La Grange NC Heating & Air Conditioning Services
Local Reviews
for La Grange, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
5💥💥💥💥💥
Sherman - La Grange, NC 28551
Excellent service
Belinda - La Grange, NC 28551
Great service and Thank you!
Excellent experience
Donna - La Grange, NC 28551
The technicians were friendly, knowledgeable, and efficient.
Excellent service, very efficient and friendly.
Luby - La Grange, NC 28551
Outstanding service!!
Lee - La Grange, NC 28551
Josh was very helpful and knowledgeable about the problem. Very courteous! He fixed the problem in a quick manner.
Excellent
Elvin - La Grange, NC 28551
Yes excellent technician. Asked if I was experiencing any issues and took care of them on the spot! We would HIGHLY recommend Chris for anyone home system. 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
excellent
Susan - La Grange, NC 28551
excellent
Total satisfaction.
James - La Grange, NC 28551
The entire Jackson and Sons team were a pleasure to work with. The price they quoted was what was written up. There were extra fees or add on prices that some companies throw in. The technicians arrived in the morning and continued all day and set up a canopy when it started raining. Their supervisor came and made sure I had no issues and answered all my questions. I wouldn’t hesitate to recommend Jackson and Sons to my family and friends.
Outstanding service!!
Lee - La Grange, NC 28551
Shane and Torrance were very friendly and knowledgeable.
Excellent service!!!
Lee - La Grange, NC 28551
Technician was very knowledgeable about service and very courteous.
Serviced my air conditioning unit
Aaron - La Grange, NC 28551
The technician Mr. Dawson did an extremely great job and very pleasant and knowledgeable. Thank you so much.
Outstanding service!
Audrey - La Grange, NC 28551
I would recommend to everyone.
Great work
David - La Grange, NC 28551
David was quick and professional.
Excellent service and timely when requested!
Royce - La Grange, NC 28551
Logan was very professional, friendly and answered questions.
He went beyond what I expected. He took his time and was very thorough helping me look for my daughter’s kitten. Without a doubt he has been a God sen
Nancy - La Grange, NC 28551
He went beyond what I expected. He took his time and was very thorough helping me look for my daughter’s kitten. Without a doubt he has been a God send even though we have not found her. My daughter is with her husband at Duke while he is having cancer surgery this morning The last thing she said to me this morning was ‘don’t let anything happen to my kitten. She has been a blessing and comfort to them.
Timely service- 6 month old gas pack
Ebenezer MB Church - La Grange, NC 28551
Right before morning service, Jackson and Sons dispatched technican Joseph Clarke to access why we did not have sufficient heat coming from the heat unit. He arrived within 15 minutes of his call, found the problem, and the heat was back on in about 15 minutes. Great service!!! Don't understand why a 6 month old gas pack has tripped out though. He said Jackson and Sons will follow up this week.
Excellent service
Drew - La Grange, NC 28551
Norman was kind, knowledgeable, honest, very professional and made sure I understood what he was showing me. He was a delightful young man.
Excellent on tome quality service
Robert - La Grange, NC 28551
Professional install and very courteous
Completely Satisfied
Robin - La Grange, NC 28551
Logan was an excellent service man. He was attentive, knowledgeable, and wonderful to work with. Any client would be pleased with his service.
Great tech!
Antoine - La Grange, NC 28551
Professional and respectful. Nice young man
Great Service
Mildred - La Grange, NC 28551
Top Notch Technician this is one of the better HVAC companies.Excellent service will definitely use them in the future.
Excellent Service from Landen.
Ellen - La Grange, NC 28551
Landen was very professional and efficient. I am very pleased with his help today. He saw a problem with another piece of equipment in my crawl space and informed me of it ASAP so i was able to organize gettin that repaired before or causes damage to my home. Thank you, Landen.
Excellent HVAC Service
Marcus - La Grange, NC 28551
Thank you Chris from Jackson and Sons for my 6 month scheduled precision maintenance tune up/follow up inspection.
good service
Melvin - La Grange, NC 28551
He was not the one who found the problem on the day before. Had he known what it would take to fix it he would have had all the parts with him. Regardless, he did a good job.
