Wallace NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Wallace, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wallace, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Wallace, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service
Jim - Wallace, NC 28466
Exceptional
Great service call experience
Dennis - Wallace, NC 28466
Randy did a great job in servicing our HVAC systems for the spring and summer season. He took great effort in explaining his work and the state of our HVAC systems. Thanks, Randy!
Winter service on systems under service contract
Dennis - Wallace, NC 28466
Very impressed with service work Randy Kuhnau on our two systems. Request that he make future service calls for us.
Excellent service by an experienced tech
Dennis - Wallace, NC 28466
Ben did a a very thorough job in servicing our HVAC systems yesterday
Jackson and Sons are the best
Dennis - Wallace, NC 28466
Impressed with the service work performed by Byrce to our HVAC systems. And Bryce was very informative in providing information on the condition of our systems. Would like for Bryce to come back on future service calls. Thanks.
Dawson M.
Tech serviced and cleaned unit. Upon arrival customer was not present. Tech did exterior portion this trip. Tech found compressor side of capacitor reading at 51.2/45. Tech recommends replacement. Tech informed customer via text message but did not get a response before departure. Tech faced no other challenges this visit. Tech was unable to take tempatures inside. Tech left filters and pens/pad at front door.
Norman A.
Crawl all under house no leaks check all faucet and toilet not drip are run so I went to meter turn it off and it still reading as it leaking got be bad meter
Norman A.
Need whole main drain line replaced due to it leaking threw and cracked Advised customer we don’t replace main sewer line at this time
Luis R.
Technician was informed of temperature difference from the front of the house to the back. Technician inspected duct work found d a metal box with 3 exits. 1 feeding the main house then left feeds the front room right feeds the back room no dampers are in the branch’s so we can not adjust air flow. Technician recommended replacing ductwork due to age and to be able to adjust airflow to allow better temperature in the other rooms. Customer is thinking of zone board with 3 dampers and 3 thermostat field supervisor to give best solution.
Alex R.
Dug up the sewer line in front of house and found a 3 inch sewer line, tying into a 4 inch sewer line. Cut out the section of pipe and pipe in with a new clean out and fernco to connect the sewer back together. Advised customer that the main water supply line that runs next to the sewer is leaking. The line transitions from copper to galvanized pipe. The waterline from the house to the water meter needs to be replaced.
Alex R.
There was a previous repair on the sewer line in front of the house with a fern co-installed. Customer states that that section of pipe was leaking. Talk to customer and customer wants a clean out installed there for future use. 3 inch cast iron.
Romario T.
Found the condensate pump operating non stop due to algae blocking the exit port causing the safety switch to turn off power to the thermostat. Customer approved repairs. Tested the condensate drain afterwards. System is back heating. Customer will call to set up the maintenance plan when the money is available.
Alex R.
Removed old disposal and replaced it with a customer supplied disposal.
Alex R.
Customer has a misaligned sewer tap at the street causing the blockages. Customer is not going to have us clear the drain line instead they are going to call the city to have the tap repaired and aligned properly so the sewer can drain properly.
Caleb S.
Provided estimate to replace unit and duct
Luis R.
Technician found oil residue and dye on the compressor coming from schreder valve. Technician cycled system in heat system pressures started to show symptoms of clogged pistons. Technician ran cooling found pressure slightly low. Technician found airflow control board corroded. Due to age and major field supervisor scheduled to come out.
Josh W.
Tech arrived and found customer had gas heater and home was 85 degrees, tech cut system up to come on and tech found auxiliary heat would get call but would not power on, tech found that power to heat strips was only getting 100v, tech checked main panel and found breaker sending 240v. Tech informed customer they would need to contact an electrician to find where voltage drop is occurring. Tech spoke with customer about energy savings and customer purchased MPA, draft payment from account associated with check. Tech noted ductwork is old in rough shape, also a few vents in home are covered. Mail hardcopy of invoice to customers address.
Alex R.
Found sewer stopped up. Tenant already took apart stack going into the ground. Ran sewer machine on main sewer line into the ground to the street pulling out wipes and hair. reinstalled the stack and tested with water everything is draining properly at this time
Alex R.
Found water coming from a tank bolts, running down the back side of the toilet, and down to the floor. remove the tank, replaced all tank, bolts and tank to bowl gasket. Also installed a new fill valve and Mansfield flush seal.
Alex R.
Found main line stopped up. Ran sewer machine from the backside of the house through clean out by the access hole all the way out to the tap in the street and cleared the blockage.
Romario T.
Tech tested defrost, checked pressures, and electrical. Found the dual run capacitor with abnormal readings. Tech replaced the dual run capacitor under manufacturer warranty. Tested system afterwards with auxiliary heat. System is back heating. Customer invested into MPA(monthly maintenance plan.
Norman A.
Wax seal bad leak around toilet and shower whole house back up is due to septic tank full
Spencer C.
Customer stated upstairs and 1 room downstairs not heating. Tech found the vent to the downstairs room was closed off, tech opened vent and found normal airflow. Tech found the upstairs system as running heat strips only. Tech checked thermostat and found it not setup correctly. Tech set it to heat pump with B reversing valve for a Rheem system. Tech also found high head pressure and verified filter is good and back of coil is not blocked. Tech did find filter was installed backwards and installed correctly. System is 29 years old and is common for high head on a system of this age. Tech verified compressor passed Meg test. Tech also found the vent in the master bathroom closet is getting no airflow. Tech found the duct is on the ground in the crawl space and has been detached from the trunk and boot. Customer sent an estimate to replace that branch.
Alex R.
Called tech-support and discussed intermittent heating problems on this heater and found out that because the heater had not been flushed in seven years that tech-support could not diagnose or pinpoint a problem with the heater because of calcification buildup over seven years time. Tech-support said it would be a guessing game to try and start replacing parts in the heater to correct the problem their suggestions were heat, exchanger replacement, check valve replacement, and flow sensor replacement. Customer declined repairs at this time.
Norman A.
I replaced a regulator on a gas line and a fitting on a flex pipe that leads to the meter. The gas tech. tested everything and it passed.
Alex R.
Cleared out a chunk of dirt from the screen and did a flush on the unit for 45 min.
Norman A.
Flex pipe gas line. Chris will get fittings to return for repair tomorrow.
Alex R.
Ran toilet auger through the toilet and pushed the blockage through the toilet. Flushed toilet a bunch of times after and is flushing good now.
Alex R.
Laundry sink has a plugged up drain and is also connected by an s trap causing it to possibly not drain up to minimum standard. Both kitchen sink strainers look like they have been set into a type of concrete, which is not correct and could leak. Hallway bathroom has small amounts of debris in the sink pop up, which may cause slow draining. Master bath Delta shower valve has corrosion by the handle it looks like it has been leaking for a while. Master shower drain looks questionable if it’s sealed to the pipes. Missing showerhead in master bathroom. Master bathroom sink is also connected by a S trap, which may cause very slow draining of the sink. Also has galvanized water supply and drain pipes going to the master bath, vanity and toilet. The gas valve on the side of the house appears to be kinked and leaned over. Water heater piping looks very questionable on how it is connected with cross connections between hot and cold lines. Water to this house is not turned on at this time
Alex R.
Found rotted galvanized pipe going from outside the house to the inside. Replaced the rotted galvanized pipe with new pex pipe.