Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Mount Olive, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Recent Jobs and Reviews in Mount Olive, NC
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Job Locations and Reviews
Tech washed and serviced unit. Compressor is testing red and moved into yellow. Unit is also 22 years old. Previous techs have brought this up to customers attention but customer states they want to let the unit run. Unit is operating properly with delta T of 18.
Tech cleaned and washed both systems. Systems are operating properly.
Upon arrival tech was informed on system no longer cooling. Tech inspected system and found the 1/8-1/4hp 825rpm condenser fan motor had failed causing system to cut out on high head pressure. After speaking with homeowner they want to wait on repairs due to going to bank to get approved for new system. Tech does not recommend making any repairs on system due to age and R22 Freon. Condenser was left off at breaker for now with air handler running to keep air circulating in house. Tech informed field supervisor so he can update pricing on new system.
Tech clean system. Chemically cleaned evaporator coil and condenser coil. Tech found no challenges with system did replace filters in return.
Tech washed and serviced unit per first time visit, tech found no challenges at this time, system is back up and running and holding a delta t of 20 degrees, customer invested in premium monthly plan, tech recommended media filter, customer wants to wait for next visit.
Tech found system in internal overload, after cooling down tech found low pressure drop and high pressure very high indicating liquid line restriction, system doesn’t have a filter drier TXV is restricted. Turned in to field supervisor need to get a quote on repair vs replacing tech recommended replacing system due to age system is 34 years old.
Tech found condenser fan motor locked up and a failed turbo capacitor. Tech found the 25 and both 5mfd sections have failed. Office unable to verify when turbo was installed unti office is open on monday. Tech replaced turbo and informed customer if it is under warranty we will reimburse them on Monday.
Tech found compressor cutting out on low pressure. Tech found pressures drop to 18 psi within 10 secs of turning on. Cutting system off. Tech inspected system and found sensing bulb copper tube was broken at the head of the txv. System is down will need to order indoor txv customer approved replacement under manufacture warranty.
Tech found water leaking through ceiling under the air handler supply. Tech found drain clogged and primary pan leaking into airhandler. This caused water to get in the supply. Tech recommend a maintenance plan to keep system maintained on a regular basis. Customer agreed to 2 times a year ESA on the upstairs unit today. Tech addressed the drain clog today. Tech also informed customer that the wet insulation will dry overtime, but quoted replacing a section to prevent any more issues. Tech also verified pressure were good and coil is not freezing
Came to install single point entry kit but found system and heat strips are wired up with correct breakers for both. Took pics of all.
Tech arrived and started adding 6” branch line to bathroom. Ran roughly 10’ of 6” flex with start collar. Sealed 4x10 boot and installed 4x10 grille.
Returned to splice 10’ of 6” flex to bathroom supply. Bathroom now has proper airflow.
Upon arrival tech found low pressure switch fault, tech bypassed and found system operating properly. Tech inspected low pressure switch wires and found them rubbed together tech fixed, system cycled on and operating properly.
Replaced 40 amp breakers for units 1 and 2 with 35 amp breakers in panel next to systems. See pics.
Found low voltage fuse blown upon arrival. Replaced 5A fuse and cycled system for several minutes with no challenges. Inspected all wiring with no issues found. Supply duct in bathroom has fallen and is crushed. We will need to return and splice approximately 10’ of 6” flex for bathroom. Spoke with Brandon Lee regarding todays findings.
Uploaded pictures
40 year old electric furnace has fairly complex and messy wiring. Heat strip 3 stack sequencer was replaced with 2 contactors a few years ago. Thermostat is set up for heat only due to only 2 wires R and W being run between focus pro and electric furnace. Two heat strip contactors and blower do pull in when calling for heat while manual switch is in the heat position, but 2 pole 40 amp contactor on the right is very noisy, likely due to moisture damaged low voltage coil. The bottom of electric furnace is rusted out. Confirmed about 60 amps when blower and all three heat strips are running. Quoted price to replace 2 pole 40 amp contactor and clean up wiring. Tech recommends replacing 40 year old system and pulling new thermostat wire. Customer approved repairs. Tech recorded R22 pressures. Delta T is 10 degrees. Tech replaced contactor. System is heating and cooling, but system is in very poor condition. Customer not interested in system replacement.
Upon arrival customer stated system wasn’t heating tech was unable to resolve issue. Tech found no further issues at this time. Tech was unable to check delta t due to demand techs arrival to resolve issue.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, upon arrival tech found filter very dirty tech recommend media filter customer declined at today’s visit, tech couldn’t get to crawl space tech and customer talked and would like for us to return to check ductwork when everything is moved out of the way, system is back up and running and holding a delta t of 20 degrees
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, system is back up and running and holding a delta t of 20 degrees customer renewed esa, customer also uses own filters
- Tech was informed the blower would not run while the condenser was running upon arrival. - Tech found thermostat wire for (G) call was broken. Tech repaired 24V communication line from thermostat and observed normal operation of the fan. - Confirmed clean evaporator coil, good capacitor reading, pressures, and temperature readings. System is operating normally - tech recommends a premium service agreement to prolong the life of this investment, as it is only two years of age. Advised customer that the system will run more efficiently when the maintenance is completed. - Customer inquired about installing a Google Nest thermostat if the customer provided one. Tech advised that we will install the thermostat at a discounted fee with the maintenance agreement. - When removing psychrometer from supply vent in bedroom, the magnetic tip removed the vent from the ceiling due to non-anchored screws. Customer left the property after tech returned to truck and locked the door. Tech was una
Meter isn’t turning Check all bathroom toilet are shut off fine and are set at safe level Everything been check plumbing wise for leak advise to get with water company. To check meter
Advise home owner need to replace main water line to house due to leak in multiple places and multiple kind water water lines.
Diagnosed 2 tube heaters. Found both have broken hot surface igniters. Tech borrowed scissor lift and safety harness from Jason Waters. Had him provide clearance spotting while passing lift underneath equipment. Corner tube heater 002 is getting a call for heat, but found hot surface ignitor not glowing. Tech confirmed cracked igniter. See picture. Ohmed igniter and found tech did get a high ohm reading, and tech confirmed 120 volts powering igniter. Igniter does not glow. Tech confirmed failed hot surface igniter. Igniter plug is printed "Coorstek model 101 #1424." Tech also diagnosed the tube heater directly to the left when entering roll up door. Removed viewing window and found igniter is cracked on this heater too. Need to have office quote a weekend time to return with two new hot surface igniters. Tech billed for two diagnostics.
Tech washed and serviced unit per service agreement, upon arrival tech found compressor frozen and tech also found a leak in the evaporator coil, tech also found rain guard still off the system, tech also found enducer draft motor rusted and corroded, son is notified of the situation,
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.