Excellent Service
Melvin - La Grange, NC 28551
Chris was very thorough. Good Job
Response from Jackson & Sons:
Thank you so much for the amazing 5 star review!
Noah C.
Upon arrival tech found failed heat sequencer and two melted line volt wires. Replaced sequencer after approval and corrected wiring. Heat strips are now operational. Checked cooling side of system and found to be void of R22. Informed customer, call Monday to set up a time for supervisor to come out.
Landon C.
Customer invested in 3 ton Trane php
Matthew L.
Tech replaced filters for newer Symbio gas pack in the front. Tech raised the back of AHU 4 with Spencer's help and rerouted drain downhill. Tested with water.
Matthew L.
System is a 5 year old 2.5 ton carrier split system. Tech called for heat mode and found outdoor unit energized in cooling mode. O circuit is not energized, but reversing valve is in the cooling position. Tech also found 35/5uf dual capacitor reading 7% weak on HERM side Customer also reported that air handler has dripped water in the closet before. Installing company came out, but could not resolve issue. There was water under air handler today. Inside of air handler is rusty where system has continuously dripped condensation directly off of indoor coil. Heating/cooling speed is set to speed tap 1. The heat strips are set to blower speed tap 2. Speed tap 3, 4, and 5 are not used. Tap 3 is high airflow. Tap 2 is medium (used for electric heat), and tap 1 is low (currently heating/cooling speed). Tap 3 works. Tap 4 and 5 do not. Likely unprogrammed from the factory. Tech does not have a guaranteed solution to prevent condensation dripping directly off of coil except to clean coil (alr
Matthew L.
Performed CMA full service. Newer Trane Symbio gas pack (serial 112L) had numerous heating failure codes due to burners being overfired. Tech adjusted gas pressure to 10" high stage and 4.9" low stage per install manual. Gas pack (serial 494L) has 3 larger style inshot burners showing significant corrosion. Tech recommends replacing burners. Outdoor unit 8 (serial EU4F) has a failed 5uf outdoor fan capacitor reading 0uf. Replaced for testing purposes. Tech also found low delta t and slightly low refrigerant pressures. Leak searched system and found no obvious leaks. Tech recommends replacing fan capacitor and adding 1 lb of R410a. Split system EMGF in the back youth area is very low on refrigerant. Tech estimates 4-6 lbs low. System is under 2 years old. Tech leak searched system and found liquid line valve core leaking and brass cap loose. Tech tightened valve core, but it did not stop leaking. Found no other refrigerant leaks in system. Tech recommends replacing valve core and ch
Chris A.
Tech washed and serviced units, found outdoor coils to be caked with grass, tech took care of it as part of today’s visit. No other challenges found with systems today. Recommended media filters to prevent having to change filters out so often. Customer not interested at this time. Units are holding a delta T of 21.
Matthew L.
Customer had downstairs thermostat in emergency heat mode on arrival. Tech recommends standard heat mode. Customer wants to make sure system is working properly before summertime. He reports the front right 2 rooms are not getting enough cooling during summer. Both have only one supply register. Tech tested system. Found no bypass damper on system. Zone dampers are set up to not shut all the way in the closed position. Recorded refrigerant pressures and amp draws. Tech suspects no major issue with 2.5 ton system. Need to call early next week to have field supervisor evaluate front 2 rooms and comfort challenges with house. Need to evaluate 2.5 ton sizing.
Chris A.
Tech washed and serviced unit, found no challenges at this time. Tech reccomended media filter, custoemr invested in media filter. Did not have 25x25x3 on truck need to bring it by next time someone is in the area. Unit is heating with a delta T of 22.
Chris A.
Tech washed and serviced unit, no challenges found with system at this time. Performed leak search and tested compressor windings both tests passed. Tech recommended extending ESA, husband will call office back to extend.
Chris A.
Tech washed and serviced unit, customer had to leave upon arrival. Unit is older, tech searched for leaks and tested compressor windings. Both tests passed. Tech did found compressor over amping, would recommend a hard start kit, Left estimate. Could not collect delta T or signatures.
