Read what your Kinston, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Recent Jobs and Reviews in Kinston, NC
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Job Locations and Reviews
Review
I feel that the service received was good. However I felt that this particular service incident should have been resolved and recognized during my initial visit last year. I felt that this service appointment could have been resolved the first time back around July 2023 and again when I had my last service appointment review in January 2024. Only to experience just a few months later when the weather got warmer again we were told we have a large leak which I found should have been discovered less than 7 months ago which now is costing me more money. This is my opinion I could be mistaken but just how I truly feel . The service received was very good timely and efficient however spending over 3 grand in less then 7 months for a unit that’s less than 3 years old I just couldn’t understand. I feel good customer service is evaluating the service experience to determine whether the problem that occurred could have been missed by the prior technician? Maybe consider the time frame the customer could be right. I hope after replacing Athena damage part that I will receive satisfaction of my unit performance.
Review
The technician was thorough patient and took the time to explain what was wrong and what was needed to fix the problem. He was very professional and knowledgeable which made us feel that he was trustworthy.
Romario T.
Replaced an indoor mortex coil under manufacturer warranty. Recovered refrigerant, Pressure tested after replacing the indoor coil, brazed while flowing nitrogen, pulled vacuum below 500 microns. Factory charged the system with R410a refrigerant, tested the drain line and cleared it. System is back cooling. Tech educated homeowner on the operation of the thermostat. Collected by check.
Kinston, NC 28504
Romario T.
Replaced an indoor evaporator coil under manufacturer warranty found by previous tech and also replaced a. Filter dryer. Pressure tested to 400 psi after brazing with nitrogen. Pulled a vacuum below 500 microns. Factory charged the system and tested cooling afterwards. System is back cooling. Tech unclogged the drain line and also cleaned the outdoor coil, refrigerant levels were out of specs due to that, covered under maintenance contract. Collected over the phone for todays repairs.
Kinston, NC 28504
Romario T.
[email protected] Daikin unit - circuit #2 has a blown terminal and voided out of refrigerant along with cut safety pressure switches, Circuit #1 is voided out of refrigerant. Condenser coil is heavily damaged and the obvious refrigerant leak is present at the bottom right hand side of the condenser coil. Middle Trane package unit- 2006 unit. Missing one fuse at the disconnect. Circuit #2 is shorted to ground, circuit #1 is reading bad at the internal electrical windings. Voided out of refrigerant. Trane package unit(front)- 1999 system. Circuit #2 had burnt terminals at the compressor terminals, compressor is also reading bad on the compressor internal windings, tech does suspect a leak in the system due to low refrigerant levels. Circuit #1 is voided out of refrigerant, large leak is present at the system. Based on previous history of this system provided by the maintenance man, a substitute refrigerant has been used instead of R22. It is not advisable to invest into these older
Kinston, NC 28504
Kyle W.
FOUND PRIMARY FLOAT SWITCH TRIPPING DUE TO CLOGGED DRAIN LINE. CLEARED DRAIN AND CYCLED SYSTEM WITH NO FURTHER CHALLENGES. INVESTED IN MPA (1) SYSTEM.
Kinston, NC 28504
Wayne T.
25SCA524A003/FJ4DNXB24L00 & DUCT SYSTEM
Kinston, NC 28501
Romario T.
Tech found the system low on R410a refrigerant, a leak has been spotted/picked up by the leak detector (medium and high sensitivity) on the left side of the bottom of the indoor mortex coil. Office verified the warranty on the mortex coil. Office approved charging the system with r410a for now until the mortex coil comes in. Costumer approved replacing the indoor mortex coil under manufacturer Warranty. Prior to disconnecting the indoor coil, pressure test with nitrogen to ensure no other leaks witching the system. System is cooling for now, costumer needs to be contacted to schedule the repair date.
Kinston, NC 28504
Matt C.
Tech performed esa on 2 systems, both units working properly from departure Customer extended esa 2 systems 1x a year Tech helped customer connect tstat to phone
Kinston, NC 28504
Kyle W.
FOUND SYSTEM LOW ON R410A CHARGE. LOCATED LEAK WITHIN BACKSIDE OF HEAVILY RUSTED EVAPORATOR COILS. COMPRESSOR WINDINGS WITHIN CAUTION RANGE/STRUGGLING TO START INTERMITTENTLY. HANDED OVER TO FIELD SUPERVISOR. SPOKE TO MRS. HEATHER AND COLLECTED.
Kinston, NC 28504
Joseph C.
HP Split-Tech performed PTU on 1 system found no challenges at today’s visit system is operating properly with 18 delta t. Recommendation- tech recommended service agreement customer wanted to hold off at this time.
Kinston, NC 28504
Joseph C.
Tech Returned to do repairs on system, system back up and operating properly with 18 delta t tech informed customer that refrigerant will keep leaking out. Customer is aware and stated he will keep charging system. Tech collected check for all work performed Repairs done- condenser Fan motor, dual run capacitor, compressor contactor and 2.5lbs of r22.
Kinston, NC 28501
Joseph C.
HP Package- System has been replaced by another company since previous visits, tech found no challenges at today’s visit system is operating properly at this time with 20 delta t.
Kinston, NC 28501
Jesse J.
