Jackson and Sons has been serving the heating and air conditioning needs of Rocky Mount, NC residents and businesses since 1974.
Our reviews below from your neighbors in Rocky Mount, NC tell the story of our quality, dedication and commitment to customer service.
for Rocky Mount, NC
Our Reviews by City
Mark - Rocky Mount, NC 27801
Awesome customer service. Technician was extremely respectful in his manner and of my home.
Shaun - Rocky Mount, NC 27804
LIONERA - Rocky Mount, NC 27803
You guys are nothing but the best!! You let me know upfront the costs and the process and it went exactly how planned. Your workers were extremely professional and friendly and got the job completed. I would highly recommend you all to anyone in need. Thank you for your services.
Very professional and really nice guy
Teddy - Rocky Mount, NC 27803
Very courteous, answered all my questions, I was very impressed!!!
Give this man a promotion/raise already!
PHILIP - Rocky Mount, NC 27801
He did extremely well, making me desire to use your services again in the future.
JIM - Rocky Mount, NC 27804
Ryan - Rocky Mount, NC 27803
I highly recommend Jackson and Son’s for all your Heating and Air needs. I have been an investor for over 30 years and this is the only company that have not only provided excellent customer service but they take the time to educate the customer about the system.
A.C.Unit not working
Michael - Rocky Mount, NC 27804
Tyler was very nice and had it up and running in no time. Thank you to Jerry also for fitting me in quickly
IMMUNOTEK - Rocky Mount, NC 27803
They came to Service HVAC units at the Immunotek Bio Center in Rocky Mount and they did a great job.
KYLIE - Rocky Mount, NC 27804
Very helpful and solved my problem in great time! Definitely recommend.
John - Rocky Mount, NC 27803
Young man was very professional and communicated very well. Informed me about what problem my unit had. Is sending another worker to verify what he concluded is going on.
edward - Rocky Mount, NC 27801
TINA - Rocky Mount, NC 27801
JEANNINE - Rocky Mount, NC 27804
Juan Rivera, my service technician, was great! He was very knowledgeable and courteous. He explained everything very well and made some good recommendations for extending the life of my HVAC units. I highly recommend him!
Great Service very prompt
David - Rocky Mount, NC 27804
Service today was great. The technician explained everything and appeared to be very knowledgeable
Alex - Rocky Mount, NC 27804
Kyle was very well Mannered and pleasant.
FURNITURE - Rocky Mount, NC 27804
FRIENDLY AND COURTEOUS SERVICE!
Great service and patience
Ms - Rocky Mount, NC 27801
excellent service again!!
Jim - Rocky Mount, NC 27804
Bobbie - Rocky Mount, NC 27801
Very professional and did a great job.
A job well done!!
Jim - Rocky Mount, NC 27804
That's why I only do business with Jackson!!!
Yvette - Rocky Mount, NC 27803
I was more than pleased with the young man who serviced my unit and would highly recommend him for promotion in your company. He was very polite and considerate and completed his work without causing any disruption. Yeah Jackson and Sons.
First service call under Comfort Premium Plan
Lawrence - Rocky Mount, NC 27804
Our first service call was scheduled in a timely manner. Blake answered all of my questions about our gas pack. We moved into the home about 1.5 yrs ago, so I was not familiar with the system. He was professional and respectful. He was easy to understand in that he didn't use technical terms.
Quick professional service
Susan - Rocky Mount, NC 27804
We have been working through a moisture in our crawlspace situation. Finding out that our ductwork is old and leaking has given us more information to help us solve our problem in a more complete manner. Very happy with the prompt appointment.
Upon arrival tech found that the evaporator coil panel door was off on RTU 4 and then evaporator coil was frozen. Tech closed door and set unit to blower only to thaw unit. Tech checked compressor amps and pressures on system. Everything was within normal operating range. Tech also checked belt to ensure proper tension. Tech used self tapping screws to close and secure panel. System is operating properly upon departure.
System #6 Found return side of the evaporator coil clogged with lint/debris build from over time, 20x20x1 filter was wet,clogged and Collapsed. Restriction of airflow was causing the system to build up ice. Ray approved todays repairs, cleaning the evaporator coil and replacing a 20x20x1 filter. Tech removed one return vent to access the bottom side of the evaporator coil. Checked pressures/refrigerant levels after cleaning. Levels within specs, delta T of 23. Highly recommends full maintenance. Billing out per Monica. System is back up and cooling.
Performed ESA, tech installed plasma air purifier after homeowners approval.
Found indoor motor to be bad. Tech replaced motor , it was challenging to get to . Let owner know prior to repair compressor is 35 mega ohms from grounding out and we like to see at least 100 mega ohms
Replaced warranty capacitor, system back to heating and cooling correctly
Tech supplied 24v ac to smoke detector .
Tech found breakers were but off on condenser and air handler tech found blower belt tech replaced belt unit started up no issues
Tech found both 3 phase contractors we stuck open tech untamed each and they were operating as needed tech turned power off multiple times contractors would disengage then one tech restored power contactor would re engage unit is operating properly at this time
Performed PTU, evaporator coil is in crawl space and gas furnace is in a closet outside. Tech could not access evaporator coil due to crawl space being in bad condition and crawl space was extremely tight. Tech recommended replacing system due to age and efficiency. Duct system is also in bad shape and needs replacement. Homeowner wants the office to give her a call sometime next week to set up a sales lead on a new system. Homeowner wants to hold off on ESA, highly recommended.
