Four Oaks NC Heating & Air Conditioning Services
Local Reviews
for Four Oaks, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Impeccable service!
Rebecca Monson - Four Oaks, NC 27524
This was the 2nd time that Joshua has serviced our HVAC unit. He is always professional, polite and so knowledgeable. He represents Jackson and Sons well. We would love for Joshua to do all our service visits! Thank you Jackson and Sons for great service!
Excellent service!
Worth - Four Oaks, NC 27524
Good service - system working. Since this is a rental property, I personally was not at the residence.
Dianna - Four Oaks, NC 27524
I did request to be called once the technician determined the issues; however at 12:30 pm I called Jackson & Sons to get a report as the technician did not reach me by phone! Understand from his notes (per Joy) that he completed the service and heat was working upon completion! Great!
Excellent Service!
David - Four Oaks, NC 27524
Aiden did an awesome job. Even though he didn't have the replacement part, he was able to get our unit working until the part comes in. Great service! All of the techs that have been to our house have been wonderful!
Friendly tech.
Hinton - Four Oaks, NC 27524
Chris was friendly and quick.....he offered to sell me a different kind of filter but didn't come across as a "high pressure" salesman. He serviced my unit and explained what he found. I am very pleased!
Great service
Herb - Four Oaks, NC 27524
Our technician was great! We are a loyal and very satisfied customer of Jackson and Sons!
Jackson & Sons Maintenance Service at Barbour's Chapel Advent Chirstian Church. Four Oaks,NC
Wayne Scott @ BCACC - Four Oaks, NC 27524
I enjoyed Josh as he exhibited professionalism and courtesy. Truely a refreshing experience during these times.
Great Service
Carol - Four Oaks, NC 27524
Service technician was very professional and I was very pleased with his service!
Excellent Service as Always
HOWARD - Four Oaks, NC 27524
I didn't personally talk to the tech, but I am sure as always, he did a wonderful job. Your guys are always friendly and polite. We have never had a problem with anyone that has come to our house. I feel fortunate to have a company we can rely to work on our HVAC.i Thank you all! Vicky Howard
Great service!
Becky Monson - Four Oaks, NC 27524
Jackson and Sons never disappoints. Their technicians are knowledgeable and very professional. Jackson and Sons sends you a bio of the technician before they enter your home. Our a/c stopped working after hours this week. I called Jackson and Son’s and they sent someone out to fix it at 8:00 pm. We have been doing business with them for 20 plus years. They are the BEST!
Excellent Service!
COOK - Four Oaks, NC 27524
On time! Very professional. I would recommend this company to anyone that needed repairs done on their healing and cooling unit.
Great service, as usual.
firestorm1 - Four Oaks, NC 27524
Ricardo did a relatively quick and efficient maintenance check on my heating and air conditioning unit, pronounced it fit and ready to maintain temperature in my home, and even did a thorough cleaning on the unit. I found him to be intelligent, attentive, and soft spoken, all very desirable qualities in one so young. He helps renew an old man's faith in the new generation!
Excellent Service!
REED - Four Oaks, NC 27524
Campbell was prompt, fast and communicated well about our units. He also did a great job explaining the difference in the service plans.
Excellent Service!
Herb - Four Oaks, NC 27524
Josh was professional, thorough and extremely knowledgeable. We always have received great service from Jackson and Sons.
Great
BARBOURS - Four Oaks, NC 27524
Randy is a very skilled, courteous professional
Wonderful Experience!
Victoria - Four Oaks, NC 27524
Customer service was wonderful between the folks who I spoke with on the phone and Romario. Thanks for being so prompt and kind!
Excellent service
THOMAS - Four Oaks, NC 27524
Mr Holmes is the only techician I trust with my oil furnace and does a very good job.
Great
JOYNER - Four Oaks, NC 27524
Very nice man
Response from Jackson & Sons:
Thank you so much for trusting us with your home! We sincerely appreciate the 5 stars!
Quick and efficient service
HARRISON - Four Oaks, NC 27524
I have done business with Jackson and Sons for many years. In all that time I have been continuously impressed by the knowledge and friendliness of their techs. They are up to date on your system, no matter what kind you have. Ronnie is as friendly and courteous as anyone I've ever met and took the time to make sure my questions were answered and I was satisfied with the service. I highly recommend him if you need service. I hope I get him next time!
Response from Jackson & Sons:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service
MONSON - Four Oaks, NC 27524
We always receive great service and today was no exception!
Great service
EDDY - Four Oaks, NC 27524
Excellent service!!
WESTBROOK - Four Oaks, NC 27524
Excellent service!
Becky - Four Oaks, NC 27524
Kenny is one of the “best all around” techs that has been to our home. He was polite, professional and knowledgeable. Keep up the good work, Jackson and Sons!
Excellent service!
LANGSTON - Four Oaks, NC 27524
He done a great job and very friendly !
Wonderful Service - PROMPT
THOMAS - Four Oaks, NC 27524
I called on Sunday afternoon to leave a message and was very thankful to talk with an actual person. She took my information and forwarded to weekend technician; he called me within 10 minutes and stated he could go to the residence immediately. I was very appreciative of this service due to extreme temperatures. Once he determined the problem, he called to report the findings. Permission was given by phone to repair the unit.
