Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Four Oaks, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Four Oaks, NC
Our Reviews by City
Excellent service!
LANGSTON - Four Oaks, NC 27524
He done a great job and very friendly !
Wonderful Service - PROMPT
THOMAS - Four Oaks, NC 27524
I called on Sunday afternoon to leave a message and was very thankful to talk with an actual person. She took my information and forwarded to weekend technician; he called me within 10 minutes and stated he could go to the residence immediately. I was very appreciative of this service due to extreme temperatures. Once he determined the problem, he called to report the findings. Permission was given by phone to repair the unit.
Excellent Service
Derrick - Four Oaks, NC 27524
Great Service
COCHRAN - Four Oaks, NC 27524
Very satisfied customer.
TOM - Four Oaks, NC 27524
The product, service, and price were excellent. The job was done when I was not at the premises. I am very familiar with this type of work. Upon my inspection, what really impressed me is the quality of the workmanship for a job where the customer was not present. This shows me the true character of the workers and the company. " Impeccable ".
Excellent and informative!!
WINBORNE - Four Oaks, NC 27524
Very helpful and knowledgeable
Kelly - Four Oaks, NC 27524
Great Techs!
HOWARD - Four Oaks, NC 27524
These guys showed up, installed our new system without any issues. They showed us how to work the thermostat and everything is running smoothly! They were very knowledgeable and explained what was installed. It was so nice to have down to earth people like us working at your company, So often foreigners show up and hard to understand. Thank you for hiring local!!
Excellent Service/ Great Technician
HOWARD - Four Oaks, NC 27524
Caleb was great. He explained everything to us in detail. You should consider him an asset to your company!
Spoiled to excellent service....
firestorm1 - Four Oaks, NC 27524
I was very pleased with the spring maintenance Kenny did on my new system! As usual, Jackson and Sons excelled in their work with friendly personnel, great service and competent and easy to understand way of doing things. They have served me for years in all manner of projects including installation and maintenance of my heat/ac system, crawl space duct work and incidentals like thermostat and Co2 detectors. I highly recommend them!
Excellent service!
WINBORNE - Four Oaks, NC 27524
Excellent Service
REED - Four Oaks, NC 27524
Matt was a great technician, listened to our concerns and got us all taken care of quickly. He was so gracious to also listen to my son tell him all about the nerf guns he was playing with. I have truly enjoyed every technician that has serviced our units in the past 15 years we have used Jackson and Sons.
Great Service
STEVENS - Four Oaks, NC 27524
No reflection on Zack T. But a couple of points on the e-mailed items. 1), it would be helpful if the System Performance Report contained the date of the service. and 2). I renewed my agreement, paying with a credit card. I was expecting a copy of the completed agreement and receipt of payment via my e-mail address,,,,,didn't get either.
Good service and very professional
CAROLYN - Four Oaks, NC 27524
Good service and very professional
CAROLYN - Four Oaks, NC 27524
GREAT SERVICE
GORDON - Four Oaks, NC 27524
GOOD JOB
Great service!
Lourissa - Four Oaks, NC 27524
I was very pleased with my service and I was informed through the whole repair process.
Service by people that care about the job and the customer!
HINTON - Four Oaks, NC 27524
I can't say enough good about the people I dealt with from start to finish. Mike is awesome to deal with and he gives you the impression from the beginning that he can be trusted. From the time he gave me an estimate of the work needed to his coming and helping David and the crew in the final hours of the installation, I was pleasantly surprised by his "whatever it takes" attitude. David and his crew worked tirelessly to solve every difficulty as it came. I know each installation is different. Each has it's own problems and obstacles and they met them with professionalism and confidence, not head scratching and hand wringing! They were able to complete the project all in one day. This included schooling me in the basic operation of the new Carrier unit. I know I've got a little more to learn about it but if I run into a problem I know Jackson and Sons is only a phone call away, day or night to advise me. By the way, the first night and day of operation went flawlessly.
Gordon Joyner
GORDON - Four Oaks, NC 27524
Very well versed in his service.
quick dianostics
Bill - Four Oaks, NC 27524
Great service
Ann - Four Oaks, NC 27524
Great service today, as always. Kyle explained the pros and cons for the new IWave air cleaner.
Always great service!
HERB - Four Oaks, NC 27524
Our technician was professional, friendly and knowledgeable. Great asset to your company!
