Read what your La Grange, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for La Grange, NC
Our Reviews by City
Very professional service!
JARRELL - La Grange, NC 28551
The service technicians were very professional and polite while performing the maintenance on our heat pumps. After 17 years of service our 2nd floor heat pump had exceeded its lifespan and is in need of replacement. The team was very helpful in working with us on selecting a new higher efficiency unit. Keep up the good work!
Excellent service excellent people!
VANN - La Grange, NC 28551
Don’t lose uncle Wayne
Excellent
GLASS - La Grange, NC 28551
Excellent service
Brian - La Grange, NC 28551
Response from Jackson & Sons:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Excellent service
Brian - La Grange, NC 28551
Good Service
DARBY - La Grange, NC 28551
Technician performance was excellent . However Arturo A. experienced some differculty in perform the task of removing the fan and cleaning corosion from spindle the fan fits on. This to me indicates thats all required task are being performed on all visits. In addition I thank the service rate is a little Pricey.
left everything clean and neat. Heat works great now
Lyman - La Grange, NC 28551
Maintenance service
BODY - La Grange, NC 28551
Great service!
Excellent experience
DAVID - La Grange, NC 28551
Great service!
MIKELS - La Grange, NC 28551
Was very professional and made sure to let me know how my system was looking and running. Also took the time to answer a question I had and told me about a new product that was available that keeps the system/house a bit cleaner...if I was understanding correctly. Good info to have.
great service visit!
WALKER - La Grange, NC 28551
Excellent!
Ashley Whittington - La Grange, NC 28551
Kyle was so nice and professional. Never once complained or seemed irritated he had had such a long day!
Plumbing
JARMAN - La Grange, NC 28551
Keep service
Great Service As Always
FOUCHT - La Grange, NC 28551
As always, super service. Keeps our system running in tip top shape. Highly recommend!
Excellent service
Anthony - La Grange, NC 28551
Zach our technician was 100% top quality, took the time to reach, explain, and walk thru everything that was being done, timely and really did an amazing job! Without a doubt recommend.
Exceptional Customer Service
Tommy - La Grange, NC 28551
Highly recommend Jackson and Sons for heating and air condition service. All of my interactions have been very positive and professional. Responses to my calls for maintenance and repair needs can’t be any better. I’m not sure how many companies you can call at 6:30 on a Saturday evening, have the technician return a call in 7 minutes and be at your house 30 minutes later. My unit was back up and operational in a very short time after diagnosing the problem. Technicians are very knowledgeable, respectful and polite. 5 stars all across the board!
great service very polite and thorough
SUTTON susan - La Grange, NC 28551
very good inspection done thorough and considerate.
Nate the Great
Robin - La Grange, NC 28551
Nate was very professional and knowledgeable about my unit and its needs. He answered all of my questions thoroughly and respected my home inside and out.
Great service
KELVIN - La Grange, NC 28551
Good value
serviced Heating and a/c unit
JOHNNIE - La Grange, NC 28551
explained to me in detail what services he performed, very knowledgeable
GREAT SERVICE
MARILYN - La Grange, NC 28551
VERY KNOWLEDGEABLE ON ALL EQUIPMENT. ENJOYED CONVERSATION
Brandon was very professional
BRENDA - La Grange, NC 28551
Brandon was great Jackson and Sons jury is still out
Great Service
MELVIN - La Grange, NC 28551
Performed the service and explained. Everything went smoothly.
Polite and professional service!
DANIEL - La Grange, NC 28551
#1 rated company….
Satisfied
CHARLES - La Grange, NC 28551
Kyle W.
FOUND PRIMARY DRAIN PAN CRACKED CAUSING CONDENSATION CHALLENGES INSIDE CABINET/FLOORING. PIN HOLE LEAKS IN HEAVILY RUSTED EVAP COIL PLATING. MIKE IS ON SITE.
Campbell C.
Tech found no difficulties at this time. Tech leak tested both systems and no leaks were found.
Kyle W.
