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Service Area

Serving Homes and Businesses Throughout Eastern North Carolina

Since 1974, Jackson & Sons has been Eastern North Carolina's go-to HVAC contractor. Located centrally in Wayne County, we provide expert heating & air services from East of Raleigh to New Bern, NC. With over 40 fully stocked trucks, an advanced central dispatching system and a commitment to providing same-day service when possible, we've got your comfort needs handled!

Our residential and commercial services will keep you and your family comfortable all year long. We invite you to check out our entire service area below. To read reviews from clients near you, click on your city. Don't see your city listed? Don't worry - we may still be able to help you! Connect with our team online or give us a call at (980) 223-0791 now!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 8850 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.

At a glance

Jackson & Sons has completed 1 job on March 17, 2025.

The one customer review shown here is rated 5.0 out of 5.

Recent work covers Clinton, NC and Smithfield, NC.

Job Locations and Reviews

David S.
David S. Checked in
— Dispatched to diagnose Package Heat Pump not operating Fan, Heat, or Cool. Customer stated he tried swapping thermostats but that did not correct the issue. — Verified proper high voltage to the unit, and proper low voltage leaving transformer in unit. Found resettable low voltage circuit breaker tripped in unit. Breaker immediately trips when energizing Y circuit for Compressor. Verified short is not present in contactor by removing low voltage wires. Breaker still trips with call on Y, and holds without call on Y. — Found continuity between Y circuit and unit ground. This indicates a low voltage short on Y circuit. Presented customer with pricing to identify and repair low voltage short. Customer approved repair. — Isolated, insulated, and secured multiple low voltage wires in compressor compartment to repair wire runs causing low voltage short. Low voltage breaker now holds and compressor operates as expected. — Identified burned wiring at heat strip relays. Recomm
Clinton, NC 28328
Review
Very fast, polite and nice.
Josh - Smithfield, NC 27577
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