At Jackson & Sons, we take pride in offering top-quality HVAC services to our community in Rocky Mount, NC. As experts in air conditioning and heating repairs, replacements, new installations and maintenance, we believe that choosing our local HVAC company is an easy choice. Our highly trained HVAC technicians have the knowledge and experience to tackle any repair or installation with ease. We also offer indoor air quality products, ductwork repair and installation and dryer vent cleaning to keep your home running efficiently.
With same-day service whenever possible, we strive to provide convenient and efficient services to all of our customers. Our business has been proudly serving the community since 1974, which is why we are the top-rated HVAC company in Eastern North Carolina. We care deeply about our community and are committed to providing friendly, informative services to help keep your home comfortable year-round. So if you need AC repair, furnace repair or any other HVAC services, don't hesitate to call us today at (919) 636-6222
. Read some of our reviews below from other satisfied customers near you to learn more about why we're the best choice for your HVAC needs!
Recent Jobs and Reviews in Rocky Mount, NC
Rated 4.9 out of 5 stars based on 63 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Rocky Mount, NC at a glance
Jackson & Sons has completed 25 jobs in Rocky Mount, NC between January 2025 and March 2025.
The 25 customer reviews shown here average 4.8 out of 5.
Aiden went above and beyond to help find a solution to a recurring problem. My best experience with a tech yet.
Local restaurant owner
- Rocky Mount, NC 27804
Excellent ServiceMichael
- Rocky Mount, NC 27803
Hmmmmm🤔🤔🤔🤔
Price & problem questionable
Bernice
- Rocky Mount, NC 27801
Questionable 🤔🤔
I felt like I was pulled through a ringer !!! Professionals take advantage of seniors and single women. We need heat asap. Yesterday was questionable also.
Bernice
- Rocky Mount, NC 27801
Excellent service
He took the time to explain every detail to us very good service
Heritage
- Rocky Mount, NC 27801
Excellent Service
Punctual & Informative.
Nick
- Rocky Mount, NC 27804
Excellent Service!
Great Service
Shirley
- Rocky Mount, NC 27804
Excellent Service!Michael
- Rocky Mount, NC 27803
Excellent job !!
Job well done !!
Bernice
- Rocky Mount, NC 27801
We are satofied we went with this company
Thank you Derek.
LaTanya
- Rocky Mount, NC 27801
Excellent Service
Derek was great and very knowledgeable.
Landan
- Rocky Mount, NC 27804
Excellent and easy!
Chris was great, respectful and knowledgeable. He was even sweet with our dogs who wouldn’t stop barking. Excellent job - thank you!
Tina
- Rocky Mount, NC 27804
Excellent ServiceVictor
- Rocky Mount, NC 27804
Excellent work Ahmad
- Rocky Mount, NC 27804
Excellent service!Shaun
- Rocky Mount, NC 27804
Excellent Service!
Aidan was thorough, skilled, patient and generous with his knowledge in troubleshooting and communicating the probable issue and applying a potential solution. Also he was genuinely enjoyable to interact and communicate with.
Spiro
- Rocky Mount, NC 27804
Excellent Work!
Audonel was exceptional! He and the guy working with him were nice, professional, and they really made short work out of the install.
Michael
- Rocky Mount, NC 27803
He is great to work with.
Bryce was very knowledgeable, and took the time to answer all my questions.
Michael
- Rocky Mount, NC 27803
Excellent!
Noah was very friendly, and very knowledgeable!
Michael
- Rocky Mount, NC 27803
Awesome Service Experience ROCKY
- Rocky Mount, NC 27804
Awesome guy
Your company is very lucky to have Kenneth Chandler as an employee. I was very impressed with his ability to troubleshoot to find and fix the problem faster than I expected and on a holiday!!! Super polite and all around great guy!! Hope we have no more problems but if we do my wife and I hope we get him again!!
LITTLE
- Rocky Mount, NC 27803
Excellent service
Technician was very courteous and professional.
Ricky
- Rocky Mount, NC 27801
Great service
Josh patiently answered my naive questions, diagnosed the problem and applied a temporary fix.
