Benson NC Heating & Air Conditioning Services

Customer wants return moved to where old air handler was, wants return grate in wall. Will need to put return box in closet and connect 16” return to collar in crawl space. Field supervisor going to get in contact with customer on price and when we can do the job.

Tech found a failed capacitor causing compressor and fan not to start. Tech verified drain is working properly and system is in otherwise good condition. Tech recommends a maintenance plan. Customer agreed to monthly ESA. Tech replaced capacitor and verified system is now cooling.

Tech performed esa on trane split heat pump, found no challenges at todays visit

Upon arrival tech found system running, monitored pressures and found high suction and head pressure as well as low superheat and high subcooling indicating system is overcharged. Tech checked evaporator coil and condenser coil, evaporator coil is slightly dirty but old. Condenser is not clogged. Tech found no airflow issues except some registers are slightly restrictive. Also blocked fresh air vent above evap, high heat load. Tech recovered 10oz of R410a to get subcool and superheat within spec. System is cooling with an 18 degree delta t. Recommended keeping doors open and going in and out as little as possible. Also recommended to tenant changing supply registers.

Tech performed esa on carrier package unit, found no challenges at todays visit Customer is selling home and did not want to extend esa

(XL15) 4WCZ5048E1000A

Tech performed ESA, Tech recommended adding eztrap to drain line to have better flow and easy access to drain. Tech also found excessive amounts of bacterial growth in system and recommended addition of plasma to prevent issue from occurring and getting in ducts and home. tech found no other issues at todays visit. System is back on and operating properly at this time. Tech did not have 14x25x1 filter. Mail hardcopy of invoice and estimate to customers address.

CUSTOMER STATED CONDENSER WAS CONTINUOUSLY RUNNING WITH THERMOSTAT IN OFF POSITION. UNABLE TO DUPLICATE CHALLENGE AT THIS TIME, BUT FOUND COMPRESSOR CONTACTOR EXTREMELY PITTED LIKELY WELDING SHUT INTERMITTENTLY. REPLACED 30A 1 POLE CONTACTOR. CHECKED WIRING FOR SHORTS. CYCLED SYSTEM WITH NO CHALLENGES.

Tech washed and serviced unit and found no challenges at this time (unit is 6 months old)

Called Mr. Miller with updated proposal, he has to talk everything over with his wife.

Upon arrival, tech noticed condenser not running. Tech performed ESA on air handler in attic, coil is leaking and has been for a while, decent amount of oily residue in pan, tech recorded videos of leak detector on high and low sensitivity. Yellow wire on condenser not receiving voltage, tech did not notice any damage to yellow wire. Tech pushed in contactor and system powered on, amp readings were fine. Compressor megohmed yellow at 150, Caleb was out here last April for previous techs findings. Tech informed homeowner of all findings. Secondary drain line flows into primary drain line, no float switches are installed on system. Thermostat is out dated. Drain line is not properly insulated. Tech mentioned different upgrades that could be installed and that supervisor will go over all information with him. Tech did not call dispatch until latter end of service to verify both compressor and coil were faulty/failing from previous techs diagnosis. Fan left on upon departure. Unable to co

Tech found no high or low voltage present at transformer. 250v present at contractor. Tech traced transformer high voltage wires and found the 230 connection fell off the contactor. Tech put wire back on and made sure connection was good. System is now up and running.

Tech performed esa, units are working properly Customer will call in and renew esa Customer changes own filters

Performed routine maintenance per energy savings agreement. Per customer request, the technician did not enter the home due to his wife being sick. Tech was unable to check delta t, swap filters, or inspect thermostat. Tech cleaned and serviced the outside package unit. No challenges were present today. Customer renewed ESA via card. Please send hard copies from todays visit to the address on file.

GPHH33641A

Invested in new system.

Tech found aux heat was on but was not running heat strips. Tech found reversing valve was not shifting so it was running ac in the house instead of heat Rhemm system tech called office for field supervisor to come schedule to come next day. Tech found a leak in evaporator coil.

Performed routine maintenance per energy savings agreement. Tech did not find any challenges while performing maintenance today. System is cooling properly and holding a delta t of 18 degrees. One recommendation the tech had was to install an EZ trap and Primary drain safety switch. These will reduce the chance of condensate challenges going forward. Technician attempted to call customer, had to leave a voicemail. Recommendations and renewal added to estimate.

Ductwork Upgrade: Faced with deteriorating and leaky ductwork, a homeowner opted for a comprehensive duct replacement. Our team expertly installed new ducts throughout the property, ensuring meticulous sealing to eliminate potential future problems. The newly installed, well-sealed ducts not only optimize airflow but also improve energy efficiency and indoor air quality significantly. This thoughtful enhancement guarantees a more comfortable, healthier, and energy-efficient living space for the homeowner.

Tech found system frozen due to a failed defrost board and thermostat. Unit is 36 years old and evap and condenser coils are in poor condition. Tech spoke with the office and replacement parts are unavailable. Tech recommends replacing unit.

Homeowner stated very low air flow to bed room. Tech informed homeowner blower motor is turned up to max setting but homeowner had 2 vents cut off which were both at beginning of supply line. Tech informed homeowner those can stay shut but best idea is to close one more further down line due to first vents get missed with most air and middle of supply gets a lot of air. Tech closed middle vent and bedroom air supply increased dramatically.

Replaced temporary gas valve and set pressure. System back to heating properly

Tech replaced gas valve with temporary gas valve and set pressure to 10 iwc Will need to return with proper gas valve.

48VG-K360903

FOUND INTERMITTENT CHALLENGE WITH IGNITION CONTROL BOARD UNABLE TO SEND VOLTAGE TO GAS VALVE AS PREVIOUSLY DIAGNOSED. CYCLED POWER ALSO FOUND GAS VALVE ITSELF TO BE INTERMITTENTLY STICKING. REPAIRS NOT RECOMMENDED DUE TO COST/SYSTEM AGE. COMPRESSOR IN THE HIGH END OF CAUTION. MIKE IS ON SITE. SYSTEM HEATING FOR TIME BEING.