Rocky Mount NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Rocky Mount, NC residents and businesses since 1974.

Our reviews below from your neighbors in Rocky Mount, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Rocky Mount, NC

Rated 4.9 out of 5 stars based on 37 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Derek J.
Derek J. Checked in
Upon arrival tech began checking humitdy levels in storage unit area. Tech go readings ranging from 60% to 65%. Tech did find all 7 thermostats with the fan in the ON position. Tech set fans to AUTO and told them to give it a week and see if that changes any. Maybe need to check system performance if issue continues. Temperature sensors located at 1330, 1335, 1314, 1257, 1278, 1248, 1138, 1152, 1156, 1063,
Rocky Mount, NC 27804
Derek J.
Derek J. Checked in
Upon arrival tech installed and tested condensate pump in crawlspace for air handler. Replaced 6’ of 14” flex on return. Started system with no challenges at this time.
Rocky Mount, NC 27804
Brett  S.
Brett S. Checked in
Tech performed maintenance per service agreement. Tech found 7.5 mfd capacitor on outside fan testing weak at 6.1 mfd when minimum threshold is 7.1. Tech also talked to homeowner about ESA Renewal and options. Homeowner would like to wait on both repair and renewal. Tech replaced one 16x20 filter. System is operating properly at this time.
Rocky Mount, NC 27801
Review
Thank you for accessing the issues with my HVAC.
Amber - Rocky Mount, NC 27804
Derek J.
Derek J. Checked in
Upon arrival tech was informed system was not running. Tech inspected equipment and found AH break tripped under house. Tech reset breaker and system came back on. Other findings consist of Condensate drain for system is going up hill about out 2-3 inches, there is no receptacle for condensate pump. Informed home owner they will need to get electrician to install one and let call us when completed so pump can be installed. There was a hole in one of the return flex lines, will need 12” splice collar and about 10ft of 12” flex to make repair. Disconnect for condenser is in pretty bad shape. Estimates were sent to homeowner for repairs and told to call us when they were ready. System was left off at breaking inside house due to not having proper fall on drain. Tech also informed customer that there could be other issues but would need to make necessary repairs first in order to fuller check rest of system.
Rocky Mount, NC 27804
Spencer C.
Spencer C. Checked in
Tech found thermostat calling for cool but no voltage at Y at unit. Tech jumped thermostat out and found system running properly. Tech replaced thermostat and found normal operation
Rocky Mount, NC 27804
Luis R.
Luis R. Checked in
Tech assisted tech on replacing bearings and pulleys and shaft. Tech tested blower blower is operating properly at this time. Tested cooling after repairs.
Rocky Mount, NC 27804
Romario  T.
Romario T. Checked in
Performed full CMA service, all 3 systems were heavily clogged with grease and grime. tech needs 8- 20x25x2 filters and 7 regular 20x20x1 filters and 4-20x20x1 pleated filters. Middle section Trane unit is down for now, waiting on parts for repairs. Front dining Trane unit is operating properly at this time. Daikin (kitchen) unit is cooling, compressor inner windings are on the caution level, indicating compressor failure is expected. Fan capacitor is reading 9.0mfd out of 10mfd, right before getting out of tolerance levels, replacement is recommended. Heat strips are not operational due to having broken heat strips, 3 bad fuse links, corroded contactor and sequencer is stuck closed, heating may not operate properly. Defrost board has a hot/burnt spot, but still performing defrost for now. Costumer would like to wait in system replacement proposal for now. Trane#2 system report is to be completed after repairs.
Rocky Mount, NC 27804
Romario  T.
Romario T. Checked in
Costumer stated that another individual already diagnosed a bad compressor and will be repairing it. No diagnostics performed.
Rocky Mount, NC 27803
David  S.
David S. Checked in
Observed noise with compressor operating. Refrigerant pressures seem as expected. Voltage, compressor amperage, and capacitor test okay. Verified air flow and clean air filter. Temperature difference at condenser 53 supply 62 return. Customer has thermostat set at 58 degrees. Suspect noise is due to low outdoor temperature and very low indoor setting. Recommend follow up visit on higher temperature day to perform full system operation check.
Rocky Mount, NC 27803
Romario  T.
Romario T. Checked in
Tech found the thermostat in the kitchen not cooling due to the thermostat being set to 90 on cooling, set temperature to 70 and system operated in cooling. System condenser is extremely clogged. System #2 Serial# 182914479L model# WSC090H3R0A0000 for the middle section has a broken blower shaft, bearing and pulley that needs to be quoted. System for the front dinning section was tripped on low voltage due to having dirty/double filters. CMA is extremely encouraged. Costumer also wants a system replacement quote for 2 systems, the one in the middle and the oldest daikin package unit. System needs to be cleaned out thoroughly and have filters replaced. Collected by check. Field supervisor is scheduled to provide solutions.
