Jackson and Sons has been serving the heating and air conditioning needs of Rocky Mount, NC residents and businesses since 1974.
Our reviews below from your neighbors in Rocky Mount, NC tell the story of our quality, dedication and commitment to customer service.
for Rocky Mount, NC
Our Reviews by City
Brian E - Rocky Mount, NC 27804
Landen did an excellent job!! Explained service well and pointed out, with photos, future potential issues and what needed to be done. Couldn’t have asked for better service!!
Customer Care Beyond Excellent
BRITT - Rocky Mount, NC 27803
Kyle W was an excellent technician. He took the time to explain to me the problem, how to fix it, how to maintain my unit since it is very old, to get the best use out of it until I can replace it. This is my second time using Jackson and Sons and I would recommend this company to everybody that I know!
CHRIS - Rocky Mount, NC 27804
Very helpful technical
Mark - Rocky Mount, NC 27801
Awesome customer service. Technician was extremely respectful in his manner and of my home.
Shaun - Rocky Mount, NC 27804
LIONERA - Rocky Mount, NC 27803
You guys are nothing but the best!! You let me know upfront the costs and the process and it went exactly how planned. Your workers were extremely professional and friendly and got the job completed. I would highly recommend you all to anyone in need. Thank you for your services.
Very professional and really nice guy
Teddy - Rocky Mount, NC 27803
Very courteous, answered all my questions, I was very impressed!!!
Give this man a promotion/raise already!
PHILIP - Rocky Mount, NC 27801
He did extremely well, making me desire to use your services again in the future.
JIM - Rocky Mount, NC 27804
Ryan - Rocky Mount, NC 27803
I highly recommend Jackson and Son’s for all your Heating and Air needs. I have been an investor for over 30 years and this is the only company that have not only provided excellent customer service but they take the time to educate the customer about the system.
A.C.Unit not working
Michael - Rocky Mount, NC 27804
Tyler was very nice and had it up and running in no time. Thank you to Jerry also for fitting me in quickly
IMMUNOTEK - Rocky Mount, NC 27803
They came to Service HVAC units at the Immunotek Bio Center in Rocky Mount and they did a great job.
KYLIE - Rocky Mount, NC 27804
Very helpful and solved my problem in great time! Definitely recommend.
John - Rocky Mount, NC 27803
Young man was very professional and communicated very well. Informed me about what problem my unit had. Is sending another worker to verify what he concluded is going on.
edward - Rocky Mount, NC 27801
TINA - Rocky Mount, NC 27801
JEANNINE - Rocky Mount, NC 27804
Juan Rivera, my service technician, was great! He was very knowledgeable and courteous. He explained everything very well and made some good recommendations for extending the life of my HVAC units. I highly recommend him!
Great Service very prompt
David - Rocky Mount, NC 27804
Service today was great. The technician explained everything and appeared to be very knowledgeable
Alex - Rocky Mount, NC 27804
Kyle was very well Mannered and pleasant.
FURNITURE - Rocky Mount, NC 27804
FRIENDLY AND COURTEOUS SERVICE!
Great service and patience
Ms - Rocky Mount, NC 27801
excellent service again!!
Jim - Rocky Mount, NC 27804
Bobbie - Rocky Mount, NC 27801
Very professional and did a great job.
A job well done!!
Jim - Rocky Mount, NC 27804
That's why I only do business with Jackson!!!
Yvette - Rocky Mount, NC 27803
I was more than pleased with the young man who serviced my unit and would highly recommend him for promotion in your company. He was very polite and considerate and completed his work without causing any disruption. Yeah Jackson and Sons.
Trane Odyssey 10-Ton Heat Pump w/ Air Handler
Sidney- maintenance. 252-985-8414. Sidney reported inducer running, but cool air coming out of exhaust. He has been able to get unit heating with power cycle last winter. Tech found ignition control locked out on limit switch. Reset breaker and burners lit. Tech saw that flames started rolling out after blower kicked on. Tech found a large crack and hole in heat exchanger. Pictures on service titan. Two inshot burners and flame rod are in good contact, but need to be cleaned. 4uf inducer capacitor was not replaced with new inducer assembly. Due to heat exchanger, tech turned gas valve off inside and outside the unit and disconnected W from board. Need to have office follow up.
Tech found no difficulties at this time. Tech recommended having plasma air installed on downstairs system due to house being so big and only having plasma upstairs. Homeowner approved installation of plasma air on down stairs system. Homeowner extended PSA.
