Kinston NC Heating & Air Conditioning Services
Local Reviews
for Kinston, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Awesome service
Theotis and Sheila - Kinston, NC 28504
See previous summary.
Excellent Service
Anthony - Kinston, NC 28501
Great Service
Kimberly - Kinston, NC 28501
Alex was great He was very polite professional and very knowledgeable of my situation. He completed an assessment and then explained everything in detail to me as to what was my issue was.
Excellent service
Aniya - Kinston, NC 28504
Awesome service Nice technician
Awesome
Aniya - Kinston, NC 28504
Awesome response
Excellent
Brad - Kinston, NC 28504
Each time we have had them do work for us it’s been great-timely and knowledgeable. Worked alongside other contractors in our home seamlessly. Cleaned up after themselves. Very kind.
On time with tracking
Theotis - Kinston, NC 28504
On time and very professional,answered all my questions.Hope he or his company does replacement.
yes
Ervin - Kinston, NC 28501
Great service
Excellent
Clemes - Kinston, NC 28504
It was 28 degrees, and the heat was not working. I called and within an hour and a half, tech had my heat back working.
yes
Ervin - Kinston, NC 28501
Professional
Very pleased
Ervin - Kinston, NC 28501
Professional Services
Great service!
Shemasha - Kinston, NC 28501
Great service!
Shemasha - Kinston, NC 28501
Logan was excellent, knowledgeable about our system, courteous, and took time to answer any questions.
Jim Rouse - Kinston, NC 28504
Great
Fredrick - Kinston, NC 28501
Great
Wonderful service
Darrell - Kinston, NC 28504
Amazing Service
Justin - Kinston, NC 28504
The crew that just installed my new unit were absolutely professional, down to earth, and kept me informed of everything going on. And did all this in 40 degree weather.
Excellent service
Bill - Kinston, NC 28501
Alex was able to fix my problem quickly and efficiently. I was charged a fair amount.
Service
Judy - Kinston, NC 28504
Excellent
Excellent Service
Justin - Kinston, NC 28504
Josh was very knowledgeable and good with customer communication. He kept me involved with everything going on and what he found and all possible scenarios to fix the problem.
Residential install
SULT - Kinston, NC 28504
Response from Jackson & Sons:
We are so glad to hear that you had a good experience.
Excellent Service
Richy - Kinston, NC 28504
Norman provided great customer service and completed the job and record time explaining everything to me.
Excellent Service
Richy - Kinston, NC 28504
Josh is an excellent technician and he explained everything to me clearly while he provided great customer service.
Great service
Martin - Kinston, NC 28504
Josh provided great service.
Excellent Service!
Sandra - Kinston, NC 28504
Pleasant, efficient. Quick service!
Nestor A.
Tech returned to replace a bad capacitor. Capacitor replaced and customer is satisfied. System is back running.
Matthew L.
Performance maintenance. Found no issues. Renewed PSA.
Wes B.
Tech Performed a CMA Inspection on 3 Split Heat Pump Systems. All 3 systems tested good and back operating as expected.
Norman A.
Galvanized water line hasn’t been replaced so we can do repairs on tub shower valve replacement
Alex R.
Ran sewer machine through the kitchen sink, drain and cleared kitchen sink, drain line and also cleared the drain in bathroom sink.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, customer was not at home during today’s service, tech spoke with customer he will call in to renew agreement
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges with the system at today’s visit, tech recommended replacement of uv bulb, customer approved at today’s visit, customer also extended PSA, the system is back up and running and holding a delta t of 20+ degrees upon departure
Alex R.
Removed old 65 gallon heater and installed a new 50 gallon Rheem heater
Chris A.
Tech washed and serviced unit, found very dirty blower, unable to pull blower but cleaned to the best of ability and recommended plasma air to improve IAQ. Customer interested but wants to wait, left estimate. No other challenges found and unit is holding a delta T of 22.
Chris A.
Tech washed and serviced unit, found rusty evap coil, no leaks detected. compressor is also ohming yellow. Tech reccomended extending PSA and mentioned Monthly payments. Customer not interested at this time. Unit is holding a delta T of 22.
Bryce C.
Provided quote for two ductless mini splits for the home
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Jerry H.
Tech performed maintenance service on a trane split system. Tech only completed air handler due to weather. Outside work schedule for Tuesday. UV bold broke during access door install, replaced at not charge. Delta t is within specifications.
Alex R.
Looked at a Rheem tankless electric water heater. The tankless water heater is not coming on due to a bad motherboard. Customer states the water heater is still under warranty so she is going to call the warranty company to resolve the issue.
Jerry H.
Tech performed maintenance service on a Goodman package unit. Found not other challenges at today visit. Delta t is within specifications.
Alex R.
Pulled toilet and ran the sewer machine through the line and cleared the blockage. The blockage was right near the city tap or at the tap.
Norman A.
Provided estimates for several plumbing issues at the home.
Josh W.
Tech arrived and found outdoor section of package unit would not kick on, customer stated system had been down for a while, tech found capacitor had blown out, tech replaced with turbo capacitor and system came on and began operating properly at this time. Tech spoke with customer about service agreement and customer selected psa yearly. All is good at this time. Customer would like to get estimate on ductwork call to schedule tomorrow.
Alex R.
Pumped the water down from the yard and found a split connection going into the water meter. Replaced the split connector with new fittings and new pipe. Restored the water to the house and tested good. The rest of the water in the yard will take some time to dry up.
Josh W.
Tech arrived and replaced Honeywell controller, tech programmed and cycled system on and off. System is now back on and operating properly at this time.
Caleb S.
Provided estimate to install a new energy efficient heat pump
Matthew L.
Tenant called service call in about system not turning on. Tech found no 20*20 filter inside return on arrival. Thermostat was off. Tech cycled system in heating mode multiple times without issue. Heat exchanger checks good. Natural gas pressure is in specs. Capacitor checks good. Cycled in cooling. Recorded refrigerant pressures. Tech was unable to duplicate any issue with system heating or cooling. Tech suspects there was a dirty filter in return previously that may have tripped a lockout. Install Tech attempted to collect housecall and system inspection fee. Could not get up with homeowner Collected from tenant. Tech recommends ESA preventative maintenance.
Norman A.
I was called to a home to fix a problem with the garbage disposal drain. The drain was clogged and the homeowner couldn't get it to drain properly. I found that the drain line was rusted and had to be replaced.
Chris A.
Tech washed and serviced unit, Condensor not running upon arrival. found filters to be dirty causing outside Condenser not to not run properly. Replaced filters and completed ESA. Unit is now running properly holding a delta T of 22. Custoemr invested in ESA agreement, used today as first visit.
Josh W.
Tech arrived and found system set to 62 and satisfied, tech cut system on and found no issues at this time. Tech collected trip charge. Mail hardcopy to customers address