Customer did not want technician inside home. Upon arrival customer stated he could hear a noise coming from crawlspace when system is on. Customer has a package unit as main system, tech inspected crawlspace and could not hear any sign Of a noise. Duct work is in poor condition but nothing has fallen or broken off. Tech inspected equipment and found refrigerant pressures 57/192. Based on charging charging system is low on refrigerant. Tech on able to go inside home to check airflow or filter, customer stated he has changed filters. All capacitors and electrical are within Specs. Highly recommended replacement of equipment. Customer will call at a later date for cc.
Unit #2- replaced od fan capacitor Exhaust fan- tech found squeezing bearing in motor and broken Motor pully office to price out new mod and pully. Motor model number# c63etp-3745 or 6k519a
Tech came out to inspect kitchen system. Tech found only blower running. Power cycled unit and got circuit 1 running. Circuit 2 is disabled due a restriction that was documented on a previous visit. Recommend replacing the indoor TXV along with the filter drier. Office will need to quote, circuit requires 7 lbs of R-410.
Upon arrival found breaker tripped, tech attempted to reset but will turn right back off. Tech removed harness from compressor and breaker will stay on, tested compressor and compressor is shorted to ground quoted non-warranty pricing for 410 a compressor. Tech spoke to Francisco on the phone and Francisco stated he would like an estimate to replace equipment. Field supervisor has been notified and scheduled. Compressors model number is SXa036b1bpa serial # 14be8106n. Homeowner left in the middle of service unable to collect service call. Francisco stated father is in charge of service call, customer does not speak good English. Office to handle billing
DALTON AND JUAN REPLACED A GOODMAN PACKAGED HEAT PUMP
Tech inspected Trane rooftop unit for not running and found no power to the control circuit. Further inspection found a 60 amp fuse blown in strip compartment for the compressor circuit. Tech tested and diagnosed the compressor shorted to ground. The compressor will need replacing, blower belt adjusted and fuse replaced. Breaker is off in disconnect, system is down. Need to quote repair cost. Tech inspected Daikin rooftop unit for not heating correctly. Inspection found the control wiring to the strip was unplugged. Tech reconnected wiring tested and found only 1 bank of the 15 Kw heaters working. Diagnosed elements broken, fuse links are good. Strip heaters tried to operate after power was restored with thermostat in cool mode. Tech found thermostat was wired incorrectly for auxiliary heat. Strip heaters will need to be replaced. System is cooling. Need to quote repair cost.
Tech found a 3A blown fuse, costumer stated that system was not heating or cooling properly prior to that, that checked delta and refrigerant pressures and found system low on refrigerant. Tech recommended leak search to verify any leaks. Tech only found a potential micro leak with the electronic leak detector, bare minimum. Tech provided options for the costumer. Costumer declined AC leak freeze and only approved adding refrigerant to the system. Delta improved after adding refrigerant. Tested system in cooling and heating. System is cooling as of right now. Pressures of 128/289. Smflores99@gmail.com
Performed cma full service on 4 split systems, exhaust fan, and 2 gas heaters. Found outdoor fan capacitor tested weak on heat pump 2. Provided estimate for replacement of capacitor $200.50. Flash code 3 on control board on heat pump 3. Code relates to defrost cycle; may need diagnosis next cold season. Manager’s office has supply vent but no return. Manager states is constantly getting colder air than desired. Customer may consider modifying duct work to provide more balanced air flow. Gas heaters working properly at this time. Exhaust fan belt missing. Fan turned off at breaker box. Recommend installing exhaust fan motor belt.
PTU on 1 System
Carrier gas furnace – Tech found burners not lighting due to a bad hot surface igniter. Customer approved replacement of hot surface igniter. Tested unit operation and system is working properly at this time. Customer also signed up on a one system MPA service agreement
Gas pack one- tech found multiple blades broken off draft inducer motor causing motor to have a wobbling noise. Office to price out commercial draft inducer motor. System is still operational at this time Unit number 4 carrier split system- tech Found system would blow fuse when power was restored to equipment. Tech was able to find outdoor thermostat wire very damaged and corroded. Tech cut wire and tested voltage going outside and tech has 24 V at air handler but only has 6 V going through outdoor thermostat wire. Thermostat wire comes out with line set on the side of building then goes underground With line set. Will need two people to change out. Office to price out 40 foot of thermostat wire along with two techs. System is down
Performed cma full service on 4 split systems and 2 package units. Found air handler for split system 4 off due to blown fuse. Demand tech to be dispatched for further diagnosis. Found outdoor fan capacitor on system HP-3 tested weak. Provided estimate for replacement of capacitor $200.50. Found air handler blower capacitor tested weak. Unit AHU-2. Provided estimate for replacement of capacitor $202.92. Found gas package unit with severe rust buildup on heat exchanger. Smell of gas at a distance with unit operating. Left unit off for safety. Demand tech to be dispatched for further diagnosis.
PERFORMED ESA. EXTENSION 1 SYSTEM ESA.
PERFORMED 3 SYSTEM ESA. RECOMMEND ADDING PLASMAPURE WHOLE HOUSE AIR PURIFIERS. CHANGED CUSTOMER SUPPLIED FILTERS.
System outdoor coil is dirty, micro channel coils jam up easily. Circuit two has a severe restriction possibly some debris from compressor . Will need to obtain approval start by replacing the filter dryer and pressuring circuit with nitrogen to find and possibly resolve severe restriction. Doing so may fix circuit 2 or tell us where else the restriction could be. Circuit 2 holds approximately 7 pounds . Dhy01470 16 cu in is the filter dryer.
Tech found circuit 2 was cutting unit off in high pressure as soon as compressor 2 would kick on pressure would shoot to 700 cut unit out making compressor 1 to cut out as well tech bypassed circuit 2 so only running on circuit 1 rain has picked up and will need to come back during the week to further diagnose circuit 2 unit is cooling at 50 percent