Jackson and Sons has been serving the heating and air conditioning needs of Rocky Mount, NC residents and businesses since 1974.
Our reviews below from your neighbors in Rocky Mount, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Rocky Mount, NC
Our Reviews by City
Excellent satisfaction!!!
LIONERA - Rocky Mount, NC 27803
You guys are nothing but the best!! You let me know upfront the costs and the process and it went exactly how planned. Your workers were extremely professional and friendly and got the job completed. I would highly recommend you all to anyone in need. Thank you for your services.
Very professional and really nice guy
Teddy - Rocky Mount, NC 27803
Very courteous, answered all my questions, I was very impressed!!!
Give this man a promotion/raise already!
PHILIP - Rocky Mount, NC 27801
He did extremely well, making me desire to use your services again in the future.
Thumbs Up
JIM - Rocky Mount, NC 27804
Outstanding company!!
Excellent Service
Ryan - Rocky Mount, NC 27803
I highly recommend Jackson and Son’s for all your Heating and Air needs. I have been an investor for over 30 years and this is the only company that have not only provided excellent customer service but they take the time to educate the customer about the system.
A.C.Unit not working
Michael - Rocky Mount, NC 27804
Tyler was very nice and had it up and running in no time. Thank you to Jerry also for fitting me in quickly
Service
IMMUNOTEK - Rocky Mount, NC 27803
They came to Service HVAC units at the Immunotek Bio Center in Rocky Mount and they did a great job.
Helpful
KYLIE - Rocky Mount, NC 27804
Very helpful and solved my problem in great time! Definitely recommend.
Great service
John - Rocky Mount, NC 27803
Young man was very professional and communicated very well. Informed me about what problem my unit had. Is sending another worker to verify what he concluded is going on.
Air-conditioning
edward - Rocky Mount, NC 27801
Great Service!
TINA - Rocky Mount, NC 27801
Great Service!!
JEANNINE - Rocky Mount, NC 27804
Juan Rivera, my service technician, was great! He was very knowledgeable and courteous. He explained everything very well and made some good recommendations for extending the life of my HVAC units. I highly recommend him!
Great Service very prompt
David - Rocky Mount, NC 27804
Service today was great. The technician explained everything and appeared to be very knowledgeable
Great service
Alex - Rocky Mount, NC 27804
Kyle was very well Mannered and pleasant.
VERY SMART!
FURNITURE - Rocky Mount, NC 27804
FRIENDLY AND COURTEOUS SERVICE!
Great service and patience
Ms - Rocky Mount, NC 27801
excellent service again!!
Jim - Rocky Mount, NC 27804
Great Service
Bobbie - Rocky Mount, NC 27801
Very professional and did a great job.
A job well done!!
Jim - Rocky Mount, NC 27804
That's why I only do business with Jackson!!!
Great
Yvette - Rocky Mount, NC 27803
I was more than pleased with the young man who serviced my unit and would highly recommend him for promotion in your company. He was very polite and considerate and completed his work without causing any disruption. Yeah Jackson and Sons.
First service call under Comfort Premium Plan
Lawrence - Rocky Mount, NC 27804
Our first service call was scheduled in a timely manner. Blake answered all of my questions about our gas pack. We moved into the home about 1.5 yrs ago, so I was not familiar with the system. He was professional and respectful. He was easy to understand in that he didn't use technical terms.
Quick professional service
Susan - Rocky Mount, NC 27804
We have been working through a moisture in our crawlspace situation. Finding out that our ductwork is old and leaking has given us more information to help us solve our problem in a more complete manner. Very happy with the prompt appointment.
David C.
DAVID AND MARQUS INSTALLED A CARRIER SPLIT HEAT PUMP
Zach T.
Tech performed maintenance on two systems per energy savings agreement. Tech recommended adding plasma pure air ionization device to prevent buildup/mold in air handler/duct system and to improve indoor air quality. Customer approved. Tech recommended adding ez trap and primary pan float safety switch to upstairs system to prevent drainage issues and moisture buildup in air handler. Customer approved. Tech sent estimate to insulate condensate drain line in attic and add plasma air ionization device to downstairs system. Customer wants tech to return and install next visit. Tech recommends replacing old mercury thermostat for upstairs system at some point to maintain unit efficiency.
Donald S.
Technician found yellow wire not connected at thermostat reconnected wire . Drain trap is obstructed . Coils are dirty. Connecting yellow wire Was unsuccessful. Tech substituted yellow blue and system is back to operational May need to change thermostat wire with 2 techs if problem persists Recommend thermostat was not able to turn fan to auto position. Homeowner declined thermostat and will buy a new faceplate Invested on monthly plus plan
Jospeh C.
Tech found no issues at today’s visit.
Tyler M.
Consultation Code: ENGQXT30E
Nate L.
Tech performed full service on gas pack per energy savings agreement. Note: Customer was taking care of newborn infant. Tech signed “N/A” on no-charge invoice with verbal approval from customer.
Nate L.
Tech replaced induced draft assembly and tested. Natural gas outlet pressure was slightly high at 3.8”WC. Tech adjusted gas pressure to 3.5”WC. System is back up and heating properly at this time. Tech collected payment of $895.31 by credit card for repairs.
Wayne T.
WAYNE REPLACED A 2 TON TRANE SPLIT HEAT PUMP
Nate L.
Tech diagnosed noise complaint on Carrier packaged heat pump.
Matthew L.
Tech is servicing a Trane gas pack.
Matthew L.
Tech is servicing a Rheem gas pack.
Kyle W.
TUNE UP CARRIER GAS PACK
Kyle W.
PTU 2 SYSTEMS
Randy K.
Filter change on 6 Trane RTU, mini split.
Zach T.
Performed tune up on Carrier split system, Carrier gas pack, and Mitsubishi mini split.
Logan K.
Tech serviced and cleaned carrier package unit
Diante M.
Performed full service per agreement
Matthew L.
Tech is servicing a Gree mini split.
Landen H.
Performed full service maintenance per agreement
Zach T.
Cleaned dryer vent.
Matt C.
Tech performed tune up on trane gas pack
Luis R.
Precision Maintenance Tune Up
David C.
TECHNICIANS REMOVED THE OLD UNIT AND REPLACED IT WITH A NEW 6 TON GAS PACK
Zach T.
Performed tune up on Trane gas pack.
Zach T.
Performed tune up on Gas pack.