Rocky Mount, NC 27804
Bryce C.
Bryce C. Checked in
Have customer round about repair pricing. Best solution is system replacement due to age and condition. Mr Matthews stated he will decide tonight whether he wants the trane or the carrier.
Rocky Mount, NC 27804
Joseph C.
Joseph C. Checked in
Tech performed ESA on 1 system found that system was cutting out on low pressure, tech found leak at Txv and fitting where liquid line leave’s compressor. Customer called company who replaced compressor, evaporator coil and Txv in 2021 to diagnose. Customer told tech to just perform maintenance, tech suspects issue with Txv. Customer wants to pay for renewal in 6 months
Rocky Mount, NC 27804
Joseph C.
Joseph C. Checked in
Tech performed ESA on 2 systems found downstairs gas pack flame bouncing after further inspection tech found multiple cracks in heat exchanger, compressor also failed meg test with 2 windings bad and 1 caution. Field supervisor scheduled to come verify challenges, tech found no challenges with upstairs system at today’s visit informed customer on condition of evaporator coil.
Rocky Mount, NC 27804
David  S.
David S. Checked in
-Performed CMA Full Service on 4 split system heat pumps, 1 package heat pump, and 1 gas package systems. -Split System 1: Blower motor capacitor tested weak. This was documented and recommended for replacement Sep 2023. Provided updated estimate $212.21. Heat strip contactor does not properly activate. Verified low voltage call at contactor. Recommend replacement of contactor. This was documented and recommended for replacement Sep 2023. Provided updated estimate $349.76. -Split System 2: Heat strip contactor arcs when engaged. Makes loud buzz and does not properly activate. Recommend replacement of contactor. This was documented and recommended for replacement Sep 2023. Provided updated estimate $349.76. Outdoor fan motor capacitor tested below spec. Recommend replacement of capacitor. Provided estimate $212.21. -Split System 4: No trap installed on drain line. Lack of trap causing gargling due to negative pressure on drain line. Recommend installation of EZ Trap to properly servi
Rocky Mount, NC 27803
Spencer C.
Spencer C. Checked in
Tech found 3 collars fell off the supply line. Tech repaired collars. Customer also requested a system operational test. Tech found system operating properly but recommended maintenance plan. Tech found filters dirty which will cause clogged evaporator coils. Customer wants to hold off on filters.
Rocky Mount, NC 27804
Noah C.
Noah C. Checked in
Tech performed CMA full service on four split systems. Upon inspection tech found power off to system number 3 still from previous diagnosis in August of last year. Cracked drain pan, leaking evap coil and failed TXV. Tech left power off to system. Tech found compressor at outdoor unit for system 3 megged in yellow range indicating potential compressor failure very soon if repairs are made and system is ran again. Tech highly recommends replacing system. Tech also found compressor megged in yellow range at system #2, also found a small leak at evap coil. Informed field supervisor of systems 3 and 2. System 4 and 1 are operating properly at this time. Exhaust fan is operating properly. Tech set all thermostats back to programmed schedule before leaving. System number 3 thermostat is off due to power off from previous diagnosis.
Rocky Mount, NC 27804
Open T.
Open T. Checked in
Tech found no difficulties at this time. Uv bulb is still shining bright.
Rocky Mount, NC 27804
Open T.
Open T. Checked in
Tech found no difficulties at this time. Tech serviced upstairs downstairs unit is down.
Rocky Mount, NC 27804
Open T.
Open T. Checked in
Tech found system is bad condition. Outdoor coils are starting fall apart and flake off. Indoor coil was extremely dirty. Tech could not reach anyone present in beginning someone came out of home but would not come back to door for tech to address condition or thermostat and filter. Tech recommends having system replaced due to being old and very inefficient. Tech also was unable to collect updated card info for maintenance. Lead has been ran in previous visit.
Rocky Mount, NC 27801
Open T.
Open T. Checked in
Tech found evap coil still having small leak. Tech was unable to detect leak more than 1 time. Tech did notice Crawlspace vents fell during storm informed homeowner to have those fixed. Tech also found dryer vent broken and venting into Crawlspace. (154.17) for dryer vent repair.
Rocky Mount, NC 27804
Kyle W.
Kyle W. Checked in
FOUND TRANE SYMBIO CONDENSING UNIT DAMGED FROM ATTEMPTED THEFT. FOUND CIRCUIT #1 VOID OF REFRIGERANT DUE TO LARGE LEAK WITHIN FINS/BEHIND PLATING OF CONDENSER COIL. LEAK IS NON-REPAIRABLE. SHEET METAL COVERING LINE-SET ON SIDE OF BUILDING HAS BEEN TORN DOWN. BOTH REFRIGERANT LINES ENTERING CONDENSER ARE BENT. SPOKE WITH JERRY AND UPLOADED PICTURES. WILL LOOK INTO REPAIRS ALTHOUGH FULL REPLACEMENT OF CONDENSING UNIT IS RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR TO QUOTE REPLACEMENT. UNABLE TO SECURE PANEL PROPERLY DUE TO DAMAGE. SPOKE WITH ABED. EMAIL: [email protected]. SYSTEM IS DOWN.