Great service
GEORGE - Four Oaks, NC 27524
Keep up the good work
Pleasant, yet professional
firestorm1 - Four Oaks, NC 27524
Mr. Kegler was very pleasant to do business with. He took time to explain what needed repairing and why without "talking down" to me or confusing me with technical terms. He was efficient but not hurried in his work.
Great
SUSAN - Four Oaks, NC 27524
Very curtious and prompt
Joshua W.
Tech performed ESA, tech found no issues at visit, system is back on and cooling properly at this time. Tech spoke with customer about renewal and customer declined at this time.
Joshua W.
Tech performed one system ESA, tech found no issues at todays visit, tech found dehumidifier filter is still good at this time, system is back on and cooling at this time.
Joshua W.
Tech performed ESA and found no challenges at this time. Tech has system back on and operational.
Noah C.
Tech returned to replace blower relay board at air handler for system number 2. Tech replaced board and tested, system is operating properly. Billing out repair to Lumenant.
Kyle W.
23 YEAR OLD R22 SYSTEM FOUND OD FAN MOTOR FAILED. EVAPORATOR COILS EXTREMELY RUSTED. COMPRESSOR IN CAUTION RANGE. GAS HEATING COMPONENTS RUSTED/SHOWING AGE AS WELL. HANDED OVER TO BRYCE. $1131.00 WITH TAX FOR FAN MOTOR. REPAIRS NOT RECOMMENDED.
Noah C.
Upon arrival customer stated back system was freezing up. Tech found 45amp fuse at disconnect blown for system number 4 condensing unit. Compressor megged in the yellow range on all three terminals. Tech replaced fuse and started system. Found R22 pressures low, tech recommended replacing system. Customer opted to charge the system up for now. Tech added 1lb of R22 to get pressures within spec. Billing out for repairs.
Donald S.
Replaced warranty 40a 2 pole contactor
Matthew L.
Upstairs humidity at 55% on arrival. Downstairs humidity at 49%. Both thermostats were satisfied. Tech removed blower assembly, primary drain pan, and evaporator coil from attic air handler without pumping system down. Set coil on top of air handler. Cut out and removed wet insulation with trash bag. Used shop vac and hand towels to dry bottom of air handler. Used spray adhesive and FSK tape to secure new insulation, cut to fit. Slid coil and blower assembly back into air handler. Both coil brackets and back drain pan support are properly seated. Reconnected drain and secured blower door insulation with FSK tape. Started system back up and tested drain. Inside of air handler is dry. No further challenges found. Mrs Winborne also asked to check out downstairs. Reported downstairs feeling moist. Downstairs temperature was satisfied at 73. Humidity was 49%. Tested downstairs system and found amp draws and refrigerant pressures in specs. Indoor humidity reading on thermostat is accurate.
Matt C.
Tech washed and serviced unit
Josh C.
Performed ESA. Upon arrival technician did observe a slightly low delta t. While performing maintenance technician discovered the drain line was backed up causing water to flow over into the blower compartment, which appears to have led to some airflow challenges. Tech cleared drain line and removed as much water from blower compartment as possible to promote good airflow and decrease risk of bacterial growth in system. Once maintenance was complete, tech returned inside and observed a good delta t of 18 degrees. No other challenges were observed an system is cooling normally. Technician did recommend a plasma air purifier to promote indoor air quality, customer declined installation at this time.
Josh C.
Performed 2 system ESA. Upstairs - system is operational and cooling as normal. Only challenge presented was the capacitor on the compressor side was testing weak. Tech recommended replacing and quoted 201 plus tax. Customer declined at this time and noted that he recalled it testing weak in the past am it is still running so he has opted to hold off until it fails. No other challenges present at this time. Downstairs - no challenges present at this time. System is cooling and holding a delta t of 18 degrees. Compressor capacitor for this one was also testing weak, and tech recommended replacing. Price quoted for 35mfd capacitor was 201 plus tax. Customer declined.
Matthew L.
Upstairs system was satisfied at 70 degrees on arrival. Indoor humidity reported on thermostat was 59%. Confirmed it is reading accurately by comparison to paychrometer. Changed cooling and heating compressor cycle rate from 3 cycles to 6 cycles per hour in install setup menu. All other tstat settings are correct. Blower dip switches 1-4 are on off on off for cooling airflow. For 2.5 ton system, this is high speed airflow. Tech set blower dip switches to on off off off for normal/nominal airflow. Insulation in the bottom of air handler is wet. Tech suspects condensate blowoff due to high blower speed. Tech poured an entire gallon of water into the primary drain pan and found drainage clear. Found no cracks or holes in primary pan. No overflowing from front or back of primary pan. Tried to squeegee some water from insulation. It is going to need to air dry. Humidity will be elevated until it dries. Tech recommended that customer look for an improvement in humidity level in about a w
Landen H.