Performed CMA inspection on 4 split systems and 3 gas package systems. Split system 1: Blower motor capacitor tested weak. Provided estimate for replacement of capacitor $198.14. Estimate had been provided at last maintenance. Did not receive approval at that time. Heat strip contactor does not properly activate. Verified low voltage call at contactor. Recommend replacement of contactor. Provided estimate $273.81. Split system 2: Heat strip contactor arcs when engaged. Makes loud buzz and does not properly activate. Recommend replacement of contactor. Provided estimate for replacement $273.81. Split system 4: No trap installed on drain line. Lack of trap causing gargling due to negative pressure on drain line. Recommend installation of EZ Trap to properly service drain line. Provided estimate $138.80. Package unit 1 (gas): Demand tech to perform follow up to recheck inducer draft motor wiring. Also to inspect why outdoor fan motor capacitor is not wired to fan motor. All 6 systems
Tech found compressor to sound pretty loud upon arrival. Tech informed homeowner and recommended having ac renew shot in compressor to clean compressor and quite noise down and also to extend life of compressor.
Upon arrival tech found compressor running at outdoor unit but condesnor fan motor was not running. Tech found failed 40/5MFD dual run capacitor. Tech installed new dual run capacitor and measured amp draws on motor and compressor. Amp draws are within spec. System is back up and cooling. Tech collected $472.41 by card, non-stock capacitor.
We changed thermostat wire and inducer motor System 4 needs a new defrost board. It was likely damaged from the previous thermostat wire Will need to order defrost board for system 4. Bypassed board for now $490.14 plus tax for defrost board. System 4 is cooling for now
Upon arrival tech found Trane package unit number 2 out on low pressure. Tech reset system and found blower not operating. Plug at ECM module had come loose slightly. Tech secured plug and reset power, blower came on properly. Amp draws are within spec. System is back up and cooling. Billing out for repair.
Replaced outdoor fan and fan blade on roof Room is down to 69 degrees
Tech washed and serviced unit and found supply line insulation to be wet and dripping. Tech recommended replacing customer is aware and tech also found evap coil to be rusted and corroded tech found some possible leaks starting to form. Unit is running and cooling with a delta t of 18 with return temp of 72 and a supply temp of 54. Tech informed customer about maintenance agreement customer invested in 1 system psa paid via card 308.51 plus 89.00 for first time tune up charge.
NEED TO ORDER AND REPLACE CONDENSER FAN MOTOR DIAGNOSED ON AUGUST 29TH. OTHER SYSTEM FOR FRONT END OF BUILDING WHICH CONTROL BOARD WAS REPLACED RECENTLY IS WORKING PROPERLY. TECH MADE CUSTOMER AWARE DURING RECENT VISIT THAT REPAIRS ON 1 OF 2 UPSTAIRS SYSTEMS HAVE NOT YET BEEN MADE. NEED TO ORDER IF HAVENT ALREADY. SERIAL 4617P17675.
Trane 5.0-Ton Heat Pump w/ Air Handler
Trane 5.0-Ton Outdoor Condenser w/ Indoor Air Handler
REPLACED CONTROL BOARD. REMOVED HPS BYPASS. CYCLED WITH NO CHALLENGES.
Found no burning from system Did find a burnt up glade plug in System dual run capacitor is weak 34/45 and 4.7/5 Unit is 8 years old may have a Goodman parts warranty once capacitor fails
Rechecked system, low on 410a, small leak in condenser coil, discharge sensor was bypassed but is closed at this time. Did not find any evaporator coil leaks. System capacity is somewhere close to 25 pounds. We can add refrigerant but it will eventually leak back out. At this time system is set for 75 and it’s 75 in the building ( out door temp is 72)
Upon arrival tech found Carrier system 4617P17675 out on high pressure. Tech reset system and found head pressure of 500 and rising. Third condensor fan motor is failing. Office will need to quote repairs on a new fan motor. Billing out service call fee.
Performed CMA full service on 8 rooftop gas package systems. Error code E2 on thermostat 4 upon arrival. Found no issues with system at this time. E2 code no longer present upon departure. System should be monitored for potential diagnostic need in the future. All systems operating correctly at this time. On site manager requests forwarding of literature or online manual to reprogram schedule times and settings.
DUCT SYSTEM IS IN OVERALL POOR SHAPE. FOUND 16” RETURN LINE COLLAPSED FOR BEDROOM RETURN. MULTIPLE 6” SUPPLY LINES HANGING/COLLAPSED. FIELD SUPERVISOR SCHEDULED THURSDAY @ 10:30 TO QUOTE DUCT SYSTEM REPLACEMENT.
Carrier 3.0-Ton 2-Stage Heat Pump w/ Fan Coil
Tech washed and serviced unit and found no challenges at this time customer extended esa via card 265.81
Tech washed and serviced unit and found no challenges at this time.
REPLACED FAILED 1/3HP 1075RPM BLOWER MOTOR. SYSTEM UP AND COOLING. INVESTED IN ESA 1 SYSTEM. SCHEDULE 1ST VISIT.
Tech found no difficulties at this time. Homeowner wanted to extend on esa tech informed homeowner on benefits of being on PSA plan. Homeowner decided to extend on PSA plan.
Tech found froze up evap on 24 yr old system leak in evap coil tech recommended replacement and called in mandatory and set up appointment for 3:30 8/23. Customer paid 87 plus tax for house call fee paid via card.