Ayden NC Heating & Air Conditioning Services
Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Ayden, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Ayden, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Ayden, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service
Larry - Ayden, NC 28513
Alex is an excellent technician. In the future, If we require your services again, we would request Alex to be our tech.
He was perfect
Calvin - Ayden, NC 28513
Kyle was great!
Gwendy - Ayden, NC 28513
Excellent service
Karen - Ayden, NC 28513
Norman was prompt , courteous and very helpful with all our questions. Great personality.
Great
Rebeccea - Ayden, NC 28513
He's awesome! Very professional, respectful, and friendly! I have recommended Jackson and sons, and Noah to everyone! Thank you for a job well done! Noah even got rid of a spider for me LOL! Now that's going over and above
Awesome service
Brian - Ayden, NC 28513
Our technician Kenny serviced the unit in the pouring down rain... he had us up and running with cool air in no time....he did an awesome job ..
Great
Rebeccea - Ayden, NC 28513
Awesome technician! Capable, knowledgeable, friendly service.
Very great and excellent servive!
BLAKE - Ayden, NC 28513
Professional and very nice person.
Very Good
Robert - Ayden, NC 28513
Great!
Robert - Ayden, NC 28513
Great!
Robert - Ayden, NC 28513
All should be under warranty
FRED - Ayden, NC 28513
Great service as always
JOYCE - Ayden, NC 28513
Wonderful Experience
Neal - Ayden, NC 28513
Great experience with Jackson and Sons, Will Moreno was on top of his game. Very polite, knowledgeable, thorough and professional. Could not have been more impressed.
very good sevice service person was excellent
BUDDY - Ayden, NC 28513
always great service
Great service
CHEYENNE - Ayden, NC 28513
Perfection
Great Service!
Dana - Ayden, NC 28513
Service
Connie - Ayden, NC 28513
KEEPS MY SYSTEM RUNNING
Buddy - Ayden, NC 28513
Great service!
JOSH - Ayden, NC 28513
Great Service
Fred - Ayden, NC 28513
Very professional. Best tech we ever had.
Wonderful service
Joyce - Ayden, NC 28513
Fantastic job by Cuyler
JOYCE - Ayden, NC 28513
Cuyler did a great job. My mom, Joyce said he was very kind and spent time explaining everything to her.
Great service
Debbie - Ayden, NC 28513
Great service!...exceptional customer service skills
Great service, went beyond
Doris - Ayden, NC 28513
Kyle W.
Performed CMA inspection on (1) Goodman gas pack. Found system gas tank disconnected. Will need to contact gas company to address. Found weak dual run, and blower capacitors weak. Built estimate for repairs. Left system breakers in off position as they were upon arrival.
Alex R.
Found an old delta shower valve that is dripping through the tub spout and leaking through the handle. Can’t get parts for this shower valve. Tub drain is not holding water to fill up tub. Tub drain and overflow will need to be replaced to resolve this problem.
Alex R.
Found p-trap and tailpiece extension on the left side, kitchen sink, drain paper, thin metal that was leaking. Remove the P-trap and tail piece and installed new plastic tail piece in P-trap.
Norman A.
Toilet seem be flush fine can see water go threw clean out customer doesn’t want to run snake at this time
David S.
— Performed CMA Full Service on multiple locations as follows: — Hiding Place: 2014 Trane 3 Ton Split Heat Pump: Outdoor Fan Motor Capacitor tested weak. Provided estimate for replacement of 7.5 mfd capacitor. — Orchard House: 2018 Trane 5 Ton Split Heat Pump: Outdoor Fan Motor Capacitor tested weak. Provided estimate for replacement of 7.5 mfd capacitor. — Martha’s Place: 2013 Coleman 4 Ton Split Heat Pump: Recommend installing EZ Trap to properly clean and service drain line. Provided estimate to install trap. Signs of heat damage at one side of heat strips connection. Provided estimate for minor repair to replace connection/wire as needed. — Beulah Land: 2019 Carrier 2.5 Ton Split Heat Pump: Compressor capacitor tested below 6% tolerance. Outdoor Fan Motor Capacitor tested weak. Provided estimate for replacement of 35/5 mfd dual run capacitor. Thermostat batteries low. Provided estimate to replace 2xAA batteries. Drain lines not insulated. Recommend approximately 15’
Tyler T.
Tech washed and serviced units per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Matthew L.
Customer reports unit not keeping up. Tech found unit itself is operating correctly, but 14" flex return line is split at foundation wall in crawlspace. Return section runs 25 feet. Duct system as a whole is in poor condition. Tech recommends replacing duct system. Mike Acree will follow up on ductwork. Please mail paper copy.
Kyle W.