Tech washed and serviced unit and found no challenges at this time tech hit on possible leak in coil but only hit on it one time tech recommends next tech to check coil throughly next visit.
Landen H.
Tech washed and serviced unit and no challenges at this time.
Kenny C.
Tech found out door fan motor had failed. Tech replaced fan motor, system is back up and cooling. Homeowner is going to mail in check for todays repair. Approved by Monica.
Matt C.
Tech washed and serviced unit
Luis R.
Tech was informed customer has already replaced damper motors tech went under house to insure he wired up corand operation was correct for dampers as well tech did see a lot of humidity down under supply duct and cabinet tech suspects condinstation build up Is from damper for main living space was not operating correctly and not allowing the appropriate air flow to go thro the house and making the cold air mix with hot outer duct and causing sweat dew point under house is 67 unit is blowing 49 insulation will slow down condensation under right conditions but will not prevent fully tech recommended customer since unjt is operating correctly draining properly and dampers are operating correctly to keep a eye on the condensation and it should start to reduce in the next week or so by pass damper is weighted was operating correctly at this time but could be a future issue due to rust pictures is from reading in Crawspace door and unit
Donald S.
Unit # 3 dual run capacitor showing faulty. Replaced dual run system working properly at this time. Also mini split when performing maintenance need to take out drain pan and blower wheel.
Matthew L.
2020* code to get out back door. 2023* code to get back in. Reported right side hall (on the right from front entrance) blowing warm air. Tech found system 3 devoid of R410a refrigerant. Holds 9 lbs of R410a plus lineset charge. Adding nitrogen and performing leak search level one would be 202.12. Jeff Cupp approved leak search to get a repair quote. Tech also recommended getting a replacement quote. Jeff Cupp also approved getting replacement quote for system 3. Tech added 200 psi of nitrogen to system 3. Saw pressure dropping rapidly. Heard no leaks in outdoor unit, so tech started with air handler. Used soap bubbles to pinpoint leak location in the upper left side wall of indoor coil. Put picture of my finger pointing to soap bubbles being blown away by high pressure. To repair system, we would need to replace York indoor coil. Would take 10 lbs of R410a. Due to age and system condition, tech recommends replacing system instead. Need to have office follow up about repair vs re
Joseph C.
Tech performed ESA on 1 system found no challenges at today’s visit system operating properly at this time.
Joseph C.
Tech performed ESA on 1 system found no challenges at today’s visit system operating properly at this time. Tech inspected dehumidifier and flushed drain with no issues.
Joseph C.
Upon arrival tech found bedroom damper closed getting call. Tech reset damper multiple times would not open. Tech manually opened damper recommend replacing failed dampers customer stated she will speak to husband. Tech also found lots of moisture in crawl space with high humidity tech showed customer and recommend dehumidifier.
Michael H.
Tech found the cause of the condenser not run was the secondary float switch being tripped. Tech used brush to clear the EZ trap of slime and condensate drained from air handler. Drain pan was found to be fairly clean, tech sprayed cleaner in drain pan and applied algae tabs. Customer stated this is an ongoing challenge with system. Covered under maintenance agreement.
Noah C.
Tech returned to check system number 2 blower relay board to verify diagnosis of previous tech. Upon inspection tech found air handler with all properly voltage, blower motor was only receiving 9 volts with a 24v call from air handler. Relay has failed on board. Tech bypassed relay for now to get blower motor running. Tech put line voltage and high speed wire together to supply proper voltage to motor. System back up and cooling. Will need to have blower relay board replaced. Will have to call Lumenant with pricing. AH2 Model and serial: APH36C3XH21A A0H8107095. Maintenance personnel had another service request during techs visit, tech unable to diagnose other systems. All service requests are to go through Lumenant only.
Noah C.
Upon arrival customer stated cooling kicked on and off intermittently last night and is now not working. System was not receiving a 24V call for cooling. Thermostat was receiving 24V but not sending call to Y circuit. Tech was able to jump system out from thermostat with no problems. As previous tech stated the display is going out on thermostat and is now bad. Customer has bought a thermostat himself and stated he would install it himself. No charge per premium agreement.