Spiro
- Rocky Mount, NC 27804
Excellent job !!
Good service as always !! Professional technician !!
Bernice
- Rocky Mount, NC 27801
Excellent Service
Kenny was great. Repair our computer, cleaned the coils and got us on a service plan. He was very friendly and informed us of our options!!
Victor
- Rocky Mount, NC 27804
Job Locations
Alex R.
Found a mainline stoppage in the house. Pulled the toilet and ran sewer machine through the mainline and cleared paper towels from the main sewer line and then reset the toilet.
Rocky Mount, NC 27804
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Rocky Mount, NC 27803
Landen H.
Tech washed and serviced both units and found no challenges at this time. (Both units are 6 months old) both units are up heating properly after today’s visit.
Rocky Mount, NC 27804
Landen H.
Tech washed and serviced unit and found evap coils to be rusted and corroded but no leaks at this time customer is aware of findings and units age. Unit is up cooling properly after todays visit.
Rocky Mount, NC 27804
Juan R.
Install (2) 5 Ton OxBox Condensing Units
Rocky Mount, NC 27801
Dawson M.
Tech serviced and cleaned unit. Customer uses own filters. Upon arrival tech found condensate drain line cracked and laying on ground. Tech faced no challenges this visit. Tech recommends replacing uv bulb because it’s getting near its life span of 3 years. Tech also recommends plasma air to reduce bacteria build up and improve air quality. Unit is heating and cooling efficiently. Customer declined all recommendations at this time.
Rocky Mount, NC 27803
Dawson M.
Tech serviced and cleaned unit. Tech found blower capacitor reading at 5.5/7.5. Tech also found fan side of condenser capacitor reading at 4.30/5. Tech recommends replacing both capacitors. Customer will call in when ready to move forward with repairs. Tech faced no other challenges at this time. Unit is heating and cooling efficiently.
Rocky Mount, NC 27801
Luis R.
Technicians returned to replace heat exchanger and blower wheel and shaft with bearings. Technician reran gas piping and started system up heat exchanger started up and ran when blower tuned on control board blew and fuses blew as well technician suspected wiring for motor was not correct and shorted out the control board. Office will quote out board.
Rocky Mount, NC 27804
Dawson M.
Tech serviced unit. Upon arrival tech found water spicket in the front working but one in the back by the unit was not. Tech informed customer. Tech found excessive bacteria build up inside furnace. Tech found evaporator coil to be severely rusted. Tech believes a small leak is starting to form(tech took a video). Tech also found condenser coils to have excessive build up and recommends getting it cleaned out. Unit is heating and cooling efficiently. Customer wants an estimate on new evaporator coil.
Rocky Mount, NC 27804
Noah C.
Returned to replace inducer draft assembly, installed new inducer and tested. System is back up and heating. Recommended investing in maintenance agreement.
Rocky Mount, NC 27804
Aidan T.
— Tech replaced faulty defrost thermostat on RTU #3 (front) and confirmed proper defrost operation. Confirmed refrigerant pressures on RTU #2 are within specifications according to PT chart.
— Both systems are operating normally at this time with both thermostats satisfied at 65 degrees at tech departure. Emailed bill.
Rocky Mount, NC 27804
Noah C.
Upon arrival tech found failed inducer draft motor. Motor is seized up and will not turn freely. Gave estimate for warranty inducer replacement. Customer approved, need to get inducer motor and return to repair.
Rocky Mount, NC 27804
Chris A.
Tech washed and serviced unit, tech found rusty evaporator coil but no leaks detected. Unit is heating with a delta T of 17. Tech recommend media filters for both returns due to filters being dirty. Customer not interested.
Rocky Mount, NC 27803
Wes B.
— Performed CMA Full Service on 3 Packaging Heat Pump Systems. All 3 Systems tested good and back to working condition.
Rocky Mount, NC 27804
Joseph C.
Tech found multiple leaks in water coil spraying water out, tech cut water off in the mean time, will need field supervisor to come verify tomorrow due to age and cost of repairs.
Rocky Mount, NC 27801
Aidan T.
