Jackson and Sons has been serving the heating and air conditioning needs of Rocky Mount, NC residents and businesses since 1974.
Our reviews below from your neighbors in Rocky Mount, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Rocky Mount, NC
Our Reviews by City
Very helpful
Chris - Rocky Mount, NC 27804
Great
Chris - Rocky Mount, NC 27804
He were very helpful
Knowledgeable technician
Bernice - Rocky Mount, NC 27801
Kenneth explained the problem in layman’s terms-excellent technician.
Fantastic job !!!
Bernice - Rocky Mount, NC 27801
Kenny was professional. & efficient !!
Good Guy
Kevin Ponce - Rocky Mount, NC 27804
Did his job 👍🏻, above and beyond, give the man his mustang.
Excellent Service
Steve - Rocky Mount, NC 27804
Josh did a great job and gave me good information. I’m very happy with my service today.
Excellent service
Redell - Rocky Mount, NC 27804
Excellent Service! Our technician was awesome!
HUNTER - Rocky Mount, NC 27804
Excellent service
Ahmad - Rocky Mount, NC 27804
Excellent Service!!!
Brian E - Rocky Mount, NC 27804
Landen did an excellent job!! Explained service well and pointed out, with photos, future potential issues and what needed to be done. Couldn’t have asked for better service!!
Customer Care Beyond Excellent
BRITT - Rocky Mount, NC 27803
Kyle W was an excellent technician. He took the time to explain to me the problem, how to fix it, how to maintain my unit since it is very old, to get the best use out of it until I can replace it. This is my second time using Jackson and Sons and I would recommend this company to everybody that I know!
Great
CHRIS - Rocky Mount, NC 27804
Very helpful technical
Good job
Mark - Rocky Mount, NC 27801
Awesome customer service. Technician was extremely respectful in his manner and of my home.
Shaun - Rocky Mount, NC 27804
Excellent satisfaction!!!
LIONERA - Rocky Mount, NC 27803
You guys are nothing but the best!! You let me know upfront the costs and the process and it went exactly how planned. Your workers were extremely professional and friendly and got the job completed. I would highly recommend you all to anyone in need. Thank you for your services.
Very professional and really nice guy
Teddy - Rocky Mount, NC 27803
Very courteous, answered all my questions, I was very impressed!!!
Give this man a promotion/raise already!
PHILIP - Rocky Mount, NC 27801
He did extremely well, making me desire to use your services again in the future.
Thumbs Up
JIM - Rocky Mount, NC 27804
Outstanding company!!
Excellent Service
Ryan - Rocky Mount, NC 27803
I highly recommend Jackson and Son’s for all your Heating and Air needs. I have been an investor for over 30 years and this is the only company that have not only provided excellent customer service but they take the time to educate the customer about the system.
A.C.Unit not working
Michael - Rocky Mount, NC 27804
Tyler was very nice and had it up and running in no time. Thank you to Jerry also for fitting me in quickly
Service
IMMUNOTEK - Rocky Mount, NC 27803
They came to Service HVAC units at the Immunotek Bio Center in Rocky Mount and they did a great job.
Helpful
KYLIE - Rocky Mount, NC 27804
Very helpful and solved my problem in great time! Definitely recommend.
Great service
John - Rocky Mount, NC 27803
Young man was very professional and communicated very well. Informed me about what problem my unit had. Is sending another worker to verify what he concluded is going on.
Air-conditioning
edward - Rocky Mount, NC 27801
Great Service!
TINA - Rocky Mount, NC 27801
David S.
Observed noise with compressor operating. Refrigerant pressures seem as expected. Voltage, compressor amperage, and capacitor test okay. Verified air flow and clean air filter. Temperature difference at condenser 53 supply 62 return. Customer has thermostat set at 58 degrees. Suspect noise is due to low outdoor temperature and very low indoor setting. Recommend follow up visit on higher temperature day to perform full system operation check.
Romario T.
Tech found the thermostat in the kitchen not cooling due to the thermostat being set to 90 on cooling, set temperature to 70 and system operated in cooling. System condenser is extremely clogged. System #2 Serial# 182914479L model# WSC090H3R0A0000 for the middle section has a broken blower shaft, bearing and pulley that needs to be quoted. System for the front dinning section was tripped on low voltage due to having dirty/double filters. CMA is extremely encouraged. Costumer also wants a system replacement quote for 2 systems, the one in the middle and the oldest daikin package unit. System needs to be cleaned out thoroughly and have filters replaced. Collected by check. Field supervisor is scheduled to provide solutions.
Bryce C.
Have customer round about repair pricing. Best solution is system replacement due to age and condition. Mr Matthews stated he will decide tonight whether he wants the trane or the carrier.
Joseph C.
Tech performed ESA on 1 system found that system was cutting out on low pressure, tech found leak at Txv and fitting where liquid line leave’s compressor. Customer called company who replaced compressor, evaporator coil and Txv in 2021 to diagnose. Customer told tech to just perform maintenance, tech suspects issue with Txv. Customer wants to pay for renewal in 6 months
Joseph C.
Tech performed ESA on 2 systems found downstairs gas pack flame bouncing after further inspection tech found multiple cracks in heat exchanger, compressor also failed meg test with 2 windings bad and 1 caution. Field supervisor scheduled to come verify challenges, tech found no challenges with upstairs system at today’s visit informed customer on condition of evaporator coil.
David S.