Josh W.
Tech arrived and performed preventative maintenance, Tech found uv bulb blown and recommended replacement, tech also recommended hardstart installation to prevent high start amperage. Tech had no other recommendations at this time.
C. Braxton B.
Tech cleaned and serviced unit tech found no challenges at this time unit is up and working properly customer did not want filters
Josh W.
Tech arrived and performed preventative maintenance on one system, tech did not find any challenges at this time, customer renewed one system psa. Return with one 20x25x1 filter.
Josh W.
Tech arrived and did not get an answer at front door, tech began performing preventative maintenance on outdoor units and found bacteria growing in package unit blower housing and compartment, tech built estimate for installation of plasma air to prevent bacteria growth. Tech did not find any other challenges with outdoor units at this time. Tech spoke to homeowner and found they are very sick and we will need to reschedule to complete indoor portion of service. Systems are back on and operational at this time.
Josh W.
Tech arrived and began maintenance on Goodman package system, tech found uv bulb blown and recommended replacement, tech noticed higher amperage from fan motor but found fan motor was not Oem and rated for operating amperage. Tech found no other issues with system at today’s visit. System is back on and operating properly after completion of service. No access to crawlspace to check ducts or crawlspace condition.
Chris A.
Tech washed and serviced unit, found no challenges. Completed leak search and tested compressor windings due to units age, unit passed tests. All other test went well and unit is holding a delta T of 21. Tech recommended hard start kit to extend the life of system and prevent high compressor amps, customer did not invest this visit.
Joseph C.
Techs returned to replace wire from thermos to air handler, techs had to relocate path for thermostat wire due to being stuck in ceiling and to prevent cutting out drywall, after completion of repair techs found short to be occurring from thermostat and got approval for replacement, techs replaced thermostat with focus pro and got air handler running, upon inspection found outdoor condenser was in lockout for trip alert and found that y circuit was only getting 6 volts and found black wire shorted to common, tech replaced y circuit with g wire and condenser cycled on, techs checked full operation of system and found that high speed terminal of blower shorts when heat strips come on, techs swapped high speed for medium speed tap. System is now back on and operating properly in both heat and cool modes.
Nestor A.
Tech performed maintenance service on a smart comfort split system. Tech found dehumidifier not operating due to error code e4, cleaned filter and back running correctly. Not other challenges found at today visit. Delta t is within specifications.
Chris A.
Tech washed and serviced unit, found no challenges at this time. Custoemr extended ESA at today’s visit. Units holding a delta T of 20. Used a 20x25x1
Bryce C.
Provided repair and replacement option for split heat pump
Josh W.
Tech arrived and found popped fuse, tech replaced fuse and found heat strip contactor pops fuse, tech also found that wire from thermostat to air handler is bad and needs to be replaced. Built estimate customer approved. Need to return and pull new thermostat wire from thermostat to air handler.
Joseph C.
Tech found blank thermostat at air handler 5, found voltage dropped at miter starter, tech found lose 9/11 relay tech secured and box reset and cycled system with no challenges.
Aidan T.
{2012 Heil Split System — Garage} — Tech was informed that the system short cycles and customer observed frost buildup on the outdoor coil during cold weather in previous weeks. — Tech found no 240V present at air handler disconnect due to loose breaker in sub panel, only supplying 95V and reset breaker.. — Observed signs of low refrigerant charge after 10 minutes of operation and recommended a leak search. Customer approved. Tech found a leak in the evaporator coil on the top left hand side of the coil and built estimate to replace the coil. — Noted failed UV lightbulb and recommended replacement if indoor coil is replaced — Recommended a full system replacement on account of equipment age and costly repairs. Turned over to field supervisor for estimate. — Confirmed proper operation of defrost and heat strips and checked all electrical components. Build estimate for breaker if current breaker loses contact again. — Advised customer the system operable but recommended shutting it o
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Ricardo T.
Tech serviced unit and found no challenges at this time. Customer does not have water. Tech opened crawlspace door and brick foundation fell down holding door frame in tech placed 2 bricks back up to hold it in place.