2 story home with (1) non-zoned system. Thermostat is located upstairs and set on 65, satisfied at 65 upon arrival. This causes temperature imbalances from upstairs to downstairs. Vents doors are closed upstairs to push more airflow downstairs, which on very cold days will cause thermostat to read inaccurately as well. System is operating well within specs. Auxiliary heat operating properly. Home would need to be re-evaluated by field supervisor for proper system installs. Will call if needed.
Chris M.
Came out to look at installing 2 toilets but no pipe is in the area where they need the toilets. They have a state funded program for learning center and it requires two more toilets. I recommended they hire a general contractor to help in all aspects of this because they will need more work than just adding two toilets
Derek J.
Upon arrival tech was informed circuit 2 side was frozen when customer arrived. Turned off to allow to thaw. Tech inspected and found defrost thermostat reading off. Installed new sensor. Told customer to observe system. System is back operational at this time.
Derek J.
Upon arrival tech was informed system was not heating unless temperature was set extremely high. Tech found thermostat would not come on unless set at least 3 degrees above set point and second stage would not kick on unless higher. Got approval to replace thermostat with VP8000, installed and programmed. System is now cycling on correctly. System is back operational at this time.
Spencer C.
Home was built in may of this year. Tech found system is operating properly and dampers are operating properly. Tech found no issues with system performance. Customer stated 1 room stays cooler than the rest of the house. Tech explained that manual dampers would have to be installed in order to balance airflow. Customer also stated installer repaired a duct that had a hole, tech verified the duct was replaced. Customer also complained of air handler noise and tech explained it is typical for a zone system to be noisy if only the small zone is calling because it is trying to move all airflow through a small portion of the ducts. Tech gave a quote to install dampers and balance ductwork. System is still under contract and builders warranties.
Joseph C.
Tech arrived and said system froze up again when it was cold outside, tech inspected system and found defrost sensor on circuit 1 ready bad testing 3ohms when it should have been 14. Tech replaced no charge per office.
Luis R.
20 Ton OD TXV Replacement tech replaced outdoor txv tech also replaced filter driers. Tech pulled vacumm down to 350 microns. Tech also added 15lbs of 410a. Tech cycled system and found no issues tech recommended double checking pressures after system has ran at a later date.
Kyle W.
Found 20 ton condenser not running upon arrival. Cycled power found circuit #2 suction pressures low at 67PSI and continuously fluctuating within -10PSI. Added R410a for diagnostic purposes and found faulty OD TXV is not metering correctly. Built and sent estimate for repairs. Field supervisor will be reaching out with full replacement cost before a decision is made. Darren is person of contact.
Romario T.
Tech found Thermostat wire for condenser to air handler shorted, tech ran new wire, system is now operating properly. No charge per office.Tech assisted replacing thermostat wire from the airhandler to the condenser. (Moses House)
Aidan T.
{Moses House} - Tech found failed 3 amp fuse upon arrival. Observed resettable fuse tripping when system calls for electric heat strips. Heat strip contactor measured 10.80 ohms of resistance on low voltage coil, indicating contactor failure. - Replaced contactor with a 40 FLA 2 pole contactor with approval from Sammy. Confirmed proper operation of heat strips and cycled system 3 times to ensure no further challenges. Temperatures reading 61.3 at return, 130.6 at supply registers. System is operating normally at this time.
Chris A.
Tech washed and serviced system tech found no challenges at this time tech recommended extending ESA. customer . Tech did not have a 14x20 and reccomended media filters as an alternative. Customer not interested. Used a regular 20x25x1. Unit is cooling properly with a delta T of 17.
Kyle W.
Replaced blower fan control board. Cycled system with no challenges.
Kyle W.
(Moses House) Found low voltage fuse blown due to faulty/corroded blower control board. Need to order and return to replace. Sammy approved.
Romario T.
Main Supply and return 16 inch flex ducts are Good, tech only found a 5ft foot section of 6 inch supply duct that is recommended to be replaced or at least repair with just insulation tape. Package unit hood was measured and an estimate will be sent to replace the package unit rain hood. Tech collected house call fee over the phone. Main
Norman A.
What toilets master bathroom Ada toilet because of not tall enough and closet bolt’s will not tight so post-able bad toilet flange Want tub shower fixer in guest bathroom change out Chris will email quote to customer
Caleb S.
Emailed proposal to replace unit. Customer is getting multiple quotes.
Romario T.
System re-check. Airhandler was recently removed and installed. Tech attempted to adjust the airhandler by setting it more back more so the door for the wall to go over it but was unsuccessful and not advisable due to the location of the heat trips and for it to have proper airflow to the duct system. Customer was informed and was stated that he was going to build a door for it to make it work.
Noah C.
Retuned to replace dual run capacitor. Installed and tested. Customer paid 9/16. Gave customer hard copy of invoice.