FOUND HEAT SEQUENCER AND BLOWER RELAY STUCK. CUSTOMER DECLINED NEEDED REPAIRS/ESA. DECLINED OPTION OF SYSTEM REPLACEMENT AS WELL. SEND PAPER COPIES OF INVOICES.
Jospeh C.
Tech performed ESA on 2 systems found upstairs indoor coil leaking tech had field supervisor come out customer opted to replace upstairs Goodman unit. Tech also found bad run capacitor on downstairs condenser tech replaced under full warranty. No further issues at this time customer uses own filters
Wayne T.
2.5-Ton Duct System w/ Return
Luis R.
Tech returned to replace zone board found prior that failed upon completion tech tested system unit is cooling both zones
Noah C.
Tech cleaned all systems thoroughly. Upon inspection tech found upstairs and downstairs UV bulbs in need of replacing. Garage system UV bulb still looks good. Customer would like us to schedule a time to come back and replace UV bulbs, tech quoted $207.23 plus tax per bulb. Tech found no further challenges, all three systems are operating properly at this time.
Kevin B.
Trane 3.0-Ton Heat Pump w/ Air Handler
Kevin B.
Install Mitsubishi 15K BTU Heat Pump w/ Air Handler for Storage Room
Donald S.
Added 3 pounds of 410a and changed leaking schrader valve in evap coil Homeowner wants sales lead
Campbell C.
Homeowner was not home during service.
Donald S.
Zone board is bad. Quoted $1580 regular price Authorizes repair ordered board will be in a couple days Enrolled in maintenance program
Campbell C.
Tech found one capacitor not in the best shape but cap tested within specs.
Wayne T.
WAYNE AND LOGAN REPLACED A TRANE SPLIT HEAT PUMP
Donald S.
Condenser motor was not running and replace Rusty and burnt dual run capacitor Fan motor ran .6 out of .74 A This is considered acceptable and the fan motor may still have time left on it Checked refrigerant pressures showed that they were a little low. Recommend new system due to age and refrigerant leak Homeowner is on premium service and manually discounted Office will need to adjust invoice. 322.61 is price with tax Please set up sales lead for new system. Indoor coil leaks
Michael H.
Tech made access to crawlspace to best of abilities, crawlspace is low. Crawlspace appears to be dry and has some vapor barrier down. Some branch lines are touching the ground and was existing prior to unit was installed.
Matthew L.
Consultation Code: ENGP28FPY
Luis R.
Tech found breaker for condenser tripped tech reset breaker and upon further inspection the contactor for 2nd compressor was clattering tech found 1st compressor was on reading on caution 2nd compressor was ohming out red meaning it was shorted and had tripped the breaker tech called in filed supervisor to verify and give customer best solution
Matthew L.
Consultation Code: ENGKV2FYN
Romario T.
Found a failed cinder fan motor, capacitor is within specs. Tech waited to hear a response from Mr. Wallace to receive approval for the replacement of the condenser fan motor or set up a visit from a field supervisor to provide the homeowner with a better solution. Mr. Wallace approved replacing the condenser fan motor with a truck stock 1/4hp 1075 condenser fan motor, (OEM motor is 1/10hp with 1100rpm). After the condenser motor replacement, tech checked the refrigerant levels and found it to be slightly low on charge. Costumer declined field supervisor visit and approved over the phone to charge system with 1lb of R22. Checked delta T. System is cooling as of now, mr Wallace is aware that there is a leak within the system and invested in MPA as of today.
Romario T.
Performed ESA. Educated costumer about home purification systems (UV light and plasma pure air) to help her with her allergies. Condenser fan seems a little loud but amp draws are within range, condenser fan motor has had ice sit on top in the past. Costumer does not want to replace the condenser fan motor for now, but if the the motor tends to get louder or fails, she will address the challenge. Tech recommended AC renew to quiet down the compressor and to lubricate the refrigerant system, costumer will ask about it during her next visit as she plans to possibly relocate later on.
Josh C.
Performed ESA. Customer was not home at time of service, tech completed outside portion of maintenance. (1) 20x25 filter left on front porch.
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Josh C.
Performed ESA on inside portion of system per notes.
Josh C.
Performed ESA. Customer decided to replace UV Bulb.
