Deep Run NC Heating & Air Conditioning Services
Local Reviews
for Deep Run, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service experience!
Jill - Deep Run, NC 28525
Tech Noah diagnosed and explained issue. Explained all repair options without trying to oversell. Office personnel were easy to reach and flexible when I needed repair appt rescheduled. Same tech returned and fixed the equipment efficiently, ensuring everything worked correctly. Very pleased overall with entire process.
Great
Pat - Deep Run, NC 28525
Was very nice. Good job and very polite 👍
Very good
Adrian Grubbs - Deep Run, NC 28525
Excellent Service!
Keith - Deep Run, NC 28525
Nick is GREAT! Friendly, knowledgeable, Customer Service focused, detail oriented, and thorough. Would be glad to have him be our regular Service Technician!
Awesome Service!
Betti - Deep Run, NC 28525
Alex R. was awesome and made my first experience using Jackson & Sons Plumbing a great one. Jackson & Sons has proven how awesome they are with my previous HVAC experiences and now they have added Plumbing and what a blessing that is! Alex R. determined the best solutions to my plumbing issues, and he took time to explain everything, and accomplished repairs with great expertise. I highly recommend Alex R. and Jackson & Sons for all your plumbing concerns.
Great Installation Experience!
Betti - Deep Run, NC 28525
It was exciting to get my new Carrier heat pump installed by Jackson & Sons. Juan & Shane did the install and were an outstanding team demonstrating great competence, expertise and efficiency. Juan & Shane were both so friendly and courteous and took time to answer all of my questions and made the whole experience awesome. I am pleased with this new system already and I am confident that Jackson & Sons will keep it running perfectly for me.
Outstanding Service and Teamwork!!
Betti - Deep Run, NC 28525
My first experience with Jackson & Sons was awesome. So thankful I gave them a call. All personnel on the phone were courteous and very responsive. After quickly sending me an awesome technician Matthew, I also had the great experience of meeting his field supervisor Bryce who came & together they found the best solution for my heat pump issues. So looking forward to the installation of a great new Carrier heat pump. Bryce was so courteous and helpful. It is great to see such professionalism & teamwork of the staff at Jackson & Sons who truly show they care about their customers and strive to give the best service. So thankful I chose the team of Jackson & Sons to help me.
Outstanding Service!
Betti - Deep Run, NC 28525
I am so thankful to find such an awesome friendly & caring company to take care of my heating & cooling needs. I called for the first time & everyone on the phone was so courteous & eager to help me. They responded quickly & sent out an awesome technician, Matthew. He was so thorough and took time to carefully explain all of his findings to me, and worked diligently to provide solutions to all of my heat pump issues. Matthew and all of Jackson & Sons are the best!
Quick and excellent service.
REAGAN - Deep Run, NC 28525
Campbell was right on time. Fast and friendly service.
Excellent Service!
Keith - Deep Run, NC 28525
Excellent service
CURVIN - Deep Run, NC 28525
Fast and efficient. Very friendly and knowledgeable
Very good
RTM - Deep Run, NC 28525
Excellent Service!
Keith - Deep Run, NC 28525
Excellent Service
Keith - Deep Run, NC 28525
Very good service
RTM - Deep Run, NC 28525
Good service
RTM - Deep Run, NC 28525
Good service
RTM - Deep Run, NC 28525
Great
ELEANOR - Deep Run, NC 28525
He did a great job very nice young man
Excellent service
RONALD - Deep Run, NC 28525
Technician seemed to be very competent.
On time , on schedule .
Baird - Deep Run, NC 28525
polite, courteous, and informative
Greg - Deep Run, NC 28525
Kyle was very professional and knowledgable. Even though the issue was much more than I expected, Kyle explained the issue and the reason for the expense.
Excellent service
Ronald - Deep Run, NC 28525
Did everything they said they would , all a man could ask for .
BAIRD - Deep Run, NC 28525
I am new to the area . There are many heating and cooling company’s , glad I got hooked up with a good one .
Great service!
MICHAEL, Deep Run, NC. - Deep Run, NC 28525
I woke to a cold house Saturday 1-30-21 and called Jackson and Son's around 7:00 am. They were very helpful and dispatched Mathew out to my house and he arrived around 11:00 am the same day! I knew Mathew from a previous visit too my residence. He was very professional, friendly and answered all my questions. He found the problem in a matter of minutes, explained what had happened and then replaced the defective switch and further did a systems check to make sure nothing else was amiss! Excellent Tech!!! My only gripe was I thought the switch was a little/ a lot pricey for a sensor switch the size of my thumb nail but if it doesn't work it doesn't work! Anyways great response time, excellent service as always. Did I mention the replacement part being a shocker? Lol, ya get what ya pay for!
Service was quick and proficient. Technician was very professional.
Greg - Deep Run, NC 28525
Matthew was very courteous and professional. He explained the problem and suggested several repair options. He was very knowledgeable and had great communication skills.
Noah C.
Replaced evaporator coil. Recovered remaining 3lbs 5oz of R410A from system. Removed coil and filter drier, brazed in new coil and drier. New coil sits offset in pan due to new design. Evacuated system and weighed in 7lbs 8oz per factory spec. Upon startup found low pressure switch failing opening and closing without low refrigerant pressure issue. Switch is failing, bypassed switch. Need to call customer with price on replacing sweat on low pressure switch. System is running properly.
Caleb S.
Provided estimate to install new duct system
Noah C.
Upon arrival tech gave system a call for heat and found only heat strips running due to open low pressure switch. Bypassed switch and found low refrigerant pressures, performed leak search after approval. Located a leak at evaporator coil. Customer not interested in replacing system at this time, call as soon as possible with a quote on evaporator coil repair. System is 13 years old.
