Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Kinston, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
for Kinston, NC
Our Reviews by City
competent and thorough technician
MARKER - Kinston, NC 28504
Donnie gave us detailed information about the problem with our humidifier and his solution. Also fixed another problem and informed us of another possible future problem based on amps in the upper fan motor.
Great quick service
Patrick - Kinston, NC
On time and very courteous professional
MISTY - Kinston, NC 28504
High yield farms - Kinston, NC 28504
great job as always.
TONY - Kinston, NC 28504
Bi annual maintenece
ROGERS - Kinston, NC 28504
Isbalel - Kinston, NC 28501
Zach was great
MARIANN - Kinston, NC 28504
Zach not only was very professional and polite, he got the job done on a very efficient manner. Explained everything including any recommendations. We have been extremely pleased with Jackson and Sons, and Zach is one more feather in your cap!
Donna - Kinston, NC 28504
Noah was was thorough, friendly, and informative.
Logan did a great job
CHERYL - Kinston, NC 28504
PARIS - Kinston, NC 28504
Service man was very helpful
JOAN - Kinston, NC 28504
Logan was polite and knowlegeable about our system. Provided information about service.
Great service. Customer friendly technician
CHARLIE - Kinston, NC 28504
Luis - Kinston, NC
He knew what he was doing and explained everything to us.
Pat - Kinston, NC
Nice respectful and hard working knows his job
ANN - Kinston, NC 28504
Brandon did a great job, huge attention to detail!
Great job with fast & quality service!
BILLY - Kinston, NC
I am glad I made the choice to have Jackson & Son replace my complete unit! All there employees have been amazing!
Great, fast service!
Billy - Kinston, NC
Kyle did a great job on a repair!
MARY - Kinston, NC 28501
He was very nice and respectful. He explained what he did in a way that I understood and he did not seem to be in a hurry. Thank you Brandon.
Marvin - Kinston, NC 28504
Fantastic job, fast but thorough.
KIM - Kinston, NC 28504
PATRICIA - Kinston, NC
Prompt service. Friendly tech
Great Service Tech
Dexter - Kinston, NC 28504
Bob - Kinston, NC 28504
Michael was very professional. Fixed the problem very quickly. Very pleasant as well/
Mike is always very knowledgable
State Employees credit Union - Kinston, NC
Tech washed and serviced unit and found no challenges at this time.
On arrival technician found DOAS1 having a communication error. Reset DOAS1 . DOAS1 Is back to operational. Tech found GP 1,2 and 3on. GP 4was turned off. Confirmed that GP1 would not lite Due to a bad gas valve. Will need to order valve Tech loosened the valve so it will be easy to swap out
Tech preformed CMA Inspection on 4 gas packs, 3 captive air systems, 2 condenser units and 6 exhaust fans. GP-1 shows a challenge with the gas heating system. Unit has call for heat at gas valve but does not register any gas on the outlet side. Tech recommends Demand Tech for further diagnosis. All over units and exhaust fans are operating correctly at this time.
System had two copper pipes in the fused disconnect slots For safety reasons tech put fuses in the disconnect Put back and disconnect is only letting 153volts out. Tech will need to replace fused disconnect to begin repairs. Other repairs needed are unknown at this time. Replaced disconnect and found system indoor variable speed blower motor making noise
On arrival, homeowner reported system not keeping up and sometimes blowing cool air. Tech found heat pump and heat strips running. Amp draws were within specs, but refrigerant pressures in heat mode were very low. Tech switched system into defrost by jumping defrost thermostat closed. Defrost thermostat is stuck open when it should be closed. Tech also diagnosed faulty defrost sensor/defrost thermostat. System ran in defrost and outdoor coil will only reach 47 degrees. Due to age and condition, tech recommends replacing older system. To repair existing system, tech recommends leak search and leak repair, pulling vacuum, and recharge with 233 oz (14 lbs 9 oz) of R410a. Dennis at UPA approved Housecall and leak search. Tech found copper tube routed to service port rubbing and leaking. Called Dennis back at UPA. Dennis approved all repairs over the phone. Tech recovered 1 lb 5 oz of remaining refrigerant and flowed nitrogen while brazing leak spot and replacing filter drier. Tech pre
Tech installed and tested new defrost board on Rheem package heat pump. Unit is running and defrosting correctly. Tech billed UPA for repair.
