Stantonsburg NC Heating & Air Conditioning Services
Local Reviews
for Stantonsburg, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service
Walt - Stantonsburg, NC 27883
Great service
Ryan - Stantonsburg, NC 27883
Noah was knowledgable and professional. He was respectful and addressed our needs perfectly.
Great experience!
Ryan - Stantonsburg, NC 27883
Didn’t meet Wayne myself but my wife thought he was amazing! She said she has never been so pleased with anyone she’s ever dealt with in the service industry! She doesn’t throw around compliments lightly so it’s well deserved. 10/10
Great service!
Robin - Stantonsburg, NC 27883
Excellent
Robert - Stantonsburg, NC 27883
Jackson and Sons : their focus is in customer satisfaction by providing professional care of my HVAC equipment.
Meredeth - Stantonsburg, NC 27883
Matthew was thorough, thoughtful, meticulous, and focused in customer satisfaction. He knows his business, for sure !! I trust him .
Great service
Steve - Stantonsburg, NC 27883
Good kid. Which I knew he would be. I know his mom and dad
He did a great job!
Michael - Stantonsburg, NC 27883
David started up my units and was very professional. He explained how to operate them properly and answered all of my questions.
Excellent service as always!
BAREFOOT - Stantonsburg, NC 27883
He is always great to work with and very professional.
Excellant Service
Walt - Stantonsburg, NC 27883
My wife was very pleased with service . Ricardo preformed the check-up with a professional manner.
Excellent Service!
DOWNING - Stantonsburg, NC 27883
Excellent service
ELMORE - Stantonsburg, NC 27883
Excellent service
ELMORE - Stantonsburg, NC 27883
Very Good work
BEST - Stantonsburg, NC 27883
Excellent
BEST - Stantonsburg, NC 27883
Experience was very good. Very professional
Great service always
ELMORE - Stantonsburg, NC 27883
Excellant
George - Stantonsburg, NC 27883
Service Tech was on time and very professional.
Reliable and trustworthy service by Nate
Meredeth - Stantonsburg, NC 27883
Mate was knowledgeable, thorough, meticulous, and concerned about doing the job correctly.
Great service
Odell - Stantonsburg, NC 27883
Very good on time experience what he was doing and fast
Professional and efficient seevixe
Meredeth - Stantonsburg, NC 27883
Noah, from Jackson and Sons, is knowledgeable, conscientious, efficient, and attentive . He is also very courteous.
Above and beyond service!
MIKE - Stantonsburg, NC 27883
Great job by our service technician Logan during our regularly scheduled system check up. He went the “extra mile” by helping us with a thermostat programming issue. Very satisfied customer here in Stantonsburg!
Continuing great service
Charles - Stantonsburg, NC 27883
Great service
BILL - Stantonsburg, NC 27883
Great Customer Service
Niki - Stantonsburg, NC 27883
Ricky came by today to do some routine maintenance on our new system and he was a wealth of knowledge. Very informative and great personality. I enjoyed having a conversation with him even after he was finished with the ‘checkup’.
Great service
Bill - Stantonsburg, NC 27883
Top notch professional and courteous employees.
Ricardo T.
Tech washed and serviced unit and found fan cap testing weak tech informed customer on findings and found no other challenges at this time. Customer renewed PSA 1 sys.
Noah C.
Upon arrival tech gave system a call for heat at thermostat and monitored system operation. Refrigerant pressures, amp draws and all electrical components tested within spec at condenser. No airflow issues, amp draws also within spec at air handler. Tech cycled power on and off to system several times to try and duplicate issue but could not. System is heating properly, stated to call if issue happens again.
Aidan T.
- Tech found 6 flash (open pressure switch) fault code upon arrival and reset for testing. Cleaned pressure switch inlet and flushed tubing. - Cleaned burners and adjusted low stage natural gas pressure from 1.95” WC to 1.75” WC. - Observed draft inducer overheating when energized for second stage and shutting down, opening the pressure switch and short cycling. Ignition control board is intermittently allocating 240 volts to inducer and should also be replaced. Customer approved warranty price to replace the draft inducer assembly and the ignition control board. - Customer is interested in upgrading service agreement to the premium plan when renewal is due. - Removed W2 from the circuit to only allow W1 operation to preserve the draft inducer until replaced. System operating normally in first stage at this time.
Noah C.
Upon arrival tech found thermostat satisfied at 72 degrees. Ran system and found heat pump and heat strips operating properly. Found plastic fence around unit with leaves against condenser coil causing airflow restriction. Recommend removing fence, brushed leaves. Also found both air filters inside dirty. Recommended replacing. System is heating properly.