Joseph C.
Tech found heat strip’s running non stop, tech inspected and found burnt heat strip sequencer and wires, same repair was made last year tech replaced burnt wires and sequencer under warranty, no house call per office.
Jerry H.
Tech cleaned and serviced unit tech found no issues at this time unit is up and heating properly
Jerry H.
Tech washed and serviced unit tech found no challenges at this time unit is up and heating at this time
Jerry H.
Tech cleaned and serviced unit tech found no issues at this time unit is up and heating at this time
Logan P.
Tech performed service on Lennox package unit. Customer renewed maintenance plan Delta t is within specification and customer is satisfied with today’s service. Found not other challenges at today visit.
Landen H.
Tech washed and serviced both units and found upstairs unit to have a weak capacitor tech informed customer, customer was not interested a doing anything at this time. Both units are up and running properly at this time.
Caleb S.
Provided estimate to replace a 2 ton gas pack and 2 ton split heat pump
Romario T.
[email protected] Found the downstairs 2007 downstairs system in need of maintenance, system operated in heat mode, burners do need cleaning, compressor is life span is on the caution level(it could fail any time soon), evaporator coil is corroded and dirty. Blower fan 10mfd capacitor is reading below specs, dual run capacitor is reading way below specs, hard start kit is corroded around the seal. System would need to be cleaned properly for it to operate correctly and also be monitored for proper operation. System replacement is encouraged Upstairs split system- 2007 r22 model. The aftermarket Hard start kit is failed, 30/5 dual run capacitor is reading low, compressor life span if on the bad indicator, compressor is liable to fail anytime soon aftermarket hard start kit was added at some point to help prolong the life of the compressor. Due high repair bills, system replacement is encouraged. Customer wanted a low cost temporary repair until a field supervisor can provide a solutio
Ricardo T.
Tech serviced dehumidifier and replaced filter tech found condensate pump unlevel tech leveled system out and is now properly draining. Customer would like us to call for next years tune up on dehumidifier.
Josh W.
Tech arrived and performed diagnostics on each part and found stepper motor was not communicating causing system to pump down, tech replaced stepper motor and started system. Tech did not find any further challenges with system operations at this time. Tech did find 20x30x1 filter stopped up and replaced. System is on and operating with good temp turn around at this time. All codes have cleared from thermostat at this time. Tech set thermostat to customers desired temperature and put on permanent hold. Maintenance will need to be completed.
Nick B.
Tech performed preventative maintenance and serviced system. Tech found no issues at this time. Customer did invest in renewal. System is up and running with a delta t of 30.
Nick B.
Tech performed preventative maintenance and serviced system. Tech found no issues at this time. Customer did invest in renewal. System is up and running with a delta t of 22.
Nick B.
Tech performed preventative maintenance and serviced system. Tech found no issues at this time. Customer did invest in renewal. System is up and running with a delta t of 22.
Aidan T.
- Tech replaced failed draft assembly and gasket under manufacturer warranty. - Cleaned burners and decreased gas outlet pressure from 10.98 to 10.08 to reduce corrosion damage. - Customer is aware of high moisture content drawn into the air intake due to the location of the unit. Confirmed proper operation with temperatures reading 84.9/129.0/117.9. - System is operating normally at this time.
Aidan T.
- Tech found failed draft inducer upon arrival. Part under warranty; customer approved replacement estimate. Turned over to office. - Cleaned flame sensor and igniter and advised customer of corrosion on burner assembly. Need to check gas pressure when repair is complete. No charge due to membership.
Kyle W.
Found system unable to ignite due to heavily rusted/corroded burners. Replaced (4) in-shot burners and cycled with no further challenges. Invested in ESA (1) system. Schedule 1st visit in 6 months.
Derek J.
Upon arrival tech was informed system was not heating. Inspected system and found the condenser not coming on due to a piece of wood wedged between the condenser fan blade and the shroud keeping the fan from spinning. Tech removed debris from system and everything came on. Checked amp draws and found the condenser fan motor rated at .64amps pulling .75amps. Customer wants to wait on replacing, emailed estimate for repair. System is back operational at this time.
Josh W.
Tech arrived to perform service and found fault code for low refrigerant. Tech leak searched system and found no leaks at this time. Whip tech was checking system operation in heat mode tech found condenser pumping down. Tech checked eev and sensors attached and found that steeper motor, transducer and suction line Temperature sensor need to be replaced after diagnosing parts failed, tech verified warranty with office and received estimate for repairs. Tech left power off to condenser to prevent any further damage to system. System still has heat from heat strips. Tech did not complete maintenance due to failed system and will need to complete maintenance after repairs have been made. Customer approved repairs need to order parts and schedule to return and complete repair. Transducer is brazed in and will have to recover and refill systems to complete repair. To complete maintenance coils and unit need to be washed.
Nick B.
Tech performed preventative maintenance and serviced system. Customer mentioned power outages causing issues with thermostat. Tech recommended installing surge protectors on disconnects. Customer didn’t invest at this time but is interested in the future. System is up and running with a delta t of 19.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Unit is up and heating with a delta t of 23. Customer extended psa 1 sys 2 times a year.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Tech recommended plasma air to improve air quality and help prevent dust and mildew build up. Customer would like to wait for now. Unit is up and heating and cooling properly at this time.
Alex R.
Rebuilt both toilets with fill valves flappers and tank to boul gaskets. Customer is going to replace her bathroom faucets with us after she orders new ones.