Richlands NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Richlands, NC residents and businesses since 1974.
Our reviews below from your neighbors in Richlands, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Richlands, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Quick response
Cynthia - Richlands, NC 28574
Response from Jackson & Sons:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
Very Professional
Edward - Richlands, NC 28574
Very professional, detailed work with photos showing point of failure. Very timely and quick to resolve.
Excellent service!
SARAH - Richlands, NC 28574
Caleb was great! Very friendly and professional.
Caleb S.
Provided estimate to install a new energy efficient heat pump
Chris A.
Tech installed plasma air purifier, collected 885+ tax.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Josh W.
Tech arrived and found unit in a 3 flash fault for failed high limit, tech checked high limit and found it to be failed. Tech replaced high limit and system is now back on and operating properly at this time.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Tyler T.
Tech washed and serviced 3 units per service agreement, tech found no challenges at this time, customer renewed esa agreement for all three systems at this visit, all the systems are back up and running and holding a delta T of 20+ degrees
Derek J.
Upon arrival tech was informed system was not cooling and outdoor unit was not running. Inspected system and found the 45/5mfd dual run capacitor had completed failed. Homeowner approved replacement, system started back up again tech finished inspecting system and found no other challenges. System is back operational at this time.
Aidan T.
Tech did not have materials to make repairs as shown in photos from customer. Did not charge customer as there was no diagnosis needed beyond the information provided by the customer before tech arrived on site. Metal duct trunk line needs to be re-insulated completely. Current insulation is saturated and cannot be repaired. Advised customer that we will contact them on Monday with quote to replace insulation. System is 2006, R22. Customer stated the system has been recharged several times over the past years. Tech offered to do a system operations test and customer declined. PVC drain line also needs to be insulated.
Audonel G.
25TPA724A003/ FT4BNXB24L00, PLASMA AIR & SURGE PROTECTOR
Joseph C.
Tech found system in hard lockout upon arrival, tech reset and allowed system to run for 20 minutes with no challenges 18 delta t, pressures and amp draws tested to specs. Tech was unable to find any challenges at today’s visit only charged house call per office.
Caleb S.
Customer invested in 2 ton Carrier SHP Consultation Code: ENGEMAHCQ
Spencer C.
Tech found drain clogged and water in the secondary pan. Tech quoted removing water and clearing drain as well as a maintenance plan that would prevent future issues. Customer declined repair quote. Tech also noted schrader valve missing a cap.
Derek J.
Upon arrival tech began replacing compressor under warranty. Pressure tested to 300psi and held. Pulled vacuum and charged system with factory charge of 5lbs and 13oz R410A. Also replaced filter dryer. Changed disconnect due to pullout being broken. Started system with no challenges. System is operational at this time.
Matthew L.
On arrival, tenant reported system not keeping up. Unit is a 9 year old RHEEM 3 ton package heat pump. Suction pressure is excessively high (low side saturation temperature near 60F) but head pressure is not (108 saturation with 86 degree outdoor ambient and 73 indoor temperature). Compressor noise gets louder and quieter every 5 minutes or so. It is a slight low growling. Compression ratio looks low with running pressures at 165/370. Heat strips are not stuck on. Recorded a video of compressor noise. Sounds very rough while starting. Second video is louder. Heat pump non fused disconnect is broken. Tech shut off power with 35 amp breaker on back porch. Tech recommends replacing disconnect. This time last year, we documented compressor grinding sound and also a leak in outdoor coil. Existing compressor in the unit today looks original to the unit. Tech Meg ohmed compressor and compressor windings checked green. Tech leak searched entire unit, indoor coil and outdoor and found no ref
Matt C.
Tech performed esa on 3 systems, found no challenges at todays visit Customer wasn’t home during maintenance, no inside work performed Will have to return to perform esa on air handler in attic
Aidan T.
Tech performed one system ESA, tech found no issues at todays visit, system is back on and operating properly at this time. Customer renewed one system ESA. Billed out per office.
Derek J.
Upon arrival tech was informed upstairs system was not cooling. Inspected system and found R22 Freon levels reading low indicating a leak. Will need to return after getting authorization from home warranty to leak search but due to age and type of Freon tech recommends replacing system over repairing. Will email estimate to homeowner to send to home warranty for cost of leak search.
Matthew L.
Emailed proposal, customer is getting multiple quotes.
Bryce C.
Wife not home, has to talk to wife
Luis R.
Te h found distribution tubes were freezing up with mins of operation.t3ch found evaporator coil extremely rusty tech performed leak search and found leak inside evaporator coil. Tech inspected od system and found no leaks and compressor meged in green. System is from 2010 tech called for field supervisor to go give best solution for customer scheduled to come out at later today.
Matt C.
Tech washed and serviced unit