Landen H.
Tech returned to drop off 24x24x1 filter
Norman A.
Say house clog up again pull lied on septic tank is full with water again and didn’t fine leak me a home owner sat and meter didn’t turn
Aidan T.
- Tech found failed hot surface igniter upon arrival. Advised customer no guarantee of long term operation considering age and condition of the furnace and recommended a full system replacement. Also recommended replacing the whole burner assembly on account of corrosion. Customer opted to only replace the igniter. - Tech replaced igniter and observed very low gas pressure. Gas valve was set to natural gas pressure at 3.02. Converted gas valve to LP and set pressures to 11.17/9.37. - Recommended premium service agreement; customer will inform office of decision. System is operating normally at this time.
Landon C.
Tech preformed preventative maintenance and serviced system. Tech found no challenges at this time. System is up and running with a delta t of 36.
Noah C.
Found limit switch failed at gas pack, replaced and tested. Did not have correct sized switch on truck. Will need to return with smaller switch or uni bit to drill mount hole bigger. Left switch off truck in unit through mount hole to get system running. Will need to return with new switch as customer approved estimate.
Sherrill Wayne T.
Install custom filter grill
Aidan T.
- Tech replaced failed ignition control board and confirmed proper operation. - Checked natural gas pressure reading 5.47/3.43 in second stage. - Advised customer that the compressor was reading in the caution zone during previous service visit. - Previous tech inspected the heat exchanger and found no concern. Advised customer that the system is aged and the warranty is expired - if any major repairs are needed, tech recommends replacing the system. - Sprayed insect repellent inside and around the package unit per customer request. Confirmed clean air filter and blower operation. - Draft inducer is drawing 0.34 amps in second stage. Customer inquired about lifespan - tech advised all components have the potential to fail at any time on account of age. - Tech recommended opening all the doors to circulate air. System is operating normally at this time. Collected check.
Chris A.
Tech washed and serviced unit. Upon arrival customer explained a burnt smell they had smelled a while ago, office couldn’t send anyone out and reccomended vacuuming return. Customer has not smelt burnt smell but reccomended media filter to keep build up from returning. Tech also reccomended replacing UV bulb. Customer not interested. Unit is operating properly holding a delta T of 19. Customer requested another 24x24x1 be dropped off.
Romario T.
Tech found an ignition control board not sending 240V to the inducer motor. Tech found a cockroach on the back of the ignition board right where the inducer motor powers up from. Board is faulty and would need to be replaced. Customer approved ordering the ignition control board. Customer requested to expedite it if possible due to health conditions.
Amber W.
Replaced breaker for upstairs air handler and condenser. 50 amp in main panel for air handler and 30 amp for condenser in disconnect. Filter grill will not work in the return hole. Need to come back with a 30x42 flat transfer type grill.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Sherrill Wayne T.
Install Carrier 3 Ton Heat Pump With Air Coil With (2) Plasma Air With WiFi Programmable Thermostat
Kyle W.
Upon arrival found furnace showing 4 flash fault code for open limit. Tested limit switches found all closed indicating faulty ignition control board. Fault codes present instantly after cycling power without attempting to light also indicating faulty board. After cycling power several times control board intermittently worked and flame ignited. Found flame to be smooth until blower is energized flame begins to flicker orange and system shuts down indicating faulty heat exchanger. 21 year old system. Handed over to field supervisor. Shut gas off to system.
Joseph C.
Tech arrived and found capacitors jumpers burnt in half and heat strip wire burnt not allowing both heat strips to come on. Tech repaired all burnt wires and installed surge protection after approval, all capacitors tested good system is now operating properly.
Spencer C.
Running another call first
Tyler T.
Tech washed and cleaned system there was an electrical issue and was not able to get temperatures or amps or anything will need to come back after issue is fixed, customer contacted Wayne electric to fix problem
Norman A.
Whole house is back up pull septic tank lid it is full Replace leak gate valve on main water line
Romario T.
Found extreme sud on the last burner and also on the orfice. Tech cleaned out the burners and unclogged the orfice, tested heat afterwards. System is back heating. Tech did recommend the customer to upgrade her membership to premium and also recommended to replace the 3 inshot burners due to extreme corrosion. Customer only wanted to upgrade the membership to premium and approved today’s repairs.system is back heating. Customer had a $25 off coupon.
Juan R.
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Dalton B.
Dug out under duct work and fixed drain line for air handler in the attic
Logan P.
Tech performed service on trane package unit. Homeowner was not home at the time. Tech talked over phone with customer. Customer did not renew maintenance plan, said will hold off. Delta t is within specification. Found no other challenges at todays visit.