Joseph C.
Upon arrival tech found blower not running after inspection tech found thermostat wired wrong with G terminal in common spot tech swapped and system is now back cooling properly at this time. Tech recommends ESA due to dust and debris in system no further changes at this time mail invoice.
Kyle W.
Performed CMA visit on (4) Split Heat Pump systems, and (1) Mini Split. Changed all filters. (Unit #2) Replaced weak compressor capacitor, and weak OD fan capacitor. (Unit #1) Replaced weak OD fan capacitor, and installed PlasmaPure air purifier to air handler due to bacterial growth.
Caleb S.
Provided estimate to install new heat pump
Josh W.
Tech arrived and began service on system, tech found leak and oil in coil compartment and called for field supervisor, tech also found outdoor fan motor seal cracked allowing oil to leak out and signs for future failure, tech found compressor contactor has loud hum and burnt contacts. Caleb taking over call.
Josh W.
Tech performed esa one system, tech found no issues with system at todays visit. System is back on and operating properly at this time. Dehumidifier is on and working properly with clean filter.
Spencer C.
Tech found the issues is the batteries are low in the detector. The alarm was beeping once instead of 3 times. Customer replaced batteries and found the beeping stopped.
Percy M.
Performed CMA full service on 1 gas package system. System has no challenges at this time. There are pictures and a performance report attached to this invoice.
Percy M.
Performed CMA full service on 5 gas package systems. - All systems are performing and heating properly with a delta t of above 20 degrees. - Tech cleaned evaporator and condenser coils and washed outside systems. - Tech flushed drain lines and added condensate treatment tablets to drain pans. - Fan, compressor and blower motor amperage were inside correct specifications on all systems. - There are pictures and a performance report attached to this invoice.
Chris A.
Tech washed and serviced unit. Found blower wheel to be dirty, tech pulled and cleaned blower. Recommended plasma air to prevent a dirty blower. Customer will think about investing. Unit is heating with a delta T of 22.
Dawson M.
Tech serviced and cleaned unit. Tech found compressor capacitor reading at 22/45 mfd. tech recommended replacing with turbo capacitor. Customer approved. Tech faced no other challenges this visit. Unit is heating and cooling efficiently. Tech also recommends plasma air to improve indoor air quality. Customer said she will talk to her husband.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer uses their on filters.
Luis R.
Technician found oil furnace not engaged. Upon further inspection technician found nozzle was clogged. Technician replaced nozzle system started up with no issues. Technician cycled multiple times system started up every time. Nozzle is 1.00 B70
Josh W.
Tech cleared fault for WiFi error and set WiFi up, trip charge only per office.
Landen H.
Tech washed and serviced unit and found air handler to not be equipped with ez trap or primary float switch tech notified customer and explained importance customer would like quote sent and will look into having it done. Tech found no other challenges at this time unit is up heating and operating properly after todays visit.
Logan P.
Tech performed service on tempstar split system. Tech found ductwork to be hanging off in kitchen vent. Recommend reattaching ductwork. Attached ductwork after customers approval. Customer upgraded to psa plan. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Logan P.
Tech performed service on carrier split system. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Dawson M.
Tech serviced and cleaned units. Tech found all 3 uv lights burnt out. Tech found upstairs capacitor getting close to threshold of 48.6/45. Tech found down stairs evaporator coil to be severely rusted but could not find any leaks at this time. All 4 units are heating and cooling efficiently. Tech informed customer about PSA renewal and uv light bulbs.
Landen H.
Tech washed and serviced unit and found no challenges at this time. Unit is up heating properly at this time.
Landen H.
Tech washed and serviced unit and found evap coil to be slightly rusted but no leaks at this time unit is up heating properly at this time. Tech installed blue vent regulator cap tech was unable to check crawlspace due to not being able to get the door off.
Spencer C.
Tech found flame not igniting due to no gas. Tech found regulator frozen and thawed. System is back heating. Customer has a maintenance scheduled for next week, we will need to bring a blue vent cap to install on regulator to keep it from freezing.
Ricardo T.
Tech washed and serviced unit and found fan cap testing below spec tech found no other challenges at this time.
Kyle W.
System set and satisfied at 62 upon arrival. Cycled system, defrost, and heat strips with no challenges at first. Noticed loose temp sensor connection at defrost control board causing intermittent issues. System brought temperature from 62, to 65 within service period. Invested in ESA (1) system. Schedule 1st visit.
Spencer C.
Tech performed ESA and replaced filter. System is an older system past average life expectancy but components are testing good at this time. Heat exchangers are rusty but no cracks, tech also verified 0ppm CO levels inside the home. Tech found electrical and burner compartments are corroded. Customer is not interested in replacing system at this time. UV bulb is also blown, customer does not want to replace, tech sent estimate.
Spencer C.
Tech performed ESA full service. System is operating properly at this time. Customer is aware of the blown uv bulb but does not want to replace at this time.