tech found 5 kw heat strip inside upstairs air handler running continuously. confirmed no 24 volt call to bottom of sequencer. sequencer is stuck closed. customer approved replacing with contactor. tech collected for contactor and service call additional details customer put card on file for 3 system MPA agreement. meeting with CC already scheduled for oil furnace replacement system customer wants all 3 system cleaned after meeting with CC. Doesn't want to wait 6 months for maintenance. tech quoted $89 plus tax per system. need to follow up with customer about oil furnace
ADDED AC RENEW. DID NOT CHANGE MEDIA FILTER PER CUSTOMER REQUEST.
Investigated noise. Tech found screw missing at the evap coil access on unit 4. Put screw in and it reduced noise. Tech also found fan amps for condenser fan to be high and currently price is $660 plus tax to replace Mr White says we are the only ones out here , we did maintenance a few months ago . Office will have to give pricing for motor due to agreement and pending approval since fan is still operational
Tech found breaker to outdoor u it was off left off from electrician who replace disconnect box tech also found focus pro 5000 thermostat sensor starting to go bad house at 73 tech set thermostat to 74/75 would not call but when 76 would send heat call tech educated customer that without outdoor unit she was not heating the house at 100 % efficiently and deadband sensor for thermostat is failing tech quoted reset breaker $130 and thermostat $355.68 customer approved reset breaker but wants to wait and see about thermostat tech collected for reset breaker with cc
Resolution Unit #VAV 17 tech inspect unit tech was informed that this unit is not operating at this time waiting on office to price for the repair. Unit not operating at this time. Resolution Unit model# 06-1R-CP-A tech inspect unit blower motor amps 0.83 blower good change filter. Unit operating correctly at this time. Resolution Unit model# 04-1R-CP-A tech inspect unit blower motor amps 1.01 blower good change air filters. Unit operating correctly at this time. Resolution Uni serial# 2898F55063 tech inspect unit coils good compressor A1 amps 30.23 compressor A2 amps 30.30 compressor B1 amps 31.00 compressor B2 30.32 fan motor 1 amps 4.07 fan motor 2 amps 4.05 fan motor 3 amps 4.10. Unit operating correctly at this time. Resolution Tech inspect unit blower good blower motor amps 1.05 change air filter. Unit operating correctly at this time. Resolution Tech inspect unit blower good blower motor amps 1.00 change air filter. Unit operating correctly at this time. Resolution Tech inspect
Service and check system, unit operating properly at this time Performed full service per cma
Tech washed and serviced unit and found no challenges at this time.
Tech found blower not running. Tech put meter leads in wiring harness and saw it spark and start blower. Turned off power and used needle nose pliers to tighten stake on connectors internal to plug. Plugged back in securely. Tested with no further challenges. Same issue as December. Service warranty/no charge. Tech uploaded pics.
All units heating good.
found compressor and fan not running due to blown capacitor. tested system and found outdoor fan amps to be .9/1.1 which is high. tech gave price to replace condenser fan tech reconnected humidifier under service warranty
Performed tune up on Trane split heat pump.
Performed tune up on two systems.
Tech is servicing a Rheem gas pack.
Tech is servicing a Trane heat pump.
Performed tune up on Trane package heat pump.
WAYNE AND LOGAN REPLACED A 3.5 TON TRANE PACKAGED UNIT AND PLASMA AIR
DAVID AND MARCUS REPLACED A 3 TON CARRIER PACKAGED HEAT PUMP
Tech servicec a Trane package unit.
Inspection on 6 Trane heat pumps, 1 Mini split, changed capacitor.