- Upon arrival tech was informed that the two Trane RTUs that service the dining area and prepping counter at the front of the building were not operating properly. Both thermostats read 59 degrees upon arrival.
(RTU #2 - Center)
- Found loose blower belt and increased tension to ensure proper airflow. Observed low refrigerant pressures (45.1/282.6) and performed leak search level 3, finding no leaks.
- Advised customer that a proper leak search could not be performed on outdoor coil due to weather conditions and recommended leak freeze solution and recharge, approximately 3lbs. Customer approved leak freeze and recharge. Tech installed leak freeze and charged 2lbs 1oz R-410A according to PT chart and confirmed heat strip and defrost operation with forced defrost and sensor-induced defrost.
(RTU #3 - Front)
- Found loose blower belt and increased tension to ensure proper airflow. Confirmed accurate refrigerant charge (77.3/325.0 39 degree OD ambient, 59 degree ID DB) per PT chart (
Rocky Mount, NC 27804
Aidan T.
- Upon arrival, tech found thermostat satisfied at 73 degrees.
- Adjusted temperature and observed normal operation for 15 minutes. Confirmed heat strip and defrost operation.
- Advised customer that the blower will run on a timer after the thermostat is satisfied and cold air will be distributed for short period of time while the heat pump starts up.
System is operating normally at this time with delta T reading 41 degrees with heat strips.
Install 2 Ton Trane Packaged Unit
With WiFi Programmable Thermostat
Rocky Mount, NC 27804
Norman A.
Flapper and fill valve in brake room restroom
Brake room sink faucet is leaking when turn on need replace
Front office toilet need be replaced tank is cracked and angle stop on same bathroom on hot side need replaced
Bad fill valve in back bathroom
Bad fill valve in warehouse bathroom
Try run the snake threw drain it is claps all it doing is gridding my snake head down drain need to be replaced advise them we couldn’t do that
Rocky Mount, NC 27804
Matthew L.
Tech found older ICP gas pack not heating due to unit receiving only 120 volts of the 240 volt line voltage. 25 amp breaker was not sending 1 of the 2 legs of power. Tech bumped breaker and it remade connection. Breaker appears older. Tech recommended replacing breaker to ensure unit continues to get line voltage. Data tag calls for minimum circuit protection of 25 amps and max circuit protection of 40 amps. 40 amp breaker is appropriate. Tech observed burners light normally. Inspected heat exchanger and found no cracks or holes.
Customer approved replacing breaker. No housecall per PSA.
Maintenance scheduled Monday the 17 between 8 and 10.
Rocky Mount, NC 27803
Percy M.
PERFORMED CMA FULL SERVICE ON 4 SPLIT SYSTEMS, 2 PACKAGE HEAT PUMP SYSTEMS AND 1 MINI SPLIT SYSTEM. PACKAGE HEAT PUMP #2 FAN CAPACITOR RATED FOR 10mf TESTED WEAK AT 8.67mf. CAPACITOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE ATTACHED TO THIS INVOICE FOR REPLACEMENT OF CAPACITOR.
Rocky Mount, NC 27804
Caleb S.
Provided estimate to replace duct system
Rocky Mount, NC 27803
Luis R.
50 amp breaker technician replaced the breaker system is heating properly at this time.
Rocky Mount, NC 27804
Audonel G.
Trane Condenser (XR14) 4TWR4024N1000A Trane, XR14 Heat Pump, 2 Ton, Heat Pump Quantity: 1
Trane Fan Coil TEM4B0B24M21SA Trane, M Series TEM4, 2 Ton, Air Handler Quantity: 1
Other Services CUSTOM-0M1HWW ESA Quantity: 1
Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1
Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1
Other HVAC Add-Ons CUSTOM-YGY31S BAYHTR1505 (Split System) Quantity: 1
Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1
14" Start Collar Quantity: 1
32x60 Drain Pan Quantity: 1
36X40 Pad Quantity: 1
EZ Trap Quantity: 1
Float Switch Quantity: 1
Foam Blocks (6) Quantity: 1
ICM Surge Protector Quantity: 1
Level Pad Quantity: 1