Tech preformed CMA FILTER CHANGE on 4 Gas Package Units, 1 DOAS System, 1 MPU System, and 1 Air Makeup System. Tech removed and washed all Fresh Air filters and reinstalled. Tech has attached FILTER CHANGE REPORTS to invoice along with pictures.
Kinston, NC 28504
Derek J.
Upon arrival tech was informed system was not cooling. Tech found breaker inside house turned off. Turned breaker back on and system started up. Tech found system low on charge. Homeowner approved leak search. Tech found leak in evaporator coil. Emailed estimate for warranty coil to homeowner annd wants us to go ahead and order. Office will need to reach out with availability of coil and when we can return to replace.
Kinston, NC 28504
Dalton B.
25SCA530A003/FJ4DNXB30L00
Kinston, NC 28504
Kyle W.
9 YEAR OLD SYSTEM. FOUND OUT OF WARRANTY COMPRESSOR HAS FAILED. SEIZED UP UNABLE TO RUN EVEN WITH START KIT INSTALLED. CAPACITOR WITHIN SPECS. COSTLY REPAIRS NOT RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR. MAIL INVOICE.
Kinston, NC 28504
Matthew L.
Customer cannot afford repairs or replacement. She is going to try to find some window units.
Kinston, NC 28504
Kyle W.
FOUND RHEEM INVERTER SYSTEM TRANSFORMER BLOWN. OUT OF WARRANTY SYSTEM UNABLE TO TEST FOR ANY FURTHER CHALLENGES. SYSTEM HAS HAD HISTORY OF PROBLEMS. CONTROL BOARDS MAY BE FAULTY. COSTLY REPAIRS NOT RECOMMENDED. HANDED OVER TO FIELD SUPERVISOR.
Kinston, NC 28501
Bryce C.
Declined on financing
Kinston, NC 28501
Landen H.
Tech washed and serviced unit and found no challenges at this time tech recommended replacing media filter customer approved paid 196.35 via check, 9032
Kinston, NC 28501
Joshua W.
Tech performed ESA, tech found no issues at todays visit. Customer wants to make sure techs are careful when taking top off and putting it back on due to fins on coil getting smashed. Customer did not let tech in house due to wife being sick. System is back on and operating at this time.
Kinston, NC 28504
Ronnie P.
Tech performed ESA on 1 system, homeowner not home at beginning of service. All tests tested well with system, compressor megohmed green at 400, tech recommended hard start kit installation, homeowner declined today. Tech left estimate for homeowner. System powered back on upon departure, tech unable to inspect thermostat and check Delta T.
Kinston, NC 28504
Ronnie P.
Tech performed ESA on 2 systems. Tech found no challenges with either system/operations of system. Both systems are operating properly upon departure. Homeowner extended 2 system ESA and had $50 voucher for referring someone else.
Kinston, NC 28504
Review
Awesome job!!
Landen H.
Tech washed and serviced unit and found no challenges at this time.
Kinston, NC 28501
Landen H.
Tech washed and serviced unit and found no challenges at this time customer extended esa via check 318.12 check number 8525.
Kinston, NC 28504
Review
Was on time
Kyle W.
FOUND CONDENSER FAN MOTOR/DUAL RUN CAPACITOR FAILED. COMPRESSOR IS IN THE CAUTION. HAD FIELD SUPERVISOR ON SITE. CUSTOMER OPTED FOR REPAIRS. REPLACED 1/4HP 1075RPM CONDENSER FAN MOTOR/INSTALLED TURBO CAPACITOR. INVESTED IN PSA (1) SYSTEM.
Kinston, NC 28504
Review
Send him when service is needed.
Review
love the serve and the prior service text with photo of technician
Review
I would recommend your company to each and everyone. Your kindness, honesty and friendliness is awesome. Great customer service!!!
Review
We have had another HVAC come out four times to “fix” our six year old unit. Derek came out promptly, completed his testing and diagnostics and located the concern. He was honest with his findings and informed us that it was a problem not involving the HVAC unit itself. He could had easily told us something else needed to be replaced in the unit and charged us for parts and labor, and we would have been none the wiser, but he was honest and told us that the issue was outside his scope and gave us his recommendation.
Review
Great service!
Review
Matt did a great job!
Review
Marker Review
Review
Matt was very professional, friendly and knowledgeable. Enjoyed having him do his job at our house.
Review
Excellent service
Review
Excellent Service
Review
Enjoyed talking with Michael. Appreciate the time he took to explain things with pictures.
Review
Great first impression, good experience.
Review
Excellent service, very respectful of our home, thorough explanation of service provided.
Review
Polite and professional
Review
Matt was great, professional, polite, very thorough, well trained, represented Jackson & Sons to the highest level!
Response from Jackson & Sons:
We're thrilled to hear that you enjoyed your experience with us. Thanks for the kind words!
Review
Very impressed with Noah’s work with getting the issue solved.
Review
The service technician was very good and was able to answer any questions I had.
Review
Noah was very efficient today. Coming out and diagnosed the problem. Now ordering the part after speaking with me and my husband of the solution. Very nice individual.
Review
Excellent Service!
Review
Service done in timely manner
Review
DeMarqus and Terrance were very polite and respectful when they arrived. They explained the replacement process,, service calls and the equipment. They arrived each morning on time. They move the furniture, clean the floors, placed the furniture back in its original spot. They removed all trash and debris from the yard.
