Jackson and Sons has been serving the heating and air conditioning needs of Snow Hill, NC residents and businesses since 1974.
Our reviews below from your neighbors in Snow Hill, NC tell the story of our quality, dedication and commitment to customer service.
for Snow Hill, NC
Our Reviews by City
JONES - Snow Hill, NC 28580
MCMILLAN - Snow Hill, NC 28580
New AC unit Installation
HARPER - Snow Hill, NC 28580
STROUD - Snow Hill, NC 28580
PRICE - Snow Hill, NC 28580
Great service very polite.
PAIGE , Mrs. - Snow Hill, NC 28580
Perfectly great service
STROUD - Snow Hill, NC 28580
Tech was very polite , friendly, educated on system service , worked in a timely manner , neat job, & professional.
FREDRICK - Snow Hill, NC 28580
Michael - Snow Hill, NC 28580
Noah was very professional. He was courteous and knowledgeable.
Great service and quick response!
LINDSAY - Snow Hill, NC 28580
My experience with Jackson and sons was positive, they showed up really quickly after being called, were very knowledgeable about our issues, and were very friendly to work with. Romario was our technician and he did a great job explaining what was going on and offering solutions!
He was very polite and shared the review
ARLANDER - Snow Hill, NC
He was very professional.
STUART - Snow Hill, NC 28580
Service technicians always professional, friendly
ANNIE - Snow Hill, NC
The ONE you can count ON!
Annie - Snow Hill, NC
The ONE you can count ON!
MORGAN - Snow Hill, NC 28580
Mr & Mrs
ANNIE & James - Snow Hill, NC
No show for 1 hour 45 mins in set time frame….. you should not have A 2 hour various on aptly time .. customers time is also important
Dependable, Great Service
DOROTHY - Snow Hill, NC
Zack did a great job servicing our units at both our houses. He paid attention to details and went above and beyond to make sure everything was working at optimum level. It is so great to have dependable service with someone willing to help with things we can no longer take care of ourselves.
BlackBelt8 - Snow Hill, NC 28580
The service technician that came to our house was knowledgeable, courteous and prompt. Those attributes are hard to find singularly, almost impossible together.
Brenda - Snow Hill, NC
Noah was very professional
James - Snow Hill, NC 28580
For the past 4 years at least 4 techs have come to the house unable to identify and diagnose the issue with air flow. Tyler out performed all these and was able to get to the source of the problem which was collapsed duct work. If the other techs had his commitment to service the problem would have been solved 4 years ago. In any case, we’re grateful for his willingness to get into tight spaces and find the problem. We now have incredible air flow that will help the unit last longer and make our home much more comfortable. Thanks Tyler!
Great Friendly Service
Chester - Snow Hill, NC 28580
consistent quality service
Brianna - Snow Hill, NC 28580
I am always pleased with my service with Jackson and Sons. Tyler was very friendly, courteous, timely, efficient and very kind to my little toddlers.
Katie - Snow Hill, NC 28580
Great service. Very professional.
MARK - Snow Hill, NC 28580
Roger - Snow Hill, NC 28580
Technician was very professional
Tech was able to access more of the house due to having other tech on site in case of getting stuck under house tech found the mice holes that was found previously had not penetrated to inner lining of the
Previous ac unit not working. It is very important to us to make sure here at Jackson and Son's that our customers are receiving that best customer service. Please let us know just how we are doing all feedback is appreciated. Look forward to hearing back from you!
Tech found dual run capacitor had exploded tech spoke with customer and informed her tech would need to replace capacitor in order to further diagnose customer agreed for tech to replace capacitor with turbo capacitor once tech replace capacitor unit started up
Tech was informed in a addition the customer added they are getting more dust then any other areas around the house tech crawled under the house found 3 6in branch lines going to additional room space index house is 8in or so tech could not get access to full length of lines tech was only able to reach the living room floor tech found a few mice holes on all 3 lines tech quoted out about 75ft of flex 3 6in flex bags tech recommended getting cc out to quote for a practice unit and eliminate the supply lines in order to eliminate any future issue cc is scheduled
Stutter from air in line. We are striving hard every day to give our customers the best service possible. With your input on the service that was performed for you we would be able to keep the customer satisfaction to the standard we are striving for. Look forward to hearing back from you!
