish I had found Jackson and Son years ago!
Great service
Tim - Stantonsburg, NC 27883
Went beyond to make sure the unit was working right
Great service
Martha - Stantonsburg, NC 27883
Josh C.
Performed routine maintenance per energy savings agreement. Technician found no challenges at this time. System is heating properly and holding a delta t of 20+ degrees. Tech recommended a plasma whole house air purifier for optimal indoor air quality. Customer renewed maintenance agreement via check.
Campbell C.
Tech found no difficulties at this time. System operating perfect. Top of unit is bent homeowner mentioned she’s been waiting for system to be replaced since installation.
Noah C.
Tech performed CMA on one system, tech cleaned system thoroughly. Replaced two 20x20x1 filters. System is heating and cooling properly at this time, upon inspection tech found compressor megged in the yellow range at condensing unit. Tech recommended replacing system, system is 20 years old.
Ricardo T.
Tech performed maintenance per energy savings agreement. Tech informed homeowner of ac renew and suggested adding at todays visit stated she will hold off for now. System is operating correctly at this time. Replaced 2 14x24x1 filters.
Josh C.
Performed PTU. System is operating normally at this time.,both heating and cooling are operational at the time of visit. The delta t observed on the day of service was 20 degrees. One challenge noted by the tech was that there is significant bacterial growth in the system, leading to poor indoor air quality and decreased efficiency. Tech recommended installing a plasma pure air purifier in order to combat bacterial growth. Tech quoted 810 plus tax. customer would like to discuss with husband before installing plasma. Customer is invest in PSA plan and paid 89 for todays visit.
Donald S.
Replace a rollout switch. Terminal broke off of switch due to rust.
Romario T.
Serial #1612H04372 Gas pack. Found the inducer motor running upon arrival. Ignition control board was giving a 6 flash code(rollout switch open). Roll out switch has a broken/rusted terminal, need to be replaced. tech checked the heat exchanger and found no cracks at this time. Heat exchanger face plate does have rust and also around the entrance tubes to the heat exchanger but no cracks found at this time. Tech provided the costumer with an estimate to replace the rollout switch and agreed to order the rollout switch. Heat side of the system is down for now, tech left the Thermostat on cool for right now to avoid having the inducer motor operating at all times. Rollout switch was also left disconnected. No house call due to recent ESA visit.
Joshua W.
Performed maintenance, tech found no issues with system at todays visit, customer not home so tech could not change filter, check temps or collect signatures. Please mail hard copy to address.
Joshua W.
Tech found face plate and entrance to heat exchanger is rusted but has no cracks, informed customer of condition. Tech found no issues. System is back on and working properly at this time. Please mail hard copy to customers address.
Kenny C.
Performed ESA. For future reference, homeowner is a 2 system ESA 1 vist a year. Homeowner extended ESA
Landen H.
Tech washed and serviced Unit and found no challenges at this time.
Joseph C.
Tech performed ESA on 1 system found no challenges at today’s visit, customer uses own filters.
Landen H.
Tech washed and serviced unit and found the unit was 33 years old tech tested compressor and leaked tested evap and condenser coil and found no leaks unit is running with a delta t of 23. Customer did not wish to invest in esa.
Adam T.
HVAC Repairs. As I embarked on addressing the HVAC system's issue at the client's home, I recognized that the system was emitting unusual noises. After a meticulous investigation, I traced the source of the problem to a loose blower motor. Through a series of careful adjustments and securing, I successfully resolved the issue, ensuring that the blower motor operated smoothly and effectively, and eliminating the disruptive noise that had been occurring.
Joshua W.
Tech arrived and found thermostat satisfied at 70, tech performed one system psa, tech replaced defrost board(cnt05482), tech found no issues at todays visit, tech spoke with customer about renewal of agreement and customer decided on renewing agreement. Tech got good delta t of 20 degrees.
Joshua W.
Tech arrived and knocked on door, customer was not home, tech got started outside and cleaned coils and checked operations. Tech found no issues at todays visit. Tech could not access inside due to customer not being home, tech left 2(24x24x1) filters and pad, pens and business cards on front porch by door. Tech also could not collect customer’s signatures at this time.
Kenny C.
Tech disconnected dryer vent and got brush out from dryer vent. Tech re-secured dryer vent.
Donald S.
Diagnosed defrost board and harness going to board to be faulty Will need board and harness.
Ricardo T.
Customer wasn’t home during maintenance Tech left filters on porch Tech let customer know that water spicket wasn’t working, customer stated she will call back for us to finish maintenance when she gets spicket fixed Tech was only able to check and clean electrical and check amp draws No inside work performed
Michael H.
Tech returned to verify system operation. Tech took temperature measurements at the vents and found system changing air temp by 20-21 degrees. Tech measured refrigerant pressures within specs at this time. System is working as design at this time. System could have a indoor TXV challenge but not showing any signs right now.
Michael H.
The system system looked to be low on refrigerant. Tech tried to perform a leak search on the evaporator coil but found no leaks. Added refrigerant to improve refrigerant readings and to get system cooling. Tech added 11 oz. of R-410 when subcooling came up to specs. Need to contact customer and check on operation and possible schedule a return visit to further diagnose. Call on 7/3.
Joseph C.
Tech performed ESA on 1 system tech found blower door partially off tech secured. Tech also found indoor coils caked with debris, tech found no filter in return tech informed customer to keep filter in. No further issues at today’s visit tech was unable to wash unit due to no water spigot.
Campbell C.
Tech found no difficulties at this time.
Matthew L.
Tech found Mitsubishi mini split system dripping water due to having drain line completely clogged with algae. Tech used shop vac to clear blockage and flushed drain with 3 bottles of water to ensure it is draining. Tech found washable filters completely clogged with dust. Tech washed filters with water hose outside and brushed dust off of indoor coil. Tech recommends that homeowner lift front cover and wash the filters in the sink each month. System is cooling and draining. Tech collected for drain cleaning and service call. Customer expressed interest in adding this Mitsubishi mini split and also the Mr Cool mini split for the pool house that has not yet been installed to the PSA. Tech quoted another $568 plus tax to add two mini splits to PSA. 3 system PSA is $847 plus tax per year. Customer will discuss with her husband and can call office back to upgrade plan if she chooses. Tech explained where washable filters and drain exit were on Mitsubishi mini split so they can clean f
Matthew L.
Tech found compressor inside Goodman outdoor unit on front left side of church (front atrium thermostat) not running due to a failed 40/5 dual run capacitor. Customer approved replacement of capacitor. Tech replaced and monitored system in cooling mode. Tech also found 10uf blower capacitor under church reading 12% weak. Manufacturer tolerance is 5%. Tech also recommends replacing blower capacitor. Declined blower capacitor today. Collected check for service call and dual capacitor. Charles Uzzell is the point of contact for CMA quote. 6 systems. 2 package units, two split systems, and two gas furnaces. Please print and mail a paper copy.