-Performed CMA Full Service on 4 split system heat pumps, 1 package heat pump, and 1 gas package systems. -Split System 1: Blower motor capacitor tested weak. This was documented and recommended for replacement Sep 2023. Provided updated estimate $212.21. Heat strip contactor does not properly activate. Verified low voltage call at contactor. Recommend replacement of contactor. This was documented and recommended for replacement Sep 2023. Provided updated estimate $349.76. -Split System 2: Heat strip contactor arcs when engaged. Makes loud buzz and does not properly activate. Recommend replacement of contactor. This was documented and recommended for replacement Sep 2023. Provided updated estimate $349.76. Outdoor fan motor capacitor tested below spec. Recommend replacement of capacitor. Provided estimate $212.21. -Split System 4: No trap installed on drain line. Lack of trap causing gargling due to negative pressure on drain line. Recommend installation of EZ Trap to properly servi
Spencer C.
Tech found 3 collars fell off the supply line. Tech repaired collars. Customer also requested a system operational test. Tech found system operating properly but recommended maintenance plan. Tech found filters dirty which will cause clogged evaporator coils. Customer wants to hold off on filters.
Noah C.
Tech performed CMA full service on four split systems. Upon inspection tech found power off to system number 3 still from previous diagnosis in August of last year. Cracked drain pan, leaking evap coil and failed TXV. Tech left power off to system. Tech found compressor at outdoor unit for system 3 megged in yellow range indicating potential compressor failure very soon if repairs are made and system is ran again. Tech highly recommends replacing system. Tech also found compressor megged in yellow range at system #2, also found a small leak at evap coil. Informed field supervisor of systems 3 and 2. System 4 and 1 are operating properly at this time. Exhaust fan is operating properly. Tech set all thermostats back to programmed schedule before leaving. System number 3 thermostat is off due to power off from previous diagnosis.
Campbell C.
Tech found no difficulties at this time. Uv bulb is still shining bright.
Campbell C.
Tech found no difficulties at this time. Tech serviced upstairs downstairs unit is down.
Campbell C.
Tech found system is bad condition. Outdoor coils are starting fall apart and flake off. Indoor coil was extremely dirty. Tech could not reach anyone present in beginning someone came out of home but would not come back to door for tech to address condition or thermostat and filter. Tech recommends having system replaced due to being old and very inefficient. Tech also was unable to collect updated card info for maintenance. Lead has been ran in previous visit.
Campbell C.
Tech found evap coil still having small leak. Tech was unable to detect leak more than 1 time. Tech did notice Crawlspace vents fell during storm informed homeowner to have those fixed. Tech also found dryer vent broken and venting into Crawlspace. (154.17) for dryer vent repair.
Kyle W.
FOUND TRANE SYMBIO CONDENSING UNIT DAMGED FROM ATTEMPTED THEFT. FOUND CIRCUIT #1 VOID OF REFRIGERANT DUE TO LARGE LEAK WITHIN FINS/BEHIND PLATING OF CONDENSER COIL. LEAK IS NON-REPAIRABLE. SHEET METAL COVERING LINE-SET ON SIDE OF BUILDING HAS BEEN TORN DOWN. BOTH REFRIGERANT LINES ENTERING CONDENSER ARE BENT. SPOKE WITH JERRY AND UPLOADED PICTURES. WILL LOOK INTO REPAIRS ALTHOUGH FULL REPLACEMENT OF CONDENSING UNIT IS RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR TO QUOTE REPLACEMENT. UNABLE TO SECURE PANEL PROPERLY DUE TO DAMAGE. SPOKE WITH ABED. EMAIL: [email protected]. SYSTEM IS DOWN.
Arturo A.
Tech performed maintenance per energy savings agreement. Tech found no issues at today’s visit homeowner recently replaced uv bulb will monitor it.system operating correctly at this time .Homeowner decided to extend for 2 visits 1 year for $318.12 via card.
David C.
(2) 5.0-Ton Oxbox Outdoor Condensers
Joseph C.
Tech performed ESA on 1 system, condenser and air handler are mix match but no challenges at today’s visit system operating properly at this time.
Luis R.
Tech returned to replace phase monitor once replaced tech found blown fuse on transformer upon further inspection had had to remove all wiring and plug one by one and found the adapter board caused the fuse to blow tech reset fuse and proceeded isolating the adapter board to find the short and found the thermostat wire j17 terminal block was the sore 24v hot and common on that block. Tech went into a/h and began to isolate the short and found the j10 block had a host tech corrected the wiring and was able to get system board and phase monitor to have power. Rain started to pickup and tech was unable to perform start up will return to perform start up when weather permits. Tech returned to perform start up on system once started up and configured on the app. Tech added 19 lbs of 410a. Tech had to reconfigure the a/h due to having a vfd control inside a/h. Changed single stage blower to multi stage adjusting airflow. System is operating properly at this time.
Bryce C.
Customer is getting other quotes
Noah C.
Upon arrival tech found thermostat set to 71 in heat mode with indoor temp at 64 system blowing cold air. Tech found 60 amp breaker tripped for heat strips, tech quoted $108.38 to reset breaker and test system. Customer stated they would reset breaker themselves and call us back if issue occurs again. No charge for house call fee. Collected trip charge fee per office.
Kenny C.
Performed ESA, recommended surge protection and plasma air. Wants to hold off for right now.
Juan R.
48VL-K300603
Noah C.
Upon arrival tech found breaker off at gas pack RTU, tech turned breaker on. Trane 824 thermostat is back on. System back up and running. No charge per recent maintenance.
Joshua C.
Tech performed CMA inspection on 8 gas package units. All units are operating properly at this time. Tech has attached system performance reports to this invoice.
Joshua C.
Tech performed CMA filter change on 3 package units, and 2 dehumidifiers. Tech recommends maintaining current filter change schedule. Tech has attached filter change report to this invoice.
Spencer C.
No thermostat installed only wires hanging out the wall. Tech quoted installing a focus pro thermostat. Tech also quoted a price for customer installed thermostat. Customer will call back if they approve.