Service perfection is what we strive for please feel free to share a review on our technicians and how they provide service for our customers. Thank you and look forward to hearing back from you
Found 30amp disconnect incorrectly and 40amp breaker in main panel heavily damaged. Recommend Wayne Electric for proper repair.
FOUND 30A DISCONNECT BREAKER WIRED INCORRECTLY AND 40A BREAKER IN MAIN PANEL HEAVILY DAMAGED/MELTED. RECOMMENDED WAYNE ELECTRIC TO FURTHER INSPECT MAIN PANEL ISSUE. INVESTED IN PSA 1 SYSTEM. WILL SCHEDULE AFTER ISSUE IS RESOLVED.
Replaced outdoor control board due to previous diagnosis. System is working properly at this time in both heating and cooling. Both stages of cooling are coming on with no issues. Board is not giving any fault codes.
Performed repair on Carrier Infinity System
**Carrier infinity system**- Outdoor control board is giving code 46 for brown out on 230- Tech tested voltage coming into equipment in tech has 248 V. System is communicating with both air handler and thermostat and outdoor board has ohm range of 30 When specs is between 27 and 32. Tech was able to tighten connections and get system to come on for 10 minutes with no challenges with 240 going in and out of contactor. System will later on go back into a brown out fault. Diagnosed bad outdoor control board. There are no model and serial numbers of equipment. Tech notified office of model number of outdoor control board. System is down
Homeowner mentioned previous tech mentioned od fan was going out tech tested fan and saw no difficulties. Fan amps tested within spec.
Tech dropped off filter.
Homeowner was not home during visit. Tech found no difficulties at thus time.
System started after reset. Has a stutter from having air in line Tech bled the line and system back to heating suspect oil may have been low. Oil was just added prior to techs visit.
Tech preformed CMA FULL SERVICE on 2 package units and 2 split systems. All systems are operating at this time. Tech recommends installing EZ Trap to drain line to help clean and clear drain line. This will help reduce moisture in unit to help prevent mildew buildup in unit and on blower assembly.
Performed cma full service on 2 split systems. Found extreme corrosion on system 2 air handler evaporator coil. Buildup of rust in primary drain pan. Corroded auxiliary pan. Unit in need of replacement. Will have continued drainage problems due to deterioration of evaporator coil. AH-2 blower motor capacitor tested weak. Provided estimate for replacement of capacitor $200.50.
Tech preformed esa maintenance per energy savings agreement tech found no challenges at todays visit system is heating and cooling properly at this time. Homeowner extended PSA for 1 year 2 visits tech collected $606.34 via card.
Tech preformed esa maintenance per energy savings agreement on both systems tech found no challenges at todays visit systems are both heating and cooling properly at this time. Homeowner extended PSA for 2 visits 1 year tech collected $606.34 via card.
Unit # 4 Tech adjusted the variable pitch sleeve on the new blower motor to reduce amp draw of motor. Monitored operation of blower motor for over 30 minutes with no challenge.
Tech recovered refrigerant charge and installed correct indoor and outdoor piston with new Teflon gasket in each piston chamber. New pistons match label on piston housings. Flowed nitrogen while replacing filter drier. System passed positive pressure test and standing vacuum test. Recharged with 9 lbs 9 oz of new R410a. Tested system in each mode without further challenges. Full warranty.
Tech installed new blower motor inside RTU 4. New motor was pulling 7.5 amps with tight belt and 4.5 amps with loose belt. Rated at 3.1-3.2 amps. Was not able to determine challenge after troubleshooting. Left disconnect off. Will need senior tech to return to further diagnose.
HOOD HOLDS WATER AND HAS RUSTED. UPLOADED PICTURES. WE WILL BE IN CONTACT WITH A SOLUTION IF POSSIBLE. HOOD IS SEALED JUST HOLDS SMALL AMOUNT OF WATER. TECH RECOMMENDS PRIMING/PAINTING. SYSTEM IS 6 YEARS OLD.
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced gas furnace and found no challenges at this time.