Rocky Mount, NC 27803
Arturo  A.
Arturo A. Checked in
Tech performed maintenance per energy savings agreement. Tech found no issues at today’s visit homeowner recently replaced uv bulb will monitor it.system operating correctly at this time .Homeowner decided to extend for 2 visits 1 year for $318.12 via card.
Rocky Mount, NC 27803
David C.
David C. Checked in
(2) 5.0-Ton Oxbox Outdoor Condensers
Rocky Mount, NC 27801
Joseph C.
Joseph C. Checked in
Tech performed ESA on 1 system, condenser and air handler are mix match but no challenges at today’s visit system operating properly at this time.
Rocky Mount, NC 27801
Luis R.
Luis R. Checked in
Tech returned to replace phase monitor once replaced tech found blown fuse on transformer upon further inspection had had to remove all wiring and plug one by one and found the adapter board caused the fuse to blow tech reset fuse and proceeded isolating the adapter board to find the short and found the thermostat wire j17 terminal block was the sore 24v hot and common on that block. Tech went into a/h and began to isolate the short and found the j10 block had a host tech corrected the wiring and was able to get system board and phase monitor to have power. Rain started to pickup and tech was unable to perform start up will return to perform start up when weather permits. Tech returned to perform start up on system once started up and configured on the app. Tech added 19 lbs of 410a. Tech had to reconfigure the a/h due to having a vfd control inside a/h. Changed single stage blower to multi stage adjusting airflow. System is operating properly at this time.
Rocky Mount, NC 27804
Review
Very helpful
Chris - Rocky Mount, NC 27804
Review
He were very helpful
Chris - Rocky Mount, NC 27804
Review
Kenneth explained the problem in layman’s terms-excellent technician.
Bernice - Rocky Mount, NC 27801
Review
Kenny was professional. & efficient !!
Bernice - Rocky Mount, NC 27801
Review
Did his job 👍🏻, above and beyond, give the man his mustang.
Kevin Ponce - Rocky Mount, NC 27804
Review
Josh did a great job and gave me good information. I’m very happy with my service today.
Steve - Rocky Mount, NC 27804
Review
Excellent service
Redell - Rocky Mount, NC 27804
Review
Excellent Service! Our technician was awesome!
HUNTER - Rocky Mount, NC 27804
Review
Excellent service
Ahmad - Rocky Mount, NC 27804
Review
Landen did an excellent job!! Explained service well and pointed out, with photos, future potential issues and what needed to be done. Couldn’t have asked for better service!!
Brian E - Rocky Mount, NC 27804
Review
Kyle W was an excellent technician. He took the time to explain to me the problem, how to fix it, how to maintain my unit since it is very old, to get the best use out of it until I can replace it. This is my second time using Jackson and Sons and I would recommend this company to everybody that I know!
BRITT - Rocky Mount, NC 27803
Review
Very helpful technical
CHRIS - Rocky Mount, NC 27804
Review
Good job
Mark - Rocky Mount, NC 27801
Review
Awesome customer service. Technician was extremely respectful in his manner and of my home.
Shaun - Rocky Mount, NC 27804
Review
You guys are nothing but the best!! You let me know upfront the costs and the process and it went exactly how planned. Your workers were extremely professional and friendly and got the job completed. I would highly recommend you all to anyone in need. Thank you for your services.
LIONERA - Rocky Mount, NC 27803
Review
Very courteous, answered all my questions, I was very impressed!!!
Teddy - Rocky Mount, NC 27803
Review
He did extremely well, making me desire to use your services again in the future.
PHILIP - Rocky Mount, NC 27801
Review
Outstanding company!!
JIM - Rocky Mount, NC 27804
Review
I highly recommend Jackson and Son’s for all your Heating and Air needs. I have been an investor for over 30 years and this is the only company that have not only provided excellent customer service but they take the time to educate the customer about the system.
Ryan - Rocky Mount, NC 27803
Review
Tyler was very nice and had it up and running in no time. Thank you to Jerry also for fitting me in quickly
Michael - Rocky Mount, NC 27804
Review
They came to Service HVAC units at the Immunotek Bio Center in Rocky Mount and they did a great job.
IMMUNOTEK - Rocky Mount, NC 27803
Review
Very helpful and solved my problem in great time! Definitely recommend.
KYLIE - Rocky Mount, NC 27804
Review
Young man was very professional and communicated very well. Informed me about what problem my unit had. Is sending another worker to verify what he concluded is going on.
John - Rocky Mount, NC 27803
Review
Air-conditioning
edward - Rocky Mount, NC 27801

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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