Jackson and Sons has been serving the heating and air conditioning needs of Sims, NC residents and businesses since 1974.
Our reviews below from your neighbors in Sims, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Sims, NC
Rated 5.0 out of 5 stars based on 2 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Sims, NC at a glance
Jackson & Sons has completed 25 jobs in Sims, NC between September 2024 and February 2025.
The 2 customer reviews shown here average 5.0 out of 5.
The most recent job was on February 8, 2025.
Jackson & Sons completed its first job in Sims, NC in July 2018.
- Serviced both Carrier split system heat pumps per service agreement. Observed no challenges during this visit.
- Replaced (2) 20x25x1 air filters and provided 2 extra filters.
- Confirmed defrost and heat strip operation.
Both systems are operating normally at this time.
Sims, NC 27880
Aidan T.
- Serviced both Carrier split system heat pumps per service agreement. Observed no challenges during this visit.
- Replaced (2) 20x25x1 air filters and provided 2 extra filters.
- Confirmed defrost and heat strip operation.
Both systems are operating normally at this time.
Sims, NC 27880
Aidan T.
- Serviced both Carrier split system heat pumps per service agreement. Observed no challenges during this visit.
- Replaced (2) 20x25x1 air filters and provided 2 extra filters.
- Confirmed defrost and heat strip operation.
Both systems are operating normally at this time.
Sims, NC 27880
Aidan T.
- Serviced both Carrier split system heat pumps per service agreement. Observed no challenges during this visit.
- Replaced (2) 20x25x1 air filters and provided 2 extra filters.
- Confirmed defrost and heat strip operation.
Both systems are operating normally at this time.
Sims, NC 27880
Chris A.
Tech performed PTU on Goodman split. Customer stated air handler started making thump noise on cut off. Air handler data tag has faded and can’t see if blower is over amping. Unit did stop maki; thump nose after cleaning coils and changing filter. Unit is heating with a delta T of 27.
Sims, NC 27880
Chris A.
Tech performed PTU on Goodman split. Customer stated air handler started making thump noise on cut off. Air handler data tag has faded and can’t see if blower is over amping. Unit did stop maki; thump nose after cleaning coils and changing filter. Unit is heating with a delta T of 27.
Sims, NC 27880
Chris A.
Tech performed PTU on Goodman split. Customer stated air handler started making thump noise on cut off. Air handler data tag has faded and can’t see if blower is over amping. Unit did stop maki; thump nose after cleaning coils and changing filter. Unit is heating with a delta T of 27.
Sims, NC 27880
Chris A.
Tech performed PTU on Goodman split. Customer stated air handler started making thump noise on cut off. Air handler data tag has faded and can’t see if blower is over amping. Unit did stop maki; thump nose after cleaning coils and changing filter. Unit is heating with a delta T of 27.
Sims, NC 27880
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer changes own filters
Sims, NC 27880
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer changes own filters
Sims, NC 27880
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer changes own filters
Sims, NC 27880
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer changes own filters
Sims, NC 27880
Aidan T.
- Tech found 40A heat strip breaker tripped due to being undersized upon arrival. Customer opted to replace breaker themselves. Recommended upsizing to a 60A breaker.
- Confirmed defrost operation.
- Recommended premium service agreement; customer will speak with husband and contact office with decision.
Thermostat turned off.
Sims, NC 27880
Aidan T.
- Tech found 40A heat strip breaker tripped due to being undersized upon arrival. Customer opted to replace breaker themselves. Recommended upsizing to a 60A breaker.
- Confirmed defrost operation.
- Recommended premium service agreement; customer will speak with husband and contact office with decision.
Thermostat turned off.
Sims, NC 27880
Aidan T.
- Tech found 40A heat strip breaker tripped due to being undersized upon arrival. Customer opted to replace breaker themselves. Recommended upsizing to a 60A breaker.
- Confirmed defrost operation.
- Recommended premium service agreement; customer will speak with husband and contact office with decision.
Thermostat turned off.
Sims, NC 27880
Aidan T.
- Tech found 40A heat strip breaker tripped due to being undersized upon arrival. Customer opted to replace breaker themselves. Recommended upsizing to a 60A breaker.
- Confirmed defrost operation.
- Recommended premium service agreement; customer will speak with husband and contact office with decision.
Thermostat turned off.
Sims, NC 27880
Derek J.
Upon arrival tech was informed downstairs system was thermostat was blank. Inspected system and found the air handler had 240v and 24v on board. Checked at pigtail with ezt226 and did not have 24v. Inspected safety switch and found it to be sitting slightly off and causing the plunger to raise and the thermostat to go blank. Tech adjusted switch and system came back on. System is back operational at this time.
Sims, NC 27880
Matthew L.
Both air handlers call for 30 amp max fuse/breaker and that is what’s there. Downstairs condenser calls for 14 to 25 amp and has a 20 amp breaker. Upstairs calls for 25 to 40 amp and has a 35 amp breaker.
Sims, NC 27880
Spencer C.
Tech found coil was freezing due to low refrigerant based off high superheat with a piston. Tech leak searched system thoroughly and found a leak at the evaporator coil schrader valve that likely occurred during install. Tech replaced valve and recharged system.
Sims, NC 27880
Spencer C.
Tech found coil was freezing due to low refrigerant based off high superheat with a piston. Tech leak searched system thoroughly and found a leak at the evaporator coil schrader valve that likely occurred during install. Tech replaced valve and recharged system.
Sims, NC 27880
Spencer C.
Tech found coil was freezing due to low refrigerant based off high superheat with a piston. Tech leak searched system thoroughly and found a leak at the evaporator coil schrader valve that likely occurred during install. Tech replaced valve and recharged system.
Sims, NC 27880
Spencer C.
Tech found coil was freezing due to low refrigerant based off high superheat with a piston. Tech leak searched system thoroughly and found a leak at the evaporator coil schrader valve that likely occurred during install. Tech replaced valve and recharged system.
Sims, NC 27880
Spencer C.
Tech found coil was freezing due to low refrigerant based off high superheat with a piston. Tech leak searched system thoroughly and found a leak at the evaporator coil schrader valve that likely occurred during install. Tech replaced valve and recharged system.
Sims, NC 27880
Spencer C.
Tech found coil was freezing due to low refrigerant based off high superheat with a piston. Tech leak searched system thoroughly and found a leak at the evaporator coil schrader valve that likely occurred during install. Tech replaced valve and recharged system.
Sims, NC 27880
Spencer C.
Tech found coil was freezing due to low refrigerant based off high superheat with a piston. Tech leak searched system thoroughly and found a leak at the evaporator coil schrader valve that likely occurred during install. Tech replaced valve and recharged system.
