Jackson and Sons has been serving the heating and air conditioning needs of Richlands, NC residents and businesses since 1974.
Our reviews below from your neighbors in Richlands, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Richlands, NC
Rated 5.0 out of 5 stars based on 3 customer reviews
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively.
However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided.
Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Richlands, NC at a glance
Jackson & Sons has completed 25 jobs in Richlands, NC between July 2024 and February 2025.
The 3 customer reviews shown here average 5.0 out of 5.
The most recent job was on February 26, 2025.
Jackson & Sons completed its first job in Richlands, NC in November 2016.
Very professional, detailed work with photos showing point of failure. Very timely and quick to resolve.
Edward
- Richlands, NC 28574
Excellent service!
Caleb was great! Very friendly and professional.
SARAH
- Richlands, NC 28574
Job Locations
Caleb S.
Provided estimate to install a new energy efficient heat pump
Richlands, NC 28574
Chris A.
Tech installed plasma air purifier, collected 885+ tax.
Richlands, NC 28574
Chris A.
Tech installed plasma air purifier, collected 885+ tax.
Richlands, NC 28574
Chris A.
Tech installed plasma air purifier, collected 885+ tax.
Richlands, NC 28574
Chris A.
Tech installed plasma air purifier, collected 885+ tax.
Richlands, NC 28574
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Richlands, NC 28574
Josh W.
Tech arrived and found unit in a 3 flash fault for failed high limit, tech checked high limit and found it to be failed. Tech replaced high limit and system is now back on and operating properly at this time.
Richlands, NC 28574
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Richlands, NC 28574
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Richlands, NC 28574
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Richlands, NC 28574
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Richlands, NC 28574
Tyler T.
Tech washed and serviced 3 units per service agreement, tech found no challenges at this time, customer renewed esa agreement for all three systems at this visit, all the systems are back up and running and holding a delta T of 20+ degrees
Richlands, NC 28574
Tyler T.
Tech washed and serviced 3 units per service agreement, tech found no challenges at this time, customer renewed esa agreement for all three systems at this visit, all the systems are back up and running and holding a delta T of 20+ degrees
Richlands, NC 28574
Tyler T.
Tech washed and serviced 3 units per service agreement, tech found no challenges at this time, customer renewed esa agreement for all three systems at this visit, all the systems are back up and running and holding a delta T of 20+ degrees
Richlands, NC 28574
Tyler T.
Tech washed and serviced 3 units per service agreement, tech found no challenges at this time, customer renewed esa agreement for all three systems at this visit, all the systems are back up and running and holding a delta T of 20+ degrees
Richlands, NC 28574
Derek J.
Upon arrival tech was informed system was not cooling and outdoor unit was not running. Inspected system and found the 45/5mfd dual run capacitor had completed failed. Homeowner approved replacement, system started back up again tech finished inspecting system and found no other challenges. System is back operational at this time.
Richlands, NC 28574
Aidan T.
Tech did not have materials to make repairs as shown in photos from customer. Did not charge customer as there was no diagnosis needed beyond the information provided by the customer before tech arrived on site. Metal duct trunk line needs to be re-insulated completely. Current insulation is saturated and cannot be repaired. Advised customer that we will contact them on Monday with quote to replace insulation. System is 2006, R22. Customer stated the system has been recharged several times over the past years. Tech offered to do a system operations test and customer declined. PVC drain line also needs to be insulated.
Richlands, NC 28574
Aidan T.
Tech did not have materials to make repairs as shown in photos from customer. Did not charge customer as there was no diagnosis needed beyond the information provided by the customer before tech arrived on site. Metal duct trunk line needs to be re-insulated completely. Current insulation is saturated and cannot be repaired. Advised customer that we will contact them on Monday with quote to replace insulation. System is 2006, R22. Customer stated the system has been recharged several times over the past years. Tech offered to do a system operations test and customer declined. PVC drain line also needs to be insulated.
Richlands, NC 28574
Aidan T.
Tech did not have materials to make repairs as shown in photos from customer. Did not charge customer as there was no diagnosis needed beyond the information provided by the customer before tech arrived on site. Metal duct trunk line needs to be re-insulated completely. Current insulation is saturated and cannot be repaired. Advised customer that we will contact them on Monday with quote to replace insulation. System is 2006, R22. Customer stated the system has been recharged several times over the past years. Tech offered to do a system operations test and customer declined. PVC drain line also needs to be insulated.
Richlands, NC 28574
Aidan T.
Tech did not have materials to make repairs as shown in photos from customer. Did not charge customer as there was no diagnosis needed beyond the information provided by the customer before tech arrived on site. Metal duct trunk line needs to be re-insulated completely. Current insulation is saturated and cannot be repaired. Advised customer that we will contact them on Monday with quote to replace insulation. System is 2006, R22. Customer stated the system has been recharged several times over the past years. Tech offered to do a system operations test and customer declined. PVC drain line also needs to be insulated.
Richlands, NC 28574
Audonel G.
25TPA724A003/ FT4BNXB24L00, PLASMA AIR & SURGE PROTECTOR
Richlands, NC 28574
Audonel G.
25TPA724A003/ FT4BNXB24L00, PLASMA AIR & SURGE PROTECTOR
Richlands, NC 28574
Audonel G.
25TPA724A003/ FT4BNXB24L00, PLASMA AIR & SURGE PROTECTOR
Richlands, NC 28574
Audonel G.
25TPA724A003/ FT4BNXB24L00, PLASMA AIR & SURGE PROTECTOR
Richlands, NC 28574
Joseph C.
Tech found system in hard lockout upon arrival, tech reset and allowed system to run for 20 minutes with no challenges 18 delta t, pressures and amp draws tested to specs. Tech was unable to find any challenges at today’s visit only charged house call per office.
