Snow Hill NC Heating & Air Conditioning Services
Local Reviews
for Snow Hill, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent service
WILLIAMS - Snow Hill, NC 28580
Great Service
Precision - Snow Hill, NC 28580
Awesome fast service
Kevin - Snow Hill, NC 28580
Love the service
Willard D Brown - Snow Hill, NC 28580
Great work!
Excellent customer service
Roger - Snow Hill, NC 28580
Educated me on stage 1 and stage 2
Excellent service
Roger - Snow Hill, NC 28580
Technician was very knowledgeable and educated us.
Great
Ivey - Snow Hill, NC 28580
Excellent Service
Dana - Snow Hill, NC 28580
Excellent service is always given! I really appreciate the service and information provided.
Great service.
John - Snow Hill, NC 28580
The technician was polite,courteous and got right to the problem. And fixed it just as quick.
IT was great and also Prices!
Willard D Brown (WD) - Snow Hill, NC 28580
Great experience with Nick B.!
Great Service
Teresa - Snow Hill, NC 28580
Jackson and Sons is top notch! We have used them for years and they and their technicians are are great at what they do. Had the pleasure of meeting Ricardo T. today to perform our bi-annual maintenance. We just got a new system a few months ago and can already tell the difference in our light bill and comfort level. Ricardo was very knowledgeable and polite.
Response from Jackson & Sons:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
Home owner
Christy - Snow Hill, NC 28580
Great service! Technician, Chris Acevedo, was very thorough and helpful!
Excellent service from Norman!
Katie - Snow Hill, NC 28580
Great service, awesome man!
Lisa - Snow Hill, NC 28580
Excellent Service!
Dana - Snow Hill, NC 28580
Chris was very helpful in providing valuable information and ensuring I was well informed about issues and concerns. Thanks Chris!
Excellent Service and Response Time
Dana - Snow Hill, NC 28580
Norman was great and I appreciate him for taking the time to address and respond to my plumbing issues.
Excellent!
Nicole - Snow Hill, NC 28580
Spencer was knowledgeable, professional and completed my a/c repair in a timely manner.
Great service
MCMILLAN - Snow Hill, NC 28580
Knowledgeable Technician!
Nursewoman80 - Snow Hill, NC 28580
Ricardo did the best, and his company is lucky to have him in their employ.
Excellence Service!!!
Mary - Snow Hill, NC 28580
Excellence Service!!!
Mary - Snow Hill, NC 28580
Good
Robert - Snow Hill, NC 28580
He was profenisial
Great Service
Dana - Snow Hill, NC 28580
Very happy with the service I received!
Satisfied
Ty - Snow Hill, NC 28580
Found issues other than what he was tasked with
Excellent service
Francis - Snow Hill, NC 28580
Totally satisfied with the service and the service technicians.
Alex R.
House is a slab style house. Has a leak inside the wall behind the kitchen cabinets. Advised the customer that we don’t get into work like this.
Logan P.
Tech performed service on goodman package unit. Tech did not perform inside work due to customer not being at home during service. Tech left (1) 20x20x1 filter with pen and notepad on front porch. Found no other challenges at today’s visit.
Logan P.
Tech performed service on (2) trane split systems. Found burnt/inoperative uv bulb on upstairs unit. Replaced uv bulb after customers approval. Tech recommended installation of plasma air purifier. Installed plasma air purifier on downstairs unit after customers approval. Tech found 45/5mfd capacitor for downstairs unit to be reading weak. Replaced dual run capacitor after customers approval. Customer stated would like tech to come for all future maintenances. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Romario T.
Tech replaced a manufacturer warranty heat exchanger. Secured air gaps, checked gas pressure and tested heat after replacement. System is back heating.
Percy M.
Performed CMA full service on 3 gas furnace a/c split systems. - There are 4 split systems at location, only 3 of the systems are under our maintenance agreement. - Split system #2 is under agreement with different company. -Split system #4 blowor motor capacitor rated 10 mf tested weak at 9.05mf. Capacitor is due for failure, recommend replacement of capacitor. - There is an estimate attached to this invoice for replacement of BLOWOR motor capacitor. - Gas furnace #3 cabnet doors are in bad condition and tech could not get access to evaporator coil due to door bolted to brace from ceiling and flute pipe in front of door. - All systems are performing and heating properly with a delta T of over 20 degrees. - Tech flushed drain lines and added condensate treatment tablets to drain pans. - All electrical components were within correct specifications. - Tech completed filter change of 2-20x25x1 filters. - FIKTER change not complete, tech will return with 3-20x25x1 filters and 1-14x14x1 fil
Norman A.
