Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Mount Olive, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
for Mount Olive, NC
Our Reviews by City
BUTTERBALL - Mount Olive, NC 28365
Did a great job diagnosing the problem, offering a solution, and then repairing the problem, better than it was done previously.
SUMMERLIN - Mount Olive, NC 28365
On time, very professional, and quality work
MICHAEL - Mount Olive, NC 28365
JENNIFER - Mount Olive, NC 28365
Brandon was great very knowledgeable and very helpful.
Noah was great! All your service people are though I do not always get a chance to fill out reviews for all of them.
Iris - Mount Olive, NC
Noah was great! Personable, efficient, all around a pleasant experience to have him come to my home.All of your service people are though I do not always get a chance to fill out reviews for all of them.
ALBERTO - Mount Olive, NC 28365
Landen provided the best service, anyone would ask for. He did the maintenance on my unit without any issues, was very respectful and well spoken. Can tell he was young but well experienced.
Respectful and highly trained.
ALBERTO - Mount Olive, NC 28365
Great service and technicians, solved out the problem and took their time identifying the issue. They were able to save me from costly repairs by fixing the issue one the first go, instead of second guessing what it could be. Well mannered and respectful. Also, able to explain what happened inside the unit, and how they fixed it.
FAYE - Mount Olive, NC 28365
Timely, very efficient and friendly.
MONTE - Mount Olive, NC 28365
Very professional and friendly
JIM - Mount Olive, NC 28365
Great technician! He went above and beyond on my service call.
MICHAEL - Mount Olive, NC 28365
Great service rep.
CHRIS - Mount Olive, NC 28365
Brandon showed the utmost professionalism. He was informative and discussed what he did and found, step by step. He's fantastic!
Great service as always
CRAIG - Mount Olive, NC 28365
Barbara - Mount Olive, NC 28365
Very professional….. excellent service
Dan - Mount Olive, NC 28365
Noah was very thorough and concise in his service visit and follow up.
JOHN - Mount Olive, NC 28365
Brandon was great
Heat, glorious heat
LATOYA - Mount Olive, NC 28365
Jackson and Sons came out fast & fixed my heating system. I’m appreciative.
TAMARA - Mount Olive, NC 28365
New home for us so together we had to find where everything was. Very patient and great work for the small issue he found.
JOAN - Mount Olive, NC 28365
Juan very polite and good service
Bayer - Mount Olive, NC
Did a great job
BRYAN - Mount Olive, NC 28365
DOBSON - Mount Olive, NC 28365
Brandon did a great job
6 month service check with excellent service.
Mary F. and Peggy Peele - Mount Olive, NC 28365
Thank you Jackson & Son for your knowledgeable and trained technicians. We have been using your service for years. Tyler was our tech on today. He is a polite and knowledgeable young man. He explained his services not once but twice. My mom is elderly and the owner. She wanted to know how everything looked with her unit. He was so patient and attentive to her every question and concerns. She wants him to return for her next service check. We've always had great service from any of your technicians. Thank you for hiring and training the best.
MELISSA - Mount Olive, NC 28365
Great work every time you all come to my home
TONY - Mount Olive, NC 28365
Today I replaced the EEV board due to the diagnostic lights on the board stating that there was an internal failure in the board and that it needed to be replaced. After installing the new board, I attempted to start the system up and it would not power on. I jumped the system out to come on and the low pressure was 76 and the high pressure 515. This indicates that the EEV itself has also failed. The EEV needs to be replaced for proper function. I recommend having a Comfort Consultant come out and talk with you regarding options for replacing the condensing unit. The air handler was replaced in 2022 with an ICP while the condensing unit is a 2012 Trane. CC APPT 2pm today 1/26/23. Removed new EEV board and reinstalled old one for the time being.
Tech found unit low on refrigerant pressure for heat were 70/130 for 410a system pressure on ac was 28/120 which would make unit cut off on low pressure tech got approval to add refrigerant to test tech added 2,bs new pressure for ac was 98/198 indicating unit is low on refrigerant tech spoke with Alfred informed him if unit is low on charge it means there is a leak tech quoted $202.50 for level 2 leak search as well as $123.75 per lb of 410a Alfred said he will let supervisor know to get approval for leak search and determine the cost of repairs
Upon arrival tech found thermostat satisfied at 78. Tech cut system on in heat mode and observed a delta t of 20+ that held for over 10 minutes. System is heating properly at this time. Tech advised customer to call back I’d she had any further issues with system. No charge due to just recently being out for maintenance.
Tech found mini split with intermittent issue of shutting down. Had code 53 which is communicating issue Eventually found a wet thermostat wire that was tapped and wire nutted together Replaced section of wire on the roof and system ran continuously 30 minutes after repair. Alfred stated that before unit would only run about 5 minutes prior to repair. Checked back on unit after putting materials away and no further issues
Tech found no difficulties at this time.
Homeowner left during visit.
Homeowner was not home during service.
Tech found no difficulties at this time. Tech found o.d. Coil caked up. Tech chemically cleaned coil.
Tech performed inspection on 2 package units. Found both units operating correctly. Replaced air filters.
Tech found physical damage to split unit disconnect. Unable to power unit back up until disconnect is replaced. Given approval to replace disconnect over phone by Laine with Campbell oil company. Tech replaced disconnect and unit is back up and running. Tech does recommend replacing capacitors for the unit and attached estimates to invoice for review. Package unit is operating correctly at this time.
Tech washed reusable air filters outside with triple d cleaner. Tech found blower and coil filled with bacteria tech recommended plasma pure homeowner said he might in the future. System was washed and serviced system is operating properly at this time.
Tech found drain pan filled with bacteria and debri tech cleaned it out so it could drain properly. System is operating properly at this time no further issues. Homeowner extended PSA for 1 year 2 visits tech received 308.51 via check.