Bad fill tub kit ear broken off were flap go and Handel bad a bad fill valve Customer approved just replace toilet
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer would to be noted to bring 20x24x1 filter next visit.
Noah C.
Performed ESA on one system, tenant had to leave shortly after techs arrival. Did not check delta t, completed maintenance. Found 7.5MFD blower run capacitor testing weak. Recommend replacing, made estimate. Unable to reach homeowner via phone regarding renewal and recommendation.
Noah C.
Performed ESA on both systems, found no challenges with upstairs system. Found condenser fan motor slightly over amping at oil pack, as well as weak 3MFD blower run capacitor. Recommended replacing these and provided estimate. Also found compressor to ohm in the yellow, informed customer. Both systems are heating and cooling properly at this time.
Norman A.
Remove old two Handel shower valve installed a new one handle shower valve and trim
Ricardo T.
Tech washed and serviced unit and found start/run cap testing below spec tech informed customer on findings tech found no other challenges at this time. Customer uses their own filters.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Aidan T.
— Customer was not home upon arrival. The service disconnect box has a bolted lock equipped, prohibiting tech from shutting power off to service the equipment safely. Need to reschedule service.
Aidan T.
{1968 Carrier Packaged Heat Pump - Chapel} — Tech found metal cap designed to shield the condenser fan motor from rain was insecure and making contact with fan blades during operation. — Noted motor lubricant accumulating on the underside of the motor and noted that the motor is open-winding on both ends. Motor shaft is not firmly seated and has a lot of play. Recommended replacing fan motor with correct model; customer opted not to replace at this time. — Customer authorized tech to re-secure rain shield to condenser fan motor and expressed interest in running the system until a major repair is needed. Customer acknowledged equipment age and condition and that this repair is not a permanent solution. System is operating normally at this time. Emailed bill.
Bryce C.
Provided replacement option for customer. Service department researching warranty.
Aidan T.
- Customer informed tech that the system made a loud noise during defrost cycle. Confirmed proper defrost operation and tested defrost sensor. - Advised customer that the inclement weather conditions can cause variations in refrigerant pressure and explained defrost sequence. Customer stated that the fan blades accumulated ice and contributed to the abnormal sounds. System is operating normally at this time.
Romario T.
Thermostat was off upon arrival, tech detected the roll out switch tripped, as tech reset the switch, the thermostat came back on. Tech checked the flames and found them dancing around bad and rolling back. Tech checked the heat exchanger for cracks and found no visible cracks on the tubes as far as tech was able to see, but did find 2 cracks in the firewall on where the flames roll back the most, gas outlet pressure was set to 11.4 and needs to be on 10.5. Heat exchanger exhaust is full of soot prior to previous tech arriving. Tech recommended to replace the heat exchanger due to the 2 cracks found on the fire wall or have a field supervisor provide a better solution. Customer only approved the system test operation for today and received approval from our office to allow payments for today’s visit. System is down until the homeowner decides what he wants to do and also if our office can work a payment option for him as well.
Romario T.
Found the condenser fan blades frozen due to ice build up, tech removed the ice obstacles and fan started operating. Tech checked the electric heat and found a common wire loose from the terminal block. As wired was secured back in place and electric heat engaged, supply temperature of 115 degrees. Tech educated the homeowner about our maintenance plan and decided to approved the repairs for today and declined our maintenance plans for now. System is back heating.
Romario T.
Tech found a melted service disconnect which caused the burning smell. Tech replaced the service disconnect and operated the system in heat afterwards, tech did informed the homeowner that the smell should go away slowly as the system operates. Customer is a worry free warranty member. System is back heating. System less than 2 years old.
Aidan T.
(2024 Goodman Gas Pack) - Customer informed tech of power outage and stated that the Vision Pro thermostat is displaying alert for Wi-Fi connectivity. - Tech dismissed alert per customer request and confirmed proper operation. No charge under contractor warranty.
Logan P.
Tech performed service on miller & goodman split systems. Upon arrival, found outside condenser to not have power. Found breaker to be tripped. As tech turned on breaker, unit did not run and tripping breaker. Found shorted compressor. Tech called in office and spoke with gina for mandatory. Delta t is within specification at this time and customer is satisfied with today’s service. Found no other challenges at todays visit.
Bryce C.
Provided replacement quote. Customer cannot do anything at this time
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech left filters under carport.