Tech found sequencer stuck closed with no call for heat. Customer had disconnect removed on arrival. Part was installed four months ago. Tech replaced faulty 4 stack sequencer with 2 pole 40 amp contactor and 1.5 pole 30 amp contactor and tested. Heat strips are now turning on and off correctly. Placed warranty label on failed sequencer.
Tech found bacterial buildup inside blower and coils tech recommended plasma pure to combat buildup as well with indoor air quality homeowner declined due to funds. Tech washed and serviced unit system is operating properly at this time.
Tech found dirty coils and blower possibly restricting airflow causing higher electricity bill. Tech cleared pvc drain system draining properly. Tech found no further issues at todays visit system is operating properly. Homeowner invested in PSA agreement for 1 more visit including todays service. Next time will be time to extend. Tech collected $308.51 via check. System is operating properly at this time.
tech did not find any issues with the unit tech jumped heat at the unit heat started up with no issues amp draw were within specs tech believes the thermostat was the issue but thermostat is operating correctly at this time tech spoke to evelyn recommended replacing thermostat told her unit is operating correctly she will hold off and thermostat if it happens again she will want it replaced regular price to replace thermostat for a non programmable $345 cma price $294
Tech found R22 pressures in specs at 199/56 psi. Tech found no voltage at heat strips due to tripped heat strip breaker. Tech reset breaker and found it tripped again immediately. Tech removed heat strip accessory and found foil backed fiberglass insulation has peeled away in supply compartment of package unit and fell on top of heat strips. Both strips are burnt in two. Per Jerry, customer is still under PSA for one more prepaid visit. Need to call to schedule next maintenance. Tech quoted $742.78 plus tax to restring both heat strips under the 15% PSA discount. Regular price would be $873.86 plus tax. Customer approved repair and paid by check. No housecall per Premium agreement. Tech taped foil backed insulation inside supply compartment and removed heat strip. Tech restrung both heat strips and tested. 10kw heat kit is pulling 43.11 amps and running correctly with new heat strip elements. Tech recommended getting a free quote to replace 20 plus year old system. Customer declined
Tech found RTU A/C 28 to have frozen outdoor coil. Tech ohmed outdoor temp sensor and coil temp sensor and found them to read correctly according to 10k thermistor chart. Tech tried to jump red to O, but reversing valve wouldn't switch from board. Tech hardwired reversing valve to R and unplugged fan to defrost system. Tech noticed corrosion present on RTRM control board. After defrosting, found refrigerant pressures fairly normal. Tech diagnosed failed RTRM board. Tech billed for service call and defrosting. Tech quoted $850 plus tax to order and replace board. Mr Mercer approved ordering board. Tech recommended running emergency heat only overnight until board comes in.
Upon arrival, customer informed tech that breaker for heat had tripped. Tech checked all high voltage connections at the air handler and in the main panel. No issues were found. Tech also checked the operation of the blower control board that has previously been problematic. Tech found no issue with blower control board. System is heating properly at this time. Tech recommended calling if further issues occur. 60A breaker in main panel may need to be replaced. Premium customer. No charge for house call/diagnostic fee.
Tech found no difficulties at this time. Unit has some age but is still running fine.
Tech arrived to perform maintenance. Customer reported system struggled to cool well during the recent warmer week. Tech gave system a heating call and found defrost board showing a high pressure switch lockout. Reset lockout and tested heating and cooling mode without issues. Forced defrost. System tripped the high pressure switch during defrost cycle after 90 seconds of defrosting. Tech confirmed after testing that defrost thermostat sensor is faulty. Staying closed past temp setting and staying open when it should be closed. Customer approved replacing sensor. Tech tested system after sensor replacement. System came back out of defrost cycle without challenges. Need to print and mail a copy of invoice for customer records. Blower amps: 3.67 Heat strips: 42.93 Outdoor fan: 0.63 Compressor: 7.55 Heating pressures: 293/101 Cooling: 192/112 Tech quoted $301.92 including tax to clean existing dryer flex through floor, install new end cap, 90 degree 4” elbow, and five foot sect
Tech found reversing valve energized at all times even on heat mode causing cool air to blow when calling for heat tech removed the thermostat and got no voltage to reversing valve once tech put back thermostat face tech got voltage to reversing valve even when no call tech spoke with Mike quoted out a 5000 focus pro thermostat at $355.68 cma price Mike approved. Mike also showed tech water mark on 1st floor ceiling tile and wanted to ensure upstairs unit was not leaking there is no drain line near water mark that could have caused water mark upstairs unit is 10 ft away and was dry no indication that water came from any unit
Tech found system not heating or cooling due to a failed 1/3 hp 1075 rpm blower motor. After replacing blower motor, tech found system back heating. Tech did find defrost board did not shut off fan motor during defrost cycle. Tested defrost again and it shut off correctly. Tech recommended replacing defrost board if it freezes up. Customer approved replacing blower motor and invested in PSA for one system 3 visits. Tech collected for PSA, housecall, and repair. Tech recommended replacing 22 year old system due to age and condition. Please schedule comfort consultant.
Tech preformed tune up on 2 systems tech washed and serviced units. Tech found no challenges at todays visit system is operating properly at this time.
customer reported being cold overnight. tech found only 5kw of 10kw heat strips running. Tech added jumper between w1 and w2 on AFC control board per install manual. Both heat strips are now running during aux heat call. tech found blower dip switch settings incorrect. tech set AFC switched for 3 ton 390 cfm per ton, enhanced mode and CF mode. Tech billed for service, minor repair for jumper and airflow adjust and 35uf capacitor. also billed for ESA 3 visits. tabitha approved billing out to add to existing financing. total is $687.47. Gina will get